ROYAL CARIBBEAN CRUISES LTD. EXTENDS SUSPENSION OF CRUISING
MIAMI, May 20, 2020 – Given ongoing global public health circumstances, Royal Caribbean Cruises Ltd. has decided to extend the suspension of most sailings through July 31, 2020, with the exception of sailings from China, which will be suspended through the end of June.
We are working with our guests and travel partners to address this disruption to their vacations, and we are genuinely sorry for their inconvenience.
We expect to return to service on August 1.
ROYAL CARIBBEAN GROUP EXTENDS CRUISE WITH CONFIDENCE POLICY THROUGH APRIL 2022
Royal Caribbean International, Celebrity Cruises and Azamara Introduce New Booking Options
MIAMI, May 6, 2020 – To provide peace of mind in vacation planning, Royal Caribbean Group is extending its “Cruise with Confidence” cancellation policy to sailings through April 2022.
For new and existing bookings created by August 1, 2020, guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022. The cruise company has also enhanced Cruise with Confidence with new rebooking options. The updates now available to travelers and their travel advisors include:
• “Best Price Guarantee”: Guests can choose to change the price and promotional offer on their reservation up to 48 hours before their cruise.
• “Lift and Shift”: For ease and as close as 48 hours prior to sailing, travelers have the option to simply “lift and shift” their cruise to the same itinerary departing on a future date. The original price and promotional offer on the reservation will be protected, along with the length of the cruise and stateroom category.
“Guests are reacting positively to our Cruise with Confidence policy,” says RCL chairman and CEO Richard Fain, “because it enables them to make informed decisions and to better manage complicated travel plans during this unprecedented time of uncertainty.”
Cruise with Confidence applies to both existing cruise bookings and those made by August 1, 2020. In addition to easing concerns of booked guests, Fain says the policy enhances consumer confidence to schedule new bookings, knowing last-minute travel adjustments are allowed.
“We want our guests to feel they can safely keep their existing cruise bookings or schedule new sailings,” says Fain, “because this policy gives them more freedom and flexibility.”
The policy applies to all cruises with sailing dates on or before April 2022 and across the company’s global brands: Royal Caribbean International, Celebrity Cruises and Azamara. For individual brand policy details, including information on Silversea’s policy, please visit the cruise lines’ websites: Azamara: www.azamara.com/cruise-with-confidence, Celebrity: www.celebritycruises.com/cruise-with-confidence, Royal Caribbean: www.royalcaribbean.com/cruise-with-confidence and Silversea: www.silversea.com/temporary-amendment-to-cancellation-policy.html.
Royal Caribbean Cruises Ltd. (NYSE: RCL) is a global cruise vacation company that controls and operates four global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea Cruises. We are also a 50% joint venture owner of the German brand TUI Cruises and a 49% shareholder in the Spanish brand Pullmantur Cruceros. Together these brands operate a combined total of 61 ships with an additional 17 on order as of December 31, 2019. They operate diverse itineraries around the world that call on all seven continents. Additional information can be found on www.royalcaribbean.com, www.celebritycruises.com, www.azamara.com, www.silversea.com, www.tuicruises.com, www.pullmantur.es, or www.rclinvestor.com.
ROYAL CARIBBEAN EXTENDS GLOBAL SUSPENSION OF CRUISING
MIAMI, April 16, 2020 – Given global public health circumstances, Royal Caribbean Cruises Ltd. has decided to extend the suspension of sailings of our global fleet through June 11, 2020.
We are working with our guests to address this disruption to their vacations, and we are genuinely sorry for their inconvenience.
We expect to return to service on June 12.
DATE : March 31, 2020
STRONGER TOGETHER: ROYAL CARIBBEAN GROUP CREATES RCL CARES TO HELP INFORM TRAVEL ADVISORS ABOUT RECOVERY RESOURCES
Dedicated Service Seeks to Speed Recovery of Hard-hit Travel Sector
MIAMI, March 31, 2020 – The COVID-19 crisis has hit small businesses hard, from the local restaurant to the corner hardware store—and travel advisors are no exception. The Royal Caribbean Group is stepping up in support of the travel advisor community with RCL Cares, a new, dedicated program created to assist thousands of travel professionals in the U.S., Puerto Rico and other U.S. territories dealing with the negative impact of the crisis.
The travel advisor support program, rolling out in the coming days, will offer a variety of services to help educate travel partners as they navigate the myriad of government benefits, including those in the newly signed U.S. economic relief measure—the CARES Act. These services will include one-on-one assistance and access to key resources and the latest information pertaining to recovery benefits available under the act. Travel partners can find educational material about the new law beginning today, and they will soon have the opportunity to receive more assistance through a resource desk the company is setting up. The program will not provide legal advice.
“This is perhaps the most challenging time the travel industry has seen, and we want to do all we can to support those who have supported us throughout our history. Our travel partner community is hurting, and help can’t come too soon,” said Richard Fain, chairman and CEO, Royal Caribbean Group. “Any piece of legislation can be challenging to understand, and we want our travel advisors to receive all the financial assistance available to them. While our ships are idle, we have resources that can be redirected to helping our travel partners so that they will be fully ready and able to charge ahead when we return to service.”
Behind RCL Cares’ personalized services is the cruise industry’s most dedicated sales organization. Hand in hand, sales teams from Azamara, Celebrity Cruises, Royal Caribbean International and Silversea will guide travel advisors through the information about the CARES Act as they consider their options for economic relief.
Travel professionals can get started with RCL Cares at CruisingPower.com, where they can access highlights of the CARES Act, FAQs, Small Business Association resources and tips. The support program will introduce new services and tools in the near future to continue helping travel partners during this difficult time.
Royal Caribbean Cruises Ltd. (NYSE: RCL) is a global cruise vacation company that controls and operates four global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea Cruises. We are also a 50% joint venture owner of the German brand TUI Cruises and a 49% shareholder in the Spanish brand Pullmantur Cruceros. Together these brands operate a combined total of 61 ships with an additional 17 on order as of December 31, 2019. They operate diverse itineraries around