About Crystal
“Aboard the two highest-rated ships in the world, Crystal Symphony and Crystal Serenity, you will discover the hallmarks of Crystal... extraordinary service, abundant space, exceptional quality and incredible choices. This is the very essence of the company; this is the Crystal Difference. A steadfast commitment to excellence has earned Crystal Cruises unprecedented recognition as the World’s Best for an incredible 15 years – an accomplishment unmatched by any other cruise line, hotel or resort anywhere in the world.” — Crystal
Crystal was founded three decades ago and reborn in 2022, when A&K Travel Group acquired the storied name and set about an exacting revival. Its two ships, Crystal Serenity and Crystal Symphony, were comprehensively reimagined in 2023 — Serenity now carries just 740 guests across 402 ocean-view suites and rooms, Symphony 606 guests across 330 — giving Crystal what it describes as an industry-leading space-to-guest ratio and nearly one staff member per guest.
All-inclusive here means exactly that: every restaurant and every bar is complimentary from start to finish, from breakfast through tasting-menu dinners with wine pairings, and a personal butler attends every guest room and suite. Serenity offers ten dining venues and Symphony nine, headlined by Umi Uma — the only restaurant at sea from award-winning chef Nobu Matsuhisa — alongside Waterside's à la carte celebration of local, seasonal produce. Evenings bring Broadway-standard entertainment; days can drift through the Aurōra Spa.
Crystal was named No. 1 Midsize-Ship Ocean Cruise Line in the Travel + Leisure World's Best Awards for the second consecutive year in 2026. Its itineraries span the Americas and Caribbean, extended Grand Journeys, and full World Cruises, and a new chapter opens in 2028 when Crystal Grace — the line's first new ocean ship in 25 years, carrying 650 guests — joins the fleet. It suits travelers who want luxury delivered quietly, completely, and without an extra bill in sight.
Save on Crystal with Pavlus Travel
Pavlus Travel has been helping travelers save on the world's best cruise lines since 1994. Book Crystal through Pavlus and our exclusive discounts stack on top of the line's own current promotions — then our Lowest Price Guarantee keeps it that way. You never pay a service or planning fee, and you work one-on-one with a dedicated advisor who knows Crystal inside and out, from first quote to final port.
- Exclusive Pavlus savings on every Crystal sailing
- Lowest Price Guarantee — matched or beaten
- Never any service or planning fees
- A dedicated personal travel advisor, not a call center
- 30+ years of negotiated cruise-line relationships
Get Your Crystal Quote
Our advisors quote the real bottom-line price — exclusive savings included — in minutes, with zero obligation.
Call 1-800-528-9300 Browse Sailings & Get a QuoteThe Crystal Experience
Truly all-inclusive
Every restaurant and every bar is complimentary from start to finish — including tasting-menu dinners with wine pairings — with no onboard surprises.
Butler service for all
A personal butler attends every guest room and suite, part of a staff corps that numbers nearly one crew member per guest.
Umi Uma by Nobu
The only restaurant at sea from award-winning chef Nobu Matsuhisa, serving his signature Peruvian-Japanese fusion aboard both ships.
Space and serenity
Midsize ships of 606 and 740 guests deliver what Crystal calls an industry-leading space-to-guest ratio, refurbished throughout in 2023.
Crystal Grace, arriving 2028
Crystal's first new ocean ship in 25 years will carry 650 guests while upholding the line's standards for dining, entertainment, and service.
Grand Journeys and World Cruises
Extended voyages — including full World Cruises — carry Crystal's all-inclusive standard across whole seasons of travel.
What's Included with Crystal
- All restaurants, from casual venues to tasting-menu dinners with wine pairings
- All bars and beverages
- Personal butler service for every guest room and suite
The Crystal Fleet (3 ships sailing bookable itineraries)

Crystal Grace
First new ocean ship in 25 years will represent a bold, industry-leading evolution of Crystal’s celebrated heritage.Arriving in May 2028, Crystal Grace will embark upon her inaugural voyage on June 11, 2028, following a series of preview sailings. Along with spacious all-suite accommodation, first-rate entertainment, and world-class dining, the ship will also feature our signature promenade deck wrapping around the whole perimeter. Like Crystal Symphony and Crystal Serenity, Crystal Grace will offer one of the highest crew-to-passenger ratios at sea, ensuring the personalized service and attention to detail that has made Crystal an award-winning brand for more than three decades.
See Crystal Grace sailings →
Crystal Serenity
With an industry-leading space to guest ratio across an array of social areas, crystal serenity offers the utmost comfort, quality, personalisation and choice.
See Crystal Serenity sailings →
Crystal Symphony
With elegant lines and sweeping ocean views, the intimate ship houses expansive suites and guest rooms, alongside a world-class choice of dining, wellness and entertainment.
See Crystal Symphony sailings →Good to Know Before You Book
Gratuities & tipping
Cancellation policy
Cancellation By Guest
| Days prior to departure | Cancellation fee |
|---|---|
| 121 days or more | $125 per booking administration fee* |
| 120 days - 91 days | 25% cancellation fee |
| 90 days - 76 days | 50% cancellation fee |
| 75 days - 51 days | 75% cancellation fee |
| 50 days - 0 days | 100% cancellation fee |
| Days prior to departure | Cancellation fee |
|---|---|
| 181 days or more | $250 per booking administration fee* |
| 180 days - 151 days | 25% cancellation fee |
| 150 days - 121 days | 50% cancellation fee |
| 120 days - 91 days | 75% cancellation fee |
| 90 days - 0 days | 100% cancellation fee |
| Days prior to departure | Cancellation fee |
|---|---|
| 407 days or more - Aquamarine, Sapphire, Junior Penthouses & Penthouses only | $500 per booking administration fee |
| 406 days - 181 days - Aquamarine, Sapphire, Junior Penthouses & Penthouses only | 10% cancellation fee |
| 181 days or more - Single / Double Guest Room only | $500 per booking administration fee |
| 180 days - 151 days | 25% cancellation fee |
| 150 days - 121 days | 50% cancellation fee |
| 120 days - 91 days | 75% cancellation fee |
| 90 days - 0 days | 100% cancellation fee |
| Days prior to departure | Cancellation fee |
|---|---|
| 365 days or more | Suite categories up to and including Sapphire - $500 per booking administration fee / Junior Penthouse & Penthouses - 10% cancellation fee |
| 364 days - 151 days | 25% cancellation fee |
| 150 days - 121 days | 50% cancellation fee |
| 120 days - 91 days | 75% cancellation fee |
| 90 days - 0 days | 100% cancellation fee |
Smoking on board
Traveling with minors
Pregnancy policy
Policies are provided by Crystal and can change; your Pavlus advisor will confirm current terms for your specific sailing before you book.