Alexander + Roberts Cancellation Policy
A minimum $50 fee will be charged for any change made to your itinerary. Since changes are considered canceled services, additional cancellation penalties may apply. Changes are subject to additional airline or hotel charges based on availability and may incur additional fees. Changes from double to single occupancy incur a single supplement.
We reserve the right to cancel or reschedule any departure for any reason. If we cancel, except in the case of a force majeure event, we will offer alternate arrangements. Guest is responsible for any additional costs for air tickets or other travel arrangements not made by us.
A minimum of 2 guests is needed for a guaranteed departure to travel. Our small groups travel with no more than 16 guests on land. Our small ships carry 44 – 200+ passengers; more than 16 Alexander+Roberts guests may be on-board; more than 16 guests may be on shore excursions. Privately Guided trips may include shared transport services on flights, trains, boats and other multi passenger vehicles. Cruises will include shared shore excursions.
As described above, Alexander+ Roberts incurs costs with the suppliers of your tour well in advance of your tour date. All suppliers have their own cancellation policies, which apply to your booking. Supplier policies are available upon request. Should a cancellation become necessary, please inform Alexander+Roberts immediately in writing and request a written confirmation of your cancellation. Upon, receipt, Alexander+Roberts will follow industry procedures for any applicable refunds as outlined in the supplier’s terms and subject to their review. If you are entitled to a refund, please note that the supplier is responsible for this refund, not Alexander+Roberts. Generally, flight tickets, hotel reservation and other items provided for the travel cannot be refunded if they are partially used. We are not responsible for a supplier’s failure to pay a refund.
In addition to any of our Suppliers’ cancellation terms the following terms and fees apply to any cancellation:
For cancellation of purchased air, a minimum $100 fee applies up to 100% of air cost.
Because we adhere strictly to our cancellation terms and because you are subject to the cancellation terms of the suppliers of your travel, we strongly recommend that you purchase a travel protection plan, to protect your investment.
