By: Pavlus Verified Traveler on 09/29/2025

Annette was great in helping us book the trip, as well as helping us to resolve problems with Viking. She is great!

By: Pavlus Verified Traveler on 09/23/2025

Annette is so easy to work with! Her expertise shows as she books cabins in the perfect location, and knows the ins and outs of the cruise lines. Love working with her!

By: Pavlus Verified Traveler on 09/10/2025

Craig, I will always come back to you all as Annette is so wonderful and professional that I can always count on her to have a fabulous vacation. I truly don’t know what to recommend as far as an improvement because it seems seamless of what you all do. Hats off to your staff and thank you for another wonderful cruise. This is out of doubt in our top three as the excursions were tremendous and fun. I know Sherry and John Lundeen said they had a fabulous time and that all went well with their booking from you all as well. Job well done and thank you again. Bill

By: Pavlus Verified Traveler on 08/23/2025

The Distinct Voyage addition was a nice touch. We have 3 more cruises lined up with Annette. Thank you.

By: Pavlus Verified Traveler on 07/14/2025

You guys are doing an excellent job and are always at the top of your game. Many thanks and kudos to Annette.

By: Pavlus Verified Traveler on 06/22/2025

It was so lovely not having to be concerned about taxis or how to manage luggage

By: Pavlus Verified Traveler on 06/11/2025

No problems. Annette excellent as usual

By: Pavlus Verified Traveler on 06/02/2025

Shari is super to work with. Very Very responsive and very timely!

By: Pavlus Verified Traveler on 05/29/2025

Thanks for the wine, champagne and the gorgeous flower arrangement, notto mention the $1250 rebate check. You'll get that back quickly as we have already booked an Oceania cruise for next year.

By: Pavlus Verified Traveler on 05/25/2025

We have booked several cruises with Pavlus and and are happy with your company.

By: Pavlus Verified Traveler on 05/13/2025

I am a long time client of yours!

By: Pavlus Verified Traveler on 05/04/2025

We are likely to work with you for future cruises.

By: Pavlus Verified Traveler on 04/27/2025

This was my 7th Tauck tour, but the first since my wife passed away. I brought the kids and grandkids who all thoroughly enjoyed the trip. However it was somewhat costly and other than driving through Sedona, they really didn't see Sedona, which I believe they really would have liked, particularly the Pink Jeep tours.

By: Pavlus Verified Traveler on 04/08/2025

Perfect!

By: Pavlus Verified Traveler on 04/07/2025

Some confusion over booking hotel rooms … but it worked out ok. G

By: Pavlus Verified Traveler on 04/05/2025

Annette is our TA and we adore her but she doesn’t always respond quickly. I’m guessing it is because she is extremely busy. I’m the type of individual that even if Annette doesn’t have an immediate answer for me just an acknowledgment that she is working on the matter would give me peace of mind. I will say that if you have an emergency she is right on it and gets it done immediately. For me I never know for sure if I don’t hear from Annette is the proper protocol to contact her assistant? We have several more cruises booked with Pavlus that we look forward to going on and plan to continue using Annette as she really is delightful.

By: Pavlus Verified Traveler on 03/14/2025

We just love Annette!

By: Pavlus Verified Traveler on 03/03/2025

Always enjoy Silverseas cruises. Annette our travel advisor communicates with us in a timely manner and anyone else we have spoke with over the course of our travels.

By: Pavlus Verified Traveler on 02/27/2025

Once again we really appreciated all of Annette's support with this trip.

By: Pavlus Verified Traveler on 02/19/2025

Annette and team are wonderful. Love them.

By: Pavlus Verified Traveler on 02/13/2025

Annette is great.

By: Pavlus Verified Traveler on 02/10/2025

I was very pleased to have Annette take care of my travel arrangements. She is very knowledgeable and helpful to my needs.

By: Pavlus Verified Traveler on 02/05/2025

We love the services that Annette and her team provide us! Professional. Knowledgeable. Timely. Just FAB!

By: Pavlus Verified Traveler on 01/19/2025

Annette and Rene are spectacular. I have 4 major future cruises booked with Pavlus, and have recommended Pavlus to friends.

By: Pavlus Verified Traveler on 12/30/2024

Have always enjoyed dealing with Annette. Since my husband passed and we used Regent; I am comfortable traveling solo on Regent.

By: Pavlus Verified Traveler on 12/27/2024

I appreciated the support from Annette and all the alerts you sent to make sure I was aware of deadlines to sign up for excursions and specialty dining.

By: Pavlus Verified Traveler on 12/27/2024

Annette always does an amazing job and advocates on our behalf.

By: Pavlus Verified Traveler on 12/19/2024

We feel very comfortable with our travel agent, Annette. Have always gotten good service.

By: Pavlus Verified Traveler on 12/14/2024

Always a great experience. Annette & Renee are great to deal with, very proactive. I'm sure there are times I drive Annette crazy but she is always professional and accommodating!

By: Pavlus Verified Traveler on 12/08/2024

As always, Annette is fabulous. Always responsive and always takes care of any little glitch that comes along competently and quickly. We love our Viking cruises and we love using Pavlus. And even if Annette is not available, other staff members at Pavlus have been wonderful too. We would never book a cruise without doing it through Pavlus.

By: Pavlus Verified Traveler on 12/05/2024

Everything went very well from our embarkation in St. Lucia to a Saphire Veranda on the 16th and then into a Penthouse suite on the 18th.We could not have asked for a smoother transition. The Food and service on board was exemplary and our disembarkation in Fort Lauderdale was the best that we have ever experienced with our hands held right up to the Limo to take us home. Annette was instrumental in making this all happen.

By: Pavlus Verified Traveler on 12/01/2024

Annette has done a great job and is always easily reached.

By: Pavlus Verified Traveler on 11/21/2024

The ship was bigger than we usually book. The food and entertainment were fair. The crew were excellent but a little over worked. There were too many obnoxious, ill mannered, Jean clothed and baseball capped passengers. We will be only sailing with Regent or Silversea in the future and even they have more crude passengers than in years past.

By: Pavlus Verified Traveler on 10/23/2024

All went well. But we are at an age where we can travel once a year or so…

By: Pavlus Verified Traveler on 10/13/2024

This was our third Globus tour and we have enjoyed them all. Annette and her team did a fine job of keeping us informed in a timely fashion.

By: Pavlus Verified Traveler on 10/11/2024

Annette is great!

By: Pavlus Verified Traveler on 10/11/2024

Love Annette

By: Pavlus Verified Traveler on 10/11/2024

Annette and her team are the best! Passed out her cards to several other guest, too!

By: Pavlus Verified Traveler on 10/09/2024

We will continue to use Pavlus while we are still able to travel!

By: Pavlus Verified Traveler on 09/16/2024

Very happy with your service. Annette takes good care of us!

By: Pavlus Verified Traveler on 09/11/2024

Oceania add-on programs are complex and confusing. Food was above average but not as good as Regent or Silverseas. Excursions filled quickly. difficult to use credit Itinerary change from Malta to Gozo not communicated or explained. Tender program at Gozo was poorly executed

By: Pavlus Verified Traveler on 09/10/2024

Annette did an excellent job for us.

By: Pavlus Verified Traveler on 09/10/2024

By: Pavlus Verified Traveler on 09/03/2024

By: Pavlus Verified Traveler on 09/02/2024

Overall, I like Pavlus Travel, however it is at times hard to obtain information from Pavlus and it is usually through email. We take around 10 cruises per year and I have rarely received any shipboard credit from Pavlus compared to my other travel agent with another company. I do however enjoy the cash back feature of Pavlus. Our Seabourn cruise was average. After 25+ cruises with Seabourn, corporate cost cutting was extremely noticeable. On our recent cruise on the Quest the food had declined greatly, as well as housekeeping issues. At every port we were ready to get off the ship and seek out a nice restaurant. Seabourn was a favored cruise line of ours prior to the pandemic and it seems to have gone down since. Regent is currently our favorite and we are trying out a couple of other luxury lines in the next year.

By: Pavlus Verified Traveler on 08/31/2024

Great as usual

By: Pavlus Verified Traveler on 08/28/2024

We loved our first Viking Ocean cruise and can't wait to book another one. We already have another cruise (river this time) booked with Pavlus for 2026 and look forward to adding more cruises to our future travel plans!

By: Pavlus Verified Traveler on 08/28/2024

By: Pavlus Verified Traveler on 08/26/2024

Response to phone calls are often late. There are times we feel calls are ignored - we have to make follow up calls or text. Sometimes, we need a quick response as the tour / cruise company has a sale deadline. Once there is booking, however we are satisfied with the service. In spite of our comments we had referred our friends who made trips with Pavlus.

By: Pavlus Verified Traveler on 08/26/2024

We were extremely dissatisfied with Silversea on this cruise. They basically took three days off the cruise and made the sea days. The excuse was the weather at Pond Inlet but no one believed them. This was done without any consultation or communication. Based on where the ship was and the requirement for bunker fuel, this decision was made days before. We are frequent expedition cruisers and are used to changes but to change 30% of the cruise to just on open water was not acceptable. Most people we talked to are now looking at moving to Ponant. Royal Caribbean has not done Silversea justice and it appears to now be all about the bottom line.

By: Pavlus Verified Traveler on 08/24/2024

Thamks for all of the great perks from Pavlus travel. By the way, the floral arrangement in Bornholm was very special...looked just like the wonderful gardens we had seen in town that day. We appreciate Pavlus and Annette!

By: Pavlus Verified Traveler on 08/16/2024

It was my first time on Celebrity, food was good, entertainment was great, staff was great, cabin was small. The excursions were mediocre. The Mendenhall/whale watching was too, too long, and over priced. Lots of great areas to sit, all over the ship, a pretty ship, nice pool area.

By: Pavlus Verified Traveler on 08/15/2024

By: Pavlus Verified Traveler on 08/14/2024

Perfect!?

By: Pavlus Verified Traveler on 08/11/2024

The train trip is a long 2 days, with many delays that made us late to both destinations. The food and service were five star, and of course, the scenery was magnificent. The train seating is also old fashioned. The seats are airplane style and don’t swivel around, so we could only really talk to our friends in the dining car, which was disappointing. We would probably not recommend this trip to active travelers.

By: Pavlus Verified Traveler on 08/07/2024

Very pleased with Pavlus. Always give you the best available deal.

By: Pavlus Verified Traveler on 08/02/2024

We were told we would get $300 onboard credit which we did not get. When I showed your agent the email saying this, we were told we would get a check. We still haven’t gotten it. I dislike having to pester for it and wish it could have just been sent.

By: Pavlus Verified Traveler on 08/02/2024

Service is still good but not as good as it was prior to Covid.

By: Pavlus Verified Traveler on 08/02/2024

The Onboard experience remains excellent. The air and land arrangements for door-to-door continue to be very poor, and contracted hospitality staff and usually hopeless. R eally C rappy L and and air

By: Pavlus Verified Traveler on 08/01/2024

Annette is always quick to respond and problem solve if necessary.

By: Pavlus Verified Traveler on 07/30/2024

By: Pavlus Verified Traveler on 07/29/2024

There was some confusion with our pick up from the airport when arriving in Anchorage so it started the vacation on a slighlty rocky foot, but everything was fine after that.

By: Pavlus Verified Traveler on 07/28/2024

We love everything about our trip with the one exception. We had to fly coach on one leg coming home on Air Lingus. That will never happen again. Booked anothet cruise in Feb 2026 In The South Pacific. Honolulu to Papatee. 2 Legs all Business. Period. We met so many peiple who got Delta &American but we had to fly Swiss and Air Lingus. Why? We booked our cruise on our last cruise. Please make sure its JFK to LA then LA to Honolulu. We wont do anything else unless there is a JFK non stop to Honolulu. That would be fabulous.

By: Pavlus Verified Traveler on 07/27/2024

Princess was difficult to deal with and several people in our group cam home with Covid.

By: Pavlus Verified Traveler on 07/22/2024

Wonderful service and care! We love Annette!!! Thank you for helping us solve our travel issues!!!!

By: Pavlus Verified Traveler on 07/22/2024

Been long time Regent travelers. Love Annette.

By: Pavlus Verified Traveler on 07/21/2024

By: Pavlus Verified Traveler on 07/20/2024

Oceania was a line I had not been on before but had heard many good things about it. In working with Annette, I was happy to go on Nautica and to experience Oceania. We were very pleased. Annette has been very helpful, particularly as this was my first time working with her and Pavlus. The way Pavlus operates has been a breath of fresh air, and I look forward to working with Annette and Pavlus again.

By: Pavlus Verified Traveler on 07/18/2024

Three members of our group of six encountered a glitch on their return flight from NCE to ATL. Once we realized there was a problem we contacted PAVLUS. and Renee cured the problem for us.

By: Pavlus Verified Traveler on 07/17/2024

By: Pavlus Verified Traveler on 07/14/2024

Annette is very responsive.

By: Pavlus Verified Traveler on 07/10/2024

Our entire trip was planned and executed with such ease. We had no worry that our trip would be exactly as we expected. It was a joy working with Annette and Renee

By: Pavlus Verified Traveler on 07/08/2024

The cruise on the Azamara Onward was great. The crew really went out of their way to be friendly. I also want to thank Pavlus for signing us up for the Distinctive Voyages complimentary tour. Wonderful day!

By: Pavlus Verified Traveler on 07/03/2024

By: Pavlus Verified Traveler on 06/30/2024

Booking the trip was extremely easy. Crew members on the Joy were delightful.

By: Pavlus Verified Traveler on 06/26/2024

By: Pavlus Verified Traveler on 06/25/2024

Like the rebates. Vacation was absolutely wonderful. Cruising on the Sea Cloud should be on everyone's bucket list. My only complaint is the inconsistent response time to my requests. Sometimes it is great other times annoying. But eventually everything works out.

By: Pavlus Verified Traveler on 06/23/2024

By: Pavlus Verified Traveler on 06/22/2024

By: Pavlus Verified Traveler on 06/21/2024

We really appreciated the extra hotel night provided by Pavlus. The Tauck tour was excellent.

By: Pavlus Verified Traveler on 06/17/2024

SCENIC RIVERBOATS ARE FANTASTIC!

By: Pavlus Verified Traveler on 06/17/2024

I was contacted through a Regent Seven Seas Facebook page and referred to Pavlus Travel. I was pleased with the overall savings provided by Pavlus but thought the level of service lacked. I did complain once regarding not receiving prompt responses to my emails and after that it improved but I felt I should not have had to complain originally to receive good service. After my husband and I got sick on our cruise I reached out to our TA for information and received an email with information regarding with our insurance information but never any offer of assistance or any inquiry as to if we needed additionally help. All in all, I found our TA to be very impersonal and not attentive in anyway. When I hear people talking about how helpful their TA was and how they were there for them no matter what they needed, this definitely was not our experience. I did not experience a level of comfort that if we had a real problem and needed help during our travels that she would be someone I could turn to for help. I would not be comfortable using her or recommending her.

By: Pavlus Verified Traveler on 06/17/2024

We have been using Annette since 2006!

By: Pavlus Verified Traveler on 06/17/2024

Annette did an outstanding job in making multiple changes to this Grand Voyage for Ida and me. Thanks for her above and beyond service

By: Pavlus Verified Traveler on 06/17/2024

One issue arose on our return. No pickup had been arranged to take us from the Philadelphia airport home! Was supposed to have been met by Blacklane. We had to hire a local ride service and pay $188.35. How can we be reimbursed for that? Thanks

By: Pavlus Verified Traveler on 06/17/2024

Annette did a very good job taking care of our flight cancellations and getting the driver in Budapest confirmed.

By: Pavlus Verified Traveler on 06/06/2024

Annette did a great job helping me after my initial cruise was cancelled and I had to find a compatible replacement. As constructive criticism I would say that as a newer traveler and someone who likes all the i’s dotted & t’s crossed, I felt Annette may be used to dealing with more experienced travelers and I felt a little blind going into this trip. As an example, the cruise started in Athens and my wife & I decided to fly in a day early. Annette handled that flight perfectly. This also, though, necessitated an extra hotel night. I asked if this could be done through regent. It took me several days/phone calls to get the answer of no. As the cruise was looming quickly, I called the hotel Regent assigned and arranged to get the same room an extra night so we wouldn’t have to cross to a different room for 1 day. Maybe my expectations are too high, but I would think Pavlus could have taken a stronger role in finding a room for us. For instance-once finding out it couldn’t be booked through Regent, offering me some options. There were other things that left me blind like I found out my air travel was not originally booked (not thru Annette). I called Annette and she resolved it. I never was told where I receive tour tickets until Regent sent its boarding letter. Little things that a relatively new traveler panicks over. All in all great cruise, Annette was very helpful and I would use Pavlus again. As I gain experience traveling, these problems will be small - Randy Larzelere

By: Pavlus Verified Traveler on 05/31/2024

By: Pavlus Verified Traveler on 05/29/2024

Better than expe3cted

By: Pavlus Verified Traveler on 05/27/2024

Our trip with Tauck to Yosemite was wonderful. It was a small group trip and everyone was friendly. The sights were magnificent.

By: Pavlus Verified Traveler on 05/26/2024

We love working with Pavlus. We have referred friends who had good experiences. Annette is super, very professional

By: Pavlus Verified Traveler on 05/20/2024

By: Pavlus Verified Traveler on 05/19/2024

This was my first experience with Pavlus and Regent cruises. Unfortunately it was not a pleasant experience. We were delayed 2 days and missed 2 ports of call. Further, we paid for Business Class air and were bumped to economy on our trip to Barcelona. Regent told me I had to follow-up with American to get some sort of reimbursement. American Air offered me an insulting $25 credit for future travel. I asked for some assistance on how to handle this situation with American and haven't heard back (I've e-mailed twice). I'm generally not a complainer, but this situation warrants it. Brian and Jennifer Stangl

By: Pavlus Verified Traveler on 05/19/2024

We've been with Annette since 2015, and have been very satisfied with our Pavlus experience. It was great to meet Annette and Craig in person on the Explora cruise!

By: Pavlus Verified Traveler on 05/19/2024

It was great to meet Craig and Annette on our cruise.

By: Pavlus Verified Traveler on 05/18/2024

Whirlwind tour of Italy with Tauck. Future trips will be cruises or vacations with one stop packing. Annette was great at keeping me informed of itinerary changes. Would definitely use Pavlus again.

By: Pavlus Verified Traveler on 05/16/2024

Excellent

By: Pavlus Verified Traveler on 05/15/2024

By: Pavlus Verified Traveler on 05/15/2024

Great as always.

By: Pavlus Verified Traveler on 05/13/2024

By: Pavlus Verified Traveler on 05/11/2024

By: Pavlus Verified Traveler on 05/11/2024

Trip was great. Service from Annette is above expectations, as usual!!!

By: Pavlus Verified Traveler on 05/10/2024

Outstanding backup by Erin and Heather after glitches occurred. Have been a Pavlus client for eight years and perhaps twenty trips. Very happy with service.

By: Pavlus Verified Traveler on 05/08/2024

By: Pavlus Verified Traveler on 05/08/2024

The cruise was fine until I ended up in the hospital in Anchorage. Annette offered to help get us home, but I was able to secure flights through AMEX. And the timing of when I could come home was in question until the last minute. Unfortunately since our cruise was cut short by 6 days, I didn't get to book another cruise. Oh well.

By: Pavlus Verified Traveler on 05/08/2024

Always great!

By: Pavlus Verified Traveler on 05/03/2024

Very pleased with accommodation on board and was amazing

By: Pavlus Verified Traveler on 04/28/2024

Annette is beyond wonderful - she is the best travel agent I have ever used and that includes those that you pay a premium to use their "service"

By: Pavlus Verified Traveler on 04/28/2024

Great vacation

By: Pavlus Verified Traveler on 04/27/2024

Love Pavlus and the services you provide for travelers.

By: Pavlus Verified Traveler on 04/27/2024

By: Pavlus Verified Traveler on 04/25/2024

Renee Wallace was very helpful. Too often Annette was unresponsive. Days would go by with no response.

By: Pavlus Verified Traveler on 04/25/2024

Love Pavlus and the attention to detail

By: Pavlus Verified Traveler on 04/24/2024

We arrived in Tokyo at the Conrad and found that our reservation was cancelled. This was prepaid. I had to pay $3300extra for the 2nights. On returning to Atlanta, Blacklane didn’t show up and we had to take a Uber home. We were told we only had a one way reservation. I feel Silverseas is failing to follow through and I haven’t been made whole on this trip. I’ve given you a lot of business and we are getting frustrated at the inconvenience and delays . Improvement needs to be seen for us to stay as a client.

By: Pavlus Verified Traveler on 04/23/2024

We did the Lisbon pre- and Barcelona post-cruise and a cruise with Regent that ended last Friday. The pre-cruise included a fabulous hotel and, overall, we were very happy that we chose to take the offering. The post-cruise was a different issue! Due to the technical delays of gthe Voyager, we arrived to Barcelona a day late. While we were happy that they had our safety foremost in mind, the lack of communication was appaling. It is understandable that the guests with immediate flights home needed to be assisted first but, as post-cruise guests, we received no communication at all! When asking at Deistination Services the person there was very rude. Upon arrival in Barcelona, our guide indicated that she had also not been given any information. She thought that, since we came in a day late, we would stay a day longer which was not the case. She did a fine job with the tours but, while there was some bus time, they were predominantly walking tours. The bus to Girona was only for transportation as the remainder was a walking tour. No meals or other enhancements, for example entry into the Sagrada Familia or special meals were offered. The last full day of the tour was canceled and, while others asked for the hop-on-hop-off bus passes we were to receive for that day, they were denied. The hotel that Regent chose in Barcelona........Let's just say it is not up to Regent standards. Our room was so small that we were unable to roll our medium sized suitcase between the bed and the Ikea-esque desk to the only open space on the floor. Breakfast was a diasaster. The Dining Room was cafeteria-like rather than what one would expect of a 4 or 5-star hotel and the staff wer rude. The only good feature of the hotel was its location. That being said, there were numerous other hotels in the area that appeared to be much nicer. Should I ever go back to Barcelona, I would never consider staying at the NH Calderon. This is a sentiment that my sister conveyed to the hotel manager when asked. Regent offered a $1000 FCC for the delay on the ship, Our understanding is that the guests that boarded after us were compensated with 10% refund and 15% FCC. While we were on the ship and were able to eat/drink the $1000 FCC is not a bid insentive to come back to Regent. We heard many people express this sentiment. For the post-cruise, Regent refunded us $400/person. The refund for the post-cruise is totally unacceptable as we missed 1 1/2 of our 3 days in Barcelona and were housed in a mediocre hotel. All in all, we were disappointed in the Voyager. It does not reflect the luxuriousness that Regent advertises. We may have been more aware of that since our last experience was on the Explorer. The staff, while working hard, were not as observant as we had experienced on the other ship. You constantly had to ask for refills instead of them observing when refills were needed. Also, the food in Compass Rose was frequently either lukewarm or cold. Several times we had to send food back. Bottom line is that I ended up with what was probably Norovirus on the day we disembarked. At least 2 other people we were aware of disembark sick as well. Whatever I had then spread to my sister who was traveling with us.

By: Pavlus Verified Traveler on 04/21/2024

I felt I got several discounts through Pavlus but didn’t get return calls with answers to some of my questions. It depended on who I left a message with. I will certainly use you again but will tell people who I recommend to make sure to call several times if you really want an answer. I gave up sometimes.

By: Pavlus Verified Traveler on 04/19/2024

By: Pavlus Verified Traveler on 04/17/2024

Trip was outstanding. Egyptologist was amazing.

By: Pavlus Verified Traveler on 04/16/2024

Fantastic vacation. Appreciate the upgrade and the OBC.

By: Pavlus Verified Traveler on 04/14/2024

I realize I prefer a full service travel service as they are usually more responsive with advising on areas of the ship and whether a better ship might be available on that time frame. There have been dates that have been screwed up on 3 trips now. I had to spend extra money on hotels and was completely unsatisfied with the Silversea January trip to Australia. Room was always hot and it was more rocky due to a mire superior which was unnecessary on that ship . Regent cruise was good and although flight dates wrong I kept them and paid for one extra night at hotel. U know I will not receive money back but I prefer all loose ends handled .

By: Pavlus Verified Traveler on 04/14/2024

Very disappointed in Norwegian Viva. Took excursions thru them, and got back about 2:30 to find no place to eat, the cabin not made up... They did not usually come till after 3. One day when I came back about 11:15 I called down and finally by 1 PM they made up the cabin. One place open at 2:30 which had only hot dogs and hamburgers. Not what I expected. I doubt I would ever travel with them again, because my list of disappointments is longer than this.

By: Pavlus Verified Traveler on 04/13/2024

By: Pavlus Verified Traveler on 04/12/2024

Will probably not book the RSSC Navigator again unless we really like the itinerary. Just too many little things we did not like about the ship when compared to our recent cruises on the Splendor and Explorer. The staff, however, was great. Additionally, we are glad we visited SE Asia as it was very interesting, but we do not plan to return.

By: Pavlus Verified Traveler on 04/10/2024

My roommate and are are very happy with your service. We had a great cruise vacation. Thanks for making this possible.

By: Pavlus Verified Traveler on 04/10/2024

We are so pleased to have found Pavlus several years ago by recommendation. Annette is terrific. Responsive and very helpful. We love Pavlus and have often recommended you to others but so far no one has followed up. Their loss

By: Pavlus Verified Traveler on 04/03/2024

Annette was very easy to work with and gave us info as requested. Loved the flowers, wine and fruit plate upon entering our cabin! Way to go!

By: Pavlus Verified Traveler on 04/03/2024

Very satisfied

By: Pavlus Verified Traveler on 04/01/2024

Annette is wonderful. We appreciate her hard work

By: Pavlus Verified Traveler on 03/31/2024

By: Pavlus Verified Traveler on 03/25/2024

so far I have appreciated the extra perks provided by Pavlus. I wish there was a way to have a more proactive approach to notifying us guests if there is a reduction in pricing for a trip that is already booked. I actually look through the many emails sent by Pavlus each week, but sometimes if I am busy I cannot get to it. I actually found a price reduction (significant) for our recent Regent cruise and I reached out to Annette to see if we could get the lowered price, instead of paying the higher price as originally scheduled. She was able to do it for us. However, had I not seen the price reduction in the Pavlus email and called about it, I am sure that nobody from Pavlus would have been calling me to tell me about it!

By: Pavlus Verified Traveler on 03/17/2024

Just want to say how much we enjoy working wiht Annette and Renee. We have referred them to several of our friends.

By: Pavlus Verified Traveler on 03/06/2024

We have been very happy with you & have recommended when possible. Annette & Renee are an outstanding team. Pavlus is lucky to have them both.

By: Pavlus Verified Traveler on 03/06/2024

Annette is great to work with!

By: Pavlus Verified Traveler on 03/05/2024

Annette is truly the best of the best as she is always there for us and returns our phone calls and gets us everything that we ask for. I cannot say enough good things about Pavlus travel. I was just telling Annette the other day that I was singing, your praise to another couple on our Regent cruise and they were bragging how great their travel agent is and we kept going back-and-forth and oddly enough we were both talking about Pavlus. We laughed until we cried. Thought you would want to hear that as you were well thought of by your customers

By: Pavlus Verified Traveler on 02/28/2024

Enjoy working with Annette.

By: Pavlus Verified Traveler on 02/05/2024

Annette was great in setting everything up. We had a great time!

By: Pavlus Verified Traveler on 01/26/2024

Your staff are wonderful to work with and very helpful in unexpected flight delays. American Airlines had mechanical problems on our flight to San Juan and Annette and Renee were great in communicating with Viking to reschedule our transfers. We look forward to our next trip with Pavlus as our travel agent.

By: Pavlus Verified Traveler on 01/12/2024

WE CAN'T THANK PVLUS ENOUGH FOR ALL THE WONDERFUL HELP AND ATTENTION WE GET WHEN PLANNING A TRIP ANNETTE IS OUR TRAVEL AGENT AND SHE IS JUST AMAZING. THERE HAS NOT BEEN ONE MIS-STEP IN ANY OF THE TRIPS SHE HAS PLANNED FOR US. I FEEL THAT IS SAYING A GREAT DEAL IN THE KIND OF SERVICE AND HELP WE GET. THANK YOU SO MUCH FOR EVERYTHING!

By: Pavlus Verified Traveler on 01/11/2024

I have already recommended Pavlus Travel, and in particular Annette, to many people. I think so highly of her. She goes above and beyond for clients.

By: Pavlus Verified Traveler on 01/10/2024

Annette always takes the time to present all of the options for my trip. Then she completes the reservations with expediency. We've been using Pavlus Travel (Annette) for over 20 years - the prices are the best!

By: Pavlus Verified Traveler on 01/09/2024

We have been using Annette since 2005 and love her service to us.

By: Pavlus Verified Traveler on 12/30/2023

Annette is the absolute best there is! I just wish I had known of her sooner, but I am glad that I found her when I did. She was highly recommended to me and now I know why.

By: Pavlus Verified Traveler on 12/29/2023

Annette and her team provided exemplary service!

By: Pavlus Verified Traveler on 12/26/2023

Your rebate was great and Annette was very responsive. Excellent customer service.

By: Pavlus Verified Traveler on 10/31/2023

Annette and her associates do an amazing job. Thanks!

By: Pavlus Verified Traveler on 10/04/2023

Annette is great. We appreciate her efficiency, responsiveness and excellent organization. She is always a pleasure to deal with. She also consistently recommends a great stateroom for our cruises. We seem to see sunsets, sunrises and land and scenic sites along the way from our private balcony. We also appreciate the extra onboard credits from Pavlus and the overall extra discount. So all and all, we would never book directly with our favorite cruise line, as long as we have Annette and Pavlus to work with.

By: Pavlus Verified Traveler on 09/29/2023

For years now, Annette has always done an excellent job with our travel plans and all those who we have traveled with. She’s a delight to work with.

By: Pavlus Verified Traveler on 09/27/2023

We had a wonderful time on our Oceania Alaska cruise. A big thanks to Annette for help in all the arrangements. And a thanks to Pavlas for the wine and fruit basket! We recommended you to several others on the cruise!

By: Pavlus Verified Traveler on 09/23/2023

Annette has been very helpful setting things up for me.

By: Pavlus Verified Traveler on 08/25/2023

Great trip… Annette did a wonderful job as usual… also helped our family members on last minute booking on same cruise. Very satisfied…

By: Pavlus Verified Traveler on 08/23/2023

My husband and I were referred to Annette and Pavlus. Annette was extremely helpful in answering our questions, getting us registered and fitting us in under a deadline, even while on her vacation. We found that to be exceptional service by Annette.

By: Pavlus Verified Traveler on 08/19/2023

You guys have been booking our trips for years and we are very happy with your services. Annette is extremely helpful and very knowledgeable.

By: Pavlus Verified Traveler on 07/26/2023

Annette, Shari and Renee took great care of our group of six travelers. I've already booked another cruise for 2024 and I'm planning to book a tour in Hawaii for 2025 with them.

By: Pavlus Verified Traveler on 07/19/2023

It was a fantastic family river cruise with Tauck Bridges. Annette was helpful as always.

By: Pavlus Verified Traveler on 07/03/2023

Annette is ALWAYS a pleasure to work with!

By: Pavlus Verified Traveler on 07/01/2023

Everything was great and Annette did a wonderful job for us.

By: Pavlus Verified Traveler on 05/27/2023

Both Travel Planner (Annette) and the Guest Relations Manager (Renee) were very friendly and helpful to guide us in booking the cruise. They were very professional and answered our repeated questions patiently and thoroughly. They made everything simple and easy and gave us peace of mind. We really appreciated their sincere help and were deeply satisfied through out the whole trip. We will definitely continue to book travel and /or refer friends with or to them again in near future.

By: Pavlus Verified Traveler on 05/19/2023

AMAWaterways Bordeaux cruise was one of the best trips I have ever taken. Annette has been for over 20 years a superb agent.

By: Pavlus Verified Traveler on 05/12/2023

Annette answered all my questions, with full knowledge. She was quick to respond to my inquires and I felt comfortable with her. We have mentioned your company service to friends.

By: Pavlus Verified Traveler on 02/16/2023

I always recommend Pavlus! Annette and other Pavlus team members are highly responsive and always do well by us.

By: Pavlus Verified Traveler on 02/12/2023

NCL Prima Lovely balcony cabins - bathrooms nice, storage closet problem Making reservations for shows and dinners difficult. Bartenders on island and pool deck overwhelmed Once a day turn day ok. Tendering rules change port to port.

By: Pavlus Verified Traveler on 02/06/2023

Love Pavlus. Have referred probably a dozen fellow cruisers to Pavlus. On just last cruise met two other couples who use and recommend Pavlus.

By: Pavlus Verified Traveler on 02/05/2023

Annette did an amazing job getting us a non-stop flight to Cape Town from Washington when Regent was offering a much less convenient combination of flights. It made all the difference in getting to South Africa rested and ready to go. Thanks!

By: Pavlus Verified Traveler on 02/03/2023

Annette and the Team always treat us as Customer #1. They certainly enhance our cruising experience!

By: Pavlus Verified Traveler on 01/12/2023

Annette is always great to work with. I have passed out her card many times.

By: Pavlus Verified Traveler on 01/03/2023

Annette is not only very knowledgeable, but always in our corner when there were problems to solve. Thank you.

By: Pavlus Verified Traveler on 12/29/2022

This was our first experience working with Annette and the Pavlus team and overall it was GREAT! Probably the most noteworthy comments are: - my learning to work and interact with a travel agency when having done all this on my own in the past. - The patience and professionalism Annette and her team, including Renee, demonstrated by being responsive and helpful on our first travel plans as well as getting 2 more on the books. When there was a challenge or question during the travel they were VERY RESPONSIVE and everything worked out just fine for us.

By: Pavlus Verified Traveler on 12/19/2022

Annette is awesome!

By: Pavlus Verified Traveler on 12/10/2022

Annette is an amazing travel planner. She’s extremely efficient and easy to work with. We will definitely book future cruises through Annette.

By: Pavlus Verified Traveler on 11/01/2022

We had a wonderful vacation. Annette was a pleasure to work with and we have referred several people to her.

By: Pavlus Verified Traveler on 10/30/2022

Pavlus Travel -- particularly Annette and her team -- have always come through for us. You're the best!

By: Pavlus Verified Traveler on 10/26/2022

Have been working with Annette for years and have referred her to friends. I will continue to do so.

By: Pavlus Verified Traveler on 10/22/2022

It was a pleasure dealing with Annette. She was always patience with us and very helpful Everything went as planned

By: Pavlus Verified Traveler on 10/10/2022

Just another great vacation with Pavlus assistance. Currently, two more in the works and more after that. Annette, as always, did a super job.

By: Pavlus Verified Traveler on 10/08/2022

Always very satisfied with Pavlus and especially Annette. The trip to Southern Italy and Sicily was everything we hoped for.

By: Pavlus Verified Traveler on 10/05/2022

Annette is the best

By: Pavlus Verified Traveler on 09/29/2022

We really enjoyed our American Cruise Lines cruise on the Columbia and Snake Rivers. As always we appreciated all of Annette and her team's assistance.

By: Pavlus Verified Traveler on 09/02/2022

Outstanding service once again- a hallmark of Annette's performance.

By: Pavlus Verified Traveler on 09/02/2022

Annette is first rate and like a dog with a bone if there are problems, like with our last cruise item. She is responsive and gets things done. Thanks, Annette!

By: Pavlus Verified Traveler on 08/28/2022

Very satisfied with Annette/Pavlus Travel. Looking forward to returning to Regent.

By: Pavlus Verified Traveler on 08/16/2022

Just another great vacation planned with Annette. Can’t go wrong here. We currently have another upcoming cruise with Annette and about to schedule another Tauck Tour with Annette.

By: Pavlus Verified Traveler on 07/17/2022

Annette continues to provide us excellent service. We also appreciate the Pavlus discounts.

By: Pavlus Verified Traveler on 07/15/2022

I greatly appreciate that the travel planner, Annette, was prompt when replying to a query. That level of service is why I would recommend Pavlus Travel.

By: Pavlus Verified Traveler on 07/09/2022

AS ALWAYS, ANNETTE AND HER TEAM ARE RESPONSIVE, KNOWLEDGEABLE, AND PATIENT! I COULD PLAN AND BOOK MOST TRIPS MYSELF THROUGH THE INTERNET BUT QUITE FRANKLY I ALWAYS FEEL I GET BETTER PRICES AND SERVICE BY LETTING PAVLUS DO THE WORK FOR ME!

By: Pavlus Verified Traveler on 07/04/2022

Annette has always done an excellent job supporting us. We will be back.

By: Pavlus Verified Traveler on 06/29/2022

We love working with Annette and the team at Pavlus. Our experiences have always been positive and the entire team is just so nice to work with. Thank you for everything that you do and we look forward to more vacation opportunities together.

By: Pavlus Verified Traveler on 06/21/2022

The tour was fabulous. Annette and Renee were very responsive to our needs and questions! Great job!

By: Pavlus Verified Traveler on 05/28/2022

As usual, Annettee did an excellent job.

By: Pavlus Verified Traveler on 05/28/2022

Annette is the best !

By: Pavlus Verified Traveler on 05/17/2022

Wonderful trip. Annette was great as always, especially since this was our third try for this river cruise.

By: Pavlus Verified Traveler on 02/24/2022

Pavlus and Annette is my travel agent of choice. Thanks Annette.

By: Pavlus Verified Traveler on 02/04/2022

This is our second cruise with Oceania since they restarted. This cruise, an Eastern Caribbean voyage had a total different feel to it. It was a great cruise and we knew going into this vacation that things would be different from our late fall transatlantic cruise. Most of our ports were cancelled and we were re-routed to ports that would accept cruise ships. Omicron was peaking at the time of our cruise and all of the Entertainment team and a few other staff were quarantined (some only as a precaution) during this cruise. It was very quiet, no music, games onboard were very minamal but the food and drinks were plentiful. Annette and Renee kept us informed before the cruise as to what port was cancelled and was always available for a question or two I may have had. Cruising 6 weeks prior I knew what to expect and how well Oceania has been dealing with the pandemic. When onboard we enjoyed the bottle of wine and lovely flowers that were gifted to us from Pavlus Travel. That is always a nice treat for us. We are very thankful that Pavlus travel was recommended to us and are very satisfied with the service we have received from Annette.

By: Pavlus Verified Traveler on 01/30/2022

Very pleased with Annette.

By: Pavlus Verified Traveler on 01/16/2022

Excellent service. Greatly appreciated.

By: Pavlus Verified Traveler on 01/12/2022

Very pleased with Pavlus and especially with Annette and Jennifer. The cruise was so-so because of all the missed ports.

By: Pavlus Verified Traveler on 01/12/2022

I receive great and up-to-the-minute service from Annette and Jenny. Keep up the good work! Best Regards, Kelvin

By: Pavlus Verified Traveler on 01/10/2022

Annette was great…as usual…. Wish things get better so we can book more cruises! Happy New Year.

By: Pavlus Verified Traveler on 01/03/2022

Regent Splendor was great!

By: Pavlus Verified Traveler on 12/28/2021

First of all, thank you for the most generous OBC. It was much appreciated. We love Silversea, and our voyage on the Silver Spirit could not have been better. We were in one of the Silver suites in the new stretched portion of the ship (Suite 1116) which we were told is similar to the Silvers on the Moon and Dawn. The layout, especially the closet, was superior to the Silvers on the Muse and possibly better than the older Silvers on the Spirit. The location was superb. There were no neighbors, the veranda was completely private, and there was no noise from the elevators. Silversea crew was wonderful as always. The food was very good, but we fear that they have increased portion size which is not necessarily good. While we do miss the Main Dining Room, we did enjoy Indochine a lot. We felt that the menu in Atlantide was limited, and having to make a choice of what type of food you wanted before dinner was not as good as just being able to walk into the MDR and make a decision. The Covid protocols were handled very well and passengers and crew adhered to them consistently. Even though we did have one passenger test positive on the transatlantic portion, it was handled very well, and we never felt at risk. We would not hesitate to travel on Silversea in the future.

By: Pavlus Verified Traveler on 12/26/2021

I was totally satisfied with Annette and her group. They are always excellent. But the Royal Caribbean cruise company was quite a disappointment. The only actual decent treatment was in the concierge lounge where the two concierges were excellent. We are used to much better service, and this is one of the reasons that we don't use RC, the only reason we did this time was a special occasion and friends were already booked on it. We had actually not been on a RC since 2011 I think a lot of the problem is so many of the crew is new, as the experienced crew had to find other employment due to COVID.

By: Pavlus Verified Traveler on 12/26/2021

Family Christmas celebration on Oasis of the Seas. Wonderful trip.

By: Pavlus Verified Traveler on 12/26/2021

We love working with Annette. Every time we have a question she is quick to get us an answer. She is very patient with us as we sometimes need to determine the class of service we want to cruise in so getting all of the facts for us is key to making our decisions and Annette always is gracious to get us those details. We look forward to 2022 and with a bit of hope we can get ‘back to normal’ soon.

By: Pavlus Verified Traveler on 12/16/2021

Annette has always been most responsive that is why I am a return customer.

By: Pavlus Verified Traveler on 12/11/2021

Always book with Pavlus!

By: Pavlus Verified Traveler on 12/11/2021

This was our second time to use Pavlus and our first trip. We will leave on the 29th for our next trip. Annette helped us with that one and she referred Sandra to us for the most recent trip. Both were excellent and very professional and efficient! We will use them again and will recommend them to our friends.

By: Pavlus Verified Traveler on 12/10/2021

First time Pavlus customer. I was referred to Annette and am very happy I was. She seamlessly took care of my cancelled cruise and rebooked a different one for us. Just back from that vacation and everything went perfect in these unpredictable times. Service was excellent and we have booked a few more vacations with them.

By: Pavlus Verified Traveler on 12/05/2021

Annette goes above and beyond to make everything perfect for us.

By: Pavlus Verified Traveler on 11/26/2021

Annette took great care of us!

By: Pavlus Verified Traveler on 11/24/2021

Loved Renee she could not have been more helpful. Annette totally came through also. Love the total experience. Doug and Darlene Knecht. Thank you

By: Pavlus Verified Traveler on 11/24/2021

Annette consistently provides friendly fast excellent service. We are very impressed. Thank you!

By: Pavlus Verified Traveler on 11/20/2021

Great communication with Annette - both pre-cruise and post-cruise. She's definitely an asset for Pavlus Travel!

By: Pavlus Verified Traveler on 10/30/2021

Annette, as usual, was amazing in getting everything set up for this anxious traveler. Silversea was awesome. Great job! Great vacation.

By: Pavlus Verified Traveler on 10/24/2021

Annette is very easy to plan with. But we were very disappointed in our American Cruise trip on the Hudson. The cruise director was very unorganized and curt. The hotel manager was rude at times. The housekeeping staff of one often forgot towels, etc when cleaning our room. The excursions were very disappointing as we couldn't go in FDR or Vanderbilt mansions. The bus rides were VERY LONG and uncomfortable. The ship was dated, and in need of updating and sound proofing between rooms. It was a very disappointing trip. Fran and Larry Heaton

By: Pavlus Verified Traveler on 10/22/2021

Annette was timely (quick responses!) and knowledgeable. This cruise was a last-minute thing, but it came together easily.

By: Pavlus Verified Traveler on 10/17/2021

Sandra is great to work with. Always responsive and positive.

By: Pavlus Verified Traveler on 10/13/2021

Great trip. Over the top Regent Service.

By: Pavlus Verified Traveler on 10/02/2021

Annette was a fantastic travel agent. Her communication skills were superb! She kept us informed as to all the changes to our itinerary and all the Covid-19 testing and flight requirements. My wife and I will definitely ask for Annette when we travel again.

By: Pavlus Verified Traveler on 09/29/2021

Everything from the planning process to getting home went very smoothly! It was especially hard being one of the first cruises after Covid and the uncertainty of travel restrictions flying internationally, but, Annette helped us every step of the way. Thank you for an amazing experience!

By: Pavlus Verified Traveler on 09/20/2021

Annette has been helping us with our travel arrangements for many years. We have booked countless cruises and land tours which were all well organized for the best prices as advertised. Our recent land tour in Alaska was really interesting, fun and educational. Thank you for another great travel experience.

By: Pavlus Verified Traveler on 09/15/2021

I am very satisfied with the travel services of Annette and Pavlus. I chose the American Cruise Lines Ohio River Cruise but will not sail on ACL again. ACL needs much improvement to come close to perfect cruising. We had HVAC issues on our July and August sailings. Food was fair.

By: Pavlus Verified Traveler on 09/15/2021

Latest tour was booked through you with Alexander + Roberts on their On Safari Kenya and Tanzania. Great tour, very memorable, saw all of the animals in their natural habitat

By: Pavlus Verified Traveler on 09/02/2021

As always, Annette did a fabulous job planning our trip!

By: Pavlus Verified Traveler on 08/11/2021

Annette has been excellent every step of the way. She listened to the details we were interested in and worked to make everything run smoothly. Our trip to Alaska was picture perfect.

By: Pavlus Verified Traveler on 08/05/2021

No problems with Pavlus Crystal Cruises still leaves an undecided flavor in my mouth. The crew, service, fellow passengers and food were exemplary. The pre-cruise information, the size of the cabins and the lack of visibility of the officers leaves a lot to be desired. The pre cruise check in was not organized well and there was little to no communication of what was going on. At many times I felt like a second class citizen since we weren't in a penthouse cabin. So many people have said what a big deal Crystal makes over birthdays. Ken got a cake at dinner. When we were on Oceania for my birthday, our cabin stewardess decorated the cabin and I had the cake at dinner. Different vibe. Would I sail Crystal again? Maybe. Would definitely be itinerary driven.

By: Pavlus Verified Traveler on 08/01/2021

We continue to be well satisfied with Annette and her colleagues and with Pavlus Travel. Thank you so much.