Viking Ocean & Expedition Cancellation Policy:
Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below
unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as
provided by applicable law. Cancellation fees also will apply to changes to departure date; substitutions of itinerary;
substitution of another person for original booked passenger(s); and changes to a promotional fare. No refunds shall
be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless
otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by
applicable law. All cancellations must be in writing and sent to VRC’s office located at 5700 Canoga Avenue, Suite 200,
Woodland hills, CA 91367. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of
the refund, if any, will be subject to a US$350.00 fee per passenger with an issued airline ticket, in addition to the
cancellation fees detailed below in tables A and B.
You acknowledge that your cancellation will cause VRC and Carrier difficulty in selling a replacement cruise or cruise
tour and thus the cancellation fees described herein apply regardless of whether your cruise or cruise tour is resold.
You agree that any losses sustained by VRC and/or Carrier in the event of cancellation would be very difficult or
impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages. The following
cancellation fees will be assessed for all written cancellations received prior to departure up to the scheduled time of
departure:
A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to
the optional shore excursion.
Refusal of Passage; Termination by Passenger: You shall not be entitled to a refund of any amount paid if you must
leave the tour prematurely for any reason unless expressly otherwise stated in your Passenger Ticket Contract, nor
shall VRC or the Carrier be responsible for any lodging, meals, return transportation, medical or other expenses or loss
incurred by any tour participant in these circumstances. Refer to the Passenger Ticket Contract for further details.
Advanced, Cancelled or Delayed; Acts of God; Strikes; Other Changes: VRC and the Carrier reserve the right to
withdraw and/or cancel a tour or to make changes in the itinerary and hotel accommodations whenever, in their sole
judgment, the conditions warrant it. In the event of charters of the vessels, adverse weather or water conditions,
mechanical or other issues with the vessel, docking issues, government or other authority actions, truces, lockouts,
riots, strikes or labor difficulties from whatever cause; or explosion, fire, collision, standing or foundering of the
vessel, or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and
wheresoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, requisitioning of the
vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel,
epidemics or pandemics of communicable diseases (including but not limited to COVID-19, influenza, norovirus),
governmental restraints or declarations relating to epidemics or pandemics, health emergencies, acts of God, or other
circumstances beyond VRC or Carrier’s control, VRC or the Carrier may, at any time, cancel, advance, alter, substitute
or postpone any scheduled cruise or cruise tour and may, but is not obliged to, substitute another vessel or itinerary
and neither VRC nor the Carrier shall be liable for any lodging, meals, return transportation, medical or other expense
or loss whatsoever, whether to booked or actual passengers or third parties, by reason of any such circumstances,
except as expressly set forth in the Passenger Ticket Contract or as required by applicable law.
