Favorite Destination You’ve Traveled to: San Juan, Puerto Rico
Destination You’d Love to Go: The Galapagos

Recommendations and Reviews of Dianne

All reviews are from actual Pavlus clients

By: Pavlus Verified Traveler on 11/15/2022

Great recommendation from Dianne. We enjoyed the tour.

By: Pavlus Verified Traveler on 10/30/2022

We love Pavlus and especially Dianne. She always takes great care of us! Pavlus is absolutely the best travel agency out there!

By: Pavlus Verified Traveler on 10/15/2022

Always extremely happy with dealing with Pavlus and having Dianne plan our trips! Have used Pavlus for many vacations and have referred your company to other people.

By: Pavlus Verified Traveler on 10/05/2022

Dianne found this trip to the Oberammergau Passion Play at very short notice. Pavlus also helped with the flights, it all went very well

By: Pavlus Verified Traveler on 10/03/2022

Dianne did a great job booking our trip and keeping us updated on the information sent by the tour company.

By: Pavlus Verified Traveler on 09/14/2022

Dianne and her travel colleagues have always been ‘spot on’ when assisting us with our travel plans. We have completed 4 European cruises with Pavlus and have always been very satisfied.

By: Pavlus Verified Traveler on 09/02/2022

Pavlus has become my favorite travel company, I plan on using them and Dianne whenever I travel.

By: Pavlus Verified Traveler on 08/18/2022

Both Diane and the rest of the Pavlus team provide great service.

By: Pavlus Verified Traveler on 08/13/2022

Although our Globus Italy tour was canceled 4 times due to Covid, Diane called me promptly each time over 2 1/2 years and try to rebook. We finally flew to Rome July 22 to meet up with our Globus tour which was wonderful. Thank you Diane for all the rebooking and refunds that went in for years!

By: Pavlus Verified Traveler on 08/06/2022

Extremely satisfied with Dianne's care and arrangements, and also thanks for the Guest Relations support.

By: Pavlus Verified Traveler on 08/02/2022

This is the 4th Viking Cruise we have booked with Dianne. The most recent cruise was booked in 2019 for 2020 but was delayed due to the pandemic. We have been satisfied with Dianne's work as our travel planner and have recommended Pavlus to several friends and family. Thank you!

By: Pavlus Verified Traveler on 06/26/2022

I've been working with Dianne since 2015 and she's always taken outstanding care of my travel needs.

By: Pavlus Verified Traveler on 02/20/2022

Pavlus came through as the first class organization that we always knew that it was as our vacation came to an end. Pavlus took an unfortunate situation(I came down with COVID on our Antarctica cruise) and made it into as painless an ordeal as possible. Being quarantined for a week our flights home from Argentina needed to be changed -first we needed a flight from Ushuaia Argentina booked and than we needed our flight from Buenos Aires to New York rescheduled. I called Pavlus on a Sunday when their Air support department is normally closed. I was called back by a supervisor who not only was able to switch flights for us but was able to obtain first class seats for the 1st flight(we were already booked first class on the 2nd flight) at no cost to us. Pavlus is truly a class act.

By: Pavlus Verified Traveler on 01/12/2022

We were very pleased with our experience on Viking Ocean.

By: Pavlus Verified Traveler on 01/01/2022

Dianne has handled both of our trips very well, answered all our questions in a timely manner. Everything has gone off without a hitch.

By: Pavlus Verified Traveler on 12/31/2021

Thank you for continuing to provide excellent service during these challenging times. Dianne continues to provide outstanding warm personalized service regardless if it was a new cruise or having to cancel and rebook other arrangements. Christine was most helpful sorting thru all the Cruise vouchers and credits and working with the cruise line to transfer them correctly. Also Chris and Brian were responsive and took care of any questions we had. A real team approach!. Our last cruise on the Celebrity Silhouette was very enjoyable. We felt safe on the ship with all the health/safety protocols. We are getting spoiled being on 1/2 filled cruises. Only at the crowded airport did we feel concerned during our travels. Please thank your entire team and wish every one a very happy and healthy New Year! Meryl and Larry Stern

By: Pavlus Verified Traveler on 12/31/2021

Had a great time - Celebrity is top notch

By: Pavlus Verified Traveler on 12/21/2021

Viking Christmas on the Elbe was wonderful. Cruise was not as originally planned but Viking always comes thru with something just as good or better. A lot of the Christmas Markets were closed and some of the original dockings, but Viking certainly made up for it. It was still a marvelous trip in spite of the issues caused by the current pandemic.

By: Pavlus Verified Traveler on 12/13/2021

Dianne is always efficient, friendly and professional. All questions are answered in a timely manner. Excellent representative of Pavlus. Fortunate to have her as part of the team, .

By: Pavlus Verified Traveler on 11/28/2021

Very good vacation! Nice to be traveling again. Our reservation was well taken care of. Thank you!

By: Pavlus Verified Traveler on 11/14/2021

Very satisfied. Diane has always worked hard to make sure our plans come to fruition. Uniworld bent over backwards to make sure we were will taking care of. Sights and food were amazing.

By: Pavlus Verified Traveler on 11/11/2021

We had a wonderful vacation, we have travelled with Pavlus a great deal only reservation is would like a quicker response to our requests

By: Pavlus Verified Traveler on 10/19/2021

Over the years, Dianne has consistently been there to answer my random questions and set me up with the tours and packages that I'm interested in. I'd first heard of you in 2005 and initially it was the 13% Globus discount which drew me in. However, with the dozen or so tours taken since then, it's been the simplicity that keeps me coming back. A random idea enters my head. I send an email to Dianne and essentially ask 'is this possible?' and in short order I see a draft invoice prepared that includes exactly what I'd envisioned.

By: Pavlus Verified Traveler on 10/16/2021

Gave our cards to a number of people. Very unlikely we will go on vacations by rail again - disappointed by the poor time management by the tour manager and her general insecurities.Didn't kmow her materials and read most of the informatioin about places visited which I could do in the car via google!! Enjoyed seeing some Fall foliage but cut short by staying too long in seaport that wasn't necessary, etc.

By: Pavlus Verified Traveler on 10/06/2021

Dianne and all support staff were timely and accurate.

By: Pavlus Verified Traveler on 09/27/2021

Great job sorting out all the difficult details to travel right now.

By: Pavlus Verified Traveler on 09/22/2021

Good trip and excellent booking support.

By: Pavlus Verified Traveler on 09/15/2021

Great people diane and Lauren

By: Pavlus Verified Traveler on 09/15/2021

We had a wonderful time on Viking Rhine River Cruise! A little confusion w/ details of trip postponed a year due to Covid. Would have appreciated details being printed out a little more clearly. Other than that, we very much enjoyed our trip & everything worked out fine.

By: Pavlus Verified Traveler on 09/01/2021

Always a professional, enjoyable experience even amidst these turbulent times.

By: Pavlus Verified Traveler on 08/26/2021

Dianne and the rest of your team are just great.

By: Pavlus Verified Traveler on 08/22/2021

Helped out with our Covid problems in Malta. Answered promptly

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