By: Pavlus Verified Traveler on 10/06/2025

Rachael is a pleasure to work with!

By: Pavlus Verified Traveler on 09/22/2025

Rachael was awesome to work with. We appreciated her efforts so much we booked our next cruise to Greece with her. Keep up the great work. Thank you.

By: Pavlus Verified Traveler on 09/07/2025

Overall, it was a satisfying experience with INSIGHT tour. Many co-travelers in our Glorious Switzerland tour felt that we were not given a good idea by the tour director about the day’s activities especially with the optional excursions. Pavlus’s initial help booking the tour and help with the airline booking was satisfactory. Thanks.

By: Pavlus Verified Traveler on 07/19/2025

We were very pleased with using Pavlus for this Tauck river cruise. Our travel planner changed this spring and we are very happy with Rachel as our new planner. We will continue using Pavlus and continue recommending it as well.

By: Pavlus Verified Traveler on 07/09/2025

We love working with Rachael - we are keeping her busy with our travel plans after our recent retirement!

By: Pavlus Verified Traveler on 06/28/2025

I really appreciate Rachael. She was awesome I didn’t have to worry about a thing!

By: Pavlus Verified Traveler on 06/23/2025

Appreciate the rebate! Customer service was very responsive and helpful. Only note was that I was told my transfers were included in my pricing, but that was not correct. AMAWaterways was a great referral - enjoyed them more than my Viking experience (Viking is fine, but AMAWaterways offers so much more).

By: Pavlus Verified Traveler on 02/07/2025

Rachael has been a great agent of Pavlus and takes care of all our concern with immediate answers. We appreciate all the attention and follow up given to us making our bookings seamless

By: Pavlus Verified Traveler on 11/16/2024

Rachael Taylor does a wonderful job in planning and follow up for us as past customers of Pavlus.

By: Pavlus Verified Traveler on 11/16/2024

Food on HAL was excellent. Entertainment wasn't as great as some cruise lines. We were very happy with our most recent cruise and everything went smoothly. Rachael has been wonderful to work with too.

By: Pavlus Verified Traveler on 11/02/2024

Sharah Schwab was an outstanding representative of your company to work with. She even resolved an onboard credit for me. I’m so happy for her promotion, but will miss working with her.

By: Pavlus Verified Traveler on 10/30/2024

We've used Pavlus for several Tauck trips, and have been extremely pleased with both Pavlus and Tauck. We will continue to use both. Michael and Joan Golden

By: Pavlus Verified Traveler on 10/08/2024

all went well as expected. Tauck great as always (14th trip w/Tauck).

By: Pavlus Verified Traveler on 09/10/2024

Do not use Heathrow for connecting flights Long walk n then a bus ride

By: Pavlus Verified Traveler on 09/08/2024

Rachael was very responsive. She never seemed annoyed with my requests. She had good follow up on issues that arose.

By: Pavlus Verified Traveler on 09/04/2024

Rachael responds quickly When I was working with Rose it took her forever to responds if she did at all. that’s why i switched to Rachael - she is wonderful

By: Pavlus Verified Traveler on 08/11/2024

Have used your company many times over the years and will continue to do so. Also, have passed the info on to others. Have a great day.

By: Pavlus Verified Traveler on 08/08/2024

The only question I had that did not get an answer was if Pavlus still offered’goodies’ to the clients (gift items had been sent with my previous two Viking cruise bookings) Also, travelers on the cruise who booked directly with Viking receive ‘flash sell’ notices directly from Viking, something I’d like to receive.

By: Pavlus Verified Traveler on 07/13/2024

Totally satisfied with Rachael Taylor, my agent, she did a great job and is always very helpful in planning my vacation. One comment about the Queen Mary2. The main dining room menu is now a bit more limited and selections not as good as before Covid. I've cruised with Cunard for many years and have noticed the difference. But I think this might be industry wide trying to pay off the loans they all took to keep their ships in warm storage during the pandemic.

By: Pavlus Verified Traveler on 07/10/2024

I stopped using your service as I was never getting called back when I left messages but then switched to another rep and she was phenomenal. I'll use Pavlus again from this point forward.

By: Pavlus Verified Traveler on 07/05/2024

Rachel was fabulous. She helped us find the most cost-effective cruise for our family of 7. She secured us excellent, unobstructed view balconies and took care of all the details. Rachel was also very helpful when we had two passengers change their mind, switching for others. It was a seamless switch. Excellent service. We are excited to work with Rachel again. And of course, we love your referral checks!

By: Pavlus Verified Traveler on 06/24/2024

Rachael is the best travel planner we ever have with Pavlus Travel.

By: Pavlus Verified Traveler on 06/17/2024

Always handled our questions and issues quickly and in a friendly manner. Will definitely use them for our next travel.

By: Pavlus Verified Traveler on 06/09/2024

Had a wonderful river cruise on the Danube River with Emerald Cruises. Rachael was our travel agent. She was very responsive and answered all questions in a timely matter. Very pleased with Pavlus Travel.

By: Pavlus Verified Traveler on 05/19/2024

By: Pavlus Verified Traveler on 04/06/2024

Rachael is great to work with! Always answers my questions and in a timely manner and keeps me well informed.

By: Pavlus Verified Traveler on 12/15/2023

Rachael provided extraordinary customer assistance and support. I would love to work with her again in the future. She was thorough, responsive, and proactive.