By: Pavlus Verified Traveler on 10/08/2025

The cruise was wonderful and Fia has been great to work with on this cruise and the many others she is booked for us. Thank you for your referral checks and the great service.

By: Pavlus Verified Traveler on 09/07/2025

Our travel agent, Fia Bauer is always very helpful and her suggestions and recommendations are much appreciated when we are making decisions and in the planning stages

By: Pavlus Verified Traveler on 08/23/2025

Keep doing the great work you and Fia do.

By: Pavlus Verified Traveler on 08/15/2025

Loved and used the on board credit! Fia is a terrific agent!

By: Pavlus Verified Traveler on 08/08/2025

We love Fia, she’s amazing

By: Pavlus Verified Traveler on 06/28/2025

Our trip was beyond expectations. We want to thank Fia for recommending this trip to Newfoundland

By: Pavlus Verified Traveler on 06/25/2025

Fia is SUPER

By: Pavlus Verified Traveler on 06/06/2025

I have had excellent service from Fia and also Denise in the air department.

By: Pavlus Verified Traveler on 06/02/2025

I refer so many people to talk to Fia at Pavlus. I appreciate the rebate check right before our trip and the onboard credit was amazing. Thank you so much.

By: Pavlus Verified Traveler on 05/29/2025

We booked another Viking Cruise while on board and made sure Fia and Pavlus were notified.

By: Pavlus Verified Traveler on 05/21/2025

Staff is wonderful. Both Tauck and Boat. I suggest a full day tour of The Hague. We saw it when we went to the Museum and it was impressive. Dinner at Museum and tour was mediocre. I'm going to Paris and Province next May.

By: Pavlus Verified Traveler on 04/27/2025

We recommend pavlus to all of our friends

By: Pavlus Verified Traveler on 04/26/2025

Fia does GREAT WORK for me!!!!

By: Pavlus Verified Traveler on 04/26/2025

We will use you for our big trips

By: Pavlus Verified Traveler on 03/23/2025

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By: Pavlus Verified Traveler on 03/14/2025

Fia continues to provide excellent service for us!

By: Pavlus Verified Traveler on 03/13/2025

Fia at Pavlus Travel was very helpful and was very easy to get in touch with. We are looking forward to our next cruise in late January.

By: Pavlus Verified Traveler on 03/08/2025

Fia was fantastic.

By: Pavlus Verified Traveler on 02/22/2025

I have enjoyed working with Pavlus, especially our travel consultant Fia.

By: Pavlus Verified Traveler on 02/05/2025

Fia has been exceptional in her responses on every trip I have booked. We currently have two additional trips booked through Pavlus for 2025 and 2026 and plan to continue using Fia and Pavlus for future travel.

By: Pavlus Verified Traveler on 02/04/2025

We have booked a number of cruises with Fia, and have referred several friends. We appreciate the service and perks that we receive.

By: Pavlus Verified Traveler on 02/01/2025

Many thanks to Fia for her work.

By: Pavlus Verified Traveler on 01/12/2025

FIA was terrific.

By: Pavlus Verified Traveler on 12/24/2024

Fia Bauer is a pleasure to deal with. She is he helpful and extremely knowledgeable. Pavlus is a wonderful Travel planning venue!

By: Pavlus Verified Traveler on 12/13/2024

Just want to give a BIG SHOUTOUT to Fia. She has been super great to work with. Thank you Joel and Trina Schwartz

By: Pavlus Verified Traveler on 12/06/2024

We always get great service with Fia. Paulo is her go to travel agent and we use you guys for everything.

By: Pavlus Verified Traveler on 10/25/2024

I love working with Fia Bauer. She has helped us so much and also saved us a lot of money. There is a lot of trips we are looking forward to. It's all about time and money at our age.

By: Pavlus Verified Traveler on 10/15/2024

Fia and everyone at Pavlus have treated us as if we were a part of their family.

By: Pavlus Verified Traveler on 10/09/2024

Have used Pavlis for years many trips and will continue to do so.

By: Pavlus Verified Traveler on 10/06/2024

We enjoy working with Fia Bauer

By: Pavlus Verified Traveler on 10/06/2024

Fia is the best. Would not trade her

By: Pavlus Verified Traveler on 10/04/2024

We will definitely come back to Pavlus in the future. Working with Fia has been a pleasure. We have already booked a Tauck tour to Sicily for June 2025 with Fia. We liked our recent Viking cruise, but we thought that the food choices were a little below recent Oceania and Azamara cruises. One third of the buffet was a cold seafood bar every night.

By: Pavlus Verified Traveler on 09/17/2024

I appreciate Fia’s help and suggestions and appreciated the onboard credit from Pavlus. A great cruise!

By: Pavlus Verified Traveler on 09/17/2024

would like to be informed about the names of hotels on the trip a little earler than 2 weeks before. thank you

By: Pavlus Verified Traveler on 09/15/2024

Wonderful trip on Uniworld! As usual, Fia took care of any questions we had before the trip. We gave information about Pavlous to two different couples while on Uniworld . They both said that they would give Fia a call. Thank you, Pavlous for taking such great care of us over the past years. We will return. Angela Miller

By: Pavlus Verified Traveler on 09/11/2024

Great, we will continue using whatever possible. Thanks again the Noon’s.

By: Pavlus Verified Traveler on 09/10/2024

By: Pavlus Verified Traveler on 09/09/2024

The coordination with the 2 day stay in St. Paul was not up to Viking standards. Everyone arrived at hotel at same time with no rooms ready and no excursions available on that day. When itinerary had been received, excursions had been scheduled but all were moved to following day. No one at Viking seemed to know why. If excursions had been available that day it would have made waiting on the room less onerous.

By: Pavlus Verified Traveler on 09/08/2024

Outstanding in every way. Thank you.

By: Pavlus Verified Traveler on 09/06/2024

The overall selection of food and staffing in the Reserve was very good. Was not happy with the number of passengers walking around coughing without wearing a mask. We wore a mask but still contracted a cold with 3 days remaining on the cruise. Princess alerts indicated it best to remain in your cabins if ill, but no word of using masks. Very happy with Pavlus rebates as well as excellent service. Have been using Pavlus for all of our cruising needs for around 20 years and continue to appreciate the service provided by your staff in particular Fia Bauer has always been timely and efficient. Thank you for excellent service.

By: Pavlus Verified Traveler on 09/03/2024

By: Pavlus Verified Traveler on 09/02/2024

all arragements went perfecctly. Off to another Tauck/Pavlus trip next month. Fia is great!

By: Pavlus Verified Traveler on 09/01/2024

Fia was a joy to work with. She understood our concerns and offered suggestions and information that made our decisions much easier. She kept us informed of any changes and upgrades for our adventure. Always personable and friendly, yet professional. Thank you Fia. This was our first experience with Viking, having previously taken land tours with Tauck. Viking operates like a well oiled machine. From the arrival in Zurich to the final transport to the airport in Amsterdam there was never a question regarding where we were going nor how to get there. The boat was extremely clean and well organized with staff available to answer questions or give guidance about excursions. The food was plentiful and well prepared with numerous choices for each meal. I would not hesitate to recommend both Pavlus and Viking.

By: Pavlus Verified Traveler on 09/01/2024

By: Pavlus Verified Traveler on 08/30/2024

Fia always a pleasure to deal with. We usually sail with Oceania, but we took a short cruise with Celebrity this time.

By: Pavlus Verified Traveler on 08/25/2024

The Pavlus service level has gone down considerably, especially since Denise Fritz is no longer active. Pavlus is much more of an order-taker rather than an inspiration and travel service organization. Any question or request that does not immediately generate a commission is rebuffed or ignored.

By: Pavlus Verified Traveler on 08/25/2024

I have been on four Tauck Bridges vacations with different grandchildren, and we have enjoyed each of them as well as the outstanding tour guides: Jannae, Jamie (twice) and most recently, Julie Lange-Rodgers. It is my hope that you will add more Bridges itineraries in the United States.

By: Pavlus Verified Traveler on 08/21/2024

Thanks for doing a top notch job. Fia always responds promptly and has successfully booked a few trips for me now. I have referred her to others. On another note when I was concerned about a private transfer I recently made prior to my tour, Angel immediately checked it out and put my mind to ease! All went well. Kudos to both of your employees!

By: Pavlus Verified Traveler on 08/21/2024

By: Pavlus Verified Traveler on 08/21/2024

Not your fault, but I got Covid two days in and had to abort. Your people have been very helpful in filing an insurance claim

By: Pavlus Verified Traveler on 08/20/2024

Excellent arrangements and support.

By: Pavlus Verified Traveler on 08/19/2024

Destination was great did not like the boat

By: Pavlus Verified Traveler on 08/19/2024

Our K&T African Safari through Tauck was just amazing. Even though we'd watched every National Geographic and David Attenborough documentary on Africa, nothing comes close to being there in person. Our travel planner (Fia) and customer service contact (Brian) have always been easy to work with. We also appreciate the presentations you give with your travel partners. It's helped us prioritize which tours to book through Pavlus first.

By: Pavlus Verified Traveler on 08/13/2024

We have used Pavlus for 19 of our 20 Oceania cruises. Both our planner, Fia, and the staff at guest relations have been responsive to our calls and emails.

By: Pavlus Verified Traveler on 08/11/2024

Fully satisfied.

By: Pavlus Verified Traveler on 08/10/2024

Fia is always on top of any problem that crops up. She is the best

By: Pavlus Verified Traveler on 08/04/2024

By: Pavlus Verified Traveler on 08/03/2024

By: Pavlus Verified Traveler on 08/03/2024

We had a great tour, and all arrangements were well taken care of by Pavlus and Viking.

By: Pavlus Verified Traveler on 08/01/2024

My travel planner, Fia, at Pavlus Travel is excellent. Responds quickly to my emails and calls. Has wonderful trustworthy advice. I have recommended her to friends.

By: Pavlus Verified Traveler on 07/27/2024

By: Pavlus Verified Traveler on 07/19/2024

Since our grandson is celiac, the crew could not have been better to insure his dietary restrictions.

By: Pavlus Verified Traveler on 07/19/2024

We have done a bunch of viking cruises, had a few more issues on this one but nothing major. It is very nice to get some shipboard credit from Pavlus

By: Pavlus Verified Traveler on 07/14/2024

Fia our agent was responsive and helpful.

By: Pavlus Verified Traveler on 07/13/2024

By: Pavlus Verified Traveler on 07/13/2024

By: Pavlus Verified Traveler on 07/08/2024

By: Pavlus Verified Traveler on 07/06/2024

It was a great cruise. Azamara was excellent in every category. As usual, their management team was very present and always engaging with guests. Fia is always awesome! I love her.

By: Pavlus Verified Traveler on 07/02/2024

By: Pavlus Verified Traveler on 07/02/2024

We like Pavlus travel and would recommend them to our friends. Although we enjoyed our trip on the new Crystal, we think the quality was slightly better with old Crystal. We felt that some items appeared to be less quality, therefore cheaper (kleenex, toilet paper, condiments, etc.) and the price for airport transfer on debarkation was outrageous for a 3 mile trip. Old Crystal provided this for free, and was MUCH more involved.(NYC-Quebec)

By: Pavlus Verified Traveler on 07/01/2024

We have a good working relationship with Fia and would like to continue it. So far it has all been for expedition travel with Lindblad but other --> expedition <-- trips could be interesting. We're not "cruisers".

By: Pavlus Verified Traveler on 06/29/2024

Fia Bauer has assisted us in our travels many times. She is a good representative of your firm.

By: Pavlus Verified Traveler on 06/29/2024

There were inconsistencies in restaurant meal service and entertainment did not measure up to rival cruise lines.

By: Pavlus Verified Traveler on 06/29/2024

The first hotel in Dublin (Fitzwilliams Hotel) was not up to Tauck standards. The room was small, the toilet seat was practically falling off the seat, the TOWELS/BATHROBES were very OLD and used up. We asked for newer ones. Housekeeping services wouldn’t replenish our coffee/water each day we were there. We stayed an extra (3) days, we had to ask for services every day, Including Kleenex and TP. Not sure why the Europeans can’t leave extra items in the room-it’s baffling. We were also surprised there was very little Dublin excursions since there is so much history/things to see and experience. We were glad we were there the extra (3) days to see the museums, exhibits and enjoy the city. The welcome dinner to start The tour was terrible. Definitely not up to ( Tauck)standards. way too much (Cod) served at the beginning of the trip. We all got tired of the same fish prepared different ways. Tauck tours have differently changed since Covid, there’s not as much value as there used to be. The tour guides are still exceptional and TAUCK does offer individual one of a kind tours that most tour companies don’t offer. That’s the reason we will continue to travel with them.

By: Pavlus Verified Traveler on 06/26/2024

By: Pavlus Verified Traveler on 06/17/2024

Always responsive and act as an advocate for us

By: Pavlus Verified Traveler on 06/17/2024

Fia has been an absolute pleasure to work with. We have looked at a couple of cruises and she has given us quotes and advice on both.

By: Pavlus Verified Traveler on 06/09/2024

Love Fia, she takes great care of us!

By: Pavlus Verified Traveler on 06/08/2024

By: Pavlus Verified Traveler on 06/06/2024

Am so pleaaed with planning pur Tauck Italy trip including scheduling of airfare.

By: Pavlus Verified Traveler on 06/06/2024

My wife and I were celebrating our respective birthdays, and our anniversary. It was an excellent way to commemorate the significance of these milestones. Pavlus was recommended by a dear friend, who has used Pavlus, many times, in the past. She also recommended that we use Fia. It was a wonderful recommendation. Our travel agent, Fia, made excellent suggestions on our cabin, ship location and amenities. It was truly an exceptional experience. Fia was always responsive in obtaining information for us. We are thankful for her professionalism and courtesies. I would recommend Pavlus, without hesitation or reservation.

By: Pavlus Verified Traveler on 06/06/2024

Great trip and more than pleased with Fia’s help with the planning of our trip.

By: Pavlus Verified Traveler on 06/05/2024

By: Pavlus Verified Traveler on 06/04/2024

By: Pavlus Verified Traveler on 06/04/2024

By: Pavlus Verified Traveler on 06/02/2024

Fia simplified the whole process for us. From round trip air to the cruise itself. The cruise was the same price as posted on the Viking site, but the extra onboard credit made it worthwhile to book through Pavlus. Fia was a great help in securing the trip we desired.

By: Pavlus Verified Traveler on 06/01/2024

Fia is great, always responds to my questions in a timely manner. The Viking cruise experience was also great. Ship, itinerary, all good. Only issue was our luggage, one bag did not arrive with us in Barcelona, neither bag arrived with us in Jacksonville. Viking and Delta worked together in Barcelona so we had all of our luggage by the time the ship sailed. Delta was able to get our bags from Amsterdam to our home (2) days after our return. Viking set up our air, which was good, but lay over time from Bergen to Amsterdam for our flight to JFK was only 55 minutes, too short. I mentioned may concern about the short lay over to Viking at least a couple of times, they said not to worry. Next time I will insist on at least a 2 hour lay over. Overall we had a great experience.

By: Pavlus Verified Traveler on 05/31/2024

By: Pavlus Verified Traveler on 05/27/2024

FIA is a great help.. Really trust her ..

By: Pavlus Verified Traveler on 05/13/2024

Our cruise was canceled, of no fault of ours, no resolution or refund as of today. No communication as Fia is out of the office, she will get back to us when she returns. We are very disappointed and out lots of money so far

By: Pavlus Verified Traveler on 05/13/2024

I've sent Fia my journal of my travels, so I won't repeat all that here. Fia and Pavlus were there whenever I needed them and very helpful. Wish I always followed their advice.

By: Pavlus Verified Traveler on 05/13/2024

We’re very happy with Pavlus. Fia does an excellent job in a timely manner. We’ve never had a problem with any of the tours we’ve booked

By: Pavlus Verified Traveler on 05/09/2024

We travelled with Odysseys Unlimited which we love - 10 trips altogether. We always use Pavlus because I can always count on your customer service. Fia is a gem. Of course, the rebate is always welcome.

By: Pavlus Verified Traveler on 05/08/2024

My travel planner, Fia, has been very helpful and available when I had a question or to adjust the plans. My wife and I have done several cruise arranged by Fia on Silversea and Regent.

By: Pavlus Verified Traveler on 05/07/2024

Wonderful as always. Fia is great!

By: Pavlus Verified Traveler on 05/07/2024

By: Pavlus Verified Traveler on 05/05/2024

I love working with Fia Bauer , who has helped me so much and saved us a lot of money

By: Pavlus Verified Traveler on 05/04/2024

Fia does a wonderful job, we love working with her on our travel plans

By: Pavlus Verified Traveler on 05/01/2024

I love Fia! She is amazing. Responds to my emails in a timely manner and is always super helpful. I have recommended her to others. Don’t lose her!!!

By: Pavlus Verified Traveler on 05/01/2024

By: Pavlus Verified Traveler on 04/30/2024

Fia at Pavlus Travel has always provided me with answers for any question I have asked her, and if she doesn't know the answer to my question, she always talks with others to get me an answer. I love working with Fia and I often recommend her to anyone looking for an experienced Travel Agent.

By: Pavlus Verified Traveler on 04/29/2024

Great time! Fia gave us a bonus tour in Monaco that was great!

By: Pavlus Verified Traveler on 04/27/2024

We have taken many Viking Ocean and River Cruises and it is always a pleasure coordinating our travel with Fia. She is very responsive to our needs.

By: Pavlus Verified Traveler on 04/27/2024

Fia is fantastic, always available always good advise and always friendly I trust Fia

By: Pavlus Verified Traveler on 04/22/2024

Fia always responds to my messages in a timely manner. The cruise on the Heart of the Delta was just ok. Not the cleanest ship. No hand sanitizer anywhere on the ship. Breakfast at Peabody hotel in Memphis was poor for 2 mornings there.

By: Pavlus Verified Traveler on 04/22/2024

By: Pavlus Verified Traveler on 04/20/2024

By: Pavlus Verified Traveler on 04/20/2024

Your email says it is a “one question” survey. But you have added questions! Better update the message.

By: Pavlus Verified Traveler on 04/19/2024

The staff is always so helpful, including our agent Fia .

By: Pavlus Verified Traveler on 04/14/2024

We really enjoy working with Fia as she’s always very responsive to our needs or questions.

By: Pavlus Verified Traveler on 04/13/2024

By: Pavlus Verified Traveler on 04/11/2024

Great vacation. Love Fia and Pavlus.

By: Pavlus Verified Traveler on 04/11/2024

Fia as usual was very responsive regarding any questions I had I was trying to make pre-cruise arrangements with Azamara, which were not available as early as I had wanted. I contacted Pavlus for assistance in this matter, and they kept up with Azamara and got back in touch with me months later when this information became available. They also recognized that Azamara was not providing specifically what I had asked for and they did some additional research and provided me additional options. I had meanwhile made my own arrangements but I was very happy to see that Pavlus kept this on their list of things to do and went above and beyond when Azamara could not provide what I needed. I appreciate Fia's timely help, along with Customer Relations, and her reliability along with the great perks from Pavlus Thank you!!

By: Pavlus Verified Traveler on 04/09/2024

Fia was prompt in responding to our questions and concerns as we coordinated our cruise plans with another couple. As a past Pavlus client who was previously assisted by Fia, I contacted her directly for assistance in arranging this cruise. I hope to be able to use her again in the future.

By: Pavlus Verified Traveler on 04/08/2024

i wasn't pleased with what happened to oceania. we booked early and friends that booked three months later got a much better deal. I would think that our travel agent would have been aware of the change and notiftied us

By: Pavlus Verified Traveler on 04/08/2024

Fia has been our Travel Planner for several years. She continues to do a good job. We recommend Pavlus and Fia often.

By: Pavlus Verified Traveler on 04/08/2024

Difficult working with Pavlus and Oceania cruises. It took 2 months to get the confirmation of the bus trip from ship to air terminal at end of the cruise. I don’t recommend Oceania cruises at all. Never again!!

By: Pavlus Verified Traveler on 04/08/2024

By: Pavlus Verified Traveler on 04/07/2024

Would love to have a more proactive travel planner. I usually find the trip and book it and then have Pavlus take it over. I'd love to have a travel agent who calls me when a trip I might like has a good price/package with benefits so I don't miss out on a good deal. If an agent knows what trips you are interested in, they can be proactive and let you know when a good trip becomes available.

By: Pavlus Verified Traveler on 04/04/2024

By: Pavlus Verified Traveler on 04/03/2024

Working with Fia was a pleasant experience. She was knowledgable, well informed and extremely responsive when necessary.

By: Pavlus Verified Traveler on 04/03/2024

Thank you Pavlus for sending a letter to us before our cruise so that additional discount was applied when we booked a new cruise on board. We would appreciate if the same letter can be sent to us for our up coming cruise to Panama with Viking in December. Fia, Guest Relations, and Victoria Hill (during Fia's absent) were all very responsive and prompt in answering/resolving our questions or needs on our bookings. Their assistance is much appreciated. Thank you.

By: Pavlus Verified Traveler on 04/03/2024

Fia is always on top of any questions I have concerning my travels-- and always a calm voice when I am not I have sent my friends to her and they are very happy with the service she and Pavlus provide It's always a pleasure working with her .

By: Pavlus Verified Traveler on 04/01/2024

Pavlus Travel Great. Fia responds quickly and gets back ASAP! Will continue to refer all my travel to Fia and will continue to tell friends and family. Great Job! Overall trip with Oceania was a disappointment and not up to par as compared to our last cruise 5/2023.

By: Pavlus Verified Traveler on 04/01/2024

We appreciate the professional manner Pavlus agents handle our travel requests. Fia has been outstanding and we enjoy her enthusiasm toward travel. Bill & Beth Clark

By: Pavlus Verified Traveler on 03/31/2024

No complaints

By: Pavlus Verified Traveler on 03/29/2024

By: Pavlus Verified Traveler on 03/26/2024

I will book again with Pavlus.

By: Pavlus Verified Traveler on 03/26/2024

Fia was able to provide us with excellent assistance. The cruise was fantastic. Trans Atlantic cruises are our favorite type of travel. This represented our 40th cruise.

By: Pavlus Verified Traveler on 03/10/2024

Fia and your guest services crew are excellent. We had a great time. Fia's planning and advice were spot on..

By: Pavlus Verified Traveler on 03/05/2024

Fia was very helpful in preparing us for our cruise to Antarctica on the Atlas World Voyager. It was our 1st cruise, so we had lots of questions. I would recommend both Pavlus and Atlas.

By: Pavlus Verified Traveler on 03/05/2024

Whether dealing with Fia or Guest Relations, I never have to worry about having my questions answered in a timely, professional manner. Couldn't be more pleased with Pavlus. Keep doing webinars with your suppliers. I find them very useful.

By: Pavlus Verified Traveler on 02/18/2024

Fia is a fantastic agent. Answers all emails immediately and quickly resolves all issues.

By: Pavlus Verified Traveler on 02/12/2024

Fia is extremely responsive. She has the most pleasant personality!

By: Pavlus Verified Traveler on 02/10/2024

Fia is always helpful and prompt answering my many questions. Good job, Fia!!

By: Pavlus Verified Traveler on 02/07/2024

Fia always does a good job. If we have questions, she usually gets back to us very quickly.

By: Pavlus Verified Traveler on 10/26/2023

Fia was outstanding.

By: Pavlus Verified Traveler on 10/06/2023

Pavlus travel and Fia have been wonderful. Everything was done well and on time. We have recommended Pavlus to several people on this cruise. We will continue to use you for future travel plans.

By: Pavlus Verified Traveler on 10/04/2023

We use Fia for all of our personal and other family members cruise planning needs. She represents Pavlus extremely well! As a company just keep what you are doing in providing excellent customer service. The referral bonus and on board credit is definitely a plus compared to booking directly with any cruise line.

By: Pavlus Verified Traveler on 10/03/2023

I love working with Fia. She is very helpful and informative.

By: Pavlus Verified Traveler on 08/17/2023

Everything was fantastic. Fia did a great job with the planning of my first cruise ever.

By: Pavlus Verified Traveler on 08/17/2023

We love Viking. My wife has traveled with Viking seven times and I have five under my belt. Fia was a wonderful help. She put up with us debating and changing packages. Always sweet and pleasant - and always efficient.

By: Pavlus Verified Traveler on 07/30/2023

I am very satisfied with Pavlus Travel, especially with our travel planner Fia and with Mike in guest relations. I would definitely recommend them. Thanks so much.

By: Pavlus Verified Traveler on 07/22/2023

Vacation went very well. Prior to departure, Fia responded quickly to both phone and email contacts and was very good about letting us know when she would be out of the office and whom to contact should there be concerns.

By: Pavlus Verified Traveler on 07/21/2023

Fia does a wonderful job.

By: Pavlus Verified Traveler on 07/20/2023

Fia, Heather and others were extremely efficient in planning and communication. They were a pleasure to work with. We will surely use them for future travel.

By: Pavlus Verified Traveler on 07/15/2023

Fia is prompt & very helpful. We recommended Pavlus & Fia on our recent Viking river cruise

By: Pavlus Verified Traveler on 07/09/2023

Love working with Fia! She’s amazing and is always happy to help anyway she can!!!!

By: Pavlus Verified Traveler on 07/06/2023

Fia was very responsive and helpful

By: Pavlus Verified Traveler on 07/01/2023

Fia is an excellent agent !

By: Pavlus Verified Traveler on 06/28/2023

Fia, is great!!

By: Pavlus Verified Traveler on 06/19/2023

Fia did an outstanding and professional job as always. When my wife called she answered our questions and concerns. We are miles away from Albuquerque, but she made us feel like we were important.

By: Pavlus Verified Traveler on 06/12/2023

I was very pleased with my vacation and my service with Pavlus. Especially grateful to Fia, Erin and Mike in guest relations for all their help. Am using Pavlus again for another trip. Thank you so much.

By: Pavlus Verified Traveler on 06/05/2023

Very satisfied. Look forward to working with Fia again in the future.

By: Pavlus Verified Traveler on 06/03/2023

A trip of a life time. So many memories. Fia did a fabulous job and would recommend and have recommended her to friends for their travel needs. Can't wait to go traveling again. Thanks for all your hard work Fia and for keeping in touch while we were on this amazing journey.

By: Pavlus Verified Traveler on 06/03/2023

Fia Bauer was an excellent travel planner and paid real close attention to what we wanted from our trip We would explain what we wanted and where we wanted to go and she would customize the trips according to our plans. I have and will continue to recommend Fia and Pavlus travel in the future. I know we have the internet available to plan trips but it sure helps to have a source to reach out to with questions. Best vacation ever!!!!

By: Pavlus Verified Traveler on 05/27/2023

Fia has been taking care of our trips for years and consistently does a fantastic job.

By: Pavlus Verified Traveler on 05/21/2023

Fia was wonderful to work with. Covid made this trip planning so difficult. On the fourth reservation we finally travelled. She worked hard to see that we got a good deal. Thanks to her and to Pavlus.

By: Pavlus Verified Traveler on 05/18/2023

Fia is great, she provides quick, efficient , and professional service. The cruise with Oceania was wonderful, and they met our expectations.

By: Pavlus Verified Traveler on 02/27/2023

Extremely good service from Fia. Why would I use another travel agency??

By: Pavlus Verified Traveler on 02/18/2023

Fia was very helpful and responded quickly to our requests. We have had great service from Pavlus and will continue traveling with your help.

By: Pavlus Verified Traveler on 02/17/2023

Fia is the best. Cruise was wonderful.

By: Pavlus Verified Traveler on 02/17/2023

Fia is always on top of my requests.

By: Pavlus Verified Traveler on 02/13/2023

The cruise was fabulous. Fia is always friendly, capable and responsive.

By: Pavlus Verified Traveler on 02/11/2023

We like Fia’s responsiveness and of course count on your gift-after-trip. Keep up the good work!

By: Pavlus Verified Traveler on 01/31/2023

Fia did a great job & we have booked another cruise through her

By: Pavlus Verified Traveler on 01/23/2023

Fia gives me superior service along with a terrific price. This time there was a glitch with on board credit and it was solved expediently. Very satisfied!

By: Pavlus Verified Traveler on 01/20/2023

Enjoyed the complimentary tour you provided through Distinctive Voyages in Cozumel. Fia is an outstanding travel agent.

By: Pavlus Verified Traveler on 01/17/2023

Miss Fia is very instrumental in helping with our trip and keeping us posted with various changes in our schedule. She helped us with understanding the run around and made our life easier. We can always book the trip on our own but having her overlooking our trips was the greatest.

By: Pavlus Verified Traveler on 01/17/2023

Fia does an excellent job in helping plan all of our cruises. She is articulate, well organized, and represents Pavlus extremely well.

By: Pavlus Verified Traveler on 01/15/2023

Viking cruise was very good. Viking does everything right. Fia, kept us informed from booking to the time we received documents. She is a real Pro.

By: Pavlus Verified Traveler on 01/15/2023

Fia is great. Always tries to accommodate my needs. I feel very comfortable in recommending Fia and Pavlus.

By: Pavlus Verified Traveler on 01/14/2023

the trip was fantastic, Fia and the air team kept me calm and and provided great service. I've got 2 other cruises booked with Fia now!

By: Pavlus Verified Traveler on 01/10/2023

Fia is very professional every time I have a problem or question about my trip or flight. I know that I can count on her every time

By: Pavlus Verified Traveler on 12/25/2022

I love Fia and the Other valuable support team.

By: Pavlus Verified Traveler on 12/24/2022

My agent Fia is the best !!!

By: Pavlus Verified Traveler on 12/22/2022

I am very satisfied with my Travel Planner Fia. She is extremely helpful and very patient with all my requests. I have advised many people about Pavlus and Fia, and will continue to do so.

By: Pavlus Verified Traveler on 12/05/2022

Fia was absolutely great to work with. She took the extra step to get us additional bonus benefits. She could’ve easily said that there was nothing that could’ve been done since we had already booked. She always responded quickly to questions and referred certain issues to the support team. They were also great to work with. Thank you Fia for the great service!

By: Pavlus Verified Traveler on 11/29/2022

Fia has done an awesome job for us. Very responsive with great follow thru. We are planning on working with her for our next trips to Africa and Croatia.

By: Pavlus Verified Traveler on 11/24/2022

I have been so happy to have found Pavlus Travel many years ago to help plan our vacations, which are primarily cruises. I appreciate the extra perks Pavlus provides in addition to those I would get by booking directly with the cruise companies. For many years now, Fia has been like our personal travel agent. She is absolutely the best in how she provides assistance through all phases of booking and completing our travel. She is always so very cheerful which is so welcome in dealing with any company. She goes out of her way to be available and always answers our many questions and concerns. On our most recent cruise, our flights from the US to Europe were cancelled/rebooked without us being notified. Fia came through like a champ when we called her from the airport in panic an hour before we were scheduled to leave. She got everything straightened out with the cruise company, got us the information in time to catch our rescheduled flights. I don't know that we could have accomplished this without her help. I am always telling friends and acquaintances, including those we meet on our trips, about how great Pavlus and Fia have always been. Please consider us one of your favorite customers.

By: Pavlus Verified Traveler on 11/15/2022

Very satisfied with Fia's help. Also love getting money back!

By: Pavlus Verified Traveler on 10/31/2022

Our cruise was wonderful and well worth the wait. We originally scheduled this for October 2020, it was canceled and rescheduled for October 2021. That was also canceled, the original itinerary changed meaning we would not get to both Santorini and Mykonos. Fia worked with us and we ended up with back to back cruises. This worked out so well because we not only saw both islands but we also. Were able to visit Israel. What an experience that was. Fia is always a pleasure to work with. She is knowledgeable and enthusiastic about her work. We have yet to be disappointed with anything we have done with Pavlus.

By: Pavlus Verified Traveler on 10/29/2022

Fia is my travel planner and I really enjoy working with her.

By: Pavlus Verified Traveler on 10/15/2022

I always use Pavlus and call Fia when I want to plan a trip!

By: Pavlus Verified Traveler on 10/14/2022

Fia is wonderful.

By: Pavlus Verified Traveler on 10/13/2022

Happy with Viking River Cruses. Great service from Fia!!

By: Pavlus Verified Traveler on 09/22/2022

Excellent cruise with Regent! Fia was extremely helpful!

By: Pavlus Verified Traveler on 09/07/2022

We had an amazing cruise from Iceland, even got the bonus of seeing the Northern LIghts. Thank you for the OBC, we dined at one of the specialties restaurants and it was very special.

By: Pavlus Verified Traveler on 08/27/2022

Fia took over our reservation in Denise’s absence. She was very attentive and helpful. We love that Pavlus gives a rebate!

By: Pavlus Verified Traveler on 08/24/2022

We love Fia. I sent you an email telling you how happy we are with the service we receive from her. We were using a different agent that wasn't handling our needs and we switched to Fia. She is happy, perky, responsive, professional and most importantly gets back to us immediately. Couldn't be happier.

By: Pavlus Verified Traveler on 08/15/2022

we had A great Viking cruise on the Rhine River. Thank you for sending us the onboard $$ to use on our cruise. Fia did a fine job explaining how it would all work. I was referred by a friend.

By: Pavlus Verified Traveler on 08/14/2022

Vacation was great. Fia was awesome

By: Pavlus Verified Traveler on 07/26/2022

Fia is a GEM! She handles EVERYTHING immediately and professionally. She is easily the best (of the 4) agents we have worked with at Pavlus.

By: Pavlus Verified Traveler on 07/26/2022

Fia is terrific and the best travel consultant we have ever had. She is immediately responsive, gives us excellent information and is always on top of things. We hope she stays with you forever, Kudos to you for including her in your agency. We also appreciate Pavlus' services and the 10% back on our trips. It is what directed us to you from previous travel agencies and we have never left. Thanks again.

By: Pavlus Verified Traveler on 07/26/2022

We combined two trips in one - a Globus train tour of Switzerland and an Avalon river cruise from Switzerland to Amsterdam. Fia was great in coordinating both tours and getting us what I thought was a very good price. We are planning an upcoming trip to Australia and New Zealand early in 2023 and I have already talked to Fia regarding that. I expect to receive the same great service from her that I have received in the past.

By: Pavlus Verified Traveler on 07/25/2022

Fia was a great travel planner. When I contacted her she got back to me in a timely manner. My husband and I really enjoyed the Oceania cruise. We actually booked a trip onboard while on this recent trip.

By: Pavlus Verified Traveler on 07/21/2022

Very satisfied. FIA was extremely responsive to all my queries

By: Pavlus Verified Traveler on 07/10/2022

Great service and support from Fia. We were impressed with the additional onboard credits and the check for referring a friend. Would definitely book with Pavlus again!

By: Pavlus Verified Traveler on 07/10/2022

I have referred many people to Pavlus Travel and especially Fia. She is always quick to answer any questions you may have and I really appreciate that! I know how busy she must be with everyone traveling again!!!! Working with Fia makes traveling a pleasure again!!!!

By: Pavlus Verified Traveler on 07/07/2022

Fia did a great job, as always. She gets back to us on a timely basis and answers all questions fully. We could not be happier with Pavlus. Thanks

By: Pavlus Verified Traveler on 07/02/2022

Fia continues to be amazing, I've recommended her to several folks and they have been impressed as well

By: Pavlus Verified Traveler on 06/28/2022

Tauck trip to Switzerland was fantastic and exciting. Fia did a great job communicating any questions and concerns we had.

By: Pavlus Verified Traveler on 06/23/2022

Fia has been doing a wonderful job for us with every trip she has planned.

By: Pavlus Verified Traveler on 06/11/2022

Fia was great and very easy to work with.

By: Pavlus Verified Traveler on 06/01/2022

Fia was very friendly and accommodating

By: Pavlus Verified Traveler on 03/02/2022

As is usually the case, Fia was great. Always willing to help and go the extra mile. Globus tour was very good, Excellant guide.

By: Pavlus Verified Traveler on 02/26/2022

Fia was great putting together this cruise for us

By: Pavlus Verified Traveler on 02/24/2022

Great service

By: Pavlus Verified Traveler on 02/21/2022

Fia was very patient with us since this cruise had to be rescheduled 3 times. I had many questions during these last 2 years and she was always willing to help.

By: Pavlus Verified Traveler on 12/30/2021

Fia was great. She handled all of my questions in a timely manner and with more than sufficient detail. The cruise was quite nice and we returned home prior to many of the problems that covid is now causing. The Viking cruise did daily covid saliva testing and provided individual tracking devices in case of an outbreak. All in all a great trip

By: Pavlus Verified Traveler on 12/27/2021

Fia and her VP were incredible in rebooking my flight home after a travel delay!! That level of customer service definitely earns my loyalty…

By: Pavlus Verified Traveler on 12/14/2021

Well its just say it was interesting. Due to no fault of Viking we didn't get to see the ports we where hoping to go to and then we had a post tripped planned that had to be cancelled due to going to cape verde. Since it was an African country Argentina wouldn't let us dock on the 5th of dec even though viking gave us covid tests every day. So lets just say it was an experience. Fia was great enjoy working with her. She has been very helpful and when she gets back from her vacation need to talk to her about another trip.

By: Pavlus Verified Traveler on 12/06/2021

Vacation was great!

By: Pavlus Verified Traveler on 11/26/2021

Wonderful Captain Rune Loekling who mingled with everyone. All of the staff were so helpful and friendly. We loved "Rocky", the manager of Manfridis. The daily trips were a mixed bag...the trip to Thessaloniki was a waste of time...nothing to see after a long bus ride up the mountain. Since the in Volos was closed, we were told we'd be going to Portaria but did not go! Ephesus and Rhodes were fabulous. Our favorite was Nafpoli...could have spent one more day there... It would help if the tours were catered to slower folks, too. We noticed quite a few travelers using walkers and canes trying to keep up with the group, especially with a lot of stairs. All in all a great trip as is usual with Viking. We have 2 additional cruises scheduled with Viking for 2022. We enjoy working with Fia but she seemed a bit irritated this time, maybe a bit overwhelmed trying to catch up.

By: Pavlus Verified Traveler on 11/24/2021

Outstanding vacation and support from my TA Fia.

By: Pavlus Verified Traveler on 11/23/2021

We are very satisfied with Fia and Mike Duran assistance with all my questions regarding travelling to France with the best of their knowledge on a timely basis. Much appreciated!

By: Pavlus Verified Traveler on 11/15/2021

Fia was fantastic.!. We had a great trip with Tauck through the guidance by Fia. She made the whole experience easy, pleasurable and memorable..

By: Pavlus Verified Traveler on 11/12/2021

Excellent.

By: Pavlus Verified Traveler on 10/30/2021

Love working with Fia Bauer, she's been so helpful and saved us money on all our trips . Which because of the savings we can travel even more. !

By: Pavlus Verified Traveler on 10/17/2021

Always outstanding service, my rep Fia is a great asset to your company!!!!!

By: Pavlus Verified Traveler on 10/09/2021

I was very pleased with the updates and availability of Fia. She suggested we not cancel when we were fearful if the weather/fire in some of our destinations. She was correct and it was a great trip.

By: Pavlus Verified Traveler on 10/04/2021

Very professional, work w client’s interest as top priority! 5 stars for my agent Fia !

By: Pavlus Verified Traveler on 09/30/2021

Have used Pavlus for two trips, so far. Very pleased with your service. Thanks!

By: Pavlus Verified Traveler on 09/26/2021

We love working with Fia Bauer. She has helped us save money on trips and has allowed us to travel more .

By: Pavlus Verified Traveler on 09/23/2021

Everything was great. Fia is fantastic Given all the ever changing requirements due to Covid, it went really smoothly!

By: Pavlus Verified Traveler on 09/15/2021

We were very happy with the service and prices and will use amd recommend Pavlus again.

By: Pavlus Verified Traveler on 08/07/2021

Things always go as planned.

By: Pavlus Verified Traveler on 08/02/2021

Fia always does a great job for us finding the best cruises and the best prices. She is so friendly and helpful, I can't imagine a better travel agent. We also appreciate the extra ship credits we get when we book with Pavlus.

By: Pavlus Verified Traveler on 04/14/2021

Pavlus/Fia have treated us like royalty. I am recommending you to anyone I hear that is traveling.

By: Pavlus Verified Traveler on 11/24/2020

Fia is the best