Viking Cruises Information from Pavlus Travel
An Update on Viking's Cancellation Policy:
Our Mission at Pavlus Travel is to Keep Our Viking Clients Fully Informed
Dear Valued Viking Guest,
As you undoubtedly know, the coronavirus COVID-19 is causing concern in the general public and among all of us in the travel community. At Viking, the safety and security of guests and crew is always a top priority. They continue to monitor the COVID-19 situation closely - including the travel advisories issued by the U.S. State Department and information updates issued by the Centers for Disease Control in the U.S. and the World Health Organization in Switzerland.
This is a situation that can change from day to day, and both Pavlus Travel and Viking understand that the decision of whether or not to travel may be weighing on your mind - particularly for those with imminent departures.
In view of this, Viking is (for the time being) making a temporary exception to their cancellation policy: you will now be free to postpone your cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. You will be issued a voucher for future travel valid for 24 months, which can be used on any Viking product (river, ocean, or expedition). This temporary exception to the standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.
Notification of your intent to postpone your current cruise must be received as follows:
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If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.
- If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.
- Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
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We hope you will choose to join Viking on your cruise as planned. In the meantime, we hope this temporary exception to Viking's policy will help to put your mind at ease.
