We're Here to Help

Call 1-866-843-4836 (Mon–Fri 8am–5:30pm MT, Sat–Sun 9am–4pm MT), email guestrelations@pavlustravel.com, or use the contact form on this page. Please have your booking confirmation number ready to help us locate your reservation quickly.

Our team handles everything after you book: final travel documents, air schedules, airport and pier transfers, pre/post-trip hotels, embarkation details, dining and shore excursion coordination, itinerary change notices, travel insurance questions, and any on-trip concerns. We work directly with cruise lines and tour companies on your behalf.

Monday through Friday, 8:00am to 5:30pm Mountain Time. Saturday and Sunday, 9:00am to 4:00pm Mountain Time. For after-hours urgent matters, email guestrelations@pavlustravel.com and we will respond the next business day.

Most cruise lines release final documents electronically 20–30 days before departure and send them directly to your email. If you have not received them, contact Guest Relations at 1-866-843-4836 with your booking confirmation number. We can verify what has been issued and resend if needed.

Contact our Guest Relations team right away. We will explain the change, review your options (including possible compensation or rebooking), and advocate with the cruise line on your behalf. Call 1-866-843-4836 or email guestrelations@pavlustravel.com.

No. Travel Planners handle new bookings, pricing, and availability. Guest Relations is a separate, dedicated department that supports clients who already have a booking. Once you are booked, your primary contact for logistics, documents, and departure details is the Guest Relations team at 1-866-843-4836.

Yes. Pavlus Travel offers a Lowest Price Guarantee on all cruise and tour bookings. If you find a lower published rate, we will match it. This applies to ocean cruises, river cruises, expedition cruises, and guided vacations with all of our travel partners.

Pavlus Travel books more than 30 cruise lines and tour companies including Viking Ocean, Regent Seven Seas, Seabourn, Silversea, Celebrity, Holland America, Princess, Oceania, AmaWaterways, Viking River, Tauck, and many more. See the full site map for a complete list.