“Meet the Pavlus Travel Team — Luxury Cruise and Tour Specialists Trusted Since 1994.”
Craig Pavlus
CEO and Founder
craig@pavlustravel.com
Craig Pavlus and Pavlus Travel: A National Leader in Luxury Travel
Founder. Industry veteran. Travel Weekly Lifetime Achievement Award recipient. 32 years building one of America’s most trusted luxury travel agencies.
Who is Craig Pavlus?
Craig Pavlus is the founder of Pavlus Travel & Cruise and one of the most recognized figures in U.S. luxury travel. He began his career at Trans World Airlines (TWA) as a ticket and gate agent, rising to President of TWA Getaway Vacations and later Senior Vice President of Marketing. That front-to-back industry experience — from customer service to executive strategy — shaped the way Pavlus Travel has operated for 32 years.
What awards and recognition has Craig Pavlus received?
Craig Pavlus is a recipient of the Travel Weekly Lifetime Achievement Award, one of the highest honors in the U.S. travel industry. He is widely credited with helping shape the modern market for discounted luxury cruises and escorted tours, and is recognized by peers and suppliers alike as a long-term authority in the luxury travel space.
How did Pavlus Travel become a leading luxury travel agency?
Craig Pavlus was among the first travel executives to recognize the internet as a national sales platform. Under his leadership, Pavlus Travel became one of the country’s first major online luxury cruise retailers, building deep supplier relationships that produced exclusive, unadvertised pricing unavailable elsewhere. Today Pavlus represents more than 90 cruise lines, river cruise companies, and tour operators — and has been the number one seller of Tauck worldwide for 20 consecutive years.
Why do travelers choose Pavlus Travel over booking directly?
Three reasons account for it consistently: exclusive pricing not available on supplier websites, zero service fees or booking charges of any kind, and dedicated Travel Planners available seven days a week. Pavlus holds an A+ BBB rating accredited since 1994 and a Net Promoter Score of 84. These are not marketing claims — they are 32 years of the same commitment delivered the same way.
What luxury cruise and tour brands does Pavlus Travel specialize in?
Pavlus Travel is particularly recognized for expertise in Regent Seven Seas, Silversea, Seabourn, Viking Ocean and River Cruises, AmaWaterways, Oceania, Crystal, Tauck, and Abercrombie & Kent — among more than 90 total brands. Every booking carries the same no-fee commitment regardless of brand or price point.
What defines Craig Pavlus beyond his business success?
Craig Pavlus supports medical research, heart health initiatives, and animal welfare organizations — consistently and without seeking recognition. The same values that define his philanthropy define Pavlus Travel: integrity, consistency, and genuine care for the people the company serves. It is the reason Pavlus Travel retains clients across generations and earns the majority of its new business through referrals.
To speak with a Pavlus Travel Planner, call 1.800.528.9300, seven days a week. There is no fee to call, no obligation to book, and no better place to start.
Shelby
ShelbyPresident
1.800.704.0470 ext 2128
shelby@pavlustravel.com
Shelby has been in the Travel Industry since 1995 and started at Pavlus Travel in 1998 as a Corporate Agent. Having held many positions within the Pavlus organization, Shelby was promoted to President in 2022. She continues to recognize the importance of consumer relationships and continuously works to identify consumer needs and improve Pavlus’ service levels. Shelby’s vision is to take our consumer awareness in our discounted pricing and first class customer service to an even higher level. Shelby has extensive product knowledge, having been on over 50 cruises, in what consumers desire in choosing a vacation. In her spare time she likes to travel and spend time with her family.
Team Management
Michael
Vice President, Marketing
1.800.528.9300
michael@pavlustravel.com
Charlotte
Director of Tour and River Cruise Marketing
1.800.704.0385 ext 2109
charlotte@pavlustravel.com
Charlotte is part of the marketing team at Pavlus Travel, where she leads content and promotion strategy for escorted tours and river cruises, with a primary focus on Europe. Since joining Pavlus Travel in 2018, she has specialized in the marketing of leading tour and river cruise brands including Globus, Tauck, and Viking River Cruises, as well as other European river cruise programs. Charlotte develops email campaigns, website content, and destination-focused promotions designed to answer traveler questions and highlight river cruise itineraries, tour inclusions, and value-driven offers. A graduate of University of New Mexico, her firsthand travel experience across Europe helps ensure Pavlus clients discover the right tours and river cruises for their travel style and budget.
Megan
Director of Ocean Cruise Marketing
1.800.528.9300
megan@pavlustravel.com
Meghan is responsible for all major cruise marketing initiatives at Pavlus Travel, with a primary focus on cruise deals, discounted fares, and last-minute offers across the world’s leading luxury cruise brands. Since joining Pavlus in early 2022, she has played a key role in promoting Pavlus Travel’s highly searched 90 Day Ticker—the company’s most popular resource for last-minute cruise deals and cruise discounts. Her work highlights exclusive savings on premium cruise lines including Regent Seven Seas Cruises, Viking Ocean Cruises, Silversea Cruises, and Seabourn. With more than 20 years of marketing and advertising experience, including 12 years in New York City, Meghan develops high-visibility content that helps travelers quickly find the best-priced luxury cruises and take advantage of unadvertised savings worldwide.
Erin
ErinVice President, Leisure Sales
1.866.843.4837
erin@pavlustravel.com
Erin is originally from Albuquerque, NM and her degree in European Studies and History has fostered her love for travel and culture worldwide. She has worked for Pavlus since 2019, when she started as a Personal Travel Planner, and regularly shares her personal travel experiences, overall knowledge, and general passion for travel with current and new Pavlus clients. Erin has 20 years working in the service industry to include working as a Private Flight Attendant, providing curated experiences for her guests. She is very committed to thorough training of the team, elevated service to all guests, and ensuring each and every vacation booked with Pavlus is a success. She loves living in the Southwest where she spends time making memories with her husband, son, and Boston Terrier.
Sarah
Manager, Leisure Sales
1.866.843.2598
sarah@pavlustravel.com
Sarah was born and raised in Southern California and relocated to Maryland to pursue higher education. After earning her degree in Business Communications, she chose to establish her life in Maryland and started a family. With a passion for travel and exploration, she has extensively traveled both domestically and internationally. Sarah joined Pavlus in 2023 as a Travel Planner, where she meticulously ensures that each guest’s vacation is planned and executed with precision and thoughtful consideration. With over 12 years of experience in the travel industry, she brings a wealth of knowledge in tour and cruise operations and customized itinerary development to the team. She is committed to the ongoing success of the Pavlus Travel Planner team, providing exceptional support to every Pavlus guest, and continuously seeking innovative ways to enhance future offerings. She enjoys residing in Maryland on her farm, where she spends quality time with her husband, two children, and their farm animals, including horses.
Dawn
Director of Guest Relations
1.866.843.4836
dawn@pavlustravel.com
Dawn serves as Director of Guest Relations at Pavlus Travel, where she leads client communication, service quality, and post-booking support—key drivers behind Pavlus Travel’s exceptional guest satisfaction and industry-leading Net Promoter Scores (NPS). She oversees guest inquiries, service recovery, and FAQ-driven support, ensuring travelers receive fast, accurate answers before, during, and after their journey. Dawn plays a central role in maintaining Pavlus Travel’s reputation for responsive, high-touch service on luxury cruises and tours worldwide. With a background in business from Oklahoma State University and extensive experience in hospitality operations, she ensures every guest interaction reflects clarity, care, and accountability—turning service excellence into long-term loyalty.
Chris
Director of Air Services
1.800.528.9300 ext 2136
christopher@pavlustravel.com
Christopher Armendariz is part of the management team at Pavlus Travel, where he oversees airfare strategy, flight scheduling, and itinerary coordination to ensure clients receive the lowest available airfares, optimal routing, and preferred seat assignments. Having joined Pavlus Travel in 2020, Christopher brings hands-on experience across sales, guest relations, and service operations—giving him a deep understanding of how air pricing, schedules, and airline rules directly impact the travel experience. He plays a key role in managing discounted business-class and economy airfare, seat selection questions, airline policies, and time-sensitive flight changes for luxury cruise and tour clients worldwide. His work directly supports Pavlus Travel’s high guest satisfaction, service performance, and Net Promoter Scores.
Marc
Director of I.T.
1.800.528.9300
marc@pavlustravel.com
Marc joined the Pavlus Team in 2016 and brought with him a wealth of technology experience that has helped in pushing Pavlus Travel to the next level. Marc’s primary focus is on automation to make Pavlus Travel the most efficient travel agency out there. He also focuses on server administration, backup solutions, general software development and doing whatever it takes to make Pavlus Travel a well oiled machine. Marc is also an animal lover, with a strong bond with dachshunds. He also likes to travel by road, train and plane – whatever it takes to see everything this country and world has to offer.
Janet
JanetDirector Luxury Sales Development
1.800.528.9300
janet@pavlustravel.com
Janet brings more than 40 years of travel industry experience to Pavlus Travel, where she leads client education through vendor webinars, virtual events, and video content designed to help travelers make confident, informed decisions. Her background spans both the land and cruise sides of luxury travel, including work with Tauck and Insight Vacations (Luxury Gold), giving her deep insight into destinations, itineraries, and supplier expertise.
Coming out of retirement to join Pavlus Travel, Janet now partners directly with cruise lines and tour companies to deliver destination-focused webinars, client presentations, and on-demand video resources aligned with where Pavlus guests are actively looking to travel. Her work supports client FAQs, trip planning confidence, and higher engagement before booking—turning trusted education into better travel experiences.
