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  • 1-855-334-9061
  • Favorite Destination You’ve Traveled to: San Juan, Puerto Rico
    Destination You’d Love to Go: The Galapagos
    Travel Favorites: My clients ask for European Tours and Regent Cruises. Lately much demand for Viking Ocean Cruises.

Recommendations and Reviews of Dianne

All reviews are from actual Pavlus clients

The Viking ocean Cruise was wonderful.

11/19/2017 Pavlus Verified Traveler

Helped get a discount that travelzoo was offering as well as cash back discount-gate 1 did a great job of itinerary, hotels, and tour guide. We had an outstanding trip

11/18/2017 Pavlus Verified Traveler

I've been beyond pleased with working with Pavlus over the past several years. Our Prague to Paris trip with Avalon was wonderful!! Linda Stockton

11/15/2017 Pavlus Verified Traveler

my husband and I had the best stress free vacation of our lives. Ship and crew were exemplary. Crew were outgoing and friendly and acted like they had known us forever. The ship was absolutely immaculate with lots of cleaning going on behind the scenes. What can we say about the dining, never disappointed. Cannot wait to take another cruise which may be a Rhein River cruise next year. Keep up the great quality and wonderful vacation destinations... Thank you so much.

11/13/2017 Pavlus Verified Traveler

What can I say? River cruises rock. Everything on board went flawlessly. Planning my next trip. Loved the flight deal.

11/13/2017 Pavlus Verified Traveler

Great service, great trip

11/03/2017 Pavlus Verified Traveler

Excellent tour with Insight/Uniworld. Too many rip-off optional tours with insight. I will return to Pavlus for a quote on our next trip because of the excellent service of Dianne Kincard

10/29/2017 Pavlus Verified Traveler

Very responsive

10/17/2017 Pavlus Verified Traveler

We were completely satisfied with the assistance in planning our River Cruise including our 2 day extensions on both ends. We already recommended your services to a friend who used your company to plan a cruise in Hawaii this summer. We were pleased with assistance in arranging airfare which was included. All this for a significant cost savings.

10/14/2017 Pavlus Verified Traveler

This last trip was a Tauck tour of Portugal. It was fantastic. Dianne did a great job finding the tour and fitting it onto a previously planned trip in southern Portugal. Pavlus has helped us with over a dozen trips.

10/08/2017 Pavlus Verified Traveler

Helped us select a good tour and gave us a good price.

10/07/2017 Pavlus Verified Traveler

We've been using Pavlus for 3 years and we love you. Our trips have been awesome. Dianne is very efficient, friendly, and professional.

10/03/2017 Pavlus Verified Traveler

Ease of dealing with Dianne who is most helpful. Good rates I can depend on. Thanks. Will certainly be calling Dianne again.

09/29/2017 Pavlus Verified Traveler

We've always found it very easy to plan our vacations through Pavlus. And we really appreciate the Pavlus discount!

09/15/2017 Pavlus Verified Traveler

Dianne was very helpful in arranging our river cruise through Avalon. She worked with us to get our complete travel itinerary from our home airport all the way to our home airport at the end of our cruise. Hotel in Amsterdam was close to the ship but rather far from the center of the city and discouraged us from experiencing the museums and sites in Amsterdam. Once the trip was booked we were turned over to another agent because of our referral, but we had limited contact with her. Dealings with your customer team was always pleasant and helpful. When booking our next trip we will definitely consider using your services. Thank you for a wonderful experience on our first trip to Europe. Wayne & Sue Truitt

08/31/2017 Pavlus Verified Traveler

Great service.

08/29/2017 Pavlus Verified Traveler

Pavlus has a great price and very easy to work with. First of all I was attracted to Pavlus due to great low price for a good cruise. It's very easy to book online. Agent Diane Kincaid the Personal Travel Planner was very helpful and fast and efficient and made everything easy and very smooth compared to my other past 2 cruises experience. She was very helpful and willing to help every time. Diane answers my emails quickly and returns my calls right away. Diane made everything uncomplicated and she is fun to work with. Diane Kincaid is pleasure to work with!

08/29/2017 Pavlus Verified Traveler

Excellent customer service as well as outstanding deals

08/22/2017 Pavlus Verified Traveler

We are very pleased with Pavlus, service has been terrific. Our cruise was wonderful and went very well. Our friends we reccommened to join us on this cruise were also very pleased. Bob and Marilyn Heyn

08/22/2017 Pavlus Verified Traveler

Pavlus agents are courteous, efficient, & great incentives.

08/08/2017 Pavlus Verified Traveler

Dianne is very attentive. She will accommodate your needs. Dianne can help with any vacation you looking for and also give very good price. I am very pleased with Dianne ;)

08/08/2017 Pavlus Verified Traveler

Very capable, knowledgeable and able to save on the total cost of the trip.

07/31/2017 Pavlus Verified Traveler

I would state that we had a great time on our three recent river cruises and the hotels were excellent. Our prior land tours with Travalgar and Globus have also been excellent. We maximized our time in Prague and Paris with this cruise with the assistance of your staff who all deserve special acknowledgement and special thanks as follows: Dianne Kincaid Deborah Cardenas Brian Emery Leann Wright Debbie Salazar Gayla McMullen In addition, your staff is always patient in responding to my numerous questions. Their answers allowed us to use our time wisely on the cruise as well as in Prague and Paris. Dianne Kincaid - We can not thank her enough for everything she did for us. The flights on Air Canada worked out perfectly and it was extremely easy going through U.S. Customs returning in Montreal. It actually saved us time not going through customs at JFK with all the international flights all arriving in the evening at once. Thank you also to her and your staff with the first row extra legroom on all 4 legs of our flights. We tell everyone we meet about Pavlus and our outstanding Personal Travel Planner Dianne Kincaid. We have given out her information and the referral program details which will hopefully lead to new customers for you. In conclusion, I always stress that over the last 10 years we have had excellent travel planners and your company has saved us thousands of dollars and allowed us to travel the world. Kindest regards, Joseph and JoAnn Porter

07/24/2017 Pavlus Verified Traveler

Required little to no effort on my part and saved me money.

07/18/2017 Pavlus Verified Traveler

I have always found the Pavlus team to be very attentive, keeping me aware of any changes in our plans and answering any questions I may have on a timely basis. Pavlus offers a discount, which makes the agency even more attractive.

07/15/2017 Pavlus Verified Traveler

Efficient, friendly, good value

07/11/2017 Pavlus Verified Traveler

I would highly recommend this agency to my friends and already have. Pavlus answered all our questions ...and we had a timely manner. I also liked the extra discount added to our trip. Our needs were met.

07/08/2017 Pavlus Verified Traveler

Good service; great discounts; referral bonus

06/29/2017 Pavlus Verified Traveler

Pavlov has arranged my last three trips and there was not one problem. My request were honored and i couldn't have been happier. I also mention the fact that there is a discount of sorts that usually covers the insurance.

06/27/2017 Pavlus Verified Traveler

Everything was well taken care of. All of the amenities, bookings, etc. were just as described. I also felt we got the best price out there! We had one snafu with our transportation home, but it was quickly resolved which put us at ease.

06/26/2017 Pavlus Verified Traveler

Competent, friendly staff and discounts

06/21/2017 Pavlus Verified Traveler

The Alaskan Land/Cruise Tour with Princess was fantastic. I enjoyed working with Dianne as she has been my agent for two trips and ironed out my questions with immediate response.

06/13/2017 Pavlus Verified Traveler

We appreciate Dianne's help in planning our trips, prompt response to questions and efforts to get the best possible prices for us.

06/11/2017 Pavlus Verified Traveler

Everything with the planning of our Rhine River cruise went perfectly smoothly, and we believe we got the best deal of anyone onboard! Thanks, Pavlus!

06/09/2017 Pavlus Verified Traveler

Very helpful with finding what we are looking for, presenting alternatives and options, and giving us a great price.

05/30/2017 Pavlus Verified Traveler

They are fully informed on the type of tours one is interested in. They keep the communication lines open. The tours they recommend are high quality. Finally, they manage to get a discount for you.

03/06/2017 Pavlus Verified Traveler

If you know what you want to do, Pavlus is a Great discount travel agent. Very easy to work with.

02/08/2017 Pavlus Verified Traveler

Professional follow-up . We were initially disappointed until we realized that everyone had specific roles to play in the process not just our booking agent.

12/15/2016 Pavlus Verified Traveler

that the agency offers additional discounts for travel and offers quick quotes and excellent service by phone or internet

11/21/2016 Pavlus Verified Traveler

Excellent service staff.

10/25/2016 Pavlus Verified Traveler

Pretty good service, very good discounts on tours I have taken with Globus and Avalon. Friends who traveled with us this year have returned to Pavlus to book a tour with Tauck next August.

09/27/2016 Pavlus Verified Traveler

If you need a TV agent this is a good organization to deal with.

09/27/2016 Pavlus Verified Traveler

Everyone should pick one travel agency and stick with them. Palvus was recommended to us by a repeat user and we joined and like the rewards of being a repeat user.

09/27/2016 Pavlus Verified Traveler

1. Diane Kincaid was friendly, knowledgeable and a pleasure to deal with regarding every aspect of planning our Viking Cruise. I would give her "10+." 2. Responsiveness to questions and concerns is important to me. The staff at Pavlus were prompt and thorough, whenever a question arose about our plans. 3. Planning a cost-effective vacation was very easy with Pavlus, including airline reservations, costs onboard the ship, tipping, etc. 4. This was one of the easiest vacations ever, thanks to the Pavlus team and Diane!

08/31/2016 Pavlus Verified Traveler

Good planners. Good communication. Good discounts.

06/20/2016 Pavlus Verified Traveler

Very easy to deal with and did a great job with our travel plans

06/02/2016 Pavlus Verified Traveler

Dianne was very responsive and informative. The prices for our trip were also very good compared to not going direct.

05/16/2016 Pavlus Verified Traveler

Great personal attention, prices, professionalism, and great personnel!

05/04/2016 Pavlus Verified Traveler

I have already referred about six folks to you. From this trip there are now three more. The ease of using your company and the price discounts are the top talking points. Will continue to work with your company for organized trips and tours. Thanks for another successful trip. Highly recommend Viking River Tours. This our second and have never been disappointed. Sandy Klocke

04/18/2016 Pavlus Verified Traveler

Easy to work with, discounts available for repeat trips, easy contacts

04/11/2016 Pavlus Verified Traveler

The whole team is very helpful and questions are promptly answered and help given when necessary.

02/22/2016 Pavlus Verified Traveler

The whole team is very helpful and questions are promptly answered and help given when necessary.

02/22/2016 Pavlus Verified Traveler

Offers good bonus and fair prices.

01/21/2016 Pavlus Verified Traveler

Great travel agency with knowledgeable consultants. The best prices and really nice rebate program.

11/27/2015 Pavlus Verified Traveler

Very responsive and great follow-up. Provided Tauck documents in a nice case that was the envy of other travelers. Also processed the $300 check owed to me on a very timely basis.

10/26/2015 Pavlus Verified Traveler

We have booked many tours through Pavlus and have always found the arrangements and financials to be superior. Experience suggests that customer service is a priority of the agency, and we have always worked with fine staff. Recently we were priveleged to work with Dianne Kincaid who is a cut above and provided OUTSTANDING service. We had had some initial discussions with another agent who had been reassigned, and Dianne picked up in the middle of our dialogue. It was as though she had worked with us over the years. She quickly assessed our situation and need and presented complete information. Dianne is a real professional, who weems to work 24-7, is always pleasant and provides information that anticipates are needs. Her attention to detail as well as the timeliness of her response add to her excellent customer service. Dianne is an asset to your agency and we look forward to working with her again.

10/21/2015 Pavlus Verified Traveler

I was planning to take a tour of England, Ireland and Scotland with AARP but found that the same tour with Pavlus was about $1,000 per person cheaper. The Pavlus agent was ready to answer all questions concerning the tour. We stayed in the finest hotels, and saw all the sites and traveled in air conditioned comfort. The tour was a complete joy, the guide John was excellent and new his stuff.

10/13/2015 Pavlus Verified Traveler

Courtious, comprehensive and competent services. Significant discount.

10/02/2015 Pavlus Verified Traveler

Very easy to plan a trip. Always had help when we needed it. Kept us up to date on any changes.

09/15/2015 Pavlus Verified Traveler

Prices, service

08/30/2015 Pavlus Verified Traveler

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