What is and isn’t included in the price shown online for my trip?

The price you see on the Trafalgar website is per person based on two guests sharing a room. Solo pricing can be found in the first step of the booking process, once you have selected your departure.

What’s included in this price:

• All hotels
• Breakfast daily and some evening meals as described in the trip itinerary
• All porterage and restaurant gratuities
• All hotel tips, charges and local taxes
• Sightseeing and activities as described in your itinerary

Airport transfers depend on your destination, please see Airport Transfers for more information

What isn’t included in this price:

• Flights. These can be added during the booking process.
• Extra hotel nights for before and after your trip. These can be added during the booking process.
• Optional experiences. These can be booked and paid for during your trip.
• Travel insurance. This can be added during the booking process. For more information on travel insurance, please see our Travel Insurance page

Can I book flights through Trafalgar?

Yes. Flights are not included in the trip price but you can add flights during the booking process once you’ve selected a departure for your trip. 

Can I book extra hotel nights before or after my trip through Trafalgar?

Yes, you can book extra hotel nights through Trafalgar. Many guests like to give themselves a little more time in a destination before or after their trip.

Additional hotel nights can be added to your booking during the online booking process, simply select your departure date to begin the process.

If you have booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.

If you’ve booked directly through Trafalgar, you can add additional hotel nights through the My Trafalgar portal. Alternatively, please Contact Us and we will be happy to add these extra nights for you.

Please note: All hotels are subject to availability.

Where can I find solo pricing?

The price displayed on our trip pages is for a twin room. To check the solo price for a trip, select Continue on the departure of your choice and view the price and availability of solo rooms in the next step.

You can check the cost and availability of solo pricing from the itinerary page of your chosen trip. Once you’ve selected your trip and departure date, select ‘Continue’ to select your room type and check pricing/availability.

If you see the message that the room is ‘on request’, this means the departure has limited single-room availability. In this instance, we will need to request the single allocation.

Please Contact Us if you need any further assistance.

If you’re a Travel Agent, you can see all pricing and availability in our Travel Agent Portal (TAP).

How much are your deposits and when is full payment due?

Our trip deposit amount and full payment due date depend on your trip level. You can check the trip level for your trip using our trip level document.

Our deposit amounts and full payment due dates are as follows:

Level 1 – $200 Deposit, full payment due 60 days before departure
Level 2 – $350 Deposit, full payment due 90 days before departure
Level 3 – $500 Deposit, full payment due 120 days before departure

All payment dates and amounts are also on your invoice. Please note, deposit and full payment terms may vary for special offers.

Are airport transfers included?

Trafalgar offers complimentary airport transfers for many trips but inclusion depends on your destination.

For more information, please visit Airport Transfers.

What is a definite departure and when will my trip become definite?

When viewing Dates and Prices for your trip, you’ll see some departure dates shown as ‘Definite Departure’. A definite departure has reached a minimum number of guests booked and that particular departure will therefore definitely run barring any extraordinary circumstances.

The number of guests booked can fluctuate, so we can’t show exact numbers. However, departures are regularly updated to show as definite.

You can still go ahead and book a departure not yet marked as definite and in the scenario, this departure doesn’t meet the minimum number of guests you will be offered the best alternative dates or a full refund of any payment made.

We will contact you if there are any changes to your departure -definite or otherwise – that you should be aware of.

What does it mean if a departure says Call Us. And what does On Request mean?

A departure listed as Call Us on the website is almost full and availability will need to be confirmed with our Travel Advisors.

If you select a departure and then receive a message saying that the departure is On Request, this means availability is limited. You will still be able to complete your booking request but your place won’t be confirmed immediately. General tour requests usually take 24 – 72 hours to get confirmation. It is highly likely that your place on an On Request tour will be confirmed.

If you have selected additional hotel nights and the hotel is listed as On Request, the time to confirm this can vary. We aim to get requests answered in 24 – 72 hours.

If your request is taking longer than expected please know we will contact you as soon as possible.

What age range is classed as a child when booking with Trafalgar?

To book a child on to a Trafalgar tour, the child must be aged between 5 and 17 years at the time of travel.

If I need to correct, or add my middle name to a booking, how can I do this?

If your booking is tour only (no internal or international air through Trafalgar), please email us at contactus@trafalgar.com with the details of the change.
If your booking has internal flights as part of the tour or international flights, please call us to speak to one our reservation agents. Any name changes are subject to airline rules and fees.

Can I change my date and/or trip at any time?

Trafalgar guests can book with confidence. You’re free to change your travel plans up until your final payment is due. If you are within the cancellation period, additional charges will apply.

All changes are subject to differences in rates and availability. This policy only applies to your Trafalgar trip, airlines will have different policies and costs.

Please note: Additional amendment fees may be incurred. 

What happens if I can’t go on my trip?

For bookings made through a Travel Agent, please contact the agent if you’re unable to travel.

For trips departing within 24 hours, please call us using the phone number on the website.

Can I book a triple room?

Triple room bookings are available on the majority of our tours, suitable for 2 adults and 1 child. When booking your trip, we define a child as somebody aged 17 or under. A triple room is not recommended for 3 adults, as the third bed is often a rollaway, which may not be comfortable for an adult.

If you’re on a trip as a family of 5 (2 adults and 3 children), then you would require 1 triple room (for 1 adult and 2 children), and 1 double room (1 adult and 1 child).

Are flights included in the trip price?

No. Flights are not included in the trip cost shown on our website but you can add flights to your booking during the booking process (subject to availability). Simply select your desired departure and click Continue to start building your trip package.

Can I book flights through Trafalgar?

Yes. Flights are not included in the trip price but you can add flights during the booking process. Ask your agent to book flights through Trafalgar as part of your booking. Or select Continue on your preferred departure on the trip page and add flights during the online booking process.

What airport information do I need to know?

Your departure
Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues.

Airport check-in
All guests including children must have a machine-readable passport valid for six months after your trip return date along with any applicable visas. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any countries during your trip, and then make your way back home.

Airport security
Before flying, you will go through airport security. Restrictions on what you can take on board and in hand luggage vary from time to time and from country to country, so we recommend you read the latest security advice before traveling. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. More information can be found on the website of the airport you are flying from.

How can I add transfers to my booking?

We’ll be happy to arrange airport transfers for your booking. If you have booked through a travel agent, please reach out to them, and they will contact us and arrange it.

If you have booked directly with us, you can add transfers once flight details have been added. Do this by going to My Trafalgar and clicking on the Extras Tab.

If you are a Travel Agent Partner, please visit TAP to add the details under the Extras Tab

Some transfers may require you to contact us to book.

How do I find transfer times and information?

For transfer times and all other information regarding airport transfers, please see Airport Transfers.

If I need to correct, or add my middle name to a booking, how can I do this?

If your booking is trip only (no internal or international air through Trafalgar), please email us at contactus@trafalgar.com with the details of the change.
If your booking has internal flights as part of the trip or international flights, please call us to speak to one our reservation agents. Any name changes are subject to airline rules and fees.

If my flights were booked through Trafalgar and the flight times change, do I need to do anything?

No. If your flights were booked through Trafalgar then we will notify you or your Travel Agent of any schedule changes. Sometimes the airline will notify you at the same time they notify us. Rest assured, we will contact you if required.

If I booked my own flights and the flight times change, what will happen to my Trafalgar airport transfers?

If you’ve booked your flights independently and provided flight details for a Trafalgar airport transfer then please Contact Us to let us know about the change.

Please ensure you have received a confirmation from Trafalgar reconfirming your transfers, particularly if your departure is in the near future.

Transfers are not available in all destinations, please see Airport Transfers for more information.

The ability to amend transfers will also vary across destinations. We will do our best to make any adjustments, however, if we are unable to confirm please make your own way to the start hotel.

If flights are booked with Trafalgar, are my airline seats guaranteed?

Airline seats are not guaranteed.

Some airlines will allow us to pre request seats in advance, where others will offer advance purchase seating once airline tickets are issued. Most airlines will allow guests to allocate seats at time of check in for flight(s). All seating availability and allocation is subject to the airlines terms and conditions.

Can I book extra hotel nights before or after my trip through Trafalgar?

Yes, you can book extra hotel nights through Trafalgar. Many guests like to give themselves a little more time in a destination before or after their trip.

If you haven’t booked a trip yet
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date and follow the booking steps.

If you are booking through a Travel Agent, they can add your extra hotel nights during the booking process too.

If you have already booked your trip
Don’t worry, you can still add extra hotel nights even if you’ve already booked.

If you’ve booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.

If you’ve booked directly through Trafalgar, you can add additional hotel nights through the My Trafalgar portal. Travel Agent Partners, please log in to TAP where you can add these. Alternatively, please Contact Us and we will be happy to add these extra nights for you.

Please note: All hotels are subject to availability.

If I book the same hotel before or after my trip, will I be in the same room as my trip?

The hotel will do their best to keep you in the same room, however this can’t be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check in.

Is breakfast included when I book extra nights before or after my trip with Trafalgar?

This will vary depending on the hotel.

When you receive your travel documents on the My Trafalgar portal, your hotel booking will show whether breakfast is included.

What are my room options as a solo traveler?

As a solo traveler you can choose between two room options.

Solo room share: You will be matched with another guest of the same gender in a twin room. This option does not incur any solo supplement. This option is not available on trips in Asia, Africa and the Eastern Mediterranean.

Solo room: If you prefer more space, you can opt for a solo room. This option will incur a solo supplement. Solo rooms depend on availability.

What is the solo room share?

Europe, North & South America, Australia & New Zealand trips
If you’d rather not incur an additional expense, consider our solo room share option. We’ll accommodate you with a fellow guest of the same gender, on a twin-bed basis.

Asia, Africa & Eastern Mediterranean
Please note the solo room share option is not available on our Asia, Africa & Eastern Mediterranean trips.

What is the single traveler supplement?

If you prefer the privacy of your own room, you can opt for a solo room. This option incurs a single traveler supplement. The cost will depend on the trip and departure date.

To find out the cost of a solo room, select Continue on the departure of your choice and then select the solo room option.

On many departures, you can enjoy single room upgrades or reduced single supplements.

Where can I find solo pricing?

The price displayed on our trip pages is for a twin room. To check the solo price for a trip, select Continue on the departure of your choice and view the price and availability of solo rooms in the next step.

You can check the cost and availability of solo pricing from the itinerary page of your chosen trip. Once you’ve selected your trip and departure date, select ‘Continue’ to select your room type and check pricing/availability.

If you see the message that the room is ‘on request’, this means the departure has limited single-room availability. In this instance, we will need to request the single allocation.

Please Contact Us if you need any further assistance.

If you’re a Travel Agent, you can see all pricing and availability in our Travel Agent Portal (TAP).

Can I book a group trip?

We offer enticing discounts when you travel with Trafalgar in a group. Secure between 9-48 places on a set departure and enjoy great benefits. Find out more about our Group Travel Benefits.

Can I book a custom trip for a group?

Yes. If you’re traveling a group of 10 or more then you can get in touch with us about arranging a Custom Trip.

How do I use my past guest discount?

If you’ve traveled with us or one of our TTC Family of brands (including Costsaver, Insight Vacations and Luxury Gold) before then you are automatically a member of our Global Tour Rewards program and entitled to a 5% discount of your next trip.

This discount will be applied during the booking process. Simply select your preferred departure and Continue. You will be asked to provide details of your previous trips with Trafalgar or another TTC brand, including the trip name and month and year of travel.

I’ve signed up to your newsletter, how do I use my travel credit?

When you sign up to the newsletter you’ll receive a special code to claim your travel credit. Please see Terms and Conditions for more information.

Is there a discount for group bookings?

If you’re booking for a group of 9+ you may be eligible for a discount of 5% per person. For more details see Group Travel.

What payment methods can I use?

We accept credit/debit card payments (Visa, MasterCard, American Express)

How much are your deposits and when is full payment due?

Your trip deposit amount depends on your trip level. See Trip Deposit Levels to find your tour trip level and deposit amount. Once you’ve found your trip under our Trip Deposit Levels you can see your full payment due date in our Payment Terms.

All payment dates and amounts will appear on your invoice once you’ve booked. Please note, deposit and full payment terms may vary for special offers. Please familiarise yourself with our full Booking Conditions.

Is the trip deposit refundable once I have paid?

Once you have placed a deposit on a vacation, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection.

This deposit protection allows you to use your base deposit of $200 towards a future vacation within the next 5 years. All you have to do is contact us via chat, email contactus@trafalgar.com. or speak with one of our agents to provide the details of your reservation.

How do I gift my Travel Credits to somebody?

If you would like to give someone your travel credit all you need to do is send us an email to contactus@trafalgar.com. Please include:

• Your name
• Original booking number
• Name of the new guest
• New booking number

Trafalgar will then reach out to verify and move everything over as requested.

Do you offer a free booking hold?

Yes. You can secure your place on a tour using our free booking hold. Unless you are booking a departure that features a Last Minute Deal, we can hold your booking for 3 days free of charge. Last Minute Deals are payable on booking.

How long will we spend on the coach?

How much coach travel there is depends on the itinerary but we rarely spend longer than a couple of hours on the coach without a photo stop or visit. Some journeys are much shorter.

What facilities can I expect on a Trafalgar coach?

Regardless of where in the world your tour visits, we do our best to ensure your coach is as comfortable as it can be. However, there can be differences depending on where in the world you’re visiting:

Europe, North & South America, Australia & New Zealand trips
We pride ourselves on having the finest fleet of fuel-efficient, fully air-conditioned coaches – all with reclining seats and on-board restrooms.

The high vantage point from the coach window means you can take in all the glorious scenery, whether it’s a vast rural landscape or an urban city center. We also have onboard Wi-Fi.

Africa & Asia trips
Africa and Asia tour vehicles do not have Wi-Fi on board. On Asia trips, there are no onboard restrooms but we always ensure there are regular rest stops.

What can I bring on the coach with me?

In addition to your suitcase, which gets stored separately on the coach, you can bring one piece of carry-on luggage onto the coach with you. This must be small enough to either fit under your seat or in a small overhead compartment.

The specific dimensions vary by where your trip is:

Europe trips: 12″x11″x6″ (30x28x14 cm)
North & South America, Australia & New Zealand trips: One small piece of hand luggage that does not have telescopic handles
Africa trips: Please note that East Africa safari vehicles cannot accommodate regular luggage dimensions and weights. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

Please note that for safety reasons, small rolling suitcases are not permitted inside the coach.

There are a number of things you may wish to bring on the coach with you, including a travel pillow, something to read, sunglasses, your phone, headphones if you’d like to listen to music, etc.

Do coaches operate seat rotation?

To ensure fairness and to enhance your coach experience Trafalgar practices a daily seat rotation system, which your Travel Director will facilitate. This enables guests to enjoy the panoramic views from a different seat and provides opportunities to get to know your fellow travelers and make new friends each day.

How many people will be on my trip?

The number of guests on tour with you can vary depending on where your tour is going:

Europe trips: An average of 40 to 45 guests
United States and Canada trips: A maximum of 52 guests
Australia and New Zealand trips: A maximum of 50 guests
Asia trips: A maximum of 28 guests
Africa trips: A maximum of 20 guests
Latin America trips: A maximum of 40 to 45 guests

The beauty of taking a guided tour is that you’ll get to know people from all over the globe as part of your group.

What can I expect from a Trafalgar hotel?

Trafalgar hotels are handpicked to ensure they meet our high standards.

Many trips also include our Stays with Stories; properties with character that speak to the heritage of a destination.

What is the check-in procedure at my hotel?

Checking in to your arrival hotel
Official check-in times vary from hotel to hotel. Should your flight arrive in the early morning into the city where your trip begins, you may find yourself arriving at the hotel before noon, and it could be early afternoon before your room is ready (2pm/3pm). Hotels try to prevent this from happening, but check-in times cannot be guaranteed. The hotel will be able to suggest how any spare time could be used to sightsee, relax or enjoy local restaurants while your room is being prepared.

When arriving at your first hotel, check in at the main reception desk. The reception staff will need to know your name and that you are traveling with Trafalgar.

When your trip begins, check-in will be managed by the Travel Director, who will advise you on procedures and hotel features before arrival. They will secure keys and oversee the delivery of your luggage to your room.

Photocopies of documents
Some hotels are required to keep your passport at reception throughout your stay owing to government, country or local laws. You are therefore recommended to bring a photocopy of your passport and any visas with you when you travel.

A useful tip is to photocopy your airline tickets, credit cards and your driver’s license etc. as this can speed up replacements on those rare occasions that the originals are lost. Even easier is to scan your documents and send them to yourself as attachments to your email so that you have access to them if needed.

Keys
Many hotels use magnetic key cards. These may be required to use the elevator. In many hotels, key cards also operate the lighting and air-conditioning. The card is usually inserted into a slot or box located just inside the room in order for the electricity to function and it is a great way to save energy.

Checking out of your hotel
Always make a last-minute check of safe deposit boxes, drawers, wardrobe and bathroom before departing each hotel. If you’ve consumed any items from the mini bar or accessed pay-TV, etc., then you are responsible for paying incidental expenses before departure. We recommend settling any bills in the evening to ensure a smooth departure the following morning.

Are the hotels air conditioned?

We select our hotels for their quality, impeccable service and comfort, and the majority of them have air-conditioning. A few hotels in the northern Alps of Europe do not have air conditioning due to the colder climate.

Will I be able to get laundry done?

Most hotels offer a laundry service; in some cities, laundromats are also available. However, it’s sensible to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.

Will my hotel have WiFi?

Complimentary Wi-Fi is available in most hotel guestrooms and/or communal areas. On some occasions, the Wi-Fi may need an access code from hotel staff. Your Travel Director will provide you with details when checking in to each hotel.

Do the hotels listed on the itinerary ever change?

Yes, hotels can change from those listed on the website or in your travel documents. This might be due to a variety of reasons and is often out of Trafalgar’s control. If this does happen, we will ensure the new hotel is in a similar location and meets our high standards.

What do I need to know about meals and beverages on my trip?

Food and drink is at the heart of every destination. Your trip itinerary contains information on included meals and your Travel Director will provide recommendations for places to eat in each new place.

Specific Dietary Requirements
We encourage guests to advise us of any specific dietary requirements during registration on the My Trafalgar portal. Please also advise your Travel Director of your needs. Hotels and restaurants will be told in advance and suppliers will do their utmost to provide alternative options, although this cannot be guaranteed.

Drinking Water
We care about the planet. With that in mind, we recommend you pack a reusable water bottle for your trip to reduce your plastic waste.

The majority of countries in Europe have safe drinking water. In Eastern Europe, you may find alternative water options are recommended in some areas. Your Travel Director will advise when the use of bottled water is recommended.

There will be multiple rest stops throughout the day where you can refill your bottle with water or purchase a drink. We recommend the app Tap – Find Water Anywhere on your phone, which shows you the nearest refill station.

Find out more about how we MAKE TRAVEL MATTER®

Where do I find which meals are included?

This information is included in the day-by-day itinerary for your trip.

What if I have any special dietary requirements?

We can accommodate vegetarian guests and can assist with diabetic, gluten-free and other medically-recommended diets. Please advise us at the time of booking.

Unfortunately, we’re unable to supply meals in accordance with strict religious requirements. We can’t provide salt-free, Kosher, Halal, requests for specific dietary supplements such as soya milk, and high protein or low-carb meals.

You can inform us of any dietary requirements by logging into My Trafalgar and selecting ‘view trip details’ for your trip. On the right-hand side, you will then have the option to ‘personalize your trip’.

What time should I arrive on Day 1 on my trip?

All the information you need to join your trip, such as your first hotel and what time to get there, will be provided in your trip documents. You can access this by logging into the My Trafalgar portal. These will be available approximately 3 weeks prior to your departure.

What if I arrive late and miss part of the trip?

We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.

Will I have free time?

Yes. We want to ensure you get all you want out of your trip. Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. Some of our trips offer a more relaxed pace, with later starts and longer stays in each place.

If you would like to exclude yourself from an included experience please ensure you speak with your Travel Director, so they are aware of your plans. They will make sure you are aware of any necessary times or meeting points. Please note we cannot provide any compensation or refunds, if you decide to not take part in an included activity or meal.

What different kinds of experiences are available on my trip?

Trafalgar trips feature a range of experiences to get you closer to the heart of your destinations.

Iconic experiences are the must-see experiences included in your trip itinerary. From touring the ruined city of Pompeii in Italy, to wine tasting in Stellenbosch, South Africa, the icons are unmissable travel moments.

Trafalgar gets you closer to the authentic heart of a place by connecting you with local people. Our Be My Guest experiences do just that by inviting you to dine with locals. Feast on a home-cooked lunch at a stud farm in Portugal, or visit a local market with a chef in Lima, Peru.

We’re on a mission to MAKE TRAVEL MATTER®. Our MAKE TRAVEL MATTER® Experiences are included in your itinerary. They benefit the environment and local communities as well as providing guests with a memorable and unique experience.

As well as our included experiences, you can also add Optional Experiences to tailor your trip to your interests. These experiences are available for an additional cost and can be booked and paid for during your trip.

What’s included on my trip?

On a Trafalgar trip, you’ll unlock the best of the world’s top destinations. Your tour includes:

• A knowledgeable Travel Director
• Hand-picked hotels
• All breakfasts and a selection of other meals detailed in your itinerary
• Must-see sightseeing as detailed in your itinerary
• Airport transfers in select destinations. See Airport Transfers for more information.

All trips include free time to explore destinations in your own way. Your Travel Director will be happy to make recommendations, or you can choose from a range of Optional Experiences.

Who will support me on my trip?

All our guests will have access to the personal service of a dedicated and knowledgeable Travel Director. They will be on hand to help guide & support you throughout your trip and are able to offer a true insider’s perspective of each destination.

What is a Travel Director?

Our Travel Directors come from a variety of backgrounds but they all share a passion for travel and their home countries. These experienced professionals show you what the guidebooks can’t – a true insider’s perspective of each destination. Each Travel Director has been through a bespoke training program and many have at least five years’ experience under their belt.

Where do I find which meals are included?

This information is included in the day-by-day itinerary for your trip.

Can I pre-pay gratuities?

On most trips, you have the option to pre-pay gratuities for your Travel Director and Driver at the time of booking. Alternatively, if you would like to show your appreciation to the team, gratuities may also be paid during your trip.

There is no option to pre-pay gratuities on our Asia and Africa trips. If you would like to thank your Trafalgar destination expert, this can be done on tour.

What else do I need to know about tipping and gratuities?

Tipping etiquette varies by country, culture and the situation and it is a gesture that shows appreciation for the quality of service that you received. When traveling with Trafalgar we have pre-paid certain tips and gratuities for you. Baggage handling at hotels, service charges and tips for hotel wait staff (for included meals) will be taken care of by your Travel Director. There are however a few instances where individual tipping is welcome.

In general, if you’re unsure on tipping, don’t go any higher than 10% (unless of course that the service was so fantastic you feel you want to do so). Servers may not receive tips when left on a credit card, so always try to tip in cash whenever possible.

Hotel Services
It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill. Where ice machines are not available and you receive ice from the bar, a small tip to the bartender is always appreciated.

Local Specialists
It is customary to show appreciation for the insights, stories and know-how shared with you by the Local Specialists.

Eating and Drinking
Tips and gratuities will be taken care of by your Travel Director for all meals included in your itinerary. When you are exploring on your own, it’s helpful to know regional norms around tipping.

In North America, it is customary to tip for a variety of services. A restaurant is usually tipped 15-20% of the total bill before tax. Other services, from taxi drivers to hairdressers, normally receive 10%. Your Travel Director can also answer any questions you may have regarding when and how much to tip.

In Europe, there is no obligation to leave a tip, but between 5% and 10% is normal in most European restaurants. Make sure to check that a service charge hasn’t already been added on as this is becoming more common. Also, bear in mind that tipping is only necessary at a table service restaurant. When eating out at a pub or fast food outlet where you order your food from a counter, tipping isn’t necessary or expected.

What do I need to know about daily sightseeing, departure times and the words or phrases I will hear while traveling with Trafalgar?

At Trafalgar, we plan to show you a great deal and always endeavor to make the most of every day of your holiday. In order to make that possible, we thank you in advance for your punctuality, which affords all our guests the opportunity to enjoy their time with us to the fullest.

Departure time is the time when everyone is seated comfortably and the coach is pulling away from the hotel or rest stop. The savvy traveler will always allow themselves enough time for bathroom visits, settling bills and slow elevators. Your Travel Director will choreograph the day to enhance the itinerary and go out of their way to ensure that those all-important timings are clearly explained. They will also provide you with a contact number should you be in need of assistance.

Sightseeing is included in your itinerary and will generally involve a fair amount of walking and standing (as well as sitting). There are a number of terms used to describe sightseeing activities in the itinerary and there are slight differences in their meaning:

A day to relax – No planned activities; time for Optional Experiences or other independent activities. Your Travel Director will be able to assist you with providing ideas and suggestions to match your interests and get the most out of the day.

Orientation tour – Places of interest are pointed out, allowing you to go and explore them on your own.

See – Observe sights while passing by on your coach, cruise or train.

Sightseeing trip – A Local Specialist will accompany you on a trip of a city or site.

Time to relax and discover – Free time on your own.

View – A brief stop to enjoy the sights and take some photos.

Visit – A stop with time to enjoy a specific site.

“Why not see” or “perhaps enjoy” – These phrases refer to Optional Experiences not included in the trip package but which are available for an additional fee. Your Travel Director will be happy to provide you with information regarding these, or other ways in which to spend your free time.

What happens on day 1 of my trip?

All the information you need to join your tour will be provided in your trip documents, which you can find on the My Trafalgar portal. These will be available approximately 3 weeks prior to your departure.

Your Travel Director will also be in touch a few days before your trip to introduce themselves and re-confirm your meeting point.

Is porterage included in a Trafalgar trip?

Yes, for your ease and comfort porterage is included throughout your trip (one item per guest). So you will only have to bring your hand luggage on and off the coach each day. On arrival at each hotel, your case will be delivered to your room by a hotel porter.

Your Travel Director will provide you with a red luggage tag, which helps with identification and security.

We recommend keeping any items you wish to access immediately in your hand baggage.

How can I stay connected on my trip?

Sharing your experiences with friends and family back home is an important part of your trip.

If you choose to bring a smart phone with you, ensure you contact your service provider to find out how much it will cost to use your phone internationally. You might consider disabling data roaming or purchasing a prepaid service or SIM to keep control of costs. Be mindful of other guests if you take a cell phone call on the coach.

Making telephone calls from your hotel room can be very expensive. A pre-paid calling card is an easy way to save money when making telephone calls. Calling cards are readily available for purchase in most stores – please ask your Travel Director for further information.

Complimentary WiFi is usually available on our coaches and your hotel will also provide complimentary WiFi access.

What are Optional Experiences?

Trafalgar itineraries include plenty of free time for you to explore destinations in your own way. Optional Experiences are a great way to make the most of your time and tailor your trip to your interests.

Available Optional Experiences are listed on the trip itinerary. No need to book or prepay, you can do this with your Travel Director on trip and payment can be made by credit card or cash.

Can I prebook Optional Experiences?

To enable you to personalize your Trafalgar experience, you will find a number of Optional Experiences designed to complement the itinerary. These are designed to offer a deeper insight into the culture and character of the areas to be visited and provide some wonderful highlights to your travels. The optional program is designed to let you experience more of what interests you and to get the most from your holiday without replacing or overlapping with anything included in an itinerary.

The majority of Optional Experiences will be offered to you by your Travel Director at the beginning of your trip. Our optional experiences cannot be pre-booked. Some may be subject to change, depending on the time you are traveling or local circumstances including weather and days of the week. Further information will be provided by your Travel Director.

If you would like to see what is available, along with pricing for our optionals please look at the day-to-day itinerary of your trip on our website.

How much walking is involved in your trips?

Our itineraries are a well-balanced mix of walking and enjoying sites from the comfort of your coach.

The activity level and amount of walking can vary, so it is important that you bring adequate footwear to ensure your comfort and safety.

When walking there can be some uneven terrain or times when more walking is required than others.

Can I get a motorized scooter delivered on trip and then transport it on the coach for daily use?

For all specific requirements, including requests such as this, we will ask you to provide us with certain details at the time of booking.

Please note that not all itineraries can accommodate a motorized scooter. We also have limited space within the coach to transport items. We will carefully evaluate if this is possible for your trip.

If you’ve already booked your trip, you can let us know about special requirements by logging into My Trafalgar. Once logged in, you can select to ‘personalize your trip’.

What if I become ill on my trip and am unable to continue?

Your Travel Director will assist you with a doctor’s visit or hospitalisation should you require. Trafalgar has a dedicated Guest Support Department in Europe, or our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement for travel insurance, which is required to travel with Trafalgar.

How can I stay safe on my trip?

Relaxing and switching off from everyday concerns is all part of the holiday experience. Your Travel Director will ensure that things run seamlessly on your trip, however it is a good idea to be aware of issues that might affect your enjoyment and to take precautions to avoid undesirable situations.

Personal Belongings
Many of us carry expensive equipment such as mobile phones and cameras to capture our travel memories and keep in touch with loved ones. Be wary of showing them off in crowded places and never leave them on the table in restaurants, bars, hotel lobbies and public places (breakfast rooms).

Bags
Keep your bag with you at all times. Wear it across your chest and ensure the bag is on the front of the body when you walk through crowded places.

Passport and Documents
Make sure your passport is always safe. Keep it on your person on travel days.
A money belt worn under your clothing is the safest place to carry your passport, as well as other important documents, a spare credit or debit card, larger cash amounts and any emergency contact lists for any credit/ bank cards that you use..
Many hotels provide safety deposit boxes for your use on longer stays, but be sure to reclaim them before checking out. Make a photocopy of your passport and important documents and keep them separately from the originals.

Cash
Only carry as much cash as you need at any time and avoid displaying large numbers of notes when paying for anything.

Hotels
When leaving your room, securely shut all windows and close the door to your room as you exit, with enough force to ensure it properly locks. Remember to keep your room key safely on you. On arrival at a new hotel, familiarize yourself with escape routes and locate the nearest fire exit to your room. Always know how to raise the alarm.

Situational Awareness
Avoid confrontational situations and large gatherings and if at any time a situation doesn’t feel right, walk away.

Hostile Situations
In the very unlikely situation you find yourself in the vicinity of a hostile incident, leave immediately and contact the police. If you are unable to leave, find somewhere to hide, lock the door and keep as quiet as possible. Remember to turn your phone to silent and contact the police.

Can I drink the tap water in the countries I visit?

We care about the planet. With that in mind, we recommend you pack a reusable water bottle for your trip to reduce your plastic waste.

The majority of countries in Europe have safe drinking water. In Eastern Europe, you may find alternative water options are recommended in some areas. Your Travel Director will advise when the use of bottled water is recommended.

There will be multiple rest stops throughout the day where you can refill your bottle with water or purchase a drink. We recommend the app Tap – Find Water Anywhere on your phone, which shows you the nearest refill station.

Find out more about how we MAKE TRAVEL MATTER®.

How does Trafalgar promote sustainable tourism?

Trafalgar is a founding partner of the TreadRight Foundation, a not-for-profit organisation established in 2008. So far, the charity has donated more than US$2 million to help underprivileged communities and support sustainable tourism around the world. Find out more about how we MAKE TRAVEL MATTER®.

How can I add a review of my experience?

Once you have returned home from your Trafalgar trip, you will receive an email from Feefo, who are an independent reviews company that collect guest reviews on behalf of Trafalgar. If you follow the link in this email, you will be able to leave a review of your experience.

We are proud to have a 4.6 / 5 rating on Feefo, based on thousands of independent user reviews, and we truly appreciate you taking the time to review your experience.

I have feedback about my trip, how can I get in touch with you?

If you have feedback about your Trafalgar experience with us, you can do so through our Contact Us page. You can either submit your feedback through the form on the page or call our call center team on the number displayed on the page.

Am I entitled to any perks or discounts as a Trafalgar past guest?

Absolutely. Once you have traveled with Trafalgar you become a member of Global Tour Rewards. This entitles you to 5%* off your next trip, and a number of other benefits.​

Global Tour Rewards discounts are combinable with other Trafalgar discounts, giving you even more opportunities to save.

How do I sign up to Global Tour Rewards?

You don’t have to do a thing. You’ll be automatically enrolled as soon as you get back from your first tour with any TTC Tour Brand. Once you’re a member of the program, you’ll receive an email confirming all the details.

How do I use my discount across different brands?

During the booking process online you will be asked if you are a Past Guest. Complete all requested information to receive your discount. For more help, contact us or speak to your local Travel Advisor.

How will I find out about new trips and offers?

As a member, you’ll receive emails and/or letters with exclusive information about our upcoming tours and offers.

If you don’t receive our newsletter, Sign Up to hear from us about deals, destination advice and other news.

What events will I be invited to?

Each brand may run events at various times throughout the year. We will send you an email or letter as they are scheduled.

I already went on a trip with you a number of years ago. Will I be a member?

It doesn’t matter how long ago you toured with us, if you’ve taken any TTC tour in the past you’ll be enrolled as a member of the new program.

How can I stay connected to my new Trafalgar friends once I am back home?

You can stay connected to the Trafalgar community by following us on social media. Stay up to date and join the conversation on our Facebook, Instagram, Twitter and Pinterest accounts, or join our dedicated past traveler Facebook group, which is exclusively for our Global Tour Rewards members and is a space to connect, share stories of your travels, and find inspiration for future Trafalgar adventures.

How do I book my next trip?

We’re proud that so many of our guests choose to travel with us again and again.

If you’re thinking about another trip with Trafalgar, search our trips to find your next adventure. Don’t forget, past guests automatically join our Global Tour Rewards program so you’ll be entitled to a 5% discount.

I want to travel with another TTC brand – how can I find out more?

Once you have traveled with Trafalgar, we know you’ll be back, and whether you choose to travel with us or one of our sister brands, we’re already excited to see you again.

The Travel Corporation is made up of 40 award-winning brands, who between us visit 70 countries across the globe. From river cruising to youth travel, and safaris to family adventures, TTC’s family of brands offer a plethora of ways to explore our world. Visit The Travel Corporation website to find out more.

How can I make a payment towards my booking?

How you make your payment depends on how you booked your trip.

If you booked with a Travel Agent, you will need to contact your agent and make payments through them.

What are the benefits of registration?

The My Trafalgar portal enables you to register and personalise your upcoming trip with us.

What are the benefits of registration?

Personalized
We will be able to personalize your trip based on your interests, dietary and rooming preferences.

Ease of travel

• Your trip will be seamless, from hotel check-ins to passports and security checks.
• We will have your emergency contact details on file in the unlikely case we’ll ever need them
• You can view your itinerary and trip map day-by-day and check all the relevant travel and booking details
• You can unlock your e-documentation

Social Connection

• Connect with fellow guests and the Travel Director, prior to and during the trip
• Send updates to social networks
• Receive daily trip news and itinerary updates from your Travel Director

Why do I need to pre-register for my trip on the My Trafalgar portal?

We require all our guests to register before they travel. Every travel moment counts so we do this to ensure that your trip runs seamlessly, and it also means we can contact you in the unlikely event of an emergency. Registration only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations etc.

Europe, North & South America, Australia & New Zealand trips
Once registered, you will find all your itinerary details, be able to download your e-Documents and meet your Travel Director online.

Africa & Asia trips
Unfortunately, our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the trip or online. Rest assured, the quality of your on-trip experience will still be impeccable and they are looking forward to meeting you on trip.

When will I receive my e-documentation?

Once registered, you’ll be able to unlock your travel documents approximately 3 weeks prior to departure on the My Trafalgar travel portal, and also access a number of social interaction tools.

Do I need travel insurance?

We highly recommend guests purchase travel insurance prior to your trip. You can either include Trafalgar’s Travel Protection Plan in your booking or purchase insurance independently.

If you purchase your insurance independently, please ensure you add the details on the My Trafalgar portal.

We recommend that any insurance purchased independently should cover: trip interruption, personal injury, medical expenses, and evacuation and repatriation cover including during pandemic events.

What should I pack for my Trafalgar trip?

The weather in your travel destination may vary. We would suggest that you pack layers of clothing. Apps such as Packr and PackPoint will give you great packing tips based on forecasted weather.

A light waterproof jacket may also be useful and a sun hat during the summer months.

Bear in mind that some excursions will take in visits to cathedrals or other religious locations where there may be a restriction on shorts / mini-skirts and bare shoulders.

A comfortable pair of flat shoes /sneakers for walking is essential as you may be visiting cities and sites with cobbled streets and uneven terrain.

Useful items that you may wish to pack can include:

• Phone charger
• Medication
• Adaptor plug
• Travel iron
• Carry bag
• Travel pillow
• A photocopy of your hotel contact list & travel documents
• A photograph of your luggage contents for reference

How much luggage can I bring?

Please see information on Luggage Allowance.

Our standard luggage allowance provides for one main case and one piece of hand luggage per guest.

Main case – not exceeding 23kg (50lbs), with dimensions not exceeding 76cm x 45cm x 25cm (30” x 18” x 10”).

Hand luggage – not exceeding 12”x11”x6” (30x28x14 cm) to fit under your coach seat or in the small overhead compartment. Telescopic handles or wheels not permitted.

So your driver and the hotel porters can safely lift and transport your suitcase throughout your holiday, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Baggage allowances vary from airline to airline and you should check with your chosen carrier for details prior to travel.

Internal flights included in Trafalgar Asia and Egypt tours, the luggage allowance is usually 20kg (44lbs).

East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

Can I bring my small rolling suitcase that I use on the airplane with me in the coach as my carry-on?

No. For safety reasons, small rolling suitcases are not permitted inside the coach. As our coaches have large windows, there is minimal space to store them securely overhead or under the seat. Suggested carry-on is a soft-sided bag similar to backpack, tote bag, etc.

How much travel money should I plan to bring?

When planning how much money to bring, we suggest that you consider such things as spending money for meals that are not included e.g. lunches and beverages, alcoholic drinks etc. Any Optional Experiences/sightseeing trips that you may wish to purchase, as well as shopping, gratuities and any incidentals such as laundry or dry cleaning and so on.

If you plan to purchase local currency before you travel we suggest that you request notes of smaller denominations as many local stores and restaurants may not be willing to accept the higher ones.

While most major credit cards are generally accepted by shops and hotels worldwide, you may find that there is a minimum charge for using them. It is also becoming more common for identification to be requested when making payments by credit card, so remember to carry your passport or driver’s license with you. Visa, American Express or MasterCard are widely accepted in most shops and restaurants.

How do I pay gratuities for my tour?

You have the option to pre-pay gratuities for your Travel Director and Driver at the time of booking. Alternatively, if you would like to show your appreciation to the team, gratuities may also be paid during your trip.

We offer the pre-paid option because guests often like to budget for all elements of their vacation. If you would like to add prepaid gratuities to your booking before you travel then Contact Us.

The pre-paid gratuities option is not available on our Asia and Africa trips.

Will I need to bring electrical adaptors?

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are traveling to.

What are the best travel apps to help me prepare for my trip?

Packr and PackPoint will give you great packing tips based on forecasted weather. Weather Channel or Accuweather are the most popular weather apps to keep up to date with the local weather of the places you will go.

Duolingo will have you covering off the basics of a local language for just 5 minutes a day. Google Translate is great for quick translations.

I am traveling with a child/young person, is there anything specific I need to consider before my trip?

At Trafalgar, our younger guests are just as important as our older ones, so we’ve taken care to craft action-packed itineraries that’ll impress children aged five years or older. All children and young people under eighteen years old must however be accompanied by an adult who will be responsible for their supervision and welfare. Some countries have established practices to prevent international abductions of children and because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are traveling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is traveling internationally: With one parent or guardian; Without a parent; Alone; With an adult who is not a parent or guardian. If the traveling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-traveling parent has custody, the traveling parent will need notarized consent from the non-traveling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.

What is sustainable travel?

It is a culturally sensitive approach to travel, defined by a deep respect for the environment and the communities you encounter. You foster relationships that contribute positively to the socioeconomic fabric and environmental preservation of the places you visit. Your travel experiences are educational, teaching you about environmental sustainability, diverse local cultures, and empower both you and local communities to thrive together.

How can I travel sustainably with Trafalgar?

According to the UNWTO, ‘sustainable tourism should make optimal use of environmental resources that constitute a key element in tourism development, maintaining essential ecological processes and helping to conserve natural heritage and biodiversity.’

With Trafalgar, you can be sure you’ll be contributing to local sustainability through our collaborations with tourism boards like Switzerland Tourism and Tourism Scotland, and our initiatives that safeguard natural heritage, preserve biodiversity, and protect sites of architectural significance.

Find out more about how we MAKE TRAVEL MATTER®

What are the benefits of sustainable travel?

From educating you, the traveler, to supporting local and remote communities, funding environmental conservation, and providing income for millions globally, sustainable travel not only protects the people and finite resources of our planet, but also safeguards travel for future generations to come.

How can I be a more sustainable traveler?

An easy win is to be more conscious of your waste: always use a refillable drinking bottle, bring your own shopping bags, and compost your food scraps. You could also choose to spend your money on travel operators and establishments with good sustainability track records, or use more sustainable transport options like coach or train.

How can we make traveling more sustainable?

When planning a holiday always look for travel operators who are actively addressing sustainability i.e. with climate action plans and sustainability strategies, ensure investing in finding better, more sustainable solutions. You can also pack your own drink bottle, always dine locally and support small local businesses.

What is meant by climate action?

Climate Action refers to any steps taken to address climate change and its impacts, and is one of our focus UN SDGs: Goal 13.

How can sustainable travel affect global warming?

Stopping global warming takes a global effort. That’s why it’s more important than ever to choose travel providers who put sustainable travel at the forefront. Read our climate action plan for more information on how we actively address our emissions.

If I have health and medical needs, how can I best prepare for my trip?

Europe tours
To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on vacation. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage etc.

You might be concerned about enhanced airport security measures about the quantities of liquids that you can carry aboard a plane preventing you from taking your medication on flights. However, as long as your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you’re entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. For example, you can avoid any issues at airport customs in Spain by having your prescription drugs and doctor’s letter readily available. However, not all European countries have the same regulations.

Everyday over-the-counter medicines are not carried on the coach. Your Travel Director will be able to advise you where to purchase items if needed.

Please contact your doctor or health care provider before traveling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must follow entry, health and other requirements of the countries visited during your trip.

You can keep informed of current health news by visiting the Travel Health Pro website.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc. or has a condition requiring special attention.

Please notify Trafalgar of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those traveling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles and for personal needs such as dining, dressing etc.

Rest of the world
To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on holiday. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage etc.

You might be concerned that enhanced airport security measures concerning the quantities of liquids that you can carry aboard an aircraft will prevent you from taking your medication on flights. However, as long as your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you’re entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. Please also contact your doctor or health care provider before traveling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must comply with entry, health and other requirements of the countries visited during your trip.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc. or has a condition requiring special attention.

Please notify Trafalgar of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those traveling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the coach and other vehicles and for personal needs such as dining, dressing etc.

Will I need any vaccinations?

Travel vaccinations
This will depend on the destinations you are traveling and your personal health circumstances. Be sure to speak to your Travel Agent or doctor to find out if vaccinations are required. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your holiday.

Vaccination against Covid-19
Covid-19 vaccination is not mandatory to travel with Trafalgar however we strongly advise that guests are vaccinated against Covid-19 before your tour.

Can I bring a wheelchair or a motorized scooter on my trip?

Wheelchair
Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re traveling with someone who’s willing to provide personal assistance

Motorized scooter
Not all itineraries will be able to accommodate a motorized scooter, but it is important that we look into all elements of the vacation and our guests needs.

For all specific requirements, including requests such as this, Please tell us at the time of booking if you plan to bring a wheelchair or a motorized scooter to ensure we can meet your needs.

How can I add dietary requirements to the booking?

You can add your dietary request by logging into your My Trafalgar profile and selecting ‘Personalise Your Trip’ on the right-hand side. This will allow you to inform us of any dietary requirements or other vacation needs.

How can I talk to someone about booking my trip?

Please visit Contact Us to find out how you can get in touch.

Unfortunately, due to extremely high call volumes, our call wait times are currently very long. You can search and book a trip online and manage your booking via our My Trafalgar service.