Favorite Destination You’ve Traveled to: Kenya
Destination You’d Love to Go: Myanmar

Recommendations and Reviews of Susan

All reviews are from actual Pavlus clients

By: Pavlus Verified Traveler on 02/08/2023

It was a great vacation. Susan was persistent in dealing with Atlas Ocean Voyages. They did not return phone calls and we had trouble getting their air -- but your air department was eventually able to work with them!

By: Pavlus Verified Traveler on 02/02/2023

Fantastic cruise. I have booked my getaways with Susan for several years. I would not even consider using any other travel associate ever. She answers all my questions and always returns my call when I have concerns or needed info regarding my planned trips. You are so fortunate to have her in your business.

By: Pavlus Verified Traveler on 12/07/2022

Susan always goes over and beyond to help my wife and I if we run into any problems while on a river cruise, ocean cruise at sea, or land tours. She is amazing and I can not praise her enough for her efforts. That is exactly why I have been booking all my travels over 20 years with her!

By: Pavlus Verified Traveler on 12/04/2022

Cruise was great. Susan is a very caring and efficient travel planner. Have had the pleasure of working with her for quite awhile.

By: Pavlus Verified Traveler on 11/09/2022

We are a long-time customer of Pavlus. All our trips have been highly satisfactory, and we constantly recommend your company to our friends. Susan has been our travel consultant for many years, and she is fabulous to work with.

By: Pavlus Verified Traveler on 11/09/2022

We had a wonderful Rhine River cruise with an extension in Lake Como before the cruise and an extension in Amsterdam after the cruise. The entire trip was wonderful, Viking did a terrific job coordinating transportation to and from the airports and to and from extensions and the cruise. Susan was a great help scheduling this trip, as well as a previous date for this trip which was ultimately canceled due to Covid concerns. She transferred our vouchers and helped us schedule this trip in combination with some specials Viking was offering for this date. We would definitely work with Susan again and will schedule an additional Viking River cruise at some point in the future.

By: Pavlus Verified Traveler on 10/08/2022

Susan is always extremely helpful and courteous.

By: Pavlus Verified Traveler on 10/05/2022

Susan is absolutely terrific! She handled the booking and was very helpful. The Tauck tour did not disappoint, as usual. They take care of everything in a most professional manner, and the tour was extremely interesting.

By: Pavlus Verified Traveler on 09/11/2022

We were pleased with the service we received from Pavlus Travel. Whenever I had questions Susan Bender was able to get the answers for me. We look forward to working with her again on our next cruise.

By: Pavlus Verified Traveler on 09/03/2022

We have been dealing with Susan for a number of years and keep coming back because she is the best! She truly cares for our best interests and makes our traveling a pleasurable experience. We have recommended several of our friends over the years, to use her services. And they too have been very happy! She is definitely as asset to Pavlus Travel!!!!!

By: Pavlus Verified Traveler on 09/02/2022

We are pleased to have Susan. Her experience is reflected in her attention to detail and knowing what promotions are offered. We want to continue having her as our Pavalus representative! Having been in sales myself for 30 years I had confidence in handing our our cards she provided to other passengers knowing they would be treated well ! Arnie and Sandee Linde Sedona, Az.

By: Pavlus Verified Traveler on 08/26/2022

Susan is great.

By: Pavlus Verified Traveler on 08/26/2022

Susan is great. Very responsive.

By: Pavlus Verified Traveler on 08/24/2022

We have added new guests to Pavlus. Susan is a great agent, always what we need. And Pavlus offers OBC refundable, although we always spend it OB. We started in 2009 from my Moms experience and have seen the world through Pavlus. More upcoming to AUS and NZ!

By: Pavlus Verified Traveler on 08/21/2022

The tour of Paris was a wonderful trip. Susan was helpful in facilitating all the details and flights. The savings were significant as well. Thank you Susan.

By: Pavlus Verified Traveler on 08/16/2022

EXCELLENT- will certainly follow Susan in the future.

By: Pavlus Verified Traveler on 07/03/2022

Susan made sure we had all the travel details, outstanding service!

By: Pavlus Verified Traveler on 06/24/2022

Very satisfied with Pavlus and our agent Susan Bender! Thanks for the wine, cheese and fruit tray in our cabin!

By: Pavlus Verified Traveler on 06/13/2022

Pavlus as a company has good deals to offer its clients. Susan was most helpful and accommodating. She replied to my mail/call fast. It's been wonderful working with her.

By: Pavlus Verified Traveler on 06/09/2022

Always been very satisfied with the level of service that we have received from Pavlus Travel so there is no need to look anywhere else. Susan has been wonderful to work with (for this trip and 2 others in the past) despite all of the challenges and changes during the last two years. I always highly recommend my friends to check out Pavlus before booking a trip somewhere else. Looking forward to using your services again in the future.

By: Pavlus Verified Traveler on 06/02/2022

Susan always treats us great after 9 years of travel.

By: Pavlus Verified Traveler on 03/01/2022

Steve was best tour guide. Hotels, transport and food we all great. Yellowstone in Winter- highly recommended!

By: Pavlus Verified Traveler on 02/28/2022

Very pleasant trip and still well pleased with Pavlus travel.

By: Pavlus Verified Traveler on 02/21/2022

We had a wonderful time

By: Pavlus Verified Traveler on 01/30/2022

I have booked 26 land tours, river cruises, and ocean cruises (some of these have been as long as 6 weeks plus) through Susan Bender since 2002. That is 21 years of travel bookings over two (2) decades. Susan has helped my wife and I see the world and am I very grateful for that. What a person witnesses in the world each day traveling changes a persons outlook on life. The world and people are so amazing and beautiful it is hard to describe. After my tour or cruise has been booked I am also very grateful for all of the those who have helped finalize the booking if there were problems, and with the pandemic and it’s cruise cancellations there were problems and rebooking’s that had to be done. Susan was a real trouper to help in that tedious task of rebooking and helping with the Future Cruise Credits. Others who have helped over the years that I can always count on are Victoria who always gets me to someone available in customer service. Customer service has done an amazing job with every detail. A big shout out to Brian in Vermont for his help in getting FCC’s and straightening out other complex issues with cruise lines. LeAnn for her help in rebooking airlines after cancellations, a very difficult task also. Thanks to the many others in customer service who have helped me over the years and to the new manager of customer service who has even taken upon herself to help me with a couple of issues. We were on an Australian cruise when it was cut short in March 2020 because of the pandemic, the eight cruise cancellations that followed the last two years, but this month on January 2 we were able to take our first cruise! Wow, what an experience, on a ship that holds normally close to 3,000 passengers but we only had 592 passengers! It felt like a yacht with our own personal servants. It is good to be back traveling and we now look forward to our cruises the rest of this year. In November this year, my wife and I will be celebrating our fiftieth (Golden) Wedding Anniversary, so I plan on making more river or ocean cruise bookings through Susan shortly, for next year and beyond! Best Regards To All, Doug Dueker

By: Pavlus Verified Traveler on 01/26/2022

We have used Pavlus frequently for years. Susan has always been very responsive and helpful. We also appreciate the rebate. Thanks for all your good work.

By: Pavlus Verified Traveler on 01/10/2022

Viking Ocean Cruise to the West Indies We love Viking Ocean cruises. They take excellent care of us. Beautiful ship, top notch service, safety protocols, and inviting ports. Pavlus did an outstanding job. They went above and beyon in fulfilling their promies to us regarding shipboard credits. Thank you! Carmelynn & Jerry Bragiel

By: Pavlus Verified Traveler on 01/03/2022

Susan is great

By: Pavlus Verified Traveler on 01/02/2022

The Viking Rhine Cruise was again a happy event for us. Even though our first day in Amsterdam was diverted to Dusseldorf as Netherland completed shut down on 12/18/21 due to COVID, Viking gave us an alternative that was equally satisfying. It was great to be travel again after almost 2 years at home. Susan was very helpful and we had to change our flights several times due to COVID documentation or testing requirements for layover. My son and his fiancée missed connecting flight from UK to Amsterdam. We almost missed our connecting from Paris to DC due to long lines in France immigration check. It was full of anxiety what to do if we missed the flight, whether we need to be tested again to meet the 24-hr US COVID test requirement, and what to do to change the flight. A lot of worries. Nevertheless, we are back at home in Washington, DC.

By: Pavlus Verified Traveler on 12/30/2021

Oceania Rivera is a wonderful ship.. We are repeat travelers on this ship. Pavlus Travel makes everything so easy. They are great to work with. Thank you!

By: Pavlus Verified Traveler on 12/25/2021

The trip was wonderful. Susan Bender organized it extremely well and was very responsive to all my questions, and I unfortunately had a few because of covid restrictions. I would definitely turn to Pavlus again for a similar trip. And thank you for the Stollen!!!

By: Pavlus Verified Traveler on 11/21/2021

Everything went smoothly, thanks! I appreciated the on-board credit.

By: Pavlus Verified Traveler on 11/21/2021

As always Susan was most helpful.

By: Pavlus Verified Traveler on 11/20/2021

This last Globus tour of S. Calif. was extraordinary. I have booked tours with Pavlus travel and Susan B. since 2005(?) and have been very pleased.

By: Pavlus Verified Traveler on 11/15/2021

We had a fantastic vacation and thank you Susan for working with us!

By: Pavlus Verified Traveler on 11/13/2021

Finally, we were able to enjoy our Avalon River Cruise on the Rhine that was booked in 2019. We had a wonderful time and appreciated the personal service that Susan Bender delivered throughout the entire process. Being our third vacation with Susan, she feels like a friend, always looking out for us and delivering detailed information when necessary. I also want to recognize Renee Wallace who provided excellent information about the changing COVID requirements entering Holland. Her responses to my questions were prompt and very helpful. I've already referred two more friends who followed our trip to Pavlus and have more to share information. Thank you again!

By: Pavlus Verified Traveler on 11/05/2021

Tauck, as always, provides excellent service. Susan has been helpful but I still miss Carol.

By: Pavlus Verified Traveler on 10/17/2021

Susan has been our travel planner for 20 years and we continue to enjoy a great relationship with her and Pavlus. I appreciate that Susan returns our calls in a timely manner, follows up with our requests quickly and e-mails all pertinent information. On our recent trip to New England with Tauck, we recommended Pavlus to three couples we traveled with and gave them Susan's card. Thank you for your travel services.

By: Pavlus Verified Traveler on 10/17/2021

very satisfied

By: Pavlus Verified Traveler on 10/15/2021

Very easy, great to work with.

By: Pavlus Verified Traveler on 10/14/2021

We're not home yet! Yeah! Susan is so responsive, we feel well taken care of.

By: Pavlus Verified Traveler on 10/10/2021

WE always get great service from Susan.

By: Pavlus Verified Traveler on 09/20/2021

Lovely trip with no hidden costs. Will use your service again.

By: Pavlus Verified Traveler on 09/16/2021

Everything went like clockwork in these strange "New Normal" COVID times. I had a wonderful cruise around Iceland. I went on so many tours that I lost 3 pounds despite eating everything in sight.

By: Pavlus Verified Traveler on 08/09/2021

Trip was great and Susan kept us updated with all the changes and credits.we will continue to work with her.

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