African Travel Cancellation Policy
African Travel is required to pay all Suppliers to reserve or secure Travel Products well in advance of your trip date. All Suppliers have their own cancellation policies, which apply to your booking. Travel arrangements for any traveler in the traveling party may be cancelled at any time by written notice by your Agent, or the person who made the booking, as applicable. Should a cancellation become necessary, you must inform African Travel in writing as soon as possible.
Upon receipt, African Travel will follow industry procedures for any applicable refunds as outlined in the Supplier’s terms and subject to their review. Any payments we have made to Suppliers or any other third parties will only be refunded to you once we have deducted the below-described cancellation fees and other charges, and once we have actually recovered the amounts from the Suppliers or other third parties. If you are entitled to a refund, please note that the Supplier is ultimately responsible for this refund, not African Travel. Suppliers may choose to provide a travel voucher or credit in lieu of refund. We are not responsible for a Supplier’s failure to pay a refund or for Supplier bankruptcy or insolvency. Additionally, the cancellation charges outlined in the below Cancellation Table (the “Cancellation Table”) shall apply. Travel protection plan premiums are NON-REFUNDABLE.
* Cancellation charges for Classic Collection packages may vary by program and are available to be viewed on each specific package’s webpage. Additionally, costs in connection with third-parties (including without limitation, Suppliers) may apply, including without limitation any amounts that we have paid or have contractually committed to pay to third parties to deliver your Travel Products which we cannot reasonably recover. For example, if a person in a party cancels and there is a room charge caused by this cancellation (such as a double room to single, or triple to double room), charges for the new room type will be the responsibility of the remaining members of the party. Cancellation charges apply to Suppliers of Travel Products such as accommodations or transfers prior to and/or after the Departure Date of your trip, itinerary extensions, or cruises reserved through African Travel.
**Airline tickets are governed by the air carriers’ terms, and we are not responsible for any air carrier’s decision regarding refund.
***Since changes are considered canceled services, additional cancellation penalties may apply to any changes to your approved final itinerary.
If the reason for cancellation is covered under the terms of your travel protection plan you may be able to reclaim these charges, for this reason we require the purchase of a travel protection plan and strongly recommend additional “Cancel For Any Reason” coverage.
