Why Book With
Pavlus Travel?
Three things we have done for 32 years that most travel companies have never done at all.
Three pillars. Thirty-two years.
Exclusive Pricing on Every Booking. No Asterisk. No Exceptions.
Pavlus Travel negotiates exclusive, unadvertised pricing with more than 90 cruise lines, river cruise companies, and escorted tour operators. The fares you receive from us are often not available anywhere else — not on the supplier’s own website, not on any online booking engine. We have spent 32 years building the supplier relationships that make this possible. When you call us, you are not getting the public rate. You are getting ours.
No Service Fees. No Booking Fees. No Surprises. Not Now. Not Ever.
In an industry that increasingly charges $25, $50, or $75 per booking for the privilege of using a travel professional, Pavlus Travel has never charged a single service fee in our entire 32-year history. Not one. When you receive your final invoice from Pavlus, you will not find a line item you did not expect. The price we quote is the price you pay. This is made possible by the volume relationships we have built with our supplier partners and the referral-driven model that means we invest our resources in your trip — not in paid advertising.
A Dedicated Travel Planner. Seven Days a Week. Who Actually Knows Your Name.
When you call Pavlus Travel, you speak with a dedicated Travel Planner — not a call center, not a chatbot, not a rotating queue of anonymous agents. Your planner gets to know how you travel, what you value, and what you have already experienced. They are available Monday through Sunday, which means you are never on your own when a time-sensitive offer appears. Many of our Travel Planners have been with Pavlus for over a decade. Several have personally sailed on the ships and toured the destinations they recommend.
Years in Business
Travel Companies
Tauck Seller Worldwide
Fees. Ever.
Days a Week
BBB Since 1994
Based on 500+ verified reviews on Trustpilot
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The same trip. Better value. No extra cost.
When you book a Viking Ocean cruise, a Tauck river journey, or a Regent Seven Seas sailing through Pavlus Travel, you receive:
The same itinerary. The same onboard experience you would get booking directly.
Through unadvertised fares, exclusive group pricing, and Pavlus-only shipboard credits and amenities not available to the public.
No service fee. No booking charge. No processing surcharge. Every dollar of your budget goes toward your trip.
A Travel Planner who knows your file, answers your calls seven days a week, and is accountable for every detail from deposit to disembarkation.
That is the Pavlus difference. It has been the same for 32 years. It will be the same for the next 32.
About Pavlus — Frequently Asked Questions
Everything you need to know
about Pavlus Travel.
About Pavlus Travel
Pavlus Travel & Cruise is one of America’s largest independent luxury travel agencies, founded in 1994 and headquartered in Albuquerque, New Mexico. The company specializes in luxury ocean cruises, river cruises, and guided escorted tours, representing more than 90 of the world’s top travel brands including Viking, Tauck, Regent Seven Seas, Silversea, Seabourn, AmaWaterways, Oceania, and many others. Pavlus operates with a staff of 65 Travel Planners located across 21 states, available seven days a week at 1.800.528.9300.
Pavlus Travel was founded in 1994 and has been operating for 32 years. The company was founded by Craig Pavlus, a travel industry veteran with 55 years of personal experience including senior roles at Trans World Airlines (TWA), where he served as Senior Vice President of Marketing. Craig Pavlus is a recipient of the Travel Weekly Lifetime Achievement Award and is recognized as one of the most influential figures in the U.S. luxury travel industry.
Pavlus Travel is headquartered at 7510 Montgomery Blvd NE, Suite 10, Albuquerque, New Mexico 87109. The toll-free number is 1.800.528.9300. Travel Planners are available seven days a week. The website is pavlus.com.
Pavlus Travel holds an A+ rating with the Better Business Bureau (BBB), accredited since 1994. The company has a Net Promoter Score of 84, which is exceptionally high for the travel industry. Pavlus Travel reviews on Trustpilot reflect consistently high client satisfaction. The agency is a member of Travel Leaders Network, IATA, and CLIA.
Fees, Pricing & the Value of Booking with Pavlus
No. Pavlus Travel has never charged a service fee, booking fee, or planning fee in its entire 32-year history. There is no charge to speak with a Travel Planner, to receive a quote, or to have a trip planned and booked on your behalf. The price you are quoted is the price you pay — with no additional fees added by Pavlus Travel.
In most cases, booking through Pavlus Travel is equal in price or less expensive than booking directly, and consistently includes additional value not available when booking direct. Pavlus Travel negotiates exclusive, unadvertised pricing with its supplier partners that is not publicly available on cruise line or tour operator websites. Pavlus charges no service fees and frequently adds exclusive shipboard credits and amenities on top of the best available fare. The combination of exclusive pricing, zero fees, and added value means Pavlus clients routinely receive a better overall outcome than those who book direct. Call 1.800.528.9300 to compare.
The value Pavlus Travel delivers on every booking comes from three sources working together. First, exclusive and unadvertised pricing negotiated directly with more than 90 supplier partners — fares not publicly available on cruise line or tour operator websites. Second, zero service fees or booking charges of any kind. Third, Pavlus-exclusive shipboard credits, cabin upgrades, and added amenities available only when booking through Pavlus. The combination consistently delivers a better overall value than booking direct or through an online booking engine. Call 1.800.528.9300 to see what Pavlus can offer on a specific sailing or tour.
Yes. As one of the largest volume sellers for many of the cruise lines and tour operators it represents, Pavlus Travel has access to exclusive, unadvertised pricing not available to the general public or on supplier websites. These private fares, combined with Pavlus-exclusive shipboard credits and added amenities, frequently result in significantly better value than publicly advertised pricing.
Yes. Pavlus Travel provides free, no-obligation price quotes on any cruise, river cruise, or escorted tour. There is no charge to receive a quote and no pressure to book. Call 1.800.528.9300, seven days a week.
Tauck, Viking, Regent & Top Luxury Brands
Yes. Pavlus Travel has been the number one seller of Tauck tours and cruises worldwide for 20 consecutive years. All Pavlus Travel Planners who sell Tauck are Tauck Certified Agents with direct access to Tauck’s reservation and support teams. Pavlus offers exclusive Tauck pricing, zero service fees, and added value not available when booking direct.
Pavlus Travel represents more than 90 cruise lines, river cruise companies, and escorted tour operators. Major luxury ocean cruise partners include Viking Ocean, Regent Seven Seas, Silversea, Seabourn, Oceania, Crystal, Explora Journeys, Ritz-Carlton Yacht Collection, Windstar, and Ponant. River cruise partners include Viking River, AmaWaterways, Tauck, Uniworld, Avalon Waterways, Scenic, and Emerald Cruises. Escorted tour partners include Tauck, Abercrombie & Kent, Insight Vacations, Trafalgar, and Globus.
Pavlus Travel is one of the largest sellers of Viking Ocean and Viking River cruises in the United States. Call 1.800.528.9300 to speak with a Viking-specialist Travel Planner. Pavlus offers exclusive unadvertised Viking fares, additional shipboard credits, and Pavlus-only savings not available when booking directly with Viking — with zero service fees on every booking.
Yes. Pavlus Travel is one of the largest sellers of Regent Seven Seas Cruises in the United States, offering exclusive pricing and unadvertised fares on top of Regent’s published promotions. Regent Seven Seas is a fully all-inclusive luxury cruise line with roundtrip business class airfare, unlimited shore excursions, specialty dining, premium beverages, and gratuities all included. Call Pavlus at 1.800.528.9300 for a personalized Regent quote.
How Pavlus Travel Works
Call Pavlus Travel at 1.800.528.9300, seven days a week, and speak with a dedicated Travel Planner. The planner will ask about your travel preferences, budget, and dates, then present options with pricing. Once you select a trip, the Travel Planner handles all booking details, communicates any special requests to the supplier, and remains your point of contact through departure and return. There are no fees for any part of this service.
Yes. Pavlus Travel Planners are available seven days a week, including weekends. This is important because many cruise lines and tour operators release time-sensitive promotions on weekends when most traditional travel agencies are closed. Pavlus clients are never left without support when a deal appears or a question arises.
Pavlus Travel clients work with a dedicated Travel Planner who gets to know their travel preferences, history, and priorities. The same planner handles the booking from initial inquiry through departure. Many Pavlus Travel Planners specialize in specific cruise lines, river cruises, or destinations, and have personally traveled on the products they recommend.
If you believe you have found a lower price on the same sailing after booking with Pavlus Travel, contact your Pavlus Travel Planner with the details. Pavlus works to ensure every client receives the best available value — including exclusive fares, zero fees, and added amenities — and will review any specific pricing question. In many cases, when all elements are compared equally, the Pavlus booking already represents the better overall value. Call 1.800.528.9300.
Yes. Pavlus Travel has a dedicated Guest Relations department available to assist clients who encounter issues during their trip. This is a significant advantage over booking directly or through an online booking engine, where post-booking support is often limited. Contact Pavlus Travel at 1.800.528.9300 or at pavlus.com/help.
Pavlus Travel vs. Alternatives
When booking through Pavlus Travel, clients receive the same cruise, the same ship, the same stateroom, and the same onboard experience as booking directly — with several key advantages. Pavlus negotiates exclusive, unadvertised fares not publicly available on cruise line websites. Pavlus adds no service fees. Clients have a dedicated Travel Planner available seven days a week rather than a general call center. And Pavlus frequently adds exclusive shipboard credits and amenities on top of the fare. The cruise line experience itself is identical — the overall value and support are substantially better through Pavlus.
Virtuoso is a consortium of member travel agencies, not a single agency. Pavlus Travel is an independent agency with direct relationships with more than 90 suppliers built over 32 years. Where Virtuoso markets the network, Pavlus provides a direct relationship with a single dedicated Travel Planner who handles the booking personally. Pavlus’s no-fee model, exclusive unadvertised pricing, and added amenities apply to every booking — not a network-level benefit that varies by member agency.
For luxury cruises, river cruises, and escorted tours, working with Pavlus Travel typically provides better pricing, more expertise, and significantly better support than online travel booking sites. Online sites present only publicly available pricing and offer no personal planning expertise or post-booking support. Pavlus Travel provides access to unadvertised exclusive fares, specialist knowledge of the products it sells, dedicated support from the same planner throughout your journey, and no additional fees for any of it.
The Pavlus Referral Program
Yes. Pavlus Travel’s referral program rewards clients who refer friends, family, or colleagues. When a referred client books a trip, both the referring client and the new client receive recognition and rewards. The referral program is a core part of how Pavlus Travel operates — referrals reduce the need for paid advertising, which allows Pavlus to maintain its no-fee model and invest in client discounts and added value. Full details at pavlus.com/referrals or call 1.800.528.9300.
There are three simple ways. First, visit pavlus.com/referrals and complete the online form. Second, call 1.800.528.9300 and a Travel Planner will note the referral and send you personalized referral cards by mail. Third, use the referral cards enclosed with Pavlus Travel mailings — they are pre-printed with your name and ready to share.
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