Azamara Club Cruises TOC
Terms and Conditions Below are Accurate as of 5/28/2020
Membership. To qualify for enrollment in Azamara Circle, guests must complete one voyage at full fare,* which includes most promotional rates offered in the general marketplace by Azamara. After guest completes qualifying voyages, the membership level will automatically advance to the applicable membership level. Guests will enjoy the new Azamara membership benefits on their next voyage on Azamara.
Loyalty Points. Beginning November 23, 2013, Azamara Circle switched from membership levels based on “tier credits” to “Loyalty Points”. Prior to November 23, 2013, members earned one credit for sailing, one credit by sailing on a 12-night voyage or longer and one credit if you sailed in a Suite or higher. After November 23, 2013, Loyalty Points are earned based on stateroom category purchased and length of voyage when you sail with Azamara and Celebrity Cruises. Azamara makes it possible for you to earn up to eighteen loyalty points per night. Single travelers will earn double the amount of loyalty points*
|STATEROOM CATEGORY||POINTS PER NIGHT|
|Club Veranda Plus||6|
|Club Continent Suites||8|
|Club Spa, Club Ocean and Club World Owner Suites||18|
Note: Loyalty points will be assigned per the original stateroom booked, not for the upgraded stateroom.
*Complimentary sailings, Certificates (excluding charity certificates), Seminar at Sea, Charter voyages, Travel Agent rates, Interline guests and employee rates are not eligible for the benefits of Azamara Circle (“Restricted Rates”).
Royal Caribbean Cruises Ltd. Reciprocity Program. As part of the Royal Caribbean Cruises Ltd. (RCL) family of brands, Azamara offers reciprocal membership benefits between members of the Captain’s Club loyalty program at Celebrity Cruises and the Crown & Anchor loyalty club of Royal Caribbean International. Azamara Circle members have the opportunity to enjoy benefits onboard sister-brand ships at the equivalent level as Azamara Circle membership, starting at the Explorer level. Some Crown & Anchor levels do not offer reciprocity for Azamara Circle members. Captain’s Club members (all levels) will enjoy the benefits of the Azamara Circle tier levels that correspond to Captain’s Club credits earned. Crown & Anchor members who have reached the Platinum level or higher will enjoy the benefits of Azamara Circle tier levels that most closely correspond to Crown & Anchor credits earned. See below for details.
|AZAMARA CIRCLE||CELEBRITY CRUISES
|ROYAL CARIBBEAN INTERNATIONAL
CROWN & ANCHOR SOCIETY
|Preview (0 points)||Preview (0 points)|
|Adventurer (0 – 149 points)||Classic (0 – 149 points)|
|Explorer (150 – 299 points)||Select (150 – 299 points)||Platinum (30 – 54 points), Emerald (55 – 79 points)|
|Discoverer (300 – 749 points)||Elite (300 – 749 points)||Diamond (80 – 174 points), Diamond Plus (175 – 699 points), Pinnacle (700+ points)|
(750 – 2,999 points)
|Elite Plus (750 – 2,999 points)|
|Zenith (3,000+ points)|
Until further notice, guests who sail on Azamara or Celebrity Cruises will earn Loyalty Points or Captain’s Club Points toward their memberships in both Azamara Circle and Captain’s Club, regardless of which brand they sail. Both Captain’s Club and Azamara Circle members will enjoy the benefits of their tier levels on both lines. Program terms are subject to change.
Enrollment. Guests may enroll while onboard by contacting the onboard Cruise Sales Manager or by visiting eConnections where any of the workstations can be used to enroll (free of charge). Guests can also enroll through Azamara.com/Loyalty/Enrollment or by calling the Loyalty desk toll-free at 1.888.532.5828 for U.S. and Canada, or for outside of U.S. and Canada, click here.
Global Program: Program execution “between voyages” may vary from country to country.
Quarterly Tactical Member Offers: This program offers Azamara Circle members the opportunity to book select future sailings at a 10% savings, subject to availability. A list of new sailings will be provided once every three months. Savings are for new bookings only and are available to individual or group reservations. 10% savings apply to the cruise fare only; savings do not apply to taxes, fees & port expenses, air, or any other non-cruise component booked. Offer is combinable with Azamara general marketplace offers, back to back savings, onboard booking savings, and single supplement savings. Offer is not combinable with certain restricted fares, best price guarantee rates, incentive groups, contracted groups, or charter bookings. Terms may vary by country.
Onboard Parties and Activities. All onboard parties and activities are scheduled at the discretion of ship management based on itineraries and other activities. Terms may vary by country.
Refer & Receive Program: Offer available only to Azamara Circle members (“Members”) who have previously sailed with Azamara, and guests referred by Member who have not previously sailed with Azamara (“Friend”). Eligible bookings qualify the Member to receive a $300 USD Future Cruise Credit (“FCC”); Friend is not eligible to receive a FCC. FCC will be issued in the form of a FCC Certificate. FCC amount will be converted to the currency in which cruise is booked. One FCC will be issued per new reservation; all guests in reservation must be new to Azamara.
Member must submit a Loyalty Refer & Receive form at Azamara.com/Loyalty/Azamara-Circle/Member-Savings/Refer-Receive-Program within thirty (30) days after Friend’s booking date. Member must provide Friend’s booking number, full name, and email, all of which are subject to verification by Azamara. Member and Friend must each be at least 18 years of age. Friend may book any Azamara voyage and may enroll in the Azamara Circle Loyalty Program after completing the first sailing.
There is no limit on the amount of referrals. Member may apply up to three (3) FCCs to one (1) reservation. FCCs may be applied to new or existing reservations. FCC will be issued to Member one (1) week after Friend completes the sailing, and a notification will be sent to Member’s email address provided on the Offer Redemption Request Form. Azamara is not responsible for any incorrect email address or information provided. If Member’s reservation with an applied FCC is cancelled, the FCC will not be reissued. FCCs are non-transferable and must be applied to a reservation within one (1) year of Certificate issue date, which is stated on the Certificate. Certificate will have redemption instructions. FCC is applied to the cruise fare only. Azamara reserves the right to reject any Offer redemption request, discontinue or change the Offer without notice. Offer not available to reservations made under Complimentary Cruises, Interline Rates, Individual & Group Incentive, Contracted Groups, Charter Sailings, Net Rates, Travel Agent or Royal Caribbean Employee Rates.
CRUISE AGAIN “Onboard Booking Offer”: OUR CRUISE AGAIN “ONBOARD BOOKING OFFER” PROVIDES YOU WITH TWO DISTINCT OFFERS DEPENDING ON WHETHER YOUR BOOKING IS CONFIRMED (WHICH REQUIRES A REFUNDABLE DEPOSIT) OR OPEN (WHICH REQUIRES A NONREFUNDABLE DEPOSIT), AS DESCRIBED BELOW. THIS OFFER IS ONLY AVAILABLE TO GUESTS WHILE THEY ARE SAILING ON AN AZAMARA VOYAGE. The “Onboard Booking Offer” (OBO) offers a 5% savings to all guests onboard. As part of the Azamara Circle membership, Discoverer members will receive an additional 1%, Discoverer Plus 2%, and Discoverer Platinum 5% for each qualifying booking made onboard Azamara while offer is available. Under the Confirmed Booking offer, guests will receive a US$200 onboard credit (OBC) per stateroom, which will be applied to the future cruise.
OBC. The OBC has no cash value, is non-transferable, not redeemable for cash and will expire if not used by 10 pm on the final night of the cruise. Single occupancy bookings will receive a pro-rated OBC based on the single supplement rate paid for the cruise.
Deposit.A reduced deposit equal to 50% of the amount normally required to be paid for bookings made in your country of residence must be paid, per person, at the time of booking for Club Spa, Continent, Veranda, Oceanview and Interior staterooms. Club World Owner and Ocean suites require payment of the full deposit applicable in your country of residence at the time of booking. This deposit, less an administrative fee which varies based on country of residence, will be refunded if cancellation occurs prior to the applicable final payment due date.
Changes.Changes (excluding cancellation of the booking) may be made to the ship or sail date of a confirmed booking once only prior to the final payment due date without incurring a change fee, and without losing your “Onboard Booking Offer”. If the booking is changed to a sailing that is further out than original sailing, the booking will retain the payment and penalty schedule of the original sailing. This ability to change the booking without incurring a fee is subject to the terms applicable in your country of residence, and may not be available in every country. Visit your Cruise Sales Team onboard and/or visit the Azamara website in your country of residence for more details and full terms and conditions.
Further payments.Payments on your confirmed booking beyond the deposit required shall be due in accordance with the Azamara payment schedule applicable in your country of residence. Visit your Cruise Sales Team onboard and/or visit the Azamara website in your country of residence for more details and full terms and conditions.
Cancellations.The cancellation policy applicable in your country of residence shall apply to onboard bookings. Your Confirmed booking may be cancelled and cancellation charges may apply under the applicable Azamara cancellation schedule applicable in your country of residence. Please see your CRUISE AGAIN Sales Team for cancellation policies applicable to your country of residence.
OPEN BOOKINGS:offers a 5% savings to all guests onboard. As part of the Azamara Circle Loyalty membership, Discoverer members will receive an additional 1%, Discoverer Plus 2%, and Discoverer Platinum 5% for each qualifying booking made onboard Azamara while offer is available. An “Open Booking” does not guarantee stateroom or sailing availability or cruise price. An “Open Booking” has no expiration date. Once a ship and sail date are selected and booking details finalized, the “Onboard Booking Offer” will be applied to the booking. An “Open Booking” may be applied against an Azamara Individual or group booking, but is not valid on any other cruise line, including any other affiliates of Azamara.
Deposit. A non-refundable deposit equal to 50% of the amount normally required must be paid in your country of residence, per person, and full name for each guest will be required at time of booking. The minimum deposits required for all “Open Bookings” are non-refundable. The deposit is not refundable at any time after it has been paid.
Changes.After a ship and sail date is selected and booking details finalized, no changes may be made to the ship or sail date.
Further payments.Payments on your “Open Booking” beyond the non-refundable deposit required shall be due in accordance with the Azamara payment schedule applicable in your country of residence. Visit your Cruise Sales Team onboard and/or visit the Azamara website in your country of residence for more details and full terms and conditions.
Cancellations.At least one name on the original “Open Booking” must remain the same throughout the life of the booking. Changing the original name will be treated as a cancellation. If the guest cancels an “Open Booking” the cancellation terms applicable to your booking in your country of residence will apply. The guest may apply for a refund subject to the terms of Azamara’s standard cancellation policy, less the amount of the non-refundable deposit.
GENERAL:Offer is available only to new individual Azamara bookings made on or after 23-Feb-2020 on Azamara Journey, 20-Feb-2020 on Azamara Pursuit and 19-Feb-2020 on Azamara Quest. All amounts stated are in U.S. dollars. OBO is combinable with Azamara’s general marketplace offers, back-to-back savings and single supplement savings. OBO may not be combined with certain restricted fares such as, but not limited to, Interline, travel agent and travel agent rates, family & friends, employee rates, shareholder benefits or net rates and may not be used on chartered voyages. As we value our relationships with our travel partners, unless we are advised otherwise your CRUISE AGAIN booking will be attributed to the travel partner associated with your current cruise booking. However, if you wish to have your booking reflect an alternative arrangement, please inform the onboard CRUISE AGAIN team at the time of booking and a form will be provided for you to sign as your authorization. Individual bookings may be transferred into non-contracted groups and higher deposits may be required. Individual enrollment may be converted and applied to a group booking. For information on transferring your CRUISE AGAIN Onboard Booking into contracted or non-contracted group space, please contact your local Travel Professional or Azamara. Offer is subject to change without notice; capacity controlled, and may be withdrawn at any time. Azamara reserves the right to correct any errors, inaccuracies or omissions and to change or update details at any time without prior notice. ©2020 Azamara. Ships registered in Malta.
Earned Complimentary Nights:
Complimentary nights have no cash value, are not redeemable for cash, are not transferable, and must be booked within one year after date earned on a new reservation. Complimentary nights can only be redeemed on sailings 7-nights or longer. Complimentary nights cannot be used with Cruisetours. Guests are responsible for paying pro-rated amount of prevailing cruise fare rate at the time of booking (calculated as the per night price of the cruise times the numbers of nights not covered by the certificate), as well as full taxes, fees & port expenses for total duration of the cruise. Complimentary Nights can only be combined with the Azamara Circle Onboard Booking Program, Back to Back Offer, and the Azamara Circle Refer & Receive Future Cruise Credit. Complimentary nights cannot be combined with any other program, promotion, Restricted Rates, Contracted Groups or Incentive Groups. Complimentary nights earned when reaching different levels cannot be redeemed together. A balance of any unused complimentary nights can be redeemed only by Discoverer Platinum members who book 7-9-night voyages within one year of when the complimentary night(s) was awarded. Stateroom category will be based on category guest most frequently purchased on Azamara.
The following blackout dates apply:
- Azamara Journey departing May 12, 2020, Jul. 18, 2020, Sep. 5, 2020, Sep. 12, 2020, Nov. 10, 2020
- Azamara Quest departing Apr. 23, 2020, Aug. 18, 2020
- Azamara Pursuit departing Jun. 26, 2021, Sep. 14, 2021
Complimentary nights are earned against original stateroom category booked on cruises departing on or after January 1, 2015. To earn complimentary nights, members must have 50% of their past voyages on Azamara, must have sailed with Azamara within the past 3 years, and must have moved up in tier on or after January 1, 2015. Terms may vary by country.
|COMPLIMENTARY NIGHTS BASED ON LEVEL|
|Adventurer (0 – 149 points)||0|
|Explorer (150 – 299 points)||2 nights|
|Discoverer (300 – 749 points)||4 nights|
|Discoverer Plus (750 points)||6 nights, plus at
1,500 points = 3 nights
2,250 points = 3 nights
|Discoverer Platinum (3,000 points)||10 nights, plus each additional 750 points, 3 nights|
Certain changes to the complimentary nights cruise booking, including but not limited to double name changes, change of ship or sail date, cancellation/rebook, may result in the loss of the complimentary cruise night credits during the following periods:
|ONE YEAR REDEMPTION PERIOD||AFTER ONE YEAR REDEMPTION PERIOD|
|Before final payment is due||Changes permitted||Lose complimentary nights|
|After final payment is due||Lose complimentary nights||Lose complimentary nights|
Onboard Savings on select purchases. Depending on a loyalty level, guests will receive savings on Signature Spa Treatments ranging from 10% to 25%. Discounted Signature Spa Treatments are excluded from this offer. These savings will be applied onboard the ship. Guests in the Discoverer tiers will also receive 5% savings when spending $1,000 or more in Fine Jewelry, or 10% savings when spending $2,000 or more in Fine Jewelry. Discounted Fine Jewelry is excluded from this offer. Terms may vary by country.
Priority Check-In: This benefit will be available to the three Discoverer member levels. This benefit may not be available in all embarkation ports due to logistics considerations.
SUITE AND LOYALTY COMBINABILITY: Azamara Circle members who stay in categories Veranda Plus, Club Continent, Club Spa Suite, Club Ocean Suite and/or Club World Owner’s Suite are eligible to combine their loyalty internet minutes or combine the redemption value for the Full Voyage Unlimited Package with their suite benefits. Percentage of the redemption value for the Full Voyage Unlimited Package varies depending on stateroom category and loyalty tier (see tables below for details). Guests who stay in a Club Ocean Suite, Club World Owners or Spa can get an 100% redemption value towards the Full Voyage Unlimited Package.
LAUNDRY: This benefit will be available for Explorer members and above. Those eligible will receive one bag of laundry per stateroom, per 7-night voyage. Azamara Circle members who stay in Veranda Plus and Suite Category Staterooms will be able to combine both their Suite amenities and Loyalty benefits for Laundry.
SUITE INTERNET MINUTES
|SUITE TYPE||FREE MINUTES||REDEMPTION VALUE||LAUNDRY|
|World, Owners or Spa Suites||240 pp||100% off||1 bag; per 7 days; per stateroom|
|Club Continent||240 pp||50% off||1 bag; per 7 days; per stateroom|
|Veranda Plus||120 pp||25% off||1 bag; per 7 days; per stateroom|
AZAMARA CIRCLE MINUTES
|LOYALTY TIER||FREE MINUTES||REDEMPTION VALUE||LAUNDRY|
|Discoverer Platinum||150||100% off||1 bag; per 7 days; per stateroom|
|Discoverer Plus||120||75% off||1 bag; per 7 days; per stateroom|
|Discoverer||90||50% off||1 bag; per 7 days; per stateroom|
|Explorer||60||35% off||1 bag; per 7 days; per stateroom|