By: Pavlus Verified Traveler on 02/25/2025

Melissa always gets back to me quickly and makes what I want to happen, happen.

By: Pavlus Verified Traveler on 02/23/2025

Melissa did a great job!

By: Pavlus Verified Traveler on 02/01/2025

Your firm is very supportive to your customers. Melissa is a great go to POC!! Thank you.

By: Pavlus Verified Traveler on 12/13/2024

Pavlus always communicates via email when NCL sends information. Usually, it is a duplicate of NCL's emails. It's not an issue, just letting customer service know.

By: Pavlus Verified Traveler on 11/16/2024

Melissa Pool is the best but everyone we have worked with is also excellent.

By: Pavlus Verified Traveler on 11/06/2024

Very professional people

By: Pavlus Verified Traveler on 11/05/2024

It was a pleasure working with Melissa on this G Adventure vacation. We were a bit nervous about the trip since G Adventures would not answer our questions through direct communication. We had to go through Melissa to handle all our questions. She did this efficiently, but wish G Adventures would answer questions directly. It was all just fine in the end. We had an amazing time and would highly recommend Pavlus and G Adventures.

By: Pavlus Verified Traveler on 11/05/2024

Continued excellent service by Melissa Pool and the person who took my payment information for this and a future cruise.

By: Pavlus Verified Traveler on 10/26/2024

We always enjoy working with Melissa. She is efficient, friendly and does a great job.

By: Pavlus Verified Traveler on 10/11/2024

Melissa our contact at Pavlus has always been very responsive and helpful. Your discounts are better or match other travel plans - I have checked several times with other arrangements.

By: Pavlus Verified Traveler on 09/26/2024

Excellent in every aspect! One suggestion-most of the Pavlus emails show pretty much the same pricing as oner would find online (without the Pavlus rebate, off course). If you come across crazy, out of the ordinary pricing especially on a last minute cruise, we would definitely consider it. Perhaps a separate section showing "crazy" cruise fares. We still have bucket list places we want to go but we are just as ready to go away at a moment's notice if the #'s are right.

By: Pavlus Verified Traveler on 09/20/2024

We will always return to Pavlus because of Melissa!!!!

By: Pavlus Verified Traveler on 07/29/2024

Mellisa did a great job, very responsive and kept us abreast of any changes!

By: Pavlus Verified Traveler on 07/19/2024

As I shared with Melissa- she is THE BEST. Pavlus has always been the best

By: Pavlus Verified Traveler on 06/08/2024

Melissa is always helpful and responsive. I believe this is the sixth or seventh trip I have booked through Melissa. I have referred my children and a friend to her.

By: Pavlus Verified Traveler on 06/05/2024

I am very happy with Melissa and Pavlus Travel. I have recommended your agency to several friends. Thanks!!

By: Pavlus Verified Traveler on 03/15/2024

Good trip and Melissa is always helpful

By: Pavlus Verified Traveler on 03/14/2024

Globus tour was great and Melissa is the best!!

By: Pavlus Verified Traveler on 03/10/2024

Melissa has been wonderful to work with. She is always very helpful, professional and friendly. I really enjoy working with Melissa on all of our travel plans.

By: Pavlus Verified Traveler on 02/17/2024

Melissa does a great job of communicating and being responsive.

By: Pavlus Verified Traveler on 02/03/2024

Melissa did her usual excellent work for us. She always follows through for us and we had everything we needed on this trip. Been using Pavlus for several years now and will continue.

By: Pavlus Verified Traveler on 01/10/2024

well organized. All information given in a timely manner. Melissa is great.

By: Pavlus Verified Traveler on 12/31/2023

Melissa is terrific. Always super responsive and helpful. Thanks Melissa!

By: Pavlus Verified Traveler on 11/04/2023

Melissa did a great job getting us information about our trip and helping to resolve any issues that arose. Ashley (air concierge) also was instrumental in getting issues with our flights resolved. Will definitely reach out to Melissa when we are ready to book our next trip or cruise!

By: Pavlus Verified Traveler on 10/30/2023

great trip and support from Melissa and air travel support

By: Pavlus Verified Traveler on 10/29/2023

Melissa always returned my calls promptly. She answered all my questions succinctly. She arranged my airfare saving a great amount over what I could have arranged myself.

By: Pavlus Verified Traveler on 09/24/2023

Melissa is the best!!!!!!!

By: Pavlus Verified Traveler on 08/22/2023

Melissa is GREAT and everything worked out well

By: Pavlus Verified Traveler on 08/14/2023

Melissa is the shining agent who helps and guides my husband and me through our travel choices. She is a very dedicated woman to her work and her clients. If there is a problem, Melissa will handle it or tell you who to contact. We recently returned from a back to back cruise to The Baltics and Norway. We had a wonderful time. Before the trip began there was a problem in getting the economy plus flights we purchased. Chris in the Guest Relations department came to our rescue securing a hotel stay including dinner, transportation from the ship to the hotel and transportation the next morning to the airport. This gained our loyalty to Pavlus Travel We have another trip booked using our excellent travel agent Melissa with Pavlus Travel

By: Pavlus Verified Traveler on 07/31/2023

Melissa was great as this vacation was postponed three years and she remained responsive to questions and concerns. I would recommend to others.

By: Pavlus Verified Traveler on 07/16/2023

Melissa is always very knowledgeable and very helpful. I have used Pavlus in the past and will continue.

By: Pavlus Verified Traveler on 07/10/2023

Melissa does such a great job of keeping us up to date on any cruise we have planned. During COVID her flexibility was exceptional. Now that we are back in the travel mode, we can rest easy with Melissa assisted by the customer support staff ensuring we meet our deadlines with the cruise lines, and get the best deal. Thank you Pavlus Travel

By: Pavlus Verified Traveler on 07/10/2023

Melissa made the planning very easy. She always answers our questions as they come up not to mention the extra perks she gets for us. We had not been in the center of our country so we learned a lot and was blown away by the extent of the Mississippi River. Definitely a worthwhile trip.

By: Pavlus Verified Traveler on 07/09/2023

Melissa is fantastic. Always very attentive to our travel needs. She is what makes Pavlus so great.

By: Pavlus Verified Traveler on 07/02/2023

Melissa is wonderful. She helped us deal with many issues with Celebrity and using FCC. We have worked with her often and always appreciate her willingness to go beyond to help.

By: Pavlus Verified Traveler on 06/25/2023

Melissa was great! Trip was fantastic and we didn’t have to worry about a thing! Now to talk to Melissa about trips next year!

By: Pavlus Verified Traveler on 06/19/2023

Melissa Pool was an amazing travel agent. She answered all our inquiries immediately. She was helpful and went above and beyond what was expected. I have already recommended Pavlus and Melissa to friends considering cruising.

By: Pavlus Verified Traveler on 06/19/2023

Great trip. Silversea is fabulous. Melissa is also fabulous!

By: Pavlus Verified Traveler on 06/16/2023

Melissa always does a great job as does Globus. It was everything I expected.

By: Pavlus Verified Traveler on 06/13/2023

Our small group tour of Americas Greatest Parks with Globus was fantastic. Melissa as always did a fantastic job for us.

By: Pavlus Verified Traveler on 06/12/2023

Melissa was tremendously helpful in all aspects of our trip

By: Pavlus Verified Traveler on 06/09/2023

Melissa, Made the process seamless and simple. She is very easy to work with and very knowledgeable.

By: Pavlus Verified Traveler on 06/02/2023

The Viking River cruise was awesome , we have booked our last 2 river cruises with Melissa , she is excellent , very helpful and quick to answer questions

By: Pavlus Verified Traveler on 02/23/2023

Melissa does a great job. Never had a problem, all goes smoothly.

By: Pavlus Verified Traveler on 02/22/2023

We completed a bucket list trip to the 7th continent. There were a few snags on the land portion caused by silverseas but once on board things flowed smoothly Have 2 more trips already booked through pavlus

By: Pavlus Verified Traveler on 02/19/2023

Everything promptly handled according to plan

By: Pavlus Verified Traveler on 02/17/2023

Had a wonderful time. Thank you

By: Pavlus Verified Traveler on 02/07/2023

Excellent tour and excellent service.

By: Pavlus Verified Traveler on 01/05/2023

We always enjoy working with Melissa. She always works hard for us, even though we know she is very busy.

By: Pavlus Verified Traveler on 12/10/2022

Melissa is great, knowledgeable and responsive.

By: Pavlus Verified Traveler on 11/05/2022

I was on a Greece and Turkey tour and cruise. After 3 cancellations due to Covid, we finally left for our trip! Perfect weather and calm seas helped make the trip very enjoyable. I have liked working with Melissa, she is friendly and is quick to answer any questions. I found Pavlus online and have used them for several trips.

By: Pavlus Verified Traveler on 10/08/2022

We had a very good Oceania cruise. Melissa did a great job with our group!

By: Pavlus Verified Traveler on 10/07/2022

Melissa was very attentive and quick to respond.

By: Pavlus Verified Traveler on 10/05/2022

Melissa led us throughout our Viking journey. She has all our business from now on.

By: Pavlus Verified Traveler on 09/23/2022

As usual, Melissa made all the necessary arrangements for us and fielded all our questions throughout. The trip was flawless. And we have four more cruises setup through Melissa and as with all our previous experience with Melissa and Pavlus, our expectation is that they too will all be flawless!

By: Pavlus Verified Traveler on 09/17/2022

My satisfaction with Pavlus is 110%. My specific satisfaction is with Melissa Pool. As you may not know, our Viking cruise to the heartland of America was cancelled.It was cancelled by Viking, by email approximately 10 days before departure. We didn’t understand what was going on. We then got a phone call from Melissa. Even though it was not Melissa’s fault, or the fault of Pavlus, she took over and helped us out. She told me to sit tight and she would look into our situation, and she did. She helped us rearrange our travel plans, sort out the money situation and gave us all our options about our plans.she was wonderful.She turned a very stressful situation into a new, workable plan. We are now off to Paris in October.. Thank you Pavlus and special thanks to Melissa Pool

By: Pavlus Verified Traveler on 09/11/2022

It was a good vacation.

By: Pavlus Verified Traveler on 09/10/2022

Royal Caribbean and Melissa are excellent

By: Pavlus Verified Traveler on 09/01/2022

Melissa was wonderful !

By: Pavlus Verified Traveler on 08/20/2022

love Melissa!

By: Pavlus Verified Traveler on 08/05/2022

My trip—7/18-29 the Germany/Oberammergau was absolutely wonderful!! Taking 11of us and organizing all the minute details was a huge undertaking for Melissa (& me!!) As we have been reminiscing about our trip, everyone agrees that it was a trip if a lifetime. One that we will be talking about for a long time and will certainly never forget! I commend Melissa for all her patience and hard work for me/us!! And Janja, our tour guide was exemplary!! Thank you for everything! And God bless you! Christina Soueidi

By: Pavlus Verified Traveler on 08/04/2022

Melissa is great at helping plan my vacation and get all the details worked out! Especially like the Pavlus discounts/rebates that are given when booking trips!

By: Pavlus Verified Traveler on 06/25/2022

Melissa has been very helpful and responsive to our requests and needs. We were pleased with her service and kind help. We will certainly go back to her for next land tours in the future.

By: Pavlus Verified Traveler on 06/08/2022

Melissa was absolutely fabulous to work with. This trip was years in the making thanks to covid and Melissa was with me every step of the way helping me to rebook when things were canceled and make sure I was all set when the trip finally happened. Melissa was always quick to answer all of my many questions and find answers to them all. Thanks to all of her help, I knew that this trip would go smoothly, and I am happy to report that it was an amazing trip! I am looking forward to booking my next adventure through Pavlus!

By: Pavlus Verified Traveler on 05/17/2022

Pavlus travel and Melissa have been fantastic. We have used her to book 4 cruises and 1 tour in the last year. Three cruises are complete, one scheduled for July and a tour in 2023.

By: Pavlus Verified Traveler on 05/16/2022

Our vacation finally arrived and everything Pavlus Travel planned for my husband and me happened. We had a wonderful time on a wonderful small yacht sailing from Lisbon, Portugal to Barcelona, Spain. Our cash back from the booking arrived before we left home. This was a nice surprise! My agent, Melissa kept up with us and filled us in on what we could expect from Scenic whose tour we were taking. Pavlus will give you a good value for your trip. All personnel I spoke with took care to be sure the answer to my questions were answered ASAP. My husband and I already have another trip planned in March of 2023 headed to New Zealand ;and Australia. Can't wait!

By: Pavlus Verified Traveler on 05/15/2022

Melissa Pool is a fantastic travel planner. She is always available and either has the answer or knows where to get the answer to all our questions. We could not be happier with our relationship to Pavlus. We have four more cruises booked through Melissa and know that she will take care of our every need. Thank you for making our vacations as worry free as possible. Andy

By: Pavlus Verified Traveler on 02/13/2022

Great cruise to French Polynesia with Viking. Excellent safety measures to control any covid concerns. In fact, we were covid free and allowed independent exploration. Our cruise was the first international cruise ship to French Polynesia since covid. Melissa did a great job and really helped us with our cruise planning.

By: Pavlus Verified Traveler on 02/07/2022

Very satisfied with Mellisa, I feel sorry for all you have to go through dealing with Princess and their cancellations and problems with Covid. Mellisa is above and beyond in communicating and handling all the changes.

By: Pavlus Verified Traveler on 01/28/2022

Wonderful cruise on Disney. The COVID mitigation was outstanding. They could not have done more.

By: Pavlus Verified Traveler on 01/23/2022

Four cruises in three months. Great service and coordination,

By: Pavlus Verified Traveler on 12/28/2021

Everything perfect as always.

By: Pavlus Verified Traveler on 12/26/2021

Our agent, Melissa, was extremely helpful considering all the rebooking she did for us, with the cancellations in the last year. We had five bookings booked and rebooked, she had a cheerful attitude throughout the experiences, with Princess in the changes. Melissa went above and beyond in handling this.

By: Pavlus Verified Traveler on 12/19/2021

I love Melissa. She follows through on any request, issue etc...She makes sure that everything is done correctly. Love getting money back from Pavlus.

By: Pavlus Verified Traveler on 12/10/2021

Excellent vacation and thanks to Melissa for her help with a few details.

By: Pavlus Verified Traveler on 12/08/2021

Mississippi River Cruise was great! Good to get away. Melissa Poole was very helpful and was a pleasure to work with.

By: Pavlus Verified Traveler on 11/27/2021

Love Melissa. She seems busy but always has time to address any questions, quotes or information we need. Love the discounts you offer!

By: Pavlus Verified Traveler on 11/23/2021

This is our 2ed time with Melissa. It was great!

By: Pavlus Verified Traveler on 11/21/2021

Everything went great

By: Pavlus Verified Traveler on 11/06/2021

On a 1-10, Pavlus is at least a 15. Many, many more trips to take!

By: Pavlus Verified Traveler on 10/30/2021

Our guide Daniela was excellent and very helpful.like Melissa.

By: Pavlus Verified Traveler on 10/22/2021

Melissa and the other agent Kimberly we talked to were very helpful since this was a trip planned for 2020 and had to be postponed because of the Covid virus.

By: Pavlus Verified Traveler on 10/22/2021

Melissa is a great asset to your company.

By: Pavlus Verified Traveler on 10/15/2021

Melissa is the best!

By: Pavlus Verified Traveler on 10/09/2021

I appreciated Mellisa's help in planning a Mother - Daughter cruise. We had a lovely time and it was good to spend some quality time with my daughter after 2 years. Holland American did a wonderful job making us feel safe in a Covid19 Delta varient world. We felt confident that everyone on the ship was fully vaccinated. Ann Lyn Martin

By: Pavlus Verified Traveler on 10/08/2021

I love your discounts.

By: Pavlus Verified Traveler on 10/05/2021

Obvious that Covid has affected travel services. Ship only half full and so they had to cut a few corners. On board services were still outstanding, but onboard programs were not up to par. Had difficulty keeping our personal group together as we were in separate hotels and buses. However, waitstaff made the day. Captain was a bit introverted and the program director was not as entertaining as past trips. Good trip otherwise. Especially Normandy Beach.

By: Pavlus Verified Traveler on 09/28/2021

Pavlus has consistantly offered me the lowest prices on tours and cruises or they have met and beat competitor's quotes. Melissa is easy to work with, very patient and professional. I recommend Pavlus all the time.

By: Pavlus Verified Traveler on 09/27/2021

Very satisfied. I just gave a referral card to a couple last night. My cruise from August 29, 2021 is continuing until 1 December 1, 2021. Has Lauren R. returned as a travel planner? When she left I was turned over to Melissa. On recent bookings on board Oceania, my invoices have come back with Lauren as my travel planner. Please advise if I should contact Lauren R. or Melissa concerning my bookings. Thank you

By: Pavlus Verified Traveler on 09/26/2021

Trip was handled well. I was kept informed and trip was super.

By: Pavlus Verified Traveler on 09/22/2021

Melissa and others answered all of my questions. She was prompt to call when an passive occurs with our hotel. I will use Pavlus again. Many thanks!

By: Pavlus Verified Traveler on 08/30/2021

Melissa and the staff were fantastic. After booking I had questions and Jay Whiteaker worked with American Queen to get answers. Kimberly was informative when texting with her when I first discovered your website. The only negative was the occasional confusion between American Queen Steamship Company and American Cruise Lines. I received two emails, one early and one just before leaving with information about my American Cruise Lines Cruise. Of course, I was on American Queen. However all documents were correct so it looks like some rushed correspondence based on “American”. Urge caution there as it could lead to doubts. I definitely will use you in the future. The rebate is a nice feature.