Carnival Cruises FAQs

Carnival Cruise Line Prohibited Items, Exemptions and Other Considerations

• Carnival Cruise Line prohibits weapons, illegal drugs and certain items that could interfere with the safe operation of its ships or compromise the safety and secure environment of its guests and crew.  Carnival conducts security scanning of all luggage and reserves the right to confiscate any item, which in Carnival’s sole discretion, is deemed dangerous or can pose a risk to the vessel or its guests. Items will be removed and disposed of and no compensation will be provided.
• We suggest all luggage be unlocked before turning it over to the porters in order to avoid any inconvenience or delay in delivering the luggage to your stateroom. For additional information, please refer to the terms and conditions of the Cruise Ticket Contract.
• Before you pack, please take the time to review the following.
• Any illegal narcotics/drugs including synthetic, designer drugs, Cannabidiol (CBD) and medical marijuana
• All weapons and any item made, adapted or intended for use as an offensive weapon: firearms (including replicas, imitations and their components), spears or spear guns, crossbows, crossbow bolts and long bow arrows; blunt weapons, including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or Nunchaku; sharp pointed weapons, including throwing stars; air, BB, pellet pistols or rifles, stun devices and tasers, any projectile-weapon, including paintball guns, etc.
  • All items containing incapacitating substances, such as gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable
  • All ammunition
  • All explosives, including imitation explosives and devices
  • Fireworks, flares, pyrotechnics
  • Flammable substances and hazardous chemicals (e.g., petrol, methylated spirits, paint thinners)
    • Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans (Refer to Exemptions)
    • Alcohol (hard liquor) and beer
    • Wine or champagne beyond the allowable limit of one 750 ml bottle per adult (21 years of age or older)
    • Non-alcoholic beverages in containers other than a can or carton; excessive quantities per person (over 12 cans/cartons per person); excessive size per can/carton (over 12 ounces each)
    • Electrical and household appliances containing any kind of heating element, such as irons, clothes steamers, immersion heaters, heating blankets, water heaters, coffee machines, hot plates, toasters, heating pads, humidifier, etc. (All Carnival ships provide facilities with ironing boards and irons; fleet-wide valet laundry service is also available for a nominal fee.)
    • Knives, scissors and open razors with blades longer than four inches. (Recreational dive knives are allowed, but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise. Large scissors used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department, but are held on board in the same manner as dive knives.)
      • Handcuffs or other restraining devices
      • Self-balancing hover boards and air wheels
      • Emergency Position Indicating Radio Beacons (EPIRB), communication scanners, wideband receivers, satellite phones, transformers, lasers and laser pointers.
      • Boom boxes/large radios
      • Candles and incense
      • Inflatable kiddie pool
      • Hookahs
      • Any footwear with wheels, such as, Heely’s type shoes
      • Kava
      • Surfboards, boats and canoes
      • Fish of any kind; if fish are caught during an excursion, they must be shipped home

• Exemptions and other considerations
  • Aerosol cans containing personal grooming products are allowed
  • Personal grooming devices such as hair dryers, flat irons, curling irons, shavers, and other electrical devices, such as fans (no larger than 12″ in diameter), power strips, multi plug box outlets/adaptors, and extension cords (without surge protectors) are allowed when used with proper caution.  However, if such devices are determined to pose a hazard, they will be removed and returned on debarkation morning
  • Guest must use earphones when listening to music or watching shows/movies on personal devices in public spaces. Bluetooth, portable and wireless speakers are only permitted within your stateroom and must be used respectfully and at a reasonable sound levels and times of day. Large speakers/radios are prohibited on board and will be confiscated.
  • Medical gas bottles/oxygen cylinders are allowed in connection with a certified medical condition, but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area
  • CPAP machine will need to be packed in carry-on luggage. Carnival carries distilled water, which can be purchased either pre-cruise (Carnival’s Fun Shops at 1-800-522-7648) or on board by contacting Room Service.  Guests bringing their own distilled water, must hand carry along with their CPAP machine
  • Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing, small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage
  • Pets/live animals:  Only qualified service dogs trained to perform a specific task for a guest with a disability are allowed
  • Flowers and plants:  Only permitted if ordered through Carnival.  Flowers/plants cannot be taken off the ship at any port
  • Musical instruments: Are allowed, however, if a noise complaint is received, the instrument will be confiscated and returned to the guest on debarkation morning
  • Ham radios/amateur radio equipment
  • Google-type glasses are permitted on board in public areas, but cannot be worn at any gangway operation
  • Digital Cameras/Camcorders, DVDs/VCRs, USB sticks, iPods, Nintendo/X-Box Play Units cannot be used with the TV in the guest stateroom or suite as the connection ports are disabled
  • Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened.  Homemade items or pre-cooked foods are not allowed.  We are unable to provide food preparation, refrigeration or storage for personal food or beverage items
  • Seashells may be brought on board if they appear to be clean and sanitized and do not have the odor of a living organism

• Items for Port Use Only
  • The following items may be brought on board, but can be used off the ship, while in port only. All items must be stored in the guest’s stateroom.
    • Drone
    • Snorkel gear
    • Segways
    • Skateboards
    • Golf clubs
    • Fishing rods
    • Tennis rackets
    • Kites
    • Roller blades or skates
    • Metal detectors
    • Beach chair
    • Umbrella
    • Boogie Boards (maximum 42 inches in length)
    • Portable Folding Bicycles (maximum 20 inch tires)
    • Floatation devices:  For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board
    • Collapsible wagons – For the safety of our guests, the wagon cannot be rolled onto/off the ship during embarkation and debarkation and cannot be rolled off/onto the ship while in port
    • Please Note: It is the responsibility of the guest to check the local laws of each port as Carnival will not be responsible for confiscated items by foreign governments.
• Items that cannot be taken off the ship in the United States
  • The following items cannot be taken off the ship in the U.S. during the cruise or on debarkation day. U.S Customs and Border Protection (CBP) performs agricultural inspections to protect the U.S from potential carriers of animal and plant pests or diseases that could cause serious damage to America’s crops, livestock, pets and the environment.
    • Animal products
    • Unsealed food items
    • Fruits and vegetables
    • Agriculture and horticulture products
    • Plants/cut flowers
    • Ship property

Can I bring bottled water on board?

• Carnival’s  Liquor and Beverage Policy states that guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles.
• We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, purified bottled water can be pre-purchased prior to your cruise by visiting The Fun Shops. Water will be delivered to your stateroom on embarkation day. Bottled water may also be purchased on board by contacting Room Service. Once on board, your purchase is non-refundable; you may take home any unopened bottles.
• Carnival carries distilled water which can be purchased either pre-cruise or once on board. For pre-purchase, please contact our Fun Shops department at 1-800-522-7648, Extension 70039, Monday-Sunday from 9:00am-9:00pm ET. For purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.

What travel documents do I need to bring?

• Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, they are still required to present the necessary travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.
• Carnival highly recommends all guests travel with a passport valid for at least six months beyond completion of travel (unless otherwise noted). This will help to expedite the debarkation process and facilitate air travel to and from a port of call should a guest miss the ship, or need to return to the United States if their cruise ends early due to a personal emergency.
• Domestic Cruises (including Canada)
  • For cruises that begin and/or end in a U.S port (“closed-loop” cruises), the following WHTI-compliant documents are acceptable for cruise travel. These documents enable the Department of Homeland Security to quickly and reliably identify a traveler. If a picture I.D. is not affixed to the WHTI-compliant document, a picture I.D. is required (a valid, unexpired government-issued photo I.D. for all guests 16 years of age or older). If the cruise includes air travel to or from Canada, a valid, unexpired U.S. passport is required.
  • S PassportPassport CardState Enhanced Driver’s LicenseCertificate of U.S. Naturalization
  • For “closed-loop” cruises, U.S. citizens can also show proof of citizenship, such as a birth certificate issued by a government agency and accompanied by a government-issued photo I.D.
  • Travel to Canada: Guests who have committed or been convicted of a crime may not be allowed into Canada
• Europe and Transatlantic Cruises
  • S citizens are required to carry a passport, valid for at least six months beyond the date of their visit. Guests are not required to have a Schengen Visa or other visas[FC(1] .
• Citizens of U.S. Territories and Commonwealth
  • Guests will follow the same travel documentation requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.
• Air Travel
  • All persons are required to carry a valid, unexpired U.S. passport for air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory (Puerto Rico and the U.S. Virgin Islands: St. Thomas, St. John and St. Croix).

• Names on Travel Documentation
  • It is important that the guest’s full name (first name and last name) on the cruise and airline reservation be the same as on the non-expired government-issued photo I.D. they plan to use for travel identification. In the event the reservations are in a different name, a valid photo I.D. is required along with documentation (original or clear, legible copy) supporting this change is required, such as a marriage certificate, marriage license or a court document.  Failure to bring documentation bridging the name differences could result in denial of boarding.Note: For newly married or soon-to-be married brides, we recommend the reservation be made under the name that matches your travel documents.
• Traveling with a Minor
  • When one or both parents (or legal guardians) are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security.
• Valid U.S. Passport
  • S. citizens may present a valid, unexpired U.S. passport when traveling via air, land or sea. It is recommended the passport be valid for at least six months beyond the date of their visit.Guests may apply for passports at more than 4,500 passport-acceptance facilities nationwide (passport agencies, clerks of court, post offices and public libraries). For information about U.S. Passports, visit http://travel.state.gov/content/passports/english/passports.html
  • Expedited passport services are also offered by VisaCentral. For more information, visit visacentral.com/carnivalor call 877-559-4875 and identify yourself as a Carnival Cruise Line guest and mention ‘Carnival Account 75020’ for discounted rates on VisaCentral service fees.
• The Passport Card
  • The passport card cannot be used to travel by air outside the United States.
    S. citizens may present a limited-use, wallet-size passport card. The passport card will only be valid for land and sea travel between the United States and Canada, Mexico, the Caribbean region and Bermuda.
• State Enhanced Driver’s License (EDL)
  • The State Enhanced Driver’s License cannot be used to travel by air outside the United States.
    Several states are working with the Department of Homeland Security to develop an EDL for U.S. citizens residing in their states. This document will denote both citizenship and identity and will facilitate the entry process at land and sea ports of entry. The words ‘Enhanced Driver’s License’ as well as the American flag will appear on the license. The following states issue this type of WHTI-compliant document: Michigan, Minnesota, New York, Vermont and Washington.
  • A Driver’s license with a gold circle with star cutout in the right upper corner is a Real ID driver’s license; it is not an Enhanced Driver’s License and cannot be used as proof of citizenship, but can be used as picture identification.
• Original Certificate of U.S. Naturalization and a Government-Issued Photo I.D.
  • The Certificate of U.S. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality). Photo copies of the original document are unacceptable.
• Native American Indians
  • These cards cannot be used to travel by air outside the United States.
  • Form I-872 American Indian Card
  • OR, Enhanced Tribal Card (when available)

• Unacceptable Forms of Documentation

• • Copies of any WHTI-Compliant document
  • Driver’s License as the only proof
  • A temporary driver’s license (paperwork without a photo I.D.)
  • Voter’s Registration Card
  • Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) – may be used for photo identification use only
  • Baptismal Papers
  • U.S. Military I.D. and a photo I.D.
  • A Dependent Military I.D. that is issued to the spouse and children of military personnel is not acceptable
  • U.S. Military Discharge Papers
  • No Record of Birth certificate: a certificate issued by the Department of Health and Vital Statistics showing that they have no records on this person
  • Hospital certificate, hospital-issued birth notice, live record of birth or announcement of birth

• Traveling with a Birth Certificate and Photo Identification
• Birth Certificate Information
  • The following are acceptable:

• • • An original or copy of a birth certificate issued by a government agency (state/county/city) or the Department of Health and Vital Statistics
    • A clear, legible copy (photocopy) of a birth certificate that was originally issued by a government agency (state/county/city) or the Department of Health and Vital Statistics. The copy does not need to be notarized or certified.
    • Birth Certificate Card
    • A Consular report of Birth Abroad
    • Internationally adopted children (under the age of 18): If the adoptive parent was not issued a birth certificate, we will accept as proof of citizenship, a Certificate of Citizenship by the U.S. and adoption paperwork. A Certificate of Citizenship is issued by the U.S. once the adoption is finalized.

• • • Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at: vitalchek.com. If the guest has laminated their birth certificate, it is acceptable.Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship and are not accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo I.D. with a validated birth certificate issued after July 1, 2010.
• AND Photo Identification
  • A non-expired government-issued photo I.D. is required of all guests 16 years of age and older. The following are acceptable:

• • • Driver’s License (a temporary Driver’s License with photo is acceptable)
    • Driver’s Permit
    • School/Student I.D. (acceptable for guests 16/17/18 years of age)
    • Government-issued identification card (city/state/federal)
    • Government-issued Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) – for photo identification use only

How much Luggage can I bring?

• To help you plan, we suggest you limit your luggage to a maximum of one bag per person, if traveling on cruises of 3-5 days duration, and no more than two bags per person, for cruises of 6 days or longer. In addition, you must personally carry-on any boarding documentation (passports, Visas, I.D), valuables, medications and items which require special handling.
• Guests who are scheduled to arrive at the terminal before 1:30 PM, usually check their bags with a porter so they can be free to enjoy lunch on Lido Deck before access to their stateroom is granted.
• Checked baggage service is only available until 2 hours before the ship’s published sailing time (printed in the cruise documents).  Guests arriving after this time will be responsible for taking their bags on board.
• Each checked suit case and carry-on suit case should not weigh more than 50 pounds, and when lying flat, bags must not exceed 16 inches high by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.
• Personalized luggage tags are included in the guest’s Electronic Documents (available once online check-in is completed). It is not necessary to print the tags in color.
• Carnival luggage tags must be affixed to your baggage prior to arriving at the terminal.  Additional tags can be obtained at curbside from the porter. Porters will re-tag any luggage tag with a TBA cabin assignment.
• Curbside porters are customarily provided a $1 tip per bag.  They are not employees of Carnival and should a guest experiences any problems, they must report it to porter management on site.
• Since the screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process, large coolers are not permitted as carry-on or checked luggage. Small, personal-sized coolers, no larger than 12 inches x 12 inches x 12 inches, for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.

Airline Luggage Restrictions

• If traveling by air, guests are encouraged to contact the airlines directly to determine luggage restrictions and fees.

What should I pack?

• To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. On cruises of 6 days or longer, no more than two bags, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.
• You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered.
• There are a number of must-pack items that we recommend every cruiser consider when preparing for a Carnival cruise.  Before you get started, check out our What to Wear section and research the weather forecast for the ports you’ll be visiting to determine exactly what you will need to bring.  In addition, here are some other recommended items:
  • Collapsible daypack or bag
  • Sunglasses
  • Rain jacket or poncho and/or small umbrella
  • Sunscreen and insect repellent
  • Translation and guide books
  • Books and magazines
  • Binoculars (to see the beautiful wildlife in Alaska)
  • Phone chargers
  • Camera
• Checked baggage service is only available until 2 hours before the ship’s published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their own bags on board.

What Not to Pack

• In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given.

What to wear

• While your destination, cruise plans and personal style will dictate which outfits you bring, there are a number of must-pack items we recommend every cruiser consider when preparing for their cruise vacation.

What to Wear – Daytime Attire

• Casual attire is the order of the day. We suggest the following:

• • Shorts and capris
  • Tee shirts, polo shirts, blouses and tops (short sleeved or sleeveless)
  • Khakis and jeans
  • Summer dresses
  • Light-weight sweater or jacket
  • Work-out gear
  • Bathing suits and cover up
  • For cooler weather, clothing that can be layered, scarves and gloves. If visiting religious sites in Europe, ladies must cover their knees and shoulders
  • Hat or visor
  • Comfortable shoes, sneakers, sandals and flip-flops. We suggest rubber-soled, low heeled or flat shoes. Select activities/shore excursions may require closed-toe shoes. The use of any footwear with wheels is prohibited on board our ships
  • The Lido Restaurant is open daily for breakfast and lunch and has a more relaxed dress code than the main dining room(s); however, shirts, bathing suit cover ups and footwear (including flip-flops) must be worn at all times

What to Wear – Evening Attire

• Following is the dress code in the main dining room(s) for both men, women and children:
  • “Cruise Casual” Dress Code

• • • Men: sports slacks, khakis, jeans, long dress shorts and collared polo shirts
    • Women: summer dresses, casual skirts, pants, capris, dress shorts, jeans blouses and tops
    • Not permitted: cut-off jeans, men’s sleeveless shirts, tee-shirts, gym or basketball shorts, baseball hats, flip-flops and bathing suit attire
    • Be sure to bring a red or blue outfit or a top for our Mega Deck Party.

• “Cruise Elegant” Dress Code (formal evenings)

• • 2-day to 5-day cruise: one “Cruise Elegant” evening
  • 6-day or longer cruise: two “Cruise Elegant” evenings
• The first “Cruise Elegant” evening is scheduled for the second or third evening of the cruise and the second “Cruise Elegant” evening is the second or third evening prior to the end of the cruise, itinerary schedule permitting.
  • Men: dress slacks, dress shirts, and we also suggest a sport coat; men may also wish to wear a suit and tie or tuxedo
  • Women: cocktail dresses, pantsuits, elegant skirts and blouses; ladies may also wish to wear an evening gown
• Not permitted: jeans, men’s sleeveless shirts, shorts, tee-shirts, sportswear, shorts, baseball hats, flip-flops and bathing suit attire
• The Steakhouse:
  • The dress requirements for the Steakhouse follows the dress code specified for the main dining room(s); if the evening is specified as “Cruise Casual,” shorts are not permitted.
• Holidays/Events, Carnival Journeys
  • Carnival knows how to celebrate! Feel free to bring a special outfit for our December “Ugly Sweater Contest,” “Frightfully Fun” Halloween cruises or to show your team spirit when there are big sporting events.
  • Carnival Journeys cruises feature Throwback Sea Day, in which we go back in time to relive the ‘80s so dig out those outrageous outfits! On cruises six days and longer, you can channel the ‘80s vibe in our ‘80s Rock-N-Glow Deck Party.

Eating and Drinks

What is carnival’s liquor & Beverage Policy

• Drinking Alcohol On Board
  • The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. Carnival reserves the right to request ID prior to the purchase of alcohol and refuse the sale of alcohol to anyone.
• Bringing Liquor and Beverages On Board – Embarkation

• • Guests are prohibited from bringing water, sodas and other non-alcoholic beverages that are packaged in glass or plastic bottles.
  • On embarkation day, a small quantity of non-alcoholic beverages(i.e., sparkling water, sodas, energy drinks, juice, and milk), packaged in cans or cartons, may be brought on board and must be in the guest’s carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less, per person.
  • Guests are prohibited from bringing alcoholic beverages on board with the following exception – at the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750 ml bottle of sealed/unopened wine or champagne, per person, in their carry-on luggage. Outside this exception, all liquor, beer, other forms of alcoholic and non-alcoholic beverages are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided.
  • Guests sailing with us on back-to-back cruises are entitled to bring the same quantity as stated in this policy, per cruise. The additional quantities will be stored for safekeeping at the start of the first cruise and will be given to the guest as each following cruise begins.
• Corkage Fee
  • Should guests wish to consume their wine or champagne in the main dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per 750 ml bottle, will be charged. A corkage fee is a charge that is assessed, at time of service, for every bottle that is served and not bought on the premises.
• Bottled Water
  • For convenience, guests can purchase purified bottled water prior to the cruise and it will be delivered to the stateroom on embarkation day. Bottled water may also be purchased on board by contacting room service. Once on board, the purchase is non-refundable and guests may take home any unopened bottles.
• Distilled Water
  • Carnival carries distilled water which can be purchased either pre-cruise or once on board. For pre-purchase, please contact our Fun Shops department at 1-800-522-7648, ext. 70039, Monday – Sunday from 9:00am-9:00pm ET. For purchase on board, please contact room service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.
• Coolers
  • Guests are prohibited from bringing large coolers since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However, for the purpose of carrying small quantities of non-alcoholic beverages and/or medications small, personal-sized coolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage.

• Purchasing Liquor During the Cruise
  • Liquor purchased on board and taken home may be subject to Customs duty and must be declared on the Customs declaration form.
• Ports of Call and The Fun Shops (on board)
  • All alcohol purchased ashore or in The Fun Shops ports will be stored for safekeeping until the end of the voyage. Items are to be collected in a designated lounge on debarkation morning on cruise durations of 5 days and less; for cruise durations 6 days and more, alcohol will be delivered to guest staterooms after 7:00pm, the evening prior to debarkation (some exceptions may apply).
• The Fun Shops (pre-cruise orders)
  • All sold products containing alcohol have a limit of two products, per booking (whether booked online or a telephone order). This includes alcohol, wine, champagne and beer. A ‘pack’ or ‘package’ is considered one product.
  • Alcohol pre-purchased through The Fun Shops, for onboard consumption, is designed for in-stateroom entertainment only. Guests cannot take liquor bottles to public areas. Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened.

What is cheers! Beverage Program?

CHEERS! is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate. Guests must be 21 or older to purchase CHEERS! and each adult assigned to the same stateroom must purchase the program. If you are not interested in alcoholic beverages, try our Bottomless Bubbles package for unlimited soda.

Our CHEERS! beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass.

• Before your cruise – $51.95 USD, per person, per day plus 18% gratuity. Cut-off for pre-purchase online is 11:59pm ET, the evening prior to the cruise departure. Although we are not able to process the Carnival Gift Card for Fun Shop orders by telephone, you may use a Carnival Gift Card when purchasing CHEERS! online.
• On board – $56.95 USD, per person, per day plus 18% gratuity. CHEERS! can be purchased at a bar on board.
• CHEERS! will not be offered on Europe itineraries.

Included in the price of your cruise, served in the main dining room and available 24/7 in the Lido Restaurant: non-bottled water, lemonade, unsweetened iced tea, hot chocolate and non-specialty coffee and tea.

CHEERS! includes:

• All spirits, including cocktails, cognacs, whiskies and other spirits, as well as beer (including self-serve beer stations – PYOB) and wine and champagne by the glass, with a $20.00 USD or lower menu price, per serving
• Sodas (including specialty sodas), zero-proof frozen cocktails (including smoothies) and juices
• Specialty coffees and hot tea served in the main dining rooms, specialty restaurants and coffee bars
• Milkshakes, where available
• RockStar energy drinks, PowerAde, Vitamin Water, Honest Tea, and coconut water
• 500ml bottled water and other non-alcoholic bottled beverages served in bars and lounges
• Large format (1 liter and 1.5-liter) bottles of water in the main dining rooms and specialty restaurants
• 25% discount off the menu price for any spirit, cocktail or wine by the glass, costing above $20.00 USD, per serving
• 25% discount off the menu price for wine and champagne by the bottle
• 25% discount off beverage seminars and classes

CHEERS! excludes:

• Beverages promoted and sold in souvenir glasses
• Bottles of liquor
• Beverages offered at the gangway
• Beverages offered through room service and/or other in-stateroom beverage programs
• Beverages purchased off the ship at any port of call, including Princess Cays and Half Moon Cay
• Sharing cocktails, floaters, pitchers, tubes and buckets
• Beverages offered through enomatic wine machines
• Freshly squeezed orange juice served in the Havana Bar
• All other beverage-related programs including merchandise, cigars and cigarettes
• Food items

Program Restrictions:

• Guests must be 21 years or older to purchase and agree not to give to minors
• Each adult assigned to the same stateroom must purchase the program
• CHEERS! is non-transferable
• Guests must purchase the program for the entire cruise; this program is not offered on a per day basis
• If the program is purchased prior to the cruise, it is refundable up to 10:00pm ET, the evening prior to the cruise departure.  Otherwise, CHEERS! is non-refundable
• Price adjustments (up or down), implemented on the day of sailing, replace any previously advertised price
• Only one drink at a time may be ordered, there is a 5 minute wait time between orders and sharing is not permitted. No double shots as that is considered ordering two drinks at once
• Guests may purchase a round of drinks for themselves and friends. One drink will count towards the CHEERS! program and the remaining drinks will be charged to a guest’s Sail and Sign® account
• Program allows for up to 15 alcoholic drinks, per 24-hour period (6:00am – 6:00am). Once the limit is reached, the guest will not be served ANY additional alcoholic drinks
• Program only applies to onboard purchases
• All bottles and cans will be served opened
• Carnival reserves the right to refuse service for any reason
• Applicable state and local taxes will be charged to a guest folio when this program is used within US waters. The tax is based on the state’s tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $5.00 USD and the tax is 10%, the guest’s Sail & Sign® card will be charged $0.50 USD for tax. This applies to all US ports (embarkation home ports and ports-of-call)
• Due to state laws, we cannot sell CHEERS! until the second day of the cruise (starting at 6:00am) for voyages departing from our Texas and New York home ports. Drinks purchased on the first day of the cruise will be charged to the guest’s Sail & Sign® card in the usual manner. When purchased on the second day of the cruise, guests are charged for the remaining days only (cruise duration less one day)
• For guests who pre-purchase CHEERS!, it will be activated upon boarding the ship (except for ships sailing from Texas and New York – activation will occur at 6:00am on the second day of the cruise). Guests are instructed to proceed to the bar, once on board, to receive a sticker which will be placed on their Sail & Sign® cards
• Group bookings (consisting of a minimum of 30 adults) can purchase CHEERS! prior to the cruise by contacting Group Event Planning (all adult guests in the group must purchase the program; all minors in the group must purchase Bottomless Bubbles program)
• For pre-purchase orders, a message card will be placed in guest’s stateroom on embarkation day referring the guests to the Casino Bar to activate the program
• CHEERS! is not offered on Europe itineraries, 2 day cruises, charter cruises, on ships sailing from Australia (Carnival Spirit and Carnival Splendor) and beverage purchases made at Half Moon Cay and Princess Cays in The Bahamas

Is there a beverage package for soft drinks?

• Sail refreshed with Carnival’s Bottomless Bubbles unlimited soda program! Enjoy the ease and convenience of paying one flat price for thirst-quenching fountain soda and juice all cruise long!

• Bottomless Bubbles can be purchased online at carnival.com/Funshops or by contacting ‘The Fun Shops’ Department at 800 522-7648, Monday through Sunday, 9:00am-9:00pm ET. Cut-off for pre-purchase online is at 11:59pm ET, the evening prior to the cruise departure. Bottomless Bubbles can also be purchased on board at bar locations.
• Currently, we are not able to process the Carnival Gift Card for Fun Shop orders by telephone.
• Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest’s Sail & Sign card. In all areas where beverage service is offered, guests may show the Bottomless Bubbles sticker and receive a glass of the carbonated soft drink of their choice. Juices may also be requested. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the Sail & Sign card with the Bottomless Bubbles sticker attached.
• The following beverages are offered through Bottomless Bubbles (flavors may vary):

• Soft Drinks/Soda: Coca-Cola, Diet Coke, Coca-Cola Zero, Caffeine Free Coke, Sprite, Spite Zero, Orange Fanta, Mr. Pibb, Barqs Root Beer, Tonic Water, Club Soda and Ginger Ale
• Juices: Orange Juice, Cranberry Juice, Tomato Juice, Pineapple Juice and Grapefruit Juice

• Bottomless Bubbles excludes:

• • Non-alcoholic beverages other than soda and juices listed above
  • Beverages promoted and sold in souvenir glasses
  • Bottled water
  • Specialty coffee
  • Beverages offered at gangway while debarking
  • Beverages offered through room service or the interactive TV system (where applicable) or other in-stateroom beverage programs

• • Please note: The following beverages are included in the price of your cruise and are served in the main dining room and 24/7 in the Lido Restaurant: non-bottled water, lemonade, iced tea, hot chocolate and non-specialty coffee and tea. The following beverages are available through Room Service at no additional charge: juices (orange, tomato, apple or grapefruit), regular or decaffeinated coffee, hot tea, iced tea, hot chocolate, chocolate milk, regular and skim milk.
• The following restrictions apply:

• • Only one beverage serving, per sticker, will be served at a time. There is a 5 minute wait between ordering drinks.
  • Soft drink is served by the glass (16 ounces); juice is served by the glass (10 ounces).
  • No sharing is permitted and is non-transferable. Guests or family members who would like to enjoy soft drinks through this program must purchase their own sticker.
  • Program is non-refundable.
  • Program is only applicable for onboard purchases; program cannot be used for beverage purchases at Half Moon Cay, The Bahamas and Princess Cays, The Bahamas.
  • Bottomless Bubbles will not be offered on Europe itineraries.

• *Applicable state and local sales taxes will be charged to the guest’s folio when this program is used within US waters. The tax is based on the state’s tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $2 and the tax is 10%, the guest’s Sail & Sign card will be charged $0.20 for tax. This applies to all US ports (embarkation home ports and ports-of-call).

What are my dining options?

• Guests may choose from three different dinner seating options. In addition to Early and Late assigned seating, ‘Your Time’ open seating is available to accommodate individual guest preferences. By popular request, all dining rooms are smoke-free.Guests may choose Early dining at 6:00pm (5:30pm for Alaska cruises), Late dining at 8:15pm (7:45pm for Alaska cruises) or ‘Your Time’ open seating, between 5:45pm and 9:30pm (between 5:15pm and 9:00pm for Alaska cruises).At time of booking, guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate time and be waitlisted for their preferred choice – there is no guarantee a waitlist will clear. When possible, waitlists will be cleared prior to the sailing and guests will be notified by email. Parties traveling together who are waitlisted together will be cleared on the same dining time.Cross-referencing bookings does notguarantee parties will be eating together. They must be confirmed on the same dining time to ensure they will be able to eat together.

  For those guests who choose Early or Late dining, the assigned dining room and table number will be printed on the Guests’ Sail & Sign card which they receive when they check-in on embarkation day.

  Dining times are subject to change due to conflict of time with port stays or other scheduled activities. Accurate times are listed in the daily ‘Fun Times’.

• In addition, guests may opt for casual bistro dining in the Lido Deck Restaurant or dinner in the elegant Steakhouse Restaurantsserving fine quality prime steaks and other dishes in an intimate, upscale atmosphere; as well as Cucina del Capitano, a casual Italian restaurant. Other dining options offered are The Chef’s Table, Bonsai Sushi, and Ji Ji Asian Kitchen. Please note, all these additional dining options do have a nominal fee. To see if your ship features these options, please click here.
• Assigned Seating – Early Dining and Late Dining
  This dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Guests who choose this option will not be able to reserve ‘Your Time’ open seating once on board.‘Your Time’ Open Seating Dining
  ‘Your Time’ open seating is offered fleetwide. Guests on ‘Your Time’ open seating may dine any time in the Main Dining Room between 5:45pm and 9:30pm (between 5:15pm and 9:00pm for Alaska cruises) and are able to request any table size or waiter. Guests are seated on a first come, first served basis depending on party size. Pagers are provided if a modest wait time is required so guests may relax elsewhere on the ship until their table is ready; in most cases, guests are accommodated within 20 minutes. Advance table reservations are not accepted on board. All guests must be present before the party is seated.Since most tables are configured for parties up to 6 guests and many cannot be moved together to make larger tables, parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose the traditional assigned seating (6:00pm or 8:15pm) to assure sitting together at one table or several tables close together.

General Questions

What do I need to do to get on board?

• All guests must complete their Online Check-in process no later than midnight prior to their sailing date. During online check-in, you will be asked to select an arrival appointment. This is the time that everyone in your stateroom should be at the cruise port terminal.
• Please arrive promptly within your Arrival Appointment to reduce your wait time in line.
• At check-in, you must present your boarding pass, picture ID and citizenship documents (including any necessary visas).
• Guests who are scheduled to arrive at the terminal before 1:30 PM, usually check their bags with a porter so they can be free to enjoy lunch on Lido Deck before access to their stateroom is granted.
• Checked baggage service is only available until 2 hours before the ship’s published departure time. Guests arriving after this time will be responsible for taking their bags on board.
• Lunch is served on Lido Deck from boarding until the commencement of the safety briefing.
• Final Boarding:  In preparation for departure, all guests must be on board the ship no later than 60 minutes prior to the published sailing time (printed in the cruise documents) or they will not be permitted to sail.

What are service Gratuities?

• It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service. 100% of your gratuities are distributed to the crew who you interact with, such as your stateroom attendants, dining, bar and culinary services staff, as well as others who work behind the scenes to enhance your overall cruise experience. Applying this charge automatically streamlines the recognition process and ensures our crew will share in your generosity. To help you plan, we have provided the recommended guidelines:
• Standard Staterooms: $13.99 USD per person, per day
• Suite Staterooms: $15.99 USD per person, per day
• You may pay this daily gratuity in two different ways:

Pre-Pay

• Gratuities can be added at the time of booking or anytime up to the sail date. Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking. Prepaid gratuities are reflected in the ‘Miscellaneous Charge’ field on the confirmation and in the guest’s E-Documents.

Sail & Sign

• If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their Sail & Sign account on the second to last day of the cruise. Should a guest not be satisfied with the service they receive, they can contact the Guest Services desk while on board. This will allow us to address their concerns in a timely and appropriate fashion. At the discretion of the guest, gratuities may be adjusted after they have been posted on the guest’s account, while on board. Gratuities, as posted on a guest’s Sail & Sign account, will be considered final after a guest disembarks and no changes will be made after the cruise.

Additional Information

• Gratuities are assessed on all guests, with the exception of children under the age of 2.
• Gratuities apply regardless of the dining options selected, such as eating at the casual dining restaurant or open seating dining.
• For beverage purchases, an automatic 18% gratuity will be added to the bill.
• An automatic 18% gratuity will be added to the cover charge of the Chef’s Table.
• A gratuity may be extended to room service staff as service is rendered.
• For cruises that begin in Barbados, all gratuities are pre-paid and automatically added during the booking process.
• Thank you for your generous recognition of our onboard team. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry. For easy reference, we have provided the following calculations.

Can I get wifi on board?

• To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network.

What kind of plans do you have?

• Social Wi-Fi Plan  
  • Access the most popular social websites and applications including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp, Snapchat and the most popular airline sites
  • Does not include access to most websites, email, video and music streaming services (i.e., Netflix, Hulu, Spotify, Pandora), iMessage, Skype, cellular-network-dependent Wi-Fi calling and FaceTime services

• • Pricing*
    • Pre-cruise: $6.80 USD, per day
    • Onboard: $8.00 USD, per day
    • Onboard 24 hour plan: not available
• Value Wi-Fi Plan 

• • Access popular social websites, email and applications including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp, Snapchat and the most popular airline sites as well as news, entertainment (not including streaming sites), sports, weather, banking and finance
  • Post pictures of your trip and make your friends jealous (using the faster speeds of the Social Plan)
  • Does not support Skype or video and music streaming (i.e., Netflix, Hulu, Spotify, Pandora), cellular-network-dependent Wi-Fi calling and FaceTime services
  • Pricing*
    • Pre-cruise: $10.20 USD, per day
    • Onboard: $12.00 USD, per day
    • Onboard 24 hour plan: $16.00 USD
• Premium Wi-Fi Plan

• • Premium Wi-Fi plan provides access to all sites under the Social and Value Plans at the fastest possible connection (3 times faster than the Value Plan)
  • Supports Skype calling where coverage allows. Does not support video and music streaming (i.e., Netflix*, Hulu, Spotify, Pandora), cellular-network-dependent Wi-Fi calling and FaceTime services
  • Carnival Vista, Carnival Horizon and Carnival Sunrise are Netflix enabled, so you can use the Netflix app and your Netflix account to watch your favorite shows
  • Pricing*
    • Pre-cruise: $14.45 USD, per day
    • Onboard: $17.00 USD, per day
    • Onboard 24 hour plan: $25.00 USD

*Pricing is based on cruise-long plans and are subject to change without prior notice.

Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time.

What restrictions are there?

Please note that as our services are carried via satellite, there are a few limitations compared to your home network.

• Only one device at a time can connect to Wi-Fi
• Satellite internet speed may vary depending on location and time of day
• Access to certain sites such as mature or violent content is blocked
• VPN connections are not supported.  Discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings on board
• Pricing for plans purchased pre-cruise vary from plans purchased at time of sailing
• No refunds after plan is activated on board

What are some tips to improve the experience?

• Once on board, turn on airplane mode and connect to Carnival Wi-Fi. By using airplane mode in settings, you avoid roaming fees charged by your carrier
• To benefit from faster speeds, turn off background app data services and updates
• Get the most from your cruise internet time and your trip — make sure you are powered up and prepared before you board the ship. Here are a few things you want to remember to pack for your cruise:
• Wi-Fi enabled laptop and mobile devices
• Power supply for each of the devices you are bringing with you
• Data cables to transfer pictures
• Headphones

Do you have public computers on board?

Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. These may be used with your existing internet plan.  MS Office or other specific software is not offered and you may not install your own software. Printing is offered at no charge.

Does Carnival have a mobile app?

• To download the Carnival HUB App, look for the Carnival HUB App on Google Play and iTunes to download.
• Which ships offer the Carnival HUB App? 
  • All ships are HUB App capable.

• Where do the features of the app work?
  • Some features are available before your cruise but more functionalities become available once on board.

• What does the Carnival HUB App do?
  • The following features are available at the touch of your fingertips:

• • • Daily Events: A day-by-day schedule of hundreds of onboard events, available for the full cruise as soon as you embark. Includes a “favorites” feature that also allows you to see which events your sailing companions will attend
    • Food & Drinks: A comprehensive list of delicious dining options, dining-related events and dining menus, enticing refreshment venues and beverage-related events. On select ships, you can make dining reservations for specialty restaurants and check-in for ‘Your Time Dining’. You can even purchase CHEERS! and Bottomless Bubbles beverage programs from the app once on board
    • Deck Plans: Searchable deck plans with key areas highlighted, providing a comprehensive layout of the ship’s various onboard offerings
    • Account Balance: Real-time information on your current Sail & Sign® shipboard account balance
    • Pixels Photos: On ships that feature Pixels Digital Photo Gallery, you will be able to view your photos on the app and order digital or print copies
    • Onboard Chat Access: Chat with family & friends on board, all cruise long, from the comfort of your deck chair. This feature is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for guests 12 years and younger to activate onboard chat
    • Pizza Delivery: On all ships (with the exception of Carnival Fascination), order pizza for delivery to almost anywhere on board. We deliver to your stateroom as well as your deck chair by the pool! (Fees apply)
    • And more…

What is Carnivals Tobacco and Marijuana Smoking Policy?

• Tobacco and Marijuana Smoking Policy (U.S.)
  • Carnival Cruise Line is dedicated to the safety of all guests and crew. We want all our guests to have a safe, fun and memorable vacation.
  • Smoking is a fire and safety hazard on a ship. Consequently, it is strictly limited to specific exterior deck areas and designated casino/night club spaces that can be monitored.  All guests are expected to adhere to the following safety guidelines:

• • All staterooms and suite accommodations, including outside balconies, are NON-SMOKING. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporizers, electronic cigarettes and marijuana.
  • Carnival recognizes that some state and local governments in the U.S., and in the destinations we visit, might allow marijuana use. However, Carnival Cruise Line follows U.S. federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances.
  • Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s Sail & Sign® account and may also result in the disembarkation of all guests in the stateroom.
  • Guests who are disembarked for violating our policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the future.

• • Our smoking policy is included in Carnival’s Cruise Ticket Contract.  Follow the link for ship specific public smoking areas.
• Frequently Asked Questions

• • There are lots of open areas on the ship. Why can’t guests smoke wherever they like in those open areas, including balconies and decks?Smoking is both a fire and safety hazard. We have designated certain exterior deck areas and specific casino/night club spaces for smoking. It is necessary to strictly limit smoking to areas that are frequently monitored by our crew. Our policy is focused on providing a safe environment while giving some options to our guests who want to smoke.

• • What happens if a guest is caught smoking in a stateroom or balcony?They will be assessed a $500 charge, per violation, on their Sail & Sign® account. Information on this charge is included in Section 8 of Carnival’s Cruise Ticket Contract. The assessment of this charge does not allow a guest to continue smoking in his/her stateroom. If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Carnival in the future.  Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided.

• • What should guests do if they smell tobacco in areas where smoking is not allowed, or marijuana in any area?Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. This will help avoid uncomfortable situations between guests.

• • How does this compare to the smoking policy of other cruise lines?Carnival’s smoking policy is consistent with the policy of other major cruise lines.
  • How does the policy apply to Carnival crew members?Crew members are strictly limited to smoking in designated, exterior areas of the ship.

• • With the legalization of marijuana use by some state and local governments, does Carnival recognize that some guests who might possess marijuana are not violating any law?Carnival recognizes that some state and local governments in the U.S., and in the destinations we visit, might allow marijuana use. However, Carnival Cruise Line follows U.S. federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances.  Violation of this prohibition is grounds for disembarkation.

• • What if a guest has a letter from a doctor saying that they are allowed to use marijuana for medicinal and/or therapeutic purposes?  Why is that prohibited?Marijuana on our ships is not allowed.  Guests will need to consult with their physician for other suitable alternatives.

• • What happens if a guest gets caught smoking marijuana?Any illegal substances will be confiscated and the guest will be reported to the appropriate authorities.  Additionally, the guest may be subject to a $500 charge, risks being disembarked from the ship and may not be allowed to sail with Carnival in the future.