Guest Relations – Pavlus Travel Customer Service

Pavlus Travel is known for having one of the top Guest Relations departments in the travel industry, consistently reflected in our Net Promoter Scores and client feedback. Our 21-member Guest Relations and Departure Services team exists to answer questions, resolve issues, and ensure every client departs fully prepared.

Clients regularly contact our team with questions about their cruise, river cruise, or escorted tour, including final documents, air schedules, hotels, transfers, embarkation details, dining, shore excursions, and schedule changes. From booking through departure, our Guest Relations team serves as your single point of contact, coordinating directly with travel suppliers and advocating on your behalf through our Guest Relations team.

Already have a booking? For questions regarding your tour, cruise, or river cruise vacation, please contact our Guest Relations team directly at 1-866-843-4836.