Ponant Cancellation Policy

10.1 In accordance with the terms of Article L.221-28-12 of the French Consumer Code, the right of withdrawal cannot be excercised for Contracts concluded with CDP and supplied on a specific date or for a specific period.

10.2 Except with CDP’s prior agreement, the Passenger may not change the Services provided for in the Contract.

10.3 If the Passenger modifies or cancels part or all of the Services provided for in the Contract, he must inform CDP by any means that enables an acknowledgement of receipt.  The date on which the document is sent will be taken as the date on which the amendment and/or cancellation fees are invoiced.  With the exception of the Grand Admirals and Commodores of the PONANT Yacht Club, requests to change a cruise will be treated as a cancellation request, and will accordingly be governed by article 10.5 on cancellation fees.

10.4 Specificities of a cruise change request for Grand Admirals and Commodors of the Ponant Yacht Club:

  • In the case of a 1st change to the tourist package: no charges will be applied to the cruise Service, provided that 1) the request is made at least 90 days before the cruise departure date, this period is extended to 150 days for Expedition Cruise programmes and 2) the new departure date is within 12 months of the departure initially scheduled.  Only one free change is possible every 12 months per person with Grand Admiral or Commodore status, regardless of the cruise concerned.
  • After the 1st cruise change, any request for change will be subject to the general terms and conditions of sale applicable by default.

10.5 Cancellation Fees:

10.5.1 Cruise service fees only, for PONANT and Paul Gauguin cruises:

  • Up to 15 days after the contract confirmation date: no cancellation fees
  • Up to 365 days before the cruise departure: $250 USD per passenger per cruise
  • From 364 days to 211 days before the cruise departure:  10% of the cost of the service
  • From 210 days to 91 days before the cruise departure:  25% of the cost of the service
  • Less than 91 days before the cruise departure:  100% of the cost of the service

10.5.2 Fees for other services

  • Insurance benefits policies are non-refundable and non-cancellable
  • Individual/ Scheduled flights: CDP invoices the Passenger for the actual costs invoiced to CDP by the service provider at the time of cancellation
  • Group Land-Based services or Group air services under the Contract or Private/ondemand services:
    • Up to 15 days after the confirmation date: no cancellation fee,
    • from 15 days prior to departure to 211 days prior to the cruise departure: 10% of the total cost of the services
    • From 210 days to 91 days prior to the cruise departure: 25% of the total cost of the services
    • Less than 91 days prior to the cruise departure:  100% of the total cost of the services

10.6 The Passenger who does not show up for the departure of a Service or who finds it impossible to take the departure or cancels it for any reason whatsoever, including due to a delay in transport, may not claim any reimbursement.

 

We’re Cruise Specialists with Great Cruise Deals, European River Cruise Experts & Europe Tour Packages retailers.

Travel Leaders IATA CLIA ASTA