Insight Vacations Cancellation Policy
Level 1: Cancelation fees are the minimum cancelation fee charged and is used unless the trip is described as Level 2.
Level 2: These trips are generally trips which include cruise/ferry, train, intra-trip elements and small group departures.
Cancelation by Traveler
Travel arrangements for any member of the party may be canceled at any time by written notice by the person who made the booking.
If notice of cancelation is received by the Provider before final payment is due (see Table), the deposit will be retained along with the Travel Protection payment. If cancelation is made after final payment is due cancelation fees will apply (see Table). These cancellation fees represent the costs incurred less any expected recoveries. Please also refer to Air Changes or Cancellation Section where applicable.
Notice of cancelation must be made in writing directly to the Provider or through your Travel Agent. Please also refer to the Provider’s Travel Protection.
If a person in a party cancels and there is a room change caused by this cancelation (such as a double room to Single, or Triple to double room), charges for the new room type will be the responsibility of the remaining party.
If a guest fails to join the trip on the day of departure, cancelation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense).
Cancelation fees as per the Table apply to additional accommodation and/or chargeable transfers prior to and after the trip, itinerary extensions or cruise reserved through the Provider.
Cancelation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancelation fees and charges and once we have actually recovered the amounts from the third parties.
All cancelation fees as per the Table are additional to any cancelation fees or other charges that may be levied by your Travel Agent.
Travel Protection Plan premiums are non-refundable.
If the reason for your cancelation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer. We will provide you with documentation to support your claim.
Cancelation by the Provider
The Provider reserves the right, to modify or cancel any trip, accommodation, in-destination activity or arrangement, (definite or not), at any time.
Cancelation due to Failure to Pay
If full payment is not received by the due date (see Table), The Provider has the right to cancel your reservation and no refund will be made. The Provider will not be responsible for lost reservations.
Cancelation due to Force Majeure Events
If the Provider cancels a trip as a result of a Force Majeure Event, a future travel credit (FTC) to the value of funds paid to date less any unrecoverable third-party costs incurred will be provided. All FTCs will be valid for 24 months from date of issue.
Where a trip is terminated mid-trip due to a Force Majeure event, if we provide you with any alternative services or assistance (such as hotels or travel) then you agree to pay for these costs.
Cancelation due to Events other than Force Majeure Events
If the cancelation by the Provider is not as a result of a Force Majeure Event, the Provider will provide an alternative comparable trip (if available), if an alternative is not available then a refund will be made. The Provider is not liable for any cancelation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby.
The Provider is not responsible for other travel arrangements that you or your party have made outside the Provider and which are affected by our cancelations.
Early Return, Illness or Absence
Early return expenses are the guest’s responsibility, unless this is due to negligence by the Provider. There is no refund for absence or early departure from a trip, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. The Provider urges you to purchase travel insurance which covers such circumstances. Please also refer to the Provider’s Gold Seal Additional Protection. The Provider makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.
