Norwegian Cruise Line TOCs
Terms and Conditions Below are Accurate as of 5/28/2020
The transportation of passengers and baggage is governed by the terms and conditions of the Guest Ticket Contract contained in the Passenger Cruise Ticket. Your acceptance of the Guest Ticket Contract and acceptance of passage on the vessel constitute acceptance of the terms, conditions and information contained in this brochure and the Guest Ticket Contract. The Guest Ticket Contract contains information that affects your legal rights, and we recommend you read the terms carefully.
Norwegian Cruise Line also recommends that all guests review the Additional Terms and Conditions listed below.
Norwegian Cruise Line is not responsible or liable for typographical errors, omissions or misprints. Norwegian Cruise Line further reserves the right to correct or amend the brochure or website. This web page may be withdrawn by Norwegian Cruise Line at any time, in its sole discretion, without notice to any party.
Baggage Loss or Damage
Baggage lost or damaged when boarding or disembarking the ship must be reported and an Irregularity Report must be filed with the Guest Services Desk or NCL personnel prior to ship’s departure from port or prior to leaving the local customs area. NCL will not be responsible for any loss or damage which is not so reported. Any liability for loss or damage to personal baggage shall be limited to $100 per passenger or otherwise in accordance with the Guest Ticket Contract provisions. Passengers’ baggage and property are transported, stored and handled at owners’ risk at all times. NCL strongly urges you to insure all baggage and personal effects prior to leaving your residence. (For further information, see paragraph 7 of the Guest Ticket Contract.)
Guarantee and Rate
Once we have received your deposit or full payment, the cruise rate is secure except in the event of substantial increases in operating costs, tariffs or taxes prior to the sailing date. In such cases, we reserve the right to add a surcharge. If you select an Air/Sea package, additional governmental taxes and customs fees may apply. All assessed government or quasi-government fees and taxes are subject to change without notice at any time, and we reserve the right to add a surcharge for these fees and taxes whether you have a confirmed booking under deposit or have made final payment. All rates and information in this brochure were in effect at time of printing and are subject to change. Norwegian Cruise Line reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65 per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian Cruise Line will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 per passenger per day.
Passengers with Special Needs
Whenever possible, NCL will try to accommodate passengers with special needs. Please click here for more information. However, the following conditions apply:
Any physical disability or medical condition that requires special treatment or attention must be reported to Norwegian Cruise Line’s Access Desk when the reservation is made.
Norwegian Cruise Line has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Norwegian Cruise Line can provide.
Norwegian Cruise Line reserves the right to deny participation in certain activities based on past or present medical conditions. For questions about eligibility, please contact our Access Desk.
Passengers who use a wheelchair must provide their own small, collapsible type and may find certain areas of the ship inaccessible. Please note that there is a 5″-6″ riser in regular stateroom bathrooms, and bathroom doors are 20″-22″ wide. There are wheelchair accessible staterooms available in various categories
In the event of strikes, lockouts, stoppages of labor, riots, weather conditions, mechanical difficulties or any other reason whatsoever, Norwegian Cruise Line has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Norwegian Cruise Line shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Norwegian Cruise Line may, but is not obliged to, substitute another vessel for any sailing and cannot be liable for any loss to passengers by reason of such cancellation, advancement, postponement or substitution. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, NCL shall refund all passage moneys paid by the passenger.
A physician and a nurse are on board for each sailing. Please note that we are equipped to provide only basic medical care; we cannot offer care for conditions requiring specialized expertise or equipment. Passengers with such conditions, or in the event of an emergency situation, may be evacuated at their expense. (For further information, see paragraph 9 of the Guest Ticket Contract.)
A passenger under 18 years of age must be accompanied in the same or connecting stateroom by a passenger 21 years or older who expressly agrees to be responsible for the under 18 passenger throughout the cruise. This includes, but is not limited to, preventing the purchase or consumption of alcohol and preventing the violation of any ship rules. If the accompanying adult is not the minor’s parent or legal guardian, an original, notarized parental/guardian consent letter that authorizes the minor’s travel and further authorizes medical treatment in case of an emergency must be delivered to a Norwegian Cruise Line representative at the pier.
An authorization letter is only required for guests under the age of 18.
Failure to produce this letter at embarkation may result in boarding being denied with no refund provided. Note: Two people under the age of 18 may travel together in the same stateroom without someone over the age of 18 in the same stateroom, and have at least one person who is 21 years or older in the adjoining stateroom.
Please be advised that no infants under the age of six (6) months shall be permitted to board and/or sail on the vessel. (For additional information, please refer to paragraph 4 of the Guest Ticket Contract.)
Norwegian Cruise Line cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise including any and all land arrangements made through Norwegian Cruise Line. An expectant mother’s application for passage must be accompanied by a medical certificate establishing her due date and fitness to travel.
Refusal of Passage
NCL reserves the right to decline to accept or retain any person as a passenger on the cruise at any time. Each passenger – or if a minor, his/her parent or guardian – shall be liable to and reimburse NCL for all damage to the ship and its furnishings, equipment and property caused by any willful or negligent act or omission on the part of the passenger. The ship’s captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship’s captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL’s other passengers or crew. Such passenger may be left at any port or place the ship calls without any liability to NCL. NCL shall not be required to refund any portion of the fare paid by any passenger who must leave the ship prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the ship for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by the passenger. (For further information, see paragraph 4 of the Guest Ticket Contract.)
In arranging for the transportation of passengers to and from the vessel or for excursions, accommodations or any other activities away from the vessel, Norwegian Cruise Line does so only as a convenience to the passenger. The passenger hereby agrees that Norwegian Cruise Line shall not be liable or responsible in any respect for any property damage or personal injury arising from the selection of any mode of transportation, accommodation, excursion or activity on the passenger’s behalf.
Norwegian Cruise Line disclaims any responsibility for personal injury or property damage arising out of the acts, omission or negligence of any air carrier, hotel, restauranteur or other provider of the acts, omission or negligence of any air carrier, hotel, restauranteur or other provider of services offered in addition to the ship’s cruise, such as concessionaires operating photography, shops, beauty salon, laundry, gaming, etc.
NCL shall not be responsible for any damage or inconvenience caused by late air, car or motorcoach arrivals, nor for any personal injuries or loss or damage to baggage or other property occurring off the vessel.
Any liability for loss or damage to personal baggage is in accordance with the Guest Ticket Contract provisions. Passengers’ baggage and property are transported, stored and handled at owners’ risk at all times.
NCL is not responsible or liable for any loss, theft, pilferage, damage or delay to passengers’ baggage or personal effects. Air, car, motorcoach and ground transfer shall be the responsibility of the provider of the services and in accordance with applicable limitations.
As a convenience to passengers, Norwegian Cruise Line may sell tickets for shoreside tours or arrange other services which are operated by independent contractors, but Norwegian Cruise Line shall not be responsible in any way whatsoever for any damage, loss, injury or death arising out of any service provided ashore or by any airline, motel, hotel, ground carrier or any other provider of any of the services provided or offered in addition to the ship’s cruise.
Norwegian Cruise Line also reserves the right to change its itinerary whenever advisable or necessary which may cause all or any part of a tour, program or other service provided by independent third parties to be changed or abandoned. In this case, Norwegian Cruise Line will not be responsible for any losses or expenses caused by reason of such changes or abandonment.
NCL’s responsibility does not extend beyond the vessel. Therefore, any arrangements made by or for passengers either before boarding the ship or whenever disembarking entirely from the ship are at the passengers’ own risk. Passengers going ashore on their own are responsible for reboarding the ship prior to departure from port.
Applicable Law and Forum
For further information, please refer to the Guest Ticket Contract.
Your Travel Agent
Your travel agent acts for you in making the arrangements for your cruise and any related travel, lodging and tours. Norwegian Cruise Line cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Norwegian Cruise Line is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Norwegian Cruise Line, for which you shall at all times be liable to Norwegian Cruise Line, or any failure to remit a refund from Norwegian Cruise Line to you.
Note to Travel Agents
Make all checks payable to Norwegian Cruise Line and mail to Norwegian Cruise Line as follows:
Check payments for USD currency are to be sent to:
Lockbox address: NCL Bahamas, LTD LB# 1547 PO Box 95000 Philadelphia, PA 19195-0001
Payments for Canadian currency are to be sent to:
Norwegian Cruise Line PO BOX 025403 Miami FL 33102
Express Mail Check Payments should be sent to:
Norwegian Cruise Line ATTN: Payment Application Department 7665 Corporate Center Drive Miami, FL 33126
All other written correspondence should be sent to:
Norwegian Cruise Line
7665 Corporate Center Drive
Miami, FL 33126
NCL reservations can now be booked directly by travel agents using Apollo® LeisureShopper, Sabre® CruiseDirector, Worldspan GO!® Cruise. For assistance, please call NCL at 1.800.327.7030
Safety and Security
Norwegian Cruise Line visits a large number of ports in numerous countries around the world. At any given moment there are likely to be “trouble spots” in the world in terms of crime and/or war or terrorist actions. Accordingly, it may be necessary to change the published cruise or shore excursion itinerary. Any such changes are for your safety and beyond Norwegian Cruise Line’s control. While Norwegian Cruise Line endeavors to provide reasonable protection for your comfort and safety on board its ships, Norwegian Cruise Line cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources of harm. Norwegian Cruise Line reminds all passengers that they must ultimately assume responsibility for their actions while ashore. The U.S. Department of State and other similar government agencies regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency’s perception of risks to travelers. Norwegian Cruise Line strongly recommends that passengers and their travel professionals obtain and consider such information when making travel decisions.
Final Boarding Time Policy
Arrival at the Cruise Terminal
For your comfort and convenience, we recommend that guests arrive at the cruise terminal no earlier than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. Because of security regulations, guests may not be allowed to enter the cruise terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the cruise terminal may be limited.
Final Boarding Time
In order to facilitate the embarkation process and the processing of your e docs, guests are requested to complete the online Advance Guest Registration form as soon as possible. To comply with new government regulations governing departure manifest, all guests are required to complete the Advance Guest Registration prior to day of sailing and must complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Any late arriving guest may join the ship at an approved port of call in the scheduled itinerary. Such guest will be responsible for all applicable fees and travel expenses to that subsequent port of call.
Boarding Time in Ports of Call
In all ports of call, it is also the guest’s responsibility to be back onboard the ship no later than one (1) hour prior to the ship’s scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest’s responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest’s responsibility to pay all expenses incurred to rejoin the ship.