Playa Hotels & Resorts Cancellation Policy

NEW BOOKINGS – reservations booked after March 1, 2022
For Travel March 2, 2022, and beyond

  • New reservations made after March 1, 2022, and for travel March 1, 2022 – March 31, 2022, may be changed or canceled at no charge up to 24-hours prior to arrival.
    All reservations will be charged 30-days prior to arrival.
    Cancels 24-hours prior to arrival = 100% cancel penalty, no refund.
    No Show = 100% penalty, no refund
  • New reservations made after March 1, 2022, and for travel April 1, 2022, and beyond, may be changed or canceled at no charge up to 14 days prior to arrival.
    All reservations will be charged 30-days prior to arrival.
    Cancels 14 days prior to arrival = 100% cancel penalty, no refund.
    No Show = 100% penalty, no refund*Holiday Cancel Policy:
    Christmas/New Year’s for travel 12/18/22-1/1/23 holiday period, may be changed or canceled at no charge up to 30 days prior to arrival.
    All reservations will be charged 60-days prior to arrival.
    Cancels 30-days prior to arrival = 100% cancel penalty, no refund.
    No Show = 100% penalty, no refund
  • Christmas/New Year’s for travel 12/18/23-1/1/24 holiday period, may be changed or canceled at no charge up to 30 days prior to arrival.
    All reservations will be charged 60-days prior to arrival.
    Cancels 30-days prior to arrival = 100% cancel penalty, no refund.
    No Show = 100% penalty, no refund
  • Early departure = 100% no refund for unused nights

*Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

 

 

NEW BOOKINGS – reservations booked after January 2, 2022
For Travel January 3, 2022, and beyond

  • New reservations made after January 2, 2022, and for travel January 2, 2022 – March 31, 2022, may be changed or canceled at no charge up to 24-hours prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 24-hours prior to arrival = 100% cancel penalty, no refund
  • New reservations made after January 2, 2022, and for travel April 1, 2022, and beyond, may be changed or canceled at no charge up to 14 days prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 0-14 days prior to arrival = 100% cancel penalty, no refund
    • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.
    • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
    • Christmas/New Year’s (12/25/22-1/1/23) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival
  • Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)
  • Early departure = 100% no refund for unused nights
  • No Show = 100% no refund

*Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

 

NEW BOOKINGS – reservations booked between September 24, 2021- January 2, 2022
For Travel September 24, 2021, and beyond

  • New reservations made after September 24, 2021, and for travel September 24, 2021 – January 31, 2021, (Black out 12/25/21-1/1/22) may be changed or canceled at no charge up to 24-hours prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 24-hours prior to arrival = 100% cancel penalty, no refund
  • New reservations made after September 24, 2021, and for travel February 1, 2022, and beyond, may be changed or canceled at no charge up to 14 days prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 0-14 days prior to arrival = 100% cancel penalty, no refund
    • Christmas/New Year’s (12/25/21-1/1/22) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival
    • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.
    • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
  • Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)
  • Early departure = 100% no refund for unused nights
  • No Show = 100% no refund

*Cancel policy is not valid with groups, conventions, tour packages or special rate programs.

 

For reservations booked between September 1 – 24, 2021
For Travel September 1, 2021, and beyond

  • New reservations made after September 1, 2021, and for travel September 1, 2021 – December 24, 2021, may be changed or canceled at no charge up to 24-hours prior to arrival.
    14-day payment policy will remain in place for both cancellation policies. Cancels 24-hours prior to arrival = 100% cancel penalty, no refund
  • New reservations made after September 1, 2021, and for travel January 2, 2022, and beyond, may be changed or canceled at no charge up to 14 days prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 0-14 days prior to arrival = 100% cancel penalty, no refund
    • Christmas/New Year’s (12/25/21-1/1/22) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival
    • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.
    • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
  • Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)
  • Early departure = 100% no refund for unused nights
  • No Show = 100% no refund*Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

 

 

For reservations booked July 1, 2021 – August 31, 2021
For Travel July 1, 2021, and beyond

  • New reservations made after July 1, 2021 may be changed or cancelled at no charge up to 14-days prior to arrival. 14-day payment policy will remain in place for both cancellation policies.
    • Christmas/New Year’s (12/25/21-1/1/22) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival
    • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.
    • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
  • Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)
  • Cancels 0-14 days prior to arrival = 100% cancel penalty, no refund
  • Early departure = 100% no refund for unused nights
  • No Show = 100% no refund*Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

 

 

For reservations booked after April 13, 2020 through June 30, 2021
For Travel July 1, 2020, and beyond

  • New reservations made through June 30th (booking date) the 24-hour cancellation policy will be in a place where reservations can be changed or cancelled at no charge up to 24-hours prior to arrival.
    • Christmas/New Year’s (12/25/21-1/1/22) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival
    • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.
    • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
  • Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)
  • Early departure = 100% no refund for unused nights
  • No Show = 100% no refund*Cancel policy is not valid with groups, conventions, tour packages or special rate programs.  

For guests that need to cancel reservations booked via a third-party website or travel agent, please contact the travel professional that made the original reservation to reschedule your upcoming travel plans.

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