By: Pavlus Verified Traveler on 03/17/2025

Lee is the best! Booked another cruise while in Antarctica. We now have two Viking cruises on the books. Thanks.

By: Pavlus Verified Traveler on 03/09/2025

Have been using Pavlus exclusively since our Viking River Cruise (Budapest - Amsterdam) in August, 2014. Currently also have a Viking River Cruise Milan-Paris scheduled this August and a Viking Ocean Cruise Bali to Bangkok for April 2026. Lee and the Guest Relations staff are very responsive to help and have saved us money. We especially book through Pavlus because of your cash back program. Other benefits include your on-board credits, prepaid gratuities and beverage packages. Look forward to our next adventures though Pavlus.

By: Pavlus Verified Traveler on 03/06/2025

Lee recommended the Four Seasons Hotel in Sydney and what a fantastic recommendation it was. Location, location, location! Hotel exceeded our expectations. Big Thank You to Lee.

By: Pavlus Verified Traveler on 03/03/2025

Lee A. is my contact with Pavlus and has always been awesome...I'm always suggesting people to contact Pavlus Travel and Lee.

By: Pavlus Verified Traveler on 03/03/2025

We thoroughly enjoyed our Regent Cruise and the chance to meet Craig, who was on the trip. The food continues to be top notch, and we enjoyed the entertainment and excursions as well. Lee did a good job of seeking out a good price for us with onboard credit as well.

By: Pavlus Verified Traveler on 02/08/2025

love Lee at Pavlus!

By: Pavlus Verified Traveler on 02/07/2025

I have enjoyed our relationshiop with Pavlus Travel and working with Lee our Travel planner. I have referred a number of clients to Pavlus including friends that travelled with us on this AMA Waterways trip. Looking forward to continuing to travel with Pavlus Travel in the future.

By: Pavlus Verified Traveler on 01/18/2025

Lee is always very quick to respond to my questions.

By: Pavlus Verified Traveler on 01/12/2025

Our veranda cabin was quite small but otherwise we enjoyed the cruise and have planned to take a similar one next. year. Our agent Lee Alverez has been fantastic.

By: Pavlus Verified Traveler on 01/05/2025

Keep it going Pavlus! No concerns on my end.

By: Pavlus Verified Traveler on 12/30/2024

Everything was great. Ponant Cruise was outstanding (itinerary, food and service) and will continue to cruise with them. Lee's service is exceptional and she is a pleasure to work with.

By: Pavlus Verified Traveler on 12/26/2024

Lee did a marvelous job with our vacation. She really knows what she is doing. Everything she daid and/or planned was accurate and came true. We cannot wait to utilize Lee for our next trip. Frank and Rosemary Jansen PS: Have a happy and prosperous New Year.

By: Pavlus Verified Traveler on 12/26/2024

We. like working with Lee, we enjoy the extra SBC we receive too. Thank you. Kathy

By: Pavlus Verified Traveler on 12/12/2024

This was our 15th Oceania cruise. Obviously we like Oceania very much. Lee Alvarez has been our travel consultant for many years and she is outstanding.

By: Pavlus Verified Traveler on 12/10/2024

Thank you for giving me a very nice expedition to Antartica, an amazing experience of a lifetime.

By: Pavlus Verified Traveler on 12/06/2024

Very prompt in answering questions on everything bookings ticketing plus plus the 10% money back even before our travel . I will refer it to friends and family.Thank you so much I found out about your travel agency ???

By: Pavlus Verified Traveler on 11/21/2024

Lee is terrific and very professional

By: Pavlus Verified Traveler on 11/17/2024

Always great service, I send a lot of referrals your way. Loved the Viking Bordeaux cruise!

By: Pavlus Verified Traveler on 11/10/2024

Love your cruise discounts and rebates. Pavlus staff are always quick to respond, professional, knowledgeable and friendly. Great job by all!

By: Pavlus Verified Traveler on 11/06/2024

As always, Lee and the rest of the Pavlus team provided too notch customer service

By: Pavlus Verified Traveler on 11/02/2024

Our TA Lee Alvarez is helpful , supportive, knowledgeable and addresses our questions and concerns. We like working with her.

By: Pavlus Verified Traveler on 10/28/2024

Lee had been provided amazing assistance and guidance over the years. Always helpful and we are appreciative all of her efforts.

By: Pavlus Verified Traveler on 10/25/2024

I have used Pavlus -for 23 years and have found no other travel agency who can beat their prices and service

By: Pavlus Verified Traveler on 10/22/2024

Lee has been terrific to help us with our travel planning. Excellent follow up and communication skills! We will continue to be very happy customers

By: Pavlus Verified Traveler on 10/15/2024

Lee was very responsive as well as the other people on your staff who answered my emails. Thank you!

By: Pavlus Verified Traveler on 10/15/2024

Lee Alvarez was extremely effective and thorough in planning the Viking South China cruise for myself and my wife. The trip and the cruise was interesting, educational and fun. Any future cruises will definitely be booked through Pavlus travel, who was recommended by a friend who has previously booked through your company.

By: Pavlus Verified Traveler on 10/13/2024

There was a last minute, less than 24 hour notice, change in our return flight resulting in an overnight delay while in transit. Viking Travel wasn’t helpful at all so I called Pavlus and they quickly had our flights changed to prevent the overnight delay. We appreciated everyones help in resolving this matter.

By: Pavlus Verified Traveler on 10/12/2024

One of the best trips I have ever had. I have been on many Viking ships and always have excellent care. Thank you for good service on planning this trip.

By: Pavlus Verified Traveler on 10/12/2024

Loved your attention to detail —— and your cash back!!

By: Pavlus Verified Traveler on 10/02/2024

Since I have enjoyed working with Lee for many years and have found Pavlus's service to be outstanding, I will always use this company for my travel plans. Pavlus offers rebates or onboard credit. They even give gifts in the cabins, sometimes. They are very helpful with all my travel needs. Thank you, Pavlus!

By: Pavlus Verified Traveler on 10/01/2024

Our cruise on the Celebrity Ascent was wonderful. Any questions we had prior to our vacation were always answered in an efficient and timely manner. Lee and anyone else we corresponded with were very personable & helpful as well. I would highly recommend Pavlus Travel to my family and friends.

By: Pavlus Verified Traveler on 09/30/2024

Lee and everyone at Guest Services are always responsive and helpful!

By: Pavlus Verified Traveler on 09/23/2024

Lee was very prompt when we had questions. Would recommend.

By: Pavlus Verified Traveler on 09/15/2024

Looking forward to more cruises!! Lee Alvarez does a fine job!

By: Pavlus Verified Traveler on 07/30/2024

Lee and team are very helpful and responsive. We've been a happy customer for years!

By: Pavlus Verified Traveler on 07/19/2024

We've been more than pleased with Pavlus and with Lee, specifically. I've referred many people to Lee over the years and always mention Pavlus and Lee to people we meet on our trips and will continue to do so.

By: Pavlus Verified Traveler on 06/10/2024

Lee has been amazing at handling our booking and changes we all decided to make along the way. If Lee wasn't available someone else from Pavlus would be in touch and handle the inquiry pretty quickly. We have already booked two more trips using Pavlus and Lee and probably would not change from doing so in the future.

By: Pavlus Verified Traveler on 06/09/2024

Thanks again to Lee for helping us make our arrangements. She is an amazing travel consultant.

By: Pavlus Verified Traveler on 06/01/2024

Our trip was great, we are big Viking fans. Lee has done a great job for us and we have several more trips planned with her.

By: Pavlus Verified Traveler on 05/29/2024

Lee is the best! And I appreciate the Pavlus programs that allow us to save money, and to give a free pre-night on the tours.

By: Pavlus Verified Traveler on 05/18/2024

Grateful for Lee and the team’s help! Added our own extension to our cruise and needed trains and hotels as well as tour guides. Entire trip was amazing and it wouldn’t have been without Lee and the Pavlus team. Thank you!!

By: Pavlus Verified Traveler on 05/09/2024

Lee has been planning my travel for many years and always does a wonderful job.

By: Pavlus Verified Traveler on 05/09/2024

Lee has been a great help and when we call Pavlus, there is always someone knowledgeable and helpful.

By: Pavlus Verified Traveler on 05/07/2024

Lee was great to work with. We were able to plan our river cruise with little effort and we were confident that everything was in good hands as Lee was highly recommended by our friends who we traveled with. We were very happy with Avalon and the wonderful service they provided.

By: Pavlus Verified Traveler on 03/07/2024

Lee is the best!

By: Pavlus Verified Traveler on 03/05/2024

we are so happy we found Pavlus Travel and Lee to book our cruises. Top notch company.

By: Pavlus Verified Traveler on 03/02/2024

Lee was wonderful to deal with planning our vacation, as always she is a real pleasure to work with. Ritz Carlton Yacht Collection was outstanding in every aspect. Five Stars all the way. Excellent service and some of the best food at sea. Top shelf liquor all included. Ship was beautiful and suites were very spacious. Highly recommended and will cruise with them again for sure.

By: Pavlus Verified Traveler on 02/19/2024

Lee has been a terrific representative of your agency! Transparent, efficient and available!

By: Pavlus Verified Traveler on 02/12/2024

Lee was great, very responsive.

By: Pavlus Verified Traveler on 01/26/2024

We had a great time. Again, we thank Lee for making the arrangements. She is amazing.

By: Pavlus Verified Traveler on 01/19/2024

Love Lee, Guest Services and Air Department. Always a quick courteous response, able to call on weekends. Great deals on travel!

By: Pavlus Verified Traveler on 01/16/2024

Antarctica cruise was dream come true bucket list trip! Lee was great helping me plan it and getting it booked. Your support staff was great at answering questions and getting me info. Thanks so much!

By: Pavlus Verified Traveler on 12/26/2023

Trip was wonderful. Lee was helpful and everything was flawless. Will definitely recommend Pavlus in the future.

By: Pavlus Verified Traveler on 10/28/2023

The vacation was great. Lee took care of every detail. I would reccomend this Travel Agent again. Very satisfied with Pavlus Travel. Thank you for a great trip. Everything went smoothly.

By: Pavlus Verified Traveler on 10/28/2023

We were pleased with Lee’s service and found American Cruise Line most accommodating and a good value.

By: Pavlus Verified Traveler on 09/27/2023

Lee's travel arrangements for us worked out as planned. We will work with Lee again.

By: Pavlus Verified Traveler on 09/27/2023

Pavlus is great to work with, especially Lee. We have never had a problem so far when booking through Pavlus. Actually we already have another trip booked to Alaska through Pavlus next year. The trip was great and we enjoyed it very much.

By: Pavlus Verified Traveler on 08/30/2023

Thank you Lee, had a great cruise with Oceania. Thanks for always knowing our interests and ease of booking.

By: Pavlus Verified Traveler on 08/27/2023

Lee and the staff at Guest Relations were very helpful with my questions and details of this trip

By: Pavlus Verified Traveler on 08/19/2023

Lee is always very helpful to me and my parents. We are very satisfied with Pavlus and specifically Lee. Thanks!

By: Pavlus Verified Traveler on 07/29/2023

Love dealing with Lee. She is always very helpful.

By: Pavlus Verified Traveler on 07/22/2023

Lee was extremely pleasant and easy to work. We enjoyed our Alaska cruise very much. I particularly like how Pavlus sent us our paperwork and travel case. Very nice. I look forward to working with Lee again.

By: Pavlus Verified Traveler on 07/20/2023

Our British Isles Cruise aboard the Regal Princess was wonderful and exceeded our expectations. We chose this 12 day cruise for two reasons: the itinerary and Lee Alvarez’s recommendation of Princess. Right on both counts!! We have been using Pavlus for many years, and Lee has been our travel agent for most of those. We depend on her and completely trust her judgement. The Customer Service department at Pavlus is top-notch. If ever Lee is unavailable, I know the people in Customer Service will be there to help. Among those who have assisted me are Brian and Chad. We are already referring new clients to Pavlus. We have friends who are interested in the cruise we just completed, and they now have Lee’s business card in hand. Thank you for the Pavlus referral program! I have already enjoyed the benefits of this. We’re “sold” on Pavlus and Lee!

By: Pavlus Verified Traveler on 07/18/2023

Lee does an excellent job taking care of us. I told all my friends and associates about your service and people at church. The cash back is of course what differentiates your company from the competition.

By: Pavlus Verified Traveler on 07/08/2023

Lee, our travel advisor, did an excellent job providing us with materials. We would also like to thank Leann, the air consultant, for her assistance.

By: Pavlus Verified Traveler on 07/06/2023

Lee was great. Very responsive and patient in answering my most basic questions.

By: Pavlus Verified Traveler on 07/02/2023

Lee always gets back to us and answers any questions we have. I love the fact that we get a check in the mail approximately a week before our vacation.

By: Pavlus Verified Traveler on 06/29/2023

Lee is fantastic! She is always. willing to answer questions at anytime during the planning process. She has planned more than one of our trips and she will certainly be planning the next as well.

By: Pavlus Verified Traveler on 06/27/2023

I was happy about getting the best deal possible on my vacation. It was referred by a friend who has used Pavlus and Lee as their travel agent. I usually plan and book my own trips so I was skeptical about using a travel agent, as sometimes they are not responsive however I was very satisfied with the service and response planning and finalizing my vacation. Everything went smoothly so I can't wait for my next trip using Pavlus.

By: Pavlus Verified Traveler on 06/27/2023

Lee (and her back-up team) is always very responsive and helpful...and the Pavlus discount doesn't hurt!

By: Pavlus Verified Traveler on 06/07/2023

My travel planner is Lee, she's a rock star. Everyone in my RCCL group had a wonderful family cruise, thank you for ALL your help in planning a very special vacation. Happy to recommend family and friends knowing they will be more than happy to work with Lee, helpful, knowledgeable and professional. A special thanks to Christopher for all his assistance in getting special onboard gift to my family. Last but not least to Ashley P for all your help with final payments. Thanks to Pavlus for making super special memories.

By: Pavlus Verified Traveler on 05/29/2023

We had a great Viking Mediterranean Cruise. Lee is a great travel planner and along with Pavlus customer service does a great job helping us with our travel.

By: Pavlus Verified Traveler on 05/19/2023

Lee has planned several trips for me and is a stupendous planner! She has expertise in all phases of planning trips and I have no concerns whatever that what she plans will be exactly what I had hoped it would be.

By: Pavlus Verified Traveler on 05/10/2023

Lee always does a nice job and guest relations team is excellent.

By: Pavlus Verified Traveler on 02/27/2023

Wonderful Ponant Cruise. Our 5th one and they continue to offer 5 Star Service. We would highly recommend and will definitely book another Ponant cruise again with Pavlus. Lee provided excellent service and the incentive really helped save with the cruise. Email / Phone updates were all good. Thank you for helping us with a wonderful trip.

By: Pavlus Verified Traveler on 02/18/2023

Great cruise ship and great accommodations in Auckland and Sydney!

By: Pavlus Verified Traveler on 01/14/2023

Great trip! Lee and Pavlus consistently do a wonderful job in booking our travels!

By: Pavlus Verified Traveler on 12/30/2022

Our cruise on Oceania’s Riviera went very well. Our travel planner, Lee, was very helpful, as always. We’re very happy with Pavlus and will continue to recommend Pavlus and Lee.

By: Pavlus Verified Traveler on 12/25/2022

Lee is an amazing travel consultant. She is very knowledgeable about travel. She makes booking a pleasure. We loved the cruise. This was our 3rd cruise in 2022. Looking forward to more travel in 2023.

By: Pavlus Verified Traveler on 12/22/2022

Lee was great and always helpful. I have used her for booking for years now and plan to continue to do so.

By: Pavlus Verified Traveler on 12/11/2022

We are very happy with Pavlus Travel. Lee is a wonderful agent but also the whole team which handle air and customer service are great as well.

By: Pavlus Verified Traveler on 12/11/2022

I have looked for several years for a really competent professional travel agent/agency. I’ve gone to at least four or five to book cruises and other trips in the last five years. Pavlus is now my one permanent travel agent and I will use no other company. You are competent accessible and totally cooperative and getting things done appropriately. I feel blessed to have Pavlus as my agency and will recommend and do recommend you to all of my friends and associates.

By: Pavlus Verified Traveler on 12/09/2022

Lee is always great. She does an efficient, competent job & is pleasant no matter how much I bother her. She always gets me the best available deal.

By: Pavlus Verified Traveler on 11/10/2022

Thank you! Thank you! Thank you! Our Viking Rhine River Cruise was amazing! Thank you, Lee, for all you did to make it such a stress-free memorable vacation for us. We truly appreciate it.

By: Pavlus Verified Traveler on 10/09/2022

Lee is a great agent and easy to work with. We also appreciate the onboard credits.

By: Pavlus Verified Traveler on 09/27/2022

Lee was great. Very responsive and helped us to upgrade our cabin. She was very responsive and helpful.

By: Pavlus Verified Traveler on 09/26/2022

Lee was excellent. Prompt reply, great price, and timely info made our cruise a great experience. Please extend our thanks to Lee for her excellent service.

By: Pavlus Verified Traveler on 09/23/2022

Lee has always been wonderful. Been using her for over 15 years.

By: Pavlus Verified Traveler on 09/10/2022

Lee worked closely with me as our Alaska cruise tour and flights got rescheduled several times due to Covid etc. She was very helpful in helping me find the meal plan for the land portion of the cruise tour. She worked closely with me as I tried to figure out the constantly changing Covid test requirements and forms for international travel. Thank you , Lee is was an epic vacation for us, our daughter, SIL, and two young grandsons. All the planning and attention to detail paid off.

By: Pavlus Verified Traveler on 09/05/2022

We are very satisfied with the service we get from Lee and the benefits we get from Pavlus. During our recent Oceania cruise, we gave our Pavlus card to Kevin Poi. He was Impressed with the rebate we get. It’s more than he gets from his travel agent. He does a great deal of traveling, so he should be a good client. As usual our Oceania cruises were wonderful.

By: Pavlus Verified Traveler on 09/04/2022

Loved our cruise - nice to be traveling again. Lee was great in helping us book. Will definitely use her again. Thanks for the chocolate covered strawberries - a nice surprise and they were delicious!! Linda

By: Pavlus Verified Traveler on 09/02/2022

I enjoy the cruise company Azamara a lot. I also like the efficiency of how Lee works, and the rebate I receive from Pavlus.

By: Pavlus Verified Traveler on 08/29/2022

Lee is very responsive, and we appreciate the onboard credit that Pavlus gives us.

By: Pavlus Verified Traveler on 08/29/2022

Lee was very knowledgeable and prompt to respond to any questions we had. A+

By: Pavlus Verified Traveler on 08/22/2022

I have worked with Lee for years and have always been satisfied with her help. Pavlus is a great travel company, and I have recommended it to several friends.

By: Pavlus Verified Traveler on 08/16/2022

After planning this cruise and cancelling because of Covid we were so excited about finally going. Lee Sparkman was wonderful to deal with answered all of our questions of which we had many since this was the first time of travel since the pandemic. The ship was supposed to be refurbished but has not had the complete refurbishing because of the pandemic so in that area I was sort of disappointed. The staff on the cruise was very attentive even thought we heard they were short staffed Looking forward to booking another vacation and of course dealing with Lee

By: Pavlus Verified Traveler on 08/07/2022

As with our previous vacations through Pavlus, excellent service and responsiveness we're provided by Lee and the other folks at Pavlus for this most recent Viking river cruise. We will certainly use Pavlus again in the future.

By: Pavlus Verified Traveler on 08/03/2022

Lee helped us quickly find a replacement trip when our Russia river cruise was cancelled. She always is very helpful. I appreciate the shipboard credits that I receive from Pavlus. It makes the trip that much nicer.

By: Pavlus Verified Traveler on 07/26/2022

As always, Lee was helpful and efficient in working out all the details of our vacation plans, and modifying when Covid complications forced last minute changes. As usual, a pleasure working with her.

By: Pavlus Verified Traveler on 07/10/2022

excellent service - Lee answered all my questionns about the trip!

By: Pavlus Verified Traveler on 06/28/2022

Lovely trip. Lee was very helpful.

By: Pavlus Verified Traveler on 06/26/2022

Lee is a pleasure to work with…..

By: Pavlus Verified Traveler on 06/25/2022

We enjoyed our cruise on Seabourn. The itinerary offered us the opportunity to visit new sights. As always our travel consultant Lee is outstanding.

By: Pavlus Verified Traveler on 05/26/2022

My first and last riverboat vacation was 17 years ago. Wasn't sure I wanted to do another one. After consulting with Lee, we booked Uniworld and had a wonderful experience. Lee, as always, was very helpful and responsive to our needs.

By: Pavlus Verified Traveler on 02/19/2022

Lee is a super agent. She dies a lot for us. This time she got us an excellent price plus OBC. We love Lee.

By: Pavlus Verified Traveler on 02/15/2022

Thank you for arranging our trip - it's the only part of the trip that went smoothly. You did not hesitate to answer our questions. Thank you.

By: Pavlus Verified Traveler on 02/01/2022

We had an awesome time in Vegas! Hotel was awesome. Cant wait for my Ireland trip!

By: Pavlus Verified Traveler on 01/09/2022

I sing your praises often. Lee and your guest services team are the greatest!

By: Pavlus Verified Traveler on 12/30/2021

Great.

By: Pavlus Verified Traveler on 12/26/2021

Very happy working with Lee for many years -- we've already booked our next cruise with her. Princess is our line of choice, and we felt safe and pampered on our trip.

By: Pavlus Verified Traveler on 12/23/2021

I continue to be pleased with the service and response I get from your staff. I've now used your team at least a half dozen times (maybe more), and I will continue to do so in the future. Special thanks to both Lee and Marc for their assistance and quick response. I always feel confident when working with your staff.

By: Pavlus Verified Traveler on 12/06/2021

I would like to commend Lee on helping us book our cruise. The Hawaii cruise on the Ruby Princess we had booked, got canceled and we wanted to rebook a Mexico/ CA Coastal cruise on the Grand Princess. She went above and beyond to help us get the specific cabin and cruise we were interested in. She deserves a BIG THANK YOU for all the effort she put into helping us book our vacation.

By: Pavlus Verified Traveler on 11/14/2021

Lee is very efficient and always takes care of our needs. Have worked with her for many many trips

By: Pavlus Verified Traveler on 11/12/2021

Lee was very helpful in planning and re-planning due to cancellation of the original date.

By: Pavlus Verified Traveler on 10/30/2021

I have used Pavlus Travel for many years working with Lee Alvarez for my travel needs! She is Excellent! I have also used other travel planners when Lee was not available and been impressed how helpful and knowledgeable everyone has been at Pavlus!! In addition! I have worked with many in the Guest Relations area and they have always taken care of my needs as well!! A Great organization, which I will continue to use for future travel plans!! Thanks for all you do!! Robert T Attridge…. Fort Worth, TX,

By: Pavlus Verified Traveler on 10/25/2021

Booked River of Gold river cruise 6 weeks before start with no problems. Payment went smoothly. Pavlus's on-board credit was much appreciated. Cruise was a delight with excellent weather and Viking's health & safety measures.

By: Pavlus Verified Traveler on 10/09/2021

Lee got me help help to fill out the Malta locator. Viking was not ready to "welcome back". It was "over kill" on covid procedures since all guests were vaccinated. It was the least enjoyable cruise I have been on.

By: Pavlus Verified Traveler on 09/30/2021

Great cruise to the Greek Islands brought about by a terrific travel planner.

By: Pavlus Verified Traveler on 09/15/2021

Was happy w/ Pavlus travel and the rebate we got. But husband caught COVID on the cruise and we were overall disappointed in the Puget Sound cruise - very old ship, Thanks

By: Pavlus Verified Traveler on 04/30/2021

Lee is amazing at making sure everything is correct before we leave for our trips and is also great at suggesting activities to do while on vacation. Can’t wait till my next trip!