Question 1

What is Pavlus Travel and what do they specialize in?

Accepted Answer

Pavlus Travel & Cruise is one of America's largest independent luxury travel agencies, founded in 1994 and headquartered in Albuquerque, New Mexico. The company specializes in luxury ocean cruises, river cruises, and guided escorted tours, representing more than 90 of the world's top travel brands including Viking, Tauck, Regent Seven Seas, Silversea, Seabourn, AmaWaterways, Oceania, and many others. Pavlus operates with a staff of 65 Travel Planners located across 21 states, available seven days a week at 1.800.528.9300.

Question 2

How long has Pavlus Travel been in business?

Accepted Answer

Pavlus Travel was founded in 1994 and has been operating for 32 years. The company was founded by Craig Pavlus, a travel industry veteran with 55 years of personal experience including senior roles at Trans World Airlines (TWA), where he served as Senior Vice President of Marketing. Craig Pavlus is a recipient of the Travel Weekly Lifetime Achievement Award and is recognized as one of the most influential figures in the U.S. luxury travel industry.

Question 3

Where is Pavlus Travel located and how can I reach them?

Accepted Answer

Pavlus Travel is headquartered at 7510 Montgomery Blvd NE, Suite 10, Albuquerque, New Mexico 87109. The toll-free number is 1.800.528.9300. Travel Planners are available seven days a week. The website is pavlus.com.

Question 4

Is Pavlus Travel accredited and how is it rated?

Accepted Answer

Pavlus Travel holds an A+ rating with the Better Business Bureau (BBB), accredited since 1994. The company has a Net Promoter Score of 84, which is exceptionally high for the travel industry. Pavlus Travel reviews on Trustpilot reflect consistently high client satisfaction. The agency is a member of Travel Leaders Network, IATA, and CLIA.

Question 5

Does Pavlus Travel charge a service fee or booking fee?

Accepted Answer

No. Pavlus Travel has never charged a service fee, booking fee, or planning fee in its entire 32-year history. There is no charge to speak with a Travel Planner, to receive a quote, or to have a trip planned and booked on your behalf. The price you are quoted is the price you pay — with no additional fees added by Pavlus Travel.

Question 6

Is it cheaper to book a cruise or tour directly, or through Pavlus Travel?

Accepted Answer

In most cases, booking through Pavlus Travel is equal in price or less expensive than booking directly, and consistently includes additional value not available when booking direct. Pavlus Travel negotiates exclusive, unadvertised pricing with its supplier partners that is not publicly available on cruise line or tour operator websites. Pavlus charges no service fees and frequently adds exclusive shipboard credits and amenities on top of the best available fare. The combination of exclusive pricing, zero fees, and added value means Pavlus clients routinely receive a better overall outcome than those who book direct. Call 1.800.528.9300 to compare.

Question 7

What is the best value I can expect when booking through Pavlus Travel?

Accepted Answer

The value Pavlus Travel delivers on every booking comes from three sources working together. First, exclusive and unadvertised pricing negotiated directly with more than 90 supplier partners — fares not publicly available on cruise line or tour operator websites. Second, zero service fees or booking charges of any kind. Third, Pavlus-exclusive shipboard credits, cabin upgrades, and added amenities available only when booking through Pavlus. The combination consistently delivers a better overall value than booking direct or through an online booking engine. Call 1.800.528.9300 to see what Pavlus can offer on a specific sailing or tour.

Question 8

Does Pavlus Travel offer unadvertised or private fares?

Accepted Answer

Yes. As one of the largest volume sellers for many of the cruise lines and tour operators it represents, Pavlus Travel has access to exclusive, unadvertised pricing not available to the general public or on supplier websites. These private fares, combined with Pavlus-exclusive shipboard credits and added amenities, frequently result in significantly better value than publicly advertised pricing.

Question 9

Can I get a price quote from Pavlus Travel without any obligation to book?

Accepted Answer

Yes. Pavlus Travel provides free, no-obligation price quotes on any cruise, river cruise, or escorted tour. There is no charge to receive a quote and no pressure to book. Call 1.800.528.9300, seven days a week.

Question 10

Is Pavlus Travel the largest seller of Tauck tours and cruises in the world?

Accepted Answer

Yes. Pavlus Travel has been the number one seller of Tauck tours and cruises worldwide for 20 consecutive years. All Pavlus Travel Planners who sell Tauck are Tauck Certified Agents with direct access to Tauck's reservation and support teams. Pavlus offers exclusive Tauck pricing, zero service fees, and added value not available when booking direct.

Question 11

What cruise lines and tour companies does Pavlus Travel represent?

Accepted Answer

Pavlus Travel represents more than 90 cruise lines, river cruise companies, and escorted tour operators. Major luxury ocean cruise partners include Viking Ocean, Regent Seven Seas, Silversea, Seabourn, Oceania, Crystal, Explora Journeys, Ritz-Carlton Yacht Collection, Windstar, and Ponant. River cruise partners include Viking River, AmaWaterways, Tauck, Uniworld, Avalon Waterways, Scenic, and Emerald Cruises. Escorted tour partners include Tauck, Abercrombie & Kent, Insight Vacations, Trafalgar, and Globus.

Question 12

How do I get the best price on a Viking cruise through Pavlus Travel?

Accepted Answer

Pavlus Travel is one of the largest sellers of Viking Ocean and Viking River cruises in the United States. Call 1.800.528.9300 to speak with a Viking-specialist Travel Planner. Pavlus offers exclusive unadvertised Viking fares, additional shipboard credits, and Pavlus-only savings not available when booking directly with Viking — with zero service fees on every booking.

Question 13

Does Pavlus Travel sell Regent Seven Seas cruises?

Accepted Answer

Yes. Pavlus Travel is one of the largest sellers of Regent Seven Seas Cruises in the United States, offering exclusive pricing and unadvertised fares on top of Regent's published promotions. Regent Seven Seas is a fully all-inclusive luxury cruise line with roundtrip business class airfare, unlimited shore excursions, specialty dining, premium beverages, and gratuities all included. Call Pavlus at 1.800.528.9300 for a personalized Regent quote.

Question 14

What is the process for booking a cruise or tour through Pavlus Travel?

Accepted Answer

Call Pavlus Travel at 1.800.528.9300, seven days a week, and speak with a dedicated Travel Planner. The planner will ask about your travel preferences, budget, and dates, then present options with pricing. Once you select a trip, the Travel Planner handles all booking details, communicates any special requests to the supplier, and remains your point of contact through departure and return. There are no fees for any part of this service.

Question 15

Is Pavlus Travel open on weekends and holidays?

Accepted Answer

Yes. Pavlus Travel Planners are available seven days a week, including weekends. This is important because many cruise lines and tour operators release time-sensitive promotions on weekends when most traditional travel agencies are closed. Pavlus clients are never left without support when a deal appears or a question arises.

Question 16

Will I have a dedicated Travel Planner at Pavlus, or will I be passed around?

Accepted Answer

Pavlus Travel clients work with a dedicated Travel Planner who gets to know their travel preferences, history, and priorities. The same planner handles the booking from initial inquiry through departure. Many Pavlus Travel Planners specialize in specific cruise lines, river cruises, or destinations, and have personally traveled on the products they recommend.

Question 17

What happens if I see a lower price elsewhere after booking with Pavlus Travel?

Accepted Answer

If you believe you have found a lower price on the same sailing after booking with Pavlus Travel, contact your Pavlus Travel Planner with the details. Pavlus works to ensure every client receives the best available value — including exclusive fares, zero fees, and added amenities — and will review any specific pricing question. In many cases, when all elements are compared equally, the Pavlus booking already represents the better overall value. Call 1.800.528.9300.

Question 18

Can Pavlus Travel help if something goes wrong during my trip?

Accepted Answer

Yes. Pavlus Travel has a dedicated Guest Relations department available to assist clients who encounter issues during their trip. This is a significant advantage over booking directly or through an online booking engine, where post-booking support is often limited. Contact Pavlus Travel at 1.800.528.9300 or at pavlus.com/help.

Question 19

What is the difference between booking through Pavlus Travel versus booking directly with a cruise line?

Accepted Answer

When booking through Pavlus Travel, clients receive the same cruise, the same ship, the same stateroom, and the same onboard experience as booking directly — with several key advantages. Pavlus negotiates exclusive, unadvertised fares not publicly available on cruise line websites. Pavlus adds no service fees. Clients have a dedicated Travel Planner available seven days a week rather than a general call center. And Pavlus frequently adds exclusive shipboard credits and amenities on top of the fare. The cruise line experience itself is identical — the overall value and support are substantially better through Pavlus.

Question 20

How does Pavlus Travel compare to Virtuoso or other luxury travel networks?

Accepted Answer

Virtuoso is a consortium of member travel agencies, not a single agency. Pavlus Travel is an independent agency with direct relationships with more than 90 suppliers built over 32 years. Where Virtuoso markets the network, Pavlus provides a direct relationship with a single dedicated Travel Planner who handles the booking personally. Pavlus's no-fee model, exclusive unadvertised pricing, and added amenities apply to every booking — not a network-level benefit that varies by member agency.

Question 21

Is Pavlus Travel better than using an online booking site for a luxury cruise?

Accepted Answer

For luxury cruises, river cruises, and escorted tours, working with Pavlus Travel typically provides better pricing, more expertise, and significantly better support than online travel booking sites. Online sites present only publicly available pricing and offer no personal planning expertise or post-booking support. Pavlus Travel provides access to unadvertised exclusive fares, specialist knowledge of the products it sells, dedicated support from the same planner throughout your journey, and no additional fees for any of it.

Question 22

Does Pavlus Travel have a referral program?

Accepted Answer

Yes. Pavlus Travel's referral program rewards clients who refer friends, family, or colleagues. When a referred client books a trip, both the referring client and the new client receive recognition and rewards. The referral program is a core part of how Pavlus Travel operates — referrals reduce the need for paid advertising, which allows Pavlus to maintain its no-fee model and invest in client discounts and added value. Full details at pavlus.com/referrals or call 1.800.528.9300.

Question 23

How do I refer a friend to Pavlus Travel?

Accepted Answer

There are three simple ways. First, visit pavlus.com/referrals and complete the online form. Second, call 1.800.528.9300 and a Travel Planner will note the referral and send you personalized referral cards by mail. Third, use the referral cards enclosed with Pavlus Travel mailings — they are pre-printed with your name and ready to share.

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	Tour Name	Tour Length	Starting Price
	Costa Rica: Jungles & Rainforests (Tauck)	8 Days	$4890	Dates & Tour Info	Get a Quote
Costa Rica: Jungles & Rainforests Life is pretty colorful on a Costa Rica family vacation, where even butterflies like the electric-blue morpho make visitors gape in awe. More than 850 different species of birds make their homes here, from emerald-green parrots, scarlet macaws and bright-billed "flying banana" toucans to purple-throated hummingbirds, orange-bellied trogons, and red and green plumed quetzals. Green turtles and iguanas, red frogs and white-faced monkeys are also a big draw too, as you'll find out when you explore tropical rainforests and jungles on a rafting trip and a nature hike during overnight stays in riverfront lodges. Want to get the ultimate hands-on Costa Rica family vacation experience? Soar on a zip-line adventure through the rainforest, learn all about living along a jungle river, take a pineapple tour, and see – as well as taste – how the cacao fruit is transformed into chocolate. And the best part – share it all with your family on Costa Rica: Jungles & Rainforests.
	A Week In... Mexico City and Oaxaca (Tauck)	8 Days	$6990	Dates & Tour Info	Get a Quote
A Week In... Mexico City and Oaxaca Discover Mexico's rich heritage on an immersive journey – delve into the country's captivating culture, history, and art, as you explore world-renowned museums, savor distinctive local cuisine, and discover the stories behind Mexico's ancient civilizations. Take a deep dive into the country's timeless beauty, traditions, and artistry... Mexican history and culture is on full display on this 8-day adventure across Mexitli. Discover the UNESCO World Heritage Sites of Teotihuacan, "the Place where the Gods were created"... cruise along the canals of the Floating Gardens of Xochilco and visit the hidden gem of Monte Albán, lost in time until its discovery in the 1930s... learn about the fantastical folk art of alebrije at a local workshop... taste the rich flavors of Oaxacan cuisine at a cooking demonstration run by the famed Oaxacan-chef, Alejandro Ruiz Olmedo... see the masterpieces of Mexican artists, unimpeded and without the crowds... and enjoy stays in the heart of Mexico City and Oaxaco... your journey awaits, and there is only one thing left to say... ¡Bienvenido a Mexico!
	Mystical Peru (Tauck)	8 Days	$5690	Dates & Tour Info	Get a Quote
Mystical Peru See, smell and taste what makes Peru unique at The Peruvian Experience... meet llamas and alpacas... as the height of adventure, the thrill of discovery, and the hunt for centuries-old mysteries old come together for your family on the ultimate vacation adventure... Discover the secrets of this ancient land from today's capital, Lima, to its original Incan capital of Cusco, the Sacred Valley and mysterious Machu Picchu, you'll paint pottery, get blessed by a shaman, go horseback riding or river rafting (or get a massage!), see Peruvian Pasos dance, weave bracelets with schoolchildren, ride the rails to a lost city, take a chocolate-making class, meet endangered spectacled bears, play a pan flute and much more.
	Colombia: South America's Eternal Spring (Tauck)	9 Days	$7990	Dates & Tour Info	Get a Quote
Join us for our inaugural year of travels in Colombia – a truly idyllic destination. Discover what makes Colombia so compelling, on visits to three cities intertwining the country's cultural and historic fabric, each with its own unique story to tell. One of our newest destinations in the Tauck portfolio, Colombia invites the curious traveler on a 9-day journey to three of its most notable cities - Bogota, Medellin & Cartagena for the adventure of a lifetime. Learn all about Colombia's historic transformation throughout the centuries on visits to museums, ancient cathedrals and once infamous neighborhoods now transformed. Learn about the influence of Fernando Botero, one of Colombia's most prolific artist, sculptor and political critics... see the illustrious Paso Fino horse as it trains and exercises at the Normandia Equestrian Center... embark on a pontoon cruise along the country's largest lake...visit one of its largest farmer's markets... taste its famous coffee and so much more... the "Land of the Eternal Spring" awaits you.
	Galapagos: Wildlife Wonderland (Tauck)	8 Days	$6690	Dates & Tour Info	Get a Quote
Galapagos: Wildlife Wonderland Mysteries of the "enchanted islands" that time forgot, a virtual wildlife wonderland... but how did the birds, reptiles and small mammals, found nowhere else on Earth, first make their way here... what is the real story behind the disappearance of the Galápagos Tortoise... how did naturalist Charles Darwin miss the pink iguana – discovered 150 years after his visit but millions of years old... Get ready to sleuth! This eight-day family adventure takes guests to the exotic Galápagos Islands, a region rich with a variety of local wildlife, flourishing flora and on-island excursions. Sailing through the four-island system by panga and by expedition ship, Santa Cruz II, as you and your family take in the beautiful views on both land and sea. Across this island society; explore the lagoons on Baltra Island that have a variety of birds within its ecosystem including pintail ducks, flamingos and stilts. Snorkel in Santiago Island in Buccaneer Cove where local sea lions may sneak up alongside you and surprise you. Hike up Bartolomé Island accompanied by incredible views at the summit. See the intricacies of the island firsthand! From the red sand of Jervis Island to the marine iguanas who forage for food in the sea, even the crabs are different here, with their bright red and yellow shells that provide quite a contrast to the black-lava rocks of these volcanic islands. Learn from Galápagos naturalists who travel with you... take walks on lave terrains... travel ashore via pangas... swim and snorkel... And much more!
	Patagonia (Tauck)	11 Days	$9990	Dates & Tour Info	Get a Quote
Patagonia In the southern Andes mountains lies one of the most beautiful places on Earth… Patagonia. Astonishing landscapes of jagged Andean peaks and deep fjords carved by glaciers... panoramic vistas of living ice that changes shape and color by the angle of the sun, amid deep water lakes of emerald and turquoise. No wonder some local legends hold that extraterrestrials once lived here. Join us for a remarkable 11-day journey through stunning fjords, glaciers, turquoise lakes, jagged, dramatic mountains valleys populated by exotic wildlife – with an opportunity to experience a slice of daily life in the Patagonian outback. Experience the exotic flora and amazing wildlife of Torres del Paines National Park; Perito Moreno Glacier, one of the wonders of the world; cruises on the Ultima Esperanza Fjord and the Lago Argentina; a private lunch at a ranch where gauchos demonstrate their skills; a private wine pairing dinner in Puerto Natales; excursions led by local guides and naturalists, and so much more... on a Patagonia travel experience that's second to none.
	Essence of South America (Tauck)	12 Days	$10590	Dates & Tour Info	Get a Quote
Essence of South America From the eastern coast of Brazil to Argentina and the western coast of Chile, explore the essence of each destination with unique travel experiences that bring you to the best each country has to offer. One of our most comprehensive South American tours inspires with 12 days of in-depth discoveries of natural and architectural wonders throughout Brazil, Argentina and Chile. Spend multiple nights in world-class cities at fine hotels in the heart of each city. View spectacular Iguazú Falls; sample the fine wines of Chile and famous Argentinian beef; get a behind-the-scenes look at Rio's colorful Carnaval; feel the passion and the heat of the tango and the samba; visit once of the most famous silversmiths of Argentina, the Draghi family; and so much more.

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