By: Pavlus Verified Traveler on 09/17/2025

Great tour! The Tour director Brad Noyes was great.

By: Pavlus Verified Traveler on 09/15/2025

The response from the air support department was very good when I had questions before the trip. We did have trouble on the way home. Our second flight left earlier than scheduled and we missed the connection. Not sure why we were not notified by Delta of the change and re-booked on something that would connect?? Delta was able to get us a flight and we were only delayed 4 hours.

By: Pavlus Verified Traveler on 08/25/2025

Vacation was great always a pleasure working with Guest Relations Staff - very professional & responsive.

By: Pavlus Verified Traveler on 08/23/2025

Everything went very well.......... Thanks.

By: Pavlus Verified Traveler on 07/16/2025

I appreciate the perks that you provide to me when I book through Pavlus Travel. I also appreciate when our planner, Dianne, communicates to me when she will be out of town and offers to assist me prior to her vacation. Dianne has been very helpful during my adventures of planning several trips I have taken and will take in the future with Pavlus. Thank you!

By: Pavlus Verified Traveler on 06/19/2025

What amazed me was that Avalon proposed air flights that had layovers both ways yet Pavlus (Dianne) found flights that were both non-stop and much cheaper than that of Avalon. Saved me a lot of money. Pavlus has always provided great service and I like the discounts.

By: Pavlus Verified Traveler on 04/24/2025

Enjoyed the New Zealand tour.....it was what we expected. Diane Kincaid did a fine job for us (as usual) and got us very inexpensive airfare.

By: Pavlus Verified Traveler on 03/06/2025

Have been a loyal Pavlus client for several years. Dianne is the best.

By: Pavlus Verified Traveler on 03/04/2025

Dianne was very responsive and kept us informed.

By: Pavlus Verified Traveler on 02/03/2025

Dianne has been a pleasure to work with and always advocates for us when contacting cruise lines on our behalf.

By: Pavlus Verified Traveler on 12/22/2024

This is a great trip and highly recommend it.

By: Pavlus Verified Traveler on 12/14/2024

We have only compliments for the services provided y Pavlus through our agent Dianne Kincaid. She always was vey attentive and patient with our needs and made alltravel arrangements a breeze. We truly enjoyed every trip, thank you

By: Pavlus Verified Traveler on 11/30/2024

Thank you so much for letting us participate in the survey. We had a great time on Princess to the Mexican Riviera and we want to commend Dianne K for being our travel planner for all of the trips we have had with Pavlus, from Trafalgar (Italy; Pacific Northwest; Scenic Tours), Insights (Eastern Europe; Spain and Portugal), Princess (Alaskan; Mexican (two times), and soon for 2025: Viking to Bali; Trafalgar to Scenic Tours; and Princess to Historic America. Dianne makes traveling for us with her team of fantastic Pavlus employees. As Pavlus customers, we enjoy the Pavlus Perks, too! Thank you to Pavlus and our wonderful travel planner, Dianne Kincaid.

By: Pavlus Verified Traveler on 11/28/2024

Pavlus takes good care of customers.

By: Pavlus Verified Traveler on 11/16/2024

Pavlus Travel and my Travel Planner Dianne Kincaid is great! I trust Dianne and Pavlus Travel with making my travel plans and appreciate any suggestions regarding FUTURE TRAVEL DEALS with good "timing" regarding dates and fees being charged to reserve Air and Accommodations. Thank you!

By: Pavlus Verified Traveler on 11/05/2024

Both Pavlus and Tauck do an excellent job.

By: Pavlus Verified Traveler on 10/27/2024

My family had 5 cabins and we loved having the onboard credit.

By: Pavlus Verified Traveler on 10/15/2024

I've been using Pavlus for over 10 years and will continue to use Pavlus. The people in Guest Relations are always so kind and helpful with any questions or problems I've had.

By: Pavlus Verified Traveler on 09/15/2024

Dianne was extremely helpful in answering my many questions and was very pleasant. To

By: Pavlus Verified Traveler on 09/14/2024

We love Dianne!

By: Pavlus Verified Traveler on 09/11/2024

We were asked by Regent to upgrade our cabin, for which we paid even more money. The air cooling system didn’t work for 5 days There was a power outage on board and the generator did not kick in. Some employees in the spa took ill and were never replaced. No manicures or pedicures. The shop was never replenished from the previous cruise so there was very little to spend the shipboard credit on and we could not apply it to a future cruise. The food was fair, not the highest quality The entertainment was weak. We felt like the forgotten people on this expensive trip.

By: Pavlus Verified Traveler on 09/06/2024

Great deals through Pavlus - ease of booking & prices.

By: Pavlus Verified Traveler on 09/05/2024

Great vacation! Pavlus staff all so helpful and friendly. Dianne was, as usual, informed and ready to help regardless of the question asked. The booking process was seamless as was invoicing and payment. I frequently recommend Pavlus to all my friends and family who want to travel.

By: Pavlus Verified Traveler on 08/31/2024

Pavlus provides top notch service. We normally take vacations with smaller groups or on smaller ships -however, the Princess ship provided very good service and was perfect for a trip with grandchildren.

By: Pavlus Verified Traveler on 08/27/2024

Both were very good

By: Pavlus Verified Traveler on 08/27/2024

Pavlus Travel was efficient and effective in all their flights and hotel reservations We felt that the Tauck part of the vacation was overpriced for what we received and would not travel this way in the future.

By: Pavlus Verified Traveler on 08/25/2024

The cruise was excellent as always with Viking, but after debarkation the baggage transfer to the hotel resulted in such damage to my carry-on bag that I had to purchase a replacement bag. Our hostess Anastasia was terrific throughout the three days, but the excursions required a 0630 breakfast and 0730 departure, not exactly a relaxed vacation. The tours lasted most of the day on difficult terrain with lots of walking aggravated by 97 degree heat.

By: Pavlus Verified Traveler on 08/24/2024

Very satisfied Wish Viking would send an explanatory email or text when charging/crediting my account.

By: Pavlus Verified Traveler on 08/24/2024

By: Pavlus Verified Traveler on 08/23/2024

We had a fantastic Celrbrity cruise to Scotland and Iceland and Pavlus took care of all our details and communicated regularly with us.

By: Pavlus Verified Traveler on 08/22/2024

This resent cruise vacation will be our last on a Princess Cruise!

By: Pavlus Verified Traveler on 08/12/2024

By: Pavlus Verified Traveler on 08/02/2024

The quality of Silversea cruise line has really declined since our last cruise with them. The food was absolutely terrible. When we would order tea or coffee at breakfast and ask for half and half the waiters would serve the beverages with skim milk. When we would say we asked for half n half or cream they would shrug their shoulders and say they did not have it. Who does not offer half n half with coffee? The alcohol labels and wine selections were severely limited, dessert was brought out in 1” cubes, ice cream.was served in ping pong sized scoop, no exaggeration. I asked for a baked potato one evening and the waiter got a strange look on his face and said that is not a standard request. Previously on Silversea there was a selection of French jellies at breakfast time in cute individual jars, now there were teaspoon sized servings of either apricot jam or orange jam sitting out. None of the pastries, ie, donuts, tills or croissants appeared to be baked fresh, at dinner rolls were served cold as if they had been frozen. A bread basket was not left on the table, we were offered one roll, the waiter never brought the bread basket around a second time. Room service menu was limited and never changed at all. The dinner menus changed once on the trip. In the main dining room. I

By: Pavlus Verified Traveler on 07/10/2024

Cruise was great. Initial experience with Pavlus was not the best. Friends referred us to a specific travel agent at Pavlus, who was very slow to reply to initial and ongoing voice messages. Support staff was fantastic as were all other interactions with Pavlus.

By: Pavlus Verified Traveler on 07/08/2024

Tour director was great. Hotel locations were good but some rooms were not .included dinner was subpar and inadequate. Wine as so limited compared to other tours.

By: Pavlus Verified Traveler on 07/05/2024

We had to get up way too early on the quote unquote “vacation “!

By: Pavlus Verified Traveler on 07/03/2024

By: Pavlus Verified Traveler on 07/03/2024

By: Pavlus Verified Traveler on 06/27/2024

Staff was very helpful in arranging flights and assisting with seat selection!

By: Pavlus Verified Traveler on 06/24/2024

We did not go on the complimentary excursion but heard from other guests that it was not very good

By: Pavlus Verified Traveler on 06/23/2024

I’ve been traveling the last 14 years with Pavlus as my travel agent. Dianne Kincaid is the best! Our Alaska cruise/tour was breathtakingly beautiful, would recommend everyone that has this on their bucket list to not put it off. We are also loyal to Royal Caribbean Cruise lines, and our land tour was exceptionally good.

By: Pavlus Verified Traveler on 06/18/2024

Dianne is excellent in helping us to plan our vacations - very cheerful and pro-active attitude - appreciate her services and looking forward to our future travels with her help - thanks

By: Pavlus Verified Traveler on 06/10/2024

Dianne has been really good th work with.

By: Pavlus Verified Traveler on 06/04/2024

Your process is fragmented. Call this person that this, that person for that. Other travel agencies we use assign us a single contact person to whom all the inquiries are sent. Some of your reps are very responsive to emails and calls, getting back within 24 hours. Others not so much.

By: Pavlus Verified Traveler on 06/03/2024

This was our first time to use Pavlus Travel. The Pavlus team, led by Dianne, were simply outstanding. We are now solid Pavlus customers and look forward to our next adventure with assistance from Pavlus.

By: Pavlus Verified Traveler on 05/16/2024

The cruise was excellent. Dianne did a great job of taking care of us

By: Pavlus Verified Traveler on 05/15/2024

One of the best Viking Ocean cruises we’ve done this far.

By: Pavlus Verified Traveler on 05/14/2024

By: Pavlus Verified Traveler on 05/14/2024

By: Pavlus Verified Traveler on 05/13/2024

By: Pavlus Verified Traveler on 05/08/2024

Very pleasant

By: Pavlus Verified Traveler on 05/05/2024

By: Pavlus Verified Traveler on 05/02/2024

Excellent service - keep it up!

By: Pavlus Verified Traveler on 05/01/2024

Pavlus is the best.

By: Pavlus Verified Traveler on 05/01/2024

Completely satisfied with Pavlus Travel.

By: Pavlus Verified Traveler on 04/29/2024

By: Pavlus Verified Traveler on 04/28/2024

We have been working with Dianne for years. She is the person we go to whenever we are planning a trip. She never fails us!

By: Pavlus Verified Traveler on 04/27/2024

By: Pavlus Verified Traveler on 04/24/2024

By: Pavlus Verified Traveler on 04/24/2024

Pavlus Travel continues to perform and support us above expectation. On this trip, one leg of the return flight was cancelled, and Pavlus worked for us with Viking Air to get us home.

By: Pavlus Verified Traveler on 04/21/2024

My wife and I took our first cruise with Oceania. Their service, waitlstaff, housekeeping, cleanliness of the ship, and organization were excellent. Their complimentary shuttle to the city center or to a transit hub was excellent as well as having staff at the other end to answer questions. However, I was underwhelmed with their food. The food was inconsistent. They were excellent in certain dishes - french fries, lamb chops at the Terrace Grill, fillet mignon at their specialty restaurants. However, they were inconsistent with the signature herb chicken, very overcooked lobster at their terrace grill, and sushi was very poor quality. Their beef was in general chewy and tough overall. In their media advertising, they claimed to excel in food quality which we looked forward to, but we didn't experience this. Other travellers on the ship mentioned the same thing. Maybe they did some cost cutting recently. Dianne's service could be more timely. She is often unavailable on my first call and it takes days for her to respond when I request a call back. My emails to her could be more timely in responding. I hope that service would improve in the future.

By: Pavlus Verified Traveler on 04/19/2024

By: Pavlus Verified Traveler on 04/18/2024

No problems. Just timeliness issues.

By: Pavlus Verified Traveler on 04/18/2024

Fast, expert, friendly. Expert at finding discounts.

By: Pavlus Verified Traveler on 04/16/2024

vacations satisfied at all. Very often I was not sure my emails to Pavlus has been noticed or lost, not all has the automatic response notice of receiving that your guest relation department are using. It made me to call your reception for follow up. that waist your resource for the extra work. But your Pavlus service for solve problems, if it happens, works very good in deed, as well as the attractive bonus. It made me keeping working with Pavlus. In most cases your service team members are very nice, working hard and efficiently. Dianne is one of them. She had no errors for help me booking so many trips since she take care of me.

By: Pavlus Verified Traveler on 04/14/2024

By: Pavlus Verified Traveler on 04/12/2024

Thank you

By: Pavlus Verified Traveler on 04/10/2024

Though we were highly satisfied with the Pavlus services, we were disappointed with the Azamara cruise "Japan Intensive". We were both unhappy with the cabin layout and the meal quality, although we were fortunate to have both good cabin steward and dining room server throughout the trip. However, their great services did not mitigate the short coming of both areas. We would not consider Azamara in the future for our choice of cruise when other companies would provide similar itineraries.

By: Pavlus Verified Traveler on 04/06/2024

Sometimes it takes a while to get a response but usually all works out in the end.

By: Pavlus Verified Traveler on 03/31/2024

Had a fantastic cruise! This was my first time using Pavlus Travel and was very satisfied. A special thanks to Dianne for her efforts and taking care of my booking.

By: Pavlus Verified Traveler on 03/11/2024

Dianne has been very responsive, we have been pleased.

By: Pavlus Verified Traveler on 02/21/2024

Dianne always takes good care of us. Friendly and efficient. The Best!

By: Pavlus Verified Traveler on 01/27/2024

We were a group of friends who had a great time at our Antarctica Cruise. Thanks to Dianne who helped us to plan. Everything went smoothly.

By: Pavlus Verified Traveler on 10/30/2023

Always receive great service from Dianne and Pavlus travel

By: Pavlus Verified Traveler on 07/29/2023

We have been using Pavlus Travel exclusively for years now. Dianne has been our travel planner and she is exceptional. Always keeping us up to date on our trips, in case of flight changes, trip bookings, etc. We have recommended Pavlus and Dianne anytime someone asks us what agency we use. Thanks for everything.

By: Pavlus Verified Traveler on 07/04/2023

The Viking Provence River cruise was wonderful and Dianne is a great travel planner.

By: Pavlus Verified Traveler on 06/25/2023

Everything with Pavlus was exceptional. Dianne and the support team executed in a professional and timely fashion. Thanks to all. We really appreciate your employees and wish you continued success.

By: Pavlus Verified Traveler on 02/21/2023

Pavlus, has always delivered as expect. I can’t say the same about Regent at that moment. I will rethinking my future dollars spent with them.

By: Pavlus Verified Traveler on 02/17/2023

Another great adventure!

By: Pavlus Verified Traveler on 02/14/2023

Great experience

By: Pavlus Verified Traveler on 12/25/2022

One of our best vacations ever! Dianne is great to work with!

By: Pavlus Verified Traveler on 12/25/2022

Dianne was amazing and helpful. I will always use her and recommend her to others for their travels.

By: Pavlus Verified Traveler on 12/21/2022

Dianne couldn’t be better!

By: Pavlus Verified Traveler on 11/15/2022

Great recommendation from Dianne. We enjoyed the tour.

By: Pavlus Verified Traveler on 10/30/2022

We love Pavlus and especially Dianne. She always takes great care of us! Pavlus is absolutely the best travel agency out there!

By: Pavlus Verified Traveler on 10/15/2022

Always extremely happy with dealing with Pavlus and having Dianne plan our trips! Have used Pavlus for many vacations and have referred your company to other people.

By: Pavlus Verified Traveler on 10/05/2022

Dianne found this trip to the Oberammergau Passion Play at very short notice. Pavlus also helped with the flights, it all went very well

By: Pavlus Verified Traveler on 10/03/2022

Dianne did a great job booking our trip and keeping us updated on the information sent by the tour company.

By: Pavlus Verified Traveler on 09/14/2022

Dianne and her travel colleagues have always been ‘spot on’ when assisting us with our travel plans. We have completed 4 European cruises with Pavlus and have always been very satisfied.

By: Pavlus Verified Traveler on 09/02/2022

Pavlus has become my favorite travel company, I plan on using them and Dianne whenever I travel.

By: Pavlus Verified Traveler on 08/18/2022

Both Diane and the rest of the Pavlus team provide great service.

By: Pavlus Verified Traveler on 08/13/2022

Although our Globus Italy tour was canceled 4 times due to Covid, Diane called me promptly each time over 2 1/2 years and try to rebook. We finally flew to Rome July 22 to meet up with our Globus tour which was wonderful. Thank you Diane for all the rebooking and refunds that went in for years!

By: Pavlus Verified Traveler on 08/06/2022

Extremely satisfied with Dianne's care and arrangements, and also thanks for the Guest Relations support.

By: Pavlus Verified Traveler on 08/02/2022

This is the 4th Viking Cruise we have booked with Dianne. The most recent cruise was booked in 2019 for 2020 but was delayed due to the pandemic. We have been satisfied with Dianne's work as our travel planner and have recommended Pavlus to several friends and family. Thank you!

By: Pavlus Verified Traveler on 06/26/2022

I've been working with Dianne since 2015 and she's always taken outstanding care of my travel needs.

By: Pavlus Verified Traveler on 02/20/2022

Pavlus came through as the first class organization that we always knew that it was as our vacation came to an end. Pavlus took an unfortunate situation(I came down with COVID on our Antarctica cruise) and made it into as painless an ordeal as possible. Being quarantined for a week our flights home from Argentina needed to be changed -first we needed a flight from Ushuaia Argentina booked and than we needed our flight from Buenos Aires to New York rescheduled. I called Pavlus on a Sunday when their Air support department is normally closed. I was called back by a supervisor who not only was able to switch flights for us but was able to obtain first class seats for the 1st flight(we were already booked first class on the 2nd flight) at no cost to us. Pavlus is truly a class act.

By: Pavlus Verified Traveler on 01/12/2022

We were very pleased with our experience on Viking Ocean.

By: Pavlus Verified Traveler on 01/01/2022

Dianne has handled both of our trips very well, answered all our questions in a timely manner. Everything has gone off without a hitch.

By: Pavlus Verified Traveler on 12/31/2021

Thank you for continuing to provide excellent service during these challenging times. Dianne continues to provide outstanding warm personalized service regardless if it was a new cruise or having to cancel and rebook other arrangements. Christine was most helpful sorting thru all the Cruise vouchers and credits and working with the cruise line to transfer them correctly. Also Chris and Brian were responsive and took care of any questions we had. A real team approach!. Our last cruise on the Celebrity Silhouette was very enjoyable. We felt safe on the ship with all the health/safety protocols. We are getting spoiled being on 1/2 filled cruises. Only at the crowded airport did we feel concerned during our travels. Please thank your entire team and wish every one a very happy and healthy New Year! Meryl and Larry Stern

By: Pavlus Verified Traveler on 12/31/2021

Had a great time - Celebrity is top notch

By: Pavlus Verified Traveler on 12/21/2021

Viking Christmas on the Elbe was wonderful. Cruise was not as originally planned but Viking always comes thru with something just as good or better. A lot of the Christmas Markets were closed and some of the original dockings, but Viking certainly made up for it. It was still a marvelous trip in spite of the issues caused by the current pandemic.

By: Pavlus Verified Traveler on 12/13/2021

Dianne is always efficient, friendly and professional. All questions are answered in a timely manner. Excellent representative of Pavlus. Fortunate to have her as part of the team, .

By: Pavlus Verified Traveler on 11/28/2021

Very good vacation! Nice to be traveling again. Our reservation was well taken care of. Thank you!

By: Pavlus Verified Traveler on 11/14/2021

Very satisfied. Diane has always worked hard to make sure our plans come to fruition. Uniworld bent over backwards to make sure we were will taking care of. Sights and food were amazing.

By: Pavlus Verified Traveler on 11/11/2021

We had a wonderful vacation, we have travelled with Pavlus a great deal only reservation is would like a quicker response to our requests

By: Pavlus Verified Traveler on 10/19/2021

Over the years, Dianne has consistently been there to answer my random questions and set me up with the tours and packages that I'm interested in. I'd first heard of you in 2005 and initially it was the 13% Globus discount which drew me in. However, with the dozen or so tours taken since then, it's been the simplicity that keeps me coming back. A random idea enters my head. I send an email to Dianne and essentially ask 'is this possible?' and in short order I see a draft invoice prepared that includes exactly what I'd envisioned.

By: Pavlus Verified Traveler on 10/16/2021

Gave our cards to a number of people. Very unlikely we will go on vacations by rail again - disappointed by the poor time management by the tour manager and her general insecurities.Didn't kmow her materials and read most of the informatioin about places visited which I could do in the car via google!! Enjoyed seeing some Fall foliage but cut short by staying too long in seaport that wasn't necessary, etc.

By: Pavlus Verified Traveler on 10/06/2021

Dianne and all support staff were timely and accurate.

By: Pavlus Verified Traveler on 09/27/2021

Great job sorting out all the difficult details to travel right now.

By: Pavlus Verified Traveler on 09/22/2021

Good trip and excellent booking support.

By: Pavlus Verified Traveler on 09/15/2021

Great people diane and Lauren

By: Pavlus Verified Traveler on 09/15/2021

We had a wonderful time on Viking Rhine River Cruise! A little confusion w/ details of trip postponed a year due to Covid. Would have appreciated details being printed out a little more clearly. Other than that, we very much enjoyed our trip & everything worked out fine.

By: Pavlus Verified Traveler on 09/01/2021

Always a professional, enjoyable experience even amidst these turbulent times.

By: Pavlus Verified Traveler on 08/26/2021

Dianne and the rest of your team are just great.

By: Pavlus Verified Traveler on 08/22/2021

Helped out with our Covid problems in Malta. Answered promptly