Pavlus Travel Luxury Travels Worldwide

Craig Pavlus

CEO and Founder
1.800.528.9300 ext 2106

Craig organized Pavlus Travel 28 years ago after a remarkable 26-year career with TWA serving as Senior Vice President of Marketing, President of TWA Getaway Vacations and President of The Travel Channel. A constant innovator, Craig recognized the Internet in its infancy as the vehicle to market travel to the best places at the best prices to clients throughout the world. Now Pavlus Travel is recognized as one the foremost luxury travel companies worldwide with revenues exceeding $110 million dollars annually. Craig who served on the City of Albuquerque Animal Shelter Board is a an active contributor to Animal Shelter Organizations throughout the United States.


1.800.704.0470 ext 2128

Shelby has been in the Travel Industry since 1995 and started at Pavlus Travel in 1998 as a Corporate Agent.  Having held many positions within the Pavlus organization, Shelby was promoted to President in 2022.  She continues to recognize the importance of consumer relationships and continuously works to identify consumer needs and improve Pavlus’ service levels.  Shelby’s vision is to take our consumer awareness in our discounted pricing and first class customer service to an even higher level.  Shelby has extensive product knowledge, having been on over 50 cruises, in what consumers desire in choosing a vacation. In her spare time she likes to travel and spend time with her family.

Team Management


Vice President of Leisure Sales
1.800.704.0385 ext 2100

Michael joined the Pavlus team in 2011 working closely with the Marketing department. Having held many positions within Pavlus Travel, Michael realizes that bringing the best prices, along with the best service, to each and every one of our clients is vital for Pavlus’ success. As Vice President of Leisure Sales, Michael envisions a more targeted approach to sales, making our clients aware of the best prices on the dream vacations that they are most interested in.


Director of Administrative Services
1.800.528.9300 ext 2103

Ashley came to Pavlus Travel in late 2014 beginning her work in the Administration Department. Working in the Marketing Department, Ashley’s specialty is the marketing of Viking Ocean Cruises, Oceania Cruises, Regent Cruises and many more. She has embarked on many cruises throughout her life, from Mexico to the Caribbean. Ashley’s favorite destination is anywhere tropical, like the Caribbean.


Director of Tour and River Cruise Marketing
1.800.704.0385 ext 2109

Charlotte came to Pavlus Travel in 2018 after graduating from UNM in the spring of 2017.  She has traveled extensively in Europe and is a welcome addition to the marketing team, contributing to email and website content creation as well as Escorted Tours and River Cruise Promotions. Charlotte’s specialty is the marketing of Globus Tours, Tauck Tours, Viking River Cruises as well as all European River Cruises.


Director of Guest Relations
1.800.528.9300 ext. 2161

Heather recently joined the Pavlus Travel team in March of 2023. She resides in Colorado Springs and comes to Pavlus with an extensive background in all aspects of customer satisfaction. With a deeply rooted passion for providing excellent service, Heather is dedicated to transforming dream vacations into tangible memories. Her main goal is to continuously raise her teams service levels and to always go the extra mile for the client. Guiding a talented team of specialists, she thrives on the collaborative effort to provide all our guests with an amazing experience. In her spare time, she enjoys the beautiful outdoors and traveling with her husband.


Director of Ocean Cruise Marketing

Megan joined the Pavlus Team in early 2022. With over 20 years of experience as a marketing professional, Megan is excited to bring her talents and passion for travel to Pavlus. She has experience working for all types of agencies and spent 12 years in New York City working in advertising. Megan currently resides in Pittsburgh, Pennsylvania. She is a passionate animal lover and has traveled all over the world to see wild animals in their natural habitat.


Sales Manager

Erin is originally from Albuquerque, NM and her degree in European Studies and History has fostered her love for travel and culture worldwide. She has worked for Pavlus since 2019, when she started as a Personal Travel Planner, and regularly shares her personal travel experiences, overall knowledge, and general passion for travel with current and new Pavlus clients. Erin has 20 years working in the service industry to include working as a Private Flight Attendant, providing curated experiences for her guests. She is very committed to thorough training of the team, elevated service to all guests, and ensuring each and every vacation booked with Pavlus is a success. She loves living in the Southwest where she spends time making memories with her husband, son, and Boston Terrier.


Director of I.T.

Marc joined the Pavlus Team in 2016 and brought with him a wealth of technology experience that has helped in pushing Pavlus Travel to the next level. Marc’s primary focus is on automation to make Pavlus Travel the most efficient travel agency out there. He also focuses on server administration, backup solutions, general software development and doing whatever it takes to make Pavlus Travel a well oiled machine. Marc is also an animal lover, with a strong bond with dachshunds. He also likes to travel by road, train and plane – whatever it takes to see everything this country and world has to offer.


Director Luxury Sales Development

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