Disney Cruise Line FAQs

Q. What dining, entertainment and activities can I enjoy aboard the Disney Cruise Line ships?

A. On a Disney Cruise, there’s so much for you to do that getting to and from your destination is an unforgettable adventure in itself.

The Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy all offer a wide variety of activities the whole family will enjoy. And each ship features its own unique experiences. So be sure to check out all there is to do on board before you set sail.

Q. How are the Disney Cruise Line ships different?

A. The Disney Cruise Line fleet consists of the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy.

Each of our 4 ships features different designs and deck plans, as well as distinctive restaurants, entertainment, activities and pools on board to make every voyage a unique and memorable experience.

We invite you to explore and compare the features, designs and amenities of the Disney Cruise Line ships.

While features may differ, all 4 Disney Cruise ships offer an unforgettable experience you won’t find on any other vacation: world-famous Disney hospitality, enchantment and family fun in an environment of unmatched onboard comfort, convenience and safety.

Q. What is included in the basic price of a Disney Cruise?

A. Your cruise price includes almost every part of your onboard experience, such as:

Your stateroom along with all applicable taxes and port fees
Breakfast, lunch and dinner
Soft drinks served at meals and at each ship’s beverage station
Snacks and ice cream throughout the ship
Disney Character Meet & Greets
Entertainment including live Broadway-style productions at the Walt Disney Theatre as well as Disney movie classics and current first-run films at the Buena Vista Theatre

While you’re sailing, there are a few optional services and activities that do require an additional charge, including Port Adventures excursions, spa and salon services, babysitting in our ship’s nurseries, onboard photography service, phone calls, video games, alcoholic beverages, and our adults-only dining venues, Palo (aboard all ships) and Remy (aboard the Disney Dream and Disney Fantasy).

Q. Are there things to do on board if I remain on the ship while we are in port?

A. Yes. There’s plenty to do on board! Pools are open, along with some restaurants. Because many Guests are off the ship when it’s in port, you’ll have the perfect opportunity to enjoy “quiet time.”

Guests 18 and older who stay on board can get in a workout at the fitness center and be pampered at the ship’s spa and salon. Teens 14 to 17 can also indulge themselves at our teens-only spa Chill.

Also, many Ports of Call offer opportunities to enjoy off-ship activities like beach outings, shopping or sightseeing on your own. You can learn more by reading about “Places to Explore” under each port listing.

Q. What documents will be required when I check in for my cruise?

At check-in, all Guests must present valid passports or other acceptable proof of citizenship.
All travelers are required to have a valid passport to enter or re-enter the United States by air.
In addition to a valid passport, many countries require an entry visa based on your nationality. It is each Guest’s responsibility to identify and to obtain all the necessary visas before embarking on the cruise. Because requirements may vary, Guests are advised to contact their local consulate or embassy for more information on required travel documentation for all ports of call during the cruise.
The Guest who booked the cruise must present a copy of the Online Check-In Port Arrival Form at check-in. You can save time during the boarding process by completing this document ahead of time through My Online Check-in.
When a minor (age 17 and under) travels without a parent or legal guardian, an accompanying adult must present an Authorization For Minor To Travel Without a Parent or Legal Guardian Form, completed and signed by that child’s parent or legal guardian.

Passport & Travel Documentation Guidelines

Under My Reservations you’ll find important travel guidelines and regulations relevant to your individual itinerary. However, it is your responsibility to check with your travel agent, government agency, embassy or consulate to ensure that you have all the proper documentation to board the ship and enter each of the countries on your cruise. U.S. travelers can visit the S. State Department’s travel website or call the U.S. National Passport Information Center at (877) 4USA-PPT [877-487-2778] for more information.

Important International Travel Advisories

Guests without proper documentation will be denied boarding.
Travel restrictions for each destination country may vary according to a Guest’s citizenship.
Plan ahead to get your passport(s) early. At Disney Cruise Line, we ask that you provide your passport number at least 75 days prior to the start of your vacation in your Guest Information Form in My Online Check-in. Visit your “Passport and Travel Documentation” page for the information you need to apply for a passport, including how much time is generally required to receive your passport. United States citizens should also visit the S. State Department’s travel website or call the U.S. National Passport Information Center at (877) 4USA-PPT (487-2778) for more information.
Make sure your passports aren’t expired or about to expire. Many countries require your passport to be valid up to 3 months after the completion of your cruise. Check the passport policies in the countries you plan to visit ahead of time.

Q. What will be the differences on the Disney Dream after it us updated in October 2015?

The Disney Dreamis getting ready to dream a little bigger. In April 2015, the Disney Dream will be taken out of service as Disney Cruise Line re-imagineers this incredible ship from bow to stern to make Guests’ vacation experiences more magical than ever.
If your cruise departs before April, you’ll enjoy all the features and amenities that make the Disney Dream one of the most magnificent cruise liners to sail the sea.
For those booking or planning a cruise after October 2015, see what’s in store when the remodeled Disney Dream sets sail.

What do I need to know about the Payment Authorization Form?

The Payment Authorization Form under My Online Check-in lets you set up a convenient onboard “Key to the World” account. It’s an easy way to manage how you and your travel party will charge incidental expenses to your stateroom folio.
Submit This Form Online
Just provide your credit card information and list which Guests are authorized to charge items to your account. Then get ready to enjoy a carefree cruise.
This form must be submitted, along with the Guest Information Form, before you can access the Disney Cruise Line Cruise Contract and, subsequently, the Online Check-In Port Arrival Form.
If you do not submit these forms online at least 48 hours prior to boarding, you will need to complete them—and the forms you would access subsequently—at the port terminal.

Q. What do I need to know about the Guest Information Form?

You can find the Guest Information Form under My Online Check-in. The form lets you provide Disney Cruise Line with important addresses, citizenship information, disembarkation details and emergency contacts so that we can ensure you and your travel party the highest standards of safety and quality of service.
Speed your boarding by submitting the form online
Just fill in the form and “Submit.” On the Confirmation Page, you’ll have the option to edit the form and print it for your records.
This form and the Payment Authorization Form must be submitted before you can access the Disney Cruise Line Cruise Contract and, subsequently, the Online Check-In Port Arrival Form.
If you do not submit these forms online at least 48 hours prior to boarding, you will need to complete them—and the forms you would access subsequently—at the port terminal.

Prohibited Items

What items are prohibited on board the ship and on Castaway Cay?

A. In order to maintain a safe and secure environment for all Guests and Crew, Disney Cruise Line has a zero weapons policy and prohibits the following items on board the ships and ashore at Castaway Cay.

Firearms
Firearm replicas, including non-firing, imitations, toys, and their components
(Toy Exceptions)
Store-bought Light sabers
Plastic toy ‘pirate’ swords
Plastic store-bought toy “Mjolnir” hammers (Thor’s hammer)
Air, BB, pellet, paintball pistols, rifles and sling shot
Diving equipment air tanks, spears, spear guns, slings, dive knives, pry bars, and underwater scooters
Emergency Position Indicating Radio Beacons (EPIRB), communication scanners, wide band receivers
Explosives components and accessories, including ammunition, detonators, fireworks, pyrotechnics and flares
Highly flammable liquids and combustible substances, including liquid oxygen
Illegal narcotics/drugs including synthetic, designer drugs, and medically prescribed marijuana
Knives regardless of blade length, straight razors
Lasers
Restraining devices and offensive weapons, hand and leg cuffs, pepper spray and taser, stun guns
Scissors with blades exceeding 4” (scissors with blunt ends and no longer than 4 inches are allowed)

Guests found in possession of any weapons or similar prohibited items on their person or in their baggage may be denied boarding and are subject to severe legal penalties.

Additionally, the following items are restricted for safety reasons and should not be brought on board.

Alcoholic Beverages
Agricultural Items
Flowers
Aquatic Items
Boogie Boards
Inflatable floats
Inflatable pools
Pool noodles
Rafts
Surfboards
Wave boards
Balloons and kites
Candles and incense
Coolers and/or Ice Chests that are larger than 12” x 12” x 12”. Coolers that meet the size requirements must be brought on as carry-on luggage. (Food & Ice Chest Policy)
Electrical appliances and components
Blenders
Bottle sterilizers and warmers (A limited number of approved bottle warmers and bottle sterilizers are available upon request through Guest Services)
Coffee makers
Diffusers
Electric blankets
Electric irons and Steamers (all ships offer self-service laundry facilities equipped with irons and ironing boards)
Extension cords, power strips and surge protectors
Heating pads
Hot plates
Microwave ovens
Rice cookers
Seasonal and/or celebratory light bulb strings
Exceptions for Electrical Appliances
Curling irons
Flat irons
Hair dryers (all ships offer a hand-held hair dryer in each stateroom)
Shavers
The following electrical appliances will be collected for inspection by the Chief Electrician and if approved, will be returned for use onboard the ship.
Baby Monitors
Humidifiers
Portable fans
White Noise/Sleep Machine
Electronics
Ham radios
Metal detectors
Streaming Devices (Roku, Apple TV, Amazon Fire Stick, Google Chromecast, etc.)
Food/Beverage related items
Food & Ice Chest Policy
Alcohol Policy
Hookah pipes
Inflatable Mattresses
Metal Detectors
Musical Instruments
Over-the-door hanging organizers
Pets
Power tools and toolboxes (except those utilized by vendors providing services)
Remote-controlled devices
Airplanes
Drones
Helicopters
Other toy vehicles (cars, etc.)
Sporting Equipment
Archery equipment
Baseball and cricket bats
Fishing gear
Hammocks
Hockey and lacrosse sticks
Pool cues
Ski poles
Exceptions for Sporting Equipment
Golf Clubs may be brought onboard and stored in a Guest’s stateroom
Baseballs, basketballs, footballs, soccer balls and volley balls may be brought onboard, stored in Guest’s staterooms and used off the ship in ports of call
Wheeled recreational equipment and transport devices
Any footwear with wheels (i.e. Heely’s type shoes)
Bicycles
Hoverboards
Inline & roller skates
Scooters
Segways
Skateboards
Wagons (collapsible wagons are allowed)

Guests with a mobility disability that requires the use of a mobility aid should contact Special Services prior to sailing. Wheeled mobility devices with less than 3 wheels and devices that cannot maintain stability and balance when stopped, unpowered or unoccupied are not allowable.

Disney Cruise Line reserves the right to seize and secure any item deemed to be dangerous or pose a security or safety risk.

Q. Are Guests allowed to bring alcoholic beverages on board the ship?

A. Disney Cruise Line Guests 21 years and older may bring a maximum of 2 bottles of unopened wine or champagne (no larger than 750 ml) or 6 beers (no larger than 12 ounces) on board at the beginning of the voyage and at each port of call. These beverages must be packed in carry-on (not checked) bags or luggage.

Guests wishing to consume wine or champagne that they have brought on board in one of the dining rooms will be charged a corking fee of $25.00 per bottle.

Please note:

Any alcohol packed in checked luggage will be removed and stored until the end of the cruise.
All alcohol brought onboard must be in an original unopened container. Partially used bottles and those in which the seal has been broken will be destroyed and no compensation will be offered.
Any wine or champagne in excess of 2 bottles or beer in excess of 6 beers will be stored until the end of the cruise.
Bringing liquors and spirits (including powdered alcohol) on board is prohibited. These items will be stored until the end of the cruise.
Guest MUST retrieve any stored alcohol at the end of the cruise. Items not retrieved will be destroyed and no compensation will be offered.
Alcohol brought on board may not be consumed in any lounge or public area.

Please note that the Disney Cruise Line alcohol policy is subject to change without notice.

Q. What should I know about bringing my own food and/or ice chest on board the ship?

A. In order to create a safe, healthy and enjoyable cruise experience for all our Guests, we ask you to take note of the following guidelines concerning bringing your own food and ice chests on board. We thank you for your understanding and cooperation.

You may not bring:

Homemade, precooked or perishable foods or open food containers.
Ice chests or coolers, except as noted below.
Electrical appliances such as rice cookers, hot plates, coffee makers, blenders, bottle sterilizers and bottle warmers

We do have a limited number of approved bottle warmers and bottle sterilizers available upon request through Guest Services. In addition, you can request hot water to be delivered to their stateroom at any time from room service.

You are welcome to bring:

Nonperishable snack foods in sealed, original packaging. All items must either be consumed prior to returning to your home port or remain unopened.
Breast milk, in carry-on luggage only.
Coolers no larger than 12″ x 12″ x 12″ [30.5cm x 30.5cm x 30.5cm], as carry-on luggage only for storing medications, baby food or items related to dietary restrictions only.

Q. Can I decorate my stateroom door or hang items over the doors?

A. To ensure an enjoyable cruise experience for all our Guests, we ask that you take note of the following guidelines for decorating your stateroom door. We thank you for your understanding and cooperation.

You are welcome to place magnetic signs on your stateroom door. Though, please note that Concierge staterooms on the Disney Dream and Disney Fantasy have wooden doors. You may not affix items to your stateroom doors using tape or any adhesive, including removable gel adhesives, as this can damage the doors’ finish.

Also, using over-the-door hanging organizers is prohibited, as they can scratch and/or disfigure stateroom doors and trim.

Guests who damage doors in violation of these guidelines will be assessed a $100 fee per incident to cover the cost of repairs.

May I decorate my stateroom verandah or hang a sign from the ship’s railing?

A. Guests may not hang, attach or otherwise display any flag, banner or sign from any part of the ship, including stateroom verandahs. Additionally, seasonal and/or celebratory light bulb strings or other hanging items are not permitted.

Q. What are the restrictions for bringing firearms or weapons on board the ship?

A. For the safety of our Guests, Disney Cruise Line has a Zero Weapons Policy.

Firearms, ammunition, knives (including dive knives), swords, daggers or any other types of weapons are not allowed on board under any circumstances.

Guests found in possession of any weapons or similar prohibited items on their person or in their baggage may be denied boarding and are subject to severe legal penalties.

We appreciate your understanding and cooperation.

Q. What are the restrictions for bringing firearms or weapons on board the ship?

A. For the safety of our Guests, Disney Cruise Line has a Zero Weapons Policy.

Firearms, ammunition, knives (including dive knives), swords, daggers or any other types of weapons are not allowed on board under any circumstances.

Guests found in possession of any weapons or similar prohibited items on their person or in their baggage may be denied boarding and are subject to severe legal penalties.

We appreciate your understanding and cooperation.

Q. What are the restrictions for commercial photography or filming?

A. Photography, videotaping or recording of any kind for commercial purposes is prohibited unless authorized in writing by Disney Cruise Line or The Walt Disney Company in advance.

Q. Can I bring lithium metal or lithium ion batteries onboard?

A. Batteries that have not been punctured, swollen, or damaged can be brought onboard. Batteries in devices and spare batteries charging should never be left unattended.

Castaway Club

Q. Can I make plans based on my Castaway Club Membership for Guests traveling with me who are staying in a different stateroom?

A. Since Castaway Club levels are stateroom specific, you may only pre-book activities and dining for Guests staying in your stateroom. Guests staying in other staterooms will be able to pre-book based on the highest level Castaway Club member in their stateroom.

Standard booking and Castaway Club pre-booking windows open:

First-time Guest – 75 days prior to sail date
Silver Castaway – 90 days prior to sail date
Gold Castaway – 105 days prior to sail date
Platinum Castaway – 120 days prior to sail date

Q. I will be sharing a stateroom with a Guest who has a different Castaway Club Membership level than I do. What Member benefits will apply to the stateroom?

A. The Castaway Club benefit level―Silver, Gold or Platinum―is determined by the Guest with the highest membership level in the stateroom. All Guests staying in the same stateroom will enjoy that member’s benefit level for the duration of the cruise.

Guests traveling with you, but staying in a different stateroom, will enjoy the benefit level of whichever member has the highest membership level in their stateroom.

Q. Is there a time limit for using my Castaway Club benefits?

A. After you achieve a particular Castaway Club Membership level―Silver, Gold or Platinum―there is no end date to your status, other than when you complete the sailings needed to be upgraded to the next Membership level.

We know our Guests appreciate the benefits associated with Castaway Club Membership, so we’ll periodically review the Castaway Club program to determine if any perks should be changed.

Q. What are the exclusive onboard experiences offered to Gold and Platinum Castaway Club Members?

A. Guests who achieve Gold and Platinum Castaway Club Member status enjoy unique benefits like welcome back gifts and advance booking of Port Adventures and onboard experiences. During the first evening’s turndown service, Members receive details about Castaway Club benefits that will available during the cruise.

Please note that experiences may vary based on your ship’s itinerary and are subject to change without notice.

Q. How do I become eligible for a Silver, Gold or Platinum Castaway Club Membership?

A. Castaway Club benefits begin after you complete at least one Disney Cruise Line sailing. The 3 membership levels are based upon the total number of completed eligible cruises:

Silver Castaway – 1 completed cruise
Gold Castaway – 5 completed cruises
Platinum Castaway – 10 completed cruises

About Eligible Sailings
Sailings purchased at select fare types (such as media, vendors and Cast Members traveling on business) are not considered eligible cruises for calculating Castaway Club Membership levels.

Q. Why do I have to enter my Castaway Club ID after I’ve already signed in to the Disney Cruise Line website?

A. You’ll only need to enter your Castaway Club ID number one time to access the Castaway Club section of the Disney Cruise Line website. Adding your ID automatically updates your Disney account information.

The next time you return to the site, you’ll only need to sign in using your Disney account email and password to access your cruise information, Wish List and exclusive Castaway Club Member content.

Staterooms

Q. What are the stateroom categories on the 4 different ships and how do they differ?

A. When you book your cruise, you’ll have 4 general stateroom categories from which to choose. Within each category, a variety of stateroom types are offered that differ slightly from ship to ship. You can view and compare photos of the different stateroom types when you make your reservations.

Concierge: Concierge Suites provide the most opulent and spacious onboard accommodations for parties of 5 to 7 Guests. Choose from a number of Suite options—all with verandahs. In addition to Suites, you may choose a Concierge Family Oceanview Stateroom with Verandah. All Concierge-level staterooms offer the convenience and personal attention of dedicated Concierge Services.

Oceanview with Verandah: These spacious staterooms for 3 to 5 Guests offer private verandahs for enjoying scenic vistas and refreshing ocean breezes. Note that there a number of different Verandah styles available.

Oceanview: Beautifully styled, these rooms for 3 to 4 Guests provide a stunning ocean view through the in-room porthole.

Inside: These spacious staterooms are perfect for 3 to 4 Guests and are outfitted with stylish nautical fittings, natural woods and imported tiles.

Can I choose a specific stateroom, or will one be assigned to me?

A. After you select your stateroom category at the time of booking, you can then choose an available stateroom; otherwise, a room from within that category will be assigned to you.

Q. Can I reserve connecting staterooms?

A. Yes. There are a limited number of connecting staterooms available on the Disney Magic and Disney Wonder. Because connecting rooms are a popular request, we recommend booking your staterooms as early as possible.

The Disney Dream and Disney Fantasy are specially designed to accommodate families and groups. Each ship has over 500 connecting doors that allow for ample connecting staterooms.

Connecting staterooms with verandahs feature a partition that may be opened to create a larger shared balcony.

When you book your cruise, you can find connecting stateroom pairs on your ship (subject to availability) by referring to the locator deck plan when you reserve your first stateroom.

We cannot guarantee the availability of connecting staterooms for Restricted-Fare reservations.

Q. Can I request an extra cot for my stateroom?

A. Our reservation system ensures that you will select accommodations with the correct number of beds and ample space for the Guests occupying your stateroom. We regret that we cannot provide additional cots.

If the number of Guests in your travel party changes and you need more space, you may reserve a larger stateroom or add an additional stateroom to your reservation, subject to availability.

Cribs may be requested at the time you book your cruise.

Q. What kinds of television and movie channels are available in my stateroom?

A. You can select from a wide variety of television, movie and information channels in your stateroom, all at no extra charge. Listings vary by ship, but all cruises offer dozens of channels for Guests of all ages such as:

Disney movie and TV favorites, including recent and classic Disney and Pixar films, plus Disney TV channels such as Disney Channel, Disney Junior and Disney XD
A selection of recent theatrical movies
Popular TV networks such as ABC, ESPN and other favorite entertainment, lifestyle, news and music channels
Exclusive Cruise channels to enhance your onboard experience, including activity listings, previews of Port Adventures, daily schedules and even a Bridgecam that offers a real-time view from the ship’s bridge

You’ll find a complete channel guide in your stateroom.

Please note that while most channels are available throughout your cruise, some satellite channels may be temporarily unavailable due to your ship’s location.

Q. I’ve booked my cruise. Can I still change or upgrade my stateroom?

A. Many staterooms can be changed or upgraded, although certain requirements and restrictions do apply. Because your cruise’s price is based on the specific travel details, any changes you make may affect the price.

If your stateroom is eligible to be modified, changing or upgrading your reservation is easy to do online. Just sign in to the My Cruise Reservations page to access your reservation information and select “View Details” next to the cruise listing.

If you decide to change your stateroom, you’ll be able to upgrade or modify your category, type or location, subject to availability. If your reservation includes more than one stateroom, you will need to view or make changes to each room individually.

Q. I’ve booked my cruise. Can I still change or upgrade my stateroom?

Q. What are the different types of verandahs?

A. You can choose from 3 types of stateroom verandahs on a Disney Cruise Line ship:

The standard verandah features an open-air balcony skirted by an acrylic wall, allowing for a full view of the horizon even while seated.
The whitewall verandah offers open-air lounging with a solid wall from the deck to the railing. Most of these staterooms are located in the aft portion of the ship.
The navigator’s verandah is enclosed for greater privacy while still affording a stunning view and sea breezes through a large, open-air porthole above the railing.

Please note: Verandahs differ by size and style depending on the ship and stateroom type, and the view on some verandahs may be obstructed. You can preview images of your stateroom’s verandah style during the booking process.

Q. How many Guests can occupy one stateroom?

A. Our largest Concierge-level suites can sleep 7 Guests, while all other stateroom types accommodate at least 3 people.

It’s easy to find the right-size stateroom for your party. When booking your cruise, provide the number of Guests you want to share your stateroom (one of whom must be an adult). You’ll then select from the available room configurations that can accommodate your party size. If you have a larger travel party, you can reserve up to 3 additional staterooms online.

To book 5 or more staterooms, call Disney Cruise Line at (800) 951-3532. Guests under age 18 must have parent or guardian permission to call.

Health and Safety

Q. Can I use my cell phone while out at sea?

A. Disney Cruise ships offer Cellular at Sea, an advanced onboard network that allows Guests using most wireless providers to use their cell phones and tablets while at sea. Prices vary depending upon your cellular provider and usually include international roaming charges. These charges will be billed to you directly by your wireless carrier. We advise you to consult your carrier for information about their cruise/vacation rate plans.

You may also use our ships’ public phones for ship-to-shore calling (charged per call) without using a wireless plan.

Q. What are the restrictions for bringing firearms or weapons on board the ship?

A. For the safety of our Guests, Disney Cruise Line has a Zero Weapons Policy.

Firearms, ammunition, knives (including dive knives), swords, daggers or any other types of weapons are not allowed on board under any circumstances.

Guests found in possession of any weapons or similar prohibited items on their person or in their baggage may be denied boarding and are subject to severe legal penalties.

We appreciate your understanding and cooperation.

Q. What are my rights as a Disney Cruise Line Guest?

A. Disney Cruise Line is dedicated to providing all Guests with the most pleasant and hassle-free cruise experience possible, and we proudly follow the Cruise Lines International Association’s Cruise Industry Passenger Bill of Rights.

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights:

The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided on board, subject only to the master’s concern for passenger safety and security and customs and immigration requirements of the port.
The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore-side medical care becomes available.
The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
The right to a ship crew that is properly trained in emergency and evacuation procedures.
The right to an emergency power source in the case of a main generator failure.
The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.
The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.
The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.

Q. If someone in my party gets sick, is there an onboard doctor or nurse?

A. The Health Center, located on Deck 1, Forward, is open during daily clinic hours to provide non-emergency medical care throughout your cruise. In the event of a medical emergency, a doctor and nurse are on call 24/7. Please note that medical personnel are employed by a company independent of Disney Cruise Line and standard prevailing fees are charged for all services.

Fees incurred at the Health Center will be charged to your stateroom account. Because onboard medical services are considered “care outside the United States,” you will be responsible for paying any such charges prior to debarkation. The Health Center will provide you with the paperwork you’ll need to process any claim through your health insurance provider.

Q. What is the compulsory assembly drill?

A. All Guests must participate in the pre-departure assembly drill to comply with U.S. Coast Guard and international safety regulations. Everyone on board will be notified when the drill is to begin and everyone is required to take part.

You will be asked to follow the instructions heard over the ship’s loudspeakers. Once the drill is completed, it’s time to set sail!

Q. Are Guests who are pregnant permitted to sail?

A. Women who have entered their 24th week of pregnancy as of their embarkation date or who will enter their 24th week of pregnancy during the cruise will be refused passage due to safety concerns.

Neither a doctor’s medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage.

The Centers for Disease Control and Prevention (CDC) has issued a travel alert for travelers to specific countries in Latin America, the Caribbean, and Bahamas along with specific areas in Florida due to the Zika virus, a mosquito related illness. While the most common symptoms are usually mild and include fever, rash, joint pain and red eyes, pregnant women should pay special attention to the travel alert and take necessary precaution to avoid mosquito bites. Additional information can be found under the Travelers Health section of the CDC website at http://wwwnc.cdc.gov/travel/notices and http://www.cdc.gov/zika.

Q. Do Disney Cruise Line ships supply flotation vests for use in the pools?

A. As a courtesy, complimentary flotation vests are available on the pool decks aboard all Disney ships. These vests can only be worn by children in the swimming pools to help with flotation and must not be taken ashore at ports of call, including Castaway Cay.

Flotation vests are available for children and adults on Castaway Cay.

Please note that flotation vests are not a substitute for the life jackets located in Guest staterooms, nor are they a substitute for adult supervision.

Q. Can I bring lithium metal or lithium ion batteries onboard?

A. Batteries that have not been punctured, swollen, or damaged can be brought onboard. Batteries in devices and spare batteries charging should never be left unattended.

Q. How should I dispose of needles, syringes, lancets or other sharp objects while on a Disney ship?

A. A small sharps container for the disposal of needles, syringes and lancets is located in each stateroom bathroom. If you need a sharps container in your stateroom and do not see one, please tell the Crew Member who attends to your stateroom and a container will be provided. Sharps containers are also located in public restrooms.

Q. Are you able to accommodate my dietary requests and/or food allergies?

A. Disney Cruise Line offers gluten free, vegetarian, no sugar added, dairy-free, and lighter note offerings on all of our table-service restaurant menus.

Additionally, kosher meals and other lifestyle/cultural meal options may be available upon advance request at no additional charge. To inquire about special meal options, contact your travel agent or Disney Cruise Line by calling (800) 951-3532. Guests under age 18 must have parent or guardian permission to call. Unfortunately, these requests cannot be accommodated at our quick-service meal locations or through in-room dining.

For severe or life-threatening food allergies, please contact the Special Services team at (407) 566-3602 as early as possible. Guests under age 18 must have parent or guardian permission to call.

Keep in mind that food allergies should also be brought to the attention of your Head Server once on board the ship.

Disney Cruise Line will use reasonable efforts to prevent introducing an allergen of concern into food, by paying close attention during our sourcing, preparation and handling processes. However, it is ultimately up to the Guest to use discretion to make informed choices when ordering food items. Disney Cruise Line cannot guarantee that allergens have not been introduced during another stage of the food-chain or—even inadvertently—during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Onboard Services

Q. Can I use my cell phone while out at sea?

You may also use our ships’ public phones for ship-to-shore calling (charged per call) without using a wireless plan.

Q. Can I order a gift, like wine or flowers, and have it delivered to a stateroom prior to sailing?

A. Absolutely! Make your voyage more memorable and order a celebratory gift delivered to your stateroom. Choose from an array of flowers, chocolates, champagne, wine and more. Browse the complete selection of In-Room Gifts and Amenities available for your cruise itinerary. Please note that orders must be received at least 3 days prior to departure.

Q. What types of merchandise are for sale on the ship?

A. No matter which Disney ship you are on, you’ll find a wide variety of merchandise to choose from. Onboard shops carry everything from beautiful apparel and fine watches to hats and bathing suits―and exclusive Disney Cruise Line logo merchandise not available on land.

You’ll also find exclusive Disney collectibles, fine art and duty-free items for yourself and friends back home. And if you run out of toothpaste, sunscreen or other sundries, you can resupply without leaving the ship.

Q. Can I arrange for the celebration of a special occasion during our cruise?

A. Yes. We recommend you let us know about your special occasion—such as an anniversary, birthday or honeymoon—at least 3 weeks prior to sailing so we can make arrangements for your celebration in one of the dining rooms.

We also offer a variety of flowers, chocolates and champagne that can be delivered to your stateroom, as well as special themed packages, such as the “Family Reunion.” Browse the complete selection of In-Room Gifts and Amenities available for your cruise itinerary. Please note that orders must be received at least 48 hours prior to departure.

Q. Can Disney Fairy Tale Weddings arrange a ceremony during our cruise?

A. Yes. Disney Fairy Tale Weddings will help you arrange your dream wedding amid the stately elegance of one of our ships or on the tropical island of Castaway Cay. Get started and explore the array of venues and services or call a professional Disney wedding Coordinator at (321) 939-4610. Guests under age 18 must have parent or guardian permission to call.

Q. Are there any meeting facilities I can reserve on the ship?

A. Yes. Each ship in the Disney Cruise Line fleet offers meeting facilities that can be reserved in advance. For assistance with planning a meeting during your cruise, call (321) 939-7129. Guests under age 18 must have parent or guardian permission to call.

Q. Is there a Guest Services location on board where I can get assistance during my cruise?

A. The Crew Members at the Guest Services Desk on Deck 3, Midship, will be happy to assist you 24 hours a day. Feel free to stop by or call the Guest Services Desk from your stateroom.

For assistance with planning and booking excursions, please visit or call the Port Adventures Desk:
Disney Magic and Disney Wonder―Deck 3
Disney Dream and Disney Fantasy―Deck 5

Q. Do I need to bring an electrical converter?

A. Guests from the U.S. and Canada do not need to bring electrical converters, as all stateroom outlets are 110V/60Hz North American Standard, which is the same kind of outlet type used in your home.

Q. My luggage is lost. What should I do?

A. As soon as you notice your luggage or personal item is missing, please contact us.

Before Your Cruise:

If you are staying at a Walt Disney World Resort hotel before your cruise begins, please visit the Bell Services desk in the main lobby or call them from your hotel room phone. If you are staying at a non-Disney Resort hotel, please contact the front desk.

On the Ship:

Please visit the Guest Services Desk or ask a Disney Cruise Line representative for help.

After Your Cruise:

If you discover an item is missing after your cruise, access the Help Center assistance form, select “My Recent Cruise – Lost and Found” from the subject dropdown menu and submit the requested info—or call (407) 566-3734 as soon as possible. Guests under 18 years of age must have parent or guardian permission to call.

We will make every effort to locate your misplaced belongings and return them to you in a safe and efficient manner.

Q. Are there religious services on board?

A. Depending on when you are sailing, onboard clergy may conduct services for certain religious holidays. Once you set sail, check the Personal Navigator for information on services, locations and times.

Q. Since this is our first cruise, what are the top things we should know before we go?

A. One of the great things about a Disney Cruise is that you can have a relaxing time on board and in port without having to do a lot of advance planning and preparation. And when you add the Disney Cruise Vacations Air Program and Ground Transfers to your Disney Cruise booking, your flights and ground transportation to the ship are arranged for you. Once on board, your stateroom, meals and entertainment are included.

Ahead of time, you may want to plan Port Adventures excursions or make a dining reservation at one of our adult-only restaurants. You can even book a magical storybook transformation for your children at Bibbidi Bobbidi Boutique.

In addition, some Character Greetings—like the Princess Gathering, the Frozen Meet and Greet and Character Breakfasts (select cruises only)—require complimentary tickets. All of these experiences can be easily booked online once you are within your advance booking window at My Disney Cruise and, specifically, My Cruise Activities.

Your advance booking window is determined by your Castaway Club membership level, as follows:


First-Time Guests	75 days prior to sail date
Silver Castaway Club Member	90 days prior to sail date
Gold Castaway Club Member	105 days prior to sail date
Concierge Guests and Platinum Castaway Club Member	120 days prior to sail date

But all you really need to do once you book your cruise is pack a bag (bring any essentials such as medication or baby food), complete your required documents and come aboard. The atmosphere is casual and our Crew Members will be ready to assist you. If you happen to forget something, one of the onboard shops is likely to have what you need.

Q. How do I report lost items?

A. Once you’ve noticed that a personal item is missing, please contact us. We will make every effort to locate misplaced belongings and return them to you in a safe and efficient manner.

Before Your Cruise:

If you are staying at a Walt Disney World Resort hotel before your cruise departs, please visit the Bell Services desk in the main lobby or call from your hotel room phone. Guests staying at a non-Disney Resort hotel should contact the front desk for assistance.

On the Ship:

If you discover an item is missing during your cruise, please ask a Disney Cruise Line representative for help or visit the Guest Services Desk on Deck 3, Midship to retrieve found items—open 24 hours for your convenience.

After Your Cruise:

If you discover an item is missing after your cruise, access the Help Center assistance form, select “My Recent Cruise – Lost and Found” from the subject dropdown menu and submit the requested info—or call (407) 566-3734 as soon as possible. Guests under 18 years of age must have parent or guardian permission to call.

Please note the following “no-hold” items are non-retrievable and will either be destroyed or thrown away:

Food or beverages
Containers with food residue
Soiled clothing
Sanitation-specific, personal or toiletry items—including hairbrushes, mouth guards, retainers, toothbrushes, etc.
Non-prescription medications
Alcohol or tobacco products
Any items that could pose a potential health or safety hazard

Q. Can I use or purchase gift cards on the ship?

A. Disney Gift Cards can be used as a form of payment on your shipboard account; however, they must be purchased prior to sailing. Disney Gift Cards can be purchased at select locations at the Walt Disney World® Resort, Disneyland® Resort, Disney store locations in the United States and on ShopDisney.com.

Q. Is there laundry service on board my ship?

A. Yes, we’re here to help you keep your clothes clean and pressed during your cruise. For an additional fee, full-service laundry and dry-cleaning services will pick up and deliver right to your stateroom. Charges will be applied to your stateroom folio.

You’ll also find 24-hour, self-service Guest laundry facilities equipped with washers and dryers, along with detergent and complimentary ironing equipment. No coins are needed―pay using your Key to the World card.

For safety reasons, the irons may be used only in the laundry room. Please note that personal irons are prohibited and cannot be brought aboard.

Q. What is Onboard Airline Check-In service?

A. The Onboard Airline Check-In service lets you check in your luggage for your return flight and receive your airline boarding passes before disembarking the ship—giving you the freedom to go directly from the ship to airport security and right to your plane! If you have booked ground transportation through Disney Cruise Line and meet the eligibility requirements, you’re invited to enjoy this complimentary service. Simply print the Onboard Airline Check-In form, fill it out, and present it when you check in for your cruise.

Requirements for the Onboard Airline Check-In Service:

You must be disembarking in Port Canaveral or Miami following your cruise.
You must have purchased DCL Ground Transportation.
Each luggage piece can weigh no more than 50 pounds.
Airline specific baggage fees may apply and can vary by airline. Please check with your specific carrier for more details. Applicable airline baggage fees will be posted directly to your shipboard account.

Additional Requirements Based on Debarkation Port:

Port Canaveral:

Your flight must depart from Orlando International Airport after 11:25 AM on the same day your vacation ends and you must be flying on a participating airline: Delta Air Lines (Domestic Destinations Only), American Airlines, JetBlue, United Airlines or Alaska Airlines.

Miami

Your flight must depart from Miami International Airport after 11:30 AM on the same day your vacation ends and you must be flying on a participating airline: Delta Air Lines (Domestic Destinations Only), American Airlines or United Airlines.

For more information, please call (800) 951-3532. Guests under 18 years of age must have parent or guardian permission to call.

Please note that some Guests may be selected to check in at the airport and may not be able to use this service.

Q. Is there an expected amount for gratuities, and how should I pay them?

A. It is customary to give gratuities in recognition of exceptional service, which you’ll receive in abundance aboard the ship. The following amounts are provided as a suggestion, but the gratuity you pay is always at your discretion:

Per Guest per cruise	3-Night	4-Night	7-Night
Dining Room Server	$13.50	$18.00	$31.50
Dining Room Asst. Server	$10.50	$14.00	$24.50
Dining Room Head Server	$3.00	$4.00	$7.00
Stateroom Host/ Hostess	$13.50	$18.00	$31.50
Dining Manager	Your Discretion
Room Service	Your Discretion
Palo	Your Discretion
Remy	Your Discretion
Senses Spa & Salon	An 18% gratuity will automatically be applied to all spa services
Babysitting	Gratuity not expected
Port Adventures	Optional; not included in Port Adventures price

If you wish to pay the suggested gratuity amounts listed on this page for your party, based on the length of your cruise, you have 2 easy options:

Pay the suggested gratuity in advance by contacting Disney Cruise Line or your travel agent no later than 3 days before your cruise begins
Pay by automatically having the suggested gratuity added to your onboard account prior to the end of your cruise

If you wish to change the amount of a gratuity or pay the gratuity in cash, stop by the Guest Services desk, located on Deck 3, Midship.

Please note: a 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your stateroom folio.

Q. Can I have professional photos taken during my cruise?

A. Yes. Professional photographers stroll about the ship, taking Guest photos at Character Greetings and during dinner, deck parties and other activities. Retrieve, review and purchase your photos at Shutters, our onboard photo store.

During your cruise, stop into Shutters to arrange personalized portraits or to purchase cameras and accessories.

View photos taken during your cruise at Our Cruise Photos.

Guests with Disabilities

Q. Are you able to accommodate my dietary requests and/or food allergies?

A. Disney Cruise Line offers gluten free, vegetarian, no sugar added, dairy-free, and lighter note offerings on all of our table-service restaurant menus.

For severe or life-threatening food allergies, please contact the Special Services team at (407) 566-3602 as early as possible. Guests under age 18 must have parent or guardian permission to call.

Keep in mind that food allergies should also be brought to the attention of your Head Server once on board the ship.

Q. Are there special services I can request to assist with my medical condition?

A. Yes. Disney Cruise Line offers a variety of helpful Services for Guests with Disabilities.

Equipment such as raised toilet seats and shower seats may be available for use in your stateroom. Please use the information below to contact Disney Cruise Line Special Services to confirm availability of a specific item ahead of your cruise.

A small sharps container for the disposal of needles, syringes and lancets is located in each stateroom bathroom. If you need a sharps container in your stateroom and do not see one, please tell the Crew Member who attends to your stateroom and a container will be provided. Sharps containers are also located in public restrooms.

Please note,

You are responsible for renting any medical equipment from a third-party supplier as well as arranging the pickup and return of that equipment.
If you plan to bring medical equipment or supplies on board, please contact Disney Cruise Line Special Services prior to boarding, as documentation may be required.
You should verify with your physician that you are well enough to travel on your selected itinerary.
Wireless Internet access is available at an additional charge. The onboard internet service will be noticeably slower than you may be accustom to and may at times be interrupted or unavailable. Guest who monitor/maintain a medical condition wirelessly should be prepared to utilize alternate means to manage any medical condition throughout the sailing.
We recommend that you carry copies of any pertinent medical and emergency contact information.
Our onboard Health Centers are equipped to provide first aid and basic emergency care.
A doctor and nurse are onboard and on-call 24 hours a day for emergencies.
Please review your medical and travel insurance options as well, to ensure coverage of medical services outside of the United States.

Q. What information is available to assist Guests with disabilities who are planning a Disney Cruise?

A. Disney Cruise Line offers a variety of services and facilities for Guests with disabilities to help provide a magical vacation experience!

We invite you to download the Information for Guests with Disabilities or Medical Conditions guidebook to get an overview of the accessibility features of our ships as well as a range of special services we offer.

You are also welcome to view our Services for Guests with Disabilities information or contact Disney Cruise Line Special Services to discuss any special needs or concerns:

Q. Can I rent a wheelchair to use on the ship during my cruise?

A. Guests must either bring their own wheelchairs or mobility device or make arrangements with a third party for the rental, delivery and return of the device.

We have a limited supply of wheelchairs on board for assisting in embarkation and debarkation and for emergency use. However, we cannot provide Guests with a dedicated wheelchair for the entire cruise. Also note that Disney Cruise Line wheelchairs may not be brought ashore.

Q. What should I know about using a wheelchair or mobility device on board?

A. Most Guest areas on our ships, including the theaters, restaurants and shops are wheelchair accessible. There are also accessible public restrooms. There are a variety of wheelchair-accessible staterooms available with 32-inch-wide doors and many other accessibility features.

Please note the following regarding the use of wheelchairs and mobility devices on Disney Cruise Line:

You must provide your own wheelchair or other mobility aid or arrange for the rental, delivery and pickup of that device to and from the ship on your own.
We strongly recommend that you sail with someone who can physically assist you when necessary. Certain activities, like using a tender boat to visit a port of call or accessing a pool, require Guests to transfer out of their wheelchairs.
Due to safety regulations, wheelchairs, scooters, strollers and other personal belongings may not be stored in public passageways and must be stored inside staterooms or a designated public storage area.

Q. Do any of the ship’s pools have lifts for Guests with disabilities?

A. Yes. Guest-operated pool lifts are available at certain locations for requested time periods within operating hours. The pool lift maximum weight limit is 300 pounds.

Q. Are there wheelchair-accessible staterooms?

A. Absolutely. Guests can choose from wheelchair-accessible staterooms in a variety of categories.

Accessible stateroom features include:

Minimum 32″ doorways
Emergency call buttons
Open bed frames
Ramped bathroom thresholds
Bathroom and shower grab bars
Roll-in showers
Fold-down shower seats
Hand-held shower heads
Refrigerators

If you plan to travel with a wheelchair or mobility aid, please contact Disney Cruise Line Special Services in advance so we can assist you with any necessary arrangements.

Q. What are the participation guidelines for children with disabilities at the onboard youth clubs?

A. Our secured Disney Oceaneer Lab and Disney Oceaneer Club are open only to children ages 3 through 12. There are separate age-specific onboard activities and venues for tweens (ages 11 to 14) and teens (ages 14 to 17). Open House hours are available so the entire family can join the fun and participate together.

Our programs are available to children who are fully toilet trained, able to individually participate within our counselor-to-child ratio groups, and interact socially and comfortably with peers of their own age and physical size.

Group babysitting is available for children 3 years old and under (for an additional fee); we do not provide babysitting in Guest staterooms.

Unfortunately, our youth activities and babysitting services are unable to accommodate children who require one-on-one care, which includes counselor-assisted medical attention. Additional participation guidelines and restrictions may apply and are established to provide a safe and secure youth entertainment environment.

Families are encouraged to contact Disney Cruise Line Special Services prior to arrival to discuss any questions or clarify these guidelines.

Q. What services are available for Guests with a hearing loss?

A. Disney Cruise Line has a number of services to help Guests with hearing loss, including captioned television and movies, assistive listening systems, room communication kits, stateroom TTYs and shared American Sign Language (ASL) interpretation services for U.S.-based and select European cruises. For more information about ASL interpretation requests, please review our Services for Guests with Disabilities.

Q. Am I allowed to bring oxygen equipment onto the ship?

A. Yes, you are permitted to bring oxygen cylinders and equipment on board, but please be advised of the following guidelines:

Guests must make independent delivery arrangements with a third party for the rental, delivery and return of any oxygen cylinders and related medical equipment. Only two (2) cylinders per stateroom may be personally hand carried aboard by Guests, all other quantities must be delivered. Stevedores at the port terminal are unable to coordinate the transfer of oxygen cylinders.
Due to safety concerns and storage limitations, Disney Cruise Line does not allow carriage or use of liquid oxygen or large cylinder (greater than 680 liters or E / M-24 size) systems. Additionally, the types and quantities of oxygen cylinders allowed onboard may be limited. We strongly encourage you to contact Disney Cruise Line Special Services as soon as possible to discuss your individual needs.
Guests are responsible for notifying their air carrier of any oxygen requirements. Guests who book their air travel through Disney Cruise Line and who will require oxygen on their flight should complete a Special Services Information Form as soon as possible. This information is necessary to expedite the delivery of airline tickets and airline contact information in order for the Guest to be able to make adequate arrangements with their air carrier for the use of oxygen in flight.
Also, be aware that you are allowed only one oxygen cylinder onboard the ground transportation offered by Disney Cruise Line. Guests bringing more than one cylinder must make their own arrangements for transportation between the airport, the Resort and the cruise terminal.

Q. Am I allowed to bring my service animal on the cruise?

A. Yes. Trained service animals are welcome in most locations on board Disney Cruise ships. All service animals must remain on a leash and under your control, or that of someone in your travel party, at all times. Further, you will be responsible for the care and feeding of your animal.

Service animals are not permitted in the pools or wet play areas on board our ships and may not be left unattended inside a stateroom. Disney Cruise Line Crew Members are not permitted to take control of a service animal.

Due to the nature of some Port Adventures excursions, service animals may not be permitted.

Important note: You are responsible for obtaining the import permits from all countries that require those special documents and must have those original documents available at all times. Specific information may be obtained by contacting the United States Department of Agriculture, or the applicable United States consulate, or embassy of each country to determine such country’s policies and obtain the permits needed for each port of call on the sailing itinerary. Please be aware that obtaining those permits can take weeks or months, and some countries may not allow animals to enter at all.

Copies of completed permits for each port of call must be sent to Disney Cruise Line Special Services prior to the sail date.

Q. I have questions or comments about accessibility on disneycruise.com for Guests with visual impairments. Who should I contact?

A. We have affirmed the importance of making our theme park and cruise line websites accessible to all Guests, including those with visual impairments.

Dining, Food, & Beverages

Q. Are there dress codes or guidelines regarding dressing for dinner?

A. In general, most onboard dining locations are “cruise casual,” so casual attire, such as shorts and T-shirts, is permitted, with the exception of swimwear and tank tops. Most cruises have special theme nights that provide opportunities to dress up for a one-of-a-kind family photo. Here’s a breakdown of special dress events by cruise itinerary:

3-night cruises:

One cruise casual night—no swimwear or tank tops
One pirate night themed deck party
One optional “dress-up night”—jacket for men, dress or pantsuit for women

4-night cruises:

First night is cruise casual—no swimwear or tank tops
One pirate night themed deck party
One optional dress-up night—jacket for men, dress or pantsuit for women
Final night is cruise casual—no swimwear or tank tops

7-night cruises:

First night is cruise casual—no swimwear or tank tops
One pirate night or other themed deck party
3 additional cruise casual nights—no swimwear or tank tops
One formal and one semi-formal night—both give you the opportunity to dress up and take advantage of the onboard photography services. Though optional, we recommend dress pants with a jacket or a suit for men, and dress or pantsuit for women

Dress Codes for Palo and Remy, Adults-Only Restaurants for Guests 18 and Older

So that we may provide an enjoyable and refined dining experience for all Guests, please be advised that tank tops, swimsuits, swimsuit cover-ups, shorts, hats, cut-offs, torn clothing, t-shirts with offensive language and/or graphics, flip-flops or tennis shoes are not permitted at Palo or Remy. We thank you for your understanding and your cooperation with the following dress requirements

At Palo: The elegant northern Italian-inspired dining venue aboard all 4 ships.

Dinner and Brunch

Men: dress pants or slacks and collared shirt; jacket is optional
Women: dress, skirt or pants with a blouse
Jeans may be worn if in good condition (no holes)

At Remy: Serving sophisticated French cuisine aboard the Disney Dream and Disney Fantasy.

Dress to Impress

To preserve the elegant atmosphere, you are asked to adhere to a strict dress code when dining at Remy.

Dinner

At dinnertime, the following dress code is enforced:

Men: A jacket (such as a sports, suit or tuxedo jacket) is required, with dress pants/slacks and shoes. Ties are optional. Please no jeans, shorts, sandals, flip-flops or tennis shoes.
Ladies: Cocktail dress, evening dress, pant suit or skirt/blouse are required. Please no jeans, shorts, capri pants, sandals, flip-flops or tennis shoes.

Brunch and Dessert

During brunch and dessert, the following dress code is enforced:

Men: Dress pants and a shirt are required for men. A jacket is optional. Please no jeans, shorts, capri pants, sandals, flip-flops or tennis shoes.
Women: A dress or pantsuit is required. Please no jeans, shorts, capri pants, sandals, flip-flops or tennis shoes.

If you prefer more formal attire during the optional dress-up evenings, you’re invited to pre-order tailored formalwear rentals and have them delivered directly to your stateroom upon arrival. To learn more, visit Cruiseline Formalwear.

Q. What time is dinner served on board Disney Cruise Line ships?

A. Each night, there is a Main Seating and a Second Seating for dinner. In general, the Main Seating begins between 5:45 PM and 6:15 PM and the Second Seating begins between 8:00 PM and 8:30 PM, though these times may vary based on itinerary.

For your assigned seating time and restaurant rotation, please check the dining tickets located in your stateroom upon arrival.

When you book your vacation, you may request either the Main or Second Seating. If your seating preference is not available, an alternate seating will be assigned. Regretfully, requests for a specific dining time cannot be guaranteed.

Requests to change your seating assignment are subject to availability and can be made through the Planning Center.

Remember, you also have the option to enjoy flexible mealtimes with casual and quick-service dining throughout the evening, or 24-hour room service in your stateroom.

Discover all the restaurants and dining options aboard Disney Cruise Line.

Q. Which of the ships’ dining locations serve breakfast and lunch?

A. Breakfast and lunch are served at various onboard venues throughout our fleet, including:

Disney Dream: Royal Palace and Enchanted Garden
Disney Fantasy: Royal Court and Enchanted Garden
Disney Magic: Lumiere’s
Disney Wonder: Triton’s

Breakfast and lunch can be enjoyed at the casual restaurant known as Cabanas on all ships. In addition, breakfast and lunch are available as quick poolside meals on all our ships.

Hours of operation differ by day and venue, so be sure to check the Personal Navigator daily newsletter or Disney Cruise Line Navigator apponce on board for specific hours and details.

Q. Are soft drinks or alcoholic beverages included with the cost of my cruise?

A. Soft drinks are included at no extra cost with meals, while additional charges apply for bar drinks, beer, wine and bottled water.

There is no charge for soft drinks at the Beverage Station on Deck 9 of the Disney Magic and the Disney Wonder. There are also 2 Beverage Stations on Deck 11 of the Disney Dream and Disney Fantasy.

Complimentary soft drinks are also available at the teens-only lounge, Vibe, though there is a charge for smoothies.

There is an extra charge for sodas as well as alcoholic beverages at the bars and lounges on board.

Q. What age must a Guest be to drink alcoholic beverages on the ship?

A. The drinking age on board is 21, and a valid photo I.D. is required.

However, during roundtrip cruises departing from any European country that has a lower drinking age, parents or guardians may sign a Beverage Consent Form that allows their 18- to 20-year-old children to consume alcoholic beverages while in the adult’s presence.

Please note:

All Guests must comply with all laws and Disney Cruise Line policies related to the consumption and distribution of alcohol. In particular, Guests are prohibited from providing alcoholic beverages to any other person, regardless of age.
This policy is subject to change without notice.
Disney Cruise Line reserves the right to refuse sale and/or service of alcoholic beverages to anyone.

Q. Is room service available on the ship?

A. Complimentary room service, included in the price of your cruise, is available 24 hours a day, for breakfast, lunch, dinner and snacks.

Room service will be available until 1:30 AM on the final day of your cruise.

Any room service gratuity is at your discretion.

Q. What is rotational dining?

A. Rotational dining is the Disney Cruise Line way of making sure that all Guests get to enjoy each of the 3 themed dining venues while on board.

You will receive your restaurant schedule upon boarding. Then, each evening, you, your tablemates and servers will rotate to a different restaurant. As you rotate, the same wait staff—who know your preferences—will serve you each night while you get to experience the unique atmosphere of each restaurant.

Children’s menus are available in all the restaurants in your rotation.

Q. Is there a way to indicate which dinner seating I prefer?

When you book your vacation, you may request either the Main or Second Seating. If your seating preference is not available, an alternate seating will be assigned.

Keep in mind that no matter which dinner seating you choose, you’ll have ample time to eat and attend either the early or late performance of any live stage productions that evening.

Q. Can I request to share a table at dinner with specific Guests?

A. Disney Cruise Line policy is to seat all Guests in your stateroom at the same table. At the time of booking, you may specify other people to sit with who will also be on board.

Otherwise, assignments will be made to fill all the tables. We do our best to match dining groups. For instance, adults without children will dine together, while families will be seated with other families.

Q. Are meals included with the Port Adventures?

A. Certain Port Adventures do include meals in the price. There are even some excursions designed around fine-dining experiences.

Even if meals aren’t included, many Port Adventures allow for free time between activities so you explore the area to find local dining or snack options you’ll enjoy.

Q. What do I need to know if I plan to dine at Remy?

A. Remy is an adults-only restaurant located on Deck 12 of the Disney Dream and Disney Fantasy offering an elegant dining experience. Here, you can enjoy a relaxed dinner featuring fine French-inspired cuisine. On cruises of 4 nights or longer, Remy also offers a champagne brunch. Vegetarian options are also available upon request.

Remy dining is limited to Guests ages 18 and older. Dinner is $125 per person. Brunch is $75 per person. The Remy Dessert Experience is $60 per person.

Seating for Remy is limited and advance reservations are highly recommended. Guests may make reservation prior to departure by visiting the Planning Center.

Dress Code: So that we may provide an enjoyable and refined dining experience for all Guests, please be advised that jeans, shorts, capri pants, flip-flops and tennis shoes are not permitted. We thank you for your understanding and your cooperation with the following dress requirements.

Dinner

Men: dress pants with sports jacket or suit is required; tie is optional
Women: cocktail dress, pantsuit or skirt with blouse

Brunch

Men: dress pants and a dress shirt; jacket is optional
Women: dress or pantsuit

Reservation Cancellation Policy: Reservations must be canceled at least 24 hours prior to the reservation time to avoid a cancellation fee. Guests who fail to arrive for a reservation without canceling will be charged the full cost of the Remy dining option.

Q. What do I need to know if I plan to dine at Palo?

A. All 4 Disney Cruise Line ships feature the adults-only restaurant Palo, serving northern Italian-inspired cuisine in an elegant but relaxed setting. On cruises of 4 nights or longer, Palo also offers a champagne brunch.

Palo dining is limited to Guests 18 and older. The Palo dining option is $40 per Guest for both brunch and dinner.

Seating for Palo is limited and advance reservations are highly recommended. Guests may make reservation prior to departure by visiting the Planning Center.

Dress Code: So that we may provide an enjoyable and refined dining experience for all Guests, please be advised that tank tops, swimsuits, swimsuit cover-ups, shorts, hats, cut-offs, torn clothing, t-shirts with offensive language and/or graphics, flip-flops or tennis shoes are not permitted at Palo. We thank you for your understanding and your cooperation with the following dress requirements at both dinner and brunch.

Men: dress pants or slacks and collared shirt; jacket is optional
Women: dress, skirt or pants with a blouse
Jeans may be worn if in good condition (no holes)

Q. Can I arrange for the celebration of a special occasion during our cruise?

Q. Can Disney Fairy Tale Weddings arrange a ceremony during our cruise?

Q. Are Guests allowed to bring alcoholic beverages on board the ship?

Guests wishing to consume wine or champagne that they have brought on board in one of the dining rooms will be charged a corking fee of $25.00 per bottle.

Please note:

Any alcohol packed in checked luggage will be removed and stored until the end of the cruise.
All alcohol brought onboard must be in an original unopened container. Partially used bottles and those in which the seal has been broken will be destroyed and no compensation will be offered.
Any wine or champagne in excess of 2 bottles or beer in excess of 6 beers will be stored until the end of the cruise.
Bringing liquors and spirits (including powdered alcohol) on board is prohibited. These items will be stored until the end of the cruise.
Guest MUST retrieve any stored alcohol at the end of the cruise. Items not retrieved will be destroyed and no compensation will be offered.
Alcohol brought on board may not be consumed in any lounge or public area.

Please note that the Disney Cruise Line alcohol policy is subject to change without notice.

Q. What should I know about bringing my own food and/or ice chest on board the ship?

You may not bring:

Homemade, precooked or perishable foods or open food containers.
Ice chests or coolers, except as noted below.
Electrical appliances such as rice cookers, hot plates, coffee makers, blenders, bottle sterilizers and bottle warmers

You are welcome to bring:

Nonperishable snack foods in sealed, original packaging. All items must either be consumed prior to returning to your home port or remain unopened.
Breast milk, in carry-on luggage only.
Coolers no larger than 12″ x 12″ x 12″ [30.5cm x 30.5cm x 30.5cm], as carry-on luggage only for storing medications, baby food or items related to dietary restrictions only.

Q. Are you able to accommodate my dietary requests and/or food allergies?

A. Disney Cruise Line offers gluten free, vegetarian, no sugar added, dairy-free, and lighter note offerings on all of our table-service restaurant menus.

For severe or life-threatening food allergies, please contact the Special Services team at (407) 566-3602 as early as possible. Guests under age 18 must have parent or guardian permission to call.

Keep in mind that food allergies should also be brought to the attention of your Head Server once on board the ship.

Especially for Adults

Q. Are there religious services on board?

Q. Are the treatments provided at The Rejuvenation Spa at Senses Spa & Salon safe on a moving ship?

A. Absolutely. However, in the rare case that the ship does encounter rough seas, the treatment will be rescheduled for a different time.

Q. Are the physicians who work at The Rejuvenation Spa at Senses Spa & Salon licensed?

A. Yes, all onboard doctors are licensed from various countries and are specialists in the aesthetic treatments they perform. They are kind, knowledgeable and extremely professional.

Q. I’m interested in trying the wrinkle and dermal filler treatments at The Rejuvenation Spa at Senses Spa & Salon. Typically, how many treatments are required?

A. While the effects and number of treatments vary by person, Guests typically see results after a single treatment.

Q. Is anesthesia given when undergoing a treatment at The Rejuvenation Spa at Senses Spa & Salon?

A. No anesthesia is required. When needed, a topical anesthetic cream is applied to numb the treatment area and provide extra comfort.

Q. Should I expect downtime or a recovery interval after I receive a treatment at The Rejuvenation Spa at Senses Spa & Salon?

A. There is no downtime following a treatment. Treatments are not intended to interfere with a Guest’s enjoyment of the cruise.

Q. Are treatments available at The Rejuvenation Spa at Senses Spa & Salon considered “medical treatments,” and what health information do you need from me in order to book a procedure.

A. Yes, the treatments are considered medical treatments, but no information is required at the time of booking. On board, the physician will meet with an interested Guest for a complimentary 15-minute consultation to determine whether or not he or she is a good candidate for the treatment. During this meeting, the physician will review what the Guest wants to achieve and discuss the Guest’s expectations. The doctor will customize a treatment plan for the Guest and explain the recommended treatment(s) in more detail and provide information about what can be expected following the treatment, including possible side effects.

Q. Will treatments I undergo at The Rejuvenation Spa at Senses Spa & Salon interfere with my cruise activities?

A. The treatments are designed so that you may continue to enjoy your cruise vacation without restriction. However, immediately following a treatment and for the remainder of the day, you may experience sensitivity to extreme heat. We do recommend a hat and sunscreen to protect your face from the sun and advise you on the day of treatment only to avoid the use of the hot tub, steam room and sauna. Guests can still go to the beach, the pool and the spa.

Q. Do you guarantee the results of the services you provide at The Rejuvenation Spa at Senses Spa & Salon?

A. It is our goal to ensure each and every Guest is 100% satisfied with the service they receive. After your treatment, if you have a concern about the procedure or the results, please speak with the Spa Manager to have your concern addressed.

Q. Do you guarantee the results of the services you provide at The Rejuvenation Spa at Senses Spa & Salon?

Q. Are there special adults-only Port Adventures excursions?

A. Yes. Practically every itinerary features adults-only Port Adventures—excursions and activities away from the ship while at ports of call. You’ll find them noted in the Port Adventures listings for each cruise.

Adults-only activities range from snorkeling tropical reefs to touring historic sites to dining under the stars to an open-air cabana massage on the beach at Castaway Cay.

Q. Are there places on board that are for adults only?

A. Yes. Each Disney Cruise ship offers a number of areas reserved exclusively for adults. Guests 18 and over can enjoy:

Stylish, sophisticated nightclubs and lounges featuring cocktails, entertainment and dancing
The Quiet Cove Pool, a tranquil oasis where you can swim, enjoy whirlpool spas or soak in the sun
A state-of-the-art fitness center, offering workout equipment, exercise and toning classes
A spa and salon offering the ultimate in serenity, pampering and personal attention
Adults-only dining at Palo, a northern Italian-themed restaurant
Aboard the Disney Dream and Disney Fantasy, adults can enjoy the elegant French dining experience of Remy

In addition, most of our itineraries also feature special adults-only Port Adventures excursions.

Q. Are there any activities onboard that are just for adults?

A. Each Disney Cruise ship features activities and dining experiences open exclusively to guests 18 and older including:

Cocktails (see the alcohol policy for Disney cruises), entertainment and dancing at our stylish, sophisticated nightclubs and lounges
Relaxing at the Quiet Cove Pool, a tranquil oasis where you can swim, enjoy whirlpool spas or soak in the sun
Workout equipment, exercise and toning classes at our state-of-the-art fitness center
Pampering and personal attention at your ship’s spa and salon
Adults-only dining at Palo, a northern Italian-themed restaurant
Aboard the Disney Dream and Disney Fantasy, adults can enjoy the elegant French dining experience of Remy

In addition, most of our itineraries also feature special adults-only Port Adventures excursions.

Q. What spa and salon services are offered on board?

A. Each Disney Cruise ship features its own luxurious full-service spa and salon facilities.

Each Disney Cruise ship is home to a luxurious full-service spa and salon known as Senses Spa & Salon, where you’ll find a full suite of spa and beauty treatments—including massages, facials, haircare and more—in a tranquil and soothing setting.

Please note

The Senses Spa & Salon is are open to Guests 18 years of age and over only.
Spa and salon services are not included in the price of the cruise.
You can make reservations online through the Planning Center or on board after 1:00 PM on the first day of your cruise.

Q. Are there activities geared toward different age groups on board Disney Cruise ships?

A. Absolutely! Each Disney Cruise ship offers lots of experiences the whole family can enjoy together, as well as many activities geared specifically to different age groups.

Parents of children under 3 years old can sign their little ones up for group babysitting and playtime at It’s a Small World Nursery on all ships. (An additional fee applies.)

Kids of all ages can enjoy a host of Character experiences throughout the cruise. Plus every ship has its own kids pools and splash areas, as well as youth clubs and entertainment, family lounges, arcades and activity centers.

Guests ages 11 to 14 can head to Edge, an interactive play space exclusively for tweens. Edge features all kinds of fun, including a dance floor, a lounge area and the latest high-tech music, video and gaming systems. Plus, there’s karaoke, scavenger hunts, themed nights and other special events.

Vibe is our teens-only lounge, where kids ages 14 to 17 can enjoy music, movies, video games and more. Aboard the Disney Dream, Disney Fantasy and Disney Magic, teens can also rejuvenate and refresh by checking out Chill, our teens-only spa.

Kids ages 3 to 12 can experience magical makeovers at Bibbidi Bobbidi Boutique, while all Guests 3 years and up can get decked out for Pirate’s Night parties when Bibbidi Bobbidi Boutique transforms into The Pirates League.

Guests ages 18 and older have a number of adults-only activities and venues to choose from, including, state-of-the-art fitness centers, stylish nightclubs and lounges, indulgent spa and salon services, the secluded Quiet Cove Pool and elegant dining at Palo and, aboard the Disney Dream and Disney Fantasy, at Remy restaurant as well.

Q. What equipment and exercise classes are available in the fitness center?

A. Your Disney Cruise ship offers a modern, state-of-the-art fitness center featuring cardiovascular equipment and weight machines as well as a number of classes for yoga, Pilates, stretching and more.

For your convenience, showers, lockers, complimentary towels and dedicated men’s and women’s changing areas are provided.

Please note

Fitness centers are open to Guests 18 and older only.
There is no extra charge for use of the facilities, but an additional fee is required for group classes and reservations are recommended.
You can also schedule a one-on-one 60-minute session with a personal trainer.
Reservations for “Body Composition” and personal training can be made online through the Planning Center.
All classes and services may be reserved onboard after 1:00 PM on the first day of your cruise.

Age Specific Activities

Q. What is there to do onboard during days at sea?

A. Each day at sea is an adventure in itself for every member of your family. From action-filled activities to blissful relaxation, find Disney-style entertainment, wild waterslides, one-of-a-kind restaurants and lively themed parties!

Q. How can I keep track of all the onboard activities and entertainment during my cruise?

A. Each evening during your cruise, a copy of the Personal Navigator newsletter is delivered to your stateroom. It contains the next day’s schedules for onboard entertainment, Character Greetings and activities, plus operating hours for locations such as the fitness center, spa, salon and pools. If you want further information or to pick up an extra copy, stop by Guest Services (deck 3, Midship).

When you’re in port, the Personal Navigator provides the local weather, plus the debarking time and when you’ll need to return to the ship.

Q. Are there onboard activities families can do together?

A. Yes, all our ships offer onboard and onshore activities that are perfect for families to enjoy as a group. Make lasting memories during themed deck parties, cool off in Goofy’s Pool or Donald’s Pool, be captivated by the fancy footwork of a Broadway-style show or explore exotic ports of call.

Even mealtime gives your family time to be together with choices perfect for every age. Evenings present the opportunity for some laughs with karaoke, first-run movies, Family Game Shows and dance parties.

If you’re sailing on the Disney Dream or the Disney Fantasy, be sure to stop by the Midship Detective Agency to pick up a game card for an interactive, play-at-your-own-pace adventure.

Q. How many swimming pools are on each ship, and are any for adults only?

A. Each of the Disney Cruise Line ships has at least 3 different Guest pools and a kids’ water play area. No matter which ship you’re on, there’s a pool geared for younger kids, another for bigger kids and families and at least one reserved just for adults.

For your comfort, pools are heated to keep the water temperature at least 75 degrees. Children’s life jackets are available in the pool areas.

Disney Dream– Donald’s Pool, Mickey’s Pool, Nemo’s Reef, Quiet Cove Pool
Disney Fantasy– AquaLab, Donald’s Pool, Funnel Puddle, Mickey’s Pool, Nemo’s Reef, Quiet Cover Pool, Satellite Falls
Disney Magic– AquaLab, Goofy’s Pool, Nephew’s Splash Zone, Quiet Cove Pool
Disney Wonder– Goofy’s Pool, Mickey’s Pool, Mickey’s Splash Zone, Quiet Cove Pool

AquaLab This water-themed playground has a pool and is a great place for active fun.

Donald’s Pool Bigger kids and families can enjoy a splash, swim or just relax in the sun.

Funnel Puddle Pool
Only on the Disney Fantasy, this pool offers a cool place to relax while you enjoy the view.

Goofy’s Pool
This perfect family pool offers deck chairs for relaxing and a jumbo television screen.

Quiet Cove Pool
Adults and Guests over age 18 can soak up some sun and cool off.

Mickey’s Pool
This shallower pool gives younger sailors the perfect place to paddle and play.

Mickey’s Splash Zone
A wet play area for kids under 3 that gurgles with fountains and bubble jets.

Nephew’s Splash Zone
Little squirts under 3 can play and giggle in the dancing water.

Nemo’s Reef
For kids under 3, this is the coolest place to get wet.

Satellite Falls
Only on the Disney Fantasy and Disney Dream, adults ages 18 and older can chill beneath a gentle rain curtain.

Policies About Swim Accessories and Equipment
Please note the following policies about pool toys and swim accessories:

Swim goggles that fit only over the eyes are permitted at all pools, hot tubs and waterslides, with the exception of AquaDunk aboard the Disney Magic, where goggles are not allowed.
Swim masks that cover the eyes and nose are permitted at all pools. They are not allowed on any slides, including AquaDuck.
Snorkel tubes are not permitted at any pools, hot tubs or waterslides.
Coast Guard personal flotation devices (PFDs), water wings and flotation sewn into bathing suits can be brought on board and are permitted in all pools and waterslides except the AquaDunk.
Complimentary flotation vests are provided and may be used in all pools and waterslides except the AquaDunk.
Floats, rafts and fun noodles cannot be brought on board and are not permitted in the pools.

Policies About Swim Diapers
The United States Public Health Service requires that only children who are toilet trained are permitted to enter swimming pools and spas aboard cruise ships.

Children who are not toilet trained are welcome to enjoy Nemo’s Reef and Mickey’s Splash Zone, where they must wear swim diapers. Please note that swim diapers are not permitted in the pools, hot tubs or spas, the AquaDuck and the AquaLab.

Q. Do any of the onboard swimming pools have age or height restrictions?

A. Yes, for your safety, we ask that Guests with children understand the age and height requirements for all the pools on board. Please note that swim diapers are prohibited in all pools but are required as indicated in splash play areas.

AquaDuck (Disney Dream and Disney Fantasy) – height 42 inches or taller
AquaDunk (Disney Magic) – height 48 inches or taller
AquaLab (Disney Fantasy and Disney Magic) – ages 3 and older
Donald’s Pool / Goofy’s Pool (all ships) – adults and children ages 3 and older
Mickey’s Pool (Disney Dream, Disney Fantasy, Disney Wonder) – ages 3 and older
Whirlpool Spa tubs (all ships) – adult supervision required for Guests under age 16
Mickey’s Slide – ages 4 to 14; height at least 38 and no more than 64 inches tall
Nephews’ Splash Zone / Mickey’s Splash Zone / Nemo’s Reef (all ships) – ages 3 and younger (swim diapers required)
Quiet Cove Pool– ages 18 and older only
Twist ‘n’ Spout Slide (Disney Magic and Disney Wonder) – height at least 38 inches or taller

Policies About Swim Accessories and Equipment
Please note the following policies about pool toys and swim accessories:

Swim gogglesthat fit only over the eyes are permitted at all pools, hot tubs and waterslides, with the exception of AquaDunk aboard the Disney Magic, where goggles are not allowed.
Swim masksthat cover the eyes and nose are permitted at all pools. They are not allowed on any slides, including AquaDuck.
Snorkel tubesare not permitted at any pools, hot tubs or waterslides.
Coast Guard personal flotation devices (PFDs), water wings and flotation sewn into bathing suitscan be brought on board and are permitted in all pools and waterslides except the AquaDunk.
Complimentary flotation vestsare provided and may be used in all pools and waterslides except the AquaDunk.
Floats, rafts and fun noodlescannot be brought on board and are not permitted in the pools.

Policies About Swim Diapers
The United States Public Health Service requires that only children who are toilet trained are permitted to enter swimming pools and spas aboard cruise ships.

Q. Does the Fitness Center offer classes, personal trainers or other services?

A. Yes. Keep up your routine during any of the trained instructor-led exercise classes, or create your own exhilarating workout using the state-of-the-art equipment. For an additional fee, benefit from a more focused workout under the guidance of a personal trainer.

Walkers will enjoy on-deck treks with an ocean view. Or you may wish to enrich your time on board with a healthy lifestyle seminar. Fitness Center hours vary, so check the Personal Navigator or Disney Cruise Line Navigator app. Please note the Fitness Center is for Guests ages 18 or older.

Q. Will we meet Disney Characters on our cruise?

A. Yes! The moment you board your ship, opportunities abound to meet favorite Disney Characters and pose for photos or add new autographs to your book. You’ll see Characters around the ship, in stage shows and during kids’ activities in our youth clubs. And if one of your ports of call is Castaway Cay, you’ll have a chance to meet Disney Characters during an onshore Dance Party.

Special Onboard Character Greetings
On your cruise, you may just find yourself face-to-face with royalty at the Princess Gathering, where you’ll get to meet several of your favorite Characters all at one time. Some itineraries are also graced with the presence of Princess Anna and Queen Elsa from Frozen. Additionally, Character meet-and greets also occur on select sailings during the Disney Junior Character Breakfast and the Disney VIP Character Breakfast.

To provide a more relaxed experience during these special Character Greetings, complimentary tickets are required. You can reserve your tickets for select Character experiences online before you even board the ship. Once your cruise is paid in full, make reservations within your advance booking window, which is determined by your Castaway Club membership level, as follows:


First-Time Guests	75 days prior to sail date
Silver Castaway Club Member	90 days prior to sail date
Gold Castaway Club Member	105 days prior to sail date
Concierge Guests and Platinum Castaway Club Member	120 days prior to sail date

To book an activity online:

Sign in to My Reservations.
Locate “My Cruise Activities”; then you can “View or Add Activities.”
On your day-by-day itinerary plan, choose the day you’d like to reserve your activity; then select from the options provided.
You’ll see a list of available choices. Select the ones you’d like to do that day. You can then review your selections and add them to the cart.

A limited number of tickets may also be available on the first day of your cruise. Please check with Guest Services once on board the ship to determine if there is availability.

Keep in mind that Character appearances are subject to change. Since space is extremely limited, only one reservation per ticketed event per voyage is allowed. Additional Character appearances that do not require a ticket are available throughout your cruise.

Q. What princesses will be in attendance at the Princess Gathering meet-and-greet?

A. Appearances during the Princess Gathering meet-and-greet vary, based on a Princess’ personal schedule and by ship. Past appearances have included Belle from Beauty and the Beast, Aurora from Sleeping Beauty, Rapunzel from Tangled, Tiana from The Princess and the Frog, Ariel from The Little Mermaid, in addition to Cinderella and Snow White.

Q. Do I need a reservation ticket to meet Disney Characters during my cruise?

A. Tickets are not required for all Character offerings. Ticketed Character Greetings are in addition to various other Character experiences that happen throughout your cruise, including those that occur within the youth clubs, at live shows and deck parties, and during surprise appearances throughout the ship.

Character offerings that do require tickets include:

Princess Gathering
FrozenMeet and Greet
Disney Junior Character Breakfast (select cruises only)
Disney VIP Character Breakfast (select cruises only)
Royal Court Royal Tea (select cruises only)

To Reserve Tickets
Once your cruise is paid in full, you can make reservations online within your advance booking window. Your advance booking window is determined by your Castaway Club membership level, as follows:


First-Time Guests	75 days prior to sail date
Silver Castaway Club Member	90 days prior to sail date
Gold Castaway Club Member	105 days prior to sail date
Concierge Guests and Platinum Castaway Club Member	120 days prior to sail date

To book online:

Sign in to My Reservations.
Locate “My Cruise Activities”; then you can “View or Add Activities.”
On your day-by-day itinerary plan, choose the day you’d like to reserve your activity; then select from the options provided.
You’ll see a list of available choices. Select the ones you’d like to do that day. You can then review your selections and add them to the cart.

A limited number of tickets may also be available on the first day of your cruise. Please check with Guest Services once on board the ship to determine if there is availability.

Q. Since a ticket is required when meeting select Disney Characters at certain times, is the overall experience a show?

A. No, the experience is not a show. Disney Character Greetings are completely unscripted, allowing you to take photos, receive autographs and share hugs with some of your favorite Disney friends.

Q. What Character meet-and-greets require a reservation ticket?

A. The following Character Greetings require reservation tickets:

Princess Gathering
FrozenMeet and Greet
Disney Junior Character Breakfast (select cruises only)
Disney VIP Character Breakfast (select cruises only)
Royal Court Royal Tea (select cruises only)


First-Time Guests	75 days prior to sail date
Silver Castaway Club Member	90 days prior to sail date
Gold Castaway Club Member	105 days prior to sail date
Concierge Guests and Platinum Castaway Club Member	120 days prior to sail date

To book online:

Sign in to My Reservations.
Locate “My Cruise Activities”; then you can “View or Add Activities.”
On your day-by-day itinerary plan, choose the day you’d like to reserve your activity; then select from the options provided.
You’ll see a list of available choices. Select the ones you’d like to do that day. You can then review your selections and add them to the cart.

A limited number of tickets may also be available on the first day of your cruise. Please check with Guest Services once on board the ship to determine if there is availability.

Q. Am I required to have a ticket to meet the Disney Princesses?

A. No. While tickets are required for the Princess Gathering meet-and-greet, you will also have the opportunity to meet some of the Disney Princesses at other times throughout your cruise vacation. Please check the Personal Navigator newsletter in your stateroom or the Disney Cruise Line Navigator app on your smartphone for a schedule of appearance times throughout your cruise.