Abercrombie & Kent Cancellation Policy
CANCELLATION CHARGES
Cancellations will be effective on the date of receipt by A&K whether by phone or email. Cancellations received by A&K are subject to the following cancellation fees:
CANCELLATION FEES PER PERSON
Luxury Small Group Journeys, Marco Polo Journeys, Family Journeys, Connections Land Journeys, and related Group Extensions (except Select Journeys as listed above)
| 91 days prior to departure or more | $500 |
| 90-61 days prior to departure | 20% of program price |
| 60-31 days prior to departure | 50% of program price |
| 30 days prior to departure or less | 100% of the program price |
Connections European River Cruise Journeys, Select Journeys and related Group Extensions
| 121 days prior to departure or more | $500 |
| 120-91 days prior to departure | 20% of program price |
| 90-61 days prior to departure | 50% of program price |
| 60 days prior to departure or less | 100% of the program price |
Limited Edition Small Group Journeys
| 121 days prior to departure or more | $1,250 |
| 120-91 days prior to departure | 20% of program price |
| 90-61 days prior to departure | 50% of program price |
| 60 days prior to departure or less | 100% of the program price |
Luxury Expedition Cruises and related Group Extensions
| 121 days prior to departure or more | $1,500 |
| 120-91 days prior to departure | 25% of program price |
| 90-61 days prior to departure | 50% of program price |
| 60 days prior to departure or less | 100% of the program price |
Wings Over the World Journeys (journeys that include European destinations)
| 181 days prior to departure or more | 10% of program price |
| 180-121 days prior to departure | 25% of program price |
| 120-91 days prior to departure | 50% of program price |
| 90 days prior to departure or less | 100% of program price |
Wings Over the World Journeys (journeys that do not include European destinations)
| 211 days prior to departure or more | 10% of program price |
| 210-181 days prior to departure | 25% of program price |
| 180-121 days prior to departure | 50% of program price |
| 120 days prior to departure or less | 100% of program price |
Tailor Made and Private Journeys
| 121 days prior to departure or more | Private: $500. Tailor Made: 10% of the program price up to a maximum of $2,500 per person. Additional fees may apply; see below. |
| 120-91 days prior to departure | 20% of program price |
| 90-61 days prior to departure | 50% of program price |
| 60 days prior to departure or less | 100% of program price |
Canal Barge Cruises
| Private Charters | |
| 121 days prior to departure or more | 25% of program price |
| 120 days prior to departure or less | 100% of program price |
| Individual Travel | |
| 91 days prior to departure or more | 25% of program price |
| 90 days prior to departure or less | 100% of program price |
Private Estates
| 121 days prior to departure or more | 25% of program price |
| 120 days prior to departure or less | 100% of program price |
Tailor Made Additional Cancellation Fees:
Additional cancellation fees may apply to planes, vessels and trains including private charters; select accommodations as noted in Guest’s proposal; exclusive private use of accommodations or venues; groups of 10 or more; or itineraries that fall over holiday or festival season.
Changes to the Itinerary:
Guests will be responsible for any changes or cancellations made to the itinerary at their request or beyond their control, before or during travel, including expenses incurred due to a change, delay or cancellation of any flights.
Private Estates Damages:
Where a Guest books a Private Estate, the Guest will be responsible for any damages to the property (including any property within it or any gardens) that occur during their stay whether caused by willful or accidental damage by any members of Guest’s party. As a condition of your Booking we shall also require details of a credit card in the Guest’s name at the time of final payment. Prior to commencement of the Journey, we will carry out a pre-authorization check to ensure that the credit card details are valid. We shall hold such details securely on file until the Booking is complete and we have confirmation that no damages have been incurred. This is to protect against the cost of any damage or loss caused by willful or accidental damage by members of the party that may occur during your stay. By making a booking and supplying your credit card details, you authorize us to take payment of up to $2,500 to cover the cost of any damages. It is essential that you reconcile any damages or extra costs incurred with us prior to departure from the property, as you authorize the Company to automatically debit your card to the value of such damages up to $2,500. For damages in excess of $2,500, Guest will be notified of the amount and shall be responsible for making payment of any excess upon demand.
Partial Room Cancellation:
If a Guest cancels or leaves a Journey and a traveller remains, an additional supplement may apply to the price for the remaining Guest.
CANCELLATION CHARGES FOR INTERNAL AIR
All internal air is 100% non-refundable at time of final payment (some exceptions may apply).
CANCELLATION CHARGES FOR EXTRA SERVICES
Additional hotel nights and other extra services booked in connection with A&K journeys are subject to specific cancellation penalties. These will be provided at the time of booking and noted on the invoice.
17. FORCE MAJEURE
Force majeure means unusual and unforeseeable circumstances beyond A&K’s control or the control of our suppliers, the consequence of which neither A&K, nor its suppliers, could avoid even with all due care, including, but not limited to, war or threat of war; riot; civil strife; terrorist activity (actual or threatened); industrial dispute; technical problems with transport, machinery or equipment; outages or power failures; natural or nuclear disaster; fire, flood, drought or adverse weather conditions; pandemics, epidemics or outbreaks of illness; and ice conditions in oceans and level of water in rivers. In the event of a cancellation or material alteration to the Journey as a result of the circumstances as described in this clause, A&K shall have no liability whatsoever for any travel related costs incurred by Guest, including but not limited to air, insurance, visas and other travel arrangements of any kind.
