By: Pavlus Verified Traveler on 09/29/2025

Your services & team were outstanding from the planning stages of our magnificent trip to Paris & the amazing River Boat Cruise with Uniworld!!! Must tell you that my wife & I have never had a more relaxing & spectacular vacation. Every aspect of the cruise was perfect: Food, Service, Accommodations (though small) Shipboard Staff extremely professional & attentive in every way. We were overwhelmed with Pavlus services & follow up. Already have told friends & family how pleased we've been in the process. Many thanks for creating a fabulous 50th Anniversary Vacation!!!

By: Pavlus Verified Traveler on 09/27/2025

Lee and the air department were extremely helpful. I was fortunate to be able to meet Lee in person for dinner. She is so friendly and knowledgeable Lee has always done an outstanding job in helping me to plan my vacations. I feel very fortunate to have Lee as my travel planner

By: Pavlus Verified Traveler on 09/26/2025

Everything went very smoothly. We appreciated all the emails and contact.

By: Pavlus Verified Traveler on 09/20/2025

I have used Pavlus for many years and have always had good service. As long as we continue to cruise, I'll be booking with Pavlus. I've worked with Lee for years, and she has been a great agent.

By: Pavlus Verified Traveler on 09/19/2025

Since I became a client of Pavlus, I have been extremely happy with the service provided. Prior to my coming to Palo I utilize several travel agencies without obtaining true satisfaction. I now have it and I’m thrilled to be part of the family.

By: Pavlus Verified Traveler on 09/19/2025

Lee Alvarez is the best travel planner. Guest Services is also very helpful.

By: Pavlus Verified Traveler on 09/17/2025

Thank you for helping us plan another amazing trip. Lee Alvarez has been our personal planner and when she it out or our question involves air itinerary changes the air branch is on it pretty quickly to assist us. We have since booked two more cruises with Pavlus and have referred our friends who wanted to join us in helping them set up our itinerary as to be able to travel together. Thank You!

By: Pavlus Verified Traveler on 09/16/2025

We appreciate Lee Alvarez.

By: Pavlus Verified Traveler on 09/14/2025

Lee Alvarez at Pavlus has been assisting us for years and is excellent. My only complaint is with Tauck. We (myself, sister and brother-in-law) recently travelled on Tauck's Switzerland: Europe's Crown Jewel trip starting on August 28, 2025 (Reservation Number: SW 5828003). In the description of the tour they of course indicated that hotels would be the specified or an equivalent. When they switched out the hotel in Zermatt, it was for another just down the street, and was I believed a suitable equivalent. However, in both Interlaken and Lucerne, they swapped out our hotels for ones that were in completely different places, both up in the mountains in small ski resort/hiking locations. I believe this was completely unacceptable. I had planned activities for my free time, and would have loved to walk around the cities after dinner in both Interlaken and Lucerne. Instead, we were subjected to an additional 30-minute bus ride each way to house us - in the case of Interlaken in a "quaint Alpine-style" hotel in Grindelwald that I would say at best was a three-star hotel. In Lucerne, the Kempenski hotel in Engleberg was beautiful, but instead of eating our final meal there, we were taken to a "beer-hall" style restaurant where the food was mediocre at best. In addition, being in Engelberg meant that we were subjected to a very early morning drive in the dark on the switchbacks through the mountains to get to our departure city - Zurich. In both cases, staying outside of the cities added an additional 30 minutes of travel time in the bus each way. I had heard so many great things about Tauck tours but their switching out not just hotels, but actual hotel LOCATIONS makes me hesitate to book another tour with them.

By: Pavlus Verified Traveler on 09/13/2025

We are extremely grateful for the airline assistance when we had a hiccup. Lee and Leann fixed everything quickly and efficiently - thank you!

By: Pavlus Verified Traveler on 09/12/2025

We have used Pavlus for several trips and will continue to do so. Our agent has always been responsive

By: Pavlus Verified Traveler on 09/09/2025

Lee Alvarez is a wonderful representative of your company's dedication to quality travel. Lee is quick with responses to emails or calls. Lee helped my daughter plan this trip on Princess with a family of 15. Everything went perfectly and a great memory for my family. Thank You Pavlus travel and Lee for a great experience.

By: Pavlus Verified Traveler on 09/08/2025

Been a customer of Pavlus for 25 We have been customers of Pavlus for 25+ years. I always go to Pavlus first. =

By: Pavlus Verified Traveler on 09/06/2025

I am very happy working with Lee Alvarez. She takes good care of us and we have recommended her several times.

By: Pavlus Verified Traveler on 09/03/2025

Please thank Lee for her assistance in booking this cruise.

By: Pavlus Verified Traveler on 08/27/2025

Lee was terrific and very helpful. Everything about our recent cruise was fantastic.

By: Pavlus Verified Traveler on 08/27/2025

We have been working with Lee Alverez and Pavlus for many trips over the last 11 years and find your staff to be very helpful and responsive as well as saving us money on your cash back program.

By: Pavlus Verified Traveler on 08/12/2025

We love Lee!!!!!

By: Pavlus Verified Traveler on 08/09/2025

Our travel planner Lee is unfailingly very helpful and knowledgeable. Shout out to Anastasia in customer service who helped me rent a wheelchair for my husband on short notice. She went above and beyond with that and other issues and trip details, and I am grateful.

By: Pavlus Verified Traveler on 07/29/2025

We love Lee and the other members who help us with all of our travel questions & arrangements. We can count on someone responding within a short period, even if Lee is out of the office, which we're made aware of before any time off she may have. We will continue to be clients of Pavlus and recommend them highly.

By: Pavlus Verified Traveler on 07/27/2025

PAVLUS is wonderful! Lee is a great agent and I look forward to using her again.

By: Pavlus Verified Traveler on 07/20/2025

Love Lee!

By: Pavlus Verified Traveler on 07/15/2025

Lee and all the Pavlus team we have dealt with has been great for all the many cruises we have enjoyed. Excellent service ! We have enthusiastically referred our friends to Pavlus - in fact we just returned from our 2nd Alaska cruise with our friends that we introduced to Pavlus last year and they have already booked another Oceania cruise with Pavlus.

By: Pavlus Verified Traveler on 07/08/2025

The trip was great and Lee did a great job in helping us.

By: Pavlus Verified Traveler on 07/07/2025

Looking forward to our next 2 trips. Enjoy working with Lee and the Pavlus staff

By: Pavlus Verified Traveler on 06/20/2025

Lee and your full staff are outstanding. Everything is addressed promptly and professionally. I highly recommend Pavlus Travel to all my friends and associates. Great Job. Thank you Lee!!!!!

By: Pavlus Verified Traveler on 05/08/2025

Food quality is definitely off on Oceania. The staff an cruise director are great but you can see where they are cutting corners since NCL bought them.

By: Pavlus Verified Traveler on 04/29/2025

We're quite satisfied with Pavlus

By: Pavlus Verified Traveler on 04/26/2025

I love working with Lee alverez.. any have already been working with her first my husband and I 50th anniversary. We are doing a celebrity cruise with 12 others..she helped me book 6 suites in the retreat...I hope we have the most awesome time with my friends.

By: Pavlus Verified Traveler on 04/21/2025

I really hate it when I need help while I’m a trip and the office is closed. The time difference around the world makes it’s difficult to get help when you really need it. Can’t someone be on call to help?

By: Pavlus Verified Traveler on 04/19/2025

Worked with Lee Alvarez for many years and always had great communication with her about all of our trips. Will definitely call her about our future vacation plans.

By: Pavlus Verified Traveler on 04/16/2025

You’ve already helped us book our next cruise for this June- Greek Isles and Mediterranean on Majestic Princess. We love Pavlus and we love Princess. We always recommend you to our friends. Special thanks to Lee Alvarez!

By: Pavlus Verified Traveler on 04/16/2025

Had a wonderful trip to Spain. Although I was unable to procure one of the free nights in Barcelona prior to the start of the tour, and I suspect this was due to the timing of my booking the trip since there were many, many guests who took advantage of Tauck’s gift of Time with an extra pre-tour night, at least Lee was able to book us a room at my expense for the same hotel that Tauck was using, and Lee also somehow provided us with $100 credit for the night which we used for food /beverage since she reserved the room on the Pavlus American Express card, which provided the bonus as one of the small hotels of the world or luxury hotels of the world. Going forward I guess I need to remember that there are only a finite number of free nights provided prior to the tour and the early bird catches the worm. All all, everything was great, we received our rebate from BAVLUS a few weeks before departure and everything went smoothly.

By: Pavlus Verified Traveler on 04/14/2025

Lee has always been extremely helpful and efficient.

By: Pavlus Verified Traveler on 04/03/2025

I like the webinar travel segments you do, more of those would be nice. Also, maybe info on upcoming visa siues w/ England etc.

By: Pavlus Verified Traveler on 03/22/2025

my sincere thanks to lee alvarez and your team. we needed help because we were a last minute booking. viking Mississippi a fabulous time! thanks again cathy nolan and gerry marsicano

By: Pavlus Verified Traveler on 03/17/2025

Lee is the best! Booked another cruise while in Antarctica. We now have two Viking cruises on the books. Thanks.

By: Pavlus Verified Traveler on 03/09/2025

Have been using Pavlus exclusively since our Viking River Cruise (Budapest - Amsterdam) in August, 2014. Currently also have a Viking River Cruise Milan-Paris scheduled this August and a Viking Ocean Cruise Bali to Bangkok for April 2026. Lee and the Guest Relations staff are very responsive to help and have saved us money. We especially book through Pavlus because of your cash back program. Other benefits include your on-board credits, prepaid gratuities and beverage packages. Look forward to our next adventures though Pavlus.

By: Pavlus Verified Traveler on 03/06/2025

Lee recommended the Four Seasons Hotel in Sydney and what a fantastic recommendation it was. Location, location, location! Hotel exceeded our expectations. Big Thank You to Lee.

By: Pavlus Verified Traveler on 03/03/2025

Lee A. is my contact with Pavlus and has always been awesome...I'm always suggesting people to contact Pavlus Travel and Lee.

By: Pavlus Verified Traveler on 03/03/2025

We thoroughly enjoyed our Regent Cruise and the chance to meet Craig, who was on the trip. The food continues to be top notch, and we enjoyed the entertainment and excursions as well. Lee did a good job of seeking out a good price for us with onboard credit as well.

By: Pavlus Verified Traveler on 02/08/2025

love Lee at Pavlus!

By: Pavlus Verified Traveler on 02/07/2025

I have enjoyed our relationshiop with Pavlus Travel and working with Lee our Travel planner. I have referred a number of clients to Pavlus including friends that travelled with us on this AMA Waterways trip. Looking forward to continuing to travel with Pavlus Travel in the future.

By: Pavlus Verified Traveler on 01/18/2025

Lee is always very quick to respond to my questions.

By: Pavlus Verified Traveler on 01/12/2025

Our veranda cabin was quite small but otherwise we enjoyed the cruise and have planned to take a similar one next. year. Our agent Lee Alverez has been fantastic.

By: Pavlus Verified Traveler on 01/05/2025

Keep it going Pavlus! No concerns on my end.

By: Pavlus Verified Traveler on 12/30/2024

Everything was great. Ponant Cruise was outstanding (itinerary, food and service) and will continue to cruise with them. Lee's service is exceptional and she is a pleasure to work with.

By: Pavlus Verified Traveler on 12/26/2024

Lee did a marvelous job with our vacation. She really knows what she is doing. Everything she daid and/or planned was accurate and came true. We cannot wait to utilize Lee for our next trip. Frank and Rosemary Jansen PS: Have a happy and prosperous New Year.

By: Pavlus Verified Traveler on 12/26/2024

We. like working with Lee, we enjoy the extra SBC we receive too. Thank you. Kathy

By: Pavlus Verified Traveler on 12/12/2024

This was our 15th Oceania cruise. Obviously we like Oceania very much. Lee Alvarez has been our travel consultant for many years and she is outstanding.

By: Pavlus Verified Traveler on 12/10/2024

Thank you for giving me a very nice expedition to Antartica, an amazing experience of a lifetime.

By: Pavlus Verified Traveler on 12/06/2024

Very prompt in answering questions on everything bookings ticketing plus plus the 10% money back even before our travel . I will refer it to friends and family.Thank you so much I found out about your travel agency ???

By: Pavlus Verified Traveler on 11/21/2024

Lee is terrific and very professional

By: Pavlus Verified Traveler on 11/17/2024

Always great service, I send a lot of referrals your way. Loved the Viking Bordeaux cruise!

By: Pavlus Verified Traveler on 11/10/2024

Love your cruise discounts and rebates. Pavlus staff are always quick to respond, professional, knowledgeable and friendly. Great job by all!

By: Pavlus Verified Traveler on 11/06/2024

As always, Lee and the rest of the Pavlus team provided too notch customer service

By: Pavlus Verified Traveler on 11/02/2024

Our TA Lee Alvarez is helpful , supportive, knowledgeable and addresses our questions and concerns. We like working with her.

By: Pavlus Verified Traveler on 10/28/2024

Lee had been provided amazing assistance and guidance over the years. Always helpful and we are appreciative all of her efforts.

By: Pavlus Verified Traveler on 10/25/2024

I have used Pavlus -for 23 years and have found no other travel agency who can beat their prices and service

By: Pavlus Verified Traveler on 10/22/2024

Lee has been terrific to help us with our travel planning. Excellent follow up and communication skills! We will continue to be very happy customers

By: Pavlus Verified Traveler on 10/15/2024

Lee was very responsive as well as the other people on your staff who answered my emails. Thank you!

By: Pavlus Verified Traveler on 10/15/2024

Lee Alvarez was extremely effective and thorough in planning the Viking South China cruise for myself and my wife. The trip and the cruise was interesting, educational and fun. Any future cruises will definitely be booked through Pavlus travel, who was recommended by a friend who has previously booked through your company.

By: Pavlus Verified Traveler on 10/13/2024

There was a last minute, less than 24 hour notice, change in our return flight resulting in an overnight delay while in transit. Viking Travel wasn’t helpful at all so I called Pavlus and they quickly had our flights changed to prevent the overnight delay. We appreciated everyones help in resolving this matter.

By: Pavlus Verified Traveler on 10/12/2024

One of the best trips I have ever had. I have been on many Viking ships and always have excellent care. Thank you for good service on planning this trip.

By: Pavlus Verified Traveler on 10/12/2024

Loved your attention to detail —— and your cash back!!

By: Pavlus Verified Traveler on 10/02/2024

Since I have enjoyed working with Lee for many years and have found Pavlus's service to be outstanding, I will always use this company for my travel plans. Pavlus offers rebates or onboard credit. They even give gifts in the cabins, sometimes. They are very helpful with all my travel needs. Thank you, Pavlus!

By: Pavlus Verified Traveler on 10/01/2024

Our cruise on the Celebrity Ascent was wonderful. Any questions we had prior to our vacation were always answered in an efficient and timely manner. Lee and anyone else we corresponded with were very personable & helpful as well. I would highly recommend Pavlus Travel to my family and friends.

By: Pavlus Verified Traveler on 09/30/2024

Lee and everyone at Guest Services are always responsive and helpful!

By: Pavlus Verified Traveler on 09/23/2024

Lee was very prompt when we had questions. Would recommend.

By: Pavlus Verified Traveler on 09/15/2024

Looking forward to more cruises!! Lee Alvarez does a fine job!

By: Pavlus Verified Traveler on 09/15/2024

I/we were very happy with everything.

By: Pavlus Verified Traveler on 09/12/2024

We love Tauck tours/cruises and look forward to taking a few more!

By: Pavlus Verified Traveler on 09/07/2024

Pavlus did a great job. The cruise itenarary was too much cruising and not enough land time.

By: Pavlus Verified Traveler on 09/07/2024

By: Pavlus Verified Traveler on 09/07/2024

Pavlus is good. Our travel advisor, Lee continues to be excellent. We enjoyed the ship. Iceland was interesting. The rest of the cruise left a lot to be desired. Having previously been on 3 Viking River trips, I expected Viking Ocean to operate shore excursions in the same manner. Viking River included excursions were always led by a person who was knowledgeable of their subject. Most Viking River excursions were adapted to various levels of difficulty. That made it easy for everyone to participate. On Viking Mississippi, there were golf carts that transported guests up the levies to the buses. Unfortunately Viking Ocean often operates excursions without a guide. They call them self-guided or at leisure. In Greenland, both ports were just a tender ride to land. The rest was up to you to get yourself to places mentioned in the description. No shuttles, no taxis, no maps, no guides, no tour. I don’t consider myself a knowledgeable guide. Similar snafus happened in Canada. In Canada, shore excursion manager gave us incorrect info about L’Anse de meadows. The first week of the cruise was very good. We sailed around Iceland. However, the second week was a disappointment. It failed to meet our expectations.

By: Pavlus Verified Traveler on 09/01/2024

We are very satisfied to have Pavlus Travel as our travel agent. There are so many choices to choose from and it has become a great partnership. We especially like the perks and discounts provided! Nautica is a small ship with excellent staff from housekeeping all the way to the officers. Our penthouse stateroom(starboard) was spacious and nicely appointed. We enjoyed Toscana and Grand Dining room along with the Wagu burger with chunks of grilled lobster at Waves Grill. The biggest disappointment was the enclosed smoking lounge on floor nine on portside of the Horizon lounge. Smoke order was so strong that you couldn't sit on that side and penetrated the staterooms on floor 8; early on we complained about the odor on our floor and that someone was smoking in the rooms; this lasted from breakfast to bedtime. We filled out paperwork and received a call that the next drydock they would work on it. We weren't the only ones to suffer with stuffed noses and dry eyes. As a consequence of Oceania's smoking policy, we will not be using them in the future. Thank you for your consideration, Larry and Karen Crisco

By: Pavlus Verified Traveler on 09/01/2024

We loved the Silver Nova boat and Silver Sea cruise line with the following exceptions. We were not able to get into the Silver Note night club at all during our week long cruise. Additionally, in Juneau we were waitlisted on the Mendenhall Glacier/Whale watching tour, which never cleared. While they did get us on a Whale Watching tour, we never had time to see the Mendenhall Glacier at all. Very disappointed in Silver Sea, which strives to be a premier cruise line, but could not add another tour to allow us to do both Glacier and Whale Watching and also get us into the Silver Note. Additionally, we were hoping that Pavlus could help us out with these requests.

By: Pavlus Verified Traveler on 08/31/2024

By: Pavlus Verified Traveler on 08/31/2024

Pavlus got me a good price for the cruise

By: Pavlus Verified Traveler on 08/23/2024

the extension in Bangkok was very haphazard. The hotel was lovely and the 2 morning tours were very good but the offered afternoon and evening tours were not very interesting. actually only 2 people signed up for an afternoon shopping trip. Everything else no one signed up for and the Viking guide made it sound that that's what people preferred, was down time. If we had known that we would have planned our own afternoon and evening activities. The Viking Saigon was very nic,e and all the staff was very welcoming. Our guide Chung was excellent throughout, he made the trip worthwhile . Viking did our business air and required a 4am wakeup. If we had known that there was an opportunity on Monday to do the floating market and train market we would have stayed an additional day. It made for a very long travel day

By: Pavlus Verified Traveler on 08/19/2024

By: Pavlus Verified Traveler on 08/17/2024

Celebrity has a great product and the service has improved since our last sailing two years ago. They have cut costs on food in the dining room, but that is probably the same with all lines.

By: Pavlus Verified Traveler on 08/17/2024

By: Pavlus Verified Traveler on 08/16/2024

Lee Alvarez was and is with each cruise that we have taken thorough and very timely in her responses. Always making sure we get all the discounts ( such as military ) that we are entitled to. Can’t wait to plan our next cruise with her Marsha Serota

By: Pavlus Verified Traveler on 08/13/2024

By: Pavlus Verified Traveler on 08/13/2024

Pavlus provides great service in all departments. I’ve referred many people to boo.

By: Pavlus Verified Traveler on 08/12/2024

By: Pavlus Verified Traveler on 08/11/2024

Pavlus is fine. We normally take riverboat and super yacht cruises, so are a bit spoiled. The Princess staff on the ship are as good as any on a riverboat. The one area where the riverboat is much better is the food. The train ride to Whittier was torture, as I was sick and the ride was much longer than stated. One of our excursions was canceled (river rafting) at the last minute with no opportunity to find a replacement. I thought the lodge/hotel accommodations were mediocre at best. Especially the partner hotel, the McKinley Chalet Resort, which we were moved to by Princess. It was a dump.

By: Pavlus Verified Traveler on 08/11/2024

Lee is fantastic. She always answers all questions in a timely manner and is very professional and friendly. Viking Air did an awesome job when our flight home was rescheduled 2 days later due to weather in London. We called Viking Air at 4:00 am and we were on flights at 7:30 am heading home.

By: Pavlus Verified Traveler on 08/11/2024

By: Pavlus Verified Traveler on 08/06/2024

Lee at Pavlus is outstanding. Always responds to our questions and take care of us. I Did find Viking representative at ship counter not familiar with itineraries. I walk using a walker so was concerned about the "easy" trips. He would say it is only a few steps and easy. Reality is I had to miss two paid for trips. One to the Windmills was a walk over a dirt path through brush.. It appears Viking is no longer conducive for older travelers' comfort as it was in the past by providing rides to the events, or being more truthful regarding access. I was not offered a credit for something from the ships store to; compensate for my loss..

By: Pavlus Verified Traveler on 08/04/2024

Lee and I are working well together.

By: Pavlus Verified Traveler on 08/03/2024

Our Travel Planner, Lee, takes very good care of us.

By: Pavlus Verified Traveler on 08/02/2024

Through no fault of our wonderful tour guide or our hero bus driver, we only really experienced the Lake Louise portion of our trip. Due to the Jasper fires we had to be evacuated after only being in Jasper for maybe 6 hrs. We then spent 11 hrs. overnight headed toward Sun Peaks in BC where Tauck was able to find us rooms. It was actually nice there and we were safe. We were not able to do any of our planned activities after that, no glacier, no helicopter, no tram. Our tour guide Jay took us to see other places on our way to Banff and in Banff. He really tried. After Lake Louise our trip was basically bus and eating. I know the fires were an act of God but I believe that maybe Tauck and probably Jasper Park Lodge should have told us not to go there being that the fires were so close. And my biggest disappointment is that we have not heard anything from Tauck about the situation. I know Lee is away until Monday but I have heard from Heather.

By: Pavlus Verified Traveler on 08/02/2024

By: Pavlus Verified Traveler on 07/31/2024

By: Pavlus Verified Traveler on 07/30/2024

Lee and team are very helpful and responsive. We've been a happy customer for years!

By: Pavlus Verified Traveler on 07/29/2024

Fabulous cruise experience

By: Pavlus Verified Traveler on 07/24/2024

Great as always.

By: Pavlus Verified Traveler on 07/24/2024

The crew and other passengers are good folks to travel with.

By: Pavlus Verified Traveler on 07/19/2024

We've been more than pleased with Pavlus and with Lee, specifically. I've referred many people to Lee over the years and always mention Pavlus and Lee to people we meet on our trips and will continue to do so.

By: Pavlus Verified Traveler on 07/17/2024

Costsaver was definitely not Trafalgar or Insight. Spartan. 2 or 3 star hotels. Very sparse continental breakfast at many hotels. No coffee maker or kettle in room. No Kleenex, just toilet paper. Very basic bus transportation in cities, meaning we had to do MUCH more walking than Trafalgar or Insight. Everything was optional, and all options were heavily pushed, and no accommodations were made for those that did not wish to do the optional tours. Would probably not do Costsaver again.

By: Pavlus Verified Traveler on 07/16/2024

I was told on the phone before my trip that my first night at the Kimpton De Witt would be picked up by Pavlus Travel because of the mix up with our return flight on Friday June 28 and debarking from the AmaPrima on Wednesday June 26. Our original night stay at the Kimpton was for Thursday night and we had no accommodations for Wednesday. The reservation was corrected and Wednesday and Thursday were reserved. We were charged for both nights. When we arrived on Wednesday there was $100 credit that we could use in the restaurant, which was fine but it was not what I was promised on the phone before leaving for our trip. I am not complaining I am just letting you know what happened. I would use Pavlus again and I would use Ama again. I would also review all accommodations much sooner than I did this last trip. Thank you.

By: Pavlus Verified Traveler on 07/14/2024

Thanks. I enjoy working with you. I am a fan.

By: Pavlus Verified Traveler on 07/14/2024

Always a pleasure and honor to deal with Lee. We have planned quite a few trips over the years, and always an utmost professional.

By: Pavlus Verified Traveler on 07/13/2024

Hotel accommodations were unexpectedly lower rated including breakfast foods that were consistently the sam.

By: Pavlus Verified Traveler on 07/11/2024

AMA cruise was terrific. ALL staff members were extremely attentive and helpful. One member of our family is a pescatarian and lactose free and they worked to accomodate all her needs. The Chef's Table dinner was exceptionally greatt! The rest of the food during the cruise was just ok. Presentation was always beautiful, but not always tasty. Ordered the steak one night and it arrived well done, but I didn't say anything. A few days later, I ordered lamb chops medium rare. It came to me well done. I decided to send my lamb chops back asking again for medium rare. The second one was also well done. I just ate some of it.

By: Pavlus Verified Traveler on 07/11/2024

By: Pavlus Verified Traveler on 07/10/2024

By: Pavlus Verified Traveler on 07/08/2024

Our Pavlus travel agent seemed to be on vacation a lot! I went to Viking to get an issue resolved. Please take me off your mailing list.

By: Pavlus Verified Traveler on 07/06/2024

This was probably the 5th Viking cruise we booked through Pavlus and the second time in succession that we experienced issues. The first was a billing SBC issue where we were shorted $300. and were told that is was a typing error. It took several days and phone calls to clear that up. The other issue we had was with the airline booking. We fly in and out of Atlanta, which is the world's biggest airport, yet we were placed on a nondirect return flight from London. We had to change planes in Toronto. The plane from Toronto was delayed 3 hours. When we finally boarded, they said that there was no room in the overhead for our small carry-on. So they took it and gave us a receipt. The bag never made it on the flight. Our plane landed in Atlanta at 1 AM and we had to leave the airport without knowing what happened to our luggage since we still had a 2 hour drive to get home. The bag contained Rx, jewelry and other valuables. It took numerous phone calls and 48 hours before it was finally delivered. In the meantime, we had to call the doctor for a refill on the prescription. I do not understand why Palvus did not book us on a direct return flight. It is unacceptable and I trust that it will not happen again. At 82, having a direct international flight is a high priority for myself and my husband.

By: Pavlus Verified Traveler on 07/04/2024

This was a great cruise and we are totally satisfied with our travel agent, Lee. She always gets our cruises set up the way we like to travel. As noted in my comments on the survey for the 6/8/24 cruise, Lee and Pavlus Customer Service rep, Mike, had to go above and beyond to make sure our experience on the 6/15/24 cruise was satisfying. This was related to Holland America changing our cabin assignment for this cruise which would have required us to pack all of our belongings and move to a cabin one deck lower and at the opposite end of the ship. Lee & Mike quickly came to our aid and got Holland America to rescind the cabin change. We commend them both for their effort on our behalf. By the way, I did send a letter to Holland America executives to complain about the poor customer service we experienced on board the Volendam.

By: Pavlus Verified Traveler on 07/04/2024

This cruise was the first of two back-to-back cruises. We received the normal communication from the ship regarding the turnaround day (end of cruise 1 & beginning of cruise 2) which included the normal directions regarding staying aboard that we seen many times in the past. Then, a day later, we received another communication from the ship that indicated that we would have to move to a new cabin for the next cruise. We expected that there was a mix-up and went to Guest Services - that was the beginning of a horrible customer service experience. We contacted our travel agent, Lee and Pavlus Customer Service representative Mike because Holland America claimed that Pavlus changed our cabin booking. They quickly came to our aid and worked with Holland America to resolve the situation. A few hours later, Guest Services contacted us and told us we could stay in the same cabin for the next cruise - SUCCESS! We really appreciate the quick effort on the part of our Pavlus team to resolve our issue.

By: Pavlus Verified Traveler on 07/01/2024

Everything was perfect. Thank you!

By: Pavlus Verified Traveler on 06/29/2024

We have another trip with you & Viking, next year. We were sent an email asking for final payment, from you Pavlus, for next year’s trip. We then hear later, that our final payment is not due until the fall but by then we had already started to move money around to meet the payment. It is unfortunate that the right hand doesn’t know why the left hand is doing.

By: Pavlus Verified Traveler on 06/29/2024

Virus hit the ship so it put a damper on the cruise. However, Lee at Pavlus has always been knowledgable and helpful on our travel needs.

By: Pavlus Verified Traveler on 06/29/2024

1. Felt like there was no “adult” crew. 2. Lovely waitress (Natalie) and housekeeper (Sean). Majority of the other staff very friendly and polite 3. Food delicious 4. Table clothes and napkins were extremely wrinkled which I thought was odd. 5. We lost time on a few excursions because 1 couple consistently was late boarding the bus. Personally, I don’t think the Bus should have waited for them to board. If everyone else was on time they should have been.

By: Pavlus Verified Traveler on 06/27/2024

We were not on a "Globus bus" but a City Connect bus, thus not having the leg room we were accustomed to. I know this is Europe & their older hotels, but the lighting was very poor. More floor lamps etc. would have made putting on makeup etc. a lot easier. Mercure hotels were the pits compared to others. The food was par for the course with the exception of our farewell dinner which was outstanding! Also, the Taste of London Restaurant was the best fish & chips on the tour. Our guide Tara was delightful and our driver Glynn superb! We enjoyed our adventure, but now realize the older we get the harder it is on our bodies to recover. LOL Lee Alvarez & staff did an amazing job with all our questions, handling transfers (which were a breeze) etc.

By: Pavlus Verified Traveler on 06/26/2024

Pavlus is our travel agency of choice and has been for years now. We recommend your company whenever we can. Lee Alvarez is our travel expert, and we feel so lucky to have her helping with all our travel needs. Of course, we are very appreciative of the savings that booking with Pavlus provides us! Thanks for being such a great company with great people!

By: Pavlus Verified Traveler on 06/25/2024

Princess - Cruise was fine but we had problems with our Dinners as we have dietary restrictions due to Medical condition - Princess just did not pay attention to our Dinners even though we gave them written list. Pavlus - Very satisfied with Pavlus Travels.

By: Pavlus Verified Traveler on 06/24/2024

We were very pleased with our cruise and we appreciate your great service. You handled my questions and issues in a timely and professional manner

By: Pavlus Verified Traveler on 06/24/2024

It was our first ocean cruise vs. land tours. There were some places that we regretted not having more time to explore. The service was excellent as was dining . The cabin was comfortable and entertainment very good as well as the lectures. Viking is excellent when it comes to organization as well.

By: Pavlus Verified Traveler on 06/13/2024

Tauck is always great, we had an extra excursion after planned trip and needed your help to put together the details of that trip and were pleased with getting almost all the help we needed. Overall very good.

By: Pavlus Verified Traveler on 06/10/2024

By: Pavlus Verified Traveler on 06/10/2024

By: Pavlus Verified Traveler on 06/10/2024

Lee has been amazing at handling our booking and changes we all decided to make along the way. If Lee wasn't available someone else from Pavlus would be in touch and handle the inquiry pretty quickly. We have already booked two more trips using Pavlus and Lee and probably would not change from doing so in the future.

By: Pavlus Verified Traveler on 06/09/2024

By: Pavlus Verified Traveler on 06/09/2024

Trip was a bucket list trip everything was wonderful

By: Pavlus Verified Traveler on 06/09/2024

Thanks again to Lee for helping us make our arrangements. She is an amazing travel consultant.

By: Pavlus Verified Traveler on 06/06/2024

Thank you for the team effort from your customer service department( Leann, Jocelyn and Heather) who truly made this a seamless and pleasurable experience.

By: Pavlus Verified Traveler on 06/05/2024

By: Pavlus Verified Traveler on 06/02/2024

By: Pavlus Verified Traveler on 06/02/2024

By: Pavlus Verified Traveler on 06/01/2024

Our trip was great, we are big Viking fans. Lee has done a great job for us and we have several more trips planned with her.

By: Pavlus Verified Traveler on 05/31/2024

By: Pavlus Verified Traveler on 05/29/2024

Lee is the best! And I appreciate the Pavlus programs that allow us to save money, and to give a free pre-night on the tours.

By: Pavlus Verified Traveler on 05/28/2024

Our vacation was great. Lee answered my emails and phone calls in a timely manner. She was helpful and if she didn’t have the answer she had someone else answer my questions. When we first booked the trip there were a good bit of mistakes in our emails that we received but they were corrected so all was good. When it came to the flights that’s where the problems began and continued throughout the trip. First of all they grouped my husband and I with another couple. We were assigned seats then unassigned seats then had to pay for seats and then they had me sitting next to the other man that was grouped with us and my husband next to his wife. No big deal - we could switch on plane - no big deal but it shouldn’t have been that way. Then every time they made a change to their flight registration we got an email saying our information had changed and vice versa. The day before we left I checked our information and mine was completed - the other couples was not. They went in to complete their information and then mine went from complete to incomplete. This added stress to my life. On the way home - I checked my husband and I in - it asked me if I wanted to check the other couple in and I did not because I don’t know them that well and I did not want to check them in. When they went to check in they couldn’t because it asked them for my email address and my husbands email address and they didn’t know them. Then we got to airport we were checking on changing flights due to a delay but we would have had to do it with the people who were grouped with us. And that did not work for us. With all that being said - no one should be grouped with anyone besides their spouse or family. I should not be able to see or fool with anyone else’s airline reservations and vice versa. That was a horrible situation. I don’t know why they grouped us together instead of just having my husband and I together like it should have been. That was a nightmare.

By: Pavlus Verified Traveler on 05/27/2024

Very satisfied with the service Pavlus offers. The Guest Relations Department is excellent.

By: Pavlus Verified Traveler on 05/20/2024

On this trip, Pavlus dropped the ball by not sending us our travel documents. When I contacted Guest Relations, I was told that we received them, but we never did. Tyler Snow was kind enough to email them to us and then all our questions were answered. Our vacation with Tauck was great!

By: Pavlus Verified Traveler on 05/19/2024

Had a great vacation that was enhanced by dinner with Craig Pavlus.

By: Pavlus Verified Traveler on 05/18/2024

Grateful for Lee and the team’s help! Added our own extension to our cruise and needed trains and hotels as well as tour guides. Entire trip was amazing and it wouldn’t have been without Lee and the Pavlus team. Thank you!!

By: Pavlus Verified Traveler on 05/09/2024

By: Pavlus Verified Traveler on 05/09/2024

Lee has been planning my travel for many years and always does a wonderful job.

By: Pavlus Verified Traveler on 05/09/2024

Lee has been a great help and when we call Pavlus, there is always someone knowledgeable and helpful.

By: Pavlus Verified Traveler on 05/07/2024

Lee was great to work with. We were able to plan our river cruise with little effort and we were confident that everything was in good hands as Lee was highly recommended by our friends who we traveled with. We were very happy with Avalon and the wonderful service they provided.

By: Pavlus Verified Traveler on 05/06/2024

First Tauck tour Was very nice. Tour director and individual guides were very knowledgeable. Nice itinerary and co-tourists. Great meals. Too much food. AND, Tauck sent an email after the trip apologizing for a tour group of 30 vs 24 as advertised. Each person received a $500 voucher for a future trip. ?

By: Pavlus Verified Traveler on 05/06/2024

Great service

By: Pavlus Verified Traveler on 05/05/2024

Very satisfied with your service.

By: Pavlus Verified Traveler on 05/05/2024

By: Pavlus Verified Traveler on 05/05/2024

Everything was organized and implemented according to our requests. Palvus staff was most cooperative and efficient.

By: Pavlus Verified Traveler on 05/05/2024

Lee was always very responsive to our many questions and very helpful in planning our trip...as was the Guest Relations Group. We also appreciated the Pavlus Referral Program.

By: Pavlus Verified Traveler on 05/04/2024

We enjoyed our cruise ship Westerdam ( Japan cruise 4/13/24 to 4/27/24 ) Service was good & crew was friendly. Being a vegetarian, we would appreciate more vegetarian options.

By: Pavlus Verified Traveler on 04/29/2024

Viking always delivers a great vacation. Lee and Heather and their teams were helpful and a pleasure to work with while planning and finalizing our trip. After all is said and done there were no hitches…smooth sailing. On time flights. Heather is a wonderful ambassador for Pavlus.

By: Pavlus Verified Traveler on 04/28/2024

By: Pavlus Verified Traveler on 04/28/2024

Fantastic Tauck France Paris & River Cruise--everything was incredible. We'll be booking more trips with Tauck and of course, Lee Alvarez who has done a terrific job.

By: Pavlus Verified Traveler on 04/24/2024

Lee was great. Will use again

By: Pavlus Verified Traveler on 04/22/2024

By: Pavlus Verified Traveler on 04/21/2024

By: Pavlus Verified Traveler on 04/21/2024

By: Pavlus Verified Traveler on 04/20/2024

All good

By: Pavlus Verified Traveler on 04/20/2024

If there was a rating higher than 10 for overall satisfaction with Pavlus Travel, that’s what you would deserve and that’s how I would rate you. All of you! Our Princess Discovery Total Eclipse Cruise was amazing and awesome. The ship is beautiful, the staff wonderful, the food delicious. It did not feel like the biggest ship we had ever been on at all. No congestion, no waiting in line, no complaints. The entertainment was diverse and enjoyable. The staff members were always smiling and warm and efficient. And the efforts the captain made to ensure us the longest time and perfect location to view the entire eclipse was much appreciated, as were the experts they had onboard explaining everything. Perfection!

By: Pavlus Verified Traveler on 04/20/2024

Lee is the best planner we have ever delt with. Professional with a Can Do attitude. EVERBODY who we have ever come in contact with at Pavlus, from the TOP down is a delight to work with and are true professionals. A GREAT company to work with. Dick Doubek Next cruise in 5 months!!

By: Pavlus Verified Traveler on 04/20/2024

By: Pavlus Verified Traveler on 04/15/2024

Lee is very good. We will use her again

By: Pavlus Verified Traveler on 04/13/2024

By: Pavlus Verified Traveler on 04/12/2024

Excellent Viking Ocean Cruise. Thank you Lee

By: Pavlus Verified Traveler on 04/12/2024

By: Pavlus Verified Traveler on 04/12/2024

As always, Pavlus responded promptly to any questions. Lee is the best.

By: Pavlus Verified Traveler on 04/12/2024

Pavlus and Lee never fail to provide amazing service and personal care. Already working in the next trip !!

By: Pavlus Verified Traveler on 04/11/2024

By: Pavlus Verified Traveler on 04/03/2024

Great trip - Loved the small group we were with. Had a wonderful tour guide Had difficulty with flights being cancelled on way home, but that wasn't Pavlus' fault Lee is great to work with - responds quickly to my questions we have already referred several people to Pavlus.

By: Pavlus Verified Traveler on 03/30/2024

Good vacation overall. I crossed it off out bucket list and am not sure that i would recommend the same trip to others. There were too many sea days for my liking. Weather was very hot and humid. To top it off, I got a nasty foodborne illness in the Maya Ubud Resort and Spa, which was a Viking post cruise extension.

By: Pavlus Verified Traveler on 03/29/2024

I chose to do this cruise because we were going to be in Florida for a birthday celebration the day before the cruise left. Wanting to stay in warm weather I thought a short cruise made sense. However, though my husband did find it relaxing, I really don’t care for cruises of this nature as previous cruises we have taken focused more on the destinations. We were not impressed with NCL but the specialty restaurants were very good. We are looking forward to our next cruise on Windstar in Tahiti in September.

By: Pavlus Verified Traveler on 03/29/2024

It was first time I used Pavlus. Lee did a good job on the booking. I have always used another travel planner who contacted me before the trip.

By: Pavlus Verified Traveler on 03/07/2024

Lee is the best!

By: Pavlus Verified Traveler on 03/05/2024

we are so happy we found Pavlus Travel and Lee to book our cruises. Top notch company.

By: Pavlus Verified Traveler on 03/02/2024

Lee was wonderful to deal with planning our vacation, as always she is a real pleasure to work with. Ritz Carlton Yacht Collection was outstanding in every aspect. Five Stars all the way. Excellent service and some of the best food at sea. Top shelf liquor all included. Ship was beautiful and suites were very spacious. Highly recommended and will cruise with them again for sure.

By: Pavlus Verified Traveler on 02/19/2024

Lee has been a terrific representative of your agency! Transparent, efficient and available!

By: Pavlus Verified Traveler on 02/12/2024

Lee was great, very responsive.

By: Pavlus Verified Traveler on 01/26/2024

We had a great time. Again, we thank Lee for making the arrangements. She is amazing.

By: Pavlus Verified Traveler on 01/19/2024

Love Lee, Guest Services and Air Department. Always a quick courteous response, able to call on weekends. Great deals on travel!

By: Pavlus Verified Traveler on 01/16/2024

Antarctica cruise was dream come true bucket list trip! Lee was great helping me plan it and getting it booked. Your support staff was great at answering questions and getting me info. Thanks so much!

By: Pavlus Verified Traveler on 12/26/2023

Trip was wonderful. Lee was helpful and everything was flawless. Will definitely recommend Pavlus in the future.

By: Pavlus Verified Traveler on 10/28/2023

The vacation was great. Lee took care of every detail. I would reccomend this Travel Agent again. Very satisfied with Pavlus Travel. Thank you for a great trip. Everything went smoothly.

By: Pavlus Verified Traveler on 10/28/2023

We were pleased with Lee’s service and found American Cruise Line most accommodating and a good value.

By: Pavlus Verified Traveler on 09/27/2023

Lee's travel arrangements for us worked out as planned. We will work with Lee again.

By: Pavlus Verified Traveler on 09/27/2023

Pavlus is great to work with, especially Lee. We have never had a problem so far when booking through Pavlus. Actually we already have another trip booked to Alaska through Pavlus next year. The trip was great and we enjoyed it very much.

By: Pavlus Verified Traveler on 08/30/2023

Thank you Lee, had a great cruise with Oceania. Thanks for always knowing our interests and ease of booking.

By: Pavlus Verified Traveler on 08/27/2023

Lee and the staff at Guest Relations were very helpful with my questions and details of this trip

By: Pavlus Verified Traveler on 08/19/2023

Lee is always very helpful to me and my parents. We are very satisfied with Pavlus and specifically Lee. Thanks!

By: Pavlus Verified Traveler on 07/29/2023

Love dealing with Lee. She is always very helpful.

By: Pavlus Verified Traveler on 07/22/2023

Lee was extremely pleasant and easy to work. We enjoyed our Alaska cruise very much. I particularly like how Pavlus sent us our paperwork and travel case. Very nice. I look forward to working with Lee again.

By: Pavlus Verified Traveler on 07/20/2023

Our British Isles Cruise aboard the Regal Princess was wonderful and exceeded our expectations. We chose this 12 day cruise for two reasons: the itinerary and Lee Alvarez’s recommendation of Princess. Right on both counts!! We have been using Pavlus for many years, and Lee has been our travel agent for most of those. We depend on her and completely trust her judgement. The Customer Service department at Pavlus is top-notch. If ever Lee is unavailable, I know the people in Customer Service will be there to help. Among those who have assisted me are Brian and Chad. We are already referring new clients to Pavlus. We have friends who are interested in the cruise we just completed, and they now have Lee’s business card in hand. Thank you for the Pavlus referral program! I have already enjoyed the benefits of this. We’re “sold” on Pavlus and Lee!

By: Pavlus Verified Traveler on 07/18/2023

Lee does an excellent job taking care of us. I told all my friends and associates about your service and people at church. The cash back is of course what differentiates your company from the competition.

By: Pavlus Verified Traveler on 07/08/2023

Lee, our travel advisor, did an excellent job providing us with materials. We would also like to thank Leann, the air consultant, for her assistance.

By: Pavlus Verified Traveler on 07/06/2023

Lee was great. Very responsive and patient in answering my most basic questions.

By: Pavlus Verified Traveler on 07/02/2023

Lee always gets back to us and answers any questions we have. I love the fact that we get a check in the mail approximately a week before our vacation.

By: Pavlus Verified Traveler on 06/29/2023

Lee is fantastic! She is always. willing to answer questions at anytime during the planning process. She has planned more than one of our trips and she will certainly be planning the next as well.

By: Pavlus Verified Traveler on 06/27/2023

I was happy about getting the best deal possible on my vacation. It was referred by a friend who has used Pavlus and Lee as their travel agent. I usually plan and book my own trips so I was skeptical about using a travel agent, as sometimes they are not responsive however I was very satisfied with the service and response planning and finalizing my vacation. Everything went smoothly so I can't wait for my next trip using Pavlus.

By: Pavlus Verified Traveler on 06/27/2023

Lee (and her back-up team) is always very responsive and helpful...and the Pavlus discount doesn't hurt!

By: Pavlus Verified Traveler on 06/07/2023

My travel planner is Lee, she's a rock star. Everyone in my RCCL group had a wonderful family cruise, thank you for ALL your help in planning a very special vacation. Happy to recommend family and friends knowing they will be more than happy to work with Lee, helpful, knowledgeable and professional. A special thanks to Christopher for all his assistance in getting special onboard gift to my family. Last but not least to Ashley P for all your help with final payments. Thanks to Pavlus for making super special memories.

By: Pavlus Verified Traveler on 05/29/2023

We had a great Viking Mediterranean Cruise. Lee is a great travel planner and along with Pavlus customer service does a great job helping us with our travel.

By: Pavlus Verified Traveler on 05/19/2023

Lee has planned several trips for me and is a stupendous planner! She has expertise in all phases of planning trips and I have no concerns whatever that what she plans will be exactly what I had hoped it would be.

By: Pavlus Verified Traveler on 05/10/2023

Lee always does a nice job and guest relations team is excellent.

By: Pavlus Verified Traveler on 02/27/2023

Wonderful Ponant Cruise. Our 5th one and they continue to offer 5 Star Service. We would highly recommend and will definitely book another Ponant cruise again with Pavlus. Lee provided excellent service and the incentive really helped save with the cruise. Email / Phone updates were all good. Thank you for helping us with a wonderful trip.

By: Pavlus Verified Traveler on 02/18/2023

Great cruise ship and great accommodations in Auckland and Sydney!

By: Pavlus Verified Traveler on 01/14/2023

Great trip! Lee and Pavlus consistently do a wonderful job in booking our travels!

By: Pavlus Verified Traveler on 12/30/2022

Our cruise on Oceania’s Riviera went very well. Our travel planner, Lee, was very helpful, as always. We’re very happy with Pavlus and will continue to recommend Pavlus and Lee.

By: Pavlus Verified Traveler on 12/25/2022

Lee is an amazing travel consultant. She is very knowledgeable about travel. She makes booking a pleasure. We loved the cruise. This was our 3rd cruise in 2022. Looking forward to more travel in 2023.

By: Pavlus Verified Traveler on 12/22/2022

Lee was great and always helpful. I have used her for booking for years now and plan to continue to do so.

By: Pavlus Verified Traveler on 12/11/2022

We are very happy with Pavlus Travel. Lee is a wonderful agent but also the whole team which handle air and customer service are great as well.

By: Pavlus Verified Traveler on 12/11/2022

I have looked for several years for a really competent professional travel agent/agency. I’ve gone to at least four or five to book cruises and other trips in the last five years. Pavlus is now my one permanent travel agent and I will use no other company. You are competent accessible and totally cooperative and getting things done appropriately. I feel blessed to have Pavlus as my agency and will recommend and do recommend you to all of my friends and associates.

By: Pavlus Verified Traveler on 12/09/2022

Lee is always great. She does an efficient, competent job & is pleasant no matter how much I bother her. She always gets me the best available deal.

By: Pavlus Verified Traveler on 11/10/2022

Thank you! Thank you! Thank you! Our Viking Rhine River Cruise was amazing! Thank you, Lee, for all you did to make it such a stress-free memorable vacation for us. We truly appreciate it.

By: Pavlus Verified Traveler on 10/09/2022

Lee is a great agent and easy to work with. We also appreciate the onboard credits.

By: Pavlus Verified Traveler on 09/27/2022

Lee was great. Very responsive and helped us to upgrade our cabin. She was very responsive and helpful.

By: Pavlus Verified Traveler on 09/26/2022

Lee was excellent. Prompt reply, great price, and timely info made our cruise a great experience. Please extend our thanks to Lee for her excellent service.

By: Pavlus Verified Traveler on 09/23/2022

Lee has always been wonderful. Been using her for over 15 years.

By: Pavlus Verified Traveler on 09/10/2022

Lee worked closely with me as our Alaska cruise tour and flights got rescheduled several times due to Covid etc. She was very helpful in helping me find the meal plan for the land portion of the cruise tour. She worked closely with me as I tried to figure out the constantly changing Covid test requirements and forms for international travel. Thank you , Lee is was an epic vacation for us, our daughter, SIL, and two young grandsons. All the planning and attention to detail paid off.

By: Pavlus Verified Traveler on 09/05/2022

We are very satisfied with the service we get from Lee and the benefits we get from Pavlus. During our recent Oceania cruise, we gave our Pavlus card to Kevin Poi. He was Impressed with the rebate we get. It’s more than he gets from his travel agent. He does a great deal of traveling, so he should be a good client. As usual our Oceania cruises were wonderful.

By: Pavlus Verified Traveler on 09/04/2022

Loved our cruise - nice to be traveling again. Lee was great in helping us book. Will definitely use her again. Thanks for the chocolate covered strawberries - a nice surprise and they were delicious!! Linda

By: Pavlus Verified Traveler on 09/02/2022

I enjoy the cruise company Azamara a lot. I also like the efficiency of how Lee works, and the rebate I receive from Pavlus.

By: Pavlus Verified Traveler on 08/29/2022

Lee is very responsive, and we appreciate the onboard credit that Pavlus gives us.

By: Pavlus Verified Traveler on 08/29/2022

Lee was very knowledgeable and prompt to respond to any questions we had. A+

By: Pavlus Verified Traveler on 08/22/2022

I have worked with Lee for years and have always been satisfied with her help. Pavlus is a great travel company, and I have recommended it to several friends.

By: Pavlus Verified Traveler on 08/16/2022

After planning this cruise and cancelling because of Covid we were so excited about finally going. Lee Sparkman was wonderful to deal with answered all of our questions of which we had many since this was the first time of travel since the pandemic. The ship was supposed to be refurbished but has not had the complete refurbishing because of the pandemic so in that area I was sort of disappointed. The staff on the cruise was very attentive even thought we heard they were short staffed Looking forward to booking another vacation and of course dealing with Lee

By: Pavlus Verified Traveler on 08/07/2022

As with our previous vacations through Pavlus, excellent service and responsiveness we're provided by Lee and the other folks at Pavlus for this most recent Viking river cruise. We will certainly use Pavlus again in the future.

By: Pavlus Verified Traveler on 08/03/2022

Lee helped us quickly find a replacement trip when our Russia river cruise was cancelled. She always is very helpful. I appreciate the shipboard credits that I receive from Pavlus. It makes the trip that much nicer.

By: Pavlus Verified Traveler on 07/26/2022

As always, Lee was helpful and efficient in working out all the details of our vacation plans, and modifying when Covid complications forced last minute changes. As usual, a pleasure working with her.

By: Pavlus Verified Traveler on 07/10/2022

excellent service - Lee answered all my questionns about the trip!

By: Pavlus Verified Traveler on 06/28/2022

Lovely trip. Lee was very helpful.

By: Pavlus Verified Traveler on 06/26/2022

Lee is a pleasure to work with…..

By: Pavlus Verified Traveler on 06/25/2022

We enjoyed our cruise on Seabourn. The itinerary offered us the opportunity to visit new sights. As always our travel consultant Lee is outstanding.

By: Pavlus Verified Traveler on 05/26/2022

My first and last riverboat vacation was 17 years ago. Wasn't sure I wanted to do another one. After consulting with Lee, we booked Uniworld and had a wonderful experience. Lee, as always, was very helpful and responsive to our needs.

By: Pavlus Verified Traveler on 02/19/2022

Lee is a super agent. She dies a lot for us. This time she got us an excellent price plus OBC. We love Lee.

By: Pavlus Verified Traveler on 02/15/2022

Thank you for arranging our trip - it's the only part of the trip that went smoothly. You did not hesitate to answer our questions. Thank you.

By: Pavlus Verified Traveler on 02/01/2022

We had an awesome time in Vegas! Hotel was awesome. Cant wait for my Ireland trip!

By: Pavlus Verified Traveler on 01/09/2022

I sing your praises often. Lee and your guest services team are the greatest!

By: Pavlus Verified Traveler on 12/30/2021

Great.

By: Pavlus Verified Traveler on 12/26/2021

Very happy working with Lee for many years -- we've already booked our next cruise with her. Princess is our line of choice, and we felt safe and pampered on our trip.

By: Pavlus Verified Traveler on 12/23/2021

I continue to be pleased with the service and response I get from your staff. I've now used your team at least a half dozen times (maybe more), and I will continue to do so in the future. Special thanks to both Lee and Marc for their assistance and quick response. I always feel confident when working with your staff.

By: Pavlus Verified Traveler on 12/06/2021

I would like to commend Lee on helping us book our cruise. The Hawaii cruise on the Ruby Princess we had booked, got canceled and we wanted to rebook a Mexico/ CA Coastal cruise on the Grand Princess. She went above and beyond to help us get the specific cabin and cruise we were interested in. She deserves a BIG THANK YOU for all the effort she put into helping us book our vacation.

By: Pavlus Verified Traveler on 11/14/2021

Lee is very efficient and always takes care of our needs. Have worked with her for many many trips

By: Pavlus Verified Traveler on 11/12/2021

Lee was very helpful in planning and re-planning due to cancellation of the original date.

By: Pavlus Verified Traveler on 10/30/2021

I have used Pavlus Travel for many years working with Lee Alvarez for my travel needs! She is Excellent! I have also used other travel planners when Lee was not available and been impressed how helpful and knowledgeable everyone has been at Pavlus!! In addition! I have worked with many in the Guest Relations area and they have always taken care of my needs as well!! A Great organization, which I will continue to use for future travel plans!! Thanks for all you do!! Robert T Attridge…. Fort Worth, TX,

By: Pavlus Verified Traveler on 10/25/2021

Booked River of Gold river cruise 6 weeks before start with no problems. Payment went smoothly. Pavlus's on-board credit was much appreciated. Cruise was a delight with excellent weather and Viking's health & safety measures.

By: Pavlus Verified Traveler on 10/09/2021

Lee got me help help to fill out the Malta locator. Viking was not ready to "welcome back". It was "over kill" on covid procedures since all guests were vaccinated. It was the least enjoyable cruise I have been on.

By: Pavlus Verified Traveler on 09/30/2021

Great cruise to the Greek Islands brought about by a terrific travel planner.

By: Pavlus Verified Traveler on 09/15/2021

Was happy w/ Pavlus travel and the rebate we got. But husband caught COVID on the cruise and we were overall disappointed in the Puget Sound cruise - very old ship, Thanks

By: Pavlus Verified Traveler on 04/30/2021

Lee is amazing at making sure everything is correct before we leave for our trips and is also great at suggesting activities to do while on vacation. Can’t wait till my next trip!