Mayflower Tours TOCs
Terms and Conditions Below are Accurate as of 5/28/2020
North America Air Holidays TOC
Payment Information: Listed below is a schedule of deposit and final payment due dates. You will note that the first category includes an optional Travelers Protection Plan (TPP) which is to be paid within five business days after your reservation. Please see “Travelers Protection Plan (TPP)” section on the next page for further explanation of this benefit.
Deposit Schedule – Land tour price up to $3,500
Land Tour with Air* Deposit Per Person Final Payment
• With TPP Coverage $400 60 Days
• Without TPP Coverage $200 60 Days
Land Tour Only** Deposit Per Person Final Payment
• With TPP Coverage $350 60 Days
• Without TPP Coverage $200 60 Days
Deposit Schedule – Land tour price from $3,501 and up
Land Tour with Air* Deposit Per Person Final Payment
• With TPP Coverage $449 60 Days
• Without TPP Coverage $200 60 Days
Land Tour Only** Deposit Per Person Final Payment
• With TPP Coverage $400 60 Days
• Without TPP Coverage $200 60 Days
Deposit Schedule: Alaska Adventure Cruise, Hawaiian Cruising in Paradise, Canadian Rockies by Rail, New England & Canada Autumn Cruise
Land/Cruise Tour with Air* Deposit Per Person Final Payment
• With TPP Coverage $799 120 Days
• Without TPP Coverage $400 120 Days
Land/Cruise Tour only** Deposit Per Person Final Payment
• With TPP Coverage $739 120 Days
• Without TPP Coverage $400 120 Days
**Land tour price is based on twin occupancy rate
Refund and Cancellation Policy: All payments for land, air and train arrangements (ticketed by Mayflower Tours) will be refunded when cancellations are more than 90 days prior to departure less the deposit amount, which is non-refundable, unless otherwise noted below. If you purchase the optional Travelers Protection Plan (TPP), you will be refunded all payments, including the deposit amount, less the TPP premium amount.
*Exception: If you purchased non-refundable airline tickets from Mayflower Cruises & Tours, the TPP does not provide a refund for the airline tickets in the event of a cancellation or a return transportation benefit if you must return home early. You will only be charged the TPP premium for the land tour instead of the premium for land tour with air. Should you choose not to purchase our Travelers Protection Plan, the following per person cancellation charges will be assessed for all tours and optional excursion costs:
North America Tours
• 61 days or more: Deposit Amount
• 60 to 31 days prior: 20% of tour cost
• 30 to 15 days prior: 30% of tour cost
• 14 to 1 day prior: 40% of tour cost
• Day of departure or early departure from tour: 100% of tour cost
• No refund on unused portions of the tour
Alaska Adventure Cruise, Hawaiian Cruising in Paradise,
Canadian Rockies by Rail, New England & Canada Autumn Cruise
• 121 days or more: Deposit Amount
• 120 days until day of departure: 100% of the tour cost
• No refund on unused portions of the tour
Exclusions: Mayflower Cruises & Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours.
Air Services: Airfare may be purchased through Mayflower for travel originating in the United States. By using Mayflower’s air services, you accept that Mayflower is only acting as your agent and is not responsible for any accident, death, personal injury, illness, property damage, delay or other monetary loss or expense of any nature that may arise directly or indirectly out of any act of God, or any actions or default of any carrier. Mayflower is not liable for, and does not assume responsibility or accept claims with regards to any losses incurred due to cancellation of flights or change in flight schedule resulting in additional expenses to you, even when the air services are purchased through Mayflower.
Tour Price Includes: All motorcoach transportation noted in the tour itinerary, round trip airport transfers on the tour departure and return dates (only), services of the Tour Manager and driver, lodging, sightseeing, taxes, admissions, gratuities for bellmen and waiters for included meals, as well as future travel credits. Included meals are clearly noted in the touring description. Air transportation is available upon request, at additional cost, for United States and Canada Tours. For travelers purchasing their own air, airport transfers are included provided their flight arrival and departure times meet the time frames suggested in the brochure.
What is Not Included on the Tours: The land price of your tour does not include airfare to the tour departure point; excess luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as “optional excursions” and gratuities to the full time Tour Manager, motorcoach driver, all airport skycaps, van or limo drivers and local guides.
Airline Security Measures: The Transportation Security Administration requires that travelers provide their name exactly to their airline as it appears on the passport or a government issued I.D.(such as a drivers license) to be used while traveling, along with their date of birth and gender when making reservations to fly within the U.S. When making your flight reservations through Mayflower Tours, you will be asked for this information by our staff. Due to airline security measures, your photo I.D. or passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.
Passport & Visas for Canada and Mexico: Each U.S. citizen must have a valid passport for entry into Canada or Mexico. No other documents will be accepted. Expiry date of passports should be at least six months after the return date of tour. If you don’t have a passport, call our office and we’ll tell you how to apply for one. Holders of non-U.S. passports should contact their nearest consulate and inquire about the necessary passport or visa documentation required for entry into the countries visited.
Insurance Benefits are underwritten by: United States Fire Insurance Company, 5 Christopher Way, 2nd Floor, Eatontown, NJ 07724 under Policy Form Series T210. For complete details on the protection plan refer to the Description of Coverage Brochure enclosed with your deposit receipt.
Important: The Travelers Protection Plan must be purchased by the time of initial payment and may not be purchased at a later date.
River Cruising and Small Ship Adventures TOC
Listed below is a schedule of deposit and final payment due dates. You will note that the first category includes an optional Travelers Protection Plan (TPP) which is to be paid within five business days after making your reservation. Please see “Travelers Protection Plan (TPP)” section on the next page for further explanation of this benefit.
Refund and Cancellation Policy: Payments for land, air and cruise arrangements (less the deposit amount) will be refunded when cancellations are received prior to the final payment due date noted above. Deposits are non-refundable unless the optional Travelers Protection Plan (TPP) is purchased at the time of booking. When the optional Traveler Protection Plan is purchased and it is necessary to cancel your reservation, you will be refunded all payments, including the deposit amount, less the TPP premium. All refunds will be processed by Trip Mate, Inc. Please go to www.tripmate.com/wpF431G for details on the coverage for the Traveler Protection Plan.
Should you choose not to purchase our TPP, the following per person cancellation charges will be assessed for all tours and optional excursion costs:
• 91 days or more prior to departure: Deposit Amount
• 90 days to day of departure: 100% of total tour
• No refund on unused portions of the tour
Exclusions for the Cancellation Fee Waiver: Mayflower Cruises & Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours.
Tour Price Includes: All motorcoach transportation noted in the tour itinerary, round trip airport transfers on the tour departure and return dates (only) if air is purchased through Mayflower, services of the Tour Manager and driver, lodging, sightseeing, taxes, admissions, gratuities for bellmen and waiters for included meals, as well as Mayflower Money. Included meals are clearly noted in the touring description. Air transportation is available upon request, at additional cost for all tours.
What is Not Included on the Tour: The land price of your tour does not include airfare to the tour departure point; any inter-country air; airline luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as “optional excursions” and gratuities to the full time Tour Manager, motorcoach driver, all airport skycaps, van or limo drivers, local guides or ship crew. Transfers between airport and hotel are not included unless you purchase air from Mayflower and travel on tour dates. Baggage fees assessed by the airlines are not included in the air price if you purchased air from Mayflower Cruises & Tours.
Airline Security Measures: The Transportation Security Administration requires that travelers provide their name exactly to their airline as it appears on their passport to be used while traveling, along with their date of birth and gender when making reservations to fly from the U.S. When making your flight reservations through Mayflower Cruises & Tours, you will be asked for this information by our staff. Due to airline security measures, your passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.
Passport & Visas: Each U.S. citizen must have a valid passport. Expiration date of passport should be at least six months after the return date of the tour. If you don’t have a passport, call our office and we’ll tell you how to apply for one. Some countries require visas for entry by U.S. citizens. We will send instructions for visa applications if a visa is required for your tour. Holders of non-U.S. passports should contact their nearest consulate and inquire about the necessary passport or visa documentation required for entry into the countries visited. Visa fees and cost of obtaining a visa are not included in the tour price and are the responsibility of the traveler.
Medical Requirements: Many countries have immunization requirements. Some countries require foreign visitors to have valid medical insurance on entry. Requirements vary by country and can change. Please check with your travel professional or call our office for details on which tours need these requirements. Specific instructions will be sent to you at 90 days prior to departure if your tour requires these conditions. Mayflower Cruises & Tours cannot be liable for delay or denial of entry due to missing documents.
Itinerary Changes: There may be times when we may have to alter the scheduled itinerary, cruise vessels, hotels, shore excursions etc. due to weather conditions or conditions on the river in regards to water levels, locks, or other delays. Any changes in the itinerary due to these conditions will not result in eligibility for a refund. All itineraries are subject to change without prior notice and may need to be altered due to water level and other weather conditions.
Cruise: (a) Noise, Vibration and Odor: While We take reasonable steps to minimize noise, vibrations and odors on the cruise ships, You acknowledge and accept that some noise, vibration and intermittent odors may be experienced on vessels and that We will not be liable to You in relation to any such noise, vibration or odors.
(b) Docking Position: During port stops, ships may dock side-by-side, obstructing views and requiring You to pass through other ships to embark and disembark.
World Holidays TOC
Payment Information:
Listed below is a schedule of deposit and final payment due dates. You will note that the first category includes an optional Travelers Protection Plan (TPP) which is to be paid within five business days after making your reservation. Please see “Travelers Protection Plan (TPP)” section on the next page for further explanation of this benefit.
Deposit Schedule – Land tour price up to $3,500
Land Tour with Air* Deposit Per Person Final Payment
• With TPP Coverage $549 90 Days
• Without TPP Coverage $250 90 Days
Land Tour Only** Deposit Per Person Final Payment
• With TPP Coverage $499 90 Days
• Without TPP Coverage $250 90 Days
Deposit Schedule – Land tour price from $3,501 and up
Land Tour with Air* Deposit Per Person Final Payment
• With TPP Coverage $599 90 Days
• Without TPP Coverage $250 90 Days
Land Tour Only** Deposit Per Person Final Payment
• With TPP Coverage $549 90 Days
• Without TPP Coverage $250 90 Days
Deposit Schedule: Japan – Land of the Rising Sun
Land Tour with Air* Deposit Per Person Final Payment
• With TPP Coverage $679 90 Days
• Without TPP Coverage $250 90 Days
Land Tour Only** Deposit Per Person Final Payment
• With TPP Coverage $579 90 Days
• Without TPP Coverage $250 90 Days
**Land tour price is based on twin occupancy rate
Refund and Cancellation Policy:
Payments for land and air arrangements (less the deposit amount) will be refunded when cancellations are received prior to the final payment due date noted above. Deposits are non-refundable unless the optional Travelers Protection Plan (TPP) is purchased at the time of booking. When the optional Traveler Protection Plan is purchased and it is necessary to cancel your reservation, you will be refunded all payments, including the deposit amount, less the TPP premium.
*Exception: If you purchase non-refundable airline tickets from Mayflower Cruises & Tours, the TPP does not provide a refund for the airline tickets in the event of a cancellation or a return transportation benefit if you must return home early. You will be charged the TPP premium for the land tour only. Any changes made to the reservation after final payment that alters the tour itinerary will result in cancellation charges as listed below. If you have purchased the Travelers Protection Plan, the premium will be applied to offset the cancellation charges. Should you choose not to purchase our TPP, the following per person cancellation charges will be assessed for all tours and optional excursion costs:
• 91 days or more prior to departure: Deposit Amount is non-refundable
• 90 to 45 days prior to departure: 20% of total tour
• 44 to 15 days prior to departure: 30% of total tour
• 14 to 1 day prior to departure: 50% of total tour
• Day of departure or early departure from tour: 100% of total tour
• No refund on unused portions of the tour
Exclusions for the Cancellation Fee Waiver: Mayflower Cruises & Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours.
Tour Price Includes: All motorcoach transportation noted in the tour itinerary, round trip airport transfers on the tour departure and return dates (only) if air is purchased through Mayflower, services of the Tour Manager and driver, lodging, sightseeing, taxes, admissions, gratuities for bellmen and waiters for included meals, as well as Mayflower Money. Included meals are clearly noted in the touring description. Air transportation is available upon request, at additional cost for all tours.
What is Not Included on the Tour: The land price of your tour does not include airfare to the tour departure point; any inter-country air; airline luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as “optional excursions” and gratuities to the full time Tour Manager, motorcoach driver, all airport skycaps, van or limo drivers, local guides. Transfers between airport and hotel are not included unless you purchase air from Mayflower and travel on tour dates. Baggage fees assessed by the airlines are not included in the air price if you purchased air from Mayflower Cruises & Tours.
Airline Security Measures: The Transportation Security Administration requires that travelers provide their name exactly to their airline as it appears on their passport to be used while traveling, along with their date of birth and gender when making reservations to fly from the U.S. When making your flight reservations through Mayflower Cruises & Tours, you will be asked for this information by our staff. Due to airline security measures, your passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.
Passport & Visas: Each U.S. citizen must have a valid passport. Expiration date of passport should be at least six months after the return date of the tour. If you don’t have a passport, call our office and we’ll tell you how to apply for one. Some countries require visas for entry by U.S. citizens. We will send instructions for visa applications if a visa is required for your tour. Holders of non-U.S. passports should contact their nearest consulate and inquire about the necessary passport or visa documentation required for entry into the countries visited. Visa fees and cost of obtaining a visa are not included in the tour price and is the responsibility of the traveler.
Medical Requirements: Many countries have immunization requirements. Some countries require foreign visitors to have valid medical insurance on entry. Requirements vary by country and can change. Please check with your travel professional or call our office for details on which tours need these requirements. Specific instructions will be sent to you at 90 days prior to departure if your tour requires these conditions. Mayflower Cruises & Tours cannot be liable for delay or denial of entry due to missing documents.
Guided Holidays by Motorcoach TOC
Prices Subject to Change
We reserve the right to vary itineraries and prices and substitute facilities, hotels or events of equal or better quality if necessary.
Payments
All deposits and final payments can be made by check or credit card. We accept the following credit cards: Discover, Visa, MasterCard and American Express.
Guaranteed Share Program for Single Travelers
If you are traveling alone, are a non-smoker, and would like a roommate for cost savings, let us know at the time of booking your reservation. You will be paired with another traveler of the same gender at the twin rate. If no roommate is available, you will get a single room yet only pay the twin price. Guaranteed share reservations are available until the final payment period of a tour.
Roommate Cancellation
If you are booked as a “twin” and your roommate cancels their reservation, and you cannot find another roommate, you may either travel as a guaranteed share (see above) or travel as a single and pay the single supplement.
Health and Walking on Tour
Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines. Travelers should be in reasonably good health. Some programs include destinations in higher elevations that may have varying effects on individual travelers. Tour Managers and Coach Drivers cannot lift or assist travelers into transportation vehicles. Mayflower Cruises & Tours requires that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance.
Revision Fees
A fee of $25 per person per transaction will be charged for any changes, revisions or alterations made to your reservation after confirmation.
Luggage Handling
The tour cost includes portage for one average size suitcase. A charge of $5.00 per hotel will be collected by the Tour Manager for each additional piece of luggage that you bring.
Travel Documents
Your travel documents will be in your possession approximately 14 days prior to departure. Documents include tour itinerary, departure and arrival information and times, hotel information, clothing suggestions, baggage tags, plus any helpful hints.
Mayflower Money, First Time Traveler and Referral Rewards
Every day you are on tour, you’ll earn travel credits for future travel (Mayflower Money) with Mayflower Cruises & Tours. The more you travel the more you save.
Mayflower offers a First Time Traveler Savings worth up to $50 per person on your first tour. These savings are available through Mayflower Cruises & Tours or your local Travel Agent and the exact travel savings will be determined by the length of the tour that you take.
Invite your friends to join the Mayflower family and earn hundreds of dollars towards your own Life Enriching Experience! Refer your friends who are NEW to Mayflower and earn $100 in savings for each of those who make a reservation, for a tour that is five days or longer, and pays the deposit. The more friends you invite the more savings you earn.
Smoke Free Environment
Although smoking is not allowed on the motorcoach, frequent rest/smoking stops are made.
Travelers with Special Needs
You must advise Mayflower at the time your booking is made of any disability requiring special attention. Mayflower will make reasonable efforts to accommodate the special needs of our travelers. Be aware that the Americans with Disabilities Act is applicable only within the United States and that accommodations for disabled travelers outside the United States may be more limited. If a traveler requires assistance, we strongly recommended that he/she be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Mayflower personnel, nor its suppliers, may lift or physically assist travelers. If a traveler thinks he/she might need assistance during a trip, he/she should call Mayflower to determine what assistance might reasonably be provided. If special arrangements are provided, and these arrangements add to the Tour Operator’s cost, the Tour Member will be responsible to pay the additional costs. Mayflower cannot provide special individual assistance to travelers with special needs for walking, dining or other routine activities.
Membership
Mayflower reserves the right to withhold tour membership, or to require any traveler to leave a tour at any time, when such action is determined by Mayflower to be in the best interests of the traveler or the tour group. Children must be at least six years of age and accompanied at all times by a guardian.
Responsibility
These tour programs are operated by Mayflower Cruises & Tours, Inc. 650 Warrenville Rd, Lisle, Illinois 60532. In common with other companies, Mayflower acts only as an agent for Tour Members in arranging room accommodations, transportation, sightseeing, admissions and restaurants. Mayflower reserves the right in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other occurrence resulting from a change of tour scheduling made for Tour Members. Mayflower reserves the right to accept, decline or retain any person as a member of the tour, and is not responsible for any losses or damages of personal property, or for injuries, expenses or damages incurred by any Tour Member.
United States Tour Operators Association $1 Million Travelers Assistance Program
Mayflower Cruises & Tours, Inc., shares the coverage available under the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program with affiliates of Mayflower Cruises & Tours who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Mayflower Cruises & Tours travelers in the unlikely event of Mayflower Cruises & Tours bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Mayflower Cruises & Tours may be sufficient to provide only a partial recovery of the advance payments received by Mayflower Cruises & Tours. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, or by email to information@ustoa.com or by visiting www.ustoa.com.
Payment Information
Listed below is a schedule of non-refundable deposit and final payment due dates. You will note that the first category includes an optional Cancellation Fee Waiver (CFW) which is to be paid within five business days after your reservation. Please see “Cancellation Fee Waiver (CFW) Motorcoach Tours” section on this page below for further explanation of this benefit.
| Type of Holiday | Deposit Per Person | Final Payment Due |
| Holiday of 9 Days or less WITH CFW | $260 | 30 Days |
| Holiday of 10 Days or more WITH CFW | $300 | 30 Days |
| Holiday WITHOUT CFW | $200 | 30 Days |
| Pacific Northwest by Rail WITH CFW | $300 | 70 Days |
| Pacific Northwest by Rail WITHOUT CFW | $200 | 70 Days |
| Small Ship Cruising on Great Lakes WITHOUT CFW | $400 | 90 Days |
| Cruising to Cuba WITHOUT CFW | $400 | 90 Days |
Note: Holidays for Small Ship Cruising on the Great Lakes and Cruising to Cuba cannot add CFW. For cancellation information see Refund and Cancellation Policy below
Refund and Cancellation Policy
All payments for land and cruise arrangements (less the deposit amount which is non-refundable) will be refunded when cancellations are made prior to final payment of the tour. If you purchase the optional Cancellation Fee Waiver (CFW), you will be refunded all payments including the deposit amount, less the premium amount for the CFW provided we are notified of the cancellation prior to the day of departure.
NOTE: Holidays for Small Ship Cruising on America’s Great Lakes and Cruising to Cuba; see asterisk (*) below
Should you choose not to purchase our Cancellation Fee Waiver, the following per person cancellation amounts will be charged:
- 31 days or more: Deposit Amount
- 30 to 7 days prior: $300 per person
- 6 to 1 day prior: $400 per person
- Day of departure: 100% of the tour cost
- Early departure from tour: 100% of the tour cost
*Small Ship Cruising on America’s Great Lakes and Cruising to Cuba.
The following per person cancellation amounts will be charged:
- 91 days or more: Deposit Amount
- 90 days to day of departure: 100% of the tour cost
- No refund on unused portions of the program
These specific programs are not covered under Mayflower’s CFW plan. We make available and highly recommend that you purchase the Trip Assure Travel Insurance Plan to protect your investment. Policy and enrollment information about the Trip Assure Travel Insurance Plan will be enclosed with your deposit receipt.
Exclusions
Mayflower Cruises &Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours.
“Freedom to Travel” Guarantee
On those rare occasions when the Exclusions mentioned above make it necessary to modify its Refund and Cancellation Policy, Mayflower’s “Freedom To Travel” Guarantee will take effect for those passengers who purchased the Cancellation Fee Waiver. This Guarantee will allow travelers to apply all monies paid to Mayflower Cruises & Tours, including the Cancellation Fee Waiver, toward any future Mayflower tour that departs within 12 months of their notification.
What is Not Included on the Tour
Excess luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as “optional excursions;” and gratuities to the Tour Manager, motorcoach driver, van or limo driver and local guides.
Entry into Canada, Mexico and the Caribbean
A valid US passport is required for entry into Canada, Mexico and the Caribbean. No other documents will be accepted. Non US citizens must have a valid passport, visa or alien card which permits entry into these areas. In addition they will need a “multiple entry” visa for return to U.S.
Cancellation Fee Waiver (CFW) Motorcoach Tours
To protect you against cancellation fees should you have to cancel your tour or interrupt your tour en route, we have added an optional $60 and $100 Cancellation Fee Waiver (CFW) in our deposit schedule. The CFW is non-refundable and non-transferable. The CFW cannot be transferred to another reservation, departure date or tour after booking has been made. Changing an existing booking to another date or tour will result in losing the CFW premium paid on the original booking. If you do not wish to purchase the CFW, simply deposit the “without CFW” amount. This non-refundable fee waives all cancellation fees and penalties, provided we are notified of the cancellation one day before your tour departs.
While on tour, if a passenger must leave early due to a personal illness, illness or death of a member of the immediate family or a traveling companion, the purchase of the Cancellation Fee Waiver guarantees full refund for any unused services. For motorcoach tours, return transportation will be provided (the mode of transportation will be determined at the discretion of Mayflower Cruises & Tours.)The injury or sickness must be, in the written opinion of a physician, so disabling as to cause a trip to be interrupted and must require the care and attendance by a physician at the place of occurrence.
This program has certain exclusions. Mayflower Cruises & Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Cruises & Tours.
“Freedom to Travel” Guarantee – On those rare occasions when the Exclusions mentioned above make it necessary to modify its Refund and Cancellation Policy, Mayflower’s “Freedom To Travel” Guarantee will take effect for those passengers who purchased the Cancellation Fee Waiver. This Guarantee will allow travelers to apply all monies paid to Mayflower Cruises & Tours, including the Cancellation Fee Waiver, toward any future Mayflower tour that departs within 12 months of their notification.
Cancellation Fee Waiver (CFW) is not an insurance. It is a self-funded refund and waiver program for cancellations and early departures from tour programs, and contains various exclusions. If actual insurance coverage is desired for occurrences such as travel delay; lost, stolen or damaged luggage; medical and emergency medical transportation; supplier default; or related services, then it is strongly recommended that a traveler contact a travel insurance company. It is also recommended if a traveler desires a trip cancellation refund program not funded by Mayflower Cruises & Tours, that a travel insurance company be contacted. One firm offering some or all of these services is MH Ross Travel Insurance Plan (1-800-423-3632).
