Explora Cruises FAQs

What sets you apart from the competition?

Explora Journeys is poised to redefine luxury ocean travel for the next generation of discerning luxury travellers. The brands mission is to offer our guests a chance to experience an `Ocean State of Mind`, a mindset created when we escape to the ocean, relax, create memories and reconnect with what matters most in our lives. We offer an ocean escape that celebrates discovery, across three levels, social discovery, active discovery and self discovery. Our European family roots and sense of style is reflected in the modern, cosmopolitan , boutique hotel vibe of our ships. Vibrant yet intimate. The customer centric nature of our brand ensures our guests and travel advisor community are at the core of our brand.

What are the benefits of signing up for an Explora Journeys profile?

Registering for an Explora Journeys accounts offers you the benefit of receiving our regular newsletter providing updates on our brand and onboard experiences along with access to the bookings that you have made with us.

Who founded and owns Explora Journeys?

Explora Journeys is the new privately owned luxury lifestyle brand of the MSC Group, headquartered in Geneva, Switzerland and run by the Executive Chairman Mr Pierfrancesco Vago, his wife Alexa Aponte Vago and the Aponte family. The family has created prestigious shipping and cruising brands, driven by passion, dedication and an entrepreneurial spirit. Today the MSC Group is the largest privately-owned, Swiss-based shipping and logistic conglomerate in the world with over 300 years of maritime heritage, and includes MSC Cruises contemporary brand with 19 ultra-modern, highly innovative and elegantly designed ships with 6 new ships to be delivered over the next 5 years, and Explora Journeys, the new luxury division with a commitment to build 4 next generation ships over the next four years.

When will I be able to register and see my booking?

You are able to register an account with us without making a booking. Once you have made a booking, you will be able to access it through your account.

Can I book my Journey online?

You have the following possibilities to place a booking: consulting your preferred Travel Advisor, booking online via our website or please contact one of our Explora Journeys Ambassadors who will assist you.

How do I make a booking?

How do I reserve suites for a group?

Please insert the total number of guests in your group when making a booking. In the next step, you will be able to select your suites according to the number of guests. Alternatively you can consult your Travel Advisor or contact one of our Explora Journeys Ambassadors.

Can I deal with the same person throughout the booking process?

All our Explora Journeys Ambassadors are equipped to assist you with your booking however if you would like to liaise with the same Ambassador, please ask for their name and extension number.

May I transfer my voyage to my travel agent?

Reservations may be transferred to the Travel Advisor of your choice prior to final payment. We highly recommend speaking to your Travel Advisor before requesting a reservations transfer. In order to fulfil the transfer request, we will need the contact information of the Travel Advisor to whom you wish to transfer your reservation. Please note: this service is offered on a one-time basis and reservations that are made within final payment or paid in full cannot be transferred.

There is no more suites available for the selected journey. Can I get wait listed?

Yes it is possible. We clear any wait lists as suites become available.

Do you offer flexible booking conditions?

We offer flexible booking conditions including an easy ‘move your booking’ policy. Please find more information by clicking here.

What are the cancellation penalties?

Please find our cancellation policy by clicking on this link.

I cannot travel on my voyage. Could someone take my place?

This is possible, provided that your replacement satisfies all the conditions for making the transfer to another person and written notice is sent to the company no later than 14 days before the departure of the journey.

I don`t like my booked suite, can I get a paid upgrade to another category?

We recommend that you contact your Travel Advisor or our Explora Journeys Ambassadors and they will provide the cost of the upgrade if available.

Can I arrange flights through Explora Journeys?

We are not currently offering air arrangements through Explora Journeys. Your Travel Advisor will be pleased to assist you with booking your flights.

What credit cards are accepted?

We accept the following credit cards: Visa, Mastercard, American Express.

When will my credit card be charged for the reservations I made?

Your optional booking is held for 7 days whilst you make your decision to confirm. If you are paying by credit card, your card will be debited immediately.

After I make a reservation, when do you need a deposit?

Your optional booking is held for 7 days during which time you can confirm your booking by making the deposit payment of 25% of the Journey fare. If your deposit payment is not made within 3 days then the optional booking will auto-cancel. Should you wish to re-instate your optional booking, please contact your Travel Advisor or one of our Explora Journeys Ambassadors.

Can I hold a booking without putting money down?

We ask you to pay a deposit of 25% of the Jouney fare within 7 days (depending on the departure date) after placing your option booking to secure the reservation. If no payment is made, the option will be cancelled. Please click on this link to find our payment terms and conditions.

How much deposit is required per booking?

Depending on your departure date we ask for a deposit of 25% within 7 days after you make your optional booking.

How much are gratuities?

Gratuities are included in your journey fare.

What deposit amount is required to confirm my reservation?

A deposit of 25% of your Journey fare, depending on your departure date, is required to confirm your optional booking.

What is included in the fare when booking a Suite, Penthouse or Residence?

The Journey fare includes the following items: suite accommodation, meals onboard, alcoholic beverages, cocktails, soft drinks, mineral water, gratuities, port charges, WiFi internet access, entertainment where offered and complimentary transfers from port to town centre where applicable. Depending on the suite category or the promotional fare booked, additional benefits can be granted. The Journey fare does not include any medical expenses, any independent contractors’ services or products or Destination Experiences. Food & Beverage exclusive products can be available for an additional fee. The optional booking will be confirmed and the booking confirmation shall be sent once a deposit equal to 25% of the total Journey fare per person is paid. Please see our full booking terms and conditions by clicking on this link: (LINK). The details of the additional inclusions for Penthouse and Residence Suites can be found by clicking this link (LINK).

What is the pricing policy on Extended or Grand Journeys?

Our Extended and Grand Journeys offer guests the opportunity to discover and explore even more, by combining multiple Journeys or through longer sailings to wonderful destinations. You can enjoy value savings when combining multiple sailings to create Extended Journeys and this can lead to savings of up to 5% compared to booking the journeys individually. With longer immersive sailings, our Grand Journeys Collection allows savings of up to 10%. For more information, please contact your preferred Travel Advisor or one of our Explora Journeys Ambassadors.

Are the rates displayed per person or per suite?

During the online booking process, the journey fare is shown per suite and your preferred Travel Advisor or our Explora Journeys Ambassadors are pleased to assist if you would like further information on our suite journey fares.

Is there any savings if I pay in full?

With significant savings and flexible travel dates available for those who pay in full, our Explora Early Booking Benefit is ideal for guests who like to plan ahead. This benefit can be combined with Flexible Journeys, Extended and Grand Journeys savings, Journeys for Solo Travellers, additional guests, and younger travellers savings. The benefit is available up to 105 days prior to departure; our standard cancellation policy applies; and full payment is expected within three days. Savings vary according to journeys, dates of booking and categories of suites. Please ask your preferred Travel Advisor or one of our Explora Journeys Ambassadors for more information.

Can I get a lower price if I book direct?

Our Journey fares are the same great value whether you choose to book through your preferred Travel Advisor, online or with us directly.

If I book now and the fare is further reduced, will I get the discount?

We do not have a discounting strategy however should your fare be reduced for any reason, we will adjust your fare accordingly.

When do I receive tickets and documentation?

Once you have finalised your booking, you will receive an email with the booking confirmation. You will receive an updated booking confirmation if any changes or additional payments are made within your booking.

Where will I receive documents related to the trip? (tickets, luggage tags, etc.)

Our documents will be generated as e-documents, with important information attached as a PDF. This will allow the document to be printed locally at any time. Your booking confirmation will always reflect the very latest information. Luggage tag holders to affix to your luggage with be provided to you upon arrival at the port check-in terminal.

Where can I find the day to day itinerary?

You will find a detailed overview of your journey within your booking confirmation and travel documents . You will also be provided with a day to day plan online.

Can I bring my dog or cat?

We do not accept animals onboard Explora Journeys. If you require the assistance of a service animal, please let us know when placing a booking.

How do I get an upgrade?

We recommend that you contact your Travel Advisor or our Explora Journeys Ambassadors and they will provide the cost of an upgrade if available.

Are your journeys suitable for solo travellers?

Each of our suites is designed for double occupancy and the supplement for single occupancy in all suite categories may vary per journey, starting from 15%. Single supplement fares are subject to change on selected journey.

Can I bring the entire family?

We would love to welcome you and your entire family onboard. There are a number of inter-connecting suites available. Please note that our individual suites and residences are limited to an occupancy of maximum four guests .

Are children permitted aboard Explora Journey’s ships? If yes, is there a special rate?

We happily welcome our younger guests onboard Explora Journeys. During the usual school and seasonal holidays, we offer a special children’s programme for our Young Explorers. As regarding our fares: infants between 6 months and 2 years of age sail for free; children and young adults up to the age of 18 will be eligible for additional savings of up to 50%.

Does Explora Journeys offer suit/dress rental service?

As we do not have any formal nights, we do not offer a rental service.

How many formal nights are on my Journey, and what type of clothing is worn?

There are no formal nights.

What is the dress code onboard Explora Journeys?

We don’t have a dress code onboard but we suggest an elegant resort casual style.

Please consider the following in our restaurants, and indoor bars and lounges:

Swim wear and bathrobes are not allowed throughout the day in any of the restaurants and indoor bars and lounges.
Shorts and sleeveless t-shirts are not allowed during dinner time (18:00 – late) in Anthology, Fil Rouge
Baseball caps and sportswear are not allowed during dinner time (18:00 – late) in Anthology, Fil Rouge, Sakura, Marble & Co. Grill, Med Yacht Club.

What is your alcohol policy?

Alcoholic drinks in any form will not be served to minors during the journey.
The drinking age onboard is either 18 or 21 dependent on sailing region.

When sailing from a North American Port or based in that region (Canada, US, Caribbean, Central America) we apply the 21-year age limit regardless of the nationality of the guest.

For all other worldwide itineraries, we will apply the 18-year age limit.

Example, for a journey commencing in Europe and ending in Canada or the US it would be 18-year age limit, for the journey in reverse it would be 21-year age limit.

We will not change the drinking age mid journey; it applies for the entire journey.

Which beverages are free?

We offer an extensive menu of premium beverages complimentary to our guests in all bar and dining outlets. There is a list of superior wines and beverages available to purchase.

Can I bring my own drinks or spirits onboard?

If you would like to bring your own drinks / spirits with you this is possible.

Do premium drinks include non-alcoholic options?

We offer a wide range of different alcoholic and non-alcoholic drinks onboard included in your journey fare.

Do dinners vary depending on the Journey?

The menus we offer in Emporium Marketplace, Fil Rouge, Med Yacht Club and Anthology restaurants will continuously evolve depending on the region we are sailing in.

I only eat kosher or halal food; will you be able to offer it during my Journey?

We support a range of different diets and preferences including Kosher and Halal Raw proteins (but no prepacked cooked food) and we ask that you make this request at the time of booking your journey to ensure we have adequate stock onboard (preferably with 03 months’ notice or more).

Do you have a caviar tasting?

We do have Caviar on the menus in Fil Rouge, Sakura, Marble, and Anthology Restaurant.

Are restaurant reservations necessary?

Reservations are only required for the following restaurants Marble & Co. Grill, Sakura and Anthology. Our Emporium Marketplace, Med Yacht Club and Fil Rouge restaurants are open seating.

Reservations also can be made for the Fil Rouge and Med Yacht restaurant, but it is not necessary.

Can we book tables for groups?

You are able to make a table reservation for groups. Please contact your preferred Travel Advisor or an Explora Journeys Ambassador for more information.

If I am ashore and running late, how long will you hold my dining reservation?

We will hold your reservation for 15 minutes. If you are not on time, our hosts will be delighted to assist you with alternate dining times and reservations.

If I cannot get my preferred time on a specific night, can I be waitlisted for that restaurant?

Our hosts onboard will happily assist you.

Can more than one restaurant reservation be booked in advance?

You will be able to book more than one dining experience in advance however in order to manage the capacities of our dining experiences and ensure availability for all guests, repeat reservations for the same dining experience may be limited.

How many reservations can I make for the same restaurant?

What if I made a mistake or change my mind about a dinner reservation?

If the Journey has not yet started, you are able to modify your reservation on our website or by contacting our Explora Journeys Ambassadors. If you are onboard the ship, our Hosts will be able to assist with changing the reservations.

Are dining tables and seating times assigned?

Our Sakura, Marble & Co. Grill and Anthology restaurants have assigned dining tables and seating times. Med Yacht Club and Fil Rouge restaurants are open seating but still reservations can be made. Our Emporium Marketplace is open sitting.

Can more than one restaurant reservation be booked in advance?

I want to be seated in a quiet location is this possible?

Seating is based on ‘first come first served’ basis in our open seating restaurants and all specific requests will be accommodated subject to availability.

How many bars are there?

We offer a selection of fourteen indoor and outdoor bar and lounge venues around the ship.

Do the restaurants have tables for two?

There are different table configurations available in our dining venues including tables for two.

Will there be set dining hours for lunch and dinner?

We have varying hours for our breakfast, lunch and dinner services in different dining venues ensuring that we accommodate all our guests’ preferences.

How many restaurants do you have?

There are six different restaurants onboard with dining available in another three (Cream Café, In suite dining and Explora Lounge) venues around the ship.

Where are the restaurants located?

Our dining venues are located on decks 4, 5 and 11.

What is the earliest time I can have breakfast, can I get a cup of coffee at 4am?

In-Suite Dining is available 24 hours a day and our Crema Café operates throughout the day from approximately 6:30 in the morning till 19:00

Will you be serving afternoon tea onboard, what type of tea is it, high tea, British tea, American?

Afternoon tea will be served in the Explora Lounge every day except for turnaround day between 16:00- 17:00

We will serve high quality Swiss loose leaf and bag teas.

Is food delivery available onboard?

There is a full In-Suite Dining menu available 24 hours a day.

What are the opening hours of the different restaurants?

Our opening hours vary depending on whether we are in port or at sea. Typically, our dining services are available from 6:00 till late every day.

Breakfast 07:00-10.00am

Lunch 12.00 -14.00

Teatime 16.00- 17.00

Explora Lounge 11:00 am- 02:00 am

Dinner 18.30-21.00

In suite dining available 24 hours

Where can I find the menu offered onboard?

Once finalised we will have sample menus available on our website.

Can I have a snack outside of meal times?

There are several locations offering dining service around the ship between 6:00 and 23:00 and of course In-Suite Dining is available 24 hours a day.

Will the restaurants be open for lunch during the embarkation day?

Lunch will be served in Emporium Marketplace restaurant on the embarkation day.

How do I let you know about my dietary restrictions?

This information is collected when making your booking and can be added prior to your journey. You can also inform us when you arrive onboard.

What gluten free products do you have?

We consider our company as Gluten Conscious

We cater to guests with gluten conscious requirements, and we request that guests advise any specific preferences at the time of booking.

Do you offer vegetarian or plant-based menu ?

Our Head of Culinary is specialized within this field and is creating exceptional plant based and vegetarian dishes.

May I make reservations in the speciality restaurants prior to embarkation?

We offer the opportunity to book your dining venue before boarding however we restrict the pre-reservations to one per venue.

Should I tip onboard?

Gratuities are included in your journey fare; however, should you wish to recognise one of our hosts for service beyond your expectations then this is at your discretion.

What is the onboard currency?

All around the world, our currency onboard is Euro.

Can I use a different credit card once onboard?

This is possible. Our hosts will be happy to assist you at Guest Services.

Can I buy gifts and wine in destinations and bring it onboard?

Yes, of course however please make sure that you do not bring any goods onboard that are not permitted.

Do you offer accessible shore excursions?

Yes, we do offer accessible excursion options, albeit with certain limitations. While our standard transport does not include specific wheelchair accessible facilities, we do have provisions to accommodate foldable wheelchairs and walkers, which can be stowed in the bus compartments. However, it’s important to note that guests are required to independently navigate 5 to 6 steps when boarding and disembarking the bus. Should you require any special assistance, we suggest you discussing this with the Destination Experiences team once onboard. Additionally, we do have a limited number of specially-designed wheelchair accessible experiences at specific destinations, which use a special accessible transportation and follow unique designed itineraries. Due to their unique nature, availability is limited, hence we strongly recommend pre-booking these to secure your spot.

How much do shore excursions cost?

Shore excursion costs can vary widely depending on factors such as the destination, duration, activity level, and inclusions of the tour. While we don’t have the exact prices at this moment, typically, shore excursions can range from a minimal fee to several hundred dollars per person.

For more budget-friendly excursions such as city walking tours or beach visits, prices can be relatively lower. Mid-range options may include activities like guided museum tours, cooking classes, or snorkeling adventures. On the higher end of the spectrum, luxury experiences such as private yacht charters, helicopter tours, or exclusive culinary experiences with renowned chefs are typically more costly.

It’s also worth noting that some excursions may include transportation, meals, or entrance fees in their cost, while others may not. We always recommend thoroughly reading the excursion description before booking to fully understand what’s included.

Once onboard, you’ll be able to visit the Shore Excursions desk for assistance and information. It’s also possible to pre-book shore excursions online before you sail, which allows you to plan your budget ahead of time.

Lastly, remember that while shore excursions offer fantastic opportunities to explore our destinations, many of our ports also have attractions close to where the ship docks. This gives you the flexibility to explore independently if you prefer. Please be aware that if you choose this option, you’re responsible for returning to the ship before the all-aboard time.

Feel free to contact our Guest Services team if you have any more questions about shore excursions!

Where do I meet to start my shore excursion?

The meeting point for starting your shore excursion may vary depending on the specific trip and port of call. However, in most cases, participants gather in one of the ship’s main lounges.

Meeting locations (whether these are onboard or ashore) and time are indicated on your ticket.

If you have prepaid your destination experiences, you will find your tickets in the suite as soon as you enter. If you are purchasing destinations experiences onboard, the Destination Team will indicate the meeting time and location printed on the ticket.

Please ensure to arrive at the designated meeting place on time to ensure a smooth start to your adventure.

We highly recommend double-checking your excursion tickets and if there’s any confusion, our Hosts is always available to assist you. Enjoy your journey ashore!

Can I take part in multiple Destination Experiences on the same day?

Yes, if the timing of the two Destination Experiences allows. There should be at least 30 minutes between the arrival back onboard time of the first programme and the departure time of the second. We take no responsibility if the first programme is delayed and the guests are unable to join the second programme.

Can I book Destination Experiences onboard?

There will be a Destination Experience deck onboard, where guests will be able to book, change and cancel their Destination Experiences.

What if a tour is cancelled?

If a Destination Experience is cancelled by Explora Journeys, guests will receive a full refund. Any Destination Experience cancelled by the guest is subject to the cancellation policy that applies.

Do I need to register my details (passport Id, photos) before embarkation?

You will be asked to provide these details during the booking process and also during the check in process.

What documents do I need to take to the ship for faster check-in on embarkation day?

To facilitate an expedited check in process, please ensure that you have checked in online in advance. The documents required for check in are your passport, credit card and your booking reference.

I have applied for a passport but have not yet received it in the mail. Can I continue to check in?

It is mandatory to have valid documentation prior to your embarkation. You will have to provide at least a valid passport ID. Guests without a valid passport may be declined to go onboard.

Should pregnant guests have any special documentation?

We welcome pregnant guests who will be no more than 23 weeks pregnant at any time during the Journey. Our guests are requested to seek medical advice before travelling. At any stage of their pregnancy, they must obtain a medical certificate from a doctor confirming their fitness to travel on board the vessel considering the specific itinerary. Explora Journeys expressly reserve the right to refuse boarding rights to any Guest who appears to be in any advanced state of pregnancy or who does not provide the medical certificate and shall have no liability in respect of such refusal.

What is your policy on passports and visas?

Passport and visa requirements, and regulations with regards to inoculations and other health requirements vary by destination and often change. It is the responsibility of each guest to obtain the required documentation and have available the appropriate valid travel documents for their voyage. Any guest travelling without the proper documentation will not be allowed to board the ship and no refund will be made to the guest. Passports must be valid for at least 6 months after your journey’s completion date.

Online check-in not available. How can i check-in?

If your booking is fully paid, you can check in online or via our app between 90 days and 24 hours before the scheduled departure time of your Journey.

If you encounter any issues and you are unable to enter your details online please contact our Ambassadors or speak to our Ground Handling team when you arrive at the terminal to check in.

As part of the check-in process, you will need to confirm travel documents and we will ask you to confirm your contact details.

What time should I arrive for my trip?

You will find the time slot of embarking the first day on your travel documents.

When can I embark and disembark the ship?

You will find the time slot of embarking the first day on your travel documents. If you are not sure where to find this information, please don’t hesitate to contact one of our hosts.

What time can I embark on the first day of my Journey?

You will find the time slot for your first day embarkation on your travel documents. The embarkation time may vary depending on the suite category booked.

What if the ship is delayed and we can not embark?

We have a partner team in each port to assist you and act on any changes and ad-hoc scenarios. They work with our onshore and onboard teams to find the best available solution for any scenario.

Will my Journey be docking at a pier or will a tender take us ashore?

The detailed overview of your journey on the website and on your travel documents advises which ports we are docked in and which ones we use tenders.

Will we need to go through customs?

It is mandatory to go through customs prior to embarking and disembarking the ship and subject to the regulations in place in each country.

Where can I find the times of the ports of call of my Journey?

This information is available on your booking confirmation and online.

On the ticket I do have a time slot, what if I am not in time at the port?

Please make sure to be at the port on time and should there be any issue, please contact us immediately.

If I miss my flight, my train, will the ship wait for me?

Should you miss your embarkation time, please contact us immediately for options on joining us at our next port of call.

Where is the Meet and Greet at the airport – train – terminal?

We will meet you at the airport upon arrival. We ask that you please look out for our colleagues with signs so that they can direct you to your transfer.

Will I have to go through a security check in the terminal ?

Yes, it is mandatory to go through the security check prior to embarking the ship.

Can I do the checkin online on my phone?

You are able to do the check-in online via your mobile device or computer/laptop.

Are there special events for singles and married couples?

We will offer special events for our solo travellers. Once finalized we will be happy to share more information with you.

Are there special events for the LGBTQIA?

Explora Journeys is all about inclusivity. We celebrate the queer community in all its diverse beauty and colours, as well as its allies through PRISM. On the second day of every journey, Explora welcomes the queer community with open arms and throughout the remainder of the journey, we celebrate the radical spectrum of humanity through cocktail events, soirees and specially curated moments designed to celebrate and uplift the LGBTQIA+ community.

What type of machines and games will there be in the casino?

Our casino offers machines and games including Poker, Blackjack, American Roulette, Baccarat and progressive slot machines

Is there an age limit for the casino?

The legal age to participate in gambling activities in the casino onboard is 18 years old worldwide.

Is there a charge for the shows?

There are no additional charges for any of the entertainment that we offer onboard.

Are there movies onboard?

We offer a large selection of new and classic films on board which are available on demand through the in-room TV system and at selected times in our Conservatory.

Do I have to reserve a seat in the bar?

Our bars are open seating areas.

Where do I go if I just want to dance?

Our Forward and Aft Lounges on deck 5 will provide a variety of live music and DJs daily.

What to expect from the entertainment onboard?

We do not offer production-style shows and instead provide more intimate entertainment focused on up and coming talent and artists. Our entertainment offerings evolve throughout the day and run simultaneously to provide variety and choice for our guests onboard.

I would like to provide feedback.

Please feel free to contact us via contact@explorajourneys.com.

I want to provide feedback regarding my experience with the booking process. Where can I share this?

Please send any feedback you may have to contact@explorajourneys.com.

Do you offer medical services?

There is a medical centre onboard equipped for first aid and minor conditions only. The medical centre is not equipped as a land-based hospital and the doctor is not a specialist.

Do you provide wheelchairs, mobility devices or other special needs to passengers?

Any guests in need of special services during their journey, or needing to travel with medical apparatus, including wheelchairs, motorised scooters or oxygen therapy are asked to please notify us in writing prior to final payment becoming due.

Are there suites for guests with disabilities or reduced mobility?

There are accessible suites onboard Explora Journeys. Please click here to see their exact location.

What am I not allowed to bring onboard?

There is a list of items that cannot be brought onboard which includes, and is not restricted to: weapons, fresh food, animals. Please find more about our policy by clicking this link.

Do I have to pay for medical consultations onboard?

Medical consulations onboard are fee-based therefore we strongly recommend that you have comprehensive travel health insurance covering medical treatment, repatriation costs and expenses.

Is there a doctor onboard?

Yes there is a doctor onboard: the medical centre is equipped for first aid and minor conditions only. It is not equipped as a land-based hospital and the doctor is not a specialist.

Do I need to do a PCR or Antigenic Test?

We continue to evaluate all our options for protecting the wellbeing of our guests and the communities to which we will sail.

Are there medical conditions that must be disclosed to Explora Journeys?

Any guest with a condition that may affect their fitness to travel considering the ship’s itinerary must inform Explora Journeys at the time of booking and submit a doctor’s certificate prior to booking.

What if I have dietary restrictions?

You will be asked during the booking process to add any allergies, dietary restrictions and special requests. Please make sure to inform us prior to your journey about special dietary restrictions

Will I need a Vaccine Passport?

Inoculation requirements vary by destination and often change. It is the responsibility of each guest to obtain the required vaccinations and have available the appropriate valid health documents for their journey. We encourage you to contact your personal physician with any health concerns.

Do I need to purchase travel insurance?

We recommend that every guest should have an adequate insurance policy which covers them sufficiently for the journey cancellation, medical assistance and expenses, loss and/or damage of the luggage, from the time their booking has been confirmed to the end of the Journey as specified in the relevant information materials.

What are the Covid regulations onboard/ before going onboard?

The health and safety of our guests, hosts onboard and people in the destinations we visit is our top priority. Continual assessment in collaboration with the MSC Group will be made as to our policies for our Summer 2023 maiden journey and all subsequent journeys for EXPLORA I. Vaccination requirements for journeys from Summer 2023 are undetermined at this time. Decisions as to their mandatory requirement will be determined based on the infection rate of the COVID virus closer to the sailing date, given the prevailing uncertainty and subsequently changing global situations and requirements.

I have a wheelchair, can I still take some of the tours?

Certain Destination Experiences are wheelchair-accessible and there will be an icon to highlight these experiences. Depending on what the guest’s requirements are, experiences may be subject to availability as wheelchair-accessible transport has to be pre-requested. It is recommended that guests advise their preferred Travel Advisor or an Explora Journeys Ambassador of their requirements at time of booking.

How do I report a crime on board?

To report a missing person or criminal activity during your cruise we recommend to immediately dial tel. 99 for prompt support. For a missing U.S. national and serious incidents, as per the Cruise Vessel Security and Safety Act of 2010 (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10.000) the incident must be reported to the F.B.I. as soon as possible and to the U.S. Coast Guard, see the contact numbers at this link. We remind you to immediately contact Reception – Guest Service tel. 99 to allow us to offer all possible assistance. We trust you experience a safe, enjoyable and secure cruise.

Cruise Line Incident Reports

Are guests who are pregnant permitted to sail?

Explora Journeys is happy to welcome expectant mothers who have not reached the twenty-fourth week of their pregnancy by the end of their Journey to travel with us and enjoy our ship.

Due to health and safety policies, and with the health of both mother and baby as a priority, we cannot accept guests onboard who will have reached or exceeded their twenty-fourth week of pregnancy by the end of the Journey. Expectant mothers are required to submit a medical certificate to validate that it is safe for them to travel prior to embarkation.

If you have already booked a Journey and do not meet this requirement, please call your Travel Advisor or contact us at contact@explorajourneys.com.

What is Explora Journeys smoking policy?

Explora Journeys respects the needs and desires of all guests and we have considered carefully the subject of those who smoke and those who do not. In compliance with global standards, smoking is permitted only in designated outdoor locations. Smoking is strictly prohibited in the suites and the suite terraces.

Where onboard Explora will smoking be permitted?

Smoking will be only allowed in the following outside areas onboard:

Deck 5: Starboard Side on the outdoor Crema Café Promenade

Deck 11: Forward, Port Side, Cigar Lounge (Cigars only)

Deck 12: Forward, Port Side, Cigar section of Helios Bar

Deck 14: Aft, Starboard Side, section of Sky Bar on 14

Can the terraces of connecting suites also connect?

It is possible to access the ocean front terraces through a connecting lockable door.

Can I book connecting cabins?

We have a limited amount of interconnecting suites. Please let your preferred Travel Advisor or our Explora Journeys Ambassador know your preferences and they will be happy to assist. To find the telephone number to call us from your country, please click on this link.

Can I choose a specific Suite/Residence, or will one be assigned to me?

You are able to select your suite at the time of booking. Your preferred Travel Advisor or Explora Journeys Ambassador will be delighted to assist you.

Where can I find the location of my Suite/Residence?

Please click here to find our deck plans.

What is the square footage of each Suite or Residence?

Our Ocean Suites start at 35 sqm (376 sq ft) with our Ocean Penthouses ranging from 43 sqm (463 sq ft) and our Ocean Residences starting at 70 sqm (754 sq ft) and finally our Owner’s Residence with 280 sqm (3,014 sq ft).

Are there any interconnecting Suite or Residence?

We have a limited amount of interconnecting suites. Please let your preferred Travel Advisor or our Explora Journeys Ambassador know your preferences and they will be happy to assist.

Do all Suites or Residences have a private balcony or a terrace with sea views?

All of our Ocean Suites, Penthouses and Residences have oceanfront floor-to-ceiling windows and private sun terraces.

Is there a make up mirror in the room?

You may find a make up mirror at the vanity in the walk-in wardrobe and in the bathroom.

Are there blackout curtains?

The curtains in our suites are black out to aid restful sleep.

What is the size of the beds. Are there only suites with double beds available?

The majority of our suites have a king size bed (180 cm / 70.86 in) and we also have some suites with a twin-bed (2 x 90 cm / 2 x 35.53 in) configuration.

Are there irons and boards in the cabins?

For safety reasons, we do not provide irons or ironing boards in the suites. They are available in the two guest launderettes onboard and additionally we offer a 24 hour valet/pressing service via your Suite Hosts or Residence Hosts (charges may apply).

Can I order breakfast room service the night before?

We offer breakfast through our In-Suite Dining menu and this can be ordered in advance.

Are Suites/ Residences equipped with showers or bathtubs?

Most of our suites are equipped with spacious walk-in showers and there is also the option to book a suite with a bathtub if that is your preference. If you wish to book a suite with a bathtub, please let your preferred Travel Advisor or our Explora Journeys Ambassador know when you make your booking.

What are the benefits of booking a Residence?

Our Ocean Residences offer larger spaces starting from 70 sqm.

Additional benefits are: In-Suite Dining exclusive menu, including specialities from our onboard culinary venues; in-suite full bar setup with a selection of premium spirits, wines and soft drinks; in-suite welcome bottle of premium champagne; 24-hour butler services; Unlimited complimentary laundry, dry-cleaning and ironing services; personal welcome by a butler and priority embarkation upon arrival; roundtrip airport transfers included (available up to a distance of 50 miles / 80 km from / to port; airport security fast-track included (where available); VIP lounge at embarkation (where available).

Can my kid stay in my room?

We welcome all generations and are delighted to offer exceptional savings for younger explorers. Infants between 6 months and 2 years old sail free of charge. Children between 2 and 18 years old are eligible for additional savings. To benefit from this special offer, infants, children or adults should be registered as 3rd or 4th guests in the same suite. The 1st and 2nd guests are not eligible for these savings, regardless of their age at the time of sailing.

Can I have an extra bed in the room?

Some of our suites are equipped with a convertible sofa bed for max 1 adult or 2 children or a rollaway bed suitable for one person. The maximum occupancy of the suites are 3 to 4 persons. Convertible sofa beds and rollaway beds are subject to availability.

Does my suite have a TV?

We offer several On-demand TV options, as well as a Smart TV infotainment system.

Are there telephones available in the suites?

All suites will be provided with a phone. Ship to shore calls are available at a charge.

Are power adapters provided?

On request from your Suite Host.

Is there a charging port for my phone and other electronic devices?

All suites are provided with a wireless charging base.

1Is it possible to heat/cool my Suite/Residence?

You are able to control the temperature in each suites individually.

Is there air-conditioning in my Suite or Residence?

You are able to control the air conditioning in each suite individually.

What equipment is available in my Suite or Residence?

The following equipment will be available in your suite: Dyson Supersonic Hairdryer, Flat Screen TV, kettle, illy ESE Pod Coffee Machine, private bar fridge, laptop-sized safe, telephone, and wireless bedside chargers.

What channels are on the TV?

We offer several On-demand and Live TV options within a Smart TV infotainment system.

What is the electricity voltage in my suite? Will I need an adapter?

Your suite is provided with an adapter. The voltage in the suites are 110V/220V.

Can I use my european/UK/USA plug?

There are European and North American sockets as well as USB and USC outlets throughout the suite. Adapters for other regions are available on request.

Can we have 3 passengers in a Suite or Residence?

It is possible to accommodate up to 4 guests depending on the suite category. Please ask your preferred Travel Advisor or Explora Journeys Ambassador for more information about fares and which suites accommodate additional guests.

What are single occupation supplements?

Our solo traveller supplements start from 15% per suite depending on Journey and availability.

Is there a safe in my Suite or Residence?

There is a safe in every Suite to ensure the saftey of your goods onboard. They are large enough to accommodate a standard sized laptop / tablet.

Where can I store medication that needs to be refrigerated?

Every suite is equipped with a private bar fridge. In case you need special storage for your medication, please let us know in advance.

Can I get butler service?

24 hour butler service by our Residence Hosts is included when booking an Ocean Residence. Please find more about what’s included by clicking here.

If I book a Residence will I get priority when booking Destination Experiences?

When booking an Ocean Residence, you are able to select and book from our range of Destination Experiences before they are released for general sale.

I’d like to have a coffee machine in my suite is that possible?

Each suite comes with a Illy ESE Pod Coffee Machine for your use.

Will I get escorted to my suite once I board?

Guests booked in Ocean Residences will be escorted by their Butler. All other guests will

find our hosts throughout the ship to help guide them to their suite.

Is it possible to have a private party in my stateroom with snacks and drinks served?

If you would like to have a private event in your suite, we are happy to assist. It can be arranged onboard by contacting your Suite Host or our Guest Services hosts.

Are past guests from MSC eligible for any discounts?

Please reach out to your preferred Travel Advisor or one of our Ambassadors at the Explora Experience Centre to learn more about our Exclusive Offers, and ensure that you are registered for the Explora Journeys newsletter to receive the latest news and promotions.

Are members of the Yacht Club eligible for any discounts?

How can I join the Loyalty programme?

We are finalising our guest loyalty programme and will communicate the programme to you as soon as it is ready.

My loyalty programme is for another hotel/ cruise line – will I be eligible for a loyalty programme status match from Explora Journeys?

I have a question on the Exclusive Welcome Match programme – is there someone I can speak to?

Where can I store my valuables?

There is a safe in every Suite to ensure the safety of your goods onboard.

List of dangerous and prohibited items

The following items are prohibited onboard, and their possession is not allowed by guests, Explora Journeys hosts, or visitors without a lawful reason unless required in direct support of ship operations, as part of a Crewmember’s official duties, and only when permission has been given by either the Master, Ship Security Officer (SSO) and/or the Company Security Officer (CSO).

Any illegal narcotics/drugs including synthetic designer drugs/New Psychoactive Substances (NPS), and medical Marijuana (including with prescription). All products containing THC (tetrahydrocannabinol)
All firearms including replicas, imitations, and their component parts
Air, BB or pellet pistols or rifles
Any other projectile weapon (e.g., paint-ball guns)
All ammunition
All explosives, including imitation explosives and devices
Fireworks, flares, pyrotechnics (excluding those which are part of the vessel’s lifesaving equipment, and which have been properly manifested)
Sharp pointed weapons including throwing stars
Knives, (an instrument with a cutting edge or blade attached to a handle), with a blade longer than 3 inches/7.6 cm
Bladed weapons concealed by deliberate design, such as belt buckle knives, cane and umbrella knives, knives concealed as credit cards.
Open razor blades with a blade longer than 3 inches/7.6 cm
Diving knives, spear guns
Scissors with a blade longer than 3 inches/7.6 cm (any length safety scissors with rounded blade ends permitted)
Skean Dhus (a dagger worn in the stocking as part of Highland dress) or Kirpans (a sword or a dagger carried by Sikhs)
Swords with a blade length longer than 3 inches or 7.6 cm
Crossbows, crossbow bolts and long bow arrows
Box cutters, ice picks, fixed utility knife
Blunt or martial arts weapons including knuckle dusters, brass knuckles, clubs, coshes, batons or nunchaku
Crowbars, axes, hatchets, shovels
Hand tools longer than 7 inches/18 cm including hammers, screwdrivers, and saws
Power Tools, including drills, saws and cutting machines
Items containing incapacitating substances (e.g., gas guns, tear gas sprays, mace, pepper spray, pepper gel, phosphorus, acid, bleach, and other dangerous chemicals that could be used to main or disable)
Blender (food mixer or liquidizer) which contains a rotating metal blade.
Flammable substances and hazardous chemicals, including gas torches, Gasoline, flammable paint, and paint thinners, unless carried in accordance with Company Standard Procedures
Candles, incense burners
Any item, made, adapted, or intended for use as an offensive weapon
Stun devices or other weapons designed to cause temporary paralysis (e.g., a TASER)
Handcuffs
Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating/hot plates, rice cookers (Hair Straighteners and Hair Dryers are PERMITTED)
Microwave ovens
Electrical extensions unless supplied by the company
Any remotely controlled or autonomous flying machines, toys, or drones
Self-balancing hover boards, air wheels, scooters, or Segway (except those that may be provided by the Company for excursions)
Compressed gas tanks, bottles, and cylinders including dive tanks
Vehicle batteries and non-sealed batteries unless carried in accordance with Company Standard Procedures
Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, wide-band receivers, satellite phones, lasers and laser pointers
Radio Jammer-Any device designed to deliberately jam, block or interfere with wireless transmission, including Cell/Mobile telephone, Wi-fi and Bluetooth
GPS Jammer-Any transmitting device designed to block or interfere with GPS signals
Hookah and water hookah pipes
Tattoo machine or gun
Battery-powered smoking devices (also known as e-cigarettes) including Vape Pens, Vape Pods, disposable Vape, E-Liquid, and all Vape accessories (South America Journeys only)

Exceptions

Except for Law Enforcement Officers/Agents acting in an official capacity. Certified Armed Security Guards authorised by the Flag State
Except when authorised by the CSO
Divers’ knives must be held in the custody of the Security Team. Advise the owner they may check out/in it for specific dive excursions
Wheelchair, scooter, and electric cycle batteries are permitted if sealed-type batteries fitted
Except when authorised by the Company in support of sanctioned company activity
Medical gas bottles are allowed in connection with a certified medical condition
Items that are clearly and obviously toys do not need to be confiscated
Low-powered walkie-talkie radios, typically used by parents to stay in touch with children, are permitted
If unsure as to whether an item can be permitted, for example, USB charging Hubs, advice should be sought from the Electronic Department
‘Special Needs’ Passengers who have sought prior approval from the company to bring with them a Prohibited Item and have ‘Special needs’ code added to their booking. Occasionally passengers will not have sought prior approval and Chief Security Officers will need to make an assessment at embarkation
‘Special Needs’ Passengers (SP 22.06.01) who have sought prior approval from the company to bring with them a machine to aid mobility (for example electric scooter for excursions) and have ‘Special needs’ code applied to their booking and notes added, for example, to be retained on board by security and handed to the guest when they go ashore. Occasionally passengers will not have sought prior approval and Chief Security Officers will need to make an assessment at embarkation

How does the reception work?

Our Guest Services hosts are located on deck 4 in the Lobby and is available 24 hours for all guest assistance.

When does the Reception Desk open?

Our Guest Services hosts are located on deck 4 in the Lobby and is available 24 hours for all guest assistance.

Is there laundry service onboard?

We offer a self-service guest laundry as well as a laundry service (charges apply).

Do you offer religious services onboard?

We plan to host clergy onboard for the major religious holidays such as Passover, Easter, Hannukah, and Christmas. For specific information, please ask your preferred Travel Advisor or Explora Journeys Ambassador at the time of booking.

Are there beauty and barber services available?

We offer a beauty salon onboard with a range of treatments available.

Are newspapers available onboard?

Yes we will have a digital selection of the world’s most important daily newspapers onboard.

Where can I get a beach/pool towel?

Beach towels will be available at each pool outlet and one for taking ashore with you is in your suite.

Is it possible to make purchases onboard?

We have eight retail outlets onboard Explora I. They are located around the Atrium Lobby on Deck 4.

Are there any restrictions for children or any areas where they are not allowed to enter?

Our adults-only areas onboard are the Whiskey bar within the Observation Lounge (where smoking will be allowed), and the Forward Pool area on deck 12. The use of the Fitness Centre and the Spa Facilities are reserved for guests aged 16 years and older. Following Public Health Authorities requirements, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the swimming pools and whirlpools.

Where can I get my clothes pressed for my special night?

We offer a 24 hour valet, dry cleaning and laundry services (charges may apply).

Is Christmas celebrated onboard?

We offer a wealth of festive events, entertainment and activities throughout the festive season. We also offer festive dining and culinary experiences.

To view the full programme of events please visit here.

As part of our enrichment programme, Christian services are also available onboard throughout the holiday season. We are pleased to host a Christian Pastor, Priest or Minister onboard for Christmas Eve, Christmas, Palm Sunday and Easter services.

Is Hanukkah celebrated onboard?

Yes, as part of our enrichment program, we offer Jewish services throughout the holiday season.

Are there religious services onboard?

Yes, as part of our enrichment program, we offer Jewish and Christian services throughout the holiday season. We also offer Shabbat every Friday throughout the year.

We do not have a spiritual leader for Muslim holidays at this point in time.

What Jewish Services can I attend?

For the festive season: Rabbi Eliot Baskin is onboard 6 December to 22 December 2023. He will preside over Hanukkah service on each of the eight holy nights. Rabbi Eliot Baskin will also lead Shabbat .

For Passover 2024: we will have a Rabbi between 18 April and 06 May, to cover all Passover days

For Yom Kippur and Rosh Hashanah 2024: we will have a Rabbi onboard.

For Jewish High Holidays: We will have Rabbis onboard every year, on each of our vessels.

When Rabbis are onboard they will lead Friday Shabbat.

All services will take place in the Dining room area of Chef’s kitchen. A larger venue can be called upon should attendance require it.

Do you have a Rabbi onboard?

When there is not a Rabbi onboard, Shabbat will still take place.

Shabbat will take place in the Dining room area of Chef’s kitchen unless attendance dictates a larger venue.

Unhosted Shabbat services include prayer books, kosher wine, two loaves of challah bread.

What Christian services can I attend?

For Christian holidays, we will have a Christian Pastor, Priest or Minister onboard for services on Christmas Eve, Christmas, Palm Sunday and Easter.

At various times throughout the year we may have luminaries who are clergy and able to discuss the religious histories and customs of the visited destinations.

Is there a Christian Pastor, Priest or Minister onboard?

We have a Christian Pastor, Priest or Minister onboard for Christmas Eve, Christmas Day, Palm Sunday and Easter Sunday.

At various times throughout the year we may have luminaries who are clergy and able to discuss the religious histories and customs of the visited destinations.

Is there an elevator onboard?

Yes there are several elevators onboard. Please click here to find their location on the deck plan.

Where can I find a layout of the ships?

Please click here to find our deckplans and layout of our ship.

Am I allowed to bring my service animal on my voyage?

If you have a service animal to assist you, please let us know when placing your booking.

What language is spoken onboard?

The main language of communication onboard Explora Journeys is English. In addition, we offer support for other languages including Italian, German, French, and Spanish.

Guests can access translated dining and bar menus, daily programmes, and key information in these languages. For guests requiring assistance in other languages, our Guest Services team will make every effort to connect them with the International Host or a host fluent in their preferred language.

Are animals allowed onboard?

We do not accept animals onboard Explora Journeys. If you have a service animal to assist you, please let us know when placing a booking.

How many Suites does Explora I have?

Our ship accommodates guests in 461 oceanfront suites.

Can I bring my mobility scooter onboard?

You are able to bring your mobility scooter onboard our ships. Please advise your preferred Travel Advisor or one of our Explora Journeys Ambassadors during your booking process.

Is there a fuel supplement charge?

Please refer to our booking terms and conditions.

Can I bring food onboard?

We prefer that guests do not bring food onboard due to our high public health regulations and standards. We are able to work with guests if they require special dietary items.

What is your main ship data and the guest to staff ratio?

EXPLORA I is 248 m (813 ft) long and 32 m (105 ft) wide with a gross tonnage of 63,900. Our guest-to-host ratio is one of the highest in the industry at 1.25 : 1.

How many Suites, Penthouses and Residences will I find?

We have a capacity of 461 suites onboard including 1 Owner’s Residence, 22 Ocean Residences, 67 Ocean Penthouses and 371 Ocean Terrace and Ocean Grand Terrace Suites. We also have 82 multi-generation-friendly connecting suites available for families or parties of friends and family travelling together.

Is there a gym onboard?

We offer over 270 sqm (2,906 sq ft) of fitness facilities with the latest equipment, a panoramic running track and a fitness studio for group and personal training. Please click here to see the location on the deck plan.

Can I practice a sport activity onboard?

We have a range of sporting activities onboard our ships including paddle tennis and basketball on our outdoor court.

For the Sports Courte (not outdoor court) we will have:

Touch Tennis
Pickleball
Half Basketball Court

What are the relaxation areas onboard?

With over 700 sqm (7,535 sq ft) of indoor and outdoor spa facilities, we are delighted to provide a thermal area which includes whirlpools, a relaxation room, salt room, Finnish sauna, steam room and a thalasso heated pool.

Is the swimming pool heated?

More than 2,500 sqm (27,000 sq ft) of outdoor space delivers spectacular sea views and includes three outdoor heated swimming pools, including one adults-only, and 64 private cabanas, whilst an indoor heated pool with a retractable glass roof will allow swimming and poolside relaxation in any weather.

What age can kids go to the gym?

At Explora Journeys, we are committed to providing a luxurious and enjoyable experience for guests of all ages. For the safety and well-being of all our guests, children aged 16 years and older are welcome to use our state-of-the-art gym facilities.

Our fully equipped fitness center offers a wide range of modern exercise equipment and wellness programs designed to cater to all fitness levels. Teens and adults can enjoy a rejuvenating workout while experiencing the elegance and comfort that define Explora Journeys.

Are there locker rooms, or do I need to change in my suite?

We will provide lockers with robes, towels, slippers and other amenities required for use during your visit. Should you wish to change in your suite, you are welcome to come to the Spa in your bathrobe.

What should I wear in the Spa?

At Explora Journeys, we encourage our guests to prioritize comfort and relaxation in our world-class spa. For treatments and wellness area usage, we provide plush, comfortable robes and slippers which are acceptable to wear throughout the spa facilities. If you’re planning on using the hydrotherapy pool, sauna, experience showers, ice fall, heated loungers or steamroom , we recommend bringing swimwear. Please also consider leaving jewelry and valuables in your suite for safekeeping, as they aren’t suitable for most spa activities.

What if I am celebrating a special occasion?

Please let us know in advance and we are delighted to assist you with organising something special.

I have allergies. Can special detergent be used to wash my sheets and towels?

Please let us know about your special requirements in advance or bring the detergent onboard our Hosts will assist you.

Can I organize a birthday party for my family onboard ? Who to contact?

Please advise your preferred Travel Advisor or Explora Journeys Ambassador so that it can be noted in your booking. When onboard, our hosts will be happy to assist.

Why can’t Explora Journeys perform legally binding wedding ceremonies?

We do not carry celebrants onboard and our onboard officers are not legally permitted to conduct these ceremonies.

Can I reserve a private car and driver in port?

We offer a range of private car, driver and guide arrangements and these can be pre-booked and pre-paid with your preferred Travel Advisor, via our website, with our Destination Experiences hosts onboard or by contacting an Explora Journeys Ambassador before you travel.

I have severe food allergies. Can you bring food on a cruise?

At Explora Journeys, we are committed to the health, safety, and overall experience of our guests. We understand your concerns about food allergies and want to assure you that we are prepared to meet your dietary needs.

Due to health and safety regulations, guests are not permitted to bring food onboard. However, we have a dedicated culinary team that is highly experienced in catering to a wide range of dietary requirements, including severe allergies. Upon booking, you can share your dietary requirements with us, and our chefs will create specially tailored meals to ensure your dining experience is safe and enjoyable.

Our kitchen areas and dining venues adhere to stringent cross-contamination protocols to safeguard against allergen exposure. We also offer allergy-friendly menus and can accommodate gluten conscious and other specific dietary needs.

For further peace of mind, our onboard medical facilities and staff are prepared to handle allergic reactions and other medical emergencies around the clock.

While we understand that managing severe food allergies is a serious concern, we’re confident that we can safely and deliciously cater to your needs. We encourage you to communicate with us directly about your allergies so we can provide a worry-free and luxurious dining experience during your voyage.

What accessibility arrangements do you offer on board? / What accessibility arrangements can I request?

Should our guests have any Special needs including but not limited to reduced mobility, hearing impairment, vision impairment or other medical related needs, please inform us at the time of your booking so we can make the necessary arrangements to customize your Journey to your needs (upon completion of our Special Needs form). The ship has accessible routes and bathrooms around the vessel. Onboard EXPLORA I and II we have 10 Accessible Suites, 09 are Ocean Terrace Suites and 01 Grand Penthouse, which 06 of them have connecting doors to other suites for a larger group or even for the caretaker, nurse and etc. Wheelchair Assistance can be provided upon request on Embarkation and Disembarkation days, and it is not available on other ports of call. We do not have wheelchairs or scooters available onboard for rental (or to borrow), so guests are welcome to bring their own or to rent with medical supplier’s such as: www.specialneedsatsea.com. There is a Pool Lift that can be installed upon request at the Guest Services, it can be installed on the pools located on deck 10 and on deck 11. We have also Accessible Destination Experiences available for guests with reduced mobility, where our team of specialists has meticulously designed a unique itinerary, considered not only accessible transportation but also ensuring that all facilities, restroom breaks, venues, and sights are accessible. Tailored Accessible Destination Experiences can also be organized. Accessible Transfers and Hotels can also be booked as part of our Journey Enrichments

Do you offer hoist chairs or accessibility aids for the pool?

There is a Pool Lift that can be installed upon request at the Guest Services, it can be installed on the pools located on deck 10 and on deck 11.

Can I request a crib?

Yes, upon request we can provide a crib to the suite (limited availability).

What is your position with regard to single-use plastics?

Explora Journeys does not have any single use plastic onboard its ships and ashore.

How is Explora Journeys reducing the use of plastic onboard its ship?

We ban single-use plastic from our ships, also packaging of deliveries will be reduced to a minimum. Offering fresh and locally-sourced food gives us the posibility to be more respectful with the planet and the destinations we visit.

What are your commitments in terms of sustainable tourism?

We don’t allow any single-use-plastic onboard our ships and while ashore during our experiences on dry land. Additionally, we offer environmentally conscious Destination Experiences as well as recycling and refillable bottles onboard.

What will Explora Journeys do to protect the environment in her destinations?

We are working with tour operators that offer sustainable experiences with no single-use-plastic also ashore. Our Destination Experiences are planned to put a spotlight on local talents, craftsmanship, culture, gastronomy and traditions.

What are Explora Journeys’s policies regarding the discharge of ballast matter, bilge and oily water

Our advanced wastewater treatment systems onboard process wastewater to near tap water quality. We discarge our ballast water exclusively on land while we are in the port. We have adopted strict treatment regimes to remove threats of species transportation through ballast water.

What is the difference between a boutique onboard Explora Journeys and one ashore?

There is no substantial difference; our boutiques are operated in-house by Explora Journeys directly, in compliance with the brand’s strategy and guidelines.

We offer the same products as any other boutique worldwide (that is, all the collections/lines of the brand including “boutique exclusive” items), with the same full service and warranty coverage.

The only operational difference lies in the after-sales service, that Explora Journeys will not provide due to the peculiar tax status of its premises (that is, any product left onboard by a guest would necessarily need to be shipped back to mainland and imported in the country again, resulting in a longer and more expensive process for the guest).

We will, though, offer bracelet/strap adjustment and replacement services, provided the necessary spare parts are available onboard.

What products will be available onboard? Can I inquire about a specific item?

The guests can expect to find the complete range of products onboard, including novelties and selected special and limited-edition items. Unfortunately, Explora Journeys cannot disclose any detailed information about current or future availabilities nor confirm prices for specific items (the distinctive item code is to be referred to as “reference”). The guests will need to inquire in-person once onboard. Our team of specialist hosts will be available onboard for a tailored, dedicated shopping service.

What are the prices onboard? Can you give me the price of a specific item?

Explora Journeys’ onboard currency is Euro. Products will be sold at a tag price in euros, benchmarked to either the US or European official retail price list of each brand.

All sales onboard EXPLORA I will be performed within a duty-free environment, and guests will need to act according to their status and destination’s import formalities upon disembarkation.

Are pre-orders or reservations of specific items possible?

Guests will not be given the possibility to reserve an item in advance, and Explora Journeys does not offer any pay-and-collect service nor can accept any down payment at the moment.

No commitment to product availability nor to a feedback can be guaranteed in this regard.

Can I buy large amount of pieces or multiple pieces of the same item?

Our team onboard will inform guests in regard to the actual availability of the product once they visit the boutique, but guests will not be allowed to buy multiple pieces of the same item or items in amounts deemed excessive by the guidelines provided for each brand and collection, that are established by the Head of Luxury Watches & Jewellery Retail of Explora Journeys.

Can I purchase some travel essentials and amenities onboard?

For your convenience, a curated selection of travel essentials and cosmetics are available upon request for purchase at The Journey boutique on deck 4.

Are business services available?

Our Guest Services team will be more than happy to assist with any requests.

Can I bring electrical appliances with me (e.g. hair dryer, flat iron, iron, etc.)?

Hair dryers and irons are provided onboard and please contact us regarding special electronic devices.

Can I bring my drone onboard?

No, unfortunately due to safety reasons, drones are not allowed onboard Explora Journeys.

Is there Internet service onboard?

Complimentary Wi-Fi is available in suites and public areas for unlimited web browsing, emails, social media, messengers, and voice and video calls. Please note that the Wi-Fi connection on board depends on the satellite positioning and, at times, can be unstable or discontinued depending on the weather conditions, navigation area, or other technical restrictions beyond our control.

Will my devices work onboard?

You are able to use the Wi-Fi onboard for calls and work however however please note that it may not be possible to make and receive telephone calls when we are sailing. In case you need to make or take an important call, please ask one of our hosts and they will assist.

Can I purchase transfers onboard?

You are able to book transfers onboard and our Hosts will be delighted to assist.

May I pre-purchase transfers for my disembarkation?

Pre- and post journey transfers are available to book. Please advise your preferred Travel Advisor or our Explora Journeys Ambassador at time of booking.

What happens if there is a schedule change to my flight?

Please make sure to be at the port on time. Should there be any issue please contact us immediately.

Can we book a private transfer at any destination?

This service has to be pre-booked and is subject to availability.

I have booked a private transfer. Where will they pick me up?

You will be picked up at the prior agreed location.

Where will I be met when arriving at the airport?

You will be met at the airport arrivals hall after the immigration processes and luggage claim.

What is the latest time that air reservations can be made?

Air reservations can be made up to 3 days before the start of the journey.

How and when are air ticket confirmations received?

All E-ticket confirmation will be received via an email from support@explorajourneys.com immediately after tickets are issued.

What is the best way to determine if an air ticket can be changed or refunded?

Please contact the Explora Experience Center. They will coordinate with Air Services to provide the necessary information.

Will Explora Journeys assist if flights are cancelled or delayed?

Explora Journeys will assist in rebooking flights if they are cancelled. However, it is important to check with the airline first, as flights are often automatically rebooked. If the airline’s rebooking options are not suitable, please contact Explora Journeys immediately. Air Services will likely already be aware of the situation and may have reserved alternative flights.

Does Explora Journeys offer air services for groups?

Yes, Explora Journeys offers comprehensive air travel options to accommodate both individual and group guests, including those participating in our Journey Together programme. Guests may select from either our Explora Journeys Commercial Air or Private Air programmes, which cater to a variety of group sizes and aircraft preferences.

What are the key benefits of booking air travel through Explora Journeys?

There are numerous advantages to booking air travel through Explora Journeys that enhance the overall guest and travel advisor experience.

Wide Selection and Competitive Fares:

Partnering with various airlines worldwide, the program offers guests a broad choice of flights and competitive fares.

Personalized Itineraries:

Guests can personalize their journeys, integrating flights with pre- or post-cruise hotel stays.

Flight Protection:

Includes The Explora Journeys Flight Protection Programme, ensuring support in case of airline irregularities or disruptions.
Explora Journeys will NOTcharge any additional fees for any air services.
Both published and private air fares are offered in conjunction with all Journeys.
Flights may be reserved to arrive up to 30 days before the start of the Journey and/or to return up to 30 days after the Journey ends.
Explora Journeys Air services offer both private and published air fares which allow for maximum availability.

What is the Explora Journeys Air Travel programme?

The Explora Journeys Air Travel programme is a personalised air programme which empowers guests to reserve and purchase flights in conjunction with an Explora Journeys holiday. The programme is designed to offer travellers the ability to personalise their journey based on their individual air travel preferences. The Explora Journeys Air Travel programme offers guests personal management over a wide selection of flights from a choice of multiple itineraries.

Explora Journeys has partnered with many airlines across the world to provide guests with some of the most competitive fares on the market. The Explora Journeys Air Travel programme includes flight protection in the event of airline irregular operations or any other flight disruptions.

Please find additional information here.

How to reserve the Explora Journeys Air Travel programme?

Fully deposited guests may reserve The Explora Journeys Air Travel programme with an Explora Journeys Ambassador or via the Explora Travel Advisor Center (ETAC). A confirmation email will be sent confirming flight details, itinerary, costs, and spelling of names.

Flights may be reserved as early as 11 months to the start of an Explora Journeys trip. However, travel advisors and guests may solicit personalised air quotes beyond 11 months, if desired.

Once the air services itinerary is selected and confirmed, payment for the air portion of the reservation will depend on the airline fare rules. Payments for Contracted/Private/Flexible fares are normally due 150h prior to the start of the journey, while Published/Restricted fares are normally due within 24 hours of reservation. Upon receipt of payment, the air ticket(s) will be issued immediately.

Special ticketing arrangements can be made based on the guest’s individual preference.

If adequate air service from the preferred airport is not available, guests have the option of selecting an alternate gateway, choosing to overnight En-route at an additional cost.

Explora Journeys can assist guests with overnight accommodations and ground transfers if Explora Journeys cannot accommodate specific same-day arrival travel requirements. Guests are responsible for all costs associated with hotel ancillary charges, meals, and other items of a personal nature.

Explora Journeys can also assist with airline seat assignments, special meal requests, and special service requests such as wheelchair assistance. Other services may be arranged directly with air carriers such as oxygen or service animal requests. These requests are services managed by the airline and Explora Journeys is not responsible for changes or lack of availability. Certain requests may have additional charges levied by the airline such as seat assignments. Requests that require an additional charge must be arranged directly with the airline.

Can I change or cancel my flight?

Voluntary changes and cancellations are subject to airline fees which vary by airline, airline cabin class of service, schedule, and fares. Refunds will be processed excluding airline fees (if applicable). Explora Journeys will not charge any service fees.

What happens if my flight is changed or cancelled?

In the event of an involuntary schedule change, Explora Journeys will coordinate with airline partners to ensure the best possible flights are secured in conjunction with an Explora Journeys cruise. Minor changes of 20 minutes or less will normally be communicated to the travel advisor without major disruption to the original schedule. For schedule changes of 21 minutes or more, Explora Journeys will coordinate with the travel advisor and the airline partner for the best alternative option. Should Explora Journeys not find a suitable option, applicable air costs for the affected flights will be refunded to the original form of payment.

How far in advance of the Journey can air be reserved?

Air may be reserved up to 11 months prior to departure.

Is it possible to reserve flights arriving on the same day as the journey departure?

Flights arriving on the same day as the Journey’s start depends on the guest’s departure location. Please refer to our recommended flight arrival parameters below:

Americas to The Americas – Same day arrival
Europe to The Americas – Day prior arrival
APAC to Europe – Day prior arrival
APAC to The Americas – Day prior arrival

Is it possible to pay for air travel by wire transfer?

Yes, the guest can pay by wire transfer, however funds must be received prior to the air final payment date. For tickets needing issuance within 24 hours, paying by credit card is highly recommended.

Are middle names required for air reservations?

Middle names are not required, but some guests prefer their full names on the ticket. Ensure the name on the ticket matches the passport exactly (e.g., “William John Powner” on the passport should be reflected as “William Powner” on the ticket).

Are stopovers permitted?

Yes, stopovers en route to and from the embarkation and disembarkation ports are permitted.

Is it possible to travel from an airport other than the one from which the guest originally departed?

Yes.

Is it possible to fly into and out of airports that do not correspond with the cruise port?

Yes, provided the alternative airport is within 400 kilometres (250 miles) of the corresponding cruise port.

What are the recommended flight time parameters for arrival and departure?

The latest a flight can arrive at or depart from the airport corresponding to the cruise port is 4 hours, except for the following ports, where the limit is 5 hours:

Piraeus (Athens)
Civitavecchia (Rome)
Southampton (London)
Istanbul (Istanbul)

Can air travel be paid for using a Journey Experience Credit?

No, the guest will need to pay for the air travel separately, as “coupons” cannot be used for air component payments.

Can Air Services assist with booking seat reservations, wheelchair assistance, or special meals for guests?

Absolutely. Air Services can request wheelchair assistance and special meals. Explora Journeys may assist with advance seat reservations can be made if the airline permits access. While most airlines allow seat reservations in advance, some do not. If advance payment is required for seat reservations, these must be arranged directly with the airline.

Does Explora Journeys book flights with low-cost carriers?

No, Explora Journeys does not currently book flights with low-cost carriers.

Who is responsible for verifying whether a guest requires a visa to enter a country?

It is the guest’s responsibility to ensure they have the correct and valid documentation to enter the corresponding country.

How can it be known what the baggage allowance on an air ticket?

The baggage allowance will be listed on the e-ticket itinerary receipt. Additionally, the guest can verify the allowance on the airline’s website under “Baggage Allowance” using the airline locator (booking reference).

What if a guest wants to upgrade their existing air ticket?

Please contact the Explora Experience Center. Air Services will calculate the cost of the flight upgrade and provide a quote. If the upgrade quote is not accepted, no changes will be made to the existing air ticket. If the quote is accepted, Air Services will update the Journey booking with the new cost. Upon receipt of payment, the new air tickets will be issued, and an e-ticket confirmation with the updated flight details will be sent.

How are involuntary air schedules managed?

In the event of an involuntary schedule change, Explora Journeys will collaborate with airline partners to secure the best possible flights for the Explora Journey vacation. Minor changes of 20 minutes or less will be communicated to the travel advisor with minimal disruption. For major changes of 21 minutes or more, we will work with both the travel advisor and the airline to find the best alternative. If no suitable option is available, the air costs for the affected flights will be refunded to the original form of payment.

Will guests earn loyalty points with the Explora Journeys Air Programs?

Both published and private fares will earn loyalty points on all commercial airlines booked through Explora Journeys. Please note that the accrual rate and participation are subject to change without notice and are at the sole discretion of the airline.

Should a pre or post hotel package be added before or after reserving air?

Hotel packages should always be added before making an air reservation. Adding a hotel package to a reservation that already includes air may require changes to the air booking, potentially incurring additional costs from the airline.

Are name changes or revisions allowed?

Minor corrections: Airlines often allow minor changes such as a correction of a misspelled name. Major changes: Major name changes, such as changing the entire name to a different person, are usually not permitted.

Are voluntary changes to air reservations allowed?

Yes, airlines generally allow voluntary changes to flights, but there may be fees or restrictions depending on the airline and type of ticket.

When is payment for an air reservation required?

Payment schedule for the air services will be reflected on the Journey confirmation. Payment schedules vary depending on the fare:

Private/Contracted/Flexible fares: 150 prior to the start of the Journey
Published/Restricted fares: 24 hours after the creation of the air reservation.

Will Explora Journeys provide an ATOL certificate for eligible air reservations?

Yes, an ATOL certificate will be automatically generated once payment is received, and the tickets are issued.

How can I determine the price for a flight on a journey scheduled to depart more than 11 months in the future?

Explora Journeys has designed a future air programme for guests to request specific airlines and schedules for Journeys departing more than 11 months in the future. These quotes are guaranteed, and the price quoted will not increase. If the actual cost of the flights is lower than the quoted price when the flights become available, Explora Journeys will adjust the cost to match the reduced fare at the time of booking.

Does Explora Journeys offer private jet services?

The Explora Journeys Private Air Services programme offers guests the option to reserve a luxurious private chartered aircraft in conjunction with their Explora Journey. Similar to the Explora Journeys Commercial Air programme, this is an upscale option designed to personalize air travel based on the individual needs of Explora Journeys travelers. The Explora Journeys Private Air programme provides access to a global network of private charter aircraft operators who have been thoroughly evaluated to ensure compliance with the highest levels of government health and safety standards. These operators are also assessed to meet Explora Journeys’ exacting standards, offering a selection of aircraft to accommodate private parties of various sizes.

What is The Explora Journeys Private Air Charters programme?

The Explora Journeys Private Air Charters programme offers Explora Journeys guests the preference of reserving a luxurious private chartered aircraft in conjunction with an Explora Journeys holiday. Similar to The Explora Journeys Air Travel programme, The Explora Journeys Private Air Charters programme is an additional upscale option to personalise air travel based on the Explora Journeys travellers’ individual requirements.

The Explora Journeys Private Air Charters programme provides guests with access to a global list of private charter aircraft operators who have been fully evaluated to ensure compliance with the highest levels of government health and safety standards. Aircraft operators have also been assessed to ensure they meet Explora Journeys exacting standards with a selection of aircraft which can accommodate private individual parties of various sizes.

The Explora Journeys Private Air Charters programme presents guests with the conveniences not readily available on scheduled flights including the discernment on when, and how they travel as well as custom-made upscale dining options. Explora Journeys Private Air Charters programme also supports entry into additional airports expanding access to cities across the globe and minimising travel time and check-in time.

Guests on The Explora Journeys Private Air Charters programme will have support throughout the journey with flight protection services offered by Explora Journeys.

Please find additional information and terms & conditions here.

How to reserve The Explora Journeys Private Air Charters programme?

The Explora Journeys Private Air Charters programme can be reserved by an Explora Experience Center Ambassador who will gather specific information from the travel advisor. The Ambassador will work with well-vetted charter operators to secure at least two options for the travel advisor to review.

The Explora Journeys Private Air Charters programme should be reserved prior to the final payment of the journey to maximise the availability of aircraft and access to preferred airports (if available) as special permissions may be required.

Full payment for the reservation must be made within 7 days of reservation when outside of the journey’s final payment date. Any new reservations made after the journey’s final payment date will require payment within 24 hours.

Please note that any additional services or changes after the final payment may result in additional charges and will be due at that time

Special instructions will be provided to the travel advisor with details which include where and when to meet the aircraft. Most guests may be directed to an exclusive airport passenger terminal known as a fixed base terminal (FBO).

Guests participating in The Explora Journeys Private Charters programme will need to comply with all government rules, regulations, and requirements for entry and departure. These requirements will include but are not limited to the accurate spelling of each guest’s name (first, middle, if any, and last) being identical to the passport. Any changes after the final payment may delay or result in the cancellation of the original arrangement without the ability to secure a proper replacement.

What if I need wheelchair accessibility or health/medical assistance?

Guests with special conditions such as wheelchair access, oxygen, assistance with hearing or vision, etc. should advise the Ambassador when reserving The Explora Journeys Private Air Charters programme. This will ensure that all necessary equipment, documentation, storage, and setup are in place on every aircraft and airport if required.

Can I change or cancel my private charter?

Should guests’ travel requirements change which result in the cancellation of a private aircraft reservation, there may be penalties assessed by the aircraft operator. Each operator has distinctive change and cancellation requirements which will have been presented and agreed to at the time of booking. Any remaining funds for air services will be refunded to the original form of payment.

What happens if my private charter is changed or cancelled?

It is rare that an operator changes or cancels a flight prior to departure. However, in the unlikely event that it occurs, Explora Journeys will work with the operator(s) to secure a suitable replacement. If the options available are significantly different or on the unusual occasion that an alternative cannot be found with the same or other operators, Explora Journeys will work with the travel advisor on the best suitable scheduled air options. Should Explora Journeys not find a suitable scheduled air option, applicable air costs for the affected flights will be refunded to the original form of payment.

What kind of aircraft can I book and what services are available?

There are generally two types of aircraft available for charter: Private Jet and Commercial Jet. Private jets can accommodate parties from 1 – 15 guests while commercial jets can transport up to 80 guests on a VIP liner to 350 on a private commercial jet with multiple seating configurations. Some locations may be limited to the use of a turboprop or propellor aircraft or even helicopter access. Please note that local restrictions may prevent access to certain aircraft.\

On certain aircraft, the presence of flight attendants might be necessary. If the aircraft doesn’t mandate an attendant, please notify Explora Journeys if one is preferred, and arrangements will be coordinated with the aircraft operator.

Private aircraft typically include private lavatories, though availability may vary depending on the aircraft’s size.

While catering is generally accessible on most private aircraft, availability may differ based on the aircraft’s size and location. Last-minute requests or alterations might not always be accommodated.

Private aircraft usually offer a baggage allowance larger than standard scheduled flights. Details about specific aircraft allowances will be provided at the time of booking.

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