Globus Journeys FAQs
Do I need a passport and a visa?
When traveling outside the United States, a passport is required for U.S. citizens. Some countries also require a visa. We know maneuvering through the world of visa applications and requirements can be a confusing one. We can help. Globus is pleased to offer its customers the expertise and experience of Generations Visa Services (GenVisa), with fast and easy ways to obtain visas, passports, and/or other documents required for travel. You can check visa requirements for your vacation by visiting the Generations Visa Services Web site at www.genvisa.com/globus. At this site, you can select your country of travel and the specific tour on which you are traveling, to obtain any necessary visa forms. Since most consulates require visas only be obtained within 90 days of travel, Generations Visa Service is also able to save your information and e-mail you the latest visa packet when available for your travel dates. As an added bonus, when you identify yourself as a Globus customer, you receive our preferred discounted rates for visa and passport services.
What size can my suitcase be?
Due to limited coach capacity, your bag should have dimensions not exceeding 30″x21″x11″ (62″ linear dimensions) or weight exceeding 50 lbs. Carry-on bags should not exceed the dimensions of 12″x11″x6″. Please note that air carriers, cruise lines and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information. We regret we are unable to accept a second suitcase or any luggage exceeding these limits.
Some airlines are also charging fees for checked baggage, and these fees are not included in the vacation or airfare package price. Please check with your airline directly for baggage information and regulations. Globus is not responsible for any additional fees imposed by air carriers regarding baggage.
How many bags am I allowed to bring?
Porterage for one suitcase is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Due to limited motorcoach capacity, your single bag should have dimensions not exceeding 30″x21″x11″ and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any vacation listed in this brochure. Some vacations have more restrictive regulations than these listed above. Please refer to your Travel Documents for more information.
Your air carrier may have stricter weight/dimension limitations than those listed above. Size and weight limitations for carry on and checked baggage vary from airline to airline and even according to destination. Up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with information that additional discounts may apply depending on flyer-specific factors (e.g. frequent flyer status, military, credit card used for purchase or early purchase over the internet, etc) can be found by accessing www.iflybags.com. Globus is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the vacation. Baggage insurance is recommended. See our Website for all all-inclusive Travel Protection Plan.
Carry-on bags should not exceed the dimensions of 12″x11″x6″. For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
For vacations in Africa, due to limited capacity on safari vehicles and flights when on safari, your single bag must be soft-sided and cannot exceed 33 lbs (15kg) for vacations in Kenya & Tanzania or 44 lbs (20 kg including hand luggage) in Botswana. Due to limited transportation capacity on South Africa vacations, your single bag should have dimensions not exceeding 30″x21″x11″ and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents.
What is the difference between a twin-bedded room and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin-bedded room has two separate beds of any size; this is what we usually reserve for our travelers.
What size is a triple room?
A triple room is the same size as a twin-bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but also cannot be guaranteed.
When will I receive my travel documents?
Travel documents, including any air tickets, itineraries, and other information, are sent approximately two to three weeks prior to departure provided full payment has been received.
Where can I find information on currency rates?
If you are in the process of planning your vacation and need information on currency exchange rates, click here to access our currency converter tool.
Can I pre-pay my gratuities before my vacation?
Globus offers passengers the ability to pre-pay their Tour Director and Driver gratuities before their vacation. The service will help with planning and budgeting and it will be one more thing that is taken care of before your vacation starts. A base rate, per person, has been set for the length of each vacation and covers the Tour Director and Driver, however, Local Guides and others are not covered in this amount. You can pre-purchase them at the time of booking online or over the phone or they can be added after you’re already booked.