Pavlus Travel Luxury Travels Worldwide
Craig Pavlus
CEO and Founder
1.800.528.9300 ext 2106
craig@pavlustravel.com
Craig Pavlus, founder and CEO of Pavlus Travel, is indeed recognized as a significant figure in the leisure travel industry. Under his leadership, Pavlus Travel has grown into one of the largest luxury travel agencies in the U.S., specializing in cruises, tours, and high-end vacation experiences. Pavlus’ innovative business strategies, including being one of the first travel agencies to embrace online marketing, helped the company become a major player in the luxury travel market. Pavlus Travel is known for its extensive partnerships with companies like Viking and Tauck, where they are top sellers of river and ocean cruises.
Craig Pavlus has also been honored with several industry accolades, including receiving TravelAge West’s prestigious “Legend of the West” award, which highlights his considerable contributions to the travel industry. His focus on customer loyalty, maintaining a dedicated team even during challenging times like the pandemic, and his pioneering efforts in luxury travel have made him a respected leader in the field.
Shelby
ShelbyPresident
1.800.704.0470 ext 2128
shelby@pavlustravel.com
Shelby has been in the Travel Industry since 1995 and started at Pavlus Travel in 1998 as a Corporate Agent. Having held many positions within the Pavlus organization, Shelby was promoted to President in 2022. She continues to recognize the importance of consumer relationships and continuously works to identify consumer needs and improve Pavlus’ service levels. Shelby’s vision is to take our consumer awareness in our discounted pricing and first class customer service to an even higher level. Shelby has extensive product knowledge, having been on over 50 cruises, in what consumers desire in choosing a vacation. In her spare time she likes to travel and spend time with her family.
Team Management
Michael
Vice President, Marketing
1.800.528.9300
michael@pavlustravel.com
Erin
ErinVice President, Leisure Sales
1.866.843.4837
erin@pavlustravel.com
Erin is originally from Albuquerque, NM and her degree in European Studies and History has fostered her love for travel and culture worldwide. She has worked for Pavlus since 2019, when she started as a Personal Travel Planner, and regularly shares her personal travel experiences, overall knowledge, and general passion for travel with current and new Pavlus clients. Erin has 20 years working in the service industry to include working as a Private Flight Attendant, providing curated experiences for her guests. She is very committed to thorough training of the team, elevated service to all guests, and ensuring each and every vacation booked with Pavlus is a success. She loves living in the Southwest where she spends time making memories with her husband, son, and Boston Terrier.
Sarah
Manager, Leisure Sales
1.866.843.2598
sarah@pavlustravel.com
Sarah was born and raised in Southern California and relocated to Maryland to pursue higher education. After earning her degree in Business Communications, she chose to establish her life in Maryland and started a family. With a passion for travel and exploration, she has extensively traveled both domestically and internationally. Sarah joined Pavlus in 2023 as a Travel Planner, where she meticulously ensures that each guest’s vacation is planned and executed with precision and thoughtful consideration. With over 12 years of experience in the travel industry, she brings a wealth of knowledge in tour and cruise operations and customized itinerary development to the team. She is committed to the ongoing success of the Pavlus Travel Planner team, providing exceptional support to every Pavlus guest, and continuously seeking innovative ways to enhance future offerings. She enjoys residing in Maryland on her farm, where she spends quality time with her husband, two children, and their farm animals, including horses.
Ashley
Director of Administrative Services
1.800.528.9300 ext 2103
ashley@pavlustravel.com
Ashley came to Pavlus Travel in late 2014 beginning her work in the Administration Department. Working in the Marketing Department, Ashley’s specialty is the marketing of Viking Ocean Cruises, Oceania Cruises, Regent Cruises and many more. She has embarked on many cruises throughout her life, from Mexico to the Caribbean. Ashley’s favorite destination is anywhere tropical, like the Caribbean.
Charlotte
Director of Tour and River Cruise Marketing
1.800.704.0385 ext 2109
charlotte@pavlustravel.com
Charlotte came to Pavlus Travel in 2018 after graduating from UNM in the spring of 2017. She has traveled extensively in Europe and is a welcome addition to the marketing team, contributing to email and website content creation as well as Escorted Tours and River Cruise Promotions. Charlotte’s specialty is the marketing of Globus Tours, Tauck Tours, Viking River Cruises as well as all European River Cruises.
Heather
Director of Guest Relations
1.800.528.9300 ext. 2161
heather@pavlustravel.com
Heather recently joined the Pavlus Travel team in March of 2023. She resides in Colorado Springs and comes to Pavlus with an extensive background in all aspects of customer satisfaction. With a deeply rooted passion for providing excellent service, Heather is dedicated to transforming dream vacations into tangible memories. Her main goal is to continuously raise her teams service levels and to always go the extra mile for the client. Guiding a talented team of specialists, she thrives on the collaborative effort to provide all our guests with an amazing experience. In her spare time, she enjoys the beautiful outdoors and traveling with her husband.
Megan
Director of Ocean Cruise Marketing
1.800.528.9300
megan@pavlustravel.com
Megan joined the Pavlus Team in early 2022. With over 20 years of experience as a marketing professional, Megan is excited to bring her talents and passion for travel to Pavlus. She has experience working for all types of agencies and spent 12 years in New York City working in advertising. Megan currently resides in Pittsburgh, Pennsylvania. She is a passionate animal lover and has traveled all over the world to see wild animals in their natural habitat.
Marc
Director of I.T.
1.800.528.9300
marc@pavlustravel.com
Marc joined the Pavlus Team in 2016 and brought with him a wealth of technology experience that has helped in pushing Pavlus Travel to the next level. Marc’s primary focus is on automation to make Pavlus Travel the most efficient travel agency out there. He also focuses on server administration, backup solutions, general software development and doing whatever it takes to make Pavlus Travel a well oiled machine. Marc is also an animal lover, with a strong bond with dachshunds. He also likes to travel by road, train and plane – whatever it takes to see everything this country and world has to offer.
Janet
JanetDirector Luxury Sales Development
1.800.528.9300
janet@pavlustravel.com
Janet has worked in the travel industry for over 40 years, including working on the land (Tauck & Insight Vacations/Luxury Gold) and cruise side of travel.
Janet came out of retirement to join Pavlus Travel. She is working with cruise & tour partners in providing new opportunities of travel knowledge for our Pavlus Travel guests through virtual and in-person events. She is committed to delivering service, and follow-up in planning events, based on where our guest(s) are looking to travel, and want to know more about.
She loves spending time and traveling with my family (including 5 grandchildren), which are all avid Seattle Seahawks fans.
