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Dyenna serves as the Supervisor of Guest Relations at Pavlus Travel & Cruise, bringing more than five years of travel industry experience and over 25 years of customer service and leadership expertise to her role. With a passion for hospitality and a commitment to exceptional guest care, she ensures every traveler receives personalized support and a seamless experience throughout their journey.

Her background includes concierge and front desk experience with The Ritz-Carlton and time as a fitness instructor at Miraval Arizona — roles where creating meaningful experiences and delivering attentive service were central to her work. These experiences shaped her belief that exceptional service is built through genuine connections, thoughtful communication, and attention to the details that matter most.

As Supervisor of Guest Relations, Dyenna oversees a team dedicated to supporting guests before, during, and after their travels, fostering a culture of service excellence where guests feel valued, informed, and cared for every step of the way.

Dyenna especially enjoys working with guests traveling on luxury and expedition cruises, European river cruises, escorted tours, and custom European journeys, with a particular appreciation for Europe, the Mediterranean, Australia & New Zealand, Asia, and the Arctic. She is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

For Dyenna, travel represents connection, perspective, and possibility. Amsterdam and Edinburgh are among her favorites, while Norway, Croatia, Italy, and Iceland remain high on her wish list. Outside of work, she enjoys yoga, strength training, and endurance sports — always embracing opportunities for growth and exploration.

Anastasia serves as a Guest Relations Specialist at Pavlus Travel & Cruise, dedicated to ensuring guests receive exceptional support before, during, and after their travels. With more than 25 years of customer service experience and a passion for helping others, Anastasia brings a thoughtful, detail-oriented approach to every interaction, treating each guest’s vacation as if it were her own.

Known for her responsiveness and commitment to personalized service, Anastasia takes pride in helping travelers navigate the details that contribute to a seamless experience. Whether assisting with pre- and post-cruise hotel arrangements, tour selections, or travel-related questions, she enjoys helping guests find options that best fit their individual needs and travel style.

Anastasia most enjoys servicing luxury ocean cruises, European river cruises, escorted tours, and rail journeys, with a particular appreciation for Europe and Japan. She has strengthened her expertise through certifications including Tauck Certified Advisor, Oceania Cruises Cruise Connoisseur Club member, and Viking Certified Agent, and enjoys working with partners such as Viking, Tauck, and Viator Tours.

For Anastasia, travel is about exploration, discovery, and lasting memories. She often travels solo or with a small group of friends, embracing new cultures and destinations. Avignon, France ranks among her favorites, while Zurich, Amsterdam, Halifax, and Okinawa remain on her wish list.

Outside of work, Anastasia enjoys food and wine experiences, river cruising, luxury resort stays, and wellness travel — and believes some of the best memories are made through authentic local experiences.

Some of Briana’s most meaningful travel memories are rooted in family. Traveling to Jalisco, Mexico — where her family is from — has allowed her to reconnect with her heritage, culture, and the people and places that helped shape her family’s story. Those experiences reinforced her belief that travel is about more than visiting a destination; it’s about creating connections, building understanding, and making memories that last a lifetime.

That perspective continues to influence Briana’s work as a Guest Relations Specialist at Pavlus Travel & Cruise. Whether assisting first-time travelers, seasoned cruisers, or Pavlus Travel’s VIP and Top 150 guests, she is committed to ensuring every traveler feels valued, informed, and supported throughout their journey.

With more than a decade of experience across hospitality, customer service, and corporate environments, including extensive work in the insurance industry, Briana brings strong relationship-building, empathy, and attention to detail to her role. She believes exceptional service begins with listening, understanding what matters most to each traveler, and anticipating needs before they arise.

Briana most enjoys supporting guests traveling on world cruises, yacht cruises, European river cruises, Christmas Market sailings, escorted tours, luxury safaris, and rail journeys, with a particular appreciation for Europe, the Mediterranean, and Australia & New Zealand. She is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

Munich, Germany is among her favorite destinations for its history and vibrant atmosphere, while the Amalfi Coast and Cyclades Islands top her wish list. Outside of work, Briana enjoys reading, knitting, and crocheting — and believes the best travel advice is simple: leave room for spontaneity, because life’s best memories often come from the unexpected.

Chey serves as a Guest Relations Specialist at Pavlus Travel & Cruise, dedicated to helping guests enjoy seamless, memorable travel experiences from beginning to end. With years of experience in travel and hospitality, Chey combines exceptional attention to detail, personalized service, and a calm, guest-focused approach to ensure travelers feel supported every step of their journey.

Known for his commitment to service excellence, Chey enjoys helping guests navigate the details that make travel both exciting and stress-free — whether assisting with pre- and post-cruise hotels, coordinating special celebrations, recommending shore excursions, or guiding travelers through passport, visa, and insurance requirements.

Chey is drawn to helping guests traveling on expedition voyages, world cruises, small-group journeys, luxury safaris, and rail adventures, with a particular appreciation for Alaska, Europe, Japan, Africa, and Antarctica. He is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent — reflecting his commitment to ongoing education and well-informed guest support.

For Chey, travel is about discovering new cultures, gaining fresh perspectives, and creating meaningful memories. Grasse, France is among his favorite destinations, while an African safari tops his wish list. He has a particular love for culinary and wine-focused travel, believing the most memorable moments happen when travelers truly immerse themselves in a destination’s unique character.

One of his favorite travel memories is sailing through Alaska and waking each morning to breathtaking glacier views from his ship balcony — a reminder of the transformative power of travel. Outside of work, Chey enjoys unique food, wine, and cultural experiences, and has a fascination with aviation, premium air travel, and cruise ship design.

Long before he began helping travelers explore the world, Grant developed a fascination with different cultures, destinations, and the stories that connect them. Inspired by his mother’s work in archaeology and his own experience studying abroad in Germany, Grant discovered a passion for learning about the people, history, and traditions that make every destination unique — a curiosity that continues to shape both his personal travels and the way he serves guests today.

As a Guest Relations Specialist at Pavlus Travel & Cruise, Grant is dedicated to creating meaningful travel experiences through personalized service, responsiveness, and genuine care. He believes exceptional hospitality is about making people feel valued, understood, and supported — whether preparing for a once-in-a-lifetime journey or returning to a favorite destination.

Grant brings more than a decade of hospitality leadership experience to his role, having served as Director of Hospitality for multiple Chick-fil-A locations, where he focused on guest satisfaction, service excellence, and creating memorable experiences. Those same principles continue to guide his approach at Pavlus Travel.

He finds great joy in assisting guests traveling on luxury and expedition cruises, Christmas Market sailings, luxury safaris, and family travel, with a particular passion for Europe, Australia & New Zealand, and Japan. He is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

Prague and Croatia rank among his favorite destinations for their history and culture, while Japan and New Zealand remain high on his wish list. One of his most memorable experiences was spending the night with his family at Hotel Schloss Rheinfels, a historic castle overlooking Germany’s Rhine River — a reminder that the most meaningful travel memories often come from the experiences guests least expect.

Outside of work, Grant enjoys discovering new foods and exploring the world with his wife and two daughters. His travel philosophy: leave room for spontaneity, because some of the best moments happen when you slow down and appreciate what’s around you.

Julianne serves as a Guest Relations Specialist at Pavlus Travel & Cruise, combining a passion for travel, adventure, and personalized service to help create exceptional guest experiences. With a background spanning hospitality, technical support, and travel-related industries, she brings a unique perspective and calm, solutions-focused approach to every interaction.

Before joining Pavlus, Julianne built her expertise across an impressive range of roles — server and bartender, Apple technical support specialist and trainer, Airbnb case manager, and accomplished scuba instructor and divemaster. Her adventures took her around the world, including time living and working in Honduras, Maui, and North Carolina, and serving as Shop Manager for a dive operation in Lahaina, Hawaii — where she developed a deep appreciation for travel and creating memorable experiences for others.

Julianne especially enjoys working with guests traveling on escorted tours, private journeys, small-group travel, and adventure-focused itineraries, with a particular appreciation for Hawaii, Australia & New Zealand, South America, Asia, and the Caribbean. She is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

For Julianne, travel is about discovery, adventure, and connecting with the world in meaningful ways. Her passion is rooted in nature, scuba diving, and ancient archaeology, with a love for cultures that are often off the beaten path. One of her most memorable experiences was a solo journey from Mexico to Costa Rica — a trip she describes as life-changing. Palau, a world-renowned diving destination, is among her favorites, while Egypt, the Galápagos Islands, Easter Island, Machu Picchu, Angkor Wat, and Raja Ampat are among the many destinations on her wish list.

Outside of work, Julianne enjoys scuba diving, digital illustration, stained glass, and pottery. Her travel philosophy: have fun, stay curious, and embrace the unexpected.

Kelly serves as a Guest Relations Specialist at Pavlus Travel & Cruise, bringing a strong background in hospitality, leadership, and customer service to every guest interaction. Dedicated to ensuring travelers feel supported, informed, and cared for, she combines years of experience in travel and hospitality with a genuine commitment to personalized service.

Prior to joining Pavlus, Kelly worked as a Service Manager for Texas Roadhouse, where she developed extensive experience in guest service, team leadership, and operations management — maintaining exceptional service standards, resolving guest concerns, and overseeing daily operations in a fast-paced environment. Those experiences continue to shape her approach to guest care today.

Kelly most enjoys supporting guests traveling on luxury and premium ocean cruises, world cruises, escorted tours, and private journeys, with a particular appreciation for Europe, the Caribbean, Hawaii, Australia & New Zealand, Africa, and Asia. She especially enjoys assisting with shore excursion planning, pre- and post-cruise hotel arrangements, and group travel coordination — helping guests focus on enjoying their vacation while she manages the details. She is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

For Kelly, travel is about relaxation, exploration, and creating meaningful memories. Aruba is among her favorite destinations for its beautiful beaches and abundant sea turtles, while Greece tops her wish list for its rich history and stunning scenery.

Outside of work, Kelly enjoys history and cultural travel, beach destinations, and wellness-focused getaways. She’s also a fan of gymnastics and baseball — especially the New York Yankees — and believes the best journeys are those that leave lasting memories long after returning home.

For Krista, travel is about connection, perspective, and experiencing the world through new eyes. She believes the most meaningful journeys come from meeting people from different backgrounds, learning their stories, and embracing experiences that leave a lasting impression — while also appreciating the value of slowing down and enjoying the simple moments that make travel memorable.

As a Guest Relations Specialist at Pavlus Travel & Cruise, Krista is dedicated to helping guests navigate their travels with confidence and ease. Her approach is rooted in calm, luxury-level care, thoughtful communication, and meticulous attention to detail — ensuring guests feel supported, informed, and cared for every step of the way.

Before entering the travel industry, Krista built her customer service expertise in automotive sales and customer care, developing strong relationship-building skills and the ability to guide guests through important decisions with a personalized touch.

Krista is drawn to helping guests traveling on luxury and premium ocean cruises, European river cruises, private journeys, and small-group travel. She has a particular appreciation for Europe, Australia & New Zealand, and South America, and enjoys helping guests coordinate pre- and post-travel accommodations, luxury upgrades, and excursions. She holds certifications as a Tauck Certified Advisor, Oceania Cruises Cruise Connoisseur Club member, and Viking Certified Agent.

Among her favorite destinations are New Zealand and San Francisco, while Italy, Morocco, and Costa Rica remain high on her wish list. Outside of work, Krista enjoys beach escapes, local cultural experiences, and the occasional margarita while soaking in the atmosphere of a favorite destination. Her travel philosophy: always pack the essentials in your carry-on and embrace the adventure ahead.

Exceptional service has always been at the heart of Lydia’s career. From luxury hospitality to luxury travel, she has built her professional journey around creating personalized experiences, anticipating guest needs, and ensuring every detail is handled with care and precision. As a Guest Relations Specialist at Pavlus Travel & Cruise, Lydia specializes in supporting many of our VIP and Top 150 guests, providing the elevated service and attention they expect throughout their travel experience.

Lydia began her hospitality career at The Westin Savannah Harbor before refining her luxury service standards at The Ritz-Carlton Beach Resort — an experience that continues to guide her approach today. Known for her organization, attention to detail, and commitment to guest satisfaction, she takes pride in helping travelers navigate every aspect of their journey, from pre- and post-travel accommodations and transfers to travel documentation and complex guest requests.

Lydia has a particular appreciation for guests traveling on luxury and premium ocean cruises, European river cruises, and escorted touring, with a particular appreciation for Europe and the Caribbean, where culture, history, and immersive local experiences come together to create unforgettable journeys. She is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

Her love of travel began with her parents’ stories of destinations around the world, inspiring her own desire to explore new cultures firsthand. Roatán, Honduras is among her favorite destinations for its beautiful beaches and warm local hospitality, while the Netherlands, Germany, and Switzerland remain high on her wish list.

Outside of work, Lydia enjoys baking, running, and discovering new places. A favorite travel memory is a family ski trip to Vail, Colorado — full of laughter, learning, and moments she continues to cherish.

Building relationships and helping people succeed has been a consistent theme throughout Mike’s career. Whether leading teams, mentoring young athletes, or assisting travelers, Mike believes the best service comes from listening carefully, communicating clearly, and treating every person with respect — a people-first philosophy that continues to guide his work as a Guest Relations Specialist at Pavlus Travel & Cruise.

Before joining the travel industry, Mike spent more than a decade in retail leadership focused on customer experience and operational excellence. He also serves as Founder and President of Team NM Racquetball and Youth Engagement, a nonprofit dedicated to developing young athletes through sports. These experiences shaped his calm, solutions-focused approach and commitment to building lasting relationships.

Known for his responsiveness and attention to detail, Mike takes pride in ensuring guests feel supported and informed throughout their journey. He particularly enjoys assisting with pre- and post-travel hotel arrangements and helping travelers prepare for every aspect of their upcoming experience. He especially enjoys working with guests traveling on luxury and premium ocean cruises, European river cruises, Christmas Market sailings, escorted tours, small-group journeys, and adventure-focused itineraries, with a particular appreciation for Europe, the Mediterranean, Hawaii, the Caribbean, and Australia & New Zealand. He is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

Yosemite National Park ranks among his favorite destinations for its breathtaking landscapes, while Spain, Portugal, and Greece top his wish list for their culture, history, and sense of discovery.

Outside of work, Mike remains actively involved in racquetball as a coach, mentor, and community leader — finding his greatest satisfaction in helping others achieve experiences they’ll remember for years to come.

For Ryan, travel is about discovery, connection, and experiencing the incredible diversity of the world firsthand. From remote islands and underwater ecosystems to rugged landscapes and vibrant local cultures, she believes some of life’s most memorable moments happen when we step outside our comfort zones and embrace the unfamiliar — a spirit of adventure that inspires both her travels and her approach to guest service.

As a Guest Relations Specialist at Pavlus Travel & Cruise, Ryan brings more than a decade of travel and hospitality experience to every guest interaction. Prior to joining Pavlus, she worked as a dive guide and boat captain in destinations around the world, creating exceptional vacation experiences while helping travelers explore some of the planet’s most breathtaking environments. Those experiences instilled in her a deep appreciation for preparation, adaptability, and personalized service — qualities she brings to every guest she assists today.

Ryan is known for her compassionate approach to guest care and her ability to connect with travelers on a personal level. Whether assisting with shore excursions, pre- and post-travel accommodations, or the finer details of an itinerary, she is committed to helping guests feel confident, informed, and supported. She is particularly passionate about helping guests traveling on expedition cruises, private journeys, small-group adventures, and immersive travel experiences, with a particular appreciation for the Caribbean, Hawaii, South America, and the Galápagos Islands. She is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

Patagonia ranks among Ryan’s favorite destinations for its dramatic landscapes and spirit of adventure, while New Zealand, Antarctica, and Japan remain high on her wish list. One of her most memorable experiences was crossing the equator in the Galápagos Islands aboard a Lindblad Expeditions and National Geographic voyage — a journey that deepened her appreciation for transformative travel.

Outside of work, Ryan enjoys scuba diving, hiking, and camping. Her travel philosophy: challenge yourself to step outside your comfort zone — you may discover something extraordinary on the other side.

For Tyler, some of the most memorable travel experiences happen around a dinner table. Whether discovering a local café, sampling regional specialties, or learning about a destination through its culinary traditions, she believes food has a unique way of connecting people, cultures, and communities — a passion that shapes both her personal travels and the way she supports guests at Pavlus Travel & Cruise.

As a Guest Relations Specialist, Tyler combines more than a decade of hospitality experience with a genuine passion for personalized service. Her background includes serving as Creative Director for a hospitality group, along with extensive experience as a bartender and server — roles that sharpened her ability to anticipate guest needs, build meaningful relationships, and create experiences that feel effortless and memorable.

Tyler’s approach to guest care is simple: treat every guest as if they were a guest in her own home. Known for her warm communication style, attention to detail, and responsiveness, she strives to ensure every traveler feels valued and supported throughout their journey. She feels most at home helping guests traveling on luxury and yacht cruises, European river cruises, wine-focused journeys, private tours, and small-group travel, with a particular appreciation for Europe, the Mediterranean, and the Caribbean. She is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

Cuba and London rank among her favorite destinations for their culture, history, and culinary traditions — with Cuba holding special personal meaning through her family heritage. Barcelona, Italy, Greece, and Morocco remain high on her wish list.

Outside of work, Tyler enjoys cooking, painting, and exploring new places. She believes the best travel experiences allow guests to genuinely connect with a destination’s people and traditions — returning home with not only great memories, but a deeper understanding of the world.

Leann joined the Pavlus team in 2014 and launched the company’s Air Department, creating a dedicated service focused on enhancing the guest experience and ensuring seamless travel before and after each journey. Today, as Senior Air Concierge, she combines extensive expertise, creativity, and meticulous attention to detail to help guests navigate the ever-changing world of air travel.

Known for thinking outside the box and finding solutions to complex travel challenges, Leann believes every guest deserves personalized attention and her very best effort. Her commitment to thoughtful service and problem-solving has helped countless travelers enjoy smoother, more stress-free journeys.

Before joining Pavlus, Leann worked for a tour wholesaler specializing in Hawaii, where she developed a deep appreciation for the islands’ culture, history, and traditions. She also traveled to Ireland with her family before beginning her career at Pavlus. Her passion for exploration has continued to grow, giving her the opportunity to experience destinations including France, Germany, and Iceland.

Leann has a lifelong interest in history and architecture, but she is happiest when surrounded by nature’s beauty. She is also known for bringing humor and positivity to even the most challenging travel situations.

Outside of work, Leann enjoys trail running, indoor rock climbing, and planning her next adventure. She has been happily married for more than 35 years and is the proud mother of one daughter. Family, travel, and the outdoors continue to be some of the greatest sources of joy in her life.

For Kay, air travel is more than transportation — it is the foundation of a successful journey. She believes that when flights are thoughtfully planned and carefully managed, travelers can begin their vacations with confidence, knowing the details have been handled long before they arrive at the airport.

As an Air Concierge with Pavlus Travel & Cruise, Kay brings more than a decade of experience in air itinerary planning, international routing, and travel logistics. She specializes in coordinating complex air arrangements, multi-city journeys, and customized flight experiences, helping guests navigate the many moving pieces of modern travel with ease. Known for her attention to detail, proactive communication, and problem-solving mindset, Kay takes pride in finding thoughtful solutions that help travelers feel prepared, informed, and supported throughout their journey.

While her expertise lies in air travel, Kay’s passion for exploration extends far beyond the airport. She has a deep appreciation for destinations rich in art, history, culture, architecture, and authentic local experiences, with Europe and Asia holding a special place among her dream destinations.

Outside of work, Kay enjoys spending time with her family, caring for her garden, getting lost in a good book, and pursuing creative projects. As a professional illustrator, she brings a deep appreciation for art, storytelling, and the ways travel connects people to history, culture, and new perspectives.

Kenzy serves as an Air Concierge at Pavlus Travel & Cruise, where she helps guests navigate the complexities of air travel with confidence and ease. With a passion for finding thoughtful solutions and creating seamless travel experiences, Kenzy combines industry knowledge, attention to detail, and a commitment to personalized service to support travelers throughout their journey.

With more than seven years of experience in the travel industry, Kenzy has developed extensive knowledge of airline policies, international routing, and customized air arrangements. Her experience working with a wide range of airlines and travel partner air programs allows her to guide guests through unique travel situations while helping them make informed decisions that best fit their needs.

Known for her resourcefulness, persistence, and genuine desire to help others, Kenzy approaches each guest request with curiosity and care. She believes exceptional service comes from understanding the details, communicating clearly, and ensuring travelers feel supported from the beginning of their planning process through departure.

A proud Texan, Kenzy enjoys exploring the Gulf Coast and Texas Panhandle whenever she has the opportunity. She has a deep love for animals and is happiest when surrounded by her furry companions, a reflection of the same patience and compassion she brings to caring for her guests. She also enjoys discovering new destinations through food and culture, seeking out authentic local experiences whenever she travels.

Ashley serves as an Air Concierge at Pavlus Travel & Cruise, where she helps guests navigate the details of their air arrangements and ensures every journey begins with thoughtful planning and personalized care. Known for her attention to detail and dependable approach, Ashley works behind the scenes to create seamless travel experiences and provide the support guests need throughout the planning process.

Since joining Pavlus, Ashley has become a valued resource for both guests and colleagues, bringing patience, organization, and a commitment to exceptional service to every itinerary she supports.

Outside of work, Ashley enjoys spending time with her animals, who bring plenty of joy and personality to her everyday life. Her caring nature and dedication extend beyond the office, reflecting the same thoughtful approach she brings to helping travelers begin their journeys with confidence.

Samantha serves as an Air Concierge at Pavlus Travel & Cruise, where she helps guests navigate one of the most important parts of their vacation — getting there with confidence. Specializing in luxury cruise and tour airfare, Samantha works closely with travelers to coordinate air arrangements that align with their preferences while ensuring every detail is carefully managed.

Known for her responsiveness, attention to detail, and personalized approach, Samantha assists guests with customized air requests, seat selections, schedule changes, and itinerary updates. She understands that air travel can often feel like the most complicated part of a journey, and she takes pride in making the process as smooth and stress-free as possible.

Samantha particularly enjoys working with travelers embarking on luxury ocean cruises, European river cruises, expedition voyages, and escorted tours. Her experience with a wide variety of travel partner air programs allows her to confidently guide guests through complex travel decisions and help them find solutions that best fit their needs.

For Samantha, exceptional service is built on trust, communication, and anticipating the details that matter most. She believes every guest deserves to begin their vacation feeling informed, prepared, and excited for the journey ahead.

Outside of work, Samantha enjoys spending time with family, camping, and discovering new destinations. An African safari is at the top of her travel wish list, offering the opportunity to experience extraordinary wildlife, breathtaking landscapes, and immersive cultural experiences.

Jennifer serves as an Air Concierge at Pavlus Travel & Cruise, where she specializes in customized air itineraries, international travel arrangements, premium cabin requests, and navigating the complexities of modern air travel. Whether assisting guests with airline schedule changes, unique routing needs, or personalized flight requests, Jennifer is dedicated to creating a smooth and confident travel experience from start to finish.

With experience across both corporate and leisure travel environments, including supporting travelers through JPMorgan Chase’s travel department and a boutique travel agency, Jennifer has developed a strong foundation in customer service, travel operations, and airline logistics. These experiences have strengthened her ability to anticipate challenges, understand airline policies, and provide thoughtful solutions for travelers.

Known for her attention to detail and persistence, Jennifer enjoys helping guests navigate complicated travel situations while ensuring they feel informed, supported, and cared for throughout the process.

A U.S. Navy veteran, Jennifer brings discipline, adaptability, and a strong commitment to service to her work every day. Outside of work, she enjoys travel planning, fitness, exploring new restaurants, and learning about destinations around the world. She believes travel creates opportunities for connection, new perspectives, and memories that last a lifetime.

Behind every exceptional travel experience is a strong operational foundation, and Abigail plays an important role in helping ensure that foundation remains organized, accurate, and efficient. As a member of the Administration team at Pavlus Travel & Cruise, she supports the behind-the-scenes processes that keep information flowing smoothly and allow guest-facing teams to focus on delivering outstanding service.

Abigail brings a strong background in operations and guest experience management to her role. Prior to joining Pavlus, she spent eight years in retail leadership with a large-scale retail organization across both in-person and digital guest experience teams — developing a deep appreciation for process improvement, accuracy, and the importance of efficient operations in creating positive guest experiences.

Known for her attention to detail and methodical approach, Abigail takes pride in ensuring information is entered accurately, records remain organized, and operational workflows run smoothly. She understands that even the smallest details can have a meaningful impact on the overall guest experience.

Although her role is primarily operational, Abigail has always been fascinated by travel and the opportunities it creates to experience new cultures. Her interest began while studying the language and culture of France, sparking a broader appreciation for international destinations and cultural exploration. San Diego is among her favorite destinations, while France and Australia top her wish list — the latter especially appealing given her shared passion with her partner for wildlife, nature, and outdoor exploration.

Outside of work, Abigail enjoys exploring local trails with her cat, experimenting with various crafting mediums, and seeking out new creative projects — always approaching everything with curiosity and a commitment to getting the details right.

Every great travel experience begins with a warm welcome, and that’s exactly what Emonee strives to provide every day at Pavlus Travel & Cruise. As a member of the Administration Team, she is often one of the first points of contact for guests — helping create a positive and welcoming experience from the very first conversation. Her friendly personality, attention to detail, and genuine desire to help others make her a valued part of the Pavlus team.

Emonee brings more than four years of hospitality experience to her role, with a strong foundation in guest service, communication, and creating memorable first impressions. She believes exceptional service is found in the details and takes pride in ensuring every guest feels heard, valued, and connected with the resources they need — whether answering questions, assisting visitors, or routing guests to the right team member.

Known for her organization, responsiveness, and positive attitude, Emonee believes being helpful isn’t simply part of the job — it’s a personal standard she holds herself to. Her ability to anticipate needs helps create an environment where guests feel welcomed and supported from the moment they reach out.

Outside of work, Emonee’s passion for travel is fueled by a love of nature, breathtaking scenery, and the diversity of cultures around the world. Europe, Japan, and Antarctica are among the destinations she most enjoys learning about, with Paris topping her personal wish list. Yosemite National Park remains a favorite visited destination, where ancient forests and dramatic granite cliffs left a lasting impression.

When she’s not at work, Emonee enjoys rollerblading around Albuquerque — often with a camcorder in hand — along with beaches, cultural experiences, and expedition-style adventures that allow her to explore new perspectives and discover the beauty found in both people and places.

Exceptional organization and attention to detail have been the foundation of Heidi’s career for many years. As a member of the Administration Team at Pavlus Travel & Cruise, she supports the operational side of the business, ensuring important details are managed accurately and efficiently behind the scenes — contributing to the seamless travel experiences Pavlus guests have come to expect.

Prior to joining Pavlus, Heidi worked as a Personal Assistant for multiple high-net-worth families, where discretion, adaptability, and proactive problem-solving were essential every day. Managing complex schedules, coordinating logistics, and anticipating needs taught her the importance of precision and dependability — skills she brings to her role today.

With more than fifteen years of experience in travel, hospitality, and service-focused environments, Heidi understands that the smallest details often have the greatest impact. She takes pride in ensuring operations run smoothly while supporting both guests and team members with professionalism and care.

For Heidi, travel is an opportunity to experience life from a different perspective — learning about new cultures, meeting people from diverse backgrounds, and gaining a deeper appreciation for how people live around the world. Spain ranks among her favorite destinations for its rich culture and welcoming atmosphere, while Morocco, India, and Scotland top her wish list for their unique blend of history and adventure.

Outside of work, Heidi enjoys time with family, heading to the mountains, live music, and camping. Her travel philosophy: stay hydrated, stay flexible, and enjoy the journey as much as the destination.

Michelle is a member of the Administration Team at Pavlus Travel & Cruise, where she supports the company’s operations through data entry, document processing, and behind-the-scenes administrative support. Her attention to detail, organizational skills, and commitment to accuracy help ensure information is processed efficiently — allowing guests and team members to enjoy a seamless travel experience. Guests may also recognize Michelle’s warm and welcoming voice when she assists on the reception line.

Before joining Pavlus, Michelle spent years helping customers navigate complex home improvement projects, developing strong problem-solving skills, adaptability, and a service-first mindset — qualities that continue to serve her well in a fast-paced travel environment. Known for her precision, dependability, and positive attitude, she understands that even the smallest details can have a meaningful impact on the overall guest experience.

Travel has been a lifelong passion for Michelle. Having traveled since childhood, she appreciates that every destination offers something new to discover. She particularly enjoys learning about luxury ocean cruises, European river cruises, small-group journeys, and destinations throughout the Mediterranean, Japan, and Australia & New Zealand.

One of her most memorable experiences was cave tubing through Belize’s ancient Mayan cave systems — a blend of natural beauty, history, and adventure that left a lasting impression and made Belize one of her favorite destinations. Looking ahead, Italy, the Czech Republic, Hawaii, and New Zealand top her wish list. Her favorite travel advice: stay flexible, because some of the most memorable experiences come from embracing the unexpected.

Outside of work, Michelle enjoys reading, knitting, and crocheting — approaching everything with curiosity, patience, and an appreciation for the details that make experiences meaningful.

For more than two decades, Victoria has built her career around helping travelers explore the world with confidence. Her passion for travel is rooted in a genuine curiosity about different cultures and destinations, as well as a desire to connect with people from all walks of life. She believes travel has the power to broaden perspectives, create lasting memories, and inspire a deeper appreciation for the world around us.

As an Administrative Assistant at Pavlus Travel & Cruise, Victoria supports both guests and internal operations with professionalism, reliability, and strong attention to detail. With more than 22 years of industry experience and a lifelong commitment to customer service, her collaborative approach and dedication to helping others make her a valued member of the Pavlus team.

Victoria has a particular appreciation for luxury ocean cruises, European river cruises, escorted tours, rail journeys, and small-group travel — especially throughout Europe, the Caribbean, and South America, where travelers can immerse themselves in local culture, history, and traditions. She is a Tauck Certified Advisor, a member of the Oceania Cruises Cruise Connoisseur Club, and a Viking Certified Agent.

Spain holds a special place among her favorite destinations, where she fell in love with the culture, cuisine, and welcoming atmosphere. Ireland tops her wish list, drawn by its breathtaking scenery and legendary hospitality. One of her most memorable experiences was exploring a slot canyon with Tauck — a moment that reinforced her belief that travel creates the memories we cherish most.

Outside of work, Victoria enjoys spending time with family, cooking, baking, gardening, and collecting Christmas ornaments from her travels — each one a meaningful reminder of destinations explored and memories made.