By: Pavlus Verified Traveler on 09/26/2025

Steph and her team were fabulous - as always!

By: Pavlus Verified Traveler on 08/24/2025

Step always does a great job

By: Pavlus Verified Traveler on 08/07/2025

Stephanie has always been very helpful when booking a trip. Since I have also dealt with different people in Guest Relations - all have been helpful.

By: Pavlus Verified Traveler on 08/06/2025

Stephanie is great! We have two more trips already booked through her.

By: Pavlus Verified Traveler on 07/25/2025

Stephanie is always outstanding. We have used her for over 5 trips and always had great results and outstanding service from her.

By: Pavlus Verified Traveler on 07/16/2025

As always our advisor Stephanie handled our arrangements and questions in a totally professional manner. Looking forward to our next Pavlus trip arranged by Steph on Oceania in January 2026.

By: Pavlus Verified Traveler on 06/05/2025

Stephanie is super responsive and professional. It’s nice to have a great service vs. all this online do it yourself world.

By: Pavlus Verified Traveler on 05/23/2025

Great trip, we love the Edge Class ships

By: Pavlus Verified Traveler on 04/27/2025

It was one of the most enjoyable, educational trips I've even been on - first class all the way!!

By: Pavlus Verified Traveler on 04/18/2025

It was the trip of a lifetime time. Hotel accommodations, especially the Monasterio Hotel in Cusco, was the BEST, and we would love to go back to Cusco again and again. Our tour director Wendy Rodriguez was the BEST as well; she was very personable, yet professional, kind, loving, friendly, and she made time to get to know all of the 34 of us. She is one of a kind and we will miss her. Excellent tour and planning.

By: Pavlus Verified Traveler on 03/11/2025

We always appreciate the service we get from Pavlus travel as a companty and Stephanie in particular. She consistently performs at a world class customer service level. We have refered friends to her and they have shared in our good experience with Stephanie and Pavlus. Keep up the good work and we will keep coming back to Pavlus for all our travel needs.

By: Pavlus Verified Traveler on 02/03/2025

Steph and her team were great!

By: Pavlus Verified Traveler on 02/03/2025

Stephanie has been very helpful in planning our cruises for the past 2 years. She responds quickly to our requests and a pleasure to work with.

By: Pavlus Verified Traveler on 01/20/2025

Our cruise was flawless! Stephanie is awesome!

By: Pavlus Verified Traveler on 12/12/2024

Stephanie is an outstanding agent. Wish we had found her earlier.

By: Pavlus Verified Traveler on 12/01/2024

Always appreciate your wonderful service and all the great pavlus perks when booking with you. I did hand out several referral cards on my trip and hope you see some responses. Thanks again for the great service and look forward to booking another trip soon!

By: Pavlus Verified Traveler on 11/03/2024

You all are great. Already have 4 future cruises booked with you!

By: Pavlus Verified Traveler on 10/25/2024

Stephanie always does a great job. When I'm ready she will be my first call.

By: Pavlus Verified Traveler on 10/13/2024

Working with Stephanie is always a pleasure.

By: Pavlus Verified Traveler on 10/01/2024

Tauck and Pavlus go together like "hand in glove" They are the perfect combination of performance, excellence and value for money. Why would I go anywhere else for my travel needs?

By: Pavlus Verified Traveler on 09/24/2024

Stephane and her team answered all my many questions and took very good care of us.

By: Pavlus Verified Traveler on 09/20/2024

I’m currently working with Stefanie Potter who has always been helpful and has gone above and beyond on several trips.

By: Pavlus Verified Traveler on 09/11/2024

By: Pavlus Verified Traveler on 09/11/2024

By: Pavlus Verified Traveler on 09/08/2024

By: Pavlus Verified Traveler on 09/04/2024

Once we got in touch with you our problem of the wrong booking got taken care of. So thank you so much!

By: Pavlus Verified Traveler on 09/04/2024

The cruise was fine. We had a large issue with the reservation that the other couple we were traveling with had. Somehow the trip get reversed (zurich to paris, instead of paris to zurich) and it took way to long to get it resolved. Was very frustrating and aggravating

By: Pavlus Verified Traveler on 09/01/2024

Great ship just to many kids. Steph as always was great.

By: Pavlus Verified Traveler on 08/31/2024

Very old ship that should have been pulled from service years ago. Food, staff and entertainment were excellent

By: Pavlus Verified Traveler on 08/30/2024

Very satisfied with the team!

By: Pavlus Verified Traveler on 08/22/2024

Stephanie Potter helps us with all of our trips. We love working Stephanie and have referred her to many of our friends. The few issues we have had with Pavlus over the years have always been handled very professionally and to our satisfaction. Great company with outstanding customer service!!! Bill Long

By: Pavlus Verified Traveler on 08/12/2024

All went well.

By: Pavlus Verified Traveler on 08/09/2024

We were impressed by the first class hotels, the included tips, and the tour director. This was our first Tauck Tour.

By: Pavlus Verified Traveler on 08/05/2024

We are extremely pleased with Pavlus. You are responsive and provide excellent service. Thank you!

By: Pavlus Verified Traveler on 08/04/2024

By: Pavlus Verified Traveler on 08/03/2024

There were two Pavlus-related issues that are being worked on... 1. We called your after-hours emergency # on Sat. 7/13/24 because our flight at MCO was delayed, and we were going to miss our connection at EWR. The first call went OK, but the guy (in Houston) couldn't find us another flight. He asked if we could get our luggage pulled, and we were afraid what might happen, so we didn't proceed. When we called back, we got your call center (in India, I'm guessing), and we could barely understand that guy. He kept insisting we wanted a rental car (we think) in Stockholm, while we told him we wanted to get a FLIGHT there! Pavlus is in the process of obtaining the verbal transcript, which is delayed due to the airline debacle a couple of weeks ago. I spoke with Heather (Director of Guest Relations) on 7/29/24, and she (or someone) will get back to us. Stephanie (our Travel Planner) was going to be on vacation for 2 weeks. 2. Norwegian Air did not give us the seats we paid for from Bergen to Oslo on 7/27/24, even though I showed the agent our Pavlus printed receipt. We had to pay about $98 USD to check 3 bags, because the "class" seats the gal told us we were in did not allow carry-ons. Pavlus should have told us about the baggage and seating situation. I also mentioned this to Heather, and we sent a copy of the boarding passes and receipt. She will get back to us. She said Norwegian Air is the worst, but is the only major airline that flies between those cities. 3. The other issues with this trip had to do with United Airlines and the "code share" with SAS for our flights. We missed our United connection with SAS in EWR on 7/13 because the United plane at MCO had a mechanical issue. United got us on the flight to Stockholm the next day, on a United flight. But we had paid for Business Class on SAS and flew Premium Economy (exit row -- no reclining seats) on United to Stockholm. We submitted a request to United for a refund. We have never arrived the day a tour began, which is what happened. We missed our Tauck Gift of Time at the Stockholm hotel, but our room was ready when we arrived late morning the day the tour began. The Tauck driver waited for us while we looked for our luggage. It was on a different carousel. We're going on another Tauck land tour (Canadian Capitals + Niagara Falls) in 3.5 weeks (also booked thru Pavlus), and hope things will go much smoother! Gail & Paul Nittel

By: Pavlus Verified Traveler on 08/02/2024

Oceania comments: Some of sites in Canada were not that interesting. Disappointed with number of days at sea due to inability to land at two locations on Greenland because of ice floes. We wonder whether alternate plans could have been made in advance due to this contingency, We have heard that this is a chronic problem with Greenland. Missed having lectures on the stops that were made regarding local culture, etc. Some .lecturers/presenters were marketing their own products, not presenting objective comments. On the other hand, Richard Howells was wonderful.

By: Pavlus Verified Traveler on 08/02/2024

By: Pavlus Verified Traveler on 07/25/2024

Pavlus is just fine NCL needs some amount of refinement in their proceedure s which are unacceptable

By: Pavlus Verified Traveler on 07/20/2024

entertainment and food was excellent. We haven't been on a big ship in years. Usually oceania or regent. Full by they move people quite well. Never waited more than 10 min for anything

By: Pavlus Verified Traveler on 07/20/2024

Question me if I ever want to cruise on NCL again!

By: Pavlus Verified Traveler on 07/15/2024

the cruise was good. There were some glitches, but not American Cruise Line fault. The ship wasn't able to dock at Nashville, but across the river. This made it harder to get off the ship and to get to the buses. It also meant that tours were shorter since it took longer to get there.

By: Pavlus Verified Traveler on 07/15/2024

While Silverseas was a great trip, the boat was older but well maintained and we loved that the guests numbered 300! The service level on Silverseas was exceptional. We were unhappy with two of the ports which I called out in their survey: Trapani Sicily was a waste..uninteresting and we saw so little of Sicily. And Sibenik in Croatia was not very interesting. The remainder were outstanding and the excursion guides were exceptionally knowledgeable! The fact that we were booked NOT on a non-stop flight home was incredibly disappointing as there are many from Venice to the NY area and made for a very long travel day. Also, the embarkation experience : picked up at the Rome airport and instead of taking us directly to the port..just a short distance...they drove us all the way into Rome to meet up with other travelers and then turned around and took the double the distance trip back to the port. Had I known I would have made my own arrangements to get to the port.

By: Pavlus Verified Traveler on 07/15/2024

Just a note that SilverSea is picky about what they mean by a 'formal evening'. We were refused entry into 2 of the onboard restaurants because we did not bring a sports coat or suit. The world is changing and suggest that SilverSea change with the times. I wore a sports jacket/tie or suit every day for 30 years and do not wish to do so when on vacation! That is one minor complaint in an otherwise excellent vacation. Stephanie and her team were great.

By: Pavlus Verified Traveler on 07/14/2024

Exceptional trip because of the trip director. The absolute best I have ever seen

By: Pavlus Verified Traveler on 07/13/2024

By: Pavlus Verified Traveler on 07/10/2024

Love your travel agency!! Have been very pleased with our travel advisor, Stephanie.She is the best!! We have been on many cruises and ACL just did not measure up.

By: Pavlus Verified Traveler on 07/08/2024

By: Pavlus Verified Traveler on 07/01/2024

By: Pavlus Verified Traveler on 06/30/2024

Stephanie was very help[ful and knowledgeable planning our trip and airport transfers,.She answered all our questions and helped other individual s travelling with us.

By: Pavlus Verified Traveler on 06/23/2024

By: Pavlus Verified Traveler on 06/23/2024

Great trip! Very satisfied with Pavlus Travel!

By: Pavlus Verified Traveler on 06/21/2024

By: Pavlus Verified Traveler on 06/18/2024

Stephanie has been extremely helpful and professional. I really appreciate the service she provided to me for this trip. I like the special benefits (OBC in this case) that Pavlus is able to provide.

By: Pavlus Verified Traveler on 06/17/2024

Communication was choppy, we had to find our own flights, we asked for our flights to be booked refundable, but that was not done. Stephanie did call to apologize and state that Pavlus would honor the tickets as refundable even though they were not. This was appreciated, but the overall experience did not make us feel like a valued customer. Lastly, I would have thought Pavlus would have sent an itinerary package. All travel agents/companies we have worked with in the past have always sent an itinerary package.

By: Pavlus Verified Traveler on 06/17/2024

Stephanie always does a great job for us.

By: Pavlus Verified Traveler on 06/12/2024

Donna Haller and I went on the Best of the Canadian Rockies tour. The country was beautiful and the guide exceptional. However, we booked a “small group” trip. There were 26 people on the tour. We don’t consider that a “small group.” While Donna and I were aware that the tour description stated that the tour ended at 10:00 am on May 31, we both needed to depart for our homes on the morning of May 31. Pavlus Travel booked our flights (leaving at 9:45 am and 9:50 am) from Calgary. Pavlus said they would arrange our transportation from Banff to the airport so we could catch those flights. When we arrived in Calgary to start the trip, we were shocked and dismayed to learn from our tour guide that those arrangements had not been. We are extremely grateful to Ward Cameron for his help in arranging for our airport transport. We’d like to add that Stephanie has been very good to work with on both of our Tauck tours and would like to commend Ward Cameron for all he did. Karen Burnaska and Donna Haller.

By: Pavlus Verified Traveler on 06/11/2024

Stephanie helped put together a river cruise for 4 couples efficiently. We each had the information needed timely and had a great vacation together!

By: Pavlus Verified Traveler on 06/03/2024

By: Pavlus Verified Traveler on 06/03/2024

We have never had a problem with any of the vacations that we have booked through Pavlus. Stephanie has been our planner for the past few trips and she has been very responsive. We always tell people that we have been very satisfied dealing with Pavlus.

By: Pavlus Verified Traveler on 05/31/2024

I began using Annette in 2008. She was great. For some reason I switched to someone else (cannot remember name) before Sandra took over. I do not know what she left, but she was FABULOUS. Stephanie took up our travel arrangements after that, and she has been wonderful as well.

By: Pavlus Verified Traveler on 05/31/2024

Stephanie, on this occasion and on all previous contacts offers top quality customer service. She is responsive pleasant and timely in all her communications. Air travel prep and before and after tour add ons have been flawless. She is a credit to Pavlus Travel. We constantly recommend her and Pavlus to all our travelling companions who are searching for superior travel support.. We won't use anyone else.

By: Pavlus Verified Traveler on 05/27/2024

By: Pavlus Verified Traveler on 05/22/2024

Stephanie is wonderful!

By: Pavlus Verified Traveler on 05/20/2024

It was everything we expected and more.

By: Pavlus Verified Traveler on 05/20/2024

Our Portugal in-depth vacation was really great !! We saw so much . Our tour guide Beatriz and bus driver Luis were awesome !!!

By: Pavlus Verified Traveler on 05/20/2024

Stephanie and her team were fabulous as usual!

By: Pavlus Verified Traveler on 05/20/2024

Pavlus helped us plan a great vacation to Portugal. We arranged our own transportation with the help of Pavlus. Everything worked out great.

By: Pavlus Verified Traveler on 05/14/2024

By: Pavlus Verified Traveler on 05/11/2024

Excellent services, especially those that were rendered us by Stephanie.

By: Pavlus Verified Traveler on 05/09/2024

Keep up the good work Craig

By: Pavlus Verified Traveler on 05/08/2024

Stephanie is an excellent travel adviser; always responding to my requests and questions in a timely manner. Also, I had requested from your gifts group that a second bottle on wine be substituted for the candy and flowers normally sent. I was delighted upon boarding to see a $125 on-board credit issued by Pavlus, more than enough to purchase wine aboard.

By: Pavlus Verified Traveler on 05/07/2024

The cruise staff were impeccable! TDs Rui, Felippe and Maxim amazing! Really did a great job and kept an eye on all of us very quick response Attention and care in a very professional manner. They were also very fun and charming! One thing I would’ve liked re the mushroom stroganoff cooking demonstration. It was very hard to see and most everyone couldn’t hear what was going on. I think a microphone would’ve helped and different seating but the results were delicious! The scarf tying demonstration/class was brilliant and so nice that men were included! Rui and Lydia rocked it! I made a friend on the tour whohad twisted her ankle during a walking tour- And all the TDs were Brillantly focused and in gear! They found ice for her ankle and a sports medicine doctor happen to be in our group –Rui had special wrapping tape in her first aid kit with her! They arranged a quick Uber back to the hotel. Checked in with her frequently made sure she was able to get crutches. See the doctor and get her meals! This is my second trip with Tauck and I am so happy and impressed! I’m actually leaving for the Budapest to Prague trip on May 18! ❤️??Peggy Logsdon (special kudus to bar manager Ciprian Rosu, Doru, Florin, and Alex! And Lydia what wonderful people)! And it all started with Stephanie Potters excellent performance in putting it all together! I’ll be back again and again!

By: Pavlus Verified Traveler on 05/07/2024

By: Pavlus Verified Traveler on 04/28/2024

We had a great time on our vacation. We actually started our vacation a week earlier than the start of the river cruise. We were happy with the help we had with planning our trip. The hotels suggestions were just what we were looking for and happy with the ones we choose for Barcelona and Valencia. We really like having Stephanie as our travel planner and look forward to having her help us with future travel.

By: Pavlus Verified Traveler on 04/25/2024

Pavlus is the best travel agency. Shelby Steudle and Heather Green had to intervene on our behalf with Viking Cruises over some air reservation issues. They both went to the extremes to successfully advocate on our behalf and communicate with us. Everyone at Pavlus has been so responsive.

By: Pavlus Verified Traveler on 04/21/2024

Really love working with Stephanie. Already recommended her to my friends and colleagues.

By: Pavlus Verified Traveler on 04/21/2024

The trip was awesome. Hotel accommodations were excellent. Excursions were well planned. Food was delicious and wait staff were great.

By: Pavlus Verified Traveler on 04/20/2024

By: Pavlus Verified Traveler on 04/18/2024

Stephanie is great to work with!

By: Pavlus Verified Traveler on 04/18/2024

Vacation went well. All the planning by Pavlus worked out beautifully.

By: Pavlus Verified Traveler on 04/14/2024

I have been very pleased with the services of Pavlus and my travel agent, Stephanie. She is always willing to go the extra mile to help me out.

By: Pavlus Verified Traveler on 04/14/2024

Pavlus did a wonderful job. Stephanie P. Did an amazing job. Glad that the referral couple that mentioned became Stephanie's customer at the end. I would Not recommend this Viking river cruise that I had taken . For me being a active passenger a ocean cruise is better for my choice. But i needed to try a river cruise to see how many people liked it so mu ch. I probably not a fave of.

By: Pavlus Verified Traveler on 04/13/2024

Had a great vacation thanks to the help of Stephanie. Looking forward to the next one in Europe thus summer.

By: Pavlus Verified Traveler on 04/07/2024

By: Pavlus Verified Traveler on 04/02/2024

Communication is poor. I didn’t hear from Stephanie on the same day as an email or message unless it was regarding a new booking. When significant changes occurred to our itinerary during the trip she didn’t contact me to offer assistance (other travelers using different agencies heard right away). Once Tauck issued a credit towards a new booking I received an email right away. When that change occurred on 3/8/24, Pavlus sent an email on 3/16/24 to notify me! It is unfortunate that booking air is required to receive the rebate. On January 11, 2024 I sent the air department an email requesting an air change due to the Max 9 incident. I did receive an auto response email stating it could take five days for a response (ridiculous). On January 19th, after not receiving a response I called and spoke to Michael. He assured me he would contact United and get back to me. I asked that call or send email with that response on that day. He assured me that he would. I never heard from him again. I did receive an email response from Leann on January 30 saying changes couldn’t be made without incurring extra charges. I also spoke to Denise on March 1st. She was definitely the most professional but was unable to make a change to my departing flight (due to runway construction delays at SFO). I called United and made the change myself the following day at no extra charge. I may use Pavlus again but only for a Tauck trip and only because you’re the only game in town.

By: Pavlus Verified Traveler on 03/30/2024

Having Stephanie as my vacation planner has been wonderful. She is knowledgeable, organized, and extremely easy to work with.

By: Pavlus Verified Traveler on 03/28/2024

By: Pavlus Verified Traveler on 03/08/2024

Stephanie was great! She was very responsive to inquiries and got us a great rate. Would definitely work with Stephanie again!

By: Pavlus Verified Traveler on 03/03/2024

Cruise was hassle free. Stephanie is very responsive to all inquiries and requests. Very satisfied with service provided by Stephanie and Pavlus Travel.

By: Pavlus Verified Traveler on 02/17/2024

Stephanie was very helpful and always available. Thank you for helping make some wonderful memories.

By: Pavlus Verified Traveler on 02/16/2024

Great cruise. Stephanie is great.

By: Pavlus Verified Traveler on 02/10/2024

Wonderful! Stephanie and Guest Relations really helped us with information, details, and transportation prior to our cruise which eased our planning, answered our questions and helped us have a fabulous time. We've already booked two more cruises!

By: Pavlus Verified Traveler on 02/03/2024

Stephanie always does a great job.

By: Pavlus Verified Traveler on 02/03/2024

Steph is the best. All our interactions with her are smooth and successful. Looking forward to many more trips inn the future.

By: Pavlus Verified Traveler on 01/22/2024

Stephanie got us the lowest price with the possibility of a free upgrade, which we received from Princess. She was very prompt in responding to us and got us booked quickly.

By: Pavlus Verified Traveler on 12/20/2023

Very happy with Stephanie’s service, professional and efficient.

By: Pavlus Verified Traveler on 11/03/2023

Cruise was great. Steph did an excellent job in setting this cruise up.

By: Pavlus Verified Traveler on 10/29/2023

We had great help with all our planning for our trip from Stephanie.

By: Pavlus Verified Traveler on 10/27/2023

Love working with Steph. She handles everything I bring up quickly and with a smile.

By: Pavlus Verified Traveler on 10/25/2023

Stephanie has always been extremely helpful and transparent making our travels seamless.

By: Pavlus Verified Traveler on 09/25/2023

Stephanie is efficient, conscientious and a dedicated employee representing Pavlus Travel. After my last agent left I was concerned about the service I would be receiving but Stephanie has filled some big shoes.

By: Pavlus Verified Traveler on 08/15/2023

I found Stephanie very responsive to all my questions. I put great importance on the quality of service I receive based on how responsive the representative is to my concerns. Stephanie's attention to detail really put me at ease before we set off on our cruise. She was wonderful.

By: Pavlus Verified Traveler on 07/22/2023

Stephanie Potter was a fantastic help. All went perfect!!

By: Pavlus Verified Traveler on 06/27/2023

Stephanie was the best - patient, accommodating, answered all questions, took care of add-on nights & getting us perfect flights - just fabulous. Globus did a great job with the tour.

By: Pavlus Verified Traveler on 06/18/2023

Trip was great. Regent is wonderful. Thanks to Stephanie for plannng and following up on this booking--a super job.

By: Pavlus Verified Traveler on 05/24/2023

Excellent help from Stephanie and others.

By: Pavlus Verified Traveler on 02/23/2023

Stephanie Potter did a superb job booking our flights and Norweigen cruise. We will recommend her to our friends and will use her services again.

By: Pavlus Verified Traveler on 01/31/2023

Stephanie Potter is a great travel agent. She is easy to work with, pleasant on the phone, and always prompt in meeting our needs.

By: Pavlus Verified Traveler on 01/28/2023

Had a fantastic cruise. Stepahanie was great!

By: Pavlus Verified Traveler on 01/20/2023

Stephanie was very responsive to all inquires and provided good service and advice.

By: Pavlus Verified Traveler on 11/30/2022

This was a trip that postponed for 2 years and changed 3 times due to covid. I was the organizer for our group of 6 who were from 3 different countries, the change of schedule has made my planning quite difficult, however with Stephanie's help, I was able to sort out all the refund/credit/charges and finalized the trip. Our group was also happy to find out we got extra onboard credit by booking through Pavlus, I am sure they will spread the word about all the great things from this trip and I will definitely be a return customer booking more trips from Pavlus! Thanks again for all the help!

By: Pavlus Verified Traveler on 11/17/2022

Stephanie is a very accomplished agent and is friendly and helpful.

By: Pavlus Verified Traveler on 11/01/2022

I have used Pavlus Travel since my first trip abroad in 2008. I was referred by the parent of a co-worker because Pavlus was so easy to work with. I found that to be true which is why I continue to use them. I have worked with a few different people now over the years, and all have been wonderful. Most recently, I worked with Stephanie Potter, and she has maintained that great level of customer service that I have become spoiled to receiving from Pavlus. I don't have a lot of friends that travel as I do, but I would definitely refer anyone to Pavlus when given the opportunity.

By: Pavlus Verified Traveler on 10/26/2022

Stephanie is a great agent! She always gets back to me in a timely and courteous manner when I inquire about future travel, or have any questions. We are very satisfied with Pavlus' service, and I frequently refer Pavlus to others. Thank you!

By: Pavlus Verified Traveler on 10/10/2022

Stephanie was most helpful on all accounts, keeping me informed, fully answering questions, discussing options. I really appreciate all she did to make this a successful trip! Susy

By: Pavlus Verified Traveler on 08/21/2022

As always Stephennie was a big help and took care of a problem with ease.

By: Pavlus Verified Traveler on 07/18/2022

I had excellent help and service from Stephanie and would recommend Pavlus Travel to my friends.

By: Pavlus Verified Traveler on 07/10/2022

Although we had researched on our own to know which tour we were interested in, Stephanie was a great resource to interface with that company to make sure we had what we wanted, especially since we did 2 tours back to back.

By: Pavlus Verified Traveler on 06/30/2022

Originally dealt with Sandra Condit and was very satisfied. After her leaving Stephanie Potter took over very seamlessly! She answered all my questions and took care of all my concerns. Very happy with how it all was handled. Can’t see using anyone else with my travel going forward.

By: Pavlus Verified Traveler on 06/27/2022

Stephanie was very helpful and responsive

By: Pavlus Verified Traveler on 05/28/2022

Our dealings with Stephanie Potter were exceptional

By: Pavlus Verified Traveler on 05/22/2022

Stephanie Potter went above & beyond on a last minute Danube river cruise for us. It was a challenge dealing with Emerald including hours of waiting on responses & confirmation. Steph never quit (an agent from another firm had given up and told us there were no cabins available) until she, working with her fellow staff from Pavlus, got us on the boat with 48 hrs to spare. A true professional with a 'never say never' attitude. The cruise itself was enjoyable as we surprised and joined cousins who had booked a year in advance. Next time we will try and give Steph a little more time to do her magic.

By: Pavlus Verified Traveler on 01/16/2022

All went very well but Hilton Hotel which has been identified and all worked out so does not happen in future. Had a good trip on Crystal Line and will be booking again soon. Cheers Cindy Mims

By: Pavlus Verified Traveler on 10/24/2021

We are repeating clients. As always and thanks to Stephanie our trip was smooth and pleasant.