Seabourn FAQs

About

  • How Long are SeaBourn Cruises?
    • Cruises on Seabourn can be as long or short as you choose. Cruise itineraries range from seven days to over 100 days and can vary among long days at sea, short trips to nearby destinations, or more port-intensive trips. Whatever itinerary you choose, and for however long your cruise may be, you will enjoy ships with unmatched sense of style, elegance and grace, and luxurious service that is second to none. Whether it’s a warm blanket and a cup of gourmet hot chocolate as you drift along the Norwegian Fjords or a relaxing neck massage poolside, you’ll feel that you’re a member of a very exclusive club.
  • What is the SeaBourn Experience?
    • The Seabourn Experience℠ is the art of service perfected. It’s intimate ships with just 229 or 300 suites. It’s unique itineraries to must-see cities and hidden gems where larger ships cannot go. It’s spacious, all-suite accommodations with sweeping ocean views — many with verandas. It’s gourmet dining experiences that rival the finest restaurants anywhere. It’s fine wines poured at lunch and dinner, and open bars throughout the ship.
  • Compliments of Seabourn:
    • In-suite bar and refrigerator stocked with your preferences
    • Complimentary fine wines at lunch and dinner, and open bars throughout the ship
    • All dining venues are complimentary
    • Gratuities are neither required nor expected
  • Cruising on Seabourn includes dozens of Seabourn Signature Delights®:
    • Intimate ships that carry 458 to 600 guests to places where larger ships cannot go
    • All-suite accommodations
    • Personalized service with nearly one staff member per guest
    • Casual, elegant indoor/outdoor dining venues
    • Evening Under the Stars® features sumptuous barbecue dinners or gala parties with live music and dancing on deck
    • Marina and complimentary watersports
    • Caviar in the Surf® during beach barbecues ashore
    • Seabourn Destinations℠ complimentary planning service for custom experiences ashore
    • Pure Pampering℠ bath drawn by your personal suite stewardess
    • Complimentary Massage Moments® on deck
    • Movies Under the Stars® with fresh popcorn
    • Seabourn’s Personal Shopper℠
    • Shopping with the Chef at local markets
    • Vintage Seabourn℠ premium wine package
    • Seabourn to a Tea℠ collection of rare estate teas
    • Personal Valet® luggage shipping service
  • SeaBourn Club
    • Seabourn Club provides valuable benefits to guests based on their sailing history. In keeping with the personalization that is a hallmark of Seabourn’s service, Seabourn Club members are free to choose the rewards they prefer from a generous menu of onboard amenities.
    • Guests are automatically enrolled in Seabourn Club after their first completed cruise. Within Seabourn Club, there are six membership levels, determined by the number of Seabourn Club Points the member has earned – Club Member, Silver Member, Gold Member, Platinum Member, Diamond Member and Diamond Elite Member. Each level has a unique set of benefits.
    • In addition, Milestone Awards, which offer several recognition benefits including complimentary cruises, are based on Sailed Days and Redeemable Sailed Days
  • What is Seabourn club?
    • Seabourn Club provides valuable benefits to guests based on their sailing history. In keeping with the personalization that is a hallmark of Seabourn’s service, Seabourn Club members are free to choose the rewards they prefer from a generous menu of onboard amenities.
    • Guests are automatically enrolled in Seabourn Club after their first completed cruise. Within Seabourn Club, there are six membership levels, determined by the number of Seabourn Club Points the member has earned – Club Member, Silver Member, Gold Member, Platinum Member, Diamond Member and Diamond Elite Member. Each level has a unique set of benefits.
    • In addition, Milestone Awards, which offer several recognition benefits including complimentary cruises, are based on Sailed Days and Redeemable Sailed Days.
  • How do guests earn SeaBourn Club points and what are the membership levels?
    • One Seabourn Club Point is awarded for each day sailed on board a Seabourn ship. Guests who pay published fares for penthouse and premium suites – Penthouse, Penthouse Spa, Owner’s, Signature, Wintergarden or Grand (GR) suites – earn an additional Seabourn Club Point per Sailed Day. Additional Seabourn Club Points are also awarded for each night on an escorted Seabourn Journey and for every $500USD of eligible onboard and pre-cruise online purchases (net of returns). Seabourn Club Points for onboard and pre-cruise online purchases have a limit of one additional Club Point for each Sailed Day. The first two guests named on the booking will receive the same number of Seabourn Club Points for onboard purchases. As an exception, all guests who purchase a GR suite will be given OBS points (regardless of how many guests on the booking and if the GR is booked as 1 or 2 bookings). Seabourn Club Points never expire.
  • For example, a guest on a seven-day cruise paying a published fare in a Penthouse Suite, spending $1,100 on board and participating in a three-night escorted Seabourn Journey earns:
  • Seven Seabourn Club Points for the Sailed Days
    + Seven additional Seabourn Club Points for purchasing a Penthouse Suite
    + Two Seabourn Club Points for their onboard purchases
    + Three Seabourn Club Points for the Seabourn Journey
    Total = 19 Seabourn Club Points
  • There are six membership levels in Seabourn Club:
Level Seabourn Club Points
Club Member 1-19 Seabourn Club Points
Silver Member 20-69 Seabourn Club Points
Gold Member 70-139 Seabourn Club Points
Platinum Member 140-249 Seabourn Club Points
Diamond Member 250-649 Seabourn Club Points
Diamond Elite Member 650+ Seabourn Club Points
  • What are the details for earning additional Seabourn Club Points?
    • Please note, additional Seabourn Club Points will not be awarded for any past sailings.
      • Penthouse and Premium Suites: One additional Seabourn Club Point for each day sailed is awarded to guests who pay a published fare for, and are assigned at their original reservation to a penthouse or premium suite: Penthouse, Penthouse Spa, Owner’s, Signature, Wintergarden or Grand suites. For instance, a guest booked in one of these penthouse or premium suites for a 10-day cruise earns 20 Seabourn Club Points: 10 Seabourn Club Points for the days on board, and an additional 10 Seabourn Club Points for the penthouse or premium suite. Complimentary or reduced fare suite upgrades to these premium categories do not qualify for additional Seabourn Club Points.
      • Seabourn Journey: Guests who book a Seabourn Journey (pre, post or mid-cruise) receive one Seabourn Club Point for each night on a Seabourn Journey. For instance, a guest who purchases a five-night Seabourn Journey in conjunction with a 30-day cruise earns 35 Seabourn Club Points: 30 Seabourn Club Points for the days on board and five Seabourn Club Points for the Seabourn Journey. If that guest purchased a penthouse or premium Suite they would earn 65 Seabourn Club Points: 30 Seabourn Club Points for the days on board, an additional 30 Seabourn Club Points for the penthouse or premium suite, plus five Seabourn Club Points for the Seabourn Journey.
      • Onboard Purchases: One Seabourn Club Point will be earned for each $500USD in onboard and pre-cruise online purchases. This is calculated on the combined eligible onboard charges for all guests on the booking, regardless of who signs each charge and who pays the bill. The first two guests named on the booking will receive the same number of Seabourn Club Points for onboard purchases. There is a limit of one additional Seabourn Club Point for each Sailed Day. Spending by the third and fourth guests named in the booking contributes to the spending total, but they do NOT receive additional Seabourn Club Points for onboard purchases.Pre-purchased shore excursions, including mid-cruise Seabourn Journeys, wines and spirits, and gift orders are eligible for the onboard purchase points. Please note that pre- and post-cruise Seabourn Journeys are not included in the onboard purchase calculation.

        Please note, Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.

    • How do guests earn a complimentary cruise?
      • Seabourn Club Milestone Awards feature a complimentary cruise of up to seven days when a Club account reaches 140 Redeemable Sailed Days, or a complimentary cruise of up to 14 days when 250 Redeemable Sailed Days is reached.
      • Guests earn one Redeemable Sailed Day for each eligible day sailed on a Seabourn cruise, except when the cruise is a Milestone Cruise Award cruise, complimentary, at a special reduced-rate or is part of a charter. Pre- and post-cruise land programs such as Seabourn Journeys and hotel stays are not counted as Redeemable Sailed Days and do not count towards Milestone Cruise Awards. While the count of Sailed Days continues to grow as guests sail, whenever a guest uses a Milestone Cruise Award cruise, the number of days redeemed (i.e. 140 or 250) is deducted from the Redeemable Sailed Days in the guest’s Club account. Once a 14-day Milestone Cruise Award is earned, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. If a Milestone Cruise Award booking is made within 24 months, for a sailing that departs after the 24-month period, that booking cannot be changed for any reason or the Milestone Cruise Award will be forfeited.
      • The category of the Milestone Cruise Award applies towards a suite in the category at which the majority of the award’s Redeemable Sailed Days were purchased, not sailed in. In other words, complimentary or reduced rate upgrades do not apply. Guests accrue Sailed Days but do not accrue Redeemable Sailed Days on the complimentary Milestone Cruise Award sailing. If a guest has redeemed a prior Milestone Cruise Award, only categories at which the majority of Redeemable Sailed Days have been purchased since their last redemption will be used to calculate the category for their current Milestone Cruise Award. If a guest qualifies for a category that is not applicable to the ship on which the guest chooses to redeem their Milestone Cruise Award, Seabourn will determine a comparable category to use for the Milestone Cruise Award being redeemed.
    • How do guests earn other Milestone Awards?
    • Each day sailed with Seabourn earns one Sailed Day, and these days count toward Milestone Awards.
    • Sailed Days is the running count of days actually sailed on board. One Sailed Day is earned for each eligible cruise day and adds to the guest’s history. This is the only way to earn Sailed Days. For example, a seven-day cruise earns seven Sailed Days; a 60-day cruise earns 60 Sailed Days. Sailed Days do not expire.
    • We are pleased to recognize guests with a special gift from Tiffany & Co. when certain Sailed Day milestones are reached.
    • Milestone Awards are based solely on Sailed Days:
      • 100 Sailed Days
      • 200 Sailed Days
      • 500 Sailed Days
      • 1,000 Sailed Days
      • 1,500 Sailed Days
      • 2,000 Sailed Days
      • 2,500 Sailed Days
  • These are presented during the Seabourn Club exclusive event on board.
    Another award is presented to the guest with the most Sailed Days on the cruise.
  • Who is eligible to earn Sailed Days, Redeemable Sailed Days and Seabourn Club points?
    • Guests sailing on eligible cruises will be awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Eligible cruises do not include charters, certain reduced fare rates (i.e. employee, vendor rates, etc) and other cruises as may be designated by Seabourn in its sole discretion. Some details are below.
      • Third and fourth fare-paying guests sharing a suite are awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Please note, third and fourth guests sharing a suite do not earn Seabourn Club Points for purchases.
      • Guests sailing on Milestone Awards complimentary cruises earn Sailed Days and Seabourn Club Points. They do not earn Redeemable Sailed Days on the complimentary cruise. Please note, if guests use the seven-day cruise award on a ten-day cruise, they will earn three Redeemable Sailed Days for the purchased days.
      • Guests paying Friends & Family, Travel Advisor and Interline Rates are awarded Sailed Days and Seabourn Club Points (no Redeemable Sailed Days).
      • Charity certificate cruises are awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points.
      • Charter bookings will not be awarded Sailed Days, Redeemable Sailed Days or Seabourn Club Points. Please note, guests sailing on chartered bookings are not eligible to receive any Seabourn Club benefits on board.
      • Prizes, familiarization trips, and working personnel will not be awarded Sailed Days, Redeemable Sailed Days or Seabourn Club Points.
      • Employee space available (ESA) bookings will earn Sailed Days, onboard spending bonus points, total points and journey points. Suite bonus points and Redeemable Sailed Days are excluded on ESA bookings.
    • Will Sailed days, redeemable sailed days and Seabourn Club Points expire?
      • Sailed Days and Club Points do not expire.
      • Once a guest has earned a 14-day Milestone Cruise Award, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. Additional restrictions apply.
    • What happens to Sailed days and redeemable sailed days from the past?
      • Seabourn Club now tracks three sets of numbers. Guests receive:
        • Seabourn Club Points equal to the number of Sailed Days from past eligible cruises. Additional Seabourn Club Points for sailing in a penthouse or premium suite, Seabourn Journeys and onboard purchases will not be credited for past cruises.
        • Sailed Days equal to the number of Sailed Days from past eligible cruises.
        • Redeemable Sailed Days equal to the number of Redeemable Sailed Days currently available toward a Milestone Cruise Award from past eligible cruises.
      • Can a guest give or share benefits with other guests?
        • No, Benefits are intended for the personal use of a guest and those sharing their suite / booking. SeaBourn reserves the right to limit benefits if necessary.
      • Will guests receive credit or compensation for unused benefits?
      • Can guests purchase or transfer Sailed days, redeemable days, sailed days, and seabourn club points?
        • Sailed Days, Redeemable Sailed Days and Seabourn Club Points are not transferable. Guests may purchase additional Seabourn Club Points by making a donation to UNESCO. All donations, whether online or on board, are eligible for Seabourn Club Points as credits for onboard spending. One Seabourn Club Point is earned for every $500 spent and is applied to the first and second guest in the household. This applies to online donations as well. Note: please make sure your Club number is reflected on all online donations to ensure proper credit for the donation.
      • Are any onboard purchases excluded from earning additional Seabourn Club Points?
        • Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.
  • If two guests of different membership levels share a suite, does each guests receive separate benefits?
    • Each person is awarded benefits based on their individual membership level. Please note, the savings benefits for shore excursions and premium wines and spirits will apply to both guests in the suite.
  • If a guest becomes eligible for a higher membership level while on board, when they take advantage of the additional benefits?
    • The next level of benefits will be available to the guests on their next Seabourn cruise.
  • If guests are booked on back to back cruises, how should they select their benefits?
    • Eligible guests booked on back-to-back sailings will receive one set of benefits onboard, regardless of whether the cruise is booked as one or more than one reservation. Guests should select their benefits for the first sailing and these will extend throughout their time on board. Benefits selected for multiple reservations will default to the selections made for the first sailing.
  • If a guest pays the cruise fare and onboard charges for multiple suites, can they designate that all sailed days, redeemable sailed days and Seabourn club points be applied to their account?
    • Sailed days, redeemable sailed days and Seabourn Club points are awarded to each guest in a suite / booking basis regardless of who makes or pays for reservations and onboard purchases.
  • If a guest cancels a cruise within the 100% cancellation fee period, will they receive sailed days, redeemable sailed days, or seabourn club points?
    • Guests must check in at the pier and sail away from the embarkation port in order to receive Sailed days. Redeemable sailed days and seabourn club points.
  • If a guest has to disembark early for medical purposes or any other reason, will they still receive credit for the full length of the cruise?
    • Once a guest checks in at the pier and sails out of the embarkation port, they will receive Seabourn Club Points, Sailed Days and Redeemable Sailed Days, if eligible, for the entire length of the voyage, regardless of when they disembark.
  • If a guest is approved for early disembarkation or late embarkation will they receive credit for the full length of the cruise?
    • Guests will receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points for the length of the voyage, regardless of when they embark or disembark.
  • How quickly will a guest’s club account be updated after a cruise?
    • A guest’s status will be fully updated seven to ten days after the cruise or post cruise Seabourn Journey ends.
  • Are there any differences in the benefits for guests who live outside the United States?
    • Some benefits may not be available to those living outside of the United States. For example, the complimentary magazine subscriptions to Condé Nast Traveler and Travel+Leisure have some international mailing limitations.
  • Where are the Complete Seabourn Club terms and conditions?
    • The complete terms and conditions are available on Seaboun.com
  • How can a guest check their cruise history?
    • A guest can view their cruise history, Membership level and other Seabourn Club information in the “My Account” section
    • To register for “My Account”, simply follow the easy online instructions for setting up an account. Once logged in, go to “My Account” and select “My Cruise History”.
  • What can a guest do if they believe “My Cruise History” is incorrect?
    • Please contact Seabourn Club to request a review of the Club account. Guests may use the online email form located in the “My Account” section, contact Seabourn Club via fax at +1-206-501-2944 or by email at seabourncruisehistory@seabourn.com.
    • Seabourn Club will require the following information for each missing sailing in order to process an update:
      • Ship Name
      • Sailing Date
      • Destination
      • Length of Voyage
      • Documentation: either a verifiable booking number or a copy of cruise documents
    • Please note, only sailings taken on Seabourn ships will count toward Seabourn cruise history. Voyages taken at a complimentary or reduced rate prior to July 2011 were not eligible for Sailed Days or Redeemable Sailed Days. Examples of reduced fares would include interline rates, travel advisor rates, friends and family rates, 3rd and 4th guests sharing a suite, charters, etc. After July 2011 these types of bookings began accruing Sailed Days only.
    • If a guest’s name or address has changed since the time of the missing sailing please provide the name and/or address under which the missing cruise was booked with the information sent to Seabourn.
  • What should guests do if their Seabourn Club number is wrong in “My Account” Online?
    • Most likely they have multiple Seabourn Club Membership numbers. Please contact Seabourn Club with the Club number(s) and Seabourn will provide assistance.
  • How does a guest choose their benefits?
    • Guests simply log into “My Account” and select from the menu of benefits for their Membership level prior to sailing. The selected benefits will remain in the guest profile until they are changed by the guest, another guest on the same booking, the travel advisor or by Seabourn upon request. Guests booked on back-to-back voyages will receive one set of benefits onboard, regardless of whether the cruise is booked as one or more than one reservation. Guests should select their benefits for the first sailing and these will extend throughout their time on board.
  • How can guests receive the shore excursions saving benefit?
    • All eligible shore excursions will receive the savings benefit once a guest chooses that as a preference. Depending on the timing of when the guest selects this preference, the savings will be applied either online or on board.
      • Online: Savings on eligible shore excursions pre-purchased prior to sailing will show in the ‘cart’ prior to final purchase.
      • On board: Savings on shore excursions will be reflected at the time of purchase.
      • If a guest purchases shore excursions online prior to selecting this benefit, the savings will be calculated on board and posted to the guest’s statement.
      • If a guest chooses this benefit and purchases shore excursions, they cannot later change the benefit.
      • Please note, the savings is not applicable to Seabourn Journeys, private cars/driver hire, transfers or transfers with a tour.
    • How do guests receive the savings on premium wines and spirits?
      • Eligible Club members who select the savings on premium wines and spirits will receive them as follows:
        • Online: Savings on premium wines and spirits pre-purchased prior to sailing will show in the ‘cart’ prior to final purchase.
        • On board: Savings on premium wines and spirits purchased on board will show on your shipboard account, NOT on the individual receipt.
        • Please note, if a guest purchases premium wines and spirits online prior to selecting this benefit, the savings will be calculated on board and posted to the guest’s statement.
        • If guests choose this benefit and purchase premium wines and spirits, they cannot later change the benefit.
      • If a guest selects the internet package benefit, and once on board a longer internet package is purchased, how is the benefit applied?
        • The guest will be charged the price difference in the Internet packages. For example, if a guest is eligible for a Silver Package (retail price $19.95) and chooses to purchase a Platinum Package (retail price $39.95) they will be responsible for the $20 difference in price.
        • Please note, no credit is given for any unused benefit.
      • What is the seabourn club signature massage? How does a guest reserve a treatment?
        • Exclusively available for eligible Seabourn Club members, the 25-minute Seabourn Club Signature Massage therapy is designed to awaken a guest’s senses with the combination of massage, sound and aromatherapy. Each individual massage therapy will be customized based a guest’s selection: the relaxing spirit of ocean, the balancing spirit of the earth or the energizing spirit of the sky. Please note, only one Seabourn Club Signature Massage can be redeemed per guest during their voyage and does not include access to the Serene Area before and after the treatment. Reservations can be made online prior to sailing or on board at the Spa. No treatment substitutions are allowed. The treatment is non-transferable. No refund or credit is given for unused benefit
      • How does a guest receive the day pass for the serne area in the spa at seabourn?
        • A guest choosing the day pass benefit for the Spa at Seabourn Serene Area will receive an invitation once on board and can select and reserve the desired day. Subject to availability.
      • What is included in the complimentary laundry and pressing benefit?
        • Silver Members choosing the laundry benefit, receive one bag of laundry per sailing, regardless of the length of the cruise.
        • Gold and Platinum Members choosing the laundry benefit receive one bag of laundry for every seven days (or portion of seven days) on board. The total number of laundry bags awarded can be used at any time during the cruise.
        • Diamond Members receive complimentary normal laundry and pressing service throughout their cruise. Dry-cleaning and ‘same day service’ is not complimentary and will be charged at regular rates.
        • Diamond Elite Members receive complimentary normal laundry and pressing service throughout their cruise. In addition, Diamond Elite Members will receive one bag of dry cleaning for every seven days. Please note, all complimentary dry cleaning, laundry and pressing must be requested at least two days prior to disembarkation.
      • What are the special seabourn club events on board?
        • The Captain and Seabourn Club Host/Hostess will invite Club Members to an exclusive Seabourn Club Party during each cruise. Champagne and canapés will be served and the reception will feature entertainment and dancing. The Captain and Host/Hostess recognize those achieving Milestones Awards at this event.
      • How do guests receive an extra 5% onboard booking savings?
        • Guests can either book their next Seabourn cruise while onboard and secure a 5% Onboard Booking Savings on that booking or purchase a Future Cruise Deposit that entitles them to a savings of 5% on a future cruise booking. Future Cruise Deposits must be applied to a specific cruise booking within four years from the date of issue. The 5% Future Cruise Deposit is individual to the guest shown on the Future Cruise Deposit and may only be applied to that guest’s cruise fare in any future booking. The 5% savings applies to the cruise fare only, not to any optional packages. In the future booking, only the first and second guests in the suite are eligible to apply a 5% savings. Third or fourth guests in the suite are not eligible for the additional savings regardless of whether they have previously purchased a Future Cruise Deposit or secured an Onboard Booking Savings. Guests or their travel advisor need to request this savings be applied prior to final payment. Only one 5% Future Cruise Deposit may be applied per guest per booking. Single occupancy Future Cruise Deposits will receive 5% which is applicable to one guest. This offer is available to new bookings and cannot be applied retroactively to existing bookings or waitlist bookings. The 5% Future Cruise Deposit is not transferable and is applied after all other discounts. The Future Cruise Deposit currency is non-changeable and can only be applied to bookings made in the same currency. Failure to apply the savings to a booking within the four year period will result in forfeiture of the 5% savings and a refund of the deposit amount held to secure the discount. Monetary deposits on Future Cruise Deposits are fully refundable if unapplied. Once applied to a reservation, the deposit is subject to standard booking conditions and cancellation structures. This offer is not combinable with any industry rates.
        • Please note, Future Cruise Deposits are not considered onboard purchases eligible for Seabourn Club Points.
      • How does a gust receive the $100 voucher for the spa at Seabourn?
        • For eligible Club Members the USD $100 credit for the Spa at Seabourn will be applied to your shipboard account the day of embarkation and is applicable to any treatment and/or product offered at the Spa at Seabourn. The $100 credit will extend throughout your entire time onboard. The credit is non-transferrable, cannot be redeemed for cash and cannot be used in other onboard venues.
  • How does a guest receive the upgraded welcome aboard champagne?
    • For eligible Club Members the bottle of upgraded Champagne will be in your suite the day of embarkation. The upgrade applies to one bottle per suite only.
  • How do I book my complimentary transfers?
    • For eligible Club Members, Seabourn Cruise Line offers pre- and post-cruise transfers in luxury sedans. A standard private sedan will accommodate a maximum of two guests, two large pieces of luggage and two carry-ons. If you require additional space, requests for vans can be accommodated.
    • We recommend booking your transfer no later than 60 days prior to departure. To request a transfer please call Seabourn Reservations. Please be sure to have your Seabourn booking number, airport name/city, flight date, airline carrier and flight number available. Transfers for disembarkation may be requested in advance through Seabourn Reservations or arranged on board. Please note: Transfers between most hotels in Venice are via water-taxi.
    • Once you have supplied Seabourn with your flight details or hotel information, any subsequent changes must be communicated to Seabourn at least 14 days prior to embarkation. Failure to advise of changes may result in a missed transfer. Local Seabourn representatives are unable to assist guests without advance transfer arrangements. Local representatives are independent service contractors for whom Seabourn acts solely as an agent.
    • Please allow sufficient time pre-cruise for airport landing formalities and transportation time to the pier in order to check-in for the ship prior to the ship departing. All guests must be checked in at least one hour prior to departure. For post-cruise transfers, please allow sufficient time for the ship to be cleared with Immigration and local Customs authorities, and the transportation time to get to the airport for departing flights. Flights booked with Seabourn take these times into consideration when booking.
  • How do I receive my 150% or 175% single supplement?
    • 150% Single supplement:  On selected voyages, Single Traveler Savings allows single occupancy of specific suites in categories A – PH for an additional 150% single supplement to the published, per person double occupancy fare for that category.
    • 175% Single supplement:  On selected voyages, Single Traveler Savings allows single occupancy of specific suites in categories PS – GR for an additional 175% single supplement to the published, per person double occupancy fare for that category.
    • Please call Seabourn reservations for a listing of applicable sailings.
  • When will guests receive Club Membership luggage tags?
    • Seabourn guests receive exclusive membership luggage tags in the final cruise documentation prior to sailing.
  • How do guests receive a subscription award for Conde Nast traveler or travel + leisure?
    • Eligible Club members will be able to select their subscription choice in the “My Account” section. Club Members with international mailing addresses can only choose Condé Nast Traveler at this time. Please note, Condé Nast Traveler is distributed as US edition only and cannot be mailed to Ghana, Iran or Nigeria.
  • What is the seabourn advisory board?
    • Seabourn Club Silver, Gold, Platinum, Diamond, Diamond Elite Members are eligible to participate in the Seabourn Advisory Board. Seabourn will occasionally email surveys and questionnaires to the Advisory Board seeking their valued feedback.
  • When will a guest receive advance communication?
    • Guests with an email address linked to their Seabourn Club account will receive select news, product announcements and other information in advance of the general public.
  • How does a guest subscribe to the Seabourn Club Herald?
    • No subscription is required. Eligible Club members will receive the Seabourn Club Herald magazine delivered to their homes. The magazine contains stories about places where Seabourn sails, lifestyle articles of interest to Club members and news from the ships and around the world. The Seabourn Club Herald is published and mailed three times a year.
  • What is the Seabourn Difference?
    • Cruising on Seabourn is unlike any other form of travel. The experience is luxurious, yet relaxed – elegant, yet casual – sumptuous, yet understated. From the first moment you step aboard, you will begin to appreciate the appeal of sailing with Seabourn. The warm smiles and chilled champagne that welcome you. And virtually everything is included, from the luxury of our all-suite accommodations to the complimentary fine wines and spirits served on board. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities as well as to hidden gems where larger vessels cannot follow. Our ships attract interesting people who seek to share experiences beyond the expected in places beyond the ordinary. They create a social ambiance and sense of camaraderie on board where conversation flows freely and no one ever has to reach for the tab. And our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful and personal.
    • It’s not surprising that so many travelers choose Seabourn, and return, time and time again. This is The Seabourn ExperienceSM. This is the definition of traveling well.

Pre and Post Cruise Experience

  • What do I need to know about customs?
    • In order to make returning home as smooth and easy as possible, please take note of the following tips. For more information, consult your Customs Agency. Guests returning to the United States can also check the official website of S. Customs and Border Protection.
    • Registering Your Valuables
      • We strongly recommend that you register your valuables with Customs before leaving home. This should be done well in advance of travel at a Customs office near your home. Items that should be registered generally include those not manufactured in your country. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Customs officials will not be available at the ship during check-in to register valuables.
    • Transportation of Currency
      • You may take as much currency or as many monetary instruments as you wish on your trip. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate.
    • Customs Allowance
      • Each U.S. resident is usually allowed a duty-free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Additional information concerning Customs matters will be provided during your cruise.
  • Visa service provider
    • Visa Service Provider
      • Seabourn provides guests with the following link to VisaCentral as a service to assist with the collection of necessary documents. Guests may, if they prefer, use another visa service or collect the necessary documents themselves. Be sure to advise that you are traveling with Seabourn and that you are traveling by sea. Your visa requirements may be different to the standard information given for air travel. In addition, you may also miss out on certain discounts given to Seabourn guests that go through VisaCentral.
    • You can also reach them by phone or Email:
    • S. citizens: 866 788 1100 or Email customerservice@visacentral.com
    • Canadian citizens: 888 665 9956 or Email customerservice@cibtvisas.ca
    • Dutch citizens: 0900-3150200 or Email info@cibtvisas.nl
    • German citizens: 030-230959175 or Email info@cibtvisas.de
    • Australian citizens: 1902 251 370 or Email info@au.visacentral.com
    • United Kingdom citizens: 0207 593 6207 or Email specialservices@cibtvisas.co.uk
    • Belgian citizens: 02/770 07 76 or Email info@visumcentrale.be
    • Singapore citizens: 66031096 or Email info@visacentral.sg
    • Spanish citizens: 902 113 829 or Email info@visacentral.es
    • Swiss citizens: +41 (0) 31 313 20 20 & +41 (0) 22 884 18 70 or Email info@visacentral.ch
    • Austrian citizens: +43 1 22811 or Email service@cibtvisas.at
    • French citizens: 08 25 08 10 20 or Email info@cibt.fr
  • Are there any vaccination requirements?
    • Requirements vary considerably for different areas of the world, and are subject to change at any time. Seabourn informs you of current health requirements; however, the guest is responsible for acquiring all required vaccinations. To avoid potential health problems before and during travel, international travelers can take a number of simple steps:
  • Contact your local personal physician, the Department of Public Health or the Centers for Disease Control to obtain expert medical vaccination recommendations for your intended itinerary.
  • It is important to specifically address Malaria recommendations and Yellow Fever requirements.
  • Obtain all necessary vaccinations and preventative medications, ideally 6-8 weeks prior to departure to allow for them to take effect.
  • An International certificate, approved by the World Health Organization, is the best documentation that inoculations and vaccinations have been performed, and is accepted by health officials at all ports of call. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities.
  • Is there a dress code?
    • How should I pack?
    • Attire During the Day:
      • During the daytime, casual, resort-style attire, including shorts and jeans, is welcome in all lounges and dining venues. Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for poolside, on deck or in the spa and fitness center.
    • In the evening (after 6pm) there are two different dress codes:
    • Elegant Casual
      • Men: Slacks with a collared dress shirt or sweater; Jacket Optional. Ladies: Slacks / skirt, blouse, pant suit or dress. This is the dress standard for all dining venues
      • Jeans are welcome in all dining venues during the day, but not appropriate in The Restaurant after 6pm.
    • Formal
      • In the Restaurant, Men: Tuxedo, suit or slacks and jacket required. Ladies: evening gown or other formal apparel. Dress in other dining venues is Elegant Casual.
      • Jeans are welcome in all dining venues during the day, but not appropriate in the Restaurant after 6pm.
    • The itinerary in the preliminary document booklet will inform you of the number of Formal evenings to expect during your voyage. As a rule of thumb, Formal evenings are scheduled as follows:
      • Cruises up to 13 days: One Formal evening
      • Cruises of 14 to 20 days: Two Formal evenings
      • Cruises of 21 or more days: Three Formal evenings
    • (Note: Extended Explorations, Holiday voyages and crossings may be scheduled differently.)
    • Attire Ashore:
    • Packing clothing that can be layered is the best way to plan for cruising in virtually any climate. For tropical cruises, bring light, loose-fitting garments that can be paired with a lightweight jacket or sweater. For cooler climates, pack extra layers of warmer garments such as a light top coat and some sweaters. When dressing to go ashore, it is helpful to be aware of the customs of the countries you are visiting. In some ports men and women should not wear shorts. Many cultures prefer that women wear dresses or skirts when visiting shrines, churches, mosques and temples.
    • Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over 2.5 inches long and illegal drugs of any kind are prohibited without exception.
    • For safety reasons drones and any other remote controlled aerial devices/toys, as well as hoverboards or similar devices are not allowed on board our ships.
  • What is Seabourn’s Personal Valet?
    • Imagine how much you will appreciate never having to worry about luggage before and after your Seabourn voyage.
    • Thanks to Seabourn’s optional Personal Valet Luggage Service, it’s possible. With just one call to Luggage Forward® our exclusive luggage delivery partner, your luggage will be picked up at your home and delivered to your onboard suite. No more checking luggage at the airport. No more excess luggage charges. And no more baggage claim. You can just board your flight and meet your Seabourn ship.
    • And for US residents, traveling internationally, Luggage Forward even handles customs clearance for you.
  • Are there restrictions on how much luggage I can bring?
    • You can bring as many bags as you choose aboard ship, but please be aware that airlines do have limitations. We recommend contacting your airline and transfer transportation in advance for information on restrictions and baggage fees. To protect your luggage, please be sure to mark each bag with the owner’s name, name of ship, sailing date and suite number. Seabourn’s responsibility in regard to baggage is covered by the Guest Cruise Ticket Contract. However, we highly recommend the purchase of optional travel insurance. For your convenience, we offer SeabournShield, a package of benefits that includes coverage for baggage loss, theft or damage up to $3,000 per guest, and much more.
  • Should I bring a carry on bag?
    • Use a carry-on bag. Keep your travel documents, identification, medication, jewelry, camera, film, cash and other valuables with you at all times.
    • Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. (Remember that checked luggage might not be accessible at all times.) Keep these items close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Seabourn’s responsibility in regard to baggage is covered by the passage contract. Our optional travel insurance program includes baggage protection up to $2,000 per guest. Full details of the coverage will accompany your preliminary cruise documents.
  • When should I arrive at the ship?
    • Embarkation times are noted on your itinerary. For your comfort and convenience, arriving at the stated time will ensure that your suite is prepared and available for immediate occupancy. Please arrive at the ship no later than one hour prior to scheduled departure.
  • Pre and Post cruise transfers
    • Seabourn Cruise Line offers pre- and post-cruise transfers in luxury sedans for two guests. Private van transfers can also be arranged for a minimum of four guests traveling in the same group. A standard private sedan will accommodate two guests, two large pieces of luggage and two carry-ons. If you require additional space, requests for vans can be accommodated.
    • We recommend booking your transfer no later than 60 days prior to departure. To request a transfer please call Seabourn Reservations. Please be sure to have your Seabourn booking number, airport name/city, flight date, airline carrier and flight number available. Transfers for disembarkation may be either purchased in advance through Seabourn Reservations or arranged on board. Please note: Transfers between most hotels in Venice are via water-taxi.
    • Once you have supplied Seabourn with your flight details or hotel information, any subsequent changes must be communicated to Seabourn at least 14 days prior to embarkation. Failure to advise of changes may result in a missed transfer and charges are non-refundable. Local Seabourn representatives are unable to assist guests without advance transfer arrangements. Local representatives are independent service contractors for whom Seabourn acts solely as an agent.
    • Please allow sufficient time pre-cruise for airport landing formalities and transportation time to the pier in order to check-in for the ship prior to the ship departing. All guests must be checked in at least one hour prior to departure. For post-cruise transfers, please allow sufficient time for the ship to be cleared with Immigration and local Customs authorities, and the transportation time to get to the airport for departing flights. Flights booked with Seabourn take these times into consideration when booking.
    • Seabourn air/sea programs include group transfers between the airport and the pier on the day of embarkation/disembarkation. For deviations in air arrival/departure schedule, private transfers must be purchased separately. Seabourn land/hotel programs include appropriate transfers between the airport, hotel and pier.
    • Transfers from the port city airport to the ship on day of sailing and from the ship to the port city airport on the day of disembarkation are available for purchase from Seabourn. Transfers are available to Fly Cruise guests and to guests who have independent flight plans. Reservations and payment are required at least 14 days prior to your sailing date. Guests with independent flight arrangements must advise Seabourn of this information at least 14 days prior to sailing. You may take advantage of our Online Check-in to submit your information or call:
    • United States: 800-426-0327
      • Monday-Friday: 5:00am to 7:00pm PT
      • Saturday and Sunday: 6:00am to 5:00pm PT
    • United Kingdom: 0843 373 2000
      • Monday-Friday: 9:00am to 6:00pm UK
      • Saturday: 9:00am to 5:00pm UK
      • The office is closed on Sunday
    • Australia: 13 24 02
      • Monday-Friday: 8:30am to 7:00pm AET
      • Saturday: 9:00am to 5:00pm AET
      • The office is closed on Sunday
    • European Union: Within Netherlands: 0800 1872 1872, Outside NL: 00800 1873 1873
      • Monday-Friday: 9:00am to 6:00pm CET
      • Saturday: 9:00am to 4:00pm CET
      • The office is closed on Sunday
    • Where do I meet my airport transfers?
    • Seabourn’s Air/Sea guests, and those who purchased a transfer from the airport: After you land, claim your luggage, and (when applicable) clear Customs, agents from our local ground operator will direct you to your transportation. Seabourn pre-cruise land extension guests will find transfer details in their itinerary.
  • Guests traveling independently are responsible for their own transfer to the ship. Please arrive at the ship no earlier than the embarkation time on your cruise ticket but no later than one hour prior to scheduled departure.
  • Pre and post cruise hotels, journeys and sightseeing
  • Hotel-Only Stays
    We can suggest luxury hotels in the cities where you both embark for your voyage and disembark after your cruise. Relax and explore from renowned establishments compatible with your Seabourn cruising lifestyle. We’ll make it easy, by including private airport, hotel and ship transfers, and daily breakfast. Hotel-only stays are ideal for the savvy independent traveler who wants to explore the city on their own! Book as many hotel nights as you would like, then build upon that foundation with your own self-designed itinerary. The cities chosen for embark/disembark are often even more exciting than any of the port stops, so be sure to maximize your vacation plans to include hotels both pre- and -post cruise! Information and hotel suggestions will be included in your preliminary cruise documents, or feel free to call us. Note: Seabourn is unable to arrange hotel stays at properties that we do not have established relationships with, but we’ll happily arrange for any of your transportation needs (see Pre- and Post-Cruise Transfers FAQ).
  • Multi-Day Journeys
    For guests wishing to extend their time in the chosen embark/disembark city we recommend booking multi-day Journeys, specially designed for intimate, small groups. Journeys are escorted by professional guides who will illuminate cultural and historic aspects throughout your stay. Journeys offer a variety of inclusions such as sightseeing, some meals, museum tours and more. Journeys are ideal for guests who want to leave the day-to-day planning with a local tour operator. The operators with whom Seabourn partners are experts in their field, and they carefully craft multi-day itineraries to fit the discerning tastes of Seabourn guests. Educational, fascinating and fun, Seabourn Journeys are truly a once-in-a-lifetime experience and are an ideal way to ensure that you make the most of your cruise vacation. After all, you don’t know when you’ll be returning, so make the most of your pre- and post-cruise experience!
  • 4- or 8-Hour Sightseeing
  • Another option that many guests choose is to combine a hotel-only stay with the conveniences of a 4- or 8-hour Car & Driver sightseeing option. Seabourn is able to offer sedans for 1 or 2 persons, or vans for 3 or more persons. The per-vehicle price includes use of your chosen vehicle, Driver and separate English-speaking Guide. If you have a specific itinerary in mind, the Driver/Guide will work with you to ensure that your sightseeing expectations are met. Or, if you’re like most people, you may want to let the Driver/Guide do the work and let them craft a custom itinerary for you. Either way you can’t go wrong! These Car & Driver sightseeing options are an ideal way to explore the city with a minimal time commitment. You’ll see the absolute best the city has to offer.
  • If you are arriving or departing on the day of embark/disembark, Car & Driver sightseeing options also offer a perfect solution for transportation between the airport and ship, airport and hotel or hotel and ship. Likewise, Car & Driver options can be an ideal way to spend time while waiting for hotel check-in or to avoid waiting at the airport for your return flight home. Some people have even used their Car & Driver to take them to an elegant local restaurant, a perfect way to relax and reminisce after an unforgettable Seabourn cruise. Regardless of how you choose to make use of your Car & Driver, you can rest assured you will receive safe and reliable transportation, informative narration and unmatched professionalism. Available in either half-day (4-hour) or full-day (8-hour) increments. And, if you find that you need additional time, you can pay your Driver/Guide directly on an hourly basis to increase your allotted sightseeing time. Note: Car & Driver options do not include entrance fees, Driver/Guide gratuities, meals or other inclusions.
  • Custom Arrangements
  • Do you have your own once-in-a-lifetime custom tour in mind? We’d love to hear about it! E-mail the Hotel & Tour Management Department of Seabourn at LandPrograms@Seabourn.com and tell us where you’d like to go. Custom sightseeing and multi-day Journeys can be arranged in conjunction with any embark/disembark port. Custom arrangements may include, but are not limited to: sightseeing options in a language other than English, museum visits and pre-arranged meals. You may also customize one of our existing Seabourn Journeys based on your specific needs, such as added or alternate tours, additional nights, first class airfare and more. We are happy to work with you on any custom request. Note: Kindly allow at least 3 weeks prior to the start of your cruise to send us your detailed itinerary request. We will be in touch as quickly as possible to discuss your travel requests.
  • Is internet access available?
  • Seabourn ships offer guests access to the internet by means of transmission between satellites orbiting approximately 20,000 miles above the earth and our mobile shipboard system. While this technology enables mid-ocean access in virtually every part of the world, satellite service is frequently noticeably slower and slightly less reliable than land-based methods of access due to the motion of the ship and limitations of bandwidth. There are two main reasons for this:
  • The available bandwidth from satellite transmission is much lower than is available from most shoreside systems served by stationary cables with much greater bandwidth capacity.
  • In addition, a shipboard system is typically serving a greater number of users simultaneously than most shoreside networks. Many shoreside users use wireless cell phone systems for internet access, further reducing demand on hardwired systems. Each user’s data transmission occupies a portion of the available bandwidth. More users means slower service.
  • For these reasons, we ask that guests not use internet service for high volume uses such as gaming, file sharing or streaming video content. The internet service on board is generally quite adequate for all guests’ usage when web browsing and sending or retrieving email.
  • Guests can access the internet either at terminals located in Seabourn Square, or wirelessly using their own wireless-enabled devices in most locations on board, including in guest suites, lounges and most areas on open decks.
  • Internet access on board is subject to a nominal service charge based on usage. This nominal charge serves to limit usage to some extent and thus improve the performance for all our guests. Guests simply register at the Seabourn Square terminals to set up an account, which is charged to the guest’s shipboard account. The basic charge is 40 cents ($.40 USD) per minute. Several different advance purchase plans are available on board at lower rates, to accommodate individual needs. Time purchased as a plan may be used at any time during the cruise, either at the terminals or wirelessly.
  • What Laundry services are available?
    • Full laundry, dry cleaning (on selected ships wet-cleaning) and pressing services are available. Suite attendants take care of pick-up and delivery. Same-day service is available at extra charge if requested by 9:00 a.m. A complimentary launderette with washers, dryers, laundry soap and ironing facilities are available onboard all Seabourn ships.
  • What are my dining options?
  • On board Odyssey, Sojourn and Quest, Seabourn offers you a choice of up to five dining venues. Enjoy breakfast, lunch or dinner in one of our handsome indoor restaurants, dine on deck in one of our al fresco eateries or, at your request, have dinner from The Restaurant served course-by-course in your suite, complete with white linens, fine china and silver service.
  • We know that our guests appreciate choices for dining during their voyages. From traditional fine dining in our open-seating Restaurant and themed bistro-style dining in The Colonnade, to the more casual alfresco atmosphere at the Patio Grill, our award-winning open-seating dining experiences are all enhanced by a gracious welcome and skilled, sincere service. While you relax as our honored guest – your preferences are discreetly noted, and then thoughtfully indulged nightly. Because we consider fine dining an integral part of our onboard hospitality, there is never a charge for any dining alternative on board.
  • Each ship has a unique alternative dining venue with limited seating capacity requiring reservations. Aboard Seabourn Odyssey and Seabourn Sojourn, the eclectic, imaginative and delicious tasting menus offered nightly at Restaurant 2 are available by reservation on board.
  • The addition of The Grill by Thomas Keller on Seabourn Quest further enhances that ship’s culinary choices with an elegant, upscale venue reminiscent of a classic chophouse. Its menu features updated versions of steakhouse fare by Michelin-starred Chef Thomas Keller, complemented by a wine list personally curated by the chef. For Booked Guests: Dining reservations for The Grill by Thomas Keller can be requested online prior to sailing, subject to availability. Online reservations close 15 days prior to sailing. Due to high demand, online reservations are recommended, however, reservations can also be made on board. One reservation permitted per voyage.
  • (The Grill by Thomas Keller will eventually be opened on all Seabourn ships. Check with your travel advisor or Seabourn for opening dates on the various ships.)
  • Do I need to make dining reservations?
    • Most restaurants aboard Seabourn ships feature a relaxed, open seating arrangement for breakfast, lunch and dinner. At lunch and dinner, enjoy complimentary wines from California, France, Chile or Italy selected to enhance the menus of the day. The wine steward will also provide a list of rare and premium vintages available at additional charge.
    • Reservations are not required for dining in The Restaurant, The Colonnade* or Patio Grill. However, for your convenience, we suggest reservations for parties of six or more persons.
    • Reservations for dinner at The Grill by Thomas Keller can be requested online prior to sailing, subject to availability. Online reservations close 15 days prior to sailing. Due to high demand, online reservations are recommended, however, reservations can also be made on board. One reservation permitted per voyage.
    • Complimentary room service is available 24 hours a day. Course-by-course dining from The Restaurant menu is also available in your suite during extended dinner hours.
    • *Chef Thomas Keller influenced menu served family-style in The Colonnade are available for reservations once onboard.
  • What fitness options are on board?
    • The gym on each Seabourn ship is well-equipped for maintaining a complete fitness regime. Equipment available includes:
      • Variable resistance machines including: Abdominal Crunch, Lat Pull-down, Hip Adductor, Pectoral Fly, Seated Leg Curl, Leg Extension, Chest Press, Biceps Curl, Triceps Extension, Leg Press, Back Extension
      • Adjustable Benches and Rubber Encased Dumbbells: 5-50lbs
      • Recumbent Cardio Cycles
      • Upright Cardio Cycles
      • Programmable Treadmills
      • Free classes in stretch yoga, mat Pilates and cardio Ki-Bo are offered
      • Professional trainers and nutritional specialists are available
    • Seabourn Odyssey, Seabourn Sojourn, and Seabourn Quest also include a Motion Studio with Kinesis wall for personal and group training as well as fitness classes. Kinesis provides an enjoyable and challenging workout for your mind and body, using three dimensional movements that improve balance, flexibility and strength.
  • What medical services are available at sea?
    • Your ship’s small but modern basic medical facility is staffed by a doctor and a nurse. This facility is equipped to provide medical care for illness or accidents that may arise during the cruise, but is not intended to provide ongoing medical treatment. Since we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health-related items.
  • Will Religious Services be offered?
    • Nondenominational Christian services are conducted on Sundays while the ship is at sea. During cruises that coincide with a certain religious holiday, ecumenical clergy will be aboard to conduct services.
  • What is the visitor policy?
    • Seabourn Cruise Line, upon evaluation of customer and security concerns, has implemented a “no visitor” policy and regrets any inconvenience this may cause. However, friends may easily arrange to send an on board gift directly to your stateroom. Or you may throw a party of your own for fellow guests.
  • What voltage is used onboard?
    • The voltage in each suite matches both the U.S. standard (110 volts AC, flat prongs) and the European standard (220 volts AC, round prongs).
  • Is smoking allowed?
    • For the comfort of all guests, most public areas on board, as well as guest suites are smoke-free.
    • Cigarette smoking is permitted in the following areas:
    • ON ALL SEABOURN SHIPS:
    • Smoking of electronic cigarettes is permitted in guest suites. Smoking of water-pipes, glass-pipes or other smoking devices is not permitted on board. Smoking is not permitted on open decks during fuel bunkering operations in port.
    • Inside smoking of cigarettes is not permitted.
    • Outside smoking of cigarettes is permitted in designated areas of Seabourn Odyssey, Seabourn Sojourn, Seabourn Quest, Seabourn Encore and Seabourn Ovation:
      • On the starboard half of the Sky Bar on Deck 9 including the bar stools on Seabourn Odyssey, Seabourn Sojourn and Seabourn Quest. On the starboard half of the Sky Bar on Deck 10 including the bar stools on Seabourn Encore and Seabourn Ovation .
      • On the starboard half of the open terrace aft of The Club on Deck 5.
      • Smoking of cigarettes, pipes and cigars is permitted on the starboard half of the open terrace aft of Seabourn Square on Deck 7. This is the only area on board where pipe and cigar smoking is permitted.
    • Guests are asked to refrain from smoking anywhere inside the ship, including in guest suites, on verandas and balconies. If you have any doubts about any area, please consult your onboard staff.
    • Smoking of electronic cigarettes is permitted in guest suites, as well as other designated smoking areas.
    • Any guest who smokes inside staterooms or on adjoining verandas in violation of our policy will be charged a US$250 cleaning fee per day of violation
  • What is the retreat?
    • Located on Deck 12 of Seabourn Encore; The Retreat is a sanctuary, outfitted with custom details and modern elements to create the ultimate serene space. A tranquil setting housed in a distinctive flower-shaped canopy that shields guests from sun and wind, The Retreat is ringed with 15 private cabanas designed as individual luxury living rooms that each feature a large HD flat screen television and a refrigerator stocked with a personalized selection of beverages. An additional spa Treatment cabana is also available for guests to enjoy personalized spa services.
  1. The Retreat is located around a central whirlpool with step-up access to water maintained at an inviting temperature. Up to 30 guests can stretch out on comfortable sun loungers; pull up a bar stool or take a table seat for champagne and cocktails custom created by Seabourn mixologists; or enjoy a selection of bites from a specially designed menu. A selection of amenities include fresh fruit baskets, premium sun lotions, Evian mist spray, plush towels and bathrobes, while a dedicated Retreat Concierge are available to satisfy guest requests.
  2. Where is The Retreat located?
    The Retreat is located on deck 12 at the forward section of Seabourn Encore.
  3. What are The Retreat’s hours of operation?
    The Retreat is open daily from 9 AM until 6 PM
  4. How can I rent a cabana at The Retreat?
    Reservations can be made online prior to sailing or via Guest Services onboard, located at Seabourn Square on deck 7. We recommend reserving a cabana no later than 24 hours in advance.
  5. What is the rental fee for a cabana?
    The cabanas are available for rent for $149 per port day and $249 per day at sea.

    • What is included in the rental fee?
      The rental fee includes the exclusive use of a cabana at The Retreat.
    • Retreat concierge
    • Specially designed Retreat food & beverage menu
    • Premium Champagne
    • Complimentary wine selection available
    • Full service bar with mixology exclusive cocktails, smoothies and fruit juices
    • Minibar stocked with Voss water, premium juices and soft drinks (no alcohol)
    • Caviar service
    • US$50 spa credit per cabana
    • High end glossy magazines
    • Bathrobes, flip flops and towels
    • High end sun lotion, after sun, cooling gel and lip balm
    • Seabourn’s signature Molton Brown hair and body products
    • Evian mist spray
    • Cold towels
    • Tropical cut fruit baskets
    • Face towels
  • Can guests book cabanas for their entire cruise?
    Yes, dependent on availability.
  • Is it possible to book more than one cabana the same day?
    Yes, dependent on availability.
  • What’s the minimum age allowed at The Retreat?
    The minimum age is 18 years old.
  • How many guests are allowed the exclusive use of a cabana?
    Each cabana can hold two guests comfortably. Three guests are allowed to use the same cabana if they all stay in the same suite. Single guests are allowed to invite a second person to join them at no extra cost.
  • Is wifi available at The Retreat?
    Yes, high-speed wifi is available in the area. For pricing, please contact Guest Services onboard.
  • How much do I pay for renting one of the iPads available at The Retreat?
    The iPads available at The Retreat are free of charge. One iPad per cabana. The iPads have the Pressreader ® app installed on them, which will update daily. All iPads should stay at The Retreat. Guests are required to sign a waiver to receive an iPad.
  • How can I book a spa treatment at The Retreat?
    Spa treatments at The Retreat can be booked via Guest Services onboard, located at Seabourn Square on deck 7. If you are already at The Retreat, please contact The Retreat Concierge to book a treatment. We recommend to book spa treatments as early as possible as space is limited.
  • Can I apply the $50 spa credit towards any spa treatment I pre-booked?
    The spa credit can be used towards any spa treatments and spa products available onboard, including treatments in the spa cabana in The Retreat.
  • What is the cancellation policy and how do I cancel my cabana reservation?
    All reservations can be changed and/or cancelled up to 24 hours in advance. Changes/cancellations within 24 hours of the reservation are subject to a 100% change/cancellation fee. To change/cancel your reservation, please contact Seabourn or Guest Services onboard.
  • Are gratuities included?
    • Tipping is neither required nor expected.
  • Do shore excursions include gratuities?
    • Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Seabourn’s on board “no tipping” practice. Tipping of guides, drivers and other independent ground staff is at the individual guest’s discretion, anticipated and appreciated.
  • What vaccinations will I need?
    • This information is provided as general guidance. Governmental and medical vaccination requirements vary considerably for different areas of the world, and are subject to change at any time. Guests are responsible for verifying the actual requirements and recommendations at the time of sailing. Seabourn assumes no liability for the guest’s failure to do so.
    • We recommend seasonal influenza vaccinations for all guests. On sailings that require other vaccinations, such as Yellow Fever or Malaria, it is important to obtain your vaccinations in time for them to take effect (6-8 weeks) prior to sailing. Furthermore, you are strongly urged to seek advice from your primary care physician, the Department of Public Health, the World Health Organization(WHO) or the Centers for Disease Control(CDC) to identify any specific vaccination or health precautions required for each port of call on your itinerary.
    • An international certificate, approved by the World Health Organization, is the best medium for verification that inoculations and vaccinations have been satisfactorily performed, and is accepted by health officials at all ports of call. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities.
  • What if I have a medical emergency while on board?
    • Onboard medical facilities are equipped to provide care for unexpected illness and accidents. These basic facilities are not intended or designed for ongoing treatment of pre-existing conditions. If you anticipate a need for medical services, your special requirement must be cleared in writing with Seabourn before your booking can be finalized.
  • Minors as guests / pregnancy policy
    • Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under age 21. We will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences. Seabourn cannot accept a booking or carry any guest who will be 24 completed weeks or more pregnant on the last day of the intended cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk.
  • What about special diets?
  • Guests with special dietary needs are asked to notify Seabourn at the time of booking or at the latest, six weeks before sailing. We also encourage you to take advantage of My Seabourn, where you may personalize your Seabourn cruise experience, select your dining preferences, and manage your reservations and Seabourn Club information.
  • Every effort will be made to comply with special dietary requests.
  • Special requirements information form
  • This form is for guests whose requirements may include the following:
    • Mobility needs
    • Severe allergies, including food-related allergies
    • Guests with Diabetes
    • Guests with respiratory needs
    • Guests requiring the use of a service animal
  • Mosquito borne illnesses
    • Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Guests should always travel with appropriate clothing and mosquito repellent with DEET or picaridin to reduce the risk of mosquito bites. In addition, please check with your primary care provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Bring along a record of all your vaccinations and check with your health care provider four to six weeks before departure, as vaccination requirements and recommendations may change.
  • Seabourn: committed to serving everyone
    • Seabourn is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is for this reason that Seabourn is honored to be a part of Carnival Corp., which received the Society For Accessible Travel & Hospitality’s (SATH) “Access to Freedom” award. This award is the highest honor in the travel industry that SATH presents to recognize individuals or organizations that have made the greatest strides in advancing opportunities for persons with disabilities, and for promoting the awareness of, and access for, travelers with disabilities.
    • Seabourn does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest’s arrival.
    • Guests who are unable to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship’s Medical Center. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.
  • Who do I contact for more information regarding accessible cruising?
    • For additional information on the ship’s facilities or ability to accommodate guests’ needs that may not be covered in this section, please feel free to contact the Access & Compliance Department at:
Phone: 866-530-2193 (or locally at 206-626-9183)
TTY: 800-254-8669
Email: access@seabourn.com

For post sailing questions or concerns please contact our Guest Relations Department at:

Phone: 800-628-2298 (or locally at 206-626-9181 )
Email: guestrelations@seabourn.com
  • For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website at https://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions
  • Do you have wheelchair accessible suites?
  • Yes, our vessels have specially designed suites for guests who need mobility assistance. If you have not booked one of these accessible suites but instead will be using a standard suite, you need to know about some limitations that adversely impact maneuverability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard suites are often difficult to negotiate for guests who have limited mobility. Additionally, standard suite doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the suite. Note: For safety reasons, these mobility devices must be stored and charged in the guests’ suites.
  • If you have booked a non-accessible suite, you should know that:
    Most suite entry doors measure 23 inches wide.
  • QUEST, SOJOURN, and ODYSSEY
    The Quest, Sojourn, and Odyssey offer Wheelchair Accessible Suites with features such as wider entry doors, roll-in showers with grab bars, benches/seats, and hand-held shower nozzles, as well as lowered closet and towel rods.
  • If you have booked a Wheelchair Accessible Suite, you should know that:
  • Wheelchair accessible suite entry doors measure a minimum of 32 inches wide.
  • Accessible suite locations are noted on the Deck Plans for each ship and can be found by selecting the individual ships within the “Onboard Life” section of this website.
  • Can I use my personal mobility equipment on board?
  • For the safety of all our guests and crew and to enhance accessibility, Seabourn strongly recommencareds that all personal electric mobility equipment meets the following criteria:
Width: 23″ maximum in order to be accommodated in a standard suite, unless collapsible to a width of 23″ or less
Weight: 100 lbs. maximum without battery
Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only
  • We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact our Access & Compliance Department so that we can discuss your requirements.
  • For the safety of all guests and crew:
  • Scooters and other mobility equipment need to be securely stored and charged in the guest’s suite; not in hallways or elevator lobbies.
  • Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.
  • Seabourn is not able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. (Please see the **“What Are My Ship Transfer Options”** section for important information on embarkation and disembarkation procedures.) Seabourn wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.
  • Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.
Special Needs At Sea
Phone: 800-513-4515 (or locally at 954-585-0575)
Fax: 800-513-4516
Email: info@specialneedsatsea.com
Website: SpecialNeedsAtSea.com
Scootaround
Phone: 888-441-7575 (or locally at 204-982-0657)
Email: info@scootaround.com
Website: Scootaround.com
  • Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.
  • What are my ship transfer options?
    • All ships:
      For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs which are more than 100 lbs. without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore.
    • As to tenders, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to provide assistance between the ship and tender to guests with limited mobility. Additionally, some port facilities may not provide accessible transitions between the tender and shoreside landing.
    • Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship’s location, weight of the guest or their mobility device, etc.
  • Is wheelchair assistance and transportation available shoreside?
    • Airports and/or Train Stations
      Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Seabourn is not able to arrange for wheelchair assistance at airports or train stations.
    • Land Tours and/or Shore Excursions
      Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Seabourn to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Please note, lift equipped transportation within the United States may be arranged without additional costs. For information on alternative transportation arrangements and associated costs please contact our Access & Compliance Department.Please advise Seabourn as far in advance as possible of any special needs for transfers. This will help to ensure availability of the appropriate vehicle(s) and for Seabourn to provide an estimate of additional associated costs.
    • Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Seabourn. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Seabourn at the time of booking or as far in advance of your sailing as possible. Please be assured this is for your safety.
    • Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-800-984-3225 (or locally at 206-626-9187) or visiting the Shore Excursions Office on board.
  • Are service animals permitted on board?
    • Seabourn only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Access & Compliance Department.
    • Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture’s website, local customs offices in the specific ports, and from your service animal’s veterinarian. All documentation and immunization requirements are established by government authorities and not by Seabourn. Should you need assistance in locating this information, please contact our Access & Compliance Department.
    • To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Access & Compliance Department prior to your departure. We also recommend that you carry the immunization records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your suite at any time.
    • The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under ‘biosecurity control’. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact our Access & Compliance Department via email at Access@Seabourn.com.
  • What options are available for guests who are blind or have low vision?
    • To help maximize the cruise experience for our guests who are blind or have low vision, Seabourn has made the following items available:
      • Downloadable daily activities, news, and menus for guests with laptops with screen reader programs.
      • With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual dining options.
      • A familiarization tour of the vessel upon arrival.
    • What options are available for guests who are deaf or hard of hearing?
      • The Seabourn ship you will be sailing on is equipped with a visual alarm system. This system consists of visual indicators in public guest spaces which will light up whenever emergency announcements are made or when the general emergency alarm is sounded.  During such times, please proceed to your suite and await further instructions.
      • To help maximize the cruise experience for our guests who are deaf or hard of hearing, Seabourn has made the following items available:
        • With advance notice, suite kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
        • Suite televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
        • Telephones with amplified sound for suites.
        • Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
        • Written safety information and a copy of the lifeboat drill safety speech.
      • What about cruising for children with special needs?
      • At Seabourn we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child’s specific needs are so we may properly evaluate and determine the best and safest way to meet the child’s needs. We encourage families to contact our Access & Compliance Department prior to their cruise, to evaluate and determine what the child’s specific needs will be and how best to accommodate those needs.
  • Minors As Guests / Pregnancy Policy
  • Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under age 21. We will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences. Seabourn cannot accept a booking or carry any guest who will be 24 completed weeks or more pregnant on the last day of the intended cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk.
  • What if I have food allergies?
  • Guests with a variety of severe food allergies sail with Seabourn regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in open galleys on board the ships, thus there is always the possibility of some cross-contamination. As such, Seabourn cannot guarantee that a guest will not come in contact with those items. Although our Access & Compliance Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Maitre d’ upon boarding to review the details of these special dietary needs.
  • Can I receive oxygen deliveries on board?
  • Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies.
  • Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.
  • You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Thus, you must be able to handle your supplies if you bring your own. Please contact the Access & Compliance Department prior to sailing if you will require oxygen while on your cruise.
  • Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline they are traveling on.
  • Due to web accessibility standards, users may experience slight variations according to the browser used. We recommend that visitors to Seabourn websites who require screen reader software use specific combinations of screen reader and browser. For Microsoft Windows, NVDA and the Google Chrome browser are recommended. For OSx, MacOS and iOS systems, VoiceOver and the Safari browser (with Safari’s support for keyboard shortcuts enabled) are recommended.
  • Safety
    • At Seabourn, the safety and security of our guests has always been our highest priority. Every decision we make starts with that basic rule.
    • SAFETY 
      We have a safety culture throughout our organization, both on our ships and within our Seattle, Washington headquarters. It begins with the design and equipping of our ships. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. All of this occurs under a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations.
    • SAFETY – REGULATORY FRAMEWORK
      Cruise ship safety is governed by numerous international, federal, state, provincial and local laws and regulations. At the international level, regulation of our industry begins with the International Maritime Organization (IMO), a United Nations agency focused on the safety and security of shipping that is comprised of almost all of the countries in the world that have ships operating under their flags. The IMO, through its many assemblies, committees, boards and administrative offices, sets international standards that all passenger and cargo ships must comply with.
    • One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships.
    • In addition to IMO requirements, every ship operates under the maritime laws of a specific country, referred to as the ship’s flag state. Seabourn ships all fly the flag of the Bahamas and meet the standards established by that country for its vessels. Dating back to its time as part of the United Kingdom, the Bahamas has developed one of the most extensive and respected maritime regulatory programs in the world and, as a result, has thousands of cargo and passenger ships operating under its flag. To ensure that both the IMO and flag state rules are complied with, every ship is also required to be registered with one of the internationally-recognized Classification Societies; in the case of Seabourn, it is Det Norske Veritas (DNV) and RINA. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested.
    • There are further inspections conducted by many of the countries that our ships visit. For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Additional safety, security and health inspections are carried out by other U.S. agencies including Customs and Border Protection, the Centers for Disease Control and Prevention, and the Department of Agriculture.
    • Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports.
    • SAFETY – HIRING THE RIGHT PEOPLE
      Every nautical and engineering officer on our ship has a government license either issued or approved by our flag state that confirms they have met the requirements for their position on the size of ships that we operate. These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers. To obtain a license, they must have graduated from an accredited maritime college.
    • We try, to the maximum extent possible, to grow people within our company. We operate a comprehensive nautical and engineering cadet program whereby young women and men who are enrolled in maritime colleges are able to spend over a year on our ships supplementing their classroom education with onboard training. People who successfully complete their cadetship are offered positions as junior officers and, so long as they continue to demonstrate their proficiency and upgrade their licenses, are promoted through the ranks.
    • All of our crew are appraised by a senior officer at the end of each sailing assignment. These appraisals form the basis for promotion decisions.
    • Shoreside, many of our people either have spent years first working on our ships or have other maritime experience. Several members of our management teams have joined us after first serving more than 20 years with the U.S. Coast Guard.
    • SAFETY – COMPANY AUDITS AND INSPECTIONS
      Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators.
    • To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. The Designated Person, together with his/her staff, conducts multi-day, annual inspections of every ship. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified.
    • In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships. These audits include both total ship and focused audits. The results of those audits are reported both to our Chief Executive Officer as well as to a Committee of our parent company’s Board of Directors that was specifically created to ensure that audit findings are timely and effectively addressed by management.
    • It is also part of our operating practices that our senior management visits and sails on our ships as much as possible. Our senior management team operates under a “trust but verify” philosophy which means going on the ships and ensuring that our practices meet the requisite standards.
    • We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures.
    • Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. We have monthly safety and environmental self-audits that are performed on all of our ships. Furthermore, every senior officer inspects their area of responsibility on a regular basis. Our people understand to never assume that everything is being done as it should be. They are required to check and re-check.
    • SAFETY – SHIP DESIGN
      All of our ships comply with and in many cases exceed the applicable SOLAS safety standards. Each Seabourn ship is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. Our ships are subdivided into multiple watertight compartments separated by watertight doors that can all be closed from the ship’s bridge as well as at the door itself. The ships can sustain flooding in up to two adjacent compartments and still remain afloat.
    • To maximize fire safety, our ships have sprinkler systems throughout passenger and crew areas together with enhanced fire suppression systems in machinery spaces. In addition, every ship is divided into fire zones that are separated by fire screen doors that can be operated from the ship’s bridge and fire-rated bulkheads in order to minimize the risk of fire spreading beyond one fire zone.
    • Each ship has several fire teams that drill together so they are prepared to respond to a fire. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year.
    • Every ship has a stand-by emergency diesel generator located on one of the top decks that is automatically connected in the event of a main engine room failure. The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss.
    • Every ship is equipped with damage control equipment that enables the ship to effectively respond to a hull breach should that occur.
    • Seabourn ships contain the latest safety technology and safety systems including but not limited to:
      • Structural stability software programs which ensure the weight of fuel, wastewater and other onboard supplies are properly distributed to maintain structural integrity.
      • State-of-the-art navigational systems: \n
        • Global Positioning Systems (GPS) to precisely locate our position on the sea.
        • Radar to precisely locate other vessels along our path.
        • Automatic Identification Systems (AIS) that enable our ships to be located and identified should there be a communications failure.
        • Echo sounders for measuring the depth of water.
      • Fire safety systems include: \n
        • Automated fire detection systems.
        • Sprinkler systems throughout the ships.
        • Hi-Fog or Flexi-Fog systems in the Engine Room and Incinerators.
        • Fuel System Shut-Off Valves in the Engine Control Room.
        • Audible smoke alarms in all staterooms and public areas.
        • Kitchen exhaust fire-suppression systems.
      • SAFETY – PASSENGER EMERGENCY DRILLS
        Passenger Emergency Drills take place in the port of embarkation before the ship leaves the dock so that guests know where to go and what to do if an alarm is sounded. During this drill, passengers will be provided clear instructions to be followed in the event of an emergency, including how to find their muster station, the essential actions they must take in an emergency, and the method of donning lifejackets. These drills are mandatory for all passengers and non-compliance may result in disembarkation. A passenger safety video is available for viewing on the guest channel.
      • SAFETY – TRAINING AND DRILLS
        With changes in technology and governmental requirements and recognizing that we always need to be ahead of the learning curve when it comes to ship operations, our people attend training courses both ashore and onboard that either we arrange or that are put together by others. We also have a comprehensive Computer Based Training (CBT) program offering hundreds of courses that can be taken whenever time permits.
      • Our mandatory training includes week-long sessions in an actual simulator. We and our sister companies have developed the Center for Simulator Maritime Training (CSMART) at Almere in the Netherlands, where we have state-of-the-art bridge and engine room simulators. At CSMART, our people are placed in a room that is outfitted with the same equipment as they would find on our ships. With the benefit of large video screens, computer technology and databases that contain maps of ports and other areas of operation, our people are run through simulations of actual conditions and circumstances they could expect to encounter. In this way, they can practice responses to simulated emergencies.
      • To ensure that training is effective, our people are regularly drilled so that should an actual emergency ever occur, they are ready to respond. These drills include, among others, fire drills, abandon ship drills, lifeboat lowering drills, medical emergencies, and bomb threats.
      • We hold drills in our Seattle office to ensure that we are prepared to respond should one of our ships require help. Several times a year, we activate our Incident Command Center in Seattle and, for several hours, we deal with a simulated emergency, the nature of which is not disclosed in advance to the participants. During these simulations which are done in conjunction with one of our ships, we have dozens of people in our Incident Command Center going through the kind of stresses and decisions that they would encounter in case of a real marine casualty.
      • Our Seattle management team also holds periodic drills with regulatory authorities. For example, in conjunction with the U.S. Coast Guard, State of Alaska and City of Ketchikan, AK we recently conducted a Mass Rescue Exercise in which we simulated how we would deal with an “abandon ship” scenario in which thousands of people would be brought ashore.
    • Can I purchase shore excursions on this website?
      • Yes, most Seabourn shore excursions can be purchased in advance online once you have booked your cruise and know your itinerary. To purchase a shore excursion online, click the Find Shore Excursions above.
    • Can I purchase tours for both myself and my companion?
      • Yes, you can purchase tours online for all guests on the booking.
    • How do I know which tours are right for me?
      • Excursion descriptions are marked with various symbols to indicate the amount and difficulty of walking, as well as occasional special interest content. In addition, specific information about restrictions or suggested cautions is included in the tour descriptions. Once you are on board, the Tour Manager can help you assess the suitability of a specific tour in a personal consultation.
    • What if I need to cancel my excursion?
      • We understand plans change. However, last minute cancellations can result in costs to us or to our third party service providers. Cancellations of shore excursions, spa services or gift orders made more than three days prior to embarkation will be fully refunded; cancellations made onboard or within the three day window prior to embarkation may be subject a cancellation fee. Cancellation fees for certain shore excursions may be up to one hundred percent (100%) of the shore excursion price, depending on the shore excursion. For onboard cancellations of shore excursions, therefore, please speak with the Shore Excursion department onboard for the actual cancellation fee amount. Cancellations of spa services within twenty-four hours of the appointment are subject to a fifty percent (50%) cancellation fee. All cancellations made onboard will be refunded in the form of onboard credit, regardless of whether the purchase was made by a guest or a third party.
    • What if a tour is cancelled?
      • If Seabourn cancels a tour due to safety, security of other conditions beyond our control a full refund will credited to your onboard account.
    • Is it customary to extend gratuities to local tour guides?
      • Seabourn tour prices do not include gratuities for guides, drivers and other tour operator staff.
    • What is the Seabourn Difference?
      • Cruising on Seabourn is unlike any other form of travel. The experience is luxurious, yet relaxed – elegant, yet casual – sumptuous, yet understated. From the first moment you step aboard, you will begin to appreciate the appeal of sailing with Seabourn. The warm smiles and chilled champagne that welcome you. And virtually everything is included, from the luxury of our all-suite accommodations to the complimentary fine wines and spirits served on board. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities as well as to hidden gems where larger vessels cannot follow. Our ships attract interesting people who seek to share experiences beyond the expected in places beyond the ordinary. They create a social ambiance and sense of camaraderie on board where conversation flows freely and no one ever has to reach for the tab. And our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful and personal.
      • It’s not surprising that so many travelers choose Seabourn, and return, time and time again. This is The Seabourn ExperienceSM. This is the definition of traveling well.

Safety

  • At Seabourn, the safety and security of our guests has always been our highest priority. Every decision we make starts with that basic rule.
  • We have a safety culture throughout our organization, both on our ships and within our Seattle, Washington headquarters. It begins with the design and equipping of our ships. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. All of this occurs under a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations.
  • SAFETY – REGULATORY FRAMEWORK
    • Cruise ship safety is governed by numerous international, federal, state, provincial and local laws and regulations. At the international level, regulation of our industry begins with the International Maritime Organization (IMO), a United Nations agency focused on the safety and security of shipping that is comprised of almost all of the countries in the world that have ships operating under their flags. The IMO, through its many assemblies, committees, boards and administrative offices, sets international standards that all passenger and cargo ships must comply with.
    • One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships.
    • In addition to IMO requirements, every ship operates under the maritime laws of a specific country, referred to as the ship’s flag state. Seabourn ships all fly the flag of the Bahamas and meet the standards established by that country for its vessels. Dating back to its time as part of the United Kingdom, the Bahamas has developed one of the most extensive and respected maritime regulatory programs in the world and, as a result, has thousands of cargo and passenger ships operating under its flag. To ensure that both the IMO and flag state rules are complied with, every ship is also required to be registered with one of the internationally-recognized Classification Societies; in the case of Seabourn, it is Det Norske Veritas (DNV) and RINA. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested.
    • There are further inspections conducted by many of the countries that our ships visit. For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Additional safety, security and health inspections are carried out by other U.S. agencies including Customs and Border Protection, the Centers for Disease Control and Prevention, and the Department of Agriculture.
    • Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports.
  • SAFETY – HIRING THE RIGHT PEOPLE
    • Every nautical and engineering officer on our ship has a government license either issued or approved by our flag state that confirms they have met the requirements for their position on the size of ships that we operate. These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers. To obtain a license, they must have graduated from an accredited maritime college.
    • We try, to the maximum extent possible, to grow people within our company. We operate a comprehensive nautical and engineering cadet program whereby young women and men who are enrolled in maritime colleges are able to spend over a year on our ships supplementing their classroom education with onboard training. People who successfully complete their cadetship are offered positions as junior officers and, so long as they continue to demonstrate their proficiency and upgrade their licenses, are promoted through the ranks.
    • All of our crew are appraised by a senior officer at the end of each sailing assignment. These appraisals form the basis for promotion decisions.
    • Shoreside, many of our people either have spent years first working on our ships or have other maritime experience. Several members of our management teams have joined us after first serving more than 20 years with the U.S. Coast Guard.
  • SAFETY – COMPANY AUDITS AND INSPECTIONS
    • Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators.
    • To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. The Designated Person, together with his/her staff, conducts multi-day, annual inspections of every ship. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified.
    • In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships. These audits include both total ship and focused audits. The results of those audits are reported both to our Chief Executive Officer as well as to a Committee of our parent company’s Board of Directors that was specifically created to ensure that audit findings are timely and effectively addressed by management.
    • It is also part of our operating practices that our senior management visits and sails on our ships as much as possible. Our senior management team operates under a “trust but verify” philosophy which means going on the ships and ensuring that our practices meet the requisite standards.
    • We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures.
    • Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. We have monthly safety and environmental self-audits that are performed on all of our ships. Furthermore, every senior officer inspects their area of responsibility on a regular basis. Our people understand to never assume that everything is being done as it should be. They are required to check and re-check.
  • SAFETY – SHIP DESIGN
    • All of our ships comply with and in many cases exceed the applicable SOLAS safety standards. Each Seabourn ship is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. Our ships are subdivided into multiple watertight compartments separated by watertight doors that can all be closed from the ship’s bridge as well as at the door itself. The ships can sustain flooding in up to two adjacent compartments and still remain afloat.
    • To maximize fire safety, our ships have sprinkler systems throughout passenger and crew areas together with enhanced fire suppression systems in machinery spaces. In addition, every ship is divided into fire zones that are separated by fire screen doors that can be operated from the ship’s bridge and fire-rated bulkheads in order to minimize the risk of fire spreading beyond one fire zone.
    • Each ship has several fire teams that drill together so they are prepared to respond to a fire. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year.
    • Every ship has a stand-by emergency diesel generator located on one of the top decks that is automatically connected in the event of a main engine room failure. The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss.
    • Every ship is equipped with damage control equipment that enables the ship to effectively respond to a hull breach should that occur.
  • Seabourn ships contain the latest safety technology and safety systems including but not limited to:
    • Structural stability software programs which ensure the weight of fuel, wastewater and other onboard supplies are properly distributed to maintain structural integrity.
    • State-of-the-art navigational systems: \n
      • Global Positioning Systems (GPS) to precisely locate our position on the sea.
      • Radar to precisely locate other vessels along our path.
      • Automatic Identification Systems (AIS) that enable our ships to be located and identified should there be a communications failure.
      • Echo sounders for measuring the depth of water.
    • Fire safety systems include: \n
      • Automated fire detection systems.
      • Sprinkler systems throughout the ships.
      • Hi-Fog or Flexi-Fog systems in the Engine Room and Incinerators.
      • Fuel System Shut-Off Valves in the Engine Control Room.
      • Audible smoke alarms in all staterooms and public areas.
      • Kitchen exhaust fire-suppression systems.
    • SAFETY – PASSENGER EMERGENCY DRILLS
      • Passenger Emergency Drills take place in the port of embarkation before the ship leaves the dock so that guests know where to go and what to do if an alarm is sounded. During this drill, passengers will be provided clear instructions to be followed in the event of an emergency, including how to find their muster station, the essential actions they must take in an emergency, and the method of donning lifejackets. These drills are mandatory for all passengers and non-compliance may result in disembarkation. A passenger safety video is available for viewing on the guest channel.
    • SAFETY – TRAINING AND DRILLS
      • With changes in technology and governmental requirements and recognizing that we always need to be ahead of the learning curve when it comes to ship operations, our people attend training courses both ashore and onboard that either we arrange or that are put together by others. We also have a comprehensive Computer Based Training (CBT) program offering hundreds of courses that can be taken whenever time permits.
      • Our mandatory training includes week-long sessions in an actual simulator. We and our sister companies have developed the Center for Simulator Maritime Training (CSMART) at Almere in the Netherlands, where we have state-of-the-art bridge and engine room simulators. At CSMART, our people are placed in a room that is outfitted with the same equipment as they would find on our ships. With the benefit of large video screens, computer technology and databases that contain maps of ports and other areas of operation, our people are run through simulations of actual conditions and circumstances they could expect to encounter. In this way, they can practice responses to simulated emergencies.
      • To ensure that training is effective, our people are regularly drilled so that should an actual emergency ever occur, they are ready to respond. These drills include, among others, fire drills, abandon ship drills, lifeboat lowering drills, medical emergencies, and bomb threats.
      • We hold drills in our Seattle office to ensure that we are prepared to respond should one of our ships require help. Several times a year, we activate our Incident Command Center in Seattle and, for several hours, we deal with a simulated emergency, the nature of which is not disclosed in advance to the participants. During these simulations which are done in conjunction with one of our ships, we have dozens of people in our Incident Command Center going through the kind of stresses and decisions that they would encounter in case of a real marine casualty.
      • Our Seattle management team also holds periodic drills with regulatory authorities. For example, in conjunction with the U.S. Coast Guard, State of Alaska and City of Ketchikan, AK we recently conducted a Mass Rescue Exercise in which we simulated how we would deal with an “abandon ship” scenario in which thousands of people would be brought ashore.
      • Security
      • Our security efforts focus both on protecting our guests and crew from external security threats as well as ensuring that your vacation is not disrupted by disorderly conduct of anyone on board our ships. This is accomplished through planning, proper equipment, trained staff and audits, both governmental and internal.
  • A cruise ship is comparable to a secure building with round-the-clock security. Since cruise ships operate in a strictly controlled environment, access can be tightly regulated. Every person on board, including guests and crewmembers, is placed on an official manifest and may leave or enter the ship only after passing through strict security measures such as, by way of example:
    • All crewmembers must have photo identification badges.
    • All guests are required to carry ship-issued identification cards which they must have scanned whenever they board or leave the ship.
    • Visitors are not permitted onboard unless they were previously placed on a visitor’s list that has been submitted to regulatory authorities.
    • All guests and their luggage are screened before being allowed on the ship.
  • Every ship has a confidential security plan that prepares crewmembers to respond to foreseeable security threats. These plans are prepared by ship’s staff in conjunction with our Director, Fleet Security. The security plan must be approved by regulatory authorities before it is put in place.
  • Our ships are equipped with detection equipment similar to what is used in airports so that we are able to properly monitor both persons and property brought onto the ships. We also maintain special equipment for identifying explosives that can be used in the case of a bomb threat. Closed circuit television cameras are located in various areas of the ship. Finally, those ships operating in certain parts of the world are equipped with appropriate equipment to enable the crew to respond to external threats.
  • Every ship has an experienced Security Officer on board who is supported by a trained security staff. These men and women patrol the ship and monitor gangways during port calls.
  • Our ships are subject to regular inspections by governmental law enforcement authorities throughout the world, including the U.S. Coast Guard. These inspections ensure that our ships fully comply with the International Ship and Port Facility Security Code, an international law that was enacted after the tragic events of September 11, 2001. Furthermore, we conduct regular security audits on our ships to ensure that systems are being operated in accordance with published procedures.
  • In the unlikely event that a crime does occur on one of our vessels, it is promptly reported to appropriate law enforcement authorities. This reporting is done in full compliance with U.S. law, including the Cruise Vessel Security and Safety Act of 2010. This law, applicable to international voyages that embark or disembark guests in the United States, requires cruise lines to report certain on board felonies, tampering with the vessel and missing U.S. nationals. Reports must be made to the Federal Bureau of Investigation (FBI) and U.S. Coast Guard.
Travel Leaders IATA CLIA ASTA