By: Pavlus Verified Traveler on 01/14/2025

Jamie are travel advisor is just amazing. You are very lucky to have her on your team

By: Pavlus Verified Traveler on 01/12/2025

I am very satisfied with services provided , I am currently searching for another Tauck river cruise for December 2025.

By: Pavlus Verified Traveler on 12/23/2024

Pavlus is awesome.

By: Pavlus Verified Traveler on 12/18/2024

not a problem! we have had excellent service from both our first agent, Denise in Tucson and now with Jamie in New Hampshire. We constantly share with other travelers how great Pavlus is. thanks for being a great company to work with. Don

By: Pavlus Verified Traveler on 12/11/2024

excelent service from Jamie and Pavlus Guest Relations.

By: Pavlus Verified Traveler on 11/24/2024

We loved our Tauck vacation! They truly are a step above anything we have done so far! We will book another one soon and will definitely call Jamie at Pavlus!

By: Pavlus Verified Traveler on 11/13/2024

Jamie always does a great job for us

By: Pavlus Verified Traveler on 10/30/2024

Your travel agency especially Jamie is fantastic! We will use Jamie’s services for all our travel. We only went on Windstar since a group of friends selected them and our itinerary and we love being with these friends. However Windstar is not the cruise level we expect or would do again. Overall very disappointing. Not close to Seabourn or Regents are preferred cruise lines Thank you Ned Ginsburg

By: Pavlus Verified Traveler on 10/19/2024

We have always been pleased with the services Pavlus offers. From booking to information to support questions to air travel, you're the best.

By: Pavlus Verified Traveler on 10/09/2024

We love the help and the courtesy of customer service.

By: Pavlus Verified Traveler on 10/06/2024

Jamie is wonderful. We couldn’t hope for a better travel agent.

By: Pavlus Verified Traveler on 09/25/2024

I did love receiving a check 30 days before we left on our cruise. Jamie was referred to me by another friend that was on a river cruise. I would have liked to had an agent who was very experienced in ocean cruises. I will use an agent my daughter uses in the future. She has been doing ocean cruises for 20 years and can recommend the best excursions, private tours and companies in each port. I know Jamie worked hard on getting us on the 8th deck, changing our room to a suite etc. Azamara has been so difficult to work with last year with their new IT system etc. so she was very helpful getting things done.

By: Pavlus Verified Traveler on 09/13/2024

Jamie is wonderful, as always. The food on Celebrity is boring same menu for 7 nights. The ships are lovely, EDGE, and the help is nice, but Princess food way out preforms Celebrity

By: Pavlus Verified Traveler on 09/04/2024

Jamie is always helpful.

By: Pavlus Verified Traveler on 09/02/2024

By: Pavlus Verified Traveler on 08/31/2024

Excellent!!!

By: Pavlus Verified Traveler on 08/27/2024

During our time of greatest anxiety, I felt that we were left 'high and dry' from our (personally scheduled) flight changes. After providing Princess of our flight change (three minute delayed arrival in Vancouver), Princess noted that we may not comfortably arrive for our ship boarding. An email to my Planner went unanswered (Out of Office). A follow-up to Guest Relations also provided no response. Since we're not frequent international travelers, we opted to rebook our flights and notified Pavlus that we had done so. We received a simple "Thanks for the update" from "Air." As I said, we're not frequent international travelers and the amount of stress and anxiety from this predicament was in no way remedied by your organization.

By: Pavlus Verified Traveler on 08/27/2024

Overall, the Viking River cruise was very good. The excursions were excellent and the food and service onboard were also excellent. Although the weather was unusually hot, the air conditioning in the lounge and dining room was insufficient at times. At one point during our stay, the ship lost power totally for a few hours. Some guests expressed problems with the air conditioning in their staterooms. Fortunately, we did not have this problem. A problem that we did have was with local transportation that we booked with Pavlus with a company called Blacklane. Prior to our departure, we questioned Pavlus about the pickup time specified for the Blacklane transportation which seemed to be incorrect. The Pavlus person noted the error and said that the time of arrival of our incoming flight would be used. For whatever reason, Blacklane did not get this change and they did not pick us up at the airport in Vienna. Blacklane was also not very accommodating about this situation and charged our credit card for this service not rendered. We notified Pavlus about this and a check was issued to us for this charge. Our lesson learned from this is never to use Blacklane again and to book our own transportation in the future.

By: Pavlus Verified Traveler on 08/17/2024

Incredible. Can’t wait to do another one!!

By: Pavlus Verified Traveler on 08/10/2024

The trip was wonderful and the help from Jamie and team has always been great. The itinerary was fabulous! The boat was very nice. The suites were spacious and very pretty. The food was good and the service was the same as we have experience on Celebrity (in a suite). Silversea has quite the reputation for having amazing service but actually, it's not quite as good as Celebrity.

By: Pavlus Verified Traveler on 08/03/2024

All went well. Norwegian needs a few more seminars and change ups for people who often cruise

By: Pavlus Verified Traveler on 08/02/2024

We appreciate the onboard credit, that's what keeps us coming back. Sometimes the communication is a bit slow. Overall, very happy with Jamie.

By: Pavlus Verified Traveler on 07/29/2024

It was a bit challenging to plan a trip nearly eight months before departure however Jamie, and the support team at Pavlus, made the experience more enjoyable and stress free due to timely responses to our questions. We had a fantastic trip! Thank you for your attention and interest to make our trip such a great memory.

By: Pavlus Verified Traveler on 07/28/2024

Very satisfied

By: Pavlus Verified Traveler on 07/25/2024

By: Pavlus Verified Traveler on 07/24/2024

our overall experience in scheduled this vacation through Pavlus exceeded our expectations. Jamie and the entire team went above and beyond in scheduling our travel accommodations. The team kept us advised of all necessary travel needs. Would recommend Pavlus to all family and friends.

By: Pavlus Verified Traveler on 07/20/2024

By: Pavlus Verified Traveler on 07/16/2024

By: Pavlus Verified Traveler on 07/14/2024

We have used several of Pavlus’ travel agents over the last 10 years and always been satisfied with the result, making our trips enjoyable and without issues. They all have been quick to respond to our questions and reduce our fears of the unknown. Jamie Roach was our agent this time for our Viking Cruise to Iceland. She very helpful on the initial planning of the trip to the final details of which airport is near our cruise terminal in New York. Also, she helped in our questions about trip insurance.

By: Pavlus Verified Traveler on 07/13/2024

We had a fabulous time. Our whole family loved the trip to the to to

By: Pavlus Verified Traveler on 07/11/2024

this was our 7th Tauck trip all which were booked through Pavlus. Jamie our Travel Planner handled everything for our us including adding extra days to the start of our trip along with the air line tickets. When we had questions right before we left regarding our stay in Munich she responded right away. We could not ask for better service.

By: Pavlus Verified Traveler on 07/05/2024

Great Columbia and Snake River Cruise and 100% support from Jamie and Pavlus Travel. Chuck and Susan Whitney

By: Pavlus Verified Traveler on 07/01/2024

By: Pavlus Verified Traveler on 06/25/2024

By: Pavlus Verified Traveler on 06/11/2024

This was our third Viking cruise (2nd ocean cruise) and it was wonderful. It didn't start too well as one of our luggage bags was lost or stolen between the airport and the hotel that was part of our pre-cruise extension. It never showed up but Viking has been very helpful. We will be filing a claim. Our travel planner (Jamie Roach) has always been helpful and her responses are always very timely.

By: Pavlus Verified Traveler on 06/01/2024

By: Pavlus Verified Traveler on 05/30/2024

The Tauck tour was very well done, which is why we have taken a number of them. It was very easy to book it with Pavlus Travel and I appreciate the gift card, although I'd prefer that Tauck hadn't pressured travel agencies to eliminate the discount. Pavlus is always very responsive to our emails/calls and we will continue to use them. I'd like to see some suggestions on alternatives to Tauck because we are running out of trips that we want to take with them.

By: Pavlus Verified Traveler on 05/27/2024

Good service. Trip was great.

By: Pavlus Verified Traveler on 05/19/2024

Jamie is a great travel agent. She has guided us through many travel situations. Pavlus is great!

By: Pavlus Verified Traveler on 05/13/2024

Satisfied with pavlus travel. Wasn’t satisfied with Ncl viva. Ports were great though.

By: Pavlus Verified Traveler on 05/05/2024

By: Pavlus Verified Traveler on 05/04/2024

By: Pavlus Verified Traveler on 05/04/2024

By: Pavlus Verified Traveler on 05/03/2024

Jamie has been outstanding to work with on this trip and on future bookings we have made

By: Pavlus Verified Traveler on 04/24/2024

We love the ship, the food, the staff. The other people on board were lovely and friendly. Our only problem with the river cruise was the fact that all the locations on the river were only accessible by bus, which keeps us from actually being a river cruise. we had beautiful weather and the high water made the staff alternate, alternate some of the plans, but that was taken care of expeditiously and welll. I would like to see that River cruises on the Douro would be advertised as tours, not river cruises since so much of our time was spent on buses. The tourist themselves were excellent, and the guides very knowledgeable.

By: Pavlus Verified Traveler on 04/23/2024

Thanks to Jamie's help, me and Ying were able to make the very special trip. She is a very responsible and kind person. We like her very much.

By: Pavlus Verified Traveler on 04/01/2024

I can't imagine booking a cruise without talking to Jamie first - whether with Viking or with someone else. Jamie is helpful, responsive, and keeps my best interests in mind. Just a great partner. Also, after all the years I've been with Pavlus, I've found you to be completely trustworthy, so when Pavlus recommends a company (like Tauck), I look more seriously at their offerings.

By: Pavlus Verified Traveler on 03/28/2024

Good cruise spent traveling with friends from Alaska.

By: Pavlus Verified Traveler on 03/06/2024

Jamie, recommended to me by my brother, did an excellent job in every way to make our 55 day cruise on the QM2 a happy and enriching experience. Jamie was knowledgeable, efficient, unfailingly courteous and quickly responsive to our needs and questions. Kudos to Jamie! We would absolutely use the services of Pavlus Travel in the future and would unhesitatingly recommend your company to others. Thanks to Jamie and to you for your excellent work on our behalf.

By: Pavlus Verified Traveler on 02/21/2024

We are so happy to be with Pavlus Travel! Jamie has been simply outstanding with helping us to plan our cruise vacations and we are thrilled that she is our travel professional. On our last cruise on Oceania, we received a nice bottle of wine and flowers from her which we really enjoyed. That was a nice touch that was totally unexpected. One thing that we love about Jamie is her sense of urgency in responding to our requests. If we reach out to her with a question or concern, she takes care of it quickly which we value greatly. Jamie has tremendous customer focus and we will always recommend and use Pavlus because of her! We give out her referral cards anytime someone asks us about travel. Our experience with Pavlus has been top-notch! Thank you for all you do on behalf of your clients.

By: Pavlus Verified Traveler on 02/14/2024

We had a wonderful time on our cruise and as long-term Pavlus customers, we appreciate the great level of service that Pavlus provides. Jamie is a great agent to work with and very responsive to our requests and needs! Thanks!

By: Pavlus Verified Traveler on 02/12/2024

Great service from Jamie and others. All my requests were filled.

By: Pavlus Verified Traveler on 01/17/2024

It was a great vacation. Jamie was easy to work with. Responded quickly. Got us a good deal and helped to deal with any issues as they came up. I will use her again.

By: Pavlus Verified Traveler on 12/25/2023

Jamie is endlessly patient and extremely responsive, as is your entire guest relations department. I've recommended Pavlus to everyone I know - can't understand why anyone cruises without you.

By: Pavlus Verified Traveler on 12/24/2023

Pavlus has been excellent to deal with from the first contact we had with you. Your support has been above and beyond expectations. Jamie is a great agent and is always helpful and responsive. Thank you!

By: Pavlus Verified Traveler on 11/07/2023

The Tauck Tour to Japan was incredible. Jamie was a great help. Thanks to Jamie.

By: Pavlus Verified Traveler on 08/17/2023

We had a great Oceania cruise. And our experience with Jamie and Pavlus was exceptional. We are recommending all our traveling family and friends to Jamie and Pavlus. Thank you!

By: Pavlus Verified Traveler on 07/23/2023

Jamie got us all four connecting rooms despite my having a handicapped room. She is fabulous . We give her a lot of business!!

By: Pavlus Verified Traveler on 07/20/2023

We thoroughly enjoyed the cruise. Jamie was very helpful throughout the process of booking & sending us updates concerning the cruise. We'll definitely use Pavlus again.

By: Pavlus Verified Traveler on 07/10/2023

The trip was a Silversea Expedition cruise (B2B: Helsinki to Hamburg; Hamburg to Reykjavik). It was GREAT! Jamie helped quite us quite a lot with answering our many questions before booking. We booked first with the cruise company and then turned it over to Jamie just a few days later. THANK YOU and THANKS to Jamie!!!

By: Pavlus Verified Traveler on 06/30/2023

Great trip. Jamie was our font of knowledge before we left. We like having a travel agent to help us through whatever issues arise.

By: Pavlus Verified Traveler on 06/21/2023

This was our first Viking River Cruise and it was fantastic. Beyond our expectations. As for Jamie, and the rest of the Pavlus staff, they were wonderful to work with and I have already referred two of my friends based on my positive experience. And, less than a week after returning, we just booked another cruise. Can't wait...........

By: Pavlus Verified Traveler on 05/29/2023

We had a lot of issues getting to our two recent tours and Jamie helped us through them all. She was great. Went out of her way to help us.

By: Pavlus Verified Traveler on 05/14/2023

We appreciated all the support Jamie gave us and are grateful for the on-board credit from Pavlus. Happy to recommend you all and we will use you again. Thanks so much

By: Pavlus Verified Traveler on 02/19/2023

We r satisfied with Pavlus n Jamie our agent

By: Pavlus Verified Traveler on 02/18/2023

Super easy, very professional, prompt responses, nice additional perks. Definitely would do business with Jamie and Pavlus again.

By: Pavlus Verified Traveler on 02/13/2023

Trip on Windstar cruise went well. As usual, with cruising, weather plays a major factor and we were unable to visit the 2 beach bbq islands (rough seas would make the tender unsafe), also unable to dock safely in Santa Marta - however we were able to stay overnight and have 2 days in Cartagena. I was able to find a lower price which Jamie was able to match and even provide some additional discounts we were eligible for.

By: Pavlus Verified Traveler on 02/07/2023

Every aspect of the planning for the cruise was performed excellently. Updates and changes were handled in a very timely manner.

By: Pavlus Verified Traveler on 02/06/2023

We were referred to Pavlus by Wes Weiner and are extremely glad we followed his advice! Jamie is extremely responsive and works to give us the best information she can; we greatly appreciate all she does! We have transferred two cruises to Jamie, and booked two others and are on the verge of booking another, so we REALLY like working with her and all that Pavlus has to offer! THANK YOU!!! We have talked to many people about Pavlus and will continue to do so! Sincerely, Bob and Anne Stretch

By: Pavlus Verified Traveler on 01/06/2023

Great cruise. Jamie was fantastic as always.

By: Pavlus Verified Traveler on 11/06/2022

Excellent travel. Great service from Jamie and everyone at Pavlus.

By: Pavlus Verified Traveler on 10/30/2022

Tauck small ship sailing was good with Ponant. Jamie was very helpful with Pavlus. Thank you. This was our 6th Tauck trip with our seventh in Feb.

By: Pavlus Verified Traveler on 10/20/2022

We reached out to Jamie at Pavlus Travel fairly late in the process of deciding on a cruise. She was very helpful in answering questions about the cruise and cruise line we chose. She was also very proactive in confirming details with the cruise line and communicating changes in the itinerary. We'd definitely work with Jamie and Pavlus in the future.

By: Pavlus Verified Traveler on 09/16/2022

Our cruise was the front end of a two part vacation - from the cruise we flew on to join a Tauck tour. The Silversea experience was fantastic. The support from Jamie was always timely and much appreciated. You guys are the best.

By: Pavlus Verified Traveler on 09/08/2022

Always appreciate your service. We are just completing a Tauck tour which followed immediately on an Alaska cruise with Silversea. Both have been exceptional in terms of service and value. Thanks for your assistance in planning our trips.

By: Pavlus Verified Traveler on 08/31/2022

We went on a tour conducted by CIE. It was great! The guide was wonderful. The bus driver was great. Jamie at PavlusTravel helped get the trip and the airlines coordinated.

By: Pavlus Verified Traveler on 06/14/2022

Jamie at Pavlus has been great to work with and we will continue to use Pavlus as part of our vacation travels.

By: Pavlus Verified Traveler on 05/16/2022

Jamie was excellent in planning my trip and keeping me notified of tour company's multiple changes. She is a diligent worker who answers calls, checks for information and promptly follows-up. Jamie is very pleasant to speak with and very patient, rephrasing as follow-up with my requests. As a result, I had a fabulous time and never worried while I was away. I would never hesitate to recommend her to my friends. Thanks you, Jamie!!! You are terrific.

By: Pavlus Verified Traveler on 01/09/2022

The planning process was smooth and Jamie answer all my questions quickly and thoroughly. She notified me of changes to our itinerary as they were made before we left. Our trip was great! We felt very save, even with the Omicron variant having cases on the rise. We will definitely use Pavlus to plan our next trip!

By: Pavlus Verified Traveler on 09/15/2021

Very pleased with the service from Pavlus. The cruise with AQSC was great, probably the most welcoming crew we have had on any cruise.