By: Pavlus Verified Traveler on 09/08/2025

Keep up your excellent customer service

By: Pavlus Verified Traveler on 08/16/2025

Everything was great start to finish from our first contact with Sharon and then the entire experience with Viking was great. We were upgraded upon boarding the Gullvieg from a balcony room to the Explorer suite. We don't know why but it made the experience even more wonderful.

By: Pavlus Verified Traveler on 08/08/2025

We’ve been working with Sharon for several years and she is great to work with. Very responsive and knowledgeable. Cheers!

By: Pavlus Verified Traveler on 08/06/2025

All assistance has been very responsive and friendly, as well as efficient and helpful. Sharon is the best, and you have a great team in the office. Overall, great service.

By: Pavlus Verified Traveler on 07/20/2025

Excellent work and good value from Sharon. I would highly recommend her. Love Viking

By: Pavlus Verified Traveler on 07/13/2025

Your company was excellent. I always felt well taken care of. Sharon is the best!

By: Pavlus Verified Traveler on 03/26/2025

When does my cash back arrive?

By: Pavlus Verified Traveler on 03/06/2025

Sharon was great, as was my interaction with the Guest Services team. They were exceptional. The excursions they planned for us all worked great and were great ways to visit our destinations. We'll be back!

By: Pavlus Verified Traveler on 02/16/2025

I don't think there's anything Pavlus could really do better, Pavlus have perfected the travel agency service business. We do our part by selecting cruise lines like Oceania and Silversea that are equally at the top of the game, so EVERYTHING works out perfectly. Sharon is the best, and we love the well coordinated teamwork between Sharon and the air and customer relations teams. Keep up the great work!

By: Pavlus Verified Traveler on 01/27/2025

This was our 4th Viking trip but first one booked with Sharon at Pavlus Travel. Viking did not disappoint. Sharon handled everything for us and the trip was stress free. We appreciated the onboard credit that we received. We will definitely be returning to Pavlus.

By: Pavlus Verified Traveler on 01/27/2025

I feel secure knowing that Pavlus manages my booking and ensures I am notified of updates . Thank you Pavlus and thank you Sharon !

By: Pavlus Verified Traveler on 01/16/2025

No problems with any of our bookings with Pavlus. They know their stuff and are always eager to answer any questions we may have.or find the answer. Keep up the good work Our Agent is Sharon DiPaolo. Our last cruise was on Oceania Sarina Dec. 21 to Jan 4 ending in Barbados. It was a good cruise though several things were not expected. This is not any problem of Pavlus, it was ship items from cold food to poor handling of tour groups. Showers in staterooms (7085) and bathroom that is miniscule. Thank you Pavlus, we still had a good time. Dennis and Caro/l Gustafson

By: Pavlus Verified Traveler on 12/15/2024

Sharon DiPaolo is great to work with

By: Pavlus Verified Traveler on 12/14/2024

Sharon is great.

By: Pavlus Verified Traveler on 11/24/2024

We have an exceptional travel agent/advisor in Sharon.

By: Pavlus Verified Traveler on 11/20/2024

Sharon did a great job and our vacation was splendid.

By: Pavlus Verified Traveler on 11/12/2024

WE love Sharon

By: Pavlus Verified Traveler on 10/10/2024

We love the Pavlus team approach to providing excellent travel service. Sharon is just the most delightful travel agent we’ve ever met; she takes care of almost everything so cheerfully and enthusiastically. Then, we’re be en thrilled with the guest relations team, taking care of hotels, transfers, and airfare, perfectly! We love to refer Pavlus to everyone, your service is the best!

By: Pavlus Verified Traveler on 10/09/2024

The agent Sharon was amazing. Very.Knowledgeable, polite and eager to satisfy the clients.. Of course we will use this agency again,

By: Pavlus Verified Traveler on 09/29/2024

Sharon has always been very helpful and the Celtic Highlights Tour was fabulous. Great guide, bus driver and everyone on the bus was respectful of the time and each other.

By: Pavlus Verified Traveler on 09/28/2024

Sharon is the best - prompt, courteous and professional; can say enough good things about her!!!!!

By: Pavlus Verified Traveler on 09/24/2024

Sharon.has taken excellent care of our needs

By: Pavlus Verified Traveler on 09/13/2024

Will definitely book more trips with your travel agency. Have one coming up in June, 2025, with Princess.

By: Pavlus Verified Traveler on 09/04/2024

Customer Service and the air department has been very prompt in responding to my emails and my phone calls. I wish the travel agent does the same thing.

By: Pavlus Verified Traveler on 08/21/2024

Excellent service and pricing.

By: Pavlus Verified Traveler on 08/14/2024

Our cruise and the planning of the cruise exceeded our expectations! We planned our trip 6 months in advance and Sharon was there every step of the way. She kept us informed of everything that was gonna happen before it happened which made everything go smoothly. The cruise with Tauck was exceptional. We spoke to the other cruisers, and they all agree that Tauck provides top of the line service. We have recommended Pavlus Travel to friends and family and will continue to use them for our vacation needs! Thank you for an incredible experience! Odell & Sheila Bartlett

By: Pavlus Verified Traveler on 08/06/2024

By: Pavlus Verified Traveler on 07/19/2024

The cruise was excellent and I thoroughly enjoyed all aspects of my trip. The food, the ship, the excursions and the staff and crew were all excellent. Unfortunately, several passengers boarded the ship sick, with at least one spending many days in the cabin while her partner was out and about. When I returned home, I felt unwell and subsequently tested positive for COVID, as did 2 other members of our group. I wish that passengers who are ill are not allowed to board and interact with other guests but I realize this would be difficult to enact. The crew was well aware of the illness on board. I hope that none of the crew got ill as a result of the inconsiderate passengers who boarded ill. Thank you for a wonderful vacation. I will travel with Tauck again.

By: Pavlus Verified Traveler on 07/08/2024

By: Pavlus Verified Traveler on 07/04/2024

Ship was great. Food was just OK. Pavlus did everything we needed done.

By: Pavlus Verified Traveler on 06/28/2024

By: Pavlus Verified Traveler on 06/23/2024

Exceptional

By: Pavlus Verified Traveler on 06/17/2024

Sharon helped with the initial plan and Chris helped us with transfers and hotel in Amsterdam. Both were very responsive and we enjoyed the trip as a result of their efforts. The package Sharon created for us with AMA was very generous, the rooms were spacious, and having the shipboard credit and ship gratuities covered was a bonus, which we found out, not all passengers enjoyed. Thanks to both for making our vacation very relaxing and enjoyable.

By: Pavlus Verified Traveler on 06/17/2024

Sharon does a great job understanding our needs

By: Pavlus Verified Traveler on 06/08/2024

Great customer service, got a good deal, definitely would use your travel agency again and again. Matter of fact, have an upcoming cruise the end of August booked through Pavlus Travel, and another booked in 2025.

By: Pavlus Verified Traveler on 05/28/2024

Our trip was well planned and executed. Sharon was very helpful in our planning and answering our questions

By: Pavlus Verified Traveler on 05/26/2024

Always good service from Sharon and your Air Department when changes are asked for.

By: Pavlus Verified Traveler on 05/17/2024

Think Sharon does a fantastic job pS still have not seen the spiff for Our last referral

By: Pavlus Verified Traveler on 05/14/2024

By: Pavlus Verified Traveler on 05/13/2024

Vacation was good and Pavlus Travel made it easy and enjoyable.

By: Pavlus Verified Traveler on 05/06/2024

No complaints with your service but wouldn’t travel with Oceania again.

By: Pavlus Verified Traveler on 04/28/2024

Pavlus has been very responsive to my needs through both Sharon DiPaolo a d customer service representatives. Thank you for that.

By: Pavlus Verified Traveler on 04/06/2024

Sharon was fantastic

By: Pavlus Verified Traveler on 04/01/2024

Excellent service.

By: Pavlus Verified Traveler on 12/28/2023

Sharon did an excellent job on planning of this cruise for us. From our flights to cruise are well organized. Sharon Has planned three other cruises for us in 2024. I trust that we will have a good time on these pending trips as this one. In fact, I referred a new customer to Sharon a few days ago.

By: Pavlus Verified Traveler on 12/27/2023

Sharon and Pavlus took very good care of us …always satisfied !

By: Pavlus Verified Traveler on 08/26/2023

Sharon and Erin did a good job organizing our flights and the Rocky Mountaineer experience in Canada.

By: Pavlus Verified Traveler on 07/10/2023

Sharon was a pleasure to deal with and Oceana cruise was great!

By: Pavlus Verified Traveler on 05/31/2023

Sharon was wonderful. Great trip.

By: Pavlus Verified Traveler on 01/17/2023

Sharon does a super job with all our trips

By: Pavlus Verified Traveler on 11/12/2022

We have traveled with several Tour companies including Globus.. Sharon was truly very helpful in securing us the FINAL last seat--when no one could :) She was persistent, kept in continuous touch with Globus and me. We also had expired Welcome Back Credit, and Sharon was able to get those re-instated for us. She is extremely helpful, very patient and willing to go bat for her clients to make them happy. This is the first time we've used Pavlus Travel--having used your competitor in the past. Thank you Sharon and Pavlus Travel. Travel industry needs more Sales Reps with Sharon's persona.