Passenger safety prime concern during coronavirus

By Patti Pietschmann, Travel Diva

Delta Airlines raises the bar on cleanliness

As more people receive COVID19 vaccines and testing, people are beginning to feel more confident about travelling again. Of course there is still a CDC mandate to mask up and social distance during flights, on cruises and all mass transport.

Delta Airlines is also helping to instill customer confidence with its  continuing ground-breaking efforts to keep passengers safe from contracting COVID19. In its latest move, the airline is extending blocking of middle seats through April 2021.

The announcement comes fortuitously (and intentionally) just before the big Spring Break traffic is expected to surge..

“We want our customers to have complete confidence when traveling with Delta, says Bill Lentsch, chief customer experience officer. “They continue to tell us that more space provides more peace of mind.”

“We’ll continue to reassess seat blocking in relation to case transmission and vaccination rates.

Additional safety measures

Delta cabins kept spotlessDelta is taking other steps to reassure  passengers that it’s safe to fly. One is an attempt to make t easier t understand new rules and where to get a pre-flight COVID19 test.

It also creating an interactive travel map that alerts customers  to  the latest travel requirements or restrictions at their destination.

Another addtition is a digital concierge that manages booking, test scheduling and automatic document verification all in one place on delta.com and the Fly Delta app.

Inflight sanitizing

Delta uses ‘clean ambassadors’ who ensure a consistently safe and sanitized experience at more than 55 airports.

The airline says that the Delta CareStandard provides more than 100 layers of protection to ensure a safe travel experience. This includes   comprehensive employee testing, regularly sanitizing high-touch surfaces and replacing onboard industrial-grade HEPA filters twice as often as recommended.

As a frequent Delta flier I must admit I was happy to hear that it is  refreshing more than 300 new in-flight entertainment options and bringing high-speed Wi-Fi on board. However I’ll believe the latter when I see it. During our flights from Los Angeles to Maui the WiFi was never functioning.

Delta isn’t the only airline improving safety standards. But it is certainly using an aggressive approach that gives peace of mind at 35,000 feet.

 

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