By: Pavlus Verified Traveler on 09/21/2025

Planning went smoothly, and Victoria was great, as usual, in helping us get the vacation planned. The guest services team also did a good job in finding pre-cruise lodging in Montreal.

By: Pavlus Verified Traveler on 09/17/2025

Pavlus is great. The Viking itinerary was new and not the best. Maybe one "wow" shore excursion (the optional Alps excursion). The cities were generally not exciting and not many things to see as you cruised down the river (not picturesque). I will not recommend this particular cruise.

By: Pavlus Verified Traveler on 09/13/2025

None. Very happy with your continued service for our vacations.

By: Pavlus Verified Traveler on 08/30/2025

We’ve already booked 2 additional cruises with you.

By: Pavlus Verified Traveler on 08/27/2025

Victoria does a great job of supporting our travel needs.

By: Pavlus Verified Traveler on 08/17/2025

Great job working with Victoria and the cruise line was great

By: Pavlus Verified Traveler on 08/14/2025

Love Oceania. Victoria has been a great asset to our travel plans.

By: Pavlus Verified Traveler on 07/02/2025

Victoria has always been extremely helpful and always available. We are so pleased with Pavlus because of her expertise in helping us to plan our vacations.

By: Pavlus Verified Traveler on 05/30/2025

We really enjoy the discounts, perks and extra bonus check right before leaving on our trips!! Victoria is always available to answer our questions, and is very helpful.

By: Pavlus Verified Traveler on 05/26/2025

All was great but for the boat. Was totally unaware that it was so VERY old and dilapidated. the stateroom was deplorable. This boat needs to be drydocked IMMEDIATELY!!

By: Pavlus Verified Traveler on 04/26/2025

We really enjoyed our cruise on Virgin Voyages and continue to be happy with Victoria.

By: Pavlus Verified Traveler on 04/06/2025

I will definitely book with you again - great job and smooth booking procedure. Great working with Victoria. Thank you

By: Pavlus Verified Traveler on 03/31/2025

WE used Pavlus for the cruise and the air travel and that worked out well. You were high on the hotel for before and after the cruise so we just booked that directly with the hotels. FYI it is a good idea to warn your customers to book their excursions on Oceania ASAP as they sell out or, alternatively, as we did, book tours through toursbylocals.com and get a private tour with private transportations, highly recommended after 12 tours on this cruise! Loved that rebate check right before the cruise from you!

By: Pavlus Verified Traveler on 01/01/2025

We love working with Victoria and she takes care of us.

By: Pavlus Verified Traveler on 12/16/2024

We have been very, very happy with Pavlus and Victoria since discovering you 8-9 years ago. Since we live in the Albuquerque area, we actually came in to meet Victoria face to face years ago at your old office. Things have changed a little bit over the years. We appreciate Victoria and the attention to detail, answers to any questions we might have, etc. We are on your e-newsletter already I believe and appreciate the new offerings and updates that are presented.

By: Pavlus Verified Traveler on 11/27/2024

Victoria always does a great job...good communications and keeps us updated.

By: Pavlus Verified Traveler on 11/20/2024

We really enjoyed the destinations. Viking and Pavlus has timely and relevant information and communication. Thanks you!

By: Pavlus Verified Traveler on 10/30/2024

Great travel experience

By: Pavlus Verified Traveler on 10/26/2024

Keep the discounts/perks coming! Thank you!

By: Pavlus Verified Traveler on 10/23/2024

Victoria Hill is great to work with.

By: Pavlus Verified Traveler on 10/02/2024

As far as making our experience any better I can not offer any suggestions. The help we received from Victoria and the Travel team could not have been any better. The only reason we only gave the cruise itself a 9 rating was the boutique was a huge disappointment and several of the tours were not up to expectations. In towns where there is history and shops way more free time is needed.

By: Pavlus Verified Traveler on 09/29/2024

I can’t say enough good things abt Pavlus! I am a hands on travel planner but your team has always made it so easy I have been left with VERY few details to manage! Thank you!

By: Pavlus Verified Traveler on 09/24/2024

Insight vacation did not book pre stay at hotel even when paying 4 months in advance. Pavlus did booking on own one week before at higher rate and reimbursed us for difference in room rate. This was a professional and nice gesture by Pavlus travel. Will definitely use them in future.

By: Pavlus Verified Traveler on 09/22/2024

We have been with Pavlus for years and always recommend it.

By: Pavlus Verified Traveler on 09/09/2024

By: Pavlus Verified Traveler on 09/08/2024

I was extremely pleased with my Pavllus agent but not as pleased with my vacation. The ship is not new so the state rooms are only average. The food in the specialty restaurants was very good, but in the complementary dining rooms it was.long waits and the food was good, but not in any way outstanding. We were supposed to see a Broadway show which never happened with no excuse. The dance show and the dueling pianos were very entertaining, but the comedians were really terrible.

By: Pavlus Verified Traveler on 09/06/2024

By: Pavlus Verified Traveler on 09/01/2024

Victoria was fine to work with. However, if my husband had not seen an ad for a reduction of the cost and free airfare. Victoria would not have known. We were able to get it after we alerted her. I think there should have been better communication between Pavlus and the cruise line. The actual cruise was disappointing. The ship was not managed well. While our room was large and clean, our balcony was dirty with spiders and bird droppings from Saturday through Thursday, even though we asked for the cleaning every day. All of the staff was friendly and polite, but the social director, Noah , was unprofessional looking and speaking. The dining room was not managed well. Good choices were very limited and most food served room temperature. We loved the lectures and entertainment. The drinks and snacks were great. So, we would not book another trip with this company!

By: Pavlus Verified Traveler on 09/01/2024

By: Pavlus Verified Traveler on 08/30/2024

I praise Victoria Hill for her great service and advice. Always satisfied and that is why we have used you for many years. Michael and Sandee Janin

By: Pavlus Verified Traveler on 08/29/2024

They are great They know their stuff And the refund checks are a nice perk

By: Pavlus Verified Traveler on 08/28/2024

Victoria Hill is an excellent travel planner and provides excellent service. I very much appreciate her work on my behalf.

By: Pavlus Verified Traveler on 08/25/2024

By: Pavlus Verified Traveler on 08/21/2024

By: Pavlus Verified Traveler on 08/20/2024

By: Pavlus Verified Traveler on 08/20/2024

By: Pavlus Verified Traveler on 08/12/2024

I think that my wife and I have been working with Pavlus for cruise travel for four or five years, and have booked eight or nine trips in that period of time. There are not enough superlatives to describe our relationship with Pavlus, all of our questions get answered in a very short period of time.

By: Pavlus Verified Traveler on 08/11/2024

This cruise was wonderful. Victoria was responsive and helpful with our issues. Will definitely book with Pavlus Travel again.

By: Pavlus Verified Traveler on 08/10/2024

Not happy with the food, looked better than it tasted. Not happy that the last port was canceled due to high swells and we weren't given any type of compensation or interesting things to do on ship. Last two days of the cruise were basically sea days and a total waste of time (and money) due to bad weather and swells. Feel like I lost 1/3 of my vacation time of a pretty expensive cruise. I will be contacting Viking as I am not happy with how things were managed.

By: Pavlus Verified Traveler on 08/07/2024

By: Pavlus Verified Traveler on 08/05/2024

By: Pavlus Verified Traveler on 08/03/2024

I am very satisfied with Pavlus and my agent Victoria. When talking with friends and coworkers about travel, I always make it a point to mention Pavlus.

By: Pavlus Verified Traveler on 08/02/2024

The crossing on QM 2 was terrific and Pavlus helped a great deal in helping me with some of our UK hotels. I hope to use them again for another trip.

By: Pavlus Verified Traveler on 08/02/2024

I was disappointed that your company received a statement from RCCL about the IT issue and it took your company several days to pass that information along to me. You guys received the email from RCCL on July 19, 2024 at 10:41am and you sent it to us July 22, 204 at 3:52pm.

By: Pavlus Verified Traveler on 08/02/2024

Pavlus Travel has been very helpful in finding/booking several trips for us. It was a pleasant experience working with Victoria in 2024. The Quark Expedition to West Greenland was good, but they did not provide as much cultural information about the towns we visited as we would have liked. They could have held more lectures on board about the culture and towns we visited.

By: Pavlus Verified Traveler on 07/29/2024

Pavlus is wonderful to work with, always so responsive, always eager to assist me booking travel or just answering my questions.. Everything in life should be as professional as Pavlus Travel.

By: Pavlus Verified Traveler on 07/26/2024

I am happy to be back with Victoria Hill as my planner. I am still waiting on a $200 Viking Credit to my AMEX card.

By: Pavlus Verified Traveler on 07/26/2024

By: Pavlus Verified Traveler on 07/25/2024

Pavlus Travel offered great discounts. I would be happy to refer my friends. We booked a year and 4 months before our River Cruise on Viking. In the beginning Victoria Hill would return my calls within 24 hours. As the time went by I might have to send two emails or several phone calls to get a response. I respected her phone message that said she would get back to me in the order in which my call came in, but after 5 days I thought it was too long. I felt I could get my answers faster and more accurate, dealing directly with Viking. Viking did an outstanding job and exceeded our expectations.

By: Pavlus Verified Traveler on 07/19/2024

Please keep up the good work. Thanks.

By: Pavlus Verified Traveler on 07/11/2024

By: Pavlus Verified Traveler on 07/04/2024

By: Pavlus Verified Traveler on 07/03/2024

By: Pavlus Verified Traveler on 07/02/2024

Outstanding tour director. Trip was well paced, interesting, and not hurried like other tours we've taken with other companies.

By: Pavlus Verified Traveler on 07/01/2024

Viking needs to step up their evening entertainment and improve the quality of some of their local guides

By: Pavlus Verified Traveler on 07/01/2024

I am happy about dealing with Victoria Hill. She has been helpful and prompt. I am not happy with Holland America because they have abondoned their practice of providing classical music to guests. Other than that the cruise to Alaska glaciers went very well. Howard Hurlbut

By: Pavlus Verified Traveler on 06/29/2024

By: Pavlus Verified Traveler on 06/29/2024

Victoria Hill is very good to work with. Too many big ships in some ports at same time.

By: Pavlus Verified Traveler on 06/28/2024

By: Pavlus Verified Traveler on 06/27/2024

By: Pavlus Verified Traveler on 06/26/2024

As this was a first for our agent to work with Noble Caledonia, she managed through. Communications could have been better. When dealing with Noble Caledonia directly, as we did a few times, they were excellent. Noble seems like an excellent company.

By: Pavlus Verified Traveler on 06/25/2024

Nobel Caledonia was a pleasant surprise both in quality and customer satisfaction.

By: Pavlus Verified Traveler on 06/24/2024

It was a perfect vacation for all three generations. We enjoyed our OBC from Pavlus!

By: Pavlus Verified Traveler on 06/20/2024

Great Service and Pricing. thanks,

By: Pavlus Verified Traveler on 06/17/2024

All aspects of the trip went well except for the flights home. The flight from Bali to Singapore was not connected to the flights from Singapore to Doha and Doha to Chicago. We tried to contact the Pavlus emergency number but the call was connected and then dropped. So we had to work with our tour guide who helped us out. Also, we needed a visitors entrance permit to reenter Singapore for our trip home. We were unaware that we needed this and became an issue. Victoria was a pleasure to work with.

By: Pavlus Verified Traveler on 06/15/2024

I booked the cruise and then turned it over to Victoria based on a friend's referral. I found it difficult to get in touch with her by phone and response to email was slow or not at all. I booked my own flights, lodging and train travel connected with pre and post travel. We have two more cruises planned and Victoria was notified by the cruise line. I have hope this will be a better experience.

By: Pavlus Verified Traveler on 06/06/2024

Once again, a fantastic WORRY FREE vacation arranged by Victoria! We traveled with several friends who also booked with Victoria and they all agreed, Victoria is the best! When it appeared nothing was available, Victoria really came through with some nice hotel rooms for all of us in Denali, Alaska. As I have been doing for years - and will continue to do into the future - I will always make just one contact with Victoria for everything I need for any vacation.

By: Pavlus Verified Traveler on 06/05/2024

Viking River Cruise - The Grand European - very nice Victoria is our Pavlus contact, She's great!

By: Pavlus Verified Traveler on 06/05/2024

In general, I have been satisfied with Pavlus Travel and have recommended it to many people. If there's a beef, it has been the sometimes slow response to a telephone question. That has resulted in my request to change agents twice in the past. Maybe agents are just too busy because they have too many clients to deal with.

By: Pavlus Verified Traveler on 06/03/2024

Loved your very competitive pricing and Victoria was able to provide us all we would need. Would definitely use her again

By: Pavlus Verified Traveler on 06/02/2024

By: Pavlus Verified Traveler on 06/01/2024

By: Pavlus Verified Traveler on 05/25/2024

No reply and response at all from Victoria.

By: Pavlus Verified Traveler on 05/16/2024

Pavlus has been great for us.

By: Pavlus Verified Traveler on 05/16/2024

By: Pavlus Verified Traveler on 05/16/2024

By: Pavlus Verified Traveler on 05/15/2024

Excellent service! Thank you!!!

By: Pavlus Verified Traveler on 05/14/2024

Victoria was very patient and very informative with all our questions. Would definitely recommend friends and family in the future. Amawaterways Tulip cruise was a very well run and organized trip. Interesting excursions, interesting people and very well looked after.

By: Pavlus Verified Traveler on 05/03/2024

Yes, we are satisfied on our recent vacation! Victoria really helped us a lot.

By: Pavlus Verified Traveler on 05/01/2024

Excellent experience

By: Pavlus Verified Traveler on 05/01/2024

By: Pavlus Verified Traveler on 04/30/2024

By: Pavlus Verified Traveler on 04/28/2024

By: Pavlus Verified Traveler on 04/27/2024

Princess said they had no more ocean view or balcony cabins but close to the departure date they offered such cabins via an auction (you bid and the one with the highest bid gets the upgrade). This is price gouging. I prefer Princess over the other cruise lines but I hate this "an upgrade goes to the highest bidder" tactic. No complaints with Pavlus.

By: Pavlus Verified Traveler on 04/26/2024

We've taken many river and ocean cruises, always with Viking. We've been going through Victoria for eight or ten years and have been more than pleased with her assistance and advice on our travels. More than once she's been able to assist us in travel issues and we have referred more than a few friends and family to her. We feel that she know our personal taste and preferences and is able to make appropriate suggestions to our inquiries.

By: Pavlus Verified Traveler on 04/25/2024

By: Pavlus Verified Traveler on 04/13/2024

Paris to Zurich vacation was very nice. Working with Pavlus on our river and ocean cruises has been a.vwey good experience. Victoria has been answering my questions in a timely manner and provided knowledgeable answers.

By: Pavlus Verified Traveler on 04/08/2024

Victoria is great!

By: Pavlus Verified Traveler on 03/31/2024

Pavlus was fantastic! Helped with offered upgrades and helped with obtaining on board credit.

By: Pavlus Verified Traveler on 03/26/2024

By: Pavlus Verified Traveler on 02/01/2024

Victoria is thorough and has an extensive knowledge of all travel. I am so glad we were referred.

By: Pavlus Verified Traveler on 01/19/2024

I have been with Pavlus for probably at least 15 years. I live in California but several years ago when I was in Albuquerque on business, I reached out to meet Victoria in person for dinner because for me, that’s the best way to build relationships. I also requested a callback once from Craig directly (who did personally call me :) and we had a nice conversation about my loyalty. So when I happen to make a request regarding an upcoming travel booking for instance, I appreciate the consideration management gives me as a longtime loyal client, and like to think it helps that Victoria and I have personally met and that to Pavlus, I’m not just some random customer — thank you.

By: Pavlus Verified Traveler on 01/13/2024

We are very pleased with Pavlus and Victoria. We have used Victoria for many years and have referred others to her who have also been quite satisfied.

By: Pavlus Verified Traveler on 01/10/2024

Victoria was always available to answer questions and make adjustments to the trip.

By: Pavlus Verified Traveler on 01/10/2024

Staphanie did an excellent job on our family bridges tour!

By: Pavlus Verified Traveler on 12/29/2023

Great vacation! So easy working with Victoria. She was very good about answering all our questions. Recommended her to several friends!

By: Pavlus Verified Traveler on 11/06/2023

Victoria and Leann went above and beyond to change our return flight that we would have missed. Thanks to the both of them!!

By: Pavlus Verified Traveler on 10/04/2023

Victoria was great! I love working with her on our vacation plans.

By: Pavlus Verified Traveler on 08/19/2023

Victoria does a great job!!!!

By: Pavlus Verified Traveler on 08/15/2023

Victoria has been very conscientious about her responsibilities to her clients. She maintains a great sense of humor and responds to our questions within a timely basis.

By: Pavlus Verified Traveler on 07/11/2023

We recently came home from a Mediterranean cruise on NCL. It was a wonderful trip and met all of our expectations! We booked through Victoria who was patient through all of our questions and possible itineraries. I will be using Pavlus again !

By: Pavlus Verified Traveler on 12/11/2022

We took a cruise from Rome though Barcelona and transatlantic to Miami on Oceania. It was terrific. Victoria was very helpful, and we have already booked another cruise for next November with her. WE are very satisfied and will continue to use Pavlus and recommend them to all our friends and acquaintances.

By: Pavlus Verified Traveler on 01/15/2022

Although we were barred from many ports because of COVID restrictions (btw, our ship was COVID free for the 38 days we were aboard) and other countries had redundant paperwork er the virus, Oceania did its usual outstanding job to assure that our cruise was a more than pleasurable event. With only 350 passengers in a ship that carries 1200 during more normal time, this is definitely the time to cruise. Pavlus is an excellent travel agency in all aspects, especially customer response and service. That's why we stay with Oceania and Pavlus for all our cruise needs.

By: Pavlus Verified Traveler on 01/04/2022

We have been booking our travel (mostly Viking Cruises) with Victoria / Pavlus for several years. We like the extra value Pavlus offers on top of Viking's prices.

By: Pavlus Verified Traveler on 12/29/2021

Victoria did an excellent job. We appreciated the On-Board credit!

By: Pavlus Verified Traveler on 12/20/2021

We have worked with Victoria Hill for many years and we appreciate her high level of service! She seems more like a friend than a travel consultant.

By: Pavlus Verified Traveler on 12/16/2021

Other than the way Princess handled our onboard credit, everything else was very good

By: Pavlus Verified Traveler on 11/25/2021

Although I was worried about problems with COVID, and one couple was taken off the boat, it was a great cruise. Victoria was very helpful with the booking process and questions I had before traveling.

By: Pavlus Verified Traveler on 11/15/2021

We have no complaints about Pavlus Travel. .The extra perks are appreciated Victoria Hill is helpful

By: Pavlus Verified Traveler on 11/08/2021

The staff on the American Dutchess was both friendly and efficient in attending to our every need. We really enjoyed the nightly entertainment provide by the band (Excellent!!) and singers (Jeff, Erinn, and Dan) who were also the best we've experienced on a cruise.

By: Pavlus Verified Traveler on 11/07/2021

Victoria handled everything very professionally while my regular planner Donna was unavailable.

By: Pavlus Verified Traveler on 11/06/2021

We have been very happy using Pavlus for the last ten years or so.

By: Pavlus Verified Traveler on 10/26/2021

We loved our trip! Victoria Hill was our agent, and did an outstanding job! We took a 14-day Classic France trip with Gate1. I gave out a couple of Pavlus referrals within our group. We highly recommend your service. Thank you for everything. Pavlus exceeded our expectations in Customer Service. We will be back!

By: Pavlus Verified Traveler on 10/20/2021

Portugal was fabulous. The Douro Viking cruise was peaceful.

By: Pavlus Verified Traveler on 10/08/2021

This was our third Globus trip which we booked through Victoria. I highly recommend Pavlus and Victoria to anyone who asks.

By: Pavlus Verified Traveler on 10/06/2021

Victoria was very attentive to our needs and queries. Pavlus customer service rep was always there to answer our questions and keeping us up to date all the time especially during this period of pandemic where traveling outside the country is almost impossible. Thank you for your great service.

By: Pavlus Verified Traveler on 09/28/2021

Very satisfied with Palvus Travel, however this Globus vacation was a disappointment on multiple levels. It was our second Globus vacation and was not up to the standards and professionalism we experienced on our first trip in 2019. Bridget Forkin

By: Pavlus Verified Traveler on 08/28/2021

In spite of rain in Juneau and few taxis, having to switch hotels and not being told ahead of time, and not being able to dock in Hanes because of Covid, we had a great time. Both Pavlus and American Cruise Lines did a wonderful job of making this trip possible and enjoyable. Your pre-trip check $$$ was most appreciated also. I will continue to use you on future trips. Thank you, Stephanie & Mike Glassey

By: Pavlus Verified Traveler on 08/16/2021

We were very pleased with our trip , such beautiful sights.! Unfortunately, Cosmos allowed unvaccinated people on the tour and 2 (of our group of 7) came down with Covid even though we were vaccinated. I know this is not your fault but it did put a damper on the trip. We have been pleased with the quotes, information and trips we have booked through Pavlus. In fact, when I finish this I am going to contact Victoria for some quotes for next year !

By: Pavlus Verified Traveler on 08/03/2021

Make dealing with Viking easier than directly.