CostSaver Europe TOCs

1 •summary booking and cancellation terms

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•

Cancellation charges per person if you cancel

Note Included flights are outlined in each itinerary page price panel. Guests travelling on any flights must provide their full name (as appears on passport), date of birth and gender. Incomplete or inaccurate information may result in additional charges payable directly to the airline or in a worst-case scenario, be denied boarding.

Level 1: Cancellation fees are the minimum cancellation fee charged and is used unless the trip is described as Level 2.

Level 2: These trips are listed here but are generally trips which include cruise/ferry, train or intra-trip flight elements.

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booking conditions and other important information

2 •your guided holiday booking

For the purposes of this document reference to “you” or “your” includes all guests in the party. Trafalgar Tours West Inc is the ‘Sales Company’. The ‘Operator’ for the trips will be as described in the table below. Collectively these companies are referred to as ‘CostSaver’.

Your agreement is with Costsaver and a contract is formed when you make a reservation with us that we accept. Enrolment in and payment for a guided vacation shall constitute acceptance by the guest of the terms and conditions in this document. These cannot be varied except in writing by an officer of the Company.

All contracts with Costsaver are made subject to the terms of these booking conditions.

CostSaver is a trading name of Trafalgar Tours Limited (Trafalgar) and the names are used interchangeably within these Booking Conditions.

The invalidity of any provisions herein shall not affect the validity of any other provisions. The agreement shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision. Should any conflict arise between these booking conditions and those contained within our brochures, these booking conditions shall prevai.

disclaimer

departure date

The departure date is the date indicated on the booking confirmation.

security

COVID-19

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the WHO senior citizens and guests with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are vacationing with us. To travel with Costsaver, you voluntarily assume all risks related to exposure to COVID- 19. Full details of hygiene protocols can be found at https:// www.costsavertour.com/travel-wellbeing

Oberammergau and Passion Play

All Oberammergau inclusive vacation prices are indicative only and are subject to change including, but not limited to, hotels, meals, sightseeing inclusions, itineraries, transfers and transportation.

No Book Early savings nor any other discounts are applicable to the Oberammergau portion of the trip.

Deposit protection guarantee is not available on trips including Oberammergau.

Trafalgar has secured hotel accomodations either in Oberammergau or close by in the picturesque villages of the Bavarian Alps. Please note that single and triple rooms are not available for the Oberammergau stay. Solo travellers and triple share guests will be matched and accommodated in a double room with a fellow solo Trafalgar traveler (of the same gender) for the duration of the stay.

All services in Oberammergau are provided by a local agent, and hotel details will be advised by the Travel Director during the trip.

Note Where Oberammergau specific terms and conditions conflict with those for vacations excluding Oberammergau, the specific Oberammergau terms and conditions shall prevail.

what’s included
in the guided holiday price

air transportation

Travel is personal and each individual’s goals and experiences may differ. Costsaver will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any vacation offered by Costsaver.

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Not included unless otherwise outlined in each itinerary page price panel.

Please be advised that due to the Transportation Security Administration’s (TSA) Secure Flight rules, airlines must collect required information from guests. For more information regarding TSA’s Secure Flight rules, please visit tsa.gov.

guided vacation

By air-conditioned luxury motorcoaches, minibus or 4×4 vehicles, trains, ferries and intra-trip flights including light aircraft as described in the respective itinerary. Please note on some regional vacations, transfers and sightseeing trips smaller motorcoaches without toilet facilities may be used used. If, due to circumstances beyond our control, motorcoaches are used otherwise than as advertised, a refund of $ 10 per person will be made.

Toilets may be affected by higher altitude or extreme weather conditions such as freezing temperatures and for the comfort of those on board the motorcoach the toilets may have to be closed. In these circumstances, additional rest breaks will be incorporated into the itinerary.

data allowances please refer to the Costsaver website.

travel director

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hotel accommodations

Experiences, entrance fees and an English-speaking Local Specialist (when required) are included as detailed in the itinerary pages.

Luggage handling of one suitcase per person, at each guided vacation hotel and porter service at airports for intra-air inclusive guided vacations, is included in the price.

free wifi internet service

meals

Meals are included as detailed on itineraries.

sightseeing

transfers

Between airports, hotels, railway stations and piers are only included as indicated on each guided vacation itinerary. There will be no refund for missed or unused transfers. If you did not purchase your flights from Costsaver, you will need to provide your arrival and departure flight information to Costsaver no less than 21 days before flight departure.

It is your responsibility to update Costsaver with any changes to your flight schedule to ensure that you receive your transfers. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information.ransfers resulting from missing or outdated flight information.

porterage

luggage allowances

Due to limited motorcoach capacity, a single bag is allowed with dimensions not exceeding 30”×18”×10” (76×46×25 cm) and weight not exceeding 50 lbs. / 23 kg. Carry-on / hand luggage is restricted to one piece per person, not exceeding 12”×11”×6” (30×28×14 cm) to fit under your coach seat or in the small overhead compartment. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments or under seats and therefore, cannot be accepted as carry-on luggage. Carry-on / hand luggage handling is the responsibility of each guest and must be taken on and off the coach by you each day of the guided vacation.

A charge of US $ 6 or local currency equivalent per travelling day will be collected by the Travel Director if a second piece of luggage is permitted to be carried, or if suitcase exceeds

Complimentary WiFi service is available in many Costsaver hotel guestrooms and / or the public areas of most hotels. In most countries complimentary WiFi is also provided on-board the motorcoaches except in remote locations. The WiFi on the motorcoaches uses the cellular phone network and as a result the connection will be slower than standard broadband and at times may not be available. Audio and Video streaming is not available using motorcoach WiFi.

Note Please note that it may not be available on train trips or when the main Costsaver motorcoach is not being used, such as on transfer motorcoaches and other local services. For further information on which countries WiFi is offered in as well as daily

Tips / gratuities are included for services on guided vacation, except to your Motorcoach Driver and Travel Director (and outside of the Americas to your Local Host and Local Specialists) whose tips / gratuities should be extended on a voluntary, individual basis at the end of your vacation. Included tips / gratuities cover all services provided by dining-room waiters, housekeeping staff and porters at hotels.

Tips / Gratuities for train journeys are subject to other arrangements which may be confirmed with your local sales agent or online reservation agent.

It is the guest’s sole responsibility to secure and/or pay for any and all visas, affidavits, immunizations, etc. that are required in order to be permitted entry into each destination. In some countries you may be subject to entry (reciprocity) fees and/ or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities.

You should check with your Travel Agent or Consular Service for information regarding necessary visa and travel documentation. Where possible we strongly recommend obtaining any required visa or documentation prior to departure. Obtaining documentation while traveling can be a time consuming process and some countries will not issue documentation at the border. For some countries an invitation letter is required from the Ground Handler to send along with the visa application.

Note Please note that entry to any country may be refused even if the required information and travel documents are complete. Costsaver will require

full passport information (full name, date of birth, passport number, issue and expiry dates) prior to final payment.

For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility.

Costsaver bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.

4 • booking changes, cancellations & refunds

name changes

An administration fee of $75 per person will be charged for name changes or name corrections together with any costs incurred, including airline charges and fees.

other booking changes

If a person in a party cancels and there is a room change caused by this cancelation (such as a Double to Single, or Triple to Double), charges for the new room type will be the responsibility of the remaining party.

cancellations and cancellation fees

Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. Please note the following::

If notice of cancelation is received by Costsaver before final payment is due (see Summary Booking and Cancelation table), deposit will be retained along with the Travel Protection payment.

If full payment is not received by the due date (see Summary Booking and Cancelation table), Costsaver has the right to cancel your reservation and your deposit will be forfeited. Costsaver will not be responsible for lost reservations.

Notice of cancelation must be made in writing directly to Costsaver or through your Travel Agent. Please also refer to Costsaver’s Travel Protection.

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• The charges detailed in the Summary Booking and Cancelation table will apply when notice of cancelation is given after the booking is confirmed.

If a guest fails to join the guided vacation on the day of departure, cancelation fees will be 100% (unless the guest notifies us of the delay and joins the guided vacation later at their own expense).

Cancelation fees as per the Summary Booking and Cancelation table apply to additional accommodations and/or chargeable transfers prior to and after the guided vacation or itinerary extensions reserved through Costsaver.

All cancelations fees as per the Summary Booking and Cancelation table are additional to any cancelation fees or other charges that may be levied by your Travel Agent.

Please also refer to Air Cancelation Section below where applicable.

booking conditions and other important information

Costsaver is not responsible for other travel arrangements that you or your party have made outside Costsaver and which are affected by our cancelations.

If the reason for your cancelation is covered under your insurance, you may be able to reclaim these charges from your insurer. You or your Travel Agent are responsible to make the claim to your insurer.

illness or absence

5 •air arrangements reservations / ticketing

Air-inclusive bookings require an additional non-refundable deposit at time of booking. Upon receipt of air deposit, your airfare, taxes and surcharges are final. This will be regardless of future price fluctuations up or down. When booking a guided vacation including flights, you will be required at the time of booking to provide us the full name as detailed on the passport, date of birth, passport number, date and place of issue and expiration date for each guest. For published airfare bookings, a $75 per person processing fee will be charged.

Some tours require full payment upon booking intra-trip and is 100% non-refundable.

Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility along with the fees charged as described above.

Airlines (and other travel providers including Costsaver) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.

air changes or cancellation

airline seating

Seats are limited in our contracted class of service and may not be available on every flight. Costsaver does not hold block space on any airline and does not assure seat availability for every single guided vacation departure date. Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Seat assignments are not guaranteed and are subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances. Seating is solely under the airline’s control. Any additional charge imposed by airlines will be at guests’ expense. Where pre-assigned seats are not offered or different seats are desired, guests must contact the airline(s) directly to arrange seating assignments as well as special meal requests. Costsaver does not assure that these requests will be granted.

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airline frequent flyers

Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Costsaver. It is the guest’s responsibility to request frequent flyer credit from the airline. Costsaver shall not be responsible for matters concerning frequent flyer miles.

6 • general information and conditions

airline schedule changes

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Itinerary changes due to flight delays and schedule changes is solely under the airline’s control. Costsaver reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancelations and schedule changes are the responsibility of the airline. Costsaver will not be responsible or liable for such delays or rescheduling and extra charges.

guided vacation prices

Fares are capacity controlled and are subject to change at any time without notice. Please therefore contact our dedicated regional call centers or visit our website (costsavertour.com) for the most up to date price. The price is only guaranteed when space is booked and deposit has been paid.

Guests must ensure they are medically and physically able to travel.

Are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations. All are subject to change. For up-to-date pricing contact your Travel Agent
or visit costsavertour.com. No surcharges regarding cost or currency fluctuations will be made to the LAND only price once
the deposit is received. No refund will be made on account
of reduction of any of the above. If the total guided vacation
price increases by more than 10%, guests will have the option
to cancel the guided vacation within 7 days of notification • of the surcharge without penalty. All prices are in US Dollars unless specified.

Costsaver does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveler who requires services of a personal nature (eating, toileting or dressing, as examples) should strongly consider bringing a companion to provide such assistance and must understand that other travelers, Travel Directors and Costsaver Staff will not be available for such purposes.

Regrettably, motorized scooters are not allowed on guided vacations.

Costsaver does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. Costsaver is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on vacation, or for the quality of the care or services received. Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on vacation. Your regular health insurance benefits may not apply abroad.

other fees and taxes

guided vacations participation

On all guided vacations young travelers under 5 years of age are not eligible to travel. Young travelers under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Alcoholic beverages will not be served to guests under the legal age for alcohol consumption in the country being visited. Minors under age 18 traveling to certain foreign countries must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not traveling. Costsaver is not responsible for any losses if you fail to have appropriate documentation. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof.

Costsaver seeks to provide a safe, enjoyable and memorable travel experience for all guests. Costsaver welcomes guests with special needs or disabilities. Please note the following:

Guests must advise Costsaver, at time of booking, of any physical, medical or other special needs that require accommodating. Costsaver will make reasonable modifications to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided.

Costsaver may impose safety requirements. Costsaver may exclude an individual from participating in a guided vacation or an activity if the individual’s participation poses a threat to the health or safety of others. This decision, made solely by Costsaver, to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a guest.

Taxes and fees are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by the airlines lines such as baggage handling, seat selections, and/or any other services are the sole responsibility of the guest(s). Additional air-related restrictions apply.

In purchasing your vacation, you attest that you are physically fit for it. If you have concerns please request additional details about your journey from your Travel Agent or Costsaver.

Some guided vacations include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and/or locations which may not be easily accessible or accessible by wheelchair. During the guided vacation, Costsaver may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which Costsaver does not control. Accommodations on international guided vacations may differ from those in the United States. Costsaver cannot guarantee disability access or accommodations for guests traveling on guided vacations.

Many Optional Experiences are operated by independent third party suppliers, not Costsaver. These are not part of the

Costsaver are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our guests. We will refuse to deal with and may terminate the vacation of guests who assault our Costsaver staff, suppliers or fellow guests or who are abusive or aggressive to them.

When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travels with Costsaver. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancelation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodations and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated.

If you damage the accomodations in which you are staying or any property, you must reimburse the accommodations provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Costsaver is not responsible for any costs incurred concerning a guest removed from a guided vacation or aircraft, ship or train. Guests agree not to hold Costsaver or any of its related entities liable for any actions taken under these terms and conditions.

If you arranged with us to remain at a destination before or after your guided vacation, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the ‘Extend your Vacation’ section for a list of pre- and post-guided vacation accommodation. Availability is limited and should be confirmed with your Travel Agent.

Breakfast and luggage handling is not included unless otherwise noted. Costsaver does not provide complimentary transfers for guests booking pre- and post- night accommodations unless otherwise stated. However, inexpensive airport transfers can often be purchased from Costsaver. If your extra night accommodation is not the hotel where your guided vacation begins or ends, you will be responsible for your transfer arrangements at your own expense..

Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Costsaver to participate in such trips and activities you agree you will not make a claim against Costsaver, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Costsaver, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.

Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention

In the case of computer or human billing errors, we reserve the right to re-invoice guests and their Travel Agents with correct billing.

Every effort is made to ensure brochure accuracy at the time of going to press; however, Costsaver cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey.

The airline(s) featured or nominated in the brochure do not by virtue of their endorsement commit or represent themselves either as contracting with any purchaser of a vacation from Costsaver or as having any other legal relationship with them.

All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by your agreement with Costsaver.

If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancelation or amendment fees. None of the companies in the Costsaver group of companies, or any of their staff or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances

This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Booking Conditions or any grievance relating to the trip shall be solely in the Superior Court of California in or for Orange County or the United States District Court for the Central District of California. This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Costsaver no later than 60 days after completion of the Costsaver vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms of this Agreement, or concerning any grievance relating to the trip, the prevailing party shall be entitiled to recover actual reasonable attorneys’ fees, costs and expenses.

Transactions entered into with Costsaver are covered by the California Travel Consumer Restitution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000.

A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller

To process your guided vacation booking, Costsaver will need to use personal information for you and guests in your booking. Personal information may include each guest’s name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g. sending mail, providing marketing assistance, etc). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above.

We may also use personal information you provide us to review and improve the guided vacations and services we offer, and to contact you (by post, email, telephone or other means) about other guided vacations and services offered by Costsaver that may interest you. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at TRAFALGAR TOURS WEST INC., 5551 Katella Avenue, Cypress, California, 90630. Costsaver may charge a fee for supplying you this information as permitted by law.

With Costsaver, you will enjoy many famous highlights as included features on your guided vacation, at no extra cost. An exciting array of additional optional experiences and activities may be made available to further enhance your experience. These experiences and activities are optional, and are offered at special preferential prices. They can be booked only after you start your guided vacation, as many of them are carefully programmed to coincide with highlights available at the time of your visit. A detailed list and cost of these will be included in your travel documentation as well as available on the Costsaver website once they have been confirmed for your itinerary. You can book and pay for them through your Travel Director, by cash or credit card. Optional experiences and activities may vary due to seasonal conditions and often require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of “Guided Vacation Participation” regarding limitation (exclusion) of our liability for optional experiences and activities operated by independent third party suppliers.

essentials by us, tailored by you.

CS Booking Conditions US – October 2019

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