The Grand at Moon Palace Cancun – Palace Resorts

Five-star, luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, indulgent spas, complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada, as well as nightly and world-class entertainment.

LOCATION

  • 10 mins. from Cancun International Airport
  • 20 mins. from Dwtn. Cancun

Accommodation Overview

  • Number of rooms: 1,304
  • Grand Deluxe Garden View: 783*
  • Grand Swim Up Suite: 33
  • Grand Family Deluxe: 94
  • Grand Presidential Suite: 202*
  • Grand Presidential Suite (physically challenged): 1
  • Grand Swim up Presidential Suite (king/king): 8
  • Balcony: All
  • Double Whirlpool tub: All
  • *Rooms for the physically challenged: 13
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ROOM AMMENITIES

  • Double whirlpool tub
  • Private bath with shower
  • Balcony
  • Bottle of wine upon arrival
  • Seating area
  • Liquor dispenser
  • Minibar whit sodas, bottled water, juices, domestic, and imported beers (refreshed daily)
  • In-room snacks
  • Lavazza® coffee maker
  • CHI® Bath amenities
  • CHI® Hairdryer and straightener
  • Bathroom scale (Presidential Suites)
  • Bathrobes & slippers
  • Iron and ironing board
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Direct dial telephone
  • Smart TV
  • Apple TV (Presidential Suites)
  • Alarm clock with wake-up light /Radio/ iHome dock
  • 24-hour room service
  • Wi-Fi
  • Pillow menu
  • Aromatherapy menu
  • Turndown service
  • Beach bag
  • Sanitizing kit:
    • 2 face masks,
    • 2 antibacterial gels
    • 3 pouches of sanitizing gel
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RESTAURANTS & BARS

  • CARIBEÑO: Between bldg. 85 & 87, next to Caribbean pool. Caribbean Cuisine.
    Breakfast: 7:00am-11:30am
    Lunch: 12:30pm-4:30pm
    À la carte dinner: 6:00pm-11:00pm
  • CIELITO LINDO Y QUERIDO (R): Downstairs of Central Lobby. Mexican Contemporary
    Cusine. À la carte dinner: 6:00pm-11:00pm
  • CUSCO (R): Next to bldg.94 and Wedding Kiosk. Peruvian Cuisine.
    Breakfast: 7:00am-11:30am
    Lunch: 12:30pm-4:30pm
    À la carte dinner: 6:00pm-11:00pm
  • HABIBI: Central Lobby. Lebanese Cuisine. Opened Mon, Wed, Fri and Sun
    À la carte breakfast: 7:00am-11:00am
    À la carte lunch 12:30pm-4:00pm
    À la carte dinner: 6:00pm-11:00pm
  • JADE: Central Lobby, Asian Contemporary Cuisine.
    À la carte dinner / Robata grill 5:30pm-11:00pm
  • JC STEAKHOUSE (R): Central Lobby, Steaks.
    À la carte dinner: 5:30pm-11:00pm
  • LA CANTINA: Downstairs of Central Lobby. Mexican Cusine.
    À la carte dinner: 6:00pm-11:00pm
  • LE CHÂTEAU (R): Central Lobby. Adults only. French Cuisine.
    À la carte dinner 6:00pm-11:00pm
  • TAVOLA: Central Lobby, Italian Cuisine.
    Lunch 12:00pm–5:00pm
    À la carte dinner: 6:00pm-11:00pm
  • THE GRAND BUFFET: À la carte Breakfast: 06:30 am -11:30am
  • THE GRILL: Between bldgs. 89 & 93
    Snack à la carte service 11:00am-5:00pm
    À la carte dinner: 6:00pm-11:00pm
  • BOULANGERIE: In front of the Grand Ballroom. Crepes, Ice Cream, Paninis and More.
    Snack Service: 24 hours
  • LOS TACOS: Between bldgs. 85 & 86,
    Lunch & Dinner: Autentic Mexican Tacos à la carte: 11:00am-11:00pm
  • SNACK SELVA: At Grand Terrace. Snack à la carte service: 11:00am-5:00pm
  • SNACK WATER PARK: Lunch 11:00am – 5:00pm
  • BEACH CLUB: Beach The Grand at Moon Palace. Bar & Lounge: Bar Service 10:00am-6:00pm
    Snack à la carte service: 11:00am-6:00pm
  • LOBBY BAR: Central Lobby 9:00-1:00am
  • LOUNGE BAR CARIBEÑO TERRACE: Second level 5:00pm-1:00am
  • LOUNGE BAR CUSCO TERRACE: Second Level 5:00pm-1:00am
  • TAPAS & VINO: Central Lobby.
    Snack à la carte service: 4:00pm-11:00pm
  • THE LIBRARY: Speakeasy Bar. Lobby The Grand next to bowling alley 6:00pm-1:00am
  • THE NINTH PIN BOWLING & BAR: Bar & Snack à la carte service: 10:00am-1:00am
  • UNIQUE BAR & SNACKS ADULTS POOL: Between bldgs. 87 & 88
    Bar Service: 10:00am-6:00pm. Snack à la carte service: 11:00am-5:00pm
  • UNIQUE NIGTH CLUB: Central Lobby. Monday, Wednesday & Friday: 10:30pm-3:00am
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RESORT SERVICES

  • Bell staff service
  • Pool concierge
  • 24-hour room service
  • Complimentary Wi-Fi
  • Wedding services ($)
  • Beauty salon ($)
  • Gift shop ($)
  • Jewelry store ($)
  • Doctor on call 24 hrs. ($)
  • Taxi services available 24 hrs. ($)
  • Dry cleaning & laundry service ($)
  • Currency exchange
  • Ice machines
  • ATM machine
  • Cribs & rollaway beds (upon request)
  • Wheelchairs (upon request)
  • Business center
  • PCs for Internet use
  • Spa boutique ($)
  • Palace Vacation Planners ($)
  • Complimentary self parking
  • Palace Rent-A-Car ($)
  • Shuttle to Moon Spa & Golf
  • Golf Academy ($)
  • Hotel Shops ($)
  • Nanny Service ($)
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FACILITIES & ENTERTAINMENT

  • 9 Outdoor pools
    • Caribbean pool
    • Olympic pool
    • Half-Moon pool
    • Selva pool
    • Los Tacos relaxing pool
    • Unique Day Club
    • Family pool
    • Wellness Pool (2)
  • 5 Swim-up bars
    • Caribeño Swim up
    • Cusco Swim up (2)
    • Terraza Grand Swim up
    • Wellness Swim up
  • Fitness Center
  • Spinning
  • Yoga, Pilates, TRX
  • Daily activities – animation
  • Awe Spa facilities ($)
  • Nightly Shows
  • Theater (1,058 people)
  • Sports bar
  • Bowling ($)
  • Beach club
  • Aqua Spinning
  • Playroom – Kids Experience
  • Waterpark
  • Aqua Play
  • Mini golf
  • Wave pool
  • Lazy river
  • ProFlow® Triple
  • Slides
  • Splash zone
  • Bike station
  • Wedding Kiosk
  • Wired Lounge:10:00am-12:00pm
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AWE SPA

  • 76,875.8 sq. ft. – 64 Spa suites
  • 42 Single treatment rooms
  • 20 Double treatment rooms
  • 2 Golden Suites VIPHydrotherapy facilities:
  • Hot & cold plunge, steam room, sauna, sensory pool, relaxation area
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MEETING FACILITIES

  • Convention Center
    • Lobby level:
      • The Grand Ballroom: 32,075 sq.ft.; Max. Capacity: 2,090; Banquet Style
      • The Crystal Ballroom: 7,801 sq.ft.; Max. Capacity: 680; Banquet Style
    • Lower level:
      • The Auditorium: 6,733.9 sq.ft. / Max. capacity 182
      • Orion: 1,873.87 sq.ft. / Max. capacity 100
      • Mercury: 1,802 sq.ft. / Max. capacity 120
      • Neptune: 2,195.62 sq.ft. / Max. capacity 150
    • Outdoor Areas
      • Starlight Terrace 26,366.20 sq.ft.; Max. Capacity: 1,600 Banquet Style
      • Sun Terrace 28,524.36 sq.ft.; Max. Capacity: 900; Banquet Style
      • Cusco Terrace (Second Level) 9,150 sq.ft.;Max. Capacity: 80; Banquet Style
      • Caribbean Lounge 5,274.32 sq.ft.; Max. Capacity: 200; Banquet Style
  • The Grand Boardroom 1,423.53 sq.ft. / Max. Capacity: 13
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ADDITIONAL FACILITIES

  • Nizuc section
  • Sunrise section
  • Moon Spa & Golf Club
  • Golf villas
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PURELY PALACE

Our new Purely Le Blanc program goes beyond our already strict measures, with more than 240 preventive actions in place to ensure everyone’s health and safety.

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