When a client returns from their cruise or tour they receive a survey from Pavlus Travel to rate the service provided by our travel planners. We post the surveys for all current and potential clients to review. We do not alter any of the postings and they are only from Pavlus clients. We believe in being completely transparent in the level of client service we provide.
Take a look at the ratings of our Travel Planners. Do note that most clients speak about the discounts that were received at Pavlus.
Unlike most travel agencies today we have NO service fees or hidden charges. Here’s an example of a recent client comment received.
We spoke to several people on our recent Viking River Cruise because they had all paid full price through Viking rather than use the expertize and discounts available through Pavlus Travel.We explained that not only would they save money, but the Pavlus experts (like Carol Zaplin - who’s name we provided) would be on their side all the time and would catch any mistakes. We quoted our China trip 2 years ago when Carol immediately caught the fact that Viking had us booked on two different planes on the outbound trip to Beijing. We also advised people on the December cruise that they could also probably get a better deal on travel insurance through Pavlus, quoting our rate which was much better than anyone else we talked to. Basically our message was that for any kind of cruise (apart from Road Scholar), we go to Pavlus first and won’t book directly with the Company. Hopefully the message got through. We’ll see if folks recognize us for the referrals.