How critics come up with star ratings
By Patti Pietschmann, Travel Diva
If how many stars a cruise ship rates is important to you when booking a cruise, you really might want to read my piece about what ships have the most star appeal and why.
Crystal Serenity and her sister Symphony definitely deserve 5 stars and sometimes six (photo by Richard Pietschmann)
Just like movies and restaurants critic award stars to cruise ships. Some reviewers are harsher than others and a few very lenient. Over the three decades I’ve been covering the industry my ratings have been based on many factors, These include food, service, accommodations, public areas, amenities, cleanliness and crew.
Some of those factors change so awarding stars is not always precise. If a ship earns five or six stars in each of those categories than the overall rating would be five. But some ships fall short. They may only garner three or four stars for food or service, perhaps a five for amenities. It’s not easy. If a cruise ship must have stars appeal to appeal to you, then read on to see how they are doled out.
Regent Seven Seas (Mariner pictured above) just about always garners six stars for any of its ships.
The line excels in food and service.
Five and six stars are usually awarded for excellence in everything. These are the faultless cream of crop. Every cruise is different, even on the same ship. Crews and chefs change or have a bad day or two. The top of the heap are the all inclusive luxury lines which pass muster in just about everything save for the free wines.
Okay I am a wine snob, but sometimes Crystal, Seabourn, Silversea and even Regent fall short in this category serving inexpensive free wines and selling premium pours for high prices. However all of these ship do offer top shelf booze. So anyone who drinks the hard stuff benefits. Weather and itineraries play big influences, too in personal opinions. Although it isn’t the fault of the Captain or ship that they hit a storm or chilly weather—except occasionally when they could steer or stay out of the storm.
Silversea Cruises newest ship, Silver Muse is a game changer for the company. It no longer houses a restaurant. Instead there are several dining venues and lots of changes that some regulars liked and others not so much. I do love this line and the amazing Silver Suite we enjoyed for two glorious weeks in the Caribbean. I always give 6 stars to Silversea and still feel confident doing so.
Seabourn always earns five or six stars
Here’s what ratings are based on, too.
Amenities–pool size matters and Crystal and Silversea have some of the biggest for the size of the ships. Spas also come into consideration. While treatment prices are astronomically high on all ships and one company has the monopoly on operating the facilities, Crystal’s spas are tops. Silversea, Seabourn and Regent are also pretty nifty. Cunard’s Canyon Ranches at Sea are spectacular but above my pay scale. Each of the five and six star ships have excellent fitness facilities but believe it or not Carnival has the biggest gyms and well, also big ships.
Service does the crew consider passengers pleasures and comforts first and try never to say ‘no’ to a reasonable request? In my experiences the answer has been ‘yes’ on ships of Crystal Cruises, Seabourn, Silversea, Oceania and Regent Seven Seas. So they deserve 5 stars.
Going the extra nine yards
On each of those lines crew often go overboard to accommodate requests. And even some as strange as asking for a press coffee pot on Seabourn. Which sent the hotel manager out in port to buy us one. Another on Silversea was a special request for Patron Tequila for which a barkeep also went to port and got us a special bottle.
However it didn’t work on a recent Silversea Silver Muse voyage where there was no 100% agave tequila (anything else gives up a big headache), so we went off and got our own.
On Princess the rating would be 4 stars. While they do try hard it’s difficult to please passengers on very large ships like most in the Princess fleet are. Carnival would deserve a 3 star rating and Holland America, which we haven’t sailed in awhile, but when we did only ranked three stars in this category.
Cuisine is one of the most important categories for star ratings. My five star culinary selection starts with Oceania and Regent which deserve six stars because of the high quality of the food, presentation and creativity. Crystal also earns a six for food. Silversea merits the five and sometimes six stars as does Seabourn.
No ordinary veal chop, this one was outstanding of course on RSSC Mariner (by Richard Pietschmann)
Accommodations are key and hard to beat on the butler-maned Penthouse decks of Crystal, Silverseas top suites, Regent Seven Seas and Seabourn. The cabins are spacious, well equipped with free drinks in mini bars. Also creature comforts such as , robes, slippers, beautiful bathrooms, walk-in closets top toiletries and many balconies or all balconies depending on the vessel. So high fives to each of them.
Coral Princess in Ft. Lauderdale
Princess has some of the best suites and mini suites. The best are the back of the ship with balconies overlooking the wake. Those are high five worthy. To truly earn five stars cabin attendants need go the extra yard to tidy up.
On Silversea, Regent Seven Seas and Seabourn they even clean your eye glasses and fix them when broken. You might even find your night clothes folded on our bed. They will also decorate the cabin on a special occasion.
Tge butlers on Crystal (on Penthouse deck only), Silversea and Regent Seven Seas go out of their way to please. Our last butlers on Silver Muse and Silver Whisper were outside the box but they almost always are on that line. The same with our Crystal butlers, couldn’t be better.
Cunard and Celebrity rate nods
I haven’t mentioned Cunard and Celebrity yet, but both are four star operations for the most part. A recent transatlantic trip on Queen Mary2 was definitely worth four nods and even 5 for some exceptional dinners. Same for a cruise to Hawaii aboard a Celebrity ship which in my experience didn’t live up to more than 4 stars.
Queen Mary2 earns 5 stars for entertainment and food (photo by Patti Pietschmann)
Although it’s been awhile since sailing with Paul Gauguin. However the last time we did a French Polynesia cruise on the PG it rates six stars, just phenomenal.
Paul Gauguin a six star charmer
On board activities
The last category considered in my ratings is onboard activities. Crystal deserves 6 stars for having the most options from bingo to disco. The luxury line also sports plus one of the best lecture programs afloat and a Computer University at Sea that can’t be beat. . Seabourn and Silversea offer a more laid back cruise with fewer but choice options.
Of the luxury market Crystal has the best fitness centers and spas.
One of the standards of rating anything is value for the fare or you get what you pay for, hopefully. Which you do on the five star carriers.
This report is purely subjective and based on real experience. Yes, I have been hosted by the cruise lines but I speak the truth here. It’s a small sampling of all the cruise lines out there but ones which I have sailed on the most.