Donna

1-866-811-1360
donnad@pavlustravel.com

Favorite Destination You’ve Traveled to: Queenstown, New Zealand
Destination You’d Love to Go: Antarctica

Recommendations and Reviews of Donna

All reviews are from actual Pavlus clients

By: Pavlus Verified Traveler on 01/04/2023

Donna has always done a great job for us.

By: Pavlus Verified Traveler on 12/10/2022

Donna is always a delight to work with.

By: Pavlus Verified Traveler on 12/08/2022

Donna has always done a good job on booking my Viking cruises. Quick to return my calls and e-mails

By: Pavlus Verified Traveler on 12/01/2022

Donna , as always is very helpful and quick to answer queries

By: Pavlus Verified Traveler on 11/28/2022

A great company. Donna is the best. She has taken great care of us for 20 years. We are extremely satisfied with your company

By: Pavlus Verified Traveler on 10/08/2022

Donna, Always does a great job for us. We had a great trip with family and friends and will be on another one on Viking December 1 and Seabourn next spring. We have recommended Palvus to numerous friends, neighbors and family. We have been with Palvus well ove 10 years.

By: Pavlus Verified Traveler on 10/04/2022

This was our 5th Viking adventure booked through Pavlus - Donna is the best!

By: Pavlus Verified Traveler on 10/02/2022

Donna was excellent to work with. We loved our river cruise and look forward to the next one. Viking is an outstanding company and the crew, ship and our state room was fabulous.

By: Pavlus Verified Traveler on 09/23/2022

Pavllus is the only company I will work with. They have taken great care of us for the past 20 years. Donna is the best.

By: Pavlus Verified Traveler on 09/22/2022

Donna D. was great....answered my emails back promptly....reminded me to get my passport renewed as I didn't realize the 6-month prior deal....saved me! Thank you Pavlus Travel!

By: Pavlus Verified Traveler on 09/17/2022

I was referred to Donna by two families on my Oceania ATW2018. She is a delight to work with, manages to snag wonderful cabins out of thin air, and I have already referred 3 people to her (including my cabin-mate on the last cruise). Please keep her happy. She makes me happy.

By: Pavlus Verified Traveler on 09/03/2022

Wonderful team work with Donna at the helm! Thanks a lot, Lourdes

By: Pavlus Verified Traveler on 08/20/2022

Donna did a great job with our group, we had an Oberammergau, Germany Passion Play and Viking river cruise planned originally for summer 2020, but was delayed to 2022 due to the pandemic. Donna worked thru these obstacles, concerns, questions, contingencies, etc. over a several year period; doing a fantastic job keeping us informed. Personally, ours was a great trip/experience with a few unplanned obstacles including flight rebook due to severe weather with missed connection, lost luggage (48'), busing around low water spot on the Danube River, and coming home with a mild case of covid; but all worth it; making for a few good stories to tell. Pavlus did a great job.

By: Pavlus Verified Traveler on 07/21/2022

Great vacation. Great customer service by Donna at Pavlus

By: Pavlus Verified Traveler on 07/17/2022

I have used Pavlus Travel for oodles of years as our travel advisors and planners for ALL our cruise/cruise-land vacations with friends and family ... and I have never been disappointed! Donna has been our personal advisor since we began to cruise back in 2013 and she has always been there to answer all our questions and if she didn't have the answers she would "move mountains" to get the answers for us! And given the COVID constraints that all organizations are feeling these days (fewer staff) ... getting those answers have proven to be a challenge. But Donna did her magic! Yahoo! I also want to give a "shout out" to the Pavlus Guest Relations group as they served the roll of "communications team" between Holland America and our group for our latest vacation (land + cruise vacation) ... sharing communication documents from HAL to each of us. THANK YOU! Pavlus Travel is a GREAT TEAM and I will continue to use them for all future cruise/land vacations and will continue to highly recommend them to friends and family in the future. - Linda

By: Pavlus Verified Traveler on 06/29/2022

Donna is a terrific resource and travel planner. She helped with our Tauck Romantic Germany tour.

By: Pavlus Verified Traveler on 06/09/2022

Donna has been an exceptional travel agent for both myself and my travel companions over the years. I will continue to recommend her services to all my friends as we continue to vacation using Pavlus Travel as our travel agency! Thank you!!! - Linda

By: Pavlus Verified Traveler on 05/16/2022

Donna and the Pavlus team went above and beyond our expectations for our trip. From the cruise to the transportation to the resort, they helped coordinate it all. Will definitely use Pavlus and Donna again in the future! Thank you!

By: Pavlus Verified Traveler on 02/19/2022

Donna always does a great job!

By: Pavlus Verified Traveler on 02/18/2022

excellent service

By: Pavlus Verified Traveler on 02/13/2022

Viking did an excellent job of keeping us safe…because of Viking protocols I would not use another cruise line….no matter what….For us Viking delivers and so does Pavlus. Thanks!

By: Pavlus Verified Traveler on 02/11/2022

I enjoyed my cruise very much. Holland America took multiple precautions to keep its cruisers safe.

By: Pavlus Verified Traveler on 02/05/2022

There is NO ONE who takes better care of clients than Donna!!

By: Pavlus Verified Traveler on 01/14/2022

Donna took care of every detail and then some we always receive top notch service from Pavlus Travel. Wouldn't think of booking with anyone else.

By: Pavlus Verified Traveler on 01/12/2022

The prices are very competitive, and the person we work with, Donna, is very responsive to all our calls and questions.

By: Pavlus Verified Traveler on 01/09/2022

No problems

By: Pavlus Verified Traveler on 12/22/2021

We are always satisfied with the great service Donna provides us. We were on three back to back cruises and will return for a forth leg on the holiday cruise. Donna is very knowledgeable about all the travel secrets, she communicates very well, is very kind and truly wants to make sure you have a great trip. My husband and I highly recommend Pavlus.

By: Pavlus Verified Traveler on 12/10/2021

I put all arrangements into Donnas hands.Everything is well planned.

By: Pavlus Verified Traveler on 12/10/2021

Donna was amazing to work with and was very helpful with all of our questions!

By: Pavlus Verified Traveler on 12/09/2021

great trip and the best service from your people

By: Pavlus Verified Traveler on 12/08/2021

Excellent….Donna Fontone is the best……she is always ready to to help Everybody at Pavlus is wonderful

By: Pavlus Verified Traveler on 11/28/2021

Donna or DD is terrific. She follows up and this time even got us a handicap accessible room with a balcony because that is what we wanted and there were none available at the time of booking because the first cruise we had booked was cancelled on us by Royal Caribbean. The cruise itself was somewhat disappointing in that we had to wear masks whenever we were outside of our rooms unless we were in the dining room. However, in the theater for entertainment, masks were not demanded and it just did not make sense because we are vaccinated and we had to test negative to Covid within 48 hours of the cruise. Also Celebrity, also owned by RC, does not demand masks be worn. Also, the Diamond club was too small for the large ship, plus many perks have been cut back if you are a Diamond club recipient. Allure of the Sea needs more entertainment during the week and it is time to change Mama Mia, the musical to a new one. We got a little bored because not enough to do during down times. As far as Pavlus and DD, could ask for no more, we appreciate all that she does for us and hope you give her some bonuses for her great work. Elsa Clauson

By: Pavlus Verified Traveler on 11/25/2021

Donna always does a great job for us. She takes care of any concerns or questions we may have. We have been loyal Palvus customers for many years and have had family members and friends also book with Palvus. We already have a couple of 2022 cruises booked with other family and will probably add another 2022 while starting to look at 2023. We had Carolyn for years and she was terrific, but Donna always goes above and beyond when attending to our account. We are very happy that she is our agent. Best regards, Joe and Leslie Schaitberger

By: Pavlus Verified Traveler on 11/01/2021

Both Donna and Brian were exemplary in addressing our concerns re: having Tauck's transporter meeting us at the Hertz rental return. All went according to plan. We appreciate your service and are always delighted to have that "fun money" check arrive as we're about to set off on our trip. Thank You! ~Linda Peddie~

By: Pavlus Verified Traveler on 10/11/2021

Donna D. and everyone at Pavlus Travel have always done a great job for us. We have many trips planned, and we will continue to come back.

By: Pavlus Verified Traveler on 10/11/2021

Great support and service, as always from Donna

By: Pavlus Verified Traveler on 10/05/2021

Pavlus did a great job. Wife hospitalized in Alicante Spain. Donna advised us to get insurance. We reclined. Big mistake.

By: Pavlus Verified Traveler on 10/04/2021

No problem with pavlus. We chose the tripbut, American Queen was a bit disappointing. Wasted 1 day with generator problem, and ship was understaffed.

By: Pavlus Verified Traveler on 10/01/2021

Donna & Laura were great to work with. Uniworld did an outstanding job considering there were just 32 passengers.

By: Pavlus Verified Traveler on 09/28/2021

Been a customer for years. First real contact was with Craig and I’ve never looked back.

By: Pavlus Verified Traveler on 09/28/2021

Donna provides great service and responsiveness. We also appreciate the rebate check!

By: Pavlus Verified Traveler on 09/23/2021

Donna was very helpful, kept me up to date after original cruise was cancelled due to Covid. She worked through the "reschedule mess" and took care of an on board credit question with Viking. (NOTE: I am still waiting for my $300 VISA credit promised by Viking. It was promised to be within 2 weeks. If it doesn’t show up, I hope I can "lean on Donna" again!) Thanks again, Donna, for all your work! Ranking "9" only because of the distance from Minnesota.

By: Pavlus Verified Traveler on 09/20/2021

Very satisfied

By: Pavlus Verified Traveler on 09/15/2021

Donna was GREAT.

By: Pavlus Verified Traveler on 08/29/2021

Donna has arranged our tours for many years and we are totally satisfied with her efforts. We will continue to use Pavlus as our source of information and schedule our trips.

By: Pavlus Verified Traveler on 08/22/2021

We are so happy that Donna is our travel advisor. She works so hard on our behalf. I feel that I am always getting the best deal possible.

By: Pavlus Verified Traveler on 08/14/2021

Everything went well. Cruise was excellent even with all of the extra covid protocol requirements.

By: Pavlus Verified Traveler on 08/08/2021

Meets all our needs, and the refund is very nice.

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