CIE Tours Cancellation Policy
CANCELLATION PENALTIES: Penalties per person apply: 70 or more days prior to departure forfeiture of deposit; 69-16 days prior 30% per person; 15-8 days prior 50% per person; 7-1 days prior 90% per person; on day of departure 100% per person. If clients cancel from one tour and rebooks on another tour or another date, cancellation penalties will apply. Group and custom private driver cancellations policies vary and are governed by individual contracts.
NOTIFICATION OF CANCELLATIONS: CIE Tours must be notified of cancellations either by phone or via email to helpdesk@cietours.com prior to tour departure. It is the client’s responsibility to ensure that any notification of cancellation is received by CIE Tours and notification shall be deemed to have taken place on the date of receipt by CIE Tours. Minimum cancellation penalty is the deposit amount.
B&B CANCELLATIONS: Any B&B accommodations booked using open B&B vouchers purchased from CIE Tours must be cancelled directly through Bed & Breakfast Ireland’s website or with the homeowners.
AIR BOOKINGS & CANCELLATIONS: Terms of airfare purchased through CIE Tours are governed by each airline’s individual policies. As each airline’s cancellation conditions vary, details should be requested at time of booking, or check the airline’s website for their cancellation policy. In all cases, non-refundable airfare and instant purchase tickets are not eligible for refund.
CIE TOURS CANCELLATIONS: If it becomes necessary for CIE Tours to cancel a trip prior to departure, for reasons outside of a Force Majeure Event, CIE Tours will immediately rebook the guest on a future departure date at no additional land cost or provide a voucher for Future Travel Credit. If CIE Tours cannot provide an alternate date or tour, then a refund may be made.
If it becomes necessary for CIE Tours to cancel a trip due to a Force Majeure Event, CIE Tours will immediately rebook the guest on a future departure date at no additional land cost or provide a voucher for Future Travel Credit. CIE Tours will not be liable and shall not provide a refund for cancellation, delay, rescheduling or other adjustment due to a Force Majeure Event. CIE Tours cannot accept responsibility for any additional costs or fees related to a cancelled tour booking or for any cancellation penalties, change fees or fare increases related to air.
GUARANTEED COACH TOURS: In the unlikely event that CIE Tours must cancel a Guaranteed Coach Tour, we will offer either the next available date at no additional land cost or 100% refund of all land payments made to CIE Tours. For air purchased through CIE Tours, we will provide reimbursement for 100% of the air cost. For air purchased independently, we will reimburse or absorb documented airline penalties/fare changes not exceeding $350 per person.
Travelers specifically agree and acknowledge that these are their sole remedies, and specifically agree not to dispute or challenge credit card or debit card charges related to such travel.
FUTURE TRAVEL CREDITS: Any Future Travel Credits issued will be in the value of the amount paid for the land portion of the trip. The Future Travel Credit is not redeemable for cash under any circumstances but can be transferred to another person.
UNUSED TOUR ARRANGEMENTS: CIE Tours cannot make refunds or exchanges for unused accommodations, services or features of any tour unless agreed upon in writing prior to departure.
VACATION PACKAGES REVISION FEE: Revisions to vacation packages, excluding cancellations and/or tour date changes, can be made after the original booking has been processed but will incur a $50 handling fee per booking in addition to any applicable cancellation penalties. All revisions must be requested at least 30 days prior to departure. Changes to group and custom private driver vacations are governed by individual contracts.
