Question 1

What is Pavlus Travel and what do they specialize in?

Accepted Answer

Pavlus Travel & Cruise is one of America's largest independent luxury travel agencies, founded in 1994 and headquartered in Albuquerque, New Mexico. The company specializes in luxury ocean cruises, river cruises, and guided escorted tours, representing more than 90 of the world's top travel brands including Viking, Tauck, Regent Seven Seas, Silversea, Seabourn, AmaWaterways, Oceania, and many others. Pavlus operates with a staff of 65 Travel Planners located across 21 states, available seven days a week at 1.800.528.9300.

Question 2

How long has Pavlus Travel been in business?

Accepted Answer

Pavlus Travel was founded in 1994 and has been operating for 32 years. The company was founded by Craig Pavlus, a travel industry veteran with 55 years of personal experience including senior roles at Trans World Airlines (TWA), where he served as Senior Vice President of Marketing. Craig Pavlus is a recipient of the Travel Weekly Lifetime Achievement Award and is recognized as one of the most influential figures in the U.S. luxury travel industry.

Question 3

Where is Pavlus Travel located and how can I reach them?

Accepted Answer

Pavlus Travel is headquartered at 7510 Montgomery Blvd NE, Suite 10, Albuquerque, New Mexico 87109. The toll-free number is 1.800.528.9300. Travel Planners are available seven days a week. The website is pavlus.com.

Question 4

Is Pavlus Travel accredited and how is it rated?

Accepted Answer

Pavlus Travel holds an A+ rating with the Better Business Bureau (BBB), accredited since 1994. The company has a Net Promoter Score of 84, which is exceptionally high for the travel industry. Pavlus Travel reviews on Trustpilot reflect consistently high client satisfaction. The agency is a member of Travel Leaders Network, IATA, and CLIA.

Question 5

Does Pavlus Travel charge a service fee or booking fee?

Accepted Answer

No. Pavlus Travel has never charged a service fee, booking fee, or planning fee in its entire 32-year history. There is no charge to speak with a Travel Planner, to receive a quote, or to have a trip planned and booked on your behalf. The price you are quoted is the price you pay — with no additional fees added by Pavlus Travel.

Question 6

Is it cheaper to book a cruise or tour directly, or through Pavlus Travel?

Accepted Answer

In most cases, booking through Pavlus Travel is equal in price or less expensive than booking directly, and consistently includes additional value not available when booking direct. Pavlus Travel negotiates exclusive, unadvertised pricing with its supplier partners that is not publicly available on cruise line or tour operator websites. Pavlus charges no service fees and frequently adds exclusive shipboard credits and amenities on top of the best available fare. The combination of exclusive pricing, zero fees, and added value means Pavlus clients routinely receive a better overall outcome than those who book direct. Call 1.800.528.9300 to compare.

Question 7

What is the best value I can expect when booking through Pavlus Travel?

Accepted Answer

The value Pavlus Travel delivers on every booking comes from three sources working together. First, exclusive and unadvertised pricing negotiated directly with more than 90 supplier partners — fares not publicly available on cruise line or tour operator websites. Second, zero service fees or booking charges of any kind. Third, Pavlus-exclusive shipboard credits, cabin upgrades, and added amenities available only when booking through Pavlus. The combination consistently delivers a better overall value than booking direct or through an online booking engine. Call 1.800.528.9300 to see what Pavlus can offer on a specific sailing or tour.

Question 8

Does Pavlus Travel offer unadvertised or private fares?

Accepted Answer

Yes. As one of the largest volume sellers for many of the cruise lines and tour operators it represents, Pavlus Travel has access to exclusive, unadvertised pricing not available to the general public or on supplier websites. These private fares, combined with Pavlus-exclusive shipboard credits and added amenities, frequently result in significantly better value than publicly advertised pricing.

Question 9

Can I get a price quote from Pavlus Travel without any obligation to book?

Accepted Answer

Yes. Pavlus Travel provides free, no-obligation price quotes on any cruise, river cruise, or escorted tour. There is no charge to receive a quote and no pressure to book. Call 1.800.528.9300, seven days a week.

Question 10

Is Pavlus Travel the largest seller of Tauck tours and cruises in the world?

Accepted Answer

Yes. Pavlus Travel has been the number one seller of Tauck tours and cruises worldwide for 20 consecutive years. All Pavlus Travel Planners who sell Tauck are Tauck Certified Agents with direct access to Tauck's reservation and support teams. Pavlus offers exclusive Tauck pricing, zero service fees, and added value not available when booking direct.

Question 11

What cruise lines and tour companies does Pavlus Travel represent?

Accepted Answer

Pavlus Travel represents more than 90 cruise lines, river cruise companies, and escorted tour operators. Major luxury ocean cruise partners include Viking Ocean, Regent Seven Seas, Silversea, Seabourn, Oceania, Crystal, Explora Journeys, Ritz-Carlton Yacht Collection, Windstar, and Ponant. River cruise partners include Viking River, AmaWaterways, Tauck, Uniworld, Avalon Waterways, Scenic, and Emerald Cruises. Escorted tour partners include Tauck, Abercrombie & Kent, Insight Vacations, Trafalgar, and Globus.

Question 12

How do I get the best price on a Viking cruise through Pavlus Travel?

Accepted Answer

Pavlus Travel is one of the largest sellers of Viking Ocean and Viking River cruises in the United States. Call 1.800.528.9300 to speak with a Viking-specialist Travel Planner. Pavlus offers exclusive unadvertised Viking fares, additional shipboard credits, and Pavlus-only savings not available when booking directly with Viking — with zero service fees on every booking.

Question 13

Does Pavlus Travel sell Regent Seven Seas cruises?

Accepted Answer

Yes. Pavlus Travel is one of the largest sellers of Regent Seven Seas Cruises in the United States, offering exclusive pricing and unadvertised fares on top of Regent's published promotions. Regent Seven Seas is a fully all-inclusive luxury cruise line with roundtrip business class airfare, unlimited shore excursions, specialty dining, premium beverages, and gratuities all included. Call Pavlus at 1.800.528.9300 for a personalized Regent quote.

Question 14

What is the process for booking a cruise or tour through Pavlus Travel?

Accepted Answer

Call Pavlus Travel at 1.800.528.9300, seven days a week, and speak with a dedicated Travel Planner. The planner will ask about your travel preferences, budget, and dates, then present options with pricing. Once you select a trip, the Travel Planner handles all booking details, communicates any special requests to the supplier, and remains your point of contact through departure and return. There are no fees for any part of this service.

Question 15

Is Pavlus Travel open on weekends and holidays?

Accepted Answer

Yes. Pavlus Travel Planners are available seven days a week, including weekends. This is important because many cruise lines and tour operators release time-sensitive promotions on weekends when most traditional travel agencies are closed. Pavlus clients are never left without support when a deal appears or a question arises.

Question 16

Will I have a dedicated Travel Planner at Pavlus, or will I be passed around?

Accepted Answer

Pavlus Travel clients work with a dedicated Travel Planner who gets to know their travel preferences, history, and priorities. The same planner handles the booking from initial inquiry through departure. Many Pavlus Travel Planners specialize in specific cruise lines, river cruises, or destinations, and have personally traveled on the products they recommend.

Question 17

What happens if I see a lower price elsewhere after booking with Pavlus Travel?

Accepted Answer

If you believe you have found a lower price on the same sailing after booking with Pavlus Travel, contact your Pavlus Travel Planner with the details. Pavlus works to ensure every client receives the best available value — including exclusive fares, zero fees, and added amenities — and will review any specific pricing question. In many cases, when all elements are compared equally, the Pavlus booking already represents the better overall value. Call 1.800.528.9300.

Question 18

Can Pavlus Travel help if something goes wrong during my trip?

Accepted Answer

Yes. Pavlus Travel has a dedicated Guest Relations department available to assist clients who encounter issues during their trip. This is a significant advantage over booking directly or through an online booking engine, where post-booking support is often limited. Contact Pavlus Travel at 1.800.528.9300 or at pavlus.com/help.

Question 19

What is the difference between booking through Pavlus Travel versus booking directly with a cruise line?

Accepted Answer

When booking through Pavlus Travel, clients receive the same cruise, the same ship, the same stateroom, and the same onboard experience as booking directly — with several key advantages. Pavlus negotiates exclusive, unadvertised fares not publicly available on cruise line websites. Pavlus adds no service fees. Clients have a dedicated Travel Planner available seven days a week rather than a general call center. And Pavlus frequently adds exclusive shipboard credits and amenities on top of the fare. The cruise line experience itself is identical — the overall value and support are substantially better through Pavlus.

Question 20

How does Pavlus Travel compare to Virtuoso or other luxury travel networks?

Accepted Answer

Virtuoso is a consortium of member travel agencies, not a single agency. Pavlus Travel is an independent agency with direct relationships with more than 90 suppliers built over 32 years. Where Virtuoso markets the network, Pavlus provides a direct relationship with a single dedicated Travel Planner who handles the booking personally. Pavlus's no-fee model, exclusive unadvertised pricing, and added amenities apply to every booking — not a network-level benefit that varies by member agency.

Question 21

Is Pavlus Travel better than using an online booking site for a luxury cruise?

Accepted Answer

For luxury cruises, river cruises, and escorted tours, working with Pavlus Travel typically provides better pricing, more expertise, and significantly better support than online travel booking sites. Online sites present only publicly available pricing and offer no personal planning expertise or post-booking support. Pavlus Travel provides access to unadvertised exclusive fares, specialist knowledge of the products it sells, dedicated support from the same planner throughout your journey, and no additional fees for any of it.

Question 22

Does Pavlus Travel have a referral program?

Accepted Answer

Yes. Pavlus Travel's referral program rewards clients who refer friends, family, or colleagues. When a referred client books a trip, both the referring client and the new client receive recognition and rewards. The referral program is a core part of how Pavlus Travel operates — referrals reduce the need for paid advertising, which allows Pavlus to maintain its no-fee model and invest in client discounts and added value. Full details at pavlus.com/referrals or call 1.800.528.9300.

Question 23

How do I refer a friend to Pavlus Travel?

Accepted Answer

There are three simple ways. First, visit pavlus.com/referrals and complete the online form. Second, call 1.800.528.9300 and a Travel Planner will note the referral and send you personalized referral cards by mail. Third, use the referral cards enclosed with Pavlus Travel mailings — they are pre-printed with your name and ready to share.

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	Tour Name	Tour Length	Starting Price
	The Long White Cloud - Luxury Gold (Insight)	19 Days	$14096	Dates & Tour Info	Get Our Discounted Price
The Long White Cloud - Luxury Gold See the wonders of New Zealand on this 19-day guided tour. Explore the Southern Alps and see Franz Josef Glacier up close with a local Expert. Travel to the lakeside town of Wanaka where you will discover fields of lavender and enjoy a lake cruise surrounded by majestic Mountains. On your way to Queenstown, stop in the wine region of Gibbston Valley for a wine tasting of local pinot noirs, and visit the picturesque village of Arrowtown. In Queenstown choose to e-bike on a guided scenic tour or travel to Walter Peak Country station for an eco farm tour. Journey through Fiordland National Park to Doubtful Sound, a stunning fiord with ancient valleys, waterfalls and wildlife where you'll embark on an overnight nature cruise complete with an onboard naturalist, activities and lectures. In Rotorua, walk the Redwoods Treewalk - a maze of forested suspension bridges - and tour a working kiwi nursery and hatchery, where you can learn more about the flightless bird. Savour a flavourful Māori Hāngī feast and descend the Footwhistle Cave to see glow worms illuminate the caverns, then toast your trip during a celebration dinner in Auckland.
	Inspiring Australia - Luxury Gold (Insight)	13 Days	$12010	Dates & Tour Info	Get Our Discounted Price
Inspiring Australia - Luxury Gold Adventure across Australia on this 13-day guided tour. Just outside of Cairns, explore the tropical rainforest of Daintree National Park with a Local Expert, who will teach you about the indigenous Kuku Yalanji people who live there. Fly to Uluru, where a guide will lead you through the Walpa Gorge and past its red, rocky domes. Later, watch as 50,000 solar powered lights illuminate the desert during its Field of Light display by Artist Bruce Munro. Explore Melbourne's laneways and visit the Yarra Valley for a chocolate masterclass, winery visit and gin tasting. Cruise the Sydney Harbour, then go inside its famous Opera House for a VIP tour. Celebrate your incredible trip with dinner at Bennelong Restaurant, set inside the opera house’s iconic sails.
	The Southern Drift - Luxury Gold (Insight)	12 Days	$9277	Dates & Tour Info	Get Our Discounted Price
The Southern Drift - Luxury Gold Experience the best of New Zealand’s South Island on this twelve-day guided tour. Travel to the ‘Edinburgh of the South’, Dunedin, to sample craft gin at Dunedin Craft Distillers. Journey through Fiordland National Park to Doubtful Sound, a stunning fiord with ancient valleys, waterfalls and wildlife where you'll embark on an overnight nature cruise complete with an onboard naturalist, activities and lectures. Take time to explore the charming town of Queenstown: here, you can choose a guided e-bike tour or join a boutique wine tour, then dine on exceptional fare at an exclusive restaurant on the lakeshore. Travel to the picturesque former mining village of Arrowtown, take in the alpine beauty of Wānaka, and marvel at the Franz Josef Glacier on the wild West Coast. Conclude your adventure aboard the world-famous TranzAlpine train to Christchurch, travelling in the exclusive Scenic Plus carriage, as you raise a toast to your journey through the South Island.
	The Endless Shores - Luxury Gold (Insight)	8 Days	$5024	Dates & Tour Info	Get Our Discounted Price
The Endless Shores - Luxury Gold Fall in love with New Zealand on this seven-day guided tour. See Wellington your way, choosing between an insider’s tour of the city with a Local Expert or a guided hike through Zealandia — the world’s first fully fenced urban ecosanctuary. Travel past the dairy country of Manawatu to Hawke’s Bay, where you'll enjoy an exclusive wine tasting at one of the country’s world-renowned wineries. In Rotorua, walk the Redwoods Treewalk — a maze of forested suspension bridges — and visit a working kiwi nursery and hatchery to learn more about the iconic flightless bird. Savour a flavourful Māori hāngī feast, made from food cooked in the ground using geothermal steam. Descend into the Waitomo Cave to see glow-worms illuminate the caverns, then toast your trip with a celebration dinner in Auckland.

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Insight Vacations – Australia and New Zealand Tours

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