Crystal Cancellation Policy:
BOOKING AMENDMENTS AND CANCELLATION BY YOU
(a) Amendments by you
The Company will make every effort to assist you if you wish to alter your arrangements, but it may not always be possible. Requests for an amendment must be in writing and signed by the person who made the initial payment. If it is possible to make the amendment, it will be subject to an administration fee of €125 or €250 (depending on the length of the cruise) per person, together with all communication charges or other expenses incurred by the Company as a result of the change (including additional supplier costs). These charges will be payable whether or not the Company succeeds in confirming your requested amendment.
Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a booking, it will not be possible to make changes within 30 days of your departure date. Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in clause 7(c) below will apply dependent upon the conditions imposed by our suppliers. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you and the cancellation charges detailed in clause 7(c) will be payable by you.
If you wish to change your arrangements while on your holiday, all costs are payable by you.
Date amendments: Should you wish to amend the date of departure of your trip this will follow the rules outlined in clause 7(a) above. The new departure date must be initiated within six months of the original date of departure. If travel commences after six months of the original holiday departure date this will be treated as a cancellation and re-booking and the normal cancellation charges detailed in clause 7(c) will apply. If the amended date of departure increases the price of your trip, this increase will be payable by you.
Destination amendments: Should you wish to change the destination (unless for reasons of extraordinary circumstances outlined below) of your confirmed holiday before departure this shall be treated as a cancellation and re-booking and the normal cancellation charges detailed in clause 7(c) will apply.
(b) Transfer of Booking
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
a. that person is introduced by you and satisfies all the conditions applicable to the holiday;
b. we are notified not less than seven days before departure;
c. you pay any outstanding balance payment, an administration fee per person (see below) transferring, as well as any additional fees, charges or other costs arising from the transfer (including additional supplier costs); and
d. the transferee agrees to these Terms and Conditions and all other terms of
the contract between us.
You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 7(c) will apply in order to cover our estimated costs. Otherwise, no refunds will be given for Passengers not travelling or for unused services.
(c) Cancellation by you
All cancellation requests must be made in writing, by the person who made the initial payment. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. Since we incur costs in cancelling your travel arrangements, the following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.
Holidays of 39 days or less in duration
Written advice of cancellation received
| Days prior to departure | % of total holiday cost |
|---|
| 121 days or more | Loss of deposit |
| 91 – 120 days | 25% of total holiday cost |
| 76 – 90 days | 50% of total holiday cost |
| 51 – 75 days | 75% of total holiday cost |
| 0 – 50 days | 100% of total holiday cost |
Holidays of 40 days or more in duration
Written advice of cancellation received
| Days prior to departura | % of holiday cost |
|---|
| 151 days or more | Loss of deposit |
| 121 – 150 days | 25% of total holiday cost |
| 91 – 120 days | 50% of total holiday cost |
| 61 – 90 days | 75% of total holiday cost |
| 0 – 60 | 100% of total holiday cost |
*The administration fee is assessed on a per person basis, double occupancy per suite/guest room and can be used toward a future sailing within twenty-four (24) months of the cancellation date.
We will deduct the cancellation charge(s) from any monies you have already paid to us. Amendment charges are not refundable in any circumstances.
Important note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
Please note that at certain times of year, for example peak season, or for certain products, for example cruises, stricter cancellation conditions may apply. Any such revised conditions will be notified to you prior to booking.
Partial room/cabin cancellation: Should one or more member of a party cancel or leave a journey, it may increase the per person price of those still travelling and you will be liable to pay this increase.
We strongly recommend that you secure adequate travel insurance.
Cancellation by you due to unavoidable and extraordinary circumstances.
You have the right to cancel your confirmed cruise before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your cruise destination or its immediate vicinity and significantly affecting the performance of the cruise holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth and Development Office advises against travel to your cruise destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
(d) Cutting your trip short
If you are forced to return home early, the Company cannot refund the cost of any travel arrangements you have not used. If you cut short your cruise holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of cruise and services provided, the Company will not offer you any refund for that part of your holiday not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment, and we suggest that any claim is made directly with them.
(e) Re-booking following a cancellation
Should you wish to cancel a holiday and re-book an alternative, this will be subject to the cancellation terms within these Terms and Conditions. If the alternative booking requires a greater deposit than has already been paid (after deducting cancellation fees) then the balance between what is required as a deposit and any sums already paid becomes due and payable by you.
(f) Accuracy of information
We check the information which we provide about our holidays very carefully. However, tour, excursion, or cruise itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long-term changes, we will always endeavour to advise you as soon as possible prior to your departure.
This clause 8 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
