By: Pavlus Verified Traveler on 09/06/2025

I have used Pavlus for several years for all my cruise needs. Every aspect of my interactions has been very professional and well done. There was one exception and when I discussed with Michael Steudle it was quickly and professionally handled.

By: Pavlus Verified Traveler on 08/22/2025

Explora was fantastic! The food was outstanding, the staff were very courteous and welcoming. We will definitely travel with them again! Highly recommend!

By: Pavlus Verified Traveler on 08/15/2025

Shari answers my questions promptly and completely with very helpful suggestions - she's terrific! Jocelyn in your Guest Services is wonderful and extremely supportive with prompt replies, full answers and extremely helpful recommendations, excellent problem solution skills and thorough follow through. She truly goes above and beyond.

By: Pavlus Verified Traveler on 07/29/2025

Everything was great on the trip. We appreciated the surprise ship credit and put it to good use. Shari does an outstanding job and she's the best I've ever worked with there. She goes out of her way to ensure smooth travel.

By: Pavlus Verified Traveler on 07/08/2025

Great service from Shari

By: Pavlus Verified Traveler on 06/17/2025

All was very nice. Shari was helpful and professional! A wonderful experience! We enjoyed our first Viking cruise very much.

By: Pavlus Verified Traveler on 06/01/2025

It’s all good. We appreciate your service. Shari has been great.

By: Pavlus Verified Traveler on 04/27/2025

Ascent is a beautiful ship. Great crew, shows & suite accommodations were exceptional (Penthouse). Shari is always so responsive & helpful to us. We appreciate her & her assistance.

By: Pavlus Verified Traveler on 04/23/2025

We tried Seabourn for the first time. Food was fine. Regent gives a bigger bang for the buck! Excursions (included) are superior to purchased excursions from Seabourn and Regent special restaurants are superior to Solis. Enjoyed Distinctive Voyage excursion except included lunch was a loser, diminished the day.

By: Pavlus Verified Traveler on 01/11/2025

Great company, professional, courteous , efficient. Offers nice perks and the agents are the best. Will definitely recommend .

By: Pavlus Verified Traveler on 12/10/2024

Shari is an awesome partner in our and our friends vacation planning.

By: Pavlus Verified Traveler on 11/29/2024

Keep doing what you're doing. Shari and her associates are always responsive, very professional, and extremely competent]. That's all that's required but I'm lucky enough to also be on the receiving end of friendliness, good humor and recognition as a valued client. I'm so glad that they're on your team.

By: Pavlus Verified Traveler on 11/24/2024

Shari is great!

By: Pavlus Verified Traveler on 11/18/2024

No problems at all! !

By: Pavlus Verified Traveler on 11/03/2024

Shari is great. She follows up and provides confirmations very quickly.

By: Pavlus Verified Traveler on 11/01/2024

Great Job Very professional and detailed!

By: Pavlus Verified Traveler on 10/13/2024

We continue to enjoy working with Shari Bazzoni, she is great. Thank you.

By: Pavlus Verified Traveler on 10/10/2024

The trip was great. Very well done. Pavlus is also great. And Shari is the BEST!!

By: Pavlus Verified Traveler on 10/08/2024

Would never use anyone else! Shari is outstanding.

By: Pavlus Verified Traveler on 09/17/2024

Service from Pavlus is excellent.

By: Pavlus Verified Traveler on 09/10/2024

I was supposed to receive gift cards from Saks for booking with Pavlus 3 to 4 weeks before my trip. I had to call and email quite a few times to finally receive the gift cards only a couple of days before I left for my trip. The same thing happened last year. Since Pavlus was taken over, their customer service is terrible.

By: Pavlus Verified Traveler on 09/08/2024

Working with Pavlus since 2011 and never once had anything but a great experience on all the travel bookings we've done with you.. Always refer those we meet on our trips to you. Current planner - Shari Bazzoni - is fantastic and prior bookings with Annette C de Baca were always excellent. Your air travel people have been quick to respond and communicate well. You must be spending an awful lot on brochures and other mailers. Happy to get them, but you might want to consider giving us the option to opt in or out of things. For example, Viking, Seabourn and Regent ocean travel is not of interest for us. Save some printing and postage costs? As far as our most recent Viking river cruise (our second with them) ... it was generally fine, but no better than our 3 previous Avalon Waterways trips, and I like the cabin layout on Avalon better. Food on the European cruises was comparable on both lines. Viking's Silver Spirits package is a relative bargain if you want more wine options at dinner and have a cocktail or two each day. Service and friendliness of the staff was really great on Viking Rinda, even with cranky guests when the air-conditioning wasn't working in the lounge on 100 degree days for the first few days of the cruise.

By: Pavlus Verified Traveler on 09/06/2024

Crew was fabulous as always. They do their best trying to minimize the changes & being what appears to be short staffed. Summit is in great shape for an older ship. I’ve been sailing Celebtity for years & can see the changes that are not becoming of the brand. Thought the food was definitely sub standard, even in Le Petite Chef. Steaks were like rubber, chicken dry, buffet items very underwhelming, etc. Even my breakfast eggs (hard to ruin), were like rubber fried eggs. Ran out of Decoy wine in the dining room. Very slow service at the Martini bar & other bars around the ship. Had a really nice trip due to it being Alaska, but downgrading of the Celebrity brand was very evident to me & others I spoke to. Just wanted to give a shout out to Shari our TA. She is always prompt in answering questions & assisting when needed

By: Pavlus Verified Traveler on 09/04/2024

By: Pavlus Verified Traveler on 09/01/2024

Your company is amazing! The Oceania Vista is a great ship and their staff go to great lengths to insure you are having a nice cruise vacation.

By: Pavlus Verified Traveler on 08/30/2024

To begin, my experience with Pavlus and most specifically with Shari is always excellent. She is smart, very knowledgeable, always anxious to help and most importantly, she's competent. I also enjoy talking to her, and that's important too. She handles our affairs flawlessly. This is evidenced many times a year by the fact that we keep using Shari and Pavlus. As far as our trip on the QM2, it was wonderful, but not without several flaws. They have not sent me a survey so I'll share some thoughts with you. Feel free to forward them to Cunard and to keep my impressions in mind as you book for your clients. The cabin and dining exceeded our expectations as we were in a Queens Grill Suite. My observation is that had we been in Brittania level, my overall score would have been way lower judging by the daily menus and conversations with others. Here's why. The King's Court Buffet was maybe the worst presented and certainly the worst serviced buffet we have ever encountered. The crew was aimless and not helpful, I blame management for their direction, not the crew. With the exception of the Chart Room, the bars and lounges were terrible as far as bartenders who often couldn't make a drink and servers who were disinterested. The bars, particularly in the pool areas were never stocked with staples and we were never once approached by a server at the pool and offered a drink. I'm hoping you share this with Cunard. Other than that, our Butler, the Cabin Stewards were very good. The entire crew that serviced us in the Quesn Grill dining room were among the best we've ever had anywhere. From the Matre'd to the Asst. Waither, they delivered every single night.

By: Pavlus Verified Traveler on 08/27/2024

The trip was great and everything went smoothly! I am so appreciative of the Pavlus benefits that greatly reduced travel costs and onboard expenses. And it was good to know that you would have been there for me if anything had gone wrong -- but actually, as is typical for Pavlus travelers, everything went right! I am especially grateful for Pavlus agents' cheerful, practical, timely help with pre-trip questions and decisions. That peace of mind is invaluable! And thank you, thank you, thank you for the onboard flowers, fruit and wine gifts -- they were perfectly wonderful and made me feel pampered and special not only on the day of embarkation, but every day during the cruise!

By: Pavlus Verified Traveler on 08/27/2024

Sheri is great.

By: Pavlus Verified Traveler on 08/19/2024

Thank you for the wine and cheese plater in our cabin - Very Kind of you

By: Pavlus Verified Traveler on 07/31/2024

As always Pavlus Travel was outstanding in the planning for the trip. It was a pleasure working with Shari.

By: Pavlus Verified Traveler on 07/29/2024

Re Trafalgar: couple of bumps with hotel breakfasts not providing yogurts or fruit alternatives. Solved by travel director next day. Tour Director was excellent- one of the best out of 21 coach tours we’ve taken. Driver also excellent and fun. Re Pavlus: have used now for many tours(lost count) and am always pleased. Easy to get hold of, very responsive and a pleasure to work with. In my several years now using Pavlus, I’ve only had to change my direct agent once. Another company I deal with who is the tour provider as well ( GoAhead / EF) is very hard to get in touch with and seldom the same person. Having done 15 tours with them I would expect better service and a dedicated contact. I use Pavlus at every opportunity and GoAhead doesn’t generally work with travel agents.

By: Pavlus Verified Traveler on 07/21/2024

I really appreciated the professionalism shown by Shari. I am hoping to book a river cruise in the next few months for sometime next year and plan to contact Shari for that. I also want to point out that we were referred by a previous customer and we are glad he did. We were traveling with a total of 3 couples and were able to have our staterooms closely grouped.

By: Pavlus Verified Traveler on 07/20/2024

Shari has always afforded us incredible service, most often exceeding our expectations. She has never let us down.

By: Pavlus Verified Traveler on 07/11/2024

By: Pavlus Verified Traveler on 07/11/2024

By: Pavlus Verified Traveler on 07/06/2024

Shari is wonderful. Pavlus is lucky to have her!

By: Pavlus Verified Traveler on 07/01/2024

Very satisfied with Renee Wallace and Shari Bazzoni - - they both were patience, diligent and follow thorough the whole trip from booking to arrange airline tickets. I really appreciate their hard work and I will definitely will ask for their help again when I book another land tour or cruise.

By: Pavlus Verified Traveler on 07/01/2024

By: Pavlus Verified Traveler on 06/26/2024

Great trip and Shari was very helpful and a pleasure to work with.

By: Pavlus Verified Traveler on 06/23/2024

Shari has been very helpful and always quickly responds to any questions we have. We enjoyed our Viking river cruise.

By: Pavlus Verified Traveler on 06/22/2024

We love traveling with Pavlus, have used them for over 10 years. Service is great and they tent to all our needs and concerns.

By: Pavlus Verified Traveler on 06/18/2024

Ended up being more of a bus trip rather than a river cruise because of flooding on the Rhine. AMA did best they could under circumstances. Cruise director promised compensation but haven’t seen anything about that yet,

By: Pavlus Verified Traveler on 06/09/2024

Very pleased with the agent service... promptness & very attentive.

By: Pavlus Verified Traveler on 06/09/2024

River cruise was very nice. Shari is always excellent in communication.

By: Pavlus Verified Traveler on 06/08/2024

Another fabulous River Cruise on Scenic thanks to the wonderful planning and scheduling from the team at Pavlus!

By: Pavlus Verified Traveler on 06/08/2024

We had a fabulous time on our second Scenic river cruise and we can thank Pavlus for recommending them to us.

By: Pavlus Verified Traveler on 06/02/2024

We enjoyed out National Geographic expedition. Any questions I had, we directed to Lindblad.

By: Pavlus Verified Traveler on 05/27/2024

Pavlus is absolutely great and we are already thinking about our next one with you guys. You all are very responsive and we cannot say enough good things about Shari. You have a real hard-working person there who is extremely conscientious and responsive. We love her!

By: Pavlus Verified Traveler on 05/26/2024

Longtime customers! You are the best!!!

By: Pavlus Verified Traveler on 05/20/2024

Shari is great! She is very responsive and helpful.

By: Pavlus Verified Traveler on 05/20/2024

By: Pavlus Verified Traveler on 05/19/2024

Shari does a great job. This wa a RCCL cruise and it was very good. We went on RCCL because our 2 year old grandson was going and there is a lot to do on the big ships. We usually go on Viking because it is a lot more laid back.

By: Pavlus Verified Traveler on 05/18/2024

Shari was fabulous from beginning to end, starting with helping my traveling companion decide on what type of trip we wanted in Tahiti -- cruise, tour, hotel, etc. She embraced our independent research and worked with Tahiti.com to customize the trip. Everything went as planned and there were no glitches during the trip.

By: Pavlus Verified Traveler on 05/10/2024

Alway like to deal with Pavlus, questions answered and things taken care of .

By: Pavlus Verified Traveler on 05/07/2024

Very easy to work with Pavlus Travel! I really appreciate the shipboard credit!

By: Pavlus Verified Traveler on 05/02/2024

Shari has been great. When I have had some questions she either handled or bumped me to Steve who was also terrific. No complaints

By: Pavlus Verified Traveler on 05/01/2024

Very happy with the efforts of Shari and the team..particularly the Pavlus Air group.Everything worked as planned. Suggestion for Viking Elbe program: Because of its importance in our collective history, it is suggested that the Suschsenhausen Concentration Camp tour be made an “included” program, not an optional tour. Only a handful of our fellow cruisers optioned for this tour. Thanks so much for a great trip!

By: Pavlus Verified Traveler on 04/22/2024

Our dealings with Pavlus have been well handled. As for the cruise, the ports of call/itinerary were very good. Fascinating and beautiful part of the world. Oceania however was very poor. While this was our "15th Oceania cruise credit", it will be our last cruise with Oceania as things were so poorly handled, choatic, disorganzied, watered down and simply undrinkable cocktails, cold perfunctory service, a couple of very good meals but by far the majority were quite poor. Literally p-erhaps a dozen truly quality crew/stff members. The quality of the products (food and otherwise) has been signifcantly and obviously lowered - e.g. meats which were tasteless dry and difficult to even cut, fish overcooked, and often either tasteless or very "fishy", lobster like rubber. It was easy to not eat much since the food was so poor! For the first time after taking numerous cruises over the past 25 years, we were disinterested in and sick of the food, and looking forward to getting off the ship, by the end of the 2nd week. Terrace cafe was a noisy disorganzed and choatic experience so along with numerous others we quickly stopped going and ate in the main dining room, which was a bizarre zoo but quieter at least. The wait for service or food could easily be up to 45 minutes, food served in whatever order it came from the kitchen "due to the kitchen having a backlog". Officers and Sr. staff were either non existent or ice cold, not even making eye contact nor responding to a simple hello when passed on the rare occasion they were in public and not in the smoking lounge. The list goes on. We now tell everyone to avoid Oceania as they have significantly lowered the product and service delivered, while significantly raising their prices. "Simple more" money for far less.

By: Pavlus Verified Traveler on 04/21/2024

By: Pavlus Verified Traveler on 04/18/2024

Pavlus can’t be beat for service and pricing! We have been with Pavlus for about 18 years now thanks to the Dixon’s! Our neighborhood is full of many Pavlus people!

By: Pavlus Verified Traveler on 04/12/2024

By: Pavlus Verified Traveler on 04/09/2024

By: Pavlus Verified Traveler on 04/09/2024

We were very pleased with the level of service from Shari Bazzoni.

By: Pavlus Verified Traveler on 04/08/2024

By: Pavlus Verified Traveler on 04/06/2024

By: Pavlus Verified Traveler on 04/01/2024

Always satisfied.

By: Pavlus Verified Traveler on 03/30/2024

Dealing with Shari was fine, but while I was on my trip, I had to change my air arrangements and dealt with Leann. This was a bit of a struggle, since I was in Morocco. But we overcame that. However, I found some of her messages confusing. Namely, she told me that I had only a partial refund on a canceled flight. But in fact, I had taken the first leg over to Europe. I wish she had just laid out the math. Total paid, part used, part refunded. Also, she forgot to cancel the flight that I had to switch away from. I only found this out when the airline asked me to check in. Then I had to drop everything and try to contact Leann to get it canceled.

By: Pavlus Verified Traveler on 03/27/2024

Pavlus was fine. All dealings with Shari and the other Pavlus staff involved in various departments went well, smoothly, and handled in a timely fashion. As for the trip in general, Oceania has continued to seriously decline and sink lower and lower in quality of product and service delivered. Happily there are many ships in the sea, and we shall move on to better service and product delivery. Oceania should change their tag line to guaranteed chaos, disorganization, and poor communication. All well coated in salt, butter and olive oil. Simply More = Simply dreadful.

By: Pavlus Verified Traveler on 03/27/2024

Great job so far. Love working with Shari!

By: Pavlus Verified Traveler on 02/26/2024

Terrific vacation! I would definitely use Shari again!

By: Pavlus Verified Traveler on 02/06/2024

Shari is great!!!!

By: Pavlus Verified Traveler on 02/03/2024

Have worked with Pavlus for years and always receive the best prices and service. Shari is the best!!

By: Pavlus Verified Traveler on 01/24/2024

Shari and the team she works with have been very prompt and helpful answering questions and getting information to us, which is greatly appreciated.

By: Pavlus Verified Traveler on 12/28/2023

Since 2011, every land tour and cruise that we have booked through a travel agent has been with Pavlus. Over that period of time we have worked with three different travel, planners, all have been great. Shari is wonderful to work with - consistently attentive to detail and an always positive attitude. We consistently tell people about Pavlus and refer anyone even slightly interested to you. I have recently had a number of interactions with your air travel department, which have been equally positive. With our most recent Singapore to Sydney Oceania Cruise just completed, we still have four more bookings (three with Oceania and one with Viking) scheduled through Pavlus in 2024 and 2025.

By: Pavlus Verified Traveler on 09/24/2023

Continued overall A+ satisfaction with Shari and Pavlus.

By: Pavlus Verified Traveler on 08/20/2023

For our recent Viking river cruise, Shari was awesome! She did everything she could to make our vacation more affordable. She is also the best when it comes to responding to any of our questions or concerns. We can always count on a prompt and thorough response from Shari no matter when we reach out. We have cruises booked for 2024 and 2025 and we’re looking for a way to squeeze in another river cruise in 2024. Shari will be the first person we call. Thank you for your excellent service and for employing such high quality people!

By: Pavlus Verified Traveler on 07/09/2023

Shari has been a great help

By: Pavlus Verified Traveler on 06/23/2023

Shari is one of the best agents we have ever worked with, maybe the best. Her friendly professionalism and prompt responses made the entire booking process enjoyable. In a word: kudos!

By: Pavlus Verified Traveler on 06/06/2023

Pavlus did and always does a great job. Shari is a pleasure to work with.

By: Pavlus Verified Traveler on 05/30/2023

Shari is extremely responsive and uses associates well should she be busy.

By: Pavlus Verified Traveler on 05/18/2023

Shari is outstanding! Very helpful and very prompt.

By: Pavlus Verified Traveler on 02/21/2023

I was totally satisfied. Shari was returning my calls very promptly and doing what doing what needed to be done just as promptly. It was very easy working with her. Thank you Shari.

By: Pavlus Verified Traveler on 02/08/2023

Appreciated the charger kits that came with travel black bag.

By: Pavlus Verified Traveler on 01/13/2023

Shari is very helpful, knowledgeable and friendly. A perfect travel agent!

By: Pavlus Verified Traveler on 12/29/2022

Shari answers all of our questions, fights for us with cruise lines, when necessary, and makes us feel like valued customers. What more could we ask. Shari and Pavlus meet our travel needs.

By: Pavlus Verified Traveler on 12/09/2022

Shari did a great job in all aspects

By: Pavlus Verified Traveler on 10/19/2022

Shari does a great job

By: Pavlus Verified Traveler on 10/10/2022

Excellent staff! Shari was helpful in so many ways and always immediately responsive. Pavlus is tops as far as we are concerned. highly recommend The Rocky Mountaineer motor coach and train ride…top notch all the way.

By: Pavlus Verified Traveler on 10/10/2022

We are very happy with the service provided by Shari. She worked with us and Odyssey to combine there tours into one long vacation. Shari responded quickly to our requests and always worked with great professionalism and patience.

By: Pavlus Verified Traveler on 09/07/2022

Shari did a super job covering every request we made

By: Pavlus Verified Traveler on 07/11/2022

Very impressed with Gate 1 value and the tour. Everything worked to perfection and as always Shari handled things efficiently and was prompt to return emails and answer questions.

By: Pavlus Verified Traveler on 07/02/2022

All went very well. Shari is very attentive, quick to respond and very helpful!!

By: Pavlus Verified Traveler on 06/18/2022

Shari was fantastic both taking over our reservations and then resolving issues that kept coming up (Globus tour cancellations, airline flight cancellations, errors in booking, lost luggage, etc). So many problems arose which would have been beyond trying for another but Shari kept moving forward and solved challenges as they came up. Previous agents at Pavlus had always been great but Shari deserves not only my gratitude but also recognition from you all. I will continue to use Pavlus and will highly recommend to anyone else.

By: Pavlus Verified Traveler on 01/03/2022

Paulus does a great job