Cunard Recent Press Releases

DATE : June 09, 2020

Cunard Extends Pause in Operations


VALENCIA, Calif. (June 9, 2020) —
Luxury cruise line Cunard, announced today that, as a result of the continued impact of Covid-19, it will be extending the pause in operations.

For its ships Queen Mary 2 and Queen Victoria, Cunard is cancelling all sailings that were due to depart up to and including 1 November, 2020 and for Queen Elizabeth, departures up to and including the 23 November, 2020.

Cunard President, Simon Palethorpe, said, “With many differing restrictions across countries, people’s ability to move freely and safely across borders remains seemingly someway in the distance. For Cunard, where we celebrate having a truly international mix of guests and sail all over the world, this becomes particularly impactful. We also need to better understand the implications Covid-19 will have on board our ships. We are therefore working, at the highest level possible, with government bodies, including the US Centers for Disease Control and Prevention – the CDC – and Public Health England, as well as the industry collective body – CLIA – and other expert medical professionals to review every aspect of a holiday with us.”

He added: “Whilst we have always taken pride in having the highest levels of health and safety we are looking at enhanced protocols across all aspects of ship life and experiences on shore. We will only return to service when we have a comprehensive restart protocol with the stamps of approval and accreditation from the most trusted and informed sources.”

Cunard will be communicating with all guests, and their travel advisors, who are booked on affected voyages.

As Cunard has done previously during this pause period, guests who are booked on cancelled voyages will automatically be given a 125% Future Cruise Credit. This can be redeemed against any new booking made by the end of December 2021 on any voyage that’s on sale at the time of booking.

Cunard President, Simon Palethorpe’s message can be viewed here: https://www.cunard.com/imagesnetstorage/marketing-assets/videos/cunard-coronavirus-update-07-english.mp4

Full details of the changes to operations and options available to guests due to travel on cancelled voyages, can be found at www.cunard.com

Cunard
Cunard is the operator of luxury cruise ships Queen Mary 2®, Queen Victoria® and Queen Elizabeth®. Renowned for impeccable White Star Service, gourmet dining and world-class entertainment, all three Queens offer luxury accommodations in Britannia, Britannia Club, Princess Grill Suite and Queens Grill Suite staterooms. Cunard is the only line to offer regularly scheduled Transatlantic service between New York and London, and it continues to celebrate the freedom of travel on exciting World Voyage and Grand Voyage itineraries that visit Europe, North America, South America, Africa, Asia and Australia.

Awarded ‘#1 Mega-Ship Ocean Cruise Line’ by Travel + Leisure’s 2018, 2017 and 2016 World’s Best Awards and ‘Best Service,’ ‘Best Onboard Enrichment’ and ‘Best World Cruise’ by Porthole Cruise Magazine’s 2018 Readers Choice Awards, Cunard is a proud member of World’s Leading Cruise Lines, a part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the largest cruise vacation company in the world. Together Cunard, Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, P&O Cruises (Australia) and P&O Cruises (UK) operate 102 ships visiting over 700 ports around the world and totaling 226,000 lower berths.

DATE : April 23, 2020

Cunard Extends Pause to Voyages

VALENCIA, Calif. (April 23, 2020) — Luxury cruise line Cunard, announced today that, as a result of the continued impact of Covid-19, it will be extending the pause to voyages.

For its ships Queen Mary 2 and Queen Victoria, Cunard is cancelling all sailings that were due to depart up to and including July 31, 2020. For Queen Elizabeth, the cruise line has taken the practical decision to cancel the entire Alaska season and all departures up to and including September 8, 2020.

“These are extraordinary times and this global outbreak continues to challenge Cunard and the travel industry as a whole,” said Simon Palethorpe, President, Cunard. “We would love nothing more than to bring our fleet back in to service, and give our guests the holidays they deserve and long for, but with the lockdowns and travel restrictions in place around the world, this is simply not possible at this time.”

“We have been sailing for 180 years and we look forward to many more,” he added. “We will get through these tough times together and look forward to welcoming our guests back on board again when the time is right.”

Cunard will be communicating with all guests, and their travel advisors, who are booked on affected voyages.

As Cunard has done previously during this pause period, guests who are booked on cancelled voyages will automatically be given a 125% Future Cruise Credit or have an option of a full refund. This may be used on any sailing before the end of March 2022, and the booking must be made by December 31, 2021. Guests may now also use their Future Cruise Credit for a second cabin to bring friends or family or to upgrade an existing booking. Full details of the changes to operations and options available to guests due to travel on cancelled voyages, can be found at www.cunard.com.

Travel advisor commission on all bookings fully paid by April 22, 2020 will be protected.

Cunard will continue to monitor government guidelines and travel restrictions around the world, and this may mean there are further changes to the timing of when each of the ships returns to service.

Full details on voyage cancellations and Cunard’s current cancellation policies can be found on Cunard.com.

Cunard

Cunard is the operator of luxury cruise ships Queen Mary 2®, Queen Victoria® and Queen Elizabeth®. Renowned for impeccable White Star Service, gourmet dining and world-class entertainment, all three Queens offer luxury accommodations in Britannia, Britannia Club, Princess Grill Suite and Queens Grill Suite staterooms. Cunard is the only line to offer regularly scheduled Transatlantic service between New York and London, and it continues to celebrate the freedom of travel on exciting World Voyage and Grand Voyage itineraries that visit Europe, North America, South America, Africa, Asia and Australia.

Awarded ‘#1 Mega-Ship Ocean Cruise Line’ by Travel + Leisure’s 2018, 2017 and 2016 World’s Best Awards and ‘Best Service,’ ‘Best Onboard Enrichment’ and ‘Best World Cruise’ by Porthole Cruise Magazine’s 2018 Readers Choice Awards, Cunard is a proud member of World’s Leading Cruise Lines, a part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the largest cruise vacation company in the world. Together Cunard, Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, P&O Cruises (Australia) and P&O Cruises (UK) operate 102 ships visiting over 700 ports around the world and totaling 226,000 lower berths.

DATE : March 30, 2020

Cunard Announces Pause to Voyages Until May, 15, 2020

VALENCIA, Calif. (March 30, 2020) — As the COVID-19 situation continues to evolve, Cunard has made the decision to take the preventative measure of extending the suspension of all voyages an additional month from April 11 up to and including May 15, 2020.

Cunard will continue to monitor government guidelines and travel restrictions in ports of call around the world, and this may mean there are further changes to the timing of when each of the ships returns to service.

“The impact of COVID-19 is affecting personal routines and businesses as well as placing significant travel restrictions around the world,” Simon Palethorpe, President, Cunard said. “Everyone in the Cunard team is aware of the need to support the management and containment of COVID-19 globally. This includes protecting the health and safety of our guests and crew. It is therefore right we extend the pause in operations.”

“It is too soon to know exactly how this situation will evolve,” he added. “But I do know that we, the Cunard team, will commit all our resources, energy and talent to weather this storm and come out stronger than ever for our guests. We have been sailing for 180 years and we look forward to many more. We will get through these tough times together and look forward to welcoming our guests back on board again soon, when the time is right.”

For all guests impacted by this temporary suspension, Cunard will provide a 125% Future Cruise Credit. This Future Cruise Credit will be applied automatically to their guest account for use on a future Cunard voyage. This can be redeemed against any new booking, on any voyage sailing before the end of March 2022, providing the booking is made by the end of December 2021.

Full details on voyage cancellations and Cunard’s current cancellation policies can be found on Cunard.com.

Cunard

Cunard is the operator of luxury cruise ships Queen Mary 2®, Queen Victoria® and Queen Elizabeth®. Renowned for impeccable White Star Service, gourmet dining and world-class entertainment, all three Queens offer luxury accommodations in Britannia, Britannia Club, Princess Grill Suite and Queens Grill Suite staterooms. Cunard is the only line to offer regularly scheduled Transatlantic service between New York and London, and it continues to celebrate the freedom of travel on exciting World Voyage and Grand Voyage itineraries that visit Europe, North America, South America, Africa, Asia and Australia.

Awarded ‘#1 Mega-Ship Ocean Cruise Line’ by Travel + Leisure’s 2018, 2017 and 2016 World’s Best Awards and ‘Best Service,’ ‘Best Onboard Enrichment’ and ‘Best World Cruise’ by Porthole Cruise Magazine’s 2018 Readers Choice Awards, Cunard is a proud member of World’s Leading Cruise Lines, a part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the largest cruise vacation company in the world. Together Cunard, Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, P&O Cruises (Australia) and P&O Cruises (UK) operate 102 ships visiting over 700 ports around the world and totaling 226,000 lower berths.

DATE : March 13, 2020

Cunard Introduces Interim Cancellation Policy

VALENCIA, Calif., (March 13, 2020) – Cunard today has implemented an interim policy for all guests with bookings departing through July 31, 2020, providing ultimate flexibility. However, as the situation evolves, guests should refer to Cunard’s website for the latest travel advice and policies.
Onboard Credit for guests travelling with Cunard before the end of August 2020

Guests travelling before the end of August this year who choose to keep their booking as currently scheduled will have additional onboard credit applied to their booking (bookings made prior to March 11, 2020). The amount of credit is shown below, applicable per stateroom:

• $150 per stateroom for 1- to 3-night voyages
• $300 per stateroom for 4- to 7-night voyages
• $600 per stateroom for 8- to 14-night voyages
• $900 per stateroom for 15-night or longer voyages

Future Cruise Credit for cancelled bookings
All guests with existing and new bookings on cruises departing prior to July 31, 2020 may now cancel up to 48 hours prior to departure.

• Cancelled bookings will receive a Future Cruise Credit equivalent to the cancellation fees and refunds will be given on any remaining funds paid.
• The Future Cruise Credit may be applied to any voyages sailing by end of March 2022 (bookings to be made before December 31, 2021).
• The Future Cruise Credit is non-refundable but may be used on multiple sailings.

Guests who cancelled bookings between February 1, 2020 and March 5, 2020 for sailings before the end of July 2020, but who did not opt to convert their cancellation charge into a Future Cruise Credit, will have this automatically credited to their account which will be applicable to voyages sailing before the end of March 2022.

Full details on Cunard’s interim cancellation policy can be found on Cunard.com. For guests interested in further information, please call Cunard at 1-800-728-6273.

Cunard
Cunard is the operator of luxury cruise ships Queen Mary 2®, Queen Victoria® and Queen Elizabeth®. Renowned for impeccable White Star Service, gourmet dining and world-class entertainment, all three Queens offer luxury accommodations in Britannia, Britannia Club, Princess Grill Suite and Queens Grill Suite staterooms. Cunard is the only line to offer regularly scheduled Transatlantic service between New York and London, and it continues to celebrate the freedom of travel on exciting World Voyage and Grand Voyage itineraries that visit Europe, North America, South America, Africa, Asia and Australia.

Awarded ‘#1 Mega-Ship Ocean Cruise Line’ by Travel + Leisure’s 2018, 2017 and 2016 World’s Best Awards and ‘Best Service,’ ‘Best Onboard Enrichment’ and ‘Best World Cruise’ by Porthole Cruise Magazine’s 2018 Readers Choice Awards, Cunard is a proud member of World’s Leading Cruise Lines, a part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the largest cruise vacation company in the world. Together Cunard, Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, P&O Cruises (Australia) and P&O Cruises (UK) operate 102 ships visiting over 700 ports around the world and totaling 226,000 lower berths.

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