Crystal Cruises FAQs

WHY ENTRUST MY EXPEDITION VACATION TO CRYSTAL?

For more than 28 years, Crystal Cruises has been a leader in luxury travel and is recognized as the most awarded luxury cruise line in the world. We are experienced in operating cruises to some of the world’s most remote locations, from Alaska to Antarctica, as well as two transits of the Northwest Passage — Crystal was the first luxury line to embark on this legendary route. Together with a team of expedition cruise experts, we are incorporating all our knowledge gained from these historic voyages to curate the Crystal Endeavor Experience.

WHAT KINDS OF ADVENTURES CAN I EXPECT?

The nature of expedition cruising is intentionally flexible to take advantage of wildlife sightings. While certain encounters cannot be guaranteed, you can expect to enjoy thrilling experiences such as Zodiac landings, kayaking adventures, helicopter flight-seeing and submersible underwater exploration. Ashore, overland and private adventures include visits to historic and protected sites, expert-hosted nature hikes and walking tours, professionally led photography tours and more.

WHAT WILL I EXPERIENCE ON A CRYSTAL ENDEAVOR VOYAGE?

Discovery of the most remote regions of the world

Exploration of secluded fjords, rugged terrain, isolated beaches and areas with wild scenic beauty, unique flowers and rare wildlife

A deeply experienced Expedition Team of 25 aboard every voyage, offering insight and leading small-group exploration ashore

Photography workshops, destination lectures and topical discussions

Immersion with local communities with rich cultural heritage and iconic monuments representing the tapestry of each unique location

Itineraries designed with flexibility, deliberately allowing for unexpected and spontaneous exploration as conditions warrant (wildlife sightings, pod of whales, penguins, bears walking along a wilderness shoreline, etc.)

WHAT WILL CRYSTAL ENDEAVOR HAVE ON BOARD THAT MAKES IT DIFFERENT FROM CLASSIC OCEAN CRUISING?

Expedition Team of 25

18 Mark V & Mark VI Zodiacs

14 2-person kayaks with dry suits

Two customized areas for expedited boarding of Zodiacs, kayaks and other discovery equipment

Two luxuriously appointed Mud Rooms offering boot-washing stations, warming racks and lockers for expedition gear

Fold-out Marina Platform for launching of water excursions and activities

Two Alana Airbus H135 helicopters (5-6 guests including pilot) housed in dedicated hangars on board

Gyro-stabilized camera technology and ROV (remotely operated underwater vehicle).

A submersible accommodating up to six guests and one pilot, reaching depths of up to 650 ft. (200 meters) depending on location; fully acrylic pressure hull with top-hatch

IS THERE AN AGE RESTRICTION FOR ANY OF THE DISCOVERY ACTIVITIES?

All guests are required to complete a Health Statement in advance of their travels aboard Crystal Endeavor. Guests should note the rugged nature of expedition travel and carefully select their shoreside and wilderness adventures based on individual fitness levels. Certain landings and activities may be restricted for some guests due to conditions and guest ability. Please note, children under the age of six are not permitted aboard Crystal Endeavor’s zodiacs.

WILL THERE BE PLANNED SHORE EXCURSIONS AS THERE ARE ON OCEAN VOYAGES?

Crystal Endeavor will offer two types of shore excursions. Crystal Expedition Adventures are planned in advance, allowing you to pre-reserve before your travels. Crystal Unexpected Adventures are serendipitous stops in locations where weather and wildlife present the opportunity for impromptu discovery. These might be by Zodiac, by kayak, or by helicopter. In some instances, the Captain may position the ship for guests to view wildlife and wilderness from various public rooms, or even by TV via the gyro-stabilized camera or ROV (remotely operated vehicle).

WHAT IS AN EXAMPLE OF A CRYSTAL UNEXPECTED ADVENTURE?

The Captain, Crew and Expedition Team will be on continuous lookout for naturalistic features such as ice formations, wildlife sightings, and visits to uninhabited islands. In these instances, the Captain will position the vessel to the extent possible dependent on weather and local permissions, to maximize discovery. These unexpected opportunities might be explored by Zodiac or even by helicopter, conditions allowing.

MAY I PLAN A CUSTOMIZED SHORE EXCURSION?

Yes, in certain ports of call our Crystal Adventures Land Programs Team will be available to curate customized experiences at an additional cost.

WHAT IS A ZODIAC?

Zodiacs are small inflatable, multi-chambered rubberized boats that are used in expedition travel for transport to and from the ship as well as for viewing wildlife up-close and cruising in areas of scenic beauty.

WHAT IS A TYPICAL EXPEDITION DAY?

Every day is an adventure with the anticipation of wildlife encounters, glacial ice, remote islands or local community and cultural discovery. The Expedition Team will share their insight and knowledge at lectures and conversational discussions on board, and host small group excursions ashore. It is important to note that facilities and infrastructure in many of the destinations visited are limited or nonexistent. Crystal Endeavor will be equipped with the latest outfitter gear to provide the ultimate expedition experience.

WHAT IS A WET LANDING VS A DRY LANDING?

A wet landing occurs when a zodiac maneuvers onto a beach or close to land and guests are asked to step out into shallow water in order to reach the shore. The Expedition Team will prepare guests for potential wet landings so that you can dress appropriately. A dry landing is when the Zodiac approaches a dock or other structure and guests can step out of the Zodiac onto a dry surface.

WHAT IS INCLUDED ON A CRYSTAL ENDEAVOR VOYAGE?

Some Crystal Expedition Adventures and Crystal Unexpected Adventures will be offered complimentary (please consult website). We will also offer a wide-variety of high-end Crystal Expedition Adventures that offer a more in-depth experience with certain added value components. Use of stand-up paddleboards, kayaks and snorkeling gear in warmer climates, and expedition parkas and attendant gear in the polar regions, is also included. Binoculars will be provided complimentary. See Signature Hallmarks on last page.

WHAT IS NOT INCLUDED ON A CRYSTAL ENDEAVOR VOYAGE?

Services provided at the Crystal Life Spa, gaming in the Resorts World at Sea casino, shopping and items/ services of a personal nature will be available as an added expense. Helicopter flight seeing adventures, submersible tours, scuba diving, Crystal Overland, Boutique or Private Adventures, or any Crystal Expedition Adventures as noted, will be offered at an additional cost.

IS AN EXPEDITION VOYAGE GOOD FOR THOSE WITH PHYSICAL LIMITATIONS?

It depends on the itinerary. Guests are advised to carefully review the itinerary when selecting a Crystal Yacht Expedition voyage to ensure it is in line with personal fitness levels. In many instances, we will be making wet landings on uneven surfaces ashore from Zodiacs in places without any docks. Our Expedition Team will be on hand to assist each person on and off the Zodiac. It is important for all guests and their travel professionals to review the “Important Notes” included on every shore excursion description to learn the physical requirements to participate on any given tour. This is important to set the right expectation to ensure each guest gets the maximum enjoyment out of every day of the voyage.

For Zodiac access, guests must be able to walk up and down stairs and negotiate challenging gangways. The same applies for kayaks. Crystal reserves the right to refuse passage to anyone who fails to inform us of a physical disability or is deemed unfit for travel. As per the required Health Statement, guests must advise Crystal of any physical disability or frequent or on-going medical requirements prior to the cruise.

WHAT WILL CRYSTAL DO TO PROTECT THE ENVIRONMENT IN THESE DESTINATIONS?

The ship’s sophisticated waste management equipment, storage and procedures ensure nothing will be left behind unless pre-arranged with a specific community equipped to handle waste. Grey and blackwater discharge parameters exceed international requirements as per Crystal’s policy. The ship will be equipped with advanced dynamic positioning technology to ensure no harm is made to delicate underwater ecosystems and reefs.

WILL I HAVE INTERNET ACCESS AND MOBILE PHONE COVERAGE?

The ship’s Internet and telephone services will be available throughout each voyage, although signals may be slowed or not available at all in some areas. Shore-based cell phone signals may or may not be available in some of the more remote places we visit. The Captain and crew will always have operational and emergency communication throughout the entire cruise.

DO I NEED TO PURCHASE TRAVEL INSURANCE?

We strongly recommend that all guests traveling aboard Crystal Endeavor purchase travel insurance. In many of the remote locations to which Crystal Endeavor will travel, emergency medical evacuation is the only way to get urgent and/or critical medical attention which can reach costs of $50,000 or more.

AM I REQUIRED TO GET VACCINATIONS?

Guests should confirm if the destinations visited on their itinerary of choice requires vaccinations prior to arrival. We also recommend guests seek a professional medical from their physicians regarding vaccinations; sometimes vaccinations may adversely affect people taking other medications. Travel to the remote regions to which Crystal Endeavor sails may not be suitable for people who require frequent or ongoing medical attention.

WHAT DEPOSIT AMOUNT IS REQUIRED TO CONFIRM MY RESERVATION?

A 25% deposit will be due within 7 days of making a booking to secure the reservation.

WHAT ARE THE CANCELLATION PENALTIES?

From time of deposit until 121 days prior to sailing, if a booking is cancelled, there will be a $500 per guest administration fee which may be applied toward a new booking by Ocean, River or Yacht Expedition within one year from date of cancellation. If canceled 120-91 days prior to sailing, there is a 25% penalty; 90-61 days prior to sailing, a 50% penalty; 60-31 days prior to sailing, a 75% penalty; and for cancellations made within 30-0 days of departure date, the penalty is 100%.

WILL I RECEIVE CRYSTAL SOCIETY® CREDITS ON CRYSTAL ENDEAVOR VOYAGES?

Yes. However, only select milestones will be able to be redeemed on a Crystal Endeavor voyage.

ARE EARLY FULL PAYMENT SAVINGS AVAILABLE?

Yes. Guests who pay in full 6 months prior to sailing will receive a 2.5% savings off their cruise fare. Restrictions apply.

WILL CRYSTAL ENDEAVOR BE ABLE TO ACCOMMODATE KOSHER, GLUTEN FREE OR OTHER SPECIAL DIETS?

At this time, Crystal Endeavor cannot accommodate Kosher meals for more than 6 guests on any given sailing. For other special dietary requests, we will try our utmost to accommodate each guest, but due to the remote destinations we will be traveling in, it may be difficult to source certain foods. Guests are encouraged to make note of these special requests at the time of booking so that we may research and confirm.

ARE THIRD BERTHS ALLOWED?

Yes. However, there are some voyages where the capacity of the ship is restricted. Please contact us for further details regarding specific voyages.

WILL CRYSTAL ENDEAVOR ACCOMMODATE GROUPS ON BOARD?

Yes. Please note the following group policy is currently in place:

– 1 for 9 TC (tour conductor)
– $300 per person shipboard credit
– Maximum 3 TCs Maximum 15 suites / 30 guests
– Crystal Memories Groups will not be accommodated on Crystal Endeavor
– Holding space for a group is not permitted

CRYSTAL RIVER CRUISES

What is your cruise fare policy?

Your Crystal River Cruises Exclusive Fare represents luxury and value beyond compare.

All cruise-only fares are in US dollars and are per person, based on double occupancy and do not include air, cruise taxes, fees and port charges, which vary by departure. Crystal River Cruises Fares include beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; personal Butler service; airport transfers to and from the River Ship, choice of one of two complimentary shore excursions in each port, and complimentary Wi-Fi for the duration of your voyage. Guests booked with cruise-only fares may add Personal Select Air at an additional cost. The airsea program is available from Crystal River Cruises’ designated gateway cities in the US and Canada, and includes all government fees, fuel surcharges and taxes. If you choose to arrange for air travel independently, complimentary airport transfers on days of embarkation and disembarkation will be provided.

For UK & Eire residents only: All cruise-only fares are in UK pounds and include cruise taxes, fees and port charges. Optional air add-ons are available from designated cities in the UK. Crystal River Cruises All-Inclusive fares include beverages including fine wines, champagne, premium spirits and all nonalcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; personal Butler service; airport transfers to and from the River Ship, choice of one of two complimentary shore excursions in each port and complimentary Wi-Fi/Internet for the duration of your voyage.

What are single room supplements?

Depending on sailing and category booked, Solo Fares range from 130% to 200% of the applicable per person, double occupancy fare. Solo Traveler Fares (Single Supplements) are calculated before additional promotional savings. Solo Fares are capacity-controlled, subject to change and/or may be withdrawn at any time. Please contact your travel advisor for the most up-to-date Solo Traveler Fares.

Are three people per suite allowed?

Third berth is available on request on all five Crystal River Ships (Crystal Mozart can only accommodate children as third berth due to limited sofa-bed size; child or adult on all other Crystal river ships ). All Crystal two-bedroom suites can accommodate four adult.

Can I bring my children?

Guests age 11 and under at the time of sailing must be accompanied by an adult 21 or older in the same suite. Parents can have two related children booked in the same suite provided one of them is at least 16 years of age and traveling in an adjacent room to parent/s or legal guardian/s. Infants 6-24 months of age who will be utilizing a crib may travel as a third berth in either a double or triple stateroom suite. Crystal reserves the right to restrict the number of guests less than 3 years of age aboard the ship. Third berth child rate will apply if accompanied by two-full fare adults.

Crystal is unable to accommodate children less than 6 months of age. Children occupying a double suite will be charged the adult rate regardless of age.

Can I save if I have a group?

Special amenities will be available and vary depending on the river cruise; contact your travel advisor.

Can I stay extra nights before and/or after my cruise?

Crystal’s Pre- and/or Post-cruise hotels and extended land programs are available for purchase on select voyages. Contact your travel advisor for the latest offerings or click the PRE & POST tab found in the voyage details page for more information.

What is Crystal Society? Do Crystal Society Benefits apply to Crystal River Cruises?

From the very moment you step aboard one of our award-winning ships, you become so much more than a guest – you become a privileged member of our Crystal Family® with automatic membership to the Crystal Society®.

Comprising an exclusive club of past guests who share your passion for world discovery, Crystal Society membership begins upon completion of your first full-fare cruise aboard Crystal Symphony, Crystal Serenity, Crystal Esprit, and Crystal Mozart, Crystal Bach, Crystal Debussy, Crystal Mahler or Crystal Ravel.

Privileges entitle you to members-only savings and offers such as suite upgrades, onboard spending credits, complimentary cruises, special events and receptions, and dedicated Crystal Society voyages designed to reunite guests with newfound friends (depending on ship). Please note, Crystal Society redemption varies depending on the Crystal ship you are sailing on and may be limited based on the ships’ offerings. Full redemption benefits are only available on Crystal Cruises, and other redemption benefits may not be available on Crystal Yacht Expedition Cruises or Crystal River Cruises (including specific suite upgrades, Vintage room dinners, special Crystal Society member parties and onboard recognition).

What about gratuities, either on board or ashore?

Gratuities are included in your Crystal River Cruise experience, and are not expected. If you would like to provide a gratuity for service beyond your expectations, please do so at your own discretion.

How do I make a payment on a cruise I already booked?

Your reservation must be accompanied by a deposit within the period specified at time of booking and is based on the total fare for the booking including optional air costs, less applicable discounts. For 2019 voyages only, a deposit of 20% per guest is required for all reservations (all categories). For 2020 voyages and beyond, a minimum deposit of 25% of the total cruise fare plus a nonrefundable administrative fee applies; fees are subject to change. Reservations (all categories) are subject to cancellation if required deposits are not received within the specified option period. Final Payment is due no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date.

What are the passport and visa requirements?

A passport valid for six months after the completion of the cruise is required for all guests. We recommend that your passport has at least four blank visa pages. Guests must take full responsibility for securing the required travel documents prior to departure. Failure to comply may result in refusal of passage by Customs and Immigration authorities.

Visa Assistance (US Citizens): 
Crystal Cruises has arranged with Pinnacle Travel Document Systems to assist you in obtaining visas if they are required for your cruise. Applications and additional information may be downloaded 90 days prior to sailing by visiting their website at www.traveldocs.com/crystal. If you do not have Internet access , please contact Pinnacle Travel Document Systems at 1-888-838-4867 and they can fax or mail you a visa application kit.

Visa Assistance (non-US Citizens): As visa regulations vary for each nationality, we request that all non-US and non-Canadian citizens contact their travel agent or a local visa service to determine their individual visa requirements for ALL ports. Visa information may also be obtained through the local embassy or consulate of the countries you will be visiting. It is the guests’ responsibility to obtain all necessary visas. Failure to comply may result in refusal of passage by Customs and Immigration authorities.

What do I get before I go on my cruise and when?

Cruise documents are issued 60 days prior to sailing date upon receipt of final payment and each guest’s completed Guest Immigration form.

Proof of citizenship is required by law and specified in the River Cruise Ticket Terms and Conditions, which state: “At the time of embarkation the Passenger is responsible for having received all medical inoculations necessary for the voyage and having in his/her possession the River Cruise Ticket, valid passport, visas, medical card and other documents necessary for the scheduled ports of call and disembarkation. All guests who travel abroad are required to carry a passport valid for six months after the end of the cruise.

What time is embarkation and disembarkation?

At the start of your cruise, on embarkation day, ship embarkation officially starts at 3pm local time. However, guests arriving early (12 noon or thereafter) may embark and enjoy the ship’s facilities until such time suites are available for occupancy at approximately 3pm local time.

On the last day of your cruise, on disembarkation day, all guests will disembark the ship no later than 10am local time.

Do you provide docking location and/or port address information?

Docking location will be advised prior to embarkation.

When does the Reception Desk open?

Ship’s reception (Front Desk) is open 24 hours for the duration of the cruise.

What language is spoken on board?

The official language on board is English on all Crystal river ships . Most crew members speak fluent English. All announcements and lectures are presented in English. All local guides are fluent in English.

What is the dress code on board the Crystal river ships?

Daytime Dress Code – Comfortable and casual is perfect on board, or ashore for sightseeing. Be sure to bring comfortable walking/sports shoes appropriate for your activity. Check with your travel advisor for special items you might want to pack for your destination and the time of year you are traveling. Dining room attire is casual during the day; however, swimsuits, cover-ups/robes and baseball hats are not appropriate.

Evening Dress Code – Our evening dress code is Crystal Casual, a dressed-up version of our daytime casual dress code. Should you decide to dine on your own at a more formal restaurant on land, then a jacket and tie may be preferred or required for gentlemen. Be sure to pack appropriately for all your planned experiences.

Is smoking allowed on board?

Smoking is not allowed in public rooms, suites or any area that is not designated as a smoking area.

Are there telephones available in the suites?

Crystal river ships are equipped with a telephone system that allows you to make direct-dial satellite phone calls from your stateroom suite. The river ship telephone number is included in your travel documents before sailing. Calls are billed to your onboard account.

However, please be aware that the €2.50 per minute cost to use this system is significantly higher than a normal shoreside call. As we will be close to land during much of your cruise, you may also wish to use your personal cell/mobile phone, if you have international service.

* Satellite Reception: All electronic communication to and from the river ship is via satellite. Interruptions in satellite reception can occur at any time without notice. While we regret this, and apologize for any inconvenience it may cause, Crystal River Cruises cannot guarantee that communication connections for telephone, television, Internet, e-mail or fax will be available at all times in all areas of the world.

Do I need to bring a converter or adaptor?

Multiple power sockets accommodate 110/220V in all suites, including in the bathroom. Crystal Mozart is the exception and accommodates, 220V only.

Are there laundry services on board?

Laundry services may be arranged through your Suite Attendant or your Butler. Laundry charges will be billed to your shipboard account. Complimentary self-service Guest Laundry, including washing machines, detergent, fabric softener, dryers, irons and ironing boards are provided on Deck 2 on Crystal Mozart, Deck 1 on Crystal Bach, Crystal Mahler, Crystal Debussy and Crystal Ravel.

Are there medical facilities on board?

There are no medical facilities or doctor on board Crystal River Yachtsships. Medical service can be called easily from shore if required. Guests requiring ongoing medication, or having specific dietary needs, are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage.

I would like to stay in touch with family, friends and associates back home. What do you recommend? Is there Internet access on board? Are there computers, or should I bring my laptop? And what is the cost?

If your home or business e-mail provider has web access to your e-mail, you will be able to access it from the River YachtShip via the Internet. If you are not sure, please contact your e-mail provider prior to your cruise.

Crystal Cruises is pleased to provide both complimentary Wi-Fi service and satellite Internet access for our guests for the duration of your voyage. If you can connect to Wi-Fi, your laptop should be able to access the Internet on board a Crystal River Ship.

Please note: It is not possible to connect a laptop through the yachtship phone system directly to any phone number ashore. Skype, iChat, FaceTime and other similar services are not available on board. Crystal Cruises supports the use of iPads/tablets on board.

To ensure you can use your iPad/tablet, please ensure it’s updated with the latest software prior to embarkation. From traditional mail service in various ports of call to state-of-the-art communications technology, staying connected to your friends and family around the world is easier than ever.

Included in your travel documents is a Communications brochure that lists the addresses of the embarkation and disembarkation ports where mail can be forwarded or delivered to you on board. Postage and mailing services are available on board. Be sure to allow sufficient time for delivery to distant destinations.

Crystal Cruises has always offered excellent shore excursions and opportunities to immerse oneself in the culture and history of the places visited. How will this be different aboard Crystal River Cruises?

Our enriching Crystal Collection of shore excursions provides just the inspiration you need to write your next story. All Crystal River Cruises™ itineraries offer a complimentary shore excursion in every port.

What is the dining experience on board Crystal River Cruises?

The Crystal River Cruises culinary experience celebrates dining with a savory combination of cuisine and conversation that together foster a memorable journey.

Unique, expert, lavish culinary presentations of Michelin-inspired cuisine will be enjoyed in an elegant dining room and several more intimate dining areas.

• A la carte, buffet and early risers breakfast offerings
• Farm-to-table dining concept
• Multiple dining venues
• Open seating dining
• Casual elegant dress code
• European sourced and trained chefs and hotel staff

What if a major tourist site on my itinerary is closed?

We typically arrange a city tour in these rare situations, or allow extra free time to explore the city’s top sites on your own.

Does each sightseeing group on excursions have its own guide?

Yes, each sightseeing group will have its own English-speaking guide.

Will Crystal River Cruises offer any onboard shopping?

No shops will be available aboard Crystal River Cruises. A list of sundries is available on board. Please contact your Butler to request necessary sundry items such as toothbrush, toothpaste, deodorant, razors and more.

Is there onboard entertainment?

Cruises will feature a destination-focused entertainment and enrichment program, including onboard lecture series featuring a destination expert as well as regional affairs experts on most voyages.

I like to stay physically active on vacation. Is there a gym on board?

The Crystal River Ships’ fitness areas include state-of-the-art gym equipment. A stationary bicycle as well as free weights will be available. Mats for outdoor stretch, yoga and Pilates is also available .

We will be celebrating a special occasion on our cruise. Can you help us make it festive?

Please contact Crystal River Cruises or your travel advisor at least 30 days prior to departure to let us know if you will be celebrating a birthday or anniversary while on board one of our River YachtShips, and we will ensure your special day is celebrated in style.

How does Crystal help preserve the environment?

Crystal Cruises recognizes that our wonderful world is precious and fragile. We are committed to developing plans for preventing pollution, complying with worldwide environmental regulations, and continually improving our environmental management system to minimize and reduce the environmental impact of our operations. We are also dedicated to raising shipboard and shoreside awareness of responsible and respectful treatment of the environments through which we travel.

CRYSTAL YACHT EXPEDITION CRUISES

How is the Crystal Yacht Expedition Cruises experience different from what we have enjoyed aboard Crystal Symphony and Crystal Serenity?

With the 62-passenger Crystal Esprit, our returning guests will notice two significant departures from what we provide aboard our larger ships. First is the size of the vessel. Crystal Esprit is sleek and nimble, with a shallow draft of less than ten feet.

This leads us to the second important difference: with the yacht-size Crystal Esprit, We are able to offer our guests an entirely new array of world-class destinations that cannot easily be accessed with a large ship or other means of luxury travel. This allows us to visit exclusive yacht marinas, hidden coves away from the crowds, and secluded islands where docking infrastructure – so critical for big ships – simply doesn’t exist. But one thing that doesn’t change is our commitment to the highest level of award-winning service and onboard comfort for our guests.

We love the onboard venues, services and amenities aboard Crystal Symphony and Crystal Serenity, does Crystal Esprit have similar offerings?

Great things come in small packages! Once you look closely at our luxury yacht, you’ll see that the number of onboard staff, variety of restaurants and lounges and other services have an excellent crew-to-guest ratio, considering that Crystal Esprit carries just 62 adventurous guests. Officers, crew and staff for Crystal Esprit have been handpicked – the best of the best. Think of a private yacht, and the high level of personal service and attention to detail that is expected. That’s what you’ll find remarkable about Crystal Esprit. Guests in every suite enjoys classic butler service, a hallmark of the Crystal Experience.

What is the dress code aboard the Crystal Esprit? Daytime wear? Nighttime wear?

The dress code aboard Crystal Esprit is Crystal Yacht Casual. In line with a relaxed yachting lifestyle and casual on board ambience, guests should wear comfortable, stylish yachting attire appropriate for your activity.

By day, this includes tasteful swimming attire, sandals and shorts (swimsuit cover-ups for women; casual short-sleeve shirts for men). By evening, fashionably stylish resort wear is appropriate. Capri pants, blouses, sundresses and sandals for women. Khaki pants, Bermuda shorts, short-sleeve button-down shirts and golf shirts for men.

For days in port or depending on your activity, be sure to bring comfortable walking/sports shoes. Check with your travel advisor for special items you might want to pack for your destination and the time of year you are traveling. There are ETRO bathrobes and slippers in each suite for your use during the cruise. Other amenities include a, hair dryer, ETRO soap, body lotion, shampoo and conditioner.

Is there an elevator on board?

The staterooms and public spaces onboard the Crystal Esprit do not have any elevators and there is no elevator access to board the yachts as they were originally constructed. As a result, the Crystal Esprit may not be suitable for guests relying solely on wheelchairs for transportation.

Is there a gym on board?

Yes, there is a small but well-equipped gym aboard Crystal Esprit, but there is much more.

One of our primary objectives for Crystal Esprit is to take full advantage of her size and maneuverability, in order to provide our guests with many more great options for physical activity than we can offer aboard our larger ships.

Crystal Esprit also features a versatile marina & water sports platform at the stern. From here, enjoy swimming and snorkeling in crystal clear waters; kayaking or wake boarding; jet skiing and other activities. All these activities feature great, high-end equipment and expertly guided instruction. In select ports, bicycles will be available that can be taken ashore in delightful locales, and you’ll have access and suggestions for hiking in nature reserves and along spectacular beaches known for their secluded beauty. The ship is docked or anchored close to shore on a daily basis, so there will be many opportunities to easily go ashore for walking, jogging or other invigorating activities.

In many of the places we visit with Crystal Esprit, you’ll have a choice of two complimentary Crystal Adventures – Cultural Adventures and Soft/Extreme Adventures, depending on the port. Crystal Yacht Expedition cruising is all about the destination and immersing oneself in a way that is enriching, enlightening and actively engaging.

What about the docking and port facilities that Crystal Esprit will be using?

This is one of the big advantages of traveling aboard a yacht-size vessel like Crystal Esprit – we aren’t limited to tying up at commercial ports and docks as are large cruise ships or using large tender craft. More often than not, we dock or anchor in yacht marinas or along the seawall in the center of a historic town or resort village. You usually have the ability to get ashore quickly and easily to pursue your own interests, and come and go as you please. In other places, we’ll use Zodiac landing craft to quickly whisk guests ashore in beautiful spots where docks and piers do not exist.

Are Zodiacs safe? Aren’t they hard to get in and out of?

Zodiacs are exceptionally safe and sturdy and are used worldwide in both polar and tropical regions for pleasure and scientific expedition cruising. They are easy to step into and out of from Crystal Esprit’s water sports marina, and our helpful crew are always on hand to assist. They also allow us to visit fantastic beaches or islands that are out of reach of larger ships; they’re part of what luxury yacht cruising is all about!

We would love to take advantage of the water sports activities during our cruise, what do we need to know?

Optional submersible and complimentary Marina equipment use are based on destinations’ local rules and regulations and offered at the discretion of the Captain due to weather and sea conditions. Participation in any/all water sports activities requires a mandatory watersports waiver to be signed once on board the ship; other restrictions may apply. Ask for details.

Crystal Cruises has always offered excellent shore excursions and opportunities to immerse oneself in the culture and history of the places visited. How will this be different aboard Crystal Yacht Expedition Cruises?

The same attention to detail in shore excursions is available to guests aboard Crystal Esprit. Two types of complimentary Crystal Adventures are offered in most locales: Cultural Adventures and Soft/Extreme Adventures, depending on the port. Because of the small number of guests participating, we enjoy a unique opportunity to make these shore adventures even more unique than traditional shore excursions. The smaller number of participants translates into more attentive service and face time with guides and experts. Optional Crystal Adventure shore excursions are available if you choose.

Onboard, our Destination Leader assists you to make choices and selections that best suit your dreams and wishes. In some places, we’ll also have local specialists and cultural historians come aboard for presentations and informal talks on regional topics of interest. Crystal Esprit is scaled to allow optimum cultural engagement with the destination, creating a real sense of place for its guests.

You talk about the size and maneuverability of Crystal Esprit as allowing guests to connect with the destination in new and unique ways. How else do you plan to do this?

In addition to a choice of complimentary and optional Crystal Adventures shore excursions, we also have some specialized equipment aboard that extends the reach of Crystal Esprit in some destinations even beyond its extraordinary abilities as a small, highly maneuverable yacht. For example, Crystal Esprit carries a high-tech, state-of-the-art deep-sea submersible for plunges into the depths of the seas where we sail (at additional cost). Imagine viewing old shipwrecks in the Adriatic from the safety and comfort of our C-Explorer 5 sub. It accommodates two guests in addition to the fully certified and trained pilot.

The benefits of a small ship do seem advantageous for exploring new and different destinations, but what about the size and furnishings of the suites?

Most of the suites aboard Crystal Esprit are a spacious 280 square feet, larger than most of the deluxe staterooms aboard Crystal Symphony and Crystal Serenity. And the 515-square-foot Owner’s Suite aboard Crystal Esprit ranks size-wise with many of the Penthouse Suites aboard our larger ships. And just as the staterooms are comfortably furnished and beautifully appointed aboard our larger vessels, you’ll enjoy the same high level of accommodation on Crystal Esprit.

What is the ambiance like aboard? How might I expect it to be different from the atmosphere aboard a larger cruise ship?

When you step aboard Crystal Esprit, you immediately notice the club-like atmosphere , the sense of immediacy and familiarity that is not readily apparent on larger ships. Also, the public areas as well as the suites are surprisingly spacious, light-filled and airy for a vessel of its size – no cramped quarters aboard this elegant and tastefully furnished vessel. This extends to the refined level of service and exemplary staff you get to know aboard.

Taking service to a new level, the officers and staff are dedicated to fully engaging their guests in the Crystal Yacht Experience. They’re more than just officers and crew – they’ve been carefully selected and trained for Crystal Esprit to provide the highest level of service with a friendly and more relaxed attitude. This creates just the right sense of informality that is expected and desirable aboard a yacht like Crystal Esprit.

Are children welcome aboard Crystal Yacht Expedition ships?

Any minor under the age of 18 must be accompanied by an adult over the age of 21. Children under the age of six years are welcome aboard Crystal Esprit; however, there are no on board programs for children and supervised care is not available. Children under 6 years of age are not allowed on board the Zodiac crafts and will not be able to participate in any activities or excursions that involve the use of a Zodiac. It is important to note that the yacht remains at anchor in all ports of call for the British West Indies and British Virgin Island itineraries.

Crystal Yacht Expedition Cruises is unable to accommodate children less than six months of age as Crystal Esprit’s medical facilities are not designed to provide services to infants.

Will Crystal Esprit offer any onboard shopping?

Because of the limited size of the vessel and desire to maximize space for suites and public areas, the yacht does not offer any onboard shops or boutiques. On some itineraries, your Crystal yacht will dock or anchor in close proximity to historic districts, resort areas and yacht harbors, enabling you to easily wander ashore to purchase sundries, local items, crafts and memorable gifts, jewelry and more.

Will there be set dining hours for lunch and dinner? Are reservations necessary?

Dining hours for each restaurant will be made available on each voyage. Crystal Esprit is an “open dining” yacht.

CRYSTAL ADVENTURES® SHORE EXCURSIONS

How do I make advance reservations for Crystal Adventures® shore excursions?

Guests sailing on Crystal Cruises (Crystal Serenity and/or  Crystal Symphony) and Crystal Yacht Expedition Cruises (Crystal Esprit) with a booking number and cruise deposit on file can pre-reserve their desired Crystal Adventures shore excursions online as early as 6-months (180 days) prior to cruise departure via Crystal’s online guest check-in portal, Priority Check-In and Planning Center (PCPC).

What if I want to change or cancel a Crystal Adventures shore excursion I have already pre-reserved?

Simply visit PCPC to edit or cancel your reservation/s. For example, if you want to cancel completely, click on “Cancel Request”— under the excursion on your Personal Cruise Calendar. To change the number of requested shore excursion tickets, you may click on the “Crystal Adventures” tab, locate the excursion, enter in the new amount of tickets desired and click pre-reserve.

When will I be charged for my pre-cruise Crystal Adventures reservations?

No pre-cruise financial transactions take place in PCPC. Payment for pre-reserved  Crystal Adventures  shore excursions are posted to your shipboard account during your voyage.

How do I view the Crystal Adventures shore excursions for my particular voyage?

While in PCPC, when viewing your Personal Cruise Calendar, simply click on the “Crystal Adventures” tab to view the shore excursion descriptions and times for your cruise (click on the excursion’s title to read details and view pricing of excursions).

PLEASE NOTE: Your cruise/booking must show a deposit in order to gain access and pre-reserve your shore excursions on PCPC. Shore excursion information is available for viewing and pre-reservation approximately 6 months (180 days) prior to the sailing date of a voyage with the exception of World Cruise sailings, in which shore excursion information is available 1 year in advance.

When can I pre-reserve my Crystal Adventures shore excursions?

Important: Pre-cruise reservations for Crystal Adventures cannot be taken over the phone.  

Shore excursion information is available for viewing and booking approximately 6 months (180 days) prior to the sailing date of a voyage with the exception of World Cruise sailings, in which shore excursion information is available 1 year in advance. Your booking must have a deposit paid in order to gain access and pre-reserve your Crystal Adventures shore excursions on PCPC.

What does it mean when a Crystal Adventures shore excursion’s status is “Closed”?

All Crystal shore excursions will appear as “Closed” (not available for pre-reservation) until guests have paid a deposit for a booking. Once deposited, PCPC will then reflect shore excursion/s as “Available” for pre-reservation.

How do I get on a waitlist for a Crystal Adventures shore excursion?

To waitlist any Crystal Adventure shore excursion, visit the PCPC (Priority Check-in & Planning Center) and click on the “Crystal Adventures” tab . This tab provides access to the shore excursion pre-reservation area where you may place yourself on an excursion’s waitlist if the excursion’s limit has been reached. The “Crystal Adventures” tab is located at the top of your Personal Cruise Calendar. Requests for waitlists cannot be taken over the phone.

How will I know if I clear the waitlist?

Crystal does all possible to clear waitlists however cannot guarantee any waitlist will clear due to limited space on certain shore excursions. Should space become available, some waitlist reservations may be cleared prior to the cruise departure. If you were waitlisted for a shore excursion and you have been cleared, an email confirmation will be sent to the contact on record for the booking (most likely your travel advisor). Any shore excursions cleared from waitlist prior to the cruise will appear on the PCPC cruise itinerary as confirmed. Simply log in and check your PCPC cruise itinerary for the status of your waitlist. If the shore excursion waitlist is not cleared prior to the start of the cruise, there is a possibility that it may be cleared onboard. Please speak to the Shore Excursions staff once you embark.

Why can’t I pre-reserve more than one ticket for a specific Crystal Adventures shore excursion?

Some excursions, such as overland (overnight) or flight-seeing adventures, require a guest manifest (list of specific names). Therefore, Crystal Cruises requires all guests participating on that excursion to pre-reserve the excursion individually.

To amend this, look to the upper right corner of your Crystal Adventures pop-up window (where you are viewing shore excursion titles for your cruise on PCPC), and you will see a box marked “Current Guest”. Once you confirm one ticket under the name in the “Current Guest” box, you must then prompt the drop-down menu and select the other guest’s name to pre-reserve a ticket for him/her. The other guest’s name will appear only if you have the same booking number (staying in the same stateroom).

If you are attempting to pre-reserve a shore excursion for a guest who is not under your same booking (not staying in your stateroom), that guest must log into PCPC under his/her own name and reservation number to complete the Priority Check-in and then pre-reserve the shore excursion.

How can I pre-reserve more Crystal Adventures shore excursion tickets than allowed on PCPC?

For the majority of shore excursions, you may pre-reserve up to eight (8) tickets under one guest name. If you require more than 8 tickets for a particular excursion (e.g., you are pre-reserving for your entire party), you may pre-reserve additional tickets under a different guest’s name or booking in your party and request those tickets be transferred to your account once you are on board (by request through the onboard shore excursion staff).

When is the deadline to pre-reserve/make changes to my Crystal Adventures shore excursions?

Please note, PCPC as well as the Crystal Cruises’ corporate office cannot accept changes and/or cancellations to pre-reserved Crystal Adventures or new pre-reservation requests within 7 days of the cruise sailing date; however, new reservations and changes to shore excursions can still be made on board, subject to availability.

Why has an excursion I pre-reserved disappeared from my PCPC Personal Cruise Calendar, even though I did not cancel this excursion?

If an excursion you had previously pre-reserved has been removed from your Personal Cruise Calendar in PCPC, this excursion has most likely been cancelled by Crystal Cruises and your travel advisor (or your Crystal Personal Cruise Sales Consultant, if you booked direct) has been informed to contact you. Please check with your travel advisor for additional details.

Are there Cancellation Penalties for pre-reserved Crystal Adventures shore excursions?

All Crystal Adventures cancelled within 24 hours of arrival in the excursion port are non-refundable and a 100% cancellation fee will be charged. For a list of Crystal Adventures that have special cancellation conditions (ex. 30-day cancellation restriction) , please refer to the cruise specific shore excursion book or the “Important Notes” section of the excursions online detailed description. If cancellation of these Crystal Adventure(s) is made within 30 days of arrival in the excursion port, there will be a 100% cancellation fee charged.

Why did I not receive a printed shore excursion book in my cruise documents?

Electronic Crystal Adventures shore excursion books will be available online approximately 3 months prior to each sailing for reading or printing at home. We encourage you to visit the voyage’s itinerary page or log in to PCPC and click on the Crystal Adventures tab, where you may access the all excursions information and the electronic shore excursion book, when available.

Do you offer Crystal Private Adventures excursions that I can book for just my party?

For guests wishing to explore independently or embark on a private excursion, Crystal Cruises is happy to provide a variety of private services ashore. Pre-reservation of half-day or full-day private vehicle and English-speaking guide services (admissions and meals not included), where available, can be pre-reserved through PCPC. For guests seeking a truly customized private adventure ashore, Crystal Cruises offers Crystal Private Adventures®, which puts you in touch with the Crystal excursion team who will create a tailored private adventure just for you.

OPEN SEATING & SPECIALTY RESTAURANT DINING

What is Open Seating Dining?

Open seating is available aboard Crystal ships in most dining venues—it allows guests to dine at their leisure for breakfast, lunch and dinner at a restaurant of their choice.  With the exception of specialty restarants Prego, Umi Uma and the Vintage Room aboard Crystal Serenity and Crystal Symphony (where reservations are required), all guests may enjoy dinner at any time they choose from 6 pm until closing at 9:30 pm (opening times subject to change).

Why is open seating dining not available for Specialty Restaurants?

Open seating dining is not available in the specialty restaurants, Prego and Umi Uma, as well as the Vintage Room, due to limited space availability.

What is the Specialty Restaurant reservation policy?

Crystal’s specialty restaurants provide opportunities for guests to enjoy a variety of culinary experiences. Our unique Specialty Restaurants are meant to be enjoyed by all of our guests, equally. It is with this in mind, that we have revised our policy to ensure each guest has a chance to dine at Prego and Umi Uma & Sushi Bar at least once during their voyage.

Prior to cruise departure, Crystal guests are entitled to and may request for one (1) reservation in each specialty restaurant, per booking, via Crystal’s Priority Check-in and Planning Center (PCPC). Additional reservations may be requested, once on board, for a nominal $30 per person reservation fee, subject to availability at time of request. Guests on back-to-back voyages are entitled to additional complimentary Specialty Restaurant dining experiences, requested on board, depending on the total length of the cruise.

Note: Penthouse category guests (PH/SH and above) are entitled to unlimited complimentary Specialty Restaurant reservations; however, the same one (1) PCPC pre-reservation per restaurant restriction as noted above will apply. All subsequent reservations must be made on board, based on availability at time of request.a maximum of one reservation per specialty restaurant will be confirmed per booking via our Guest Check-in/Priority Check-in and Planning Center (PCPC). All additional reservations or visits (i.e. walk-in dining) will be confirmed on board on a space available basis.

Specialty restaurant dining reservations (excluding the sushi bar) made online via PCPC will require each guest’s Crystal Key Code.

For information, click Crystal Key-Dining here. Sushi Bar is not available for pre-reservation via PCPC. Sushi Bar seating/dining requests must be made on board the ship, and are available on a first-come, first-served basis, based on space availability.

How can guests who are already booked pre-reserve their Specialty Restaurant dining experience?

Prior to cruise departure, Crystal guests with fully-paid bookings, are entitled to and may request for one (1) reservation in each specialty restaurant, per booking, via Crystal’s Priority Check-in and Planning Center (PCPC). Additional reservations may be requested, once on board, for a nominal $30 per person reservation fee, subject to availability at time of request.

Guests on back-to-back voyages are entitled to additional complimentary Specialty Restaurant dining experiences, requested on board, depending on the total length of the cruise.

Note: Penthouse category guests (PH and above) are entitled to unlimited complimentary Specialty Restaurant reservations; however, the same one (1) PCPC pre-reservation per restaurant restriction as noted above will apply. All subsequent reservations must be made on board, based on availability at time of request. A maximum of one reservation per specialty restaurant will be confirmed per booking via our Guest Check-in/Priority Check-in and Planning Center (PCPC). All additional reservations or visits (i.e. walk-in dining) will be confirmed on board on a space available

How many reservations can be made by a stateroom in the Priority Check-in and Planning Center (PCPC)?

Each stateroom or suite may only make a single reservation in each of the specialty restaurants. If a guest makes a reservation for a table of 8, PCPC will ask you to identify the other 7 guests (to prevent multiple reservations).

To prevent duplicate reservations, we will ask for all guests names on any reservation larger than 2. A notification will be generated when a guest, who is already listed on another guest’s specialty dining reservation, attempts to make a second reservation via PCPC before the cruise.

Why do I need to have my friends booking number and legal name to add them to a Specialty Restaurant reservation?

When you add friends to your reservation, that reservation will take the place of their first complimentary reservations if they have no reservations currently in the system. They will not be able to make any additional reservations in that restaurant prior to the cruise. If they already have a reservation in the system, you will not be able to book them until you get onboard. Again, this ensures everyone get at least one reservation in each restaurant prior to the voyage.

What is the cost?

All dining aboard Crystal ships are complimentary with the exception of Specialty Restaurants, Prego and Umi Uma where a nominal fee of $30 per person, per dining experience will apply for additional reservations after the first (complimentary) dining experience. The Vintage Room wine-pairing dining experience is also an exception where additional costs will apply. All rates are subject to change at anytime.

What does the $30 fee include?

The $30 fee is a reservations fee that is intended to ensure that everyone has the opportunity to enjoy the specialty restaurants equally. We have found that many guests enjoy the specialty restaurants and book every evening in their favorite venue. Unfortunately, this does not allow all of our guests to enjoy these restaurants throughout the voyage. With this policy we hope to ensure that all our guests will have the opportunity to enjoy the Specialty Restaurants during their cruise. Note: There is no additional charge for the food, the all-inclusive wine, spirits and beers, and gratuities.

A check will be presented to guests at the end of the meal that will require their signature.

Will the sushi bar have a different policy?

No. The Sushi Bar will follow the same policy as the specialty restaurants. The first visit is complimentary. Subsequent visits will require a nominal fee of $30 per person, per dining experience. Please note, online pre-reservations are not available for the Sushi Bar. Guests will be seated on a first-come, first-served basis only.

Can we book tables for larger groups? Are there tables for two?

Crystal offers a generous number of two- and four-person table top configurations to invite a more intimate dining atmosphere in most dining venues. Requests for larger table tops must be made in advance with Crystal’s Onboard Guest Services department.

If guests are ashore and running late, how long will you hold their specialty dining reservation?

We will hold guests’ reservation up to 15 minutes, just as we do in our specialty restaurants.

The maitre d’ will hold the reservation for up to 15 minutes unless he is informed by the guest ahead of time and can make adjustments to the evening reservation schedule. If guests arrive after that time period, every attempt will be made to accommodate them in one of our other restaurants.

If guests cannot get their preferred time on a specific night, can they be waitlisted? What about Walk-ins?

Guest can choose to be waitlisted for another specific time if the first choice is not available.

Walk-ins are accommodated on a first-come, first-served basis.

Can more than one reservation be booked for each Specialty Restaurant in advance?

Using Crystal’s online portal Priority Check-in & Planning Center (PCPC), guests are limited to reserving one night in each of the specialty restaurants prior to boarding. By limiting the pre-cruise reservations for each specialty restaurant, all guests have the opportunity to reserve a seating in each restaurant before the start of a cruise.

Once on board, if a guest chooses to dine again in one of the specialty restaurants he/she will be accommodated on a first-come, first-served reservation basis for a nominal fee of $30 per person, per dining experience.

Can guests dine more than once at the specialty restaurants?

Yes. Once on board Crystal Serenity or Crystal Symphony, guests can make arrangements with the maitre d’ of specialty restaurants for additional nights or by dialing “0”. Walk-ins are still accepted based on space availability.

Once on board, if a guest chooses to dine again in one of the specialty restaurants (after having availed of his/her complimentary specialty restaurant dining experience), he/she will be accommodated on a first-come, first-served reservation basis for a nominal fee of $30 per person, per dining experience. Rates are subject to change at any time.

If a guest is invited by another guest to join them at a Specialty Restaurant, will this count as their complimentary dining reservation?

If it is the first time in the Specialty Restaurant it is complimentary, if it is the second time the fee goes into effect. It depends on when the reservation/invitations fall.

Will Penthouse Guests still be able to order room service “in” from the Specialty Restaurants with no charge?

Yes, all guests booked in Penthouse (and above categories) may order “in” from the Specialty Restaurants as often as they choose, at no additional cost.

Do back-to-back cruise guests get only one reservation for each restaurant, regardless of the length of the cruise?

No. Guests sailing on multiple voyages will receive one (1) complimentary reservation, per restaurant, per voyage. For example, a guest sailing on a 27-day back-to-back cruise of 3 segments (7 days + 9 days +11 days) will receive 1 (one) complimentary reservation in each restaurant for each voyage, for a total of 3 (three) complimentary reservations (i.e. 6 dining experiences: 3 in Prego and 3 in Umi Uma) per booking, per guest.

However, only one (1) reservation per specialty restaurant may be made online via PCPC; all succeeding reservation requests must be made once on board.

If my cruise is a 14-day cruise, do I still only get one reservation for each restaurant?

No, for any single voyage that is 14 days or longer each guest will be extended 2 (two) complimentary reservations in each restaurant. The first reservation may be made via PCPC; the second reservation will need to be made and confirmed on board the ship once the sailing begins and is on a space available basis.

I am a Full World Cruise Guest, do I only get one reservation, per restaurant, per person for my entire voyage, and do I have to pay the fees?

No, we will waive all Specialty Restaurant reservation fees for all our Full World Cruise Guests. However, only one (1) reservation, per restaurant may be booked via PCPC prior to the voyage; all other reservations need to be arranged on board once the voyage begins, and will be based on space availability.

Can one person check in for both parties (or more) if all are under the same booking number?

Yes. One person is able to check in all names on a booking, as long as all names are booked under the same booking number. Please be sure to have all the details of your traveling companion/s such as passport number, exact spelling of name/s, flight details, etc., in order to complete the check-in process.

What documents do I need to take to the ship for faster Check-in on embarkation day?

Please print out your Personal Cruise Calendar once you have completed your Priority Check-in and made your reservations. Be sure to review your dining preferences, spa appointments, pre-reserved Crystal shore excursions, and any other reservations and/or services you may have selected. Your printed itinerary will let our embarkation staff know you are pre-checked and can usher you straight through to board the ship. Please present this along with your cruise ticket and passport.

Does my Personal Cruise Calendar replace the cruise ticket normally received?

No. You will still receive a ticket wallet that includes your cruise ticket and other important travel information regarding your voyage. Please be ready to present your cruise ticket, credit card and passport, along with any applicable visas, when you arrive at the terminal. Your printed Personal Cruise Calendar indicates that you have already completed the Priority Check-in process.

When will my credit card be charged for the reservations I made in PCPC?

Charges for any of your pre-cruise reservations made in PCPC will not appear on your credit card until your cruise. No financial transactions take place in PCPC. All charges will be posted to your shipboard account during your voyage.

How do I find out the dress code requirements for each day of my cruise?

The dress code for each day of your cruise (Crystal Casual, Black Tie Optional) is indicated on your Personal Cruise Calendar.

How do I review entertainment information for my cruise?

Above your Personal Cruise Calendar, hover over “More Voyage Details— and select “View Cruise Details— from the drop-down menu.

What is the Guest List?

For each cruise, the ship prints a list of all guests who are sailing on the voyage, which is shared with all on board. To opt out of having your name appear on the Guest List, simply click the “Opt Out” — option in the Priority Check-in section under “Specify Onboard/Profile Preferences— or visit the Reception Desk once on board.

My name as it appears on my passport is not the same as the name shown in PCPC. What should I do?

Please ask your travel advisor to contact Crystal Cruises immediately with the correct name. Federal and international authorities require accurate information. Errors are seen as falsification of information and may subject the traveler to an extended investigation by the authorities which may or may not result to denial of boarding.

I have applied for a passport but have not yet received it in the mail. Can I continue to check in?

No. You must enter the details of the passport you are using as proof of citizenship for this trip in order to continue the check-in process.

Why does my passport need to be valid for 6 months beyond the end of the cruise?

If you are traveling anywhere overseas, even to Canada, the Caribbean or Mexico, you now need a passport to board an international flight and to enter any country. Your passport must be valid for at least six months (and must have at least 4 blank pages) after the date you enter a foreign country. Proof of citizenship is required for ALL guests and a passport valid for six months following the completion of the cruise is required.

I am going to Alaska and have a U.S. Passport Card. Can I use this for my cruise?

No. Even on voyages that travel round-trip from a U.S. port, the itinerary may include calls in other non-U.S. ports and clearance officers require a valid passport upon entry of their waters. A valid passport (with minimum validity of 6-months after the last day of the cruise) is required for all Crystal cruises. If you are traveling anywhere overseas, even to Canada, the Caribbean or Mexico, you now need a passport to board an international flight and to enter any country. Your passport must be valid for at least six months after the date you enter a foreign country. Proof of citizenship is required for ALL guests and a passport valid for six months following the completion of the cruise is required.

Can I use a birth certificate for voyages sailing in/out of same U.S. port of call (also called “closed-loop— sailings)?

No. Even on voyages that travel round-trip from a U.S. port, the itinerary may include calls in other non-U.S. ports and clearance officers require a valid passport upon entry of their waters. A valid passport is required for all Crystal cruises.

Why can’t I change my flight and/or transfer arrangements?

You can make changes to your flight information and transfer requests in PCPC up to 14 days prior to your voyage. You must contact your travel advisor to make any changes to your flight and/or transfer arrangements within 14 days of departure.

Independent guests (guests who made their own transportation arrangements to/from the ship) can easily request cruise transfers with PCPC. This feature assists guests with making their transfer plans before the cruise and also greatly assists our check-in process by having less information to collect at embarkation.

Why can’t I see my transfer requests in the planning calendar?

Your transfer requests will appear in your printed itinerary. If you do not see your transfer requests on your printed itinerary, simply click on the transfer request button above the planning center and enter your requests. Once this is submitted, you will see the transfers on your printed itinerary.

I live in the city of embarkation. How do I complete the transportation page?

Please click on the box indicating that you will not be flying in on the day of embarkation.

I have not yet finalized my travel plans to and from the ship. How do I complete this area of the Priority Check-in section?

You can check the box indicating that you are not arriving or departing on the turn-around date/s. Once you finalize your travel plans, this can be revised at a later date by accessing the “Schedule an Airport Transfer” tab at the top of the Welcome Page in PCPC.

I am using Crystal’s Air/Sea program; why do I not see my flight details in the system?

Air/Sea flights are finalized 5 months prior to sailing, and the itinerary is sent to your travel advisor. If you have any special requests, please speak with your travel advisor or call our Guest Air Services Consultant as soon as possible about our Custom Air & Upgrade Program.

How late can I book a private transfer?

No Later than ten (10) days prior to sailing day – extra days are factored in to accommodate the turn-around for transfers quote to be submitted back to you for review after submission.

Once the request is submitted, how soon can I expect a quote?

Transfers quotes will be offered within 48 hours.

Can we book a private transfer at any city?

Private Transfers are only offered within the port city of embarkation and disembarkation. Private transfers can be arranged between the airport, ship and hotels within the port city.

Can I do a sightseeing tour en route to the ship?

You may arrange a Private Adventure tour on your Crystal Cruises voyage aboard Crystal Serenity, Crystal Symphony or Crystal Esprit.

Are gratuities included in the price of the Private Transfer?

Gratuities are not included in the price of the Private Transfer and are at the guest’s discretion.

Is my credit card information safe?

Yes. You can safely enter your entire card number on Crystal’s Priority Check-in & Planning Center via our secure server, which encrypts all submitted information.

What credit cards are accepted?

We accept the following cards:

Visa

MasterCard

Discover Network

American Express

Diner’s Club

JCB (Japan Credit Bureau)

Can I change my form of payment once I am on the ship?

Yes. Your credit card will not be charged until the sailing. If you wish, you may register a different credit card once on board if you do not want to use the credit card you originally registered through PCPC.

Will you be contacting my credit card company to establish a credit limit?

No. We do not charge the credit card or put a hold on it during the check-in process. However, we will obtain an authorization prior to cruise end to ensure there are sufficient funds on the card.

Can I use a different credit card once on board?

Yes. Your credit card will not be charged until the sailing. If you wish, you may register a different credit card once on board if you do not want to use the credit card you originally registered through PCPC.

If your cruise is paid in full, you will be able to make reservations for Crystal Spa & Salon appointments, specialty restaurant and dining reservations. You will also be able to request time in the Creative Learning Institute, Computer University@Sea and The Vintage Room. You will be advised of the date and time of those requests once you board the ship.

Are my pre-cruise reservations for spa appointments, specialty restaurants and shore excursions guaranteed?

Reservations for the spa, specialty restaurants and Crystal Adventures are guaranteed provided your cruise is fully paid (for spa and restaurants) or deposited (for excursions) and you have completed the Priority Check-in section.

Is there a maximum of activities or services that I can pre-reserve?

No. However, while there are no restrictions as to the number of spa and salon appointments, Crystal shore excursions, or Creative Learning Institute class requests you may reserve, appointments are booked on a first-come, first-served basis. Complimentary dining reservations (booked via PCPC) in our specialty restaurants Prego and Umi Uma are limited to 1 per restaurant per voyage (a total of 2 dinner reservations per booking prior to sailing). However, additional requests for specialty restaurant reservations (at a nominal fee) may be made on board with the maître’d.

What are Crystal’s policies regarding the discharge of ballast water, bilge and oily water residue and solid waste?

Ballast Water

Ballast water is seawater that has been taken on by the ships to maintain proper stability, and is stored in ballast tanks. Crystal Cruises observes local, national and international regulations regarding the reporting and discharge of ballast water. Appropriate exchange of ballast water is conducted on the high seas more than 200 miles from land when necessary to prevent organisms and bacteria from traveling from beyond their native range and harming local marine ecosystems.

Bilge and Oily Water Residue

Following guidelines set forth by international regulation, Crystal Cruises has installed sophisticated oil-water separation equipment to comply with the discharge requirements for bilge water both in port and at sea. Bilge and oily water is retained and processed by the oily water separator to remove any oil. The oily waste is retained and discharged to a reception facility ashore for proper disposal. Automated monitoring of the oil/water separators and supporting equipment ensures that the processed bilge water discharged has less than 15 parts per million of oil, the maximum allowed in the water discharged at sea. Crystal’s policy is to not discharge the processed bilge water less than 12 miles from land. The ships’ crews are trained on the proper response and handling of deck and water spills of fuel, lube oil and oily wastes.

Solid Waste Management

Crystal Cruises maintains a strict policy of “Nothing Overboard” and recognizes the importance of having strategies in place to reduce and manage onboard waste. Onshore recycling with approved vendors of all non-biodegradable substances such as glass, aluminum, steel cans and plastics is used whenever possible. In addition, Crystal ensures that hazardous materials are disposed of by reputable onshore disposal companies. Solid waste such as food products and cardboard is burned onboard to the extent possible by incineration. Food waste that cannot be incinerated is discharged shoreside.

How does Crystal dispose of hazardous waste?

Hazardous waste includes photo processing and x-ray fluids, dry cleaning residue, print shop chemicals, and paints, solvents and thinner wastes. This material is disposed of ashore in accordance with national and international laws and regulations. Extensive care and training have also been implemented to eliminate the disposal of chemical wastes in wastewater streams.

How has Crystal minimized the impact of its operations on the environment?

Among other practices, Crystal has reduced the use of plastics, increased recycling and improved fuel consumption efficiency. On board our ships, guests are also invited to participate by re-using towels. Environmentally-friendly bath amenities are used onboard. Additionally, Crystal Cruises uses dry cleaning machines that recycle dry cleaning solvents and minimize hazardous waste. Photo waste is processed on board to remove silver before being landed ashore for proper disposal. In its Los Angeles headquarters, Crystal has also encouraged employees to dispose of waste appropriately in recycle bins and to turn off lights when office areas are not in use.

How has Crystal reduced the use of plastics aboard its ships?

For more than a decade, fabric laundry, dry cleaning and shoe-shine bags replaced the previously used plastic bags. Paper cups replaced the use of styrofoam cups, wood lint brushes replaced disposable plastic lint removers, and stainless steel ice buckets replaced the previously used plastic buckets. In 2008, Crystal introduced EcoHangers into its laundry presentation on both Crystal Symphony and Crystal Serenity as well as in the latest river ships and yacht. EcoHangers are a 100% recyclable, environmentally sound alternative to the nearly nine billion wire and plastic hangers that fill America’s landfills each year. Crystal also utilizes washable garment bags for laundry distribution, eliminating the use of more than 100,000 plastic bags on Crystal Symphony and Crystal Serenity per year, alone.

What measures has Crystal taken to protect air quality?

To protect air quality, Crystal Cruises has taken action to minimize smoke emissions. We do not operate incinerators in port and have increased efforts to avoid rapid changes in loads on engines and to operate engines at efficient load levels. Oil burning equipment is closely maintained to maximize efficiency and minimize emissions. In addition, we have installed smoke opacity meters so that the ships’ engineers can monitor and adjust stack emissions. Fuels with lower sulfur content are used in areas of the world such as the Baltic, North Sea, English Channel, Canada, Alaska and California where regulations or local conditions call for reduced emissions.

What practices are in place to ensure that the Crystal fleet observes the environmental policies?

Crystal Cruises has implemented bi-monthly self inspections on each ship to measure compliance with Crystal Cruises’ Safety Management System and environmental aspects of the ships’ operation. Annual audits and inspections of each ship are performed by Crystal’s shoreside management personnel. The U.S Coast Guard, U.S. Public Health Services, classification societies, and flag states also conduct mandatory inspections. To further monitor safety and environmental concerns, Crystal Cruises utilizes external auditors for systems and vessel inspections.

How does Crystal Cruises foster environmental education and responsibility to the public?

As our primary concern is for the safety and well being of our guests, Crystal Cruises follows the guidelines established by the Center for Disease Control and Prevention (CDC). In the early 1970’s, the CDC established the Vessel Sanitation Program (VSP). Today the program annually incorporates two unannounced inspections in U.S. ports. Every vessel that has a foreign itinerary, carries 13 or more passengers and calls on a U.S. port is subject to the inspection.

To ensure a clean and healthful environment, cruise ships must meet the criteria established by the CDC. This inspection focuses on the ship’s water supply, spas and pools, food storage, preparation and service, practices and personal hygiene of employees, cleanliness and physical condition of the ship, and the training programs in general environmental and public health practices. At the end of the inspection each ship is given a score based on a 100-point scale. A passing score is 86 or higher. Failure to obtain a satisfactory score indicates a ship has not attained generally accepted standards of sanitation; it does not necessarily imply an imminent risk of an outbreak.

What guidelines do Crystal ships follow to ensure the ships’ sanitation?

As our primary concern is for the safety and well being of our guests, Crystal Cruises follows the guidelines established by the Center for Disease Control and Prevention (CDC). In the early 1970’s, the CDC established the Vessel Sanitation Program (VSP). Today the program annually incorporates two unannounced inspections in U.S. ports. Every vessel that has a foreign itinerary, carries 13 or more passengers and calls on a U.S. port is subject to the inspection.

To ensure a clean and healthful environment, cruise ships must meet the criteria established by the CDC. This inspection focuses on the ship’s water supply, spas and pools, food storage, preparation and service, practices and personal hygiene of employees, cleanliness and physical condition of the ship, and the training programs in general environmental and public health practices. At the end of the inspection each ship is given a score based on a 100-point scale. A passing score is 86 or higher. Failure to obtain a satisfactory score indicates a ship has not attained generally accepted standards of sanitation; it does not necessarily imply an imminent risk of an outbreak.

By maintaining a stringent sanitation program and overall company dedication, for more than 10 years Crystal Cruises has maintained an average score of 95. Crystal Symphony has scored three perfect 100’s. Crystal Serenity received three a perfect scores of 100 as well. We continue to strive for excellence in all areas of public health and sanitation by establishing ongoing senior officer and crew training, providing shoreside support, and utilizing the CDC for guidance in new construction of our ships.

What happens to the photo chemical waste from the photography shops on board?

Aboard Crystal Serenity and Crystal Symphony, the machines used on board to process and produce photos produce liquid waste that is collected. That waste is then treated on board to remove silver, the only heavy metal or waste in the liquid. Once the silver is removed the waste is certified to be non-hazardous and can be disposed of with normal waste in most ports.

What happens to all of the soaps, shampoos and amenities that are leftover by guests and crew?

Crystal has a unique relationship with a company, Clean The World. Clean The World sanitizes and processes the amenities and then redistributes them to the needy in a world-wide relief program. Although there is a fee for this, Crystal feels that the contribution to the needy and the recycling are worth the effort. Currently, Crystal is the ONLY cruise line involved in this excellent recycling and charitable program!

Travel Leaders IATA CLIA ASTA