Silversea Cruises TOCs
Terms and Conditions Below are Accurate as of 5/28/2020
Rights reserved and limits of responsibility
IMPORTANT NOTICE – PLEASE READ
Terms and Conditions apply to all Silversea vessels.
Notes: Terms & Conditions for a Silversea World Cruise and its individual voyage segments may vary. Please refer to the World-Cruise terms and conditions for further details.
Any and all information contained herein is in effect at this time and is subject to change at any time.
Information contained herein does not form part of any offer or contract. The transportation of guests and baggage on Silversea vessels is provided solely by Silversea and is governed by the terms and conditions printed on the Passage Contract. The Passage Contract will be included with your travel documents, is available upon request, or can be accessed through our website at silversea.com, and contains complete and important information regarding cancellations, itineraries, Silversea’s liability, health and immigration requirements, and other relevant terms and conditions. The terms and conditions of the Passage Contract will apply to persons who have booked a cruise regardless of whether or not they have embarked the vessel. Please read your Passage Contract carefully. Should the terms and conditions of the Passage Contract be modified, a revised Passage Contract, the terms of which will govern the subject cruise, will be sent to guests at least 150 days before sailing. To the extent that any of the information in these Booking Terms & Conditions conflicts with the terms of the Passage Contract, the terms and conditions contained in the Passage Contract shall control.
Itinerary arrival and departure times are always subject to change without notice. Silversea reserves the right to cancel, alter, advance, postpone or substitute any scheduled sailing or itinerary, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call, which, in its sole judgment and discretion, is justified for any reason, and to do so without liability for any loss whatsoever to guests as a result of said change(s). Additionally, Silversea reserves the right to cancel reservations and bookings in the event of a full-ship charter, whether or not a deposit or full payment has been received, and in such event, Silversea’s only liability will be to refund to the guest the amount it has received.
Silversea makes arrangements for transportation, other than ocean passage, only as a booking agent. Silversea’s responsibility does not extend beyond the vessel. In arranging for the transportation of guests to and from the ship, Silversea does so with independent contractors. Silversea is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or accommodation, or lost luggage.
All fares indicated herein including land, air and hotel, are capacity controlled, subject to change at any time without notice and do not guarantee availability. Special savings programmes are all subject to change and / or cancellation without notice. All schedules and terms and conditions are subject to change at any time. Please refer to www.silversea.com for the most current schedules, fares, and terms and conditions.
Travel documents will not be dispatched until full and final payment and guest Contact Information (defined below)has been received by Silversea and cleared. For purposes of this Agreement, Contact Information shall mean a guest’s full name, passport number, address, telephone number (land and mobile), electronic mail address and emergency contact information and any other information as requested by Silversea. Silversea must be able to reach each guest’s emergency contact at any time of day. Silversea must, therefore, be provided with all information to allow Silversea to do so (such information should include the name, address, electronic mail address (if available) and phone number (including a mobile phone number if available) of a parent, guardian, spouse, domestic partner, or other person to contact in the event of an emergency. No guest will be allowed to embark Silversea vessel unless Silversea has received all of the Contact Information. Should Silversea determine that any of the Contact Information provided is incorrect, guest may be asked to disembark the voyage. Silversea will not make a refund or otherwise be liable to guests who are denied boarding or disembarked.
CRUISE FARE
Cruise fares cover certain shipboard services including: suite accommodations, onboard meals and entertainment, gratuities aboard ship (except spa), complimentary beverages aboard ship (including select wines, champagnes, spirits, soft drinks, water, tea and coffee) and, on a limited number of select sailings, a special shore event. All fares are quoted in US dollars, are per guest and based on double occupancy. Not included in your cruise fare are: airfare, hotel accommodations, transfers and luggage handling, optional shore excursions, meals ashore, fuel surcharges, meals in La Dame, Seishin Restaurant (Silver Spirit only) and Kaiseki Restaurant (Silver Muse only), accommodations whilst ashore, casino gaming, laundry or valet services, purchases from the ship boutiques or any item or service of a personal nature such as medical care, massages, spa treatments, private fitness instruction, hairstyling and manicures. Some champagne, premium wine and spirit selections, caviar, cigarettes and cigars are not included in your fare and may not be available at all times.
UNLIMITED FREE WIFI
Unlimited Premium Internet access is available for guests booked in Medallion, Silver, Royal, Grand, and Owner’s suites aboard Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper, Silver Spirit , Silver Muse and Medallion, Silver, Grand, and Owner’s suites on Silver Explorer. Unlimited Standard Internet access applies for those guests booked in Vista, Terrace, and Veranda suites on Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper, Silver Spirit, Adventurer, Explorer, View, Vista, Veranda aboard Silver Explorer, Explorer. Unlimited Premium Internet access is available for guests booked on World Cruise 2020. For World Cruise 2020 Terms and Conditions, please click here. Additional internet packages are available for purchase. WiFi service is not guaranteed. Silversea is not responsible if WiFi service is not available. No credit or other compensation will be provided should WiFi service not be available or should the WiFi allowance go unused. Programme subject to change.
SILVERSEA EXPEDITIONS AIR CHARTER PACKAGES
To facilitate travel to certain remote embarkation/debarkation ports it may become mandatory for guests sailing on Expedition Fleet vessels to purchase a Silversea air charter package (“Air Charter Package(s))”. If an Air Charter Package is required, the charter flight will be in economy class and will include the transfers from the airport to ship and ship to the airport. Silversea will make the final determination of the necessity of a charter flight 120 days prior to the voyage departure date.
SILVER GALAPAGOS PACKAGE
For those guests purchasing Silversea’s All Inclusive Silver Galapagos Experience the package includes 2 nights pre hotel in Quito with breakfast each morning, a Quito by Night tour, transfer from the hotel to the airport, Economy Class Air from Quito to Galápagos and return to Guayaquil; Galápagos National Park entrance fee, Galápagos Immigration fee, transfers to/from the ship in Baltra; a post cruise day room in Guayaquil for guests with flights after 10pm, and transfers to/from the hotel in Guayaquil. No credit of any kind will be given for unused components of the package. The All Inclusive Silver Galapagos Experience is non-refundable within 60 days of the initial sailing date. No refund or credit will be given for cancellation of the package, in whole or part, within 60 days of the sailing departure date.
Guests not purchasing the All Inclusive Silver Galapagos Experience will receive a credit in the amount of US$600/CA$750, which credit will be applied to the guests final invoice. Guests will be responsible for making their own arrangements to/from the Baltra airport and for the payment of the National Park and immigration fees. All fees must be paid in US dollars, no debit or credit cards are accepted.
SILVER SKY® AIR PROGRAMME
The Silver Sky Air Programme is offered from select US and Canadian gateways. Silversea’s ability to offer air service from specific gateway cities is limited to airline scheduling and the availability of negotiated airfares. Airfares negotiated by Silversea limit your ability to exchange, endorse or make changes to air tickets. Silversea reserves the right to select the air carrier, routing and layover city if necessary and reserves the right to substitute charter flights for scheduled service and scheduled service for charter flights. The identity of the air carrier(s), which may include the carrier’s code-share partner, will be assigned and disclosed when flights are confirmed. Airfares may be revised upwards or downwards at any time prior to flight confirmation, are limited to certain classes of service as specified by each airline partner contract, are subject to availability and may not apply during holiday periods. Any pricing contained herein is in effect at the time of printing but may be higher at time of purchase due to increases by the air carriers. For current pricing please contact Silversea reservations. Business and First Class upgrades are guaranteed on the international / transoceanic flights only and subject to availability of select carriers. In providing air arrangements, Silversea acts only as an agent on the guest’s behalf and does not operate, control or supervise any airline and will not be held responsible for carriers failing to meet schedules whether or not air schedules / tickets were issued by Silversea. Silversea reserves the right to change inclusive items as needed including private versus group transfer, and any other item that may be designated as part of a Silver Sky Air Programme package. Final payment is due prior to ticket issuance and release of documents. Silversea reserves the right to modify the Silver Sky Air Programme procedures and fees at any time without notice. Guests are strongly advised to purchase travel insurance.
Note for World Cruise guests: For a limited time, guests purchasing the full World Cruise (all segments) and adding the optional Silver Sky Air Programme to their booking will receive Business Class Air (“Promotional Air Package”). Due to limited air availability, Business Class Air may not be available at time of booking in which case Economy Class will be substituted. All Air Packages are: (1) valid for full fare cruise guests booking/purchasing the applicable Air Package for roundtrip travel via Silversea’s Preferred Airline Partners, (2) capacity controlled and subject to availability, (3) limited to specific U.S. and Canadian gateways and airlines, (4) applicable to first and second full-fare guests per suite only. Silversea may choose to withdraw or modify Air Package offers at any time without advance notice. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. Silversea reserves the right to request full payment of the Airfare at any time. Once airline tickets are issued, or within 90-days of scheduled departure, penalties apply for cancellation. Changes made to travel dates or flight itinerary will be subject to fees (refer to Deviation and Administrative Fees at Silversea.com). Airline baggage fees are not included. All other Terms and Conditions of the Silver Sky Air Programme apply. Refer to Silversea.com for complete details.
Silversea’s standard air package is referred to as the “Air / Sea Package” and includes roundtrip Economy Class air and transfers between airport / pier on days of embark /debark. Guests opting to add a Silver Shore Simply Hotel will receive a transfer between the Simply Hotel and pier in lieu of the airport-to-pier transfer already included in the Air / Sea Package. Transfer between airport and Simply Hotel is not included, but available for purchase through Silversea’s Reservations Department. Note: Due to limited air availability and / or airline schedule changes, guests may be required to purchase a pre- and / or post-cruise hotel stay (or dayroom)plus applicable transfers in conjunction with their confirmed air schedule. Silversea is available to assist with these arrangements. Additional costs are the sole responsibility of the guest. Guests opting to independently purchase hotel arrangements forfeit the applicable transfer(s) included in the Air / Sea Package and will be required to confirm their own transfer arrangements. Silversea is unable to provide air flights to unaccompanied minors, defined as children under the age of 18.
When Silversea has determined that a dayroom or overnight may be required due to possible conflicts between flight arrival / departure and scheduled embark / debark, Silversea’s Air Package Plus will apply and, for an additional charge, a Silver Shore Simply Hotel will automatically be added to the booking as an optional component. Silversea’s Air Package Plus includes roundtrip Economy Class Air and applicable transfers between airport / hotel and hotel / pier. Guests opting to cancel the Simply Hotel reservation must email their request to Silver Sky Concierge at silversky@silversea.com. Guests deviating from the pre-determined travel dates and/or original air scheduler cancelling their Simply Hotel reservation may incur an administrative fee as well as deviation charges and hotel penalties, if applicable. Guests opting to independently purchase hotel arrangements forfeit the applicable transfer(s)included in the Air Package Plus and will be required to confirm their own transfer arrangements.
Note: Guests are at all times responsible for additional costs incurred when purchasing additional hotel nights, early check-in, late check-out, room upgrades, meals, additional ground transportation, etc. The Air / Sea Package or the Air Package Plus shall be collectively referred to herein as the “Air / Sea Package(s)”.
On select voyages, Silversea offers Specially Priced Promotional Airfares (the “Promotional Fare(s)”). Promotional Fares are capacity controlled, subject to availability, limited to specific gateways and airlines, and available only for a limited time. Business Class Air Upgrades apply only to the international transoceanic flight(s).Economy class will be substituted when necessary. Silversea may choose to withdraw or modify Promotional Fares at any time without advance notice. Silversea reserves the right to request full payment of the Air / Sea Package fare at any time prior to cruise departure. Once airline tickets are issued, or within 120days of scheduled departure, penalties apply for cancellation. Requested changes to confirmed air schedules at any time prior to departure will incur fees and charges as the airline supplier may impose and any additional air costs associated with the confirmed changes to travel dates, flight schedules and / or airlines (“Deviation Charges”) will be the responsibility of the guests and relevant fees will be applied to the guest’s booking. In addition, for each confirmed change, guests will be charged a non-refundable administrative fee of USD$150 per person. Guests are required to send their detailed deviation request in writing to Silver Sky Concierge at silversky@silversea.com. Responses are generated within approximately 72 business hours. Administrative Fees and Deviation Charges are non-commissionable.
In accordance with TSA regulations, air flights cannot be booked until Silversea is in receipt of full passport details including but not limited to: passport number, expiration date, gender, date of birth, nationality, residential address, destination address and guest’s name as it appears on their passport. Name changes are not allowed after initial confirmation without forfeiting the air schedule, the airline tickets if issued, and any seats if pre-assigned. Payment of additional costs incurred for changing a name on an airline reservation / ticket will be the sole responsibility of the guest, regardless of Air / Sea Package booked. This information is required at the time of booking the Air / Sea Package. Failure to provide this information as required may result in complete cancellation of air schedules. Silversea cannot guarantee there-booking of the original air schedule if cancelled, and additional airline fees / penalties may be assessed. Airline tickets and cruise documents will not be released until required information and additional payment is provided in full to Silversea.
As a courtesy, Silver Sky Concierge will send a generic request to the airline(s) for pre-assigned seats. This is strictly a courtesy and Silversea is not responsible for changes or cancellation of pre-assigned seats prior to flight departure, for any reason. Guests are advised to contact the airline(s) directly to confirmand / or change pre-assigned seating. Other requests such as adding frequent flyer numbers and requesting special meals or wheelchair assistance must be requested directly with the airline(s). Guests are, at all times, responsible for paying all service fees imposed by the airline(s). Airline service charges are, at all times, non-refundable. Some airlines restrict the accumulation and / or use of frequent flyer miles in conjunction with fares used by Silversea. Please note that each guest is fully responsible for any / all baggage fees that may be imposed by the airline(s) upon check-in. Guests are, at all times, responsible for airline baggage fees. For travel to / from and within the United States, please visithttps://bags.amadeus.com/ or the individual air carriers’ website for a complete listing of baggage fees.
Guests are required to review their Silversea invoice in detail to ensure accuracy of all items including guest names, confirmed class of service and fare, and any other information that may affect guest’s airline reservation. Discrepancies must be brought to Silversea’s attention immediately and prior to ticket issuance. Discrepancies brought to Silversea’s attention after ticket issuance will result in full forfeiture of the original airfare paid and guest(s) will be required to pay applicable penalties prior to Silversea issuing replacement ticket(s). Silversea issues airline tickets within 90 days of sailing and only after final payment has been received. Due to the fact that airlines change their schedules often, guests are urged to review their flight details upon receiving their electronic ticket receipt, and should also contact the airline(s) directly at least 72 hours in advance to reconfirm flight schedules and baggage allowance/fees.
On select voyages, Economy & Specially Priced Promotional Airfares may be available to guests opting to book the SilverSky Air Programme. Promotional Airfares are available for a limited time only; capacity controlled; limited to select gateways, air carriers and routings of Silversea’s choosing. Guests should book early to secure the best airfare and flight schedule.
Flight itineraries to certain countries may be subject to insecticide spraying prior to a flight or while you are on the aircraft. Please refer to the Department of Transportation’s website at: airconsumer.ost.dot.gov/spray.htm for more information.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Examples: paints, lighter fluid, fireworks, tear gasses, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information please contact the air carrier included in your flight itinerary.
SILVER SHORE SIMPLY HOTEL, GRANDE HOTEL & LAND ADVENTURES
Silver Shore Simply Hotel Programme and the Silver Shore Grande Hotel Programme (the “Hotel Programme(s)”) and / or Land Adventures include accommodation at a Deluxe hotel unless otherwise noted. The Silver Shore Simply Hotel Programme includes one-night accommodation and breakfast; transfers are not included. The Silver Shore Grande Hotel Programme includes one-night accommodation and breakfast, transfers are not included. All fares listed for the Hotel Programmes and Land Adventures are per guest, based on double occupancy. Single accommodations are available for an additional charge. Silversea reserves the right to substitute hotel selection and provide transfers and porterage as applicable. All Land Adventures require a minimum number of participants in order to operate as described. If this minimum number is not met, Silversea reserves the right to offer the programme at a different rate based on private arrangements, or to cancel the specific departure. Silversea’s published cruise cancellation policy will remain in effect. All Hotel Programme and Land Adventure fares are subject to change and not guaranteed until payment is received in full by Silversea.
SILVER SHORE CONCIERGE
When utilising this optional service, a charge of USD$100 per port will apply. This non-refundable charge will be credited to the cost of your final arrangements.
SINGLE & THIRD GUESTS
A limited number of suites are available for purchase on a single- or third-guest occupancy basis. Single supplements may apply ranging from 5% – 100% above the double occupancy fare, depending upon the sailing and suite selected. Suites for singles and third guests are capacity controlled. Fares and supplements are subject to change without notice based on availability.
Note for World Cruise guests: Single supplements start from 150% above the double occupancy fare and may vary by category.
SILVER PRIVILEGE FARES
All Silver Privilege Fares shown are cruise-only, in US dollars, per guest, based on double-occupancy. Fares are capacity controlled, and subject to change at any time without notice. Availability of all suite categories cannot be guaranteed. Fares for single guests are available upon request. Additional restrictions may apply.
SILVERSEA FARE GUARANTEE PROGRAMME
Guests will be eligible for reimbursement if the Silver Privilege Fare for their particular voyage and suite category is reduced after they have made a booking and deposit with Silversea and Silversea has received their written request for a fare adjustment prior to their sailing date. Requests for reimbursement received on or after the sailing date will be denied. Reimbursement provided under this guarantee will be in the form of a shipboard credit, suite upgrade, future cruise credit, fare reduction or other method. Silversea reserves the sole right to determine the method of reimbursement made to guests. The amount of reimbursement the guests receive will be determined by the difference between the Silver Privilege Fare actually paid by the guest and the Silver Privilege Fare displayed on Silversea.com the day the request is received by Silversea.
VENETIAN SOCIETY (VS) SAVINGS
On select voyages, past guests of Silversea save an additional percentage as indicated by voyage. Savings are capacity controlled, subject to availability and may change at any time without notice.
FRIENDS OF THE SOCIETY PROGRAMME
Participation is limited to current Venetian Society members who are sailing with at least one non-Venetian Society member on the same Venetian Society sailing. Non-Venetian Society member (Friend) must be travelling in at least one additional suite not occupied by a current Venetian Society member. Applicable Venetian Society Savings will be extended only to a maximum of four Friends in two additional suites on the same sailing as the Venetian Society member(s). This savings, when applicable, is in addition to any other savings that may apply to the voyage other than special credits or promotional offers. Friends will receive Venetian Society savings on combination voyages only if the sponsoring Venetian Society member is travelling on the same dates. The $250 Onboard Spending Credit is offered only on designated Venetian Society sailings, only to the sponsoring Venetian Society member, and is limited to one credit per suite (not per Venetian Society member). $250 is the maximum credit awarded, regardless of the number of voyages taken. The number of sailed Cruise Days credited to the sponsoring Venetian Society member is limited to double the number of days cruised together with Friends, regardless of the number of Friends or suites purchased. For example, if the length of the cruise is 12 days, the Venetian Society member will be credited with 12 days + 12 for their Friends, for a total of 24 Cruise Days credited. If the Venetian Society member(s) and Friends are sailing on a combination voyage, the Venetian Society member(s) will only receive credit for the Friends’ cruise days on the first segment of the combination cruise. In the event of cancellation, the benefits of the programme no longer apply. This offer may not be combinable with other promotional offers. Sponsoring Venetian Society member must personally sign this Certificate of Redemption form. This form must be submitted to the travel agent at the time of booking and received by Silversea before or with final payment. For full Terms and Conditions, please contact your travel professional or Silversea.
EXTENDED VOYAGE SAVINGS (EVS)
Combine two or more consecutive voyages and save up to5% on each voyage selected. Savings may vary by voyage and are subject to change or withdrawal without notice. Savings are applicable to full published voyages, but not to segments of the same voyage. Contact your travel professional or Silversea for applicable savings. Other restrictions apply.
ONBOARD SAVINGS
Guests onboard may be eligible to save up to 5% on select future voyages when booked whilst sailing. Savings vary by voyage and are subject to change or withdrawal without notice.
Extended Voyage Savings, Venetian Society Savings and Onboard Savings are applied sequentially to Silver Privilege Fares and may not be combined with other promotional offers. Savings programmes do not apply to Silver Sky Air Programme fares, Hotel Programmes or Land Adventures.
TRAVEL PROFESSIONALS
Travel professionals are considered to be the agent of guest and not of Silversea. Silversea is not liable for any representation, act or omission of guest’s travel professional. Guest’s cruise fare is not considered paid until Silversea receives full payment, and the amount thereof is subject to change at any time prior to Silversea’s receipt of payment. Guest shall at all times remain liable to Silversea for the price of passage. Silversea reserves the right to refuse embarkation if all charges and surcharges have not been paid in advance of departure.
UNSCHEDULED EMBARKATION / DISEMBARKATION
International cabotage laws may prohibit guests from embarking or disembarking their voyage in any port except the main scheduled embarkation and disembarkation ports. Only those guests with a medical emergency may be allowed to embark or disembark the vessel at an unscheduled embark / disembark port. If an unscheduled embarkation or disembarkation is permitted as a result of an emergency, those guests may incur additional charges intended to cover any fine or penalty levied against Silversea and any other additional costs. Such additional costs will be added to the guests’ onboard account prior to disembarking.
PAYMENT SCHEDULE
To reserve your Silversea cruise, a 25% deposit of the booking total is required within seven days of booking or sooner, depending on voyage and time of booking. Full payment is due no later than 120 days prior to departure. Guests will not be permitted to change travel agents more than 30 days after Silversea’s receipt of guests initial deposit or after final payment has been received by Silversea, whichever occurs earlier. Final documentation will be issued after receipt of final payment and approximately 30 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full 120 days prior to sailing. Reservations made within 120 days of sailing require full payment within seven days of booking or sooner, as specified by Silversea. Payments may be made by bank transfer (USD funds), or by VISA®, MasterCard®, Discover or American Express® credit cards.
Note for World Cruise guests: To reserve a suite on the full World Cruise or any voyage segment, a 25% deposit of the booking total is required. Deposits must be received within seven days of booking or sooner, depending on time of booking. Unless otherwise noted, final payment must be received by Silversea 120 days prior to cruise departure. For bookings made within 30 days of departure, final payment must be received within 48 hours.
CRUISE CANCELLATIONS
If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephones well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a USD$200 non-refundable administrative fee will be charged per booking. This administrative fee may be converted to a future cruise credit valid for travel within 12 months from the date of the cancelled voyage. Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale:
120 – 91 days prior to the initial sailing date: 15% of the total cruise fare per person;
90 – 61 days prior to the initial sailing date: 50% of the total cruise fare per person;
60 – 31 days prior to the initial sailing date: 75% of the total cruise fare per person;
30 – 0 days prior to the initial sailing date or nonappearance at the time of sailing: 100% of the total cruise fare per person.
Guests who downgrade suite categories within 120 days of the initial sailing date will incur cancellation penalties on the difference in cruise fare between the two suites.
Cruise tickets must be returned to Silversea before refunds (if owed) can be processed.
Penalties apply to changes and cancellations to the following optional package programmes as follows:
SILVER SKY AIR PROGRAMME AND AIR CHARTER PACKAGES CANCELLATION FEES
The following cancellation fees are in addition to the applicable cruise penalty, deviation charges, air supplier charges and any Fees previously incurred:
90 – 61 days prior to the initial sailing date: USD$100 per person processing fee;
60 – 0 days prior to the initial sailing date: USD$100 per person processing fee and 100% of the Air / Sea Package fare or Air Charter Package fare paid
Air Charter Packages may only be cancelled upon complete cancellation of the cruise reservations.
SILVER SHORE SIMPLY HOTEL & GRANDE HOTEL PROGRAMME CHANGES AND CANCELLATIONS
90 – 61 days prior to the initial sailing date: USD$100 per person;
60 – 0 days prior to the initial sailing date: 100% of the programme fare per person.
SILVER SHORE LAND ADVENTURES CHANGES & CANCELLATIONS
(Unless otherwise advised) 90 – 0 days prior to the initial sailing date: 100% of the programme fare per person.
TRANSFER-ONLY OPTION CHANGES AND CANCELLATIONS
(Unless otherwise advised) 5 – 0 days prior to initial sailing date or non-appearance at the time of transfer: 100% of the total transfer price per person.
Silversea’s cancellation penalties as mentioned above are strictly enforced. No refund or adjustment will be made in the event of interruption or cancellation of the cruise holiday after the commencement of same. Silversea reserves the right tore-invoice in the event of errors.
Replacement of the standard cancellation policy and payment schedule by those of the World Cruise for the following voyages:
• Northeast Passage 2020 : E1200822025
• Northwest Passage 2020 : E4200821024
• Ross Sea 2021 : E1210118022
HEALTH & MEDICAL REQUIREMENTS
All guests are required to report in writing to Silversea at the time their reservation is made:
Any physical or mental condition that may require medical or professional treatment or attention during the voyage.
Any condition that may render the guest unfit for travel, or that may require special care or assistance.
Any condition that may pose a risk or danger to the guest or anyone else onboard the ship.
Any condition that may require oxygen for medical reasons.
Any intention or need to use a wheelchair cart, other mobility device or a service or assistance animal aboard ship.
By booking passage and by boarding the ship, the guest represents and warrants that he / she is physically and otherwise fit to travel, and that the guest will comply at all times with applicable rules and regulations of the ship and orders and instructions of the ship’s officers and medical staff. Silversea reserves the right without liability to require a guest to disembark and / or to refuse to board and transport a guest who, in the judgment of Silversea or the ship’s Master, is unfit to travel or may require care beyond that which Silversea is reasonably able to provide. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and / or wheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.
For guests travelling aboard Expedition Fleet vessels, Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and / orwheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.
PREGNANCY
Silversea policy regarding pregnancy is derived from the Cruise Lines International Association endorsement of the American College of Emergency Physicians Health Care Guidelines for Cruise Ship Medical Facilities, which can be found at http://www.acep.org/Content.aspx?id=29980. This includes the guideline that “Pregnant women who have entered the 24th week of estimated fetal gestational age at any time during the cruise should not be eligible to sail with the ship. It is Silversea policy that any Guest who will have entered her 24th week of pregnancy or greater, at any time during the cruise, will be prohibited from sailing. The Guest and treating physician should consider before any cruise that there is no Obstetrician/Gynecologist available on the ship, and that pregnancies, when unstable and poorly controlled, are potentially life-threatening, especially without back up. A Guest may be at sea for several days without any immediate hospital and/or specialist back up, and that since the proposed itinerary is not within the U.S., and the availability of specialized shore side facilities can be problematic. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or cruise tour and do not meet this requirement, please contact your travel agent or airline.
ACCOMMODATION OF CHILDREN
For Classic Fleet voyages: Carrier is unable to accommodate children less than six (6) months of age. Guests must notify Carrier of any children between the ages of six (6) months and one (1) year who will be sailing onboard and they will require a signed and notarized waiver. Carrier reserves the right to limit the number of children less than three (3) years of age aboard the vessel.
For Expedition Fleet voyages: Carrier is unable to accommodate children under the age of one (1) year on board Silver Explorer and Silver Cloud. For Silver Explorer and Silver Cloud no children under the age of five (5) years will be allowed on board the Zodiacs. Children under the age of five (5) years will be unable to participate in any expedition excursions or embarkations that require the use of a Zodiac.
Any child under the age of eighteen (18) years of age must be accompanied in the same or connecting suite by a parent or other responsible adult over the age of twenty-one (21) years. In addition, if the adult accompanying this child is not a parent, a “Parental Consent Guardianship Form” must be signed by parent or legal guardian and received by Carrier prior to sailing. Children under eighteen (18) years of age are not permitted in the Vessel’s casino.
No childcare services will be provided onboard.
To ensure the safety of younger guests, children up to the age of 8 years old are only permitted to participate in suitable Silver Shore Excursions/shuttle service if the vehicles are equipped with the correct safety harness and seating equipment to accommodate young guests. Alternately guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the young guest. Child harnesses and secure seating cannot be guaranteed and Silversea reserves the right to refuse children under the age of 8 years old on any tour on the grounds basis of safety.
BAGGAGE
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Baggage for Silversea guests or guests on Land Adventures must be handled in accordance with regulations and tariffs of airlines, air charters and / or ground operators. Baggage exceeding these limitations is subject to the charges as set forth by the individual operators. Airlines are strict with baggage limitations. Guests are encouraged to contact individual airlines for weight limitations. Guests are also encouraged to pack a smaller bag for all Land Adventures to avoid extra baggage charges. All baggage must be securely packed, and properly and clearly labeled. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk.
Silversea is not responsible for loss or damage to baggage or any other personal item during air travel, hotel stays, land adventures or shore excursions. Baggage and personal belongings will be taken off the ship upon guest disembarkation.
Under no circumstances will baggage be stored onboard without the owner of such baggage being on the vessel.
Under no circumstances may dangerous items (including but not limited to: explosives, firearms, combustible or illegal substances) be taken aboard the ship. We recommend that you hand-carry travel documents (passport, visa, cruise tickets), medications and valuables. These items are the full responsibility of the guest at all times. Silversea shall not be responsible for the loss of, or damage to, such personal items.
GALÁPAGOS RESTRAINED PRODUCTS
Local authorities manage the quarantine system of Galápagos National Park in order to avoid the arrival of foreign species to the islands. All cargo and luggage that arrives to Galápagos National Park or that is transferred from one island to another must be inspected. To preserve the human health and the native species of the Galápagos Islands, the following products may not be transferred to Galápagos: fresh vegetables and fruits, animal products and or its derivate or dairy products. Other live animals, pathological samples, dry coffee beans, genetically modified organisms, forest species or the disseminative parts, grass and its disseminative parts, fresh flowers medicinal plants and their disseminative parts, banana tree leaves, microorganisms(fungi, bacteria, etc.) soil and sand, and animal vaccines are strictly prohibited.
LOST PROPERTY
Silversea may levy a charge for the return of personal items left onboard or lost and subsequently found.
LECTURERS & PERSONALITIES
Independent contractors retained by Silversea (including but not limited to; lecturers, guest personalities, bridge instructors, guest hosts, chefs, enrichment specialists and entertainers) are subject to change and / or cancellation without notice.
TRAVEL DOCUMENTS
All travel documents (air and cruise tickets, passport, medical card, inoculation verification) are the guest’s responsibility. It is also the guest’s responsibility to obtain any necessary visas and public health documents for all applicable ports and to comply with all customs requirements. Without the required documents, a guest may be denied boarding and accommodation by Silversea, or the guest may be disembarked during the voyage and Silversea will not make a refund or be otherwise liable to any guest for such denial of boarding or disembarkation. In the event that Silversea, as a courtesy, provides information or advice as to necessary travel documents, visas and medical inoculations, guests are still obligated to verify such information with the appropriate government authorities and Silversea does not warrant or guarantee the accuracy of such information. Some countries require passports to be valid six months following your return date. Please check with the appropriate consulate for specific requirements.
Security measures imposed by governments may change from time to time and each guest will be required to comply with them. Please consult your travel professional for advice on such requirements to avoid loss of boarding privileges.
CRUISE CREDITS
Silversea Cruise Credits have no cash value, are non-transferable, and may only be used in conjunction with the purchase of a Silversea cruise prior to the expiration date. These credits are valid toward the published cruise only brochure fares and are applied to bookings after all other savings programmes. Certain restrictions may apply.
ONBOARD SPENDING CREDIT
Any onboard spending credit issued to a guest is provided in the form of a shipboard credit, in US dollars, based on double occupancy suite, not per voyage and may only be applied once on combined voyages; can be used for onboard expenses such as shore excursions, spa treatments, premium wines and spirits, specialty restaurant dining fees and / or purchases in the Internet Café and onboard boutiques; not for use in the Casino or for Silver Shore Simply Hotel, Grande Hotel and Land Adventures. Single occupancy suites receive 50% of the shipboard credit shown. Onboard spending credits may not be redeemed for cash and any unused portion will be forfeited.
TAXES, GOVERNMENT FEES / QUASI-GOVERNMENT FEES & FUEL SUPPLEMENTS
Silversea reserves the right to pass through to its guests (including fully paid and deposited guests) any taxes and government fees / quasi-government fees that relate specifically to a guest’s itinerary. “Taxes and Government fees / quasi-government fees “include any and all fees, charges, surcharges, tolls and taxes imposed by governmental or quasi-governmental authorities including, but not limited to, customs fees, per person berth taxes or fees, embarkation and / or disembarkation fees at ports, airline transportation fees, dockage fees, and wharf age fees. Silversea reserves the right to charge a per person fuel supplement in the event that the price of Brent* crude oil is greater than USD$80.00 per barrel at any time prior to sailing, up to and including the day of embarkation.
* Brent crude oil prices published on www.bloomberg.com
Silversea may collect any taxes, government fees / quasigovernment fees and fuel supplement (the “Surcharges”) at the time of booking, prior to sailing or onboard the vessel, even if the cruise fare has been paid in full. Surcharges will be invoiced accordingly.
GENERAL EXCLUSIONS
All fares, savings, offers, programmes and itineraries are subject to change without notice. Additional restrictions may apply. Silversea reserves the right to correct any errors or omissions. Visit silversea.com for full offer details and complete Terms and Conditions.
This document may contain inadvertent technical or factual inaccuracies and typographical errors. Silversea reserves the right to correct errors and omissions at any time without prior notice, and to cancel any offered product, service, programme, reward, savings, credit, amenity, etc. in the event of any error or omission in the description, including pricing and availability.
CHOICE OF LAW/PLACE OF SUIT
IT IS SPECIFICALLY AGREED BY AND BETWEEN YOU, THE GUEST AND THE CARRIER THAT ANY AND ALL DISPUTES AND MATTERS WHATSOEVER ARISING UNDER, IN CONNECTION WITH, OR INCIDENT TO THESE BOOKING TERMS AND CONDITONS SHALL BE LITIGATED SOLELY AND EXCLUSIVELY, IF AT ALL, IN AND BEFORE THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF FLORIDA IN BROWARD COUNTY, FLORIDA AND IN THE EVENT THAT UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF FLORIDA LACKS SUBJECT MATTER JURISDICTION THEN ANY SUIT MUST BE BROUGHT IN A COURT OF COMPETENT JURISDICTION LOCATED IN BROWARD COUNTY, FLORIDA TO THE EXCLUSION OF ANY OTHER COURT WHERE SUIT MAY OTHERWISE BE BROUGHT.
EXCLUSIVE OFFERS TERMS & CONDITIONS
Silver Privilege Fares
Book early for the best fares and availability; Silver Privilege Fares are structured to reward guests who book early with the best possible fare and the privilege of being able to select their desired suite when the best inventory is available. All Silver Privilege Fares shown are cruise-only per guest unless otherwise noted, based on double-occupancy in a Vista Suite (Adventure Class for Silver Explorer). Availability of all suite categories cannot be guaranteed. Fares for single guests are available upon request. Additional restrictions may apply
Fare Guarantee Programme
Silversea’s Fare Guarantee Programme provides guests with the peace of mind in knowing that when they plan ahead and book early, not only will they be able to reserve their desired suite, but they can also benefit from any future reduction in the Silver Privilege Fares for their voyage, upon request. All voyages are eligible.
Single Occupancy and Third Guest Rates are available upon request:
Our Reservations team is available for any further clarification.
Double Bonus Offer valid on new, individual bookings made between 17 April, 2020 and 30 June, 2020. To reserve a cruise, guests benefit from a reduced deposit of USD 1,000 / CAD 1,250 per suite. The deposit will be converted to a shipboard credit of USD 1,000 when full payment of the booking is received. Guests not going for Early Booking Bonus can have this favorable deposit converted into ship board credit if they pay in full within standard 120 days prior to departure. Reduced Deposit is valid on all suite categories and all voyages, excluding World Cruises and Grand Voyages. Cancel and re-books do not qualify. The promotion is capacity controlled and can be removed at any time. Single supplements apply and vary by voyage. Other restrictions may apply. Ships’ registry: Bahamas and Ecuador. 10% Early Booking Bonus Offer valid on new, individual bookings made between 29 February, 2020 and 30 June, 2020 on voyages departing from 1 September 2020 onwards. Guests will receive 10% savings on the Silver Privilege fare for select voyages if full payment is received no later than 30 June, 2020; full payment includes the cruise fare and any outstanding balances on the booking (air, hotels, transfers and land programmes). Offer not valid for Full World Cruise. Bookings made before or after the promotional period will not qualify for the savings. Other restrictions apply. Single Fares Single guests benefit from 10% or 25% single supplement above the double occupancy fare, valid on lower categories and on select voyages. The promotion is capacity controlled and can be closed at any time. Cancel and re-books do not qualify. Other restrictions may apply. Ships’ registry: Bahamas and Ecuador. Venetian Society Sailings On select voyages, past guests of Silversea save an additional percentage as indicated by voyage. Savings are capacity controlled, subject to availability and may change at any time without notice.
Friends of the Venetian Society Programme: Participation is limited to current Venetian Society members who are sailing with at least one non-Venetian Society member on the same Venetian Society sailing. Non-Venetian Society member (Friend) must be travelling in at least one additional suite not occupied by a current Venetian Society member. Applicable Venetian Society Savings will be extended only to a maximum of four Friends in two additional suites on the same sailing as the Venetian Society member(s). This savings, when applicable, is in addition to any other savings that may apply to the voyage other than special credits or promotional offers. Friends will receive Venetian Society savings on combination voyages only if the sponsoring Venetian Society member is travelling on the same dates. The $250 Onboard Spending Credit is offered only on designated Venetian Society sailings, only to the sponsoring Venetian Society member, and is limited to one credit per suite (not per Venetian Society member). $250 is the maximum credit awarded, regardless of the number of voyages taken. The number of sailed Cruise Days credited to the sponsoring Venetian Society member is limited to double the number of days cruised together with Friends, regardless of the number of Friends or suites purchased. For example, if the length of the cruise is 12 days, the Venetian Society member will be credited with 12 days + 12 for their Friends, for a total of 24 Cruise Days credited. If the Venetian Society member(s) and Friends are sailing on a combination voyage, the Venetian Society member(s) will only receive credit for the Friends’ cruise days on the first segment of the combination cruise. In the event of cancellation, the benefits of the programme no longer apply. This offer may not be combinable with other promotional offers. Sponsoring Venetian Society member must personally sign this Certificate of Redemption form. This form must be submitted to the travel agent at the time of booking and received by Silversea before or with final payment. For full Terms and Conditions, please contact your travel professional or Silversea. Caribbean – Air Offer All Package Fares are available in US/Canadian dollars, per guest, based on double-occupancy in a Vista suite and include Free Roundtrip Economy Class flights. Fares are capacity controlled and subject to change at any time without notice. Promotional Free Economy Class is offered from select U.S. and Canadian gateways. Promotional air offer is only applicable to specified voyages. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. Airline baggage fees are not included. This will be available for booking at an additional charge. Deviations to air travel dates are accepted at a charge of USD 150 / CAD 200 per request plus all additional air costs. In the event Economy Class air is not available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 500 / CAD 650 per person may be applied. Offer applies to new bookings made between 1 April, 2020 through 02 June, 2020. Bookings made before or after the promotional period will not qualify for the savings. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Other restrictions apply. Ships’ registry: Bahamas. Alaska – All Inclusive All Package Fares are available in US/Canadian dollars, per guest, based on double-occupancy in a Vista suite and include Free Roundtrip Economy Class flights, transfers between airport, hotel and ship and 1 night pre-Hotel at $99 per guest. 1 night pre-Hotel at USD 99/ CAD 149 per guest is only available on 2020-2021 cruises. Fares are capacity controlled and subject to change at any time without notice. Promotional Free Economy Class is offered from select U.S. and Canadian gateways. Promotional air offer is only applicable to specified voyages. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. Airline baggage fees are not included. This will be available for booking at an additional charge. Deviations to air travel dates are accepted at a charge of USD 150 / CAD 200 per request plus all additional air costs. In the event Economy Class air is not available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 750 / CAD 1,000 per person may be applied. Offer applies to new bookings made between 1 April, 2020 through 02 June, 2020. Bookings made before or after the promotional period will not qualify for the savings. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Other restrictions apply. Ships’ registry: Bahamas. Arctic – All Inclusive All Package Fares shown are available in USD/CAD, per guest, based on double-occupancy in an Adventurer Suite on Silver Explorer and a Vista Suite on Silver Cloud. Fares are capacity controlled and subject to change at any time without notice.
Arctic All-Inclusive Package (the “Package”) applies to new full-fare bookings made between 1 April, 2020 and 02 June, 2020. Included in the Package are In-country flight(s) when required by itinerary for cruises embarking or disembarking in Longyearbyen, Churchill or Kangerlussuaq, a one-night’s pre-cruise hotel, a post day-use hotel stay and and applicable transfers. Choice of Hotel determined at Silversea’s sole discretion. Guests opting to make their own PRE hotel arrangements will receive savings of USD 200 / CAD 250 on the Package fare. Guests opting to make their own POST hotel arrangements will receive savings of USD 200 / CAD 250 on the Package fare. In the event the one-night’s pre-cruise hotel and/or a post day-use hotel stay are no longer available guests will receive the same mentioned hotel savings.
Reduced Air Fares in Business Class available from select U.S. and Canadian gateways. Air offer applies to new bookings made between 1 April, 2020 and 02 June, 2020 and at least 60 days prior to departure. Offer for bookings made within 60 days of departure will be on request and pricing may vary. Business Class is only applicable to the transoceanic portion of the international flight itinerary; Economy Class will be substituted when Business Class is not available. Airfares are capacity controlled, subject to availability and may be modified or discontinued at any time without notice. Offer applies to the first two full-fare guests per booking. Airline and routing are at the sole discretion of Silversea. Due to flight schedules, some voyages may require an overnight hotel stay post-cruise; available at an additional charge. Full passport information is required at time of booking and name changes are not permitted. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for clients booking “cruise only” or for non-American/Canadian guests, a non-use Air credit in the amount of USD 1,500 / CAD 2,000 per person may be applied to your booking. Cancel/re-books do not qualify.
All fares, savings, offers, itineraries and programs are subject to change without notice. Voyage highlights, excursions and enrichment programs are subject to change and/or cancellation without prior notice. All information contained herein is accurate and in effect at time of publication. Silversea reserves the right to correct any errors and omissions, and to cancel any offered product or service in the event of such error or omission. Additional restrictions may apply. Ships’ registry: Bahamas. Antarctica – All Inclusive All Package Fares shown are available in USD/CAD Dollars, per guest, based on double-occupancy in an Adventurer Suite on Silver Explorer and a Vista Suite on Silver Cloud. Fares are capacity controlled and subject to change at any time without notice.
Antarctica All-Inclusive Package (the “Package”) applies to new full-fare bookings made between 1 April, 2020 and 02 June, 2020. Included in the Package are In-country flight(s) when required by itinerary for cruises embarking or disembarking in Ushuaia or Dunedin, a one-night’s pre-cruise hotel, a post day-use hotel stay and and applicable transfers. Choice of Hotel determined at Silversea’s sole discretion. Guests opting to make their own PRE hotel arrangements will receive savings of USD 200 / CAD 250 on the Package fare. Guests opting to make their own POST hotel arrangements will receive savings of USD 200 / CAD 250 on the Package fare. In the event the one-night’s pre-cruise hotel and/or a post day-use hotel stay are no longer available guests will receive the same mentioned hotel savings.
Reduced Air Fares in Business Class available from select U.S. and Canadian gateways. Air offer applies to new bookings made between 1 April, 2020 and 02 June, 2020 and at least 60 days prior to departure. Offer for bookings made within 60 days of departure will be on request and pricing may vary. Business Class is only applicable to the transoceanic portion of the international flight itinerary; Economy Class will be substituted when Business Class is not available. Airfares are capacity controlled, subject to availability and may be modified or discontinued at any time without notice. Offer applies to the first two full-fare guests per booking. Airline and routing are at the sole discretion of Silversea. Due to flight schedules, some voyages may require an overnight hotel stay post-cruise; available at an additional charge. Full passport information is required at time of booking and name changes are not permitted. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for clients booking “cruise only” or for non-American/Canadian guests, a non-use Air credit in the amount of USD 1,000 / CAD 1,250 per person may be applied to your booking. Cancel/re-books do not qualify.
All fares, savings, offers, itineraries and programs are subject to change without notice. Voyage highlights, excursions and enrichment programs are subject to change and/or cancellation without prior notice. All information contained herein is accurate and in effect at time of publication. Silversea reserves the right to correct any errors and omissions, and to cancel any offered product or service in the event of such error or omission. Additional restrictions may apply. Ships’ registry: Bahamas. Antarctica Bridge 1.0 All Silversea Antarctica Fly/Cruises
Due to the nature of Silversea’s Antarctic Fly/Cruise program where weather conditions may delay or require a cancellation of the remaining itinerary after 3 days of attempts to operate flights: SILVERSEA WILL OFFER PASSENGERS A FULL REFUND ON THE CRUISE FARE IN THE EVENT OF TRIP INTERRUPTION IF THE PRIVATE ANTARCTICA FLIGHT IS NOT ABLE TO TAKE OFF BY 14:00 HRS (2:00 PM) OF THE FINAL DAY OF ATTEMPTS.
The interruption policy for Silversea’s Antarctic Fly/Cruise program is set forth in the Contingency Plan below.
2.0 Contingency Plan: Silversea’s Antarctic Fly/Cruise program
Silversea will make every effort to ensure the Antarctic Fly/Cruise program takes place, but due to weather conditions, flying in this region can be difficult and is beyond the control of Silversea. The following table illustrates the last itinerary day on which an attempt will be made to fly:
Itinerary Name Itinerary Days Day 2 Last Itinerary Day for Flight Attempts
Antarctic Fly/Cruise 10 Days Arrival in Punta Arenas Day 5 – 14:00 (2:00 PM)
In the rare instance where on the final day for flight attempts the flight was still not successfully completed, Silversea has the right to interrupt the trip. Silversea reserves the right to extend the final attempt day if weather conditions are improving. If the trip is interrupted,: SILVERSEA WILL PROVIDE A FULL REFUND FOR THE FULL CRUISE FARE. No refund will be provided if the flight is successfully completed regardless of which day of the itinerary it was executed.
International airfare, domestic airfare, and any additional services purchased or change fees, will not be refunded by Silversea, unless purchased through Silversea. For cruise only guests with independent air, hotel or other travel services, Silversea will provide a trip interruption letter to be submitted by the passenger to their insurance company for airfare, change fees, and other expenses incurred due to the trip interruption.
Silversea will issue the cruise fare refund back in the same form/medium in which payment was received.
FOR CRUISE ONLY GUESTS WITH INDEPENDENT AIR, HOTEL OR OTHER TRAVEL SERVICES, SILVERSEA STRONGLY RECOMMENDS THAT ALL EXPEDITION GUESTS PURCHASE A TRAVEL INSURANCE POLICY INCLUDING TRIP DELAY, CANCELLATION AND INTERRUPTION INSURANCE.
Please ask your Travel Agent or Silversea Cruise Consultant about Silversea Travel Insurance options. In addition, Silversea will attempt to re-book passengers on the same itinerary or another Silversea vessel in the area with availability. However, in not all cases is this possible as there may not be any available cabins or voyages remaining.
2.1 Contingency Plan Itinerary
Day 2: Silversea reserves the right to send passengers on the private Antarctica flight the evening prior to the scheduled day. This may happen when we see a weather system that could cause a delay on subsequent days. It is for this reason that we request all passengers to arrive in Punta Arenas (PUQ) no later than 15:00 HRS (3:00 PM) on Day 2. There will be no refunds for passengers who miss the charter plane departure due to an arrival in Punta Arenas airport (PUQ) after 15:00 HRS (3:00 PM).
Day 3, 4, 5: For each day of the itinerary after Day 2, if there is a delay, all guests will be briefed by the Silversea Expedition staff on the flight status. Often times we are waiting for a weather window to depart and could be required to leave with very little notice. All guests and staff will be on stand-by until approximately 14:00 HRS (2:00 PM).
During the stand-by period, you must be at the airport, or at another location designated by the Silversea Expedition staff to be ready to go if and when a suitably long weather window becomes available. If by 14:00 HRS (2:00 PM) the flight remains delayed, you will be returned back to your respective hotels or you may choose to join additional excursions for the afternoon compliments of Silversea. Silversea will provide complimentary guided tours to sites of historic, cultural or wildlife interests. Silversea will provide additional night(s) hotel accommodation and meals. Silversea reserves the right to make exceptions to the timing guidelines outlined in this section.
2.2 Priority of Flight Departure
In some cases, there are instances where more than one operator is waiting for a weather window to fly passengers to King George Island using the same charter planes. In these cases, the priority is given to the passengers who were first delayed. The charter flight operator is contractually bound to respect the priority in which delays occurred.
2.3 Last Itinerary Day for Flight Attempts
In the event that the charter flight is unable to fly on the final itinerary attempt day for any reason by 14:00 HRS (2:00 PM) on Day 5:
Silversea will officially interrupt the voyage and provide a full refund for the full cruise fare. In order for cruise only passengers with independent air, hotel and other travel services to obtain reimbursement for their airfare and potentially other costs to change flights, Silversea will provide trip interruption letters for all clients to submit to their travel insurance providers under the trip delay/interruption and cancellation clause (provided passengers have included airfare to be covered in their travel protection plan). Any additional hotel nights and meals will be the responsibility of the guests. Silversea reserves the right to make exceptions to the timing guidelines outlined in this section.
2.4 Returning Passengers
Passengers on board the ship during these delays will remain on board at no additional cost until the time in which the private Antarctica flight is able to arrange transport. Silversea advises all clients with independent air, hotel and other travel services to book changeable airlines tickets along with cancellation and interruption insurance to assist with additional airline change fees. We advise all passengers with independent air, hotel and other travel services to have flexible travel arrangements upon disembarkation of the voyage if delays arise. For guests with independent air, hotel and other travel services, Silversea will not be held responsible for any change/cancellation fees due to weather related delays or any other delays arising from force majeure; no refund will be issued for any reason whatsoever. At the discretion of Silversea and/or the ship’s Master, reserve the right to sail the Drake passage to a port of call for any reason. FOR CANCELLATION DUE TO ALL OTHER EVENTS OF FORCE MAJEURE, THE STANDARD NON-CONTINGENCY PLAN TERMS AND CONDITIONS OF SILVERSEA SHALL APPLY.
International Flight: Reduced Air Fares in Business Class available from select U.S. and Canadian gateways. Air offer applies to new bookings made between 1 April, 2020 and 02 June, 2020 and at least 60 days prior to departure. Offer for bookings made within 60 days of departure will be on request and pricing may vary. Business Class is only applicable to the transoceanic portion of the international flight itinerary; Economy Class will be substituted when Business Class is not available. Airfares are capacity controlled, subject to availability and may be modified or discontinued at any time without notice. Offer applies to the first two full-fare guests per booking. Airline and routing are at the sole discretion of Silversea. Due to flight schedules, some voyages may require an overnight hotel stay post-cruise; available at an additional charge. Full passport information is required at time of booking and name changes are not permitted. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for clients booking “cruise only” or for non-American/Canadian guests, a non-use Air credit in the amount of USD 1,000 / CAD 1,250 per person may be applied to your booking. Cancel/re-books do not qualify.
All fares, savings, offers, itineraries and programs are subject to change without notice. Voyage highlights, excursions and enrichment programs are subject to change and/or cancellation without prior notice. All information contained herein is accurate and in effect at time of publication. Silversea reserves the right to correct any errors and omissions, and to cancel any offered product or service in the event of such error or omission. Additional restrictions may apply. Ships’ registry: Bahamas. Mediterranean – Air Offer All Fares are in US/CAD Dollars, per guest, based on double-occupancy in a Vista suite. Fares are capacity controlled and subject to change at any time without notice. Promotional Business Class Air rate of USD 699 / CAD 999 is each-way based on trans-Atlantic travel from select U.S. and Canadian gateways; Economy Class Air is provided on domestic US/Canada flights and intra-European flights. Promotional air offer is valid only for guests from the United States and Canada. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. The Promotional Business Class Air rate is only available to the first and second full-fare guests in a suite. Airline baggage fees are not included. Deviations to air travel dates are accepted at a charge of $150 per request plus all additional air costs. Due to flight schedules, some voyages may require an overnight hotel stay pre or post-cruise. This will be available for booking at an additional charge. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 900 / CAD 1,150 may be applied. Offer applies to new bookings made between 1 April, 2020 and 02 June, 2020. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Additional restrictions may apply. Ships’ registry: Bahamas. Northern Europe – Air Offer All Fares are in US/CAD Dollars, per guest, based on double-occupancy in a Vista suite. Fares are capacity controlled and subject to change at any time without notice. Promotional Business Class Air rate of USD 699 / CAD 999 is each-way based on trans-Atlantic travel from select U.S. and Canadian gateways; Economy Class Air is provided on domestic US/Canada flights and intra-European flights. Promotional air offer is valid only for guests from the United States and Canada. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. The Promotional Business Class Air rate is only available to the first and second full-fare guests in a suite. Airline baggage fees are not included. Deviations to air travel dates are accepted at a charge of $150 per request plus all additional air costs. Due to flight schedules, some voyages may require an overnight hotel stay pre or post-cruise. This will be available for booking at an additional charge. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 900 / CAD 1,150 may be applied. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Offer applies to new bookings made between 1 April, 2020 and 02 June, 2020. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Additional restrictions may apply. Ships’ registry: Bahamas. Wild Expeditions – All Inclusive Fares represent the all-inclusive package price, are shown in USD/CAD, per guest, based on double-occupancy. Fares are capacity controlled and subject to change at any time without notice. Wild Expeditions All-Inclusive Package (the “Package”) applies to new full-fare bookings made between 1 April, 2020 through 02 June, 2020. Included in the Package are pre/post-cruise hotel (depending on voyage), applicable transfers and roundtrip economy class air from US or Canada gateways. In the event economy class air is not available (determined at Silversea’s sole discretion) or in case clients prefer not to book only the cruise ticket (e.g.: no package), a non-use Air credit in the amount of USD 1,500 / CAD 2,000 per person can be applied to the booking. Airfares are capacity controlled, subject to availability and may be modified or discontinued at any time without notice. Business Class Air Upgrade is available for at Special Discounted Roundtrip fares; economy class will be substituted when business class is not available. Airline and routing are at the sole discretion of Silversea. Hotels are subject to change. Full passport information is required at time of booking and name changes are not permitted. No credit of any kind will be given for unused components of the Package. Silversea reserves the right to correct any errors or omissions. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Cancel/re-books do not qualify. Other restrictions apply. Visit Silversea.com for complete terms and conditions. South America – Air Offer All Fares are in US/CAD Dollars, per guest, based on double-occupancy in a Vista suite and include roundtrip Economy Class air; or Reduced air Fares in Business Class. Fares are capacity controlled and subject to change at any time without notice. Reduced Air Fare in Business Class is based on trans-Atlantic travel from select U.S. and Canadian gateways; Economy Class Air is provided on domestic US/Canada flights and intra-European flights. Promotional air offer is valid only for guests from the United States and Canada. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. The Promotional Business Class Air rate is only available to the first and second full-fare guests in a suite. Airline baggage fees are not included. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 900 / CAD 1,150 may be applied. Offer applies to new bookings made between 1 April, 2020 and 02 June, 2020. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Additional restrictions may apply. Ships’ registry: Bahamas. South America – Machu Picchu Special Savings Offer valid on new, individual bookings made between 1 May, 2020 and 30 June, 2020. Guest benefits from a $1,000 saving per suite or $500 saving per person on Machu Picchu packages, valid on voyages MO201123015 and MO201208015. Cancel and re-books do not qualify. The availability for the Machu Picchu package is limited and cannot be guaranteed. Single supplement apply. All advertised fares, savings, offers, programs and itineraries are correct at time of printing, are subject to availability and may change at any time. Other restrictions may apply. Ships’ registry: Bahamas. Canada – Air Offer All Package Fares are available in US/Canadian dollars, per guest, based on double-occupancy in a Vista suite and include Free Roundtrip Economy Class flights. Promotional Business Class Air is USD 199 / CAD 299 per leg or USD 398 / CAD 598 roundtrip based on travel from select US and Canada gateways. Fares are capacity controlled and subject to change at any time without notice. Promotional Economy/Business Class is offered from select U.S. and Canadian gateways. Promotional air offer is only applicable to specified voyages. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. Airline baggage fees are not included. This will be available for booking at an additional charge. In the event Economy/Business Class air is not available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 500 / CAD 650 per person may be applied. Offer applies to new bookings made between 1 April, 2020 through 02 June, 2020. Bookings made before or after the promotional period will not qualify for the savings. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Other restrictions apply. Ships’ registry: Bahamas. Galapagos – All Inclusive Free Roundtrip Economy Air from the United States, Canada to Ecuador applies to new Silver Galapagos bookings made between 1 April, 2020 and 02 June, 2020. Guests from others countries will receive a discount of USD 900/ CAD 1,150 in lieu of the Free Roundtrip Economy Air. Offer valid on bookings made at least 60 days prior to departure. Offer for bookings made within 60 days of departure will be on request and pricing may vary. Offer is capacity controlled, subject to availability and may be modified or discontinued at any time without notice. In the event that Economy Class air is not available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer, a non-use Air credit in the amount of USD 900/ CAD 1,150 can be applied. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Free Roundtrip Economy Air offer available from selected air gateways only and pricing may vary depending on departure city. Offer applies to the first two full-fare guests per booking. Air deviation fees apply at a rate of $150 per request plus additional air costs. Airline and routing are at the sole discretion of Silversea. Full passport information is required at time of booking. Name changes are not permitted.
All-Inclusive Silver Galapagos Experience
All Package Fares shown are in USD/CAD, per guest, based on double-occupancy in an Explorer Suite. Fares are capacity controlled and subject to change at any time without notice. Availability of all suite categories cannot be guaranteed. Fares for single guests are available upon request. Additional restrictions may apply. All fares, savings, offers, itineraries and programmes are subject to change without notice. Voyage highlights, excursions and Enrichment Programmes shown are subject to change and/or cancellation without prior notice. Silversea reserves the right to correct any errors or omissions. Australia and New Zealand – All Inclusive All Fares are in US/CAD Dollars, per guest, based on double-occupancy in a Vista suite. Fares are capacity controlled and subject to change at any time without notice. Promotional Business Class Air rate of USD 2,499 / CAD 2,999 is each-way based on trans-Atlantic travel from select U.S. and Canadian gateways; Economy Class Air is provided on domestic US/Canada flights and intra-European flights. Promotional air offer is valid only for guests from the United States and Canada. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. The Promotional Business Class Air rate is only available to the first and second full-fare guests in a suite. Airline baggage fees are not included. Deviations to air travel dates are accepted at a charge of $150 per request plus all additional air costs. Due to flight schedules, some voyages may require an overnight hotel stay pre or post-cruise. This will be available for booking at an additional charge. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 1,500 / CAD 2,000 may be applied. 1 night pre-Hotel and Transfers between airport, hotel and ship are included. Hotel is not available on 6001. Offer applies to new bookings made between 1 April, 2020 and 02 June, 2020. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Additional restrictions may apply. Ships’ registry: Bahamas. Far East – All Inclusive All Fares are in US/CAD Dollars, per guest, based on double-occupancy in a Vista suite and include roundtrip Economy Class air; or Reduced air Fares in Business Class; and 1 night pre-Hotel andTransfers between airport, hotel and ship. Fares are capacity controlled and subject to change at any time without notice. Reduced Air Fare in Business Class is based on trans-Atlantic travel from select U.S. and Canadian gateways; Economy Class Air is provided on domestic US/Canada flights and intra-European flights. Promotional air offer is valid only for guests from the United States and Canada. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. The Promotional Business Class Air rate is only available to the first and second full-fare guests in a suite. Airline baggage fees are not included. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 1,500 / CAD 2,000 may be applied. Offer applies to new bookings made between 1 April, 2020 and 02 June, 2020. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Additional restrictions may apply. Ships’ registry: Bahamas. Africa and Indian Ocean – Air Offer All Fares are in US/CAD Dollars, per guest, based on double-occupancy in a Vista suite and include roundtrip Economy Class air; or Reduced air Fares in Business Class. Fares are capacity controlled and subject to change at any time without notice. Reduced Air Fare in Business Class is based on trans-Atlantic travel from select U.S. and Canadian gateways; Economy Class Air is provided on domestic US/Canada flights and intra-European flights. Promotional air offer is valid only for guests from the United States and Canada. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. The Promotional Business Class Air rate is only available to the first and second full-fare guests in a suite. Airline baggage fees are not included. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 1,000 / CAD 1,250 may be applied. Offer applies to new bookings made between 1 April, 2020 and 02 June, 2020. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Additional restrictions may apply. Ships’ registry: Bahamas. Transoceanic – Air Offer All Fares are in USD/CAD Dollars, per guest, based on double-occupancy in a Vista suite. Fares are capacity controlled and subject to change at any time without notice. Promotional Business Class Air rate based on trans-Atlantic travel from select U.S. and Canadian gateways; Economy Class Air is provided on domestic US/Canada flights and intra-European flights. Promotional air offer is valid only for guests from the United States and Canada. Silversea reserves the right to select the air carrier, routing and departure airport from each gateway city. The Promotional Business Class Air rate is only available to the first and second full-fare guests in a suite. Airline baggage fees are not included. Deviations to air travel dates are accepted at a charge of $150 per request plus all additional air costs. Due to flight schedules, some voyages may require an overnight hotel stay pre or post-cruise. This will be available for booking at an additional charge. In the event neither Business Class nor Economy Class air is available (determined at Silversea’s sole discretion) or for guests not utilizing the promotional air offer or for non-US/Canadian guests, a non-use Air credit in the amount of USD 1,000 / CAD 1,250 may be applied. Offer applies to new bookings made between 1 April, 2020 and 02 June, 2020. In case of succeeding voyages made by the same customer (combo or multiple bookings) the non-use credit can be only applied once. Additional restrictions may apply. Ships’ registry: Bahamas. Alaska – Denali Special Savings Availability for Denali pre/post package is limited. Offer valid on new, individual bookings made between 1 May, 2020 and 02 June, 2020. Guest benefits from a $1,000 saving per suite or $500 saving per person on Denali packages, valid on Alaska Silver Muse 2020 voyages. Cancel and re-books do not qualify. The availability for the Denali package is limited and cannot be guaranteed. Single supplement apply. All advertised fares, savings, offers, programs and itineraries are correct at time of printing, are subject to availability and may change at any time. Other restrictions apply. Ships’ registry: Bahamas.
