Paul Gauguin FAQs

About the Company

Pacific Beachcomber—who are they, how long have they been in business & where are they located?

Headquartered in Tahiti, Pacific Beachcomber is the leading luxury resort and cruise operator, with more than 25 years of experience in the French Polynesia market. Pacific Beachcomber is the owner of Paul Gauguin Cruises, operator of the highest-rated and longest continually sailing luxury cruise ship in the South Pacific, the m/s Paul Gauguin.

In addition to Paul Gauguin Cruises, Pacific Beachcomber operates four InterContinental resorts in French Polynesia (Tahiti, Moorea, and two on Bora Bora) and three Maitai Hotels (Bora Bora, Rangiroa, and Huahine). In July 2014, Pacific Beachcomber launched The Brando, a luxury eco-resort on the private island of Tetiaroa.

Will your company be adding more ships / more itineraries in the future?

Paul Gauguin Cruises offers luxury, cruise vacations aboard the 332 guest m/s Paul Gauguin. This award-winning ship sails Tahiti, French Polynesia, Fiji, and the South Pacific year round. Our emphasis is on delivering unique itineraries that larger ships cannot offer. Please check our online schedules for the most current information. Currently, there are no plans to add another vessel to our fleet.

How long has the InterContinental Hotel chain been in business?

InterContinental Hotels is an international hotel company with seven hotel brands, serving 180 million guests a year in nearly 4,400 hotels across nearly 100 countries. The company’s roots reach back as far as 1777. The InterContinental Hotel Company was acquired by Bass in 1998 and became a distinct, discrete company listed on U.S. and U.K. stock exchanges on April 15, 2003.

Reservation Information

Can I book my cruise online?

Yes, you can book cruises online by selecting the ‘Book Now’ button on each itinerary. There is also access to the booking engine via the Manage your Trip tool to manage existing bookings including adding shore excursions, viewing voyage details, adding guest and butler information.

After I make a reservation, when do you need a deposit?

A deposit of 20% of the per-person fare is required within 72 hours of reservation to confirm a booking.

When will I receive tickets and documentation?

After receipt of final payment and required guest information, cruise documents will be sent to you approximately twenty five days prior to your departure. If you are on a PGC air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets. Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries. If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.

Are children allowed?

Children under the age of 21 must be accompanied by a parent or other responsible adult over the age of 21. PGC may restrict the number of children on board. PGC is unable to accommodate infants less than one year of age.

Do you offer group travel benefits?

Yes, we offer group travel benefits. When you gather a group of 10 travelers, you’ll earn savings of 5% off applicable cruise fares. For additional details, please contact our Group, Charter & Incentive Reservations at 877-495-0859; or by email at pgcgroups@pgcruises.com.

Flight Information

What airline do you use?

Paul Gauguin Cruises primarily uses Air Tahiti Nui for international flights out of Los Angeles and United Airlines for international flights out of San Francisco to and from Tahiti on French Polynesia Cruises.

What airline programs and packages are available?

Our standard pricing includes air from Los Angeles or San Francisco* on Air Tahiti Nui / United (respectively)– including transfers and hotel rooms as required. We offer a variety of hotel programs pre-cruise and post-cruise for guests wishing to extend their vacation. Please visit the Extend Your Stay section of the website for further details. There are programs for both guests on our air/sea program as well as for those who have purchased air on their own and would like to us to arrange the required transfers and land services.

*Included airfare from Los Angeles or San Francisco is subject to availability and applies to the first and second guest in the stateroom only. San Francisco airfare is applicable for flights to/from Papeete only.

How do I arrange Paul Gauguin cruises?

Air transportation is based on Economy/Coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of PGC and are subject to change without notice. PGC reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability.

Airline tickets issued by PGC are restricted by contract and may not be reissued or exchanged for another air carrier or routing In addition the airline tickets are nontransferable to another guest.

Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest.

Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any PGC cruise program is subject to and limited by the “Contact of Carriage” as specified by the air carrier for each ticket issued.

Guests using an Air/Sea Program may upgrade to Business or First Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. PGC does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.

Do I have to fly in a day early?

For the m/s Paul Gauguin, it depends on what day of the week you embark your cruise. For a Saturday departure, you might have to fly late Friday evening, arriving early the next morning. You may embark the ship beginning at 3:00 p.m. Most Wednesday departures offer flights from Los Angeles that arrive in time for direct embarkation for The Gauguin.

Can I deviate from the standard Air/Sea Program

If you deviate from the Standard Air/Sea program, you will need to secure your own transportation to the ship or hotel.

What if I have my own flight arrangements?

If you have made your own arrangements for air transportation, ground transfers, and/or hotel accommodations, you are designated as a “cruise-only” guest of PGC. You must make independent transfer arrangements to the hotel or ship if you haven’t pre-booked a transfer with PGC.

Is there a baggage limit?

The allowance per passenger depends on the policy of the airline. To avoid fees, Paul Gauguin Cruises recommends you check with your airline directly as baggage allowance varies depending on airline, route and class of service. For guests traveling on m/s Paul Gauguin, Air Tahiti Nui (TN) allows one (1) checked piece of luggage per ticketed economy class traveler. Size and weight limitations apply. Baggage that is in excess of the free allowance, travelers will be liable for charges. Carry-on on items are limited to one bag plus one small, personal item. For further details please visit www.airtahitinui.com.

What are the new air ticketing requirements?

At time of final payment, 90 days prior to sailing, all air records must be finalized with: Traveler’s name as it appears on the passport, date of birth, and gender. Our air program requires that we issue airline tickets 75 days prior to travel date. If we do not have information for air records at the time of final payment (90 days out), guests could be liable for obtaining their own flight arrangements and subsequently be responsible for the cost of their air travel.

Will we need to go through customs?

Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests may also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free exemption of $800 per person, and those over the age of 21 may include one liter of liquor and one carton of cigarettes in their exempted purchases.

Hotel Information

Do you offer hotel and land programs?

Paul Gauguin Cruises offers guests of The Gauguin the option to purchase a pre- or post-cruise hotel stay in a variety of destinations. To review your options, view the individual itinerary of your choice through the “Plan Your Trip” online tool. ​Prices include room, tax, service charges, full breakfast, porterage, and transfers as applicable. Please note that rates do not include early check-in or late check-out. Official standard check-in time is usually 3:00 p.m., and check-out time is usually 11:00 a.m. One night or additional night accommodations may be purchased to ensure early check-in for guests arriving on early flights or for guests with late flight departures. Paul Gauguin Cruises reserves the right to substitute hotels, and some optional hotel programs are subject to cancellation if a minimum number of participants is not achieved.

Cancellation penalties apply on land/hotel programs when guests cancel within 90 days of departure. Guests participating in the PGC Air/Sea Program and not deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance; flight information must be provided at least thirty days prior to departure. We regret that motorcoach transfers cannot be booked pre-cruise for guests with independent flight arrangements.

All post-cruise transfers can only be booked on board at the tour office.

I am interested in a pre- or post- cruise hotel stay in Tahiti. What’s the difference between an overwater Motu Bungalow and an overwater Lagoon Bungalow?

Lagoons offer more privacy and are farther from the main property.

If I purchase your pre-cruise hotel package (but not your airfare), are transfers from the airport to the hotel and hotel to ship included?

Yes, if you provide us with your flight arrival information.

What are check-in and check-out times for hotel packages?

INTERCONTINENTAL RESORT TAHITI
Pre-Cruise Morning Accommodations for Morning Flight Arrival –
Check-in 6:00am / Check-out 12 Noon – same day
Post-Cruise Afternoon Accommodations for Evening Flight Departure –
Check-in after 3pm / Check-out 8pm – same day
Pre & Post Cruise Overnight Hotel Stays* –
Check-in after 3pm / Check-out 11am
*Unless package purchased indicates early check-in or late check-out

TAHITI PEARL BEACH RESORT
Pre-Cruise Morning Accommodations for Morning Flight Arrival –
Check-in 6:00am / Check-out 12 Noon – same day
Post-Cruise Afternoon Accommodations for Evening Flight Departure –
Check-in after 2pm / Check-out 7pm – same day
Pre & Post Cruise Overnight Hotel Stays* –
Check-in after 2pm / Check-out 11am
*Unless package purchased indicates early check-in or late check-out

TAHITI IA ORA BEACH RESORT BY SOFITEL
Pre-Cruise Morning Accommodations for Morning Flight Arrival –
Check-in 6:00am / Check-out 12 Noon – same day
Post-Cruise Afternoon Accommodations for Evening Flight Departure –
Check-in after 3pm / Check-out 8pm – same day
Pre & Post Cruise Overnight Hotel Stays* –
Check-in after 3pm / Check-out 11am

INTERCONTINENTAL LE MOANA RESORT
Pre-cruise check-in/check-out:
1 night with morning arrival: check-in after 9am | check-out by 11am

Post-cruise check-in/check-out:
1 night with evening flight from Papeete: check-in after 3pm | check-out by 11am plus afternoon accommodation in Papeete (standard room) from 3pm – 8pm

Pre & Post Cruise Overnight Hotel Stays* –
Check-in after 3pm | Check out at 11am
*Unless package purchased indicates early check-in or late check out

INTERCONTINENTAL BORA BORA RESORT & THALASSO SPA
Pre-cruise check-in/check-out:
1 night with morning arrival: check-in after 9am | check-out by 11am

Post-cruise check-in/check-out:
1 night with evening flight from Papeete: check-in after 3pm | check-out by 11am plus afternoon accommodation in Papeete (standard room) from 3pm – 8pm

Pre & Post Cruise Overnight Hotel Stays* –
Check-in after 3pm | Check out at 11am
*Unless package purchased indicates early check-in or late check out

INTERCONTINENTAL MOOREA RESORT & SPA
Pre-cruise check-in/check-out:
1 night with morning arrival: check-in after 8am | check-out by 11am

Post-cruise check-in/check-out:
1 night with evening flight from Papeete: check-in after 3pm | check-out by 11am plus afternoon accommodation in Papeete (standard room) from 3pm – 8pm

Pre & Post Cruise Overnight Hotel Stays* –
Check-in after 3pm | Check out at 11am
*Unless package purchased indicates early check-in or late check out

LE MATAI RANGIROA
Pre-cruise check-in/check-out:
1 night with morning arrival: check-in after 9am | check-out by 11am (if pre-registered room in Papeete is provided, check-in is after 3pm)

Post-cruise check-in/check-out:
1 night with evening flight from Papeete: check-in after 3pm | check-out by 11am plus afternoon accommodation in Papeete (standard room) from 3pm – 8pm

Pre & Post Cruise Overnight Hotel Stays* –
Check-in after 3pm | Check out at 11am
*Unless package purchased indicates early check-in or late check out

VAHINE ISLAND RESORT
Pre-cruise check-in/check-out:
1 night with morning arrival: check-in after 9am | check-out by 11am

Post-cruise check-in/check-out:
1 night with evening flight from Papeete: check-in after 1pm | check-out by 11am plus afternoon accommodation in Papeete (standard room) from 3pm – 8pm

Pre & Post Cruise Overnight Hotel Stays* –
Check-in after 1pm | Check out at 11am
*Unless package purchased indicates early check-in or late check out

Travel Documentation

Can you please clarify the rules around passports, visas, and inoculations?

Travel documents vary based on cruise itinerary. It is the sole responsibility of guests to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary. Valid travel documents such as passports and Visas are required for boarding and re-entry into the United States and other countries.

All guests must carry a valid passport. Passports must be valid for at least six months after your return date of travel. Guests are responsible to ensure validity dates of passport and to secure proper documentation for countries visited. Please consult your respective State Department or Foreign Ministry for specific Visa and entry requirements for countries scheduled on your itinerary. For U.S. citizens, further information can be found by visiting: http://travel.state.gov/. Consult your healthcare professional for any inoculations you may require, or contact the Centers for Disease Control & Prevention (CDC) toll-free at 1-800-CDC-INFO (1-800-232-4636) or online at www.cdc.gov/travel.

YELLOW FEVER VACCINATION REQUIREMENT
The Ministry of Health in French Polynesia confirms the requirement that travelers arriving from countries with high risk areas of yellow fever be vaccinated for yellow fever. The vaccine is required for all travelers over the age of 12 months who are arriving from high risk countries and for those who have spent more than 12 hours in any airport of these high risk countries. A single dose of this vaccine gives long-lasting immunity and protection for life against yellow fever. It is the responsibility of the traveler to ensure that they are vaccinated for yellow fever at least 10 days before their departure. A vaccination certificate may be requested at boarding and/or on arrival.

Click here to view the list of high risk area countries that require yellow fever vaccination.

VISAS

It is the sole responsibility of guests to identify and obtain all required Visas for the entire cruise vacation and have them available when necessary. PGC accepts no responsibility for obtaining required Visas nor advising guests of Visa or other immigration requirements.

Tahiti:
Citizens of the U.S., Canada, and European Community are not currently required to have an entry Visa for Tahiti, but a passport that is valid for at least 6 months after the completion of travel, and a valid return airline ticket are necessary.

Fiji/Bali Voyages

Australia Visa:
Passengers arriving by cruise ship must obtain a Visitor Visa and must be in possession of it prior to leaving the last non-Australian port.  The only exemptions are New Zealand citizens traveling on a New Zealand passport. Tourists to Australia can apply online for an instant tourist visa (also known as the Electronic Travel Authority or ETA Visa).  Please visit the Australian Visa Bureau here.

Fiji Visa:
Nationals of the following countries are NOT required to obtain a Visa before entering Fiji as visitors; however, they need to ensure that the following conditions are met: they hold a passport that is valid for at least 6 months from date of entry into Fiji and are in possession of return or outbound tickets.

List of Visa exempted countries:
Antigua & Barbuda, Argentina, Australia, Austria, The Bahamas, Bangladesh, Barbados, Belgium, Belize, Bermuda, Botswana, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, China, Colombia, Cook Islands [NZ passport holder] Cyprus, Czech Republic, Denmark, Commonwealth Dominica, Estonia, The federal Republic of Germany, The federated States of Micronesia, Finland, France, The Gambia, Ghana, Greece, Grenada, Guyana, Holy See (Vatican), Hong Kong [SAR] Hungary, Iceland, India, Indonesia, Israel, Italy, Jamaica, Japan, Kenya, Kiribati, Latvia, Liechtenstein, Lithuania, Lesotho, Luxemburg, Malawi, Malaysia, Maldives, Malta, Mauritius, Mexico, Moldova, Monaco, Nauru, The Netherlands, New Zealand, Nigeria, Norway, Palau, Papua New Guinea, Paraguay, Peru, The Philippines, Poland, Portugal, Republic of Ireland, Republic of the Marshall Islands, Romania, Russia, Samoa, Serbia, Slovak Republic, St Kitts & Nevis, St Lucia, St Vincent & The Grenadines, Seychelles, Sierra Leone, Singapore, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkey, Tuvalu, Uganda, United Arab Emirates, Ukraine, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Vanuatu, Venezuela, Zambia and Zimbabwe.

Indonesia Visa:
Visas will be available for purchase onboard the m/s Paul Gauguin for passengers arriving to Komodo Island as the first point of entry into Indonesia. Komodo Island is currently not a gate of immigration checkpoint that will give Visa exemption.

Below is a list of countries that qualify for Visa Exemption from Indonesian Immigration if arriving Bali Airport (Ngurah Rai) Denpasar, Indonesia:

Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahama, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Czech Republic, Chad, Chile, Cambodia, Canada, Comoros, Costa Rica, Cuba, Cyprus, Denmark, Dominika, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Grenada, Greece, Guatemala, Guyana, Haiti, Honduras, Hungary, Hong Kong, India, Ireland, Iceland, Italy, Ivory Coast, Jamaica, Japan, , Jordan, Kazakhstan, Kenya, Kiribati, Croatia, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Macedonia, Maldives, Malawi, Malaysia, Mali, Malta, Marshall Islands, Morocco, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Norway, Oman, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, St. Kitts, St. Lucia, St. Vincent & the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Cape Verde, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tiongkok, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, USA, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Zambia and Zimbabwe.

Papua New Guinea:
Passengers of all nationalities arriving by cruise ship do not need a Visa.

Solomon Islands:
Immigrations will issue a blanket Visa for all passengers arriving on a cruise ship.

Timor-Leste
Indonesian nationals may apply on arrival at any border post, including land border crossings as well as Dili International airport and Dili Sea Port. Portuguese Nationals traveling on Portuguese passports are subject to Visa exemption arrangements when traveling for tourism. Nationals of Sri Lanka, Pakistan, India and Afghanistan have restricted access and a Visa application must be made no less than one month in advance. Nationals of other countries may apply for a Tourist Visa on arrival at the Dili Sea Port. Where travelers also satisfy the other requirements, a Visa on arrival (approximately $30 US) may be granted valid for a stay of up to 30 days, valid for single entry into Timor-Leste.

Other Requirements:
The traveler must hold a passport, or travel document, with an expiration date not less than 6 months from the date of entry into Timor-Leste. The traveler’s passport must have at least one whole unused page for the Visa sticker. The traveler must hold a return or onward ticket, or show ability to fund owns departure.

Vanuatu:
Visas for Vanuatu are not required by Australian, British, Canadian, other European Union countries, or USA nationals for stays of up to 30 days.

For destinations on voyages that require a Visa, please visit the individual consulates or CIBT Visas, a visa service provider of Paul Gauguin Cruises, to assist with obtaining the collection of travel documents. For CIBT Visas, please visit www.Cibtvisas.com/paulgauguin.

Should pregnant guests have any special documentation?

Pregnant women should consult with their doctor prior to sailing with Paul Gauguin Cruises, as we cannot offer pre-natal care on board. Paul Gauguin Cruises will not accept any guest six months (24 weeks) or more into pregnancy at the time of sailing due to the lack of neo-natal care facilities on board. Pregnant guests under six months (24 weeks) must provide PGC with a doctor’s written permission prior to sailing that states she is fit to travel by sea and air (if PGC booked their air). This must be faxed to Reservations, Attn: Special Requests-Medical at 1 (425) 732-7198. On the fax, please reference the Guest’s name, ship name, and sailing date. The permission must be dated within 30 days of the cruise departure date. The Master in conjunction with the Ship’s Doctor has the right to deny boarding if in his professional opinion there may not be adequate shore-side medical facilities available in port during their cruise.

Onboard Information & Services

What if I have dietary restrictions?

Please advise the Paul Gauguin Cruises Reservations Department of any special dietary requirements you may have at least 60 days prior to sailing. Ask for “special services.” General dietary needs such as low-salt or low-cholesterol foods can be satisfied on board the ship simply by speaking with the dining wait staff. We are unable to offer Kosher certified meals; however, we do offer Kosher style foods—foods that are not certified Kosher, but a type of food that can be produced as kosher.

Is there shopping on board?

The ship’s boutique offers a selection of designer fashions, perfumes and local items. Toiletries and convenience items are also available for purchase. The boutique may be closed occasionally while in port due to local government regulations.

What gifts can I order?

Paul Gauguin Cruises offers a variety of Bon Voyage gifts, including red wine, white wine, Champagne, Godiva chocolates, and chocolate-dipped strawberries. Shipboard credit, which can be used for excursion packages, spa services, and many other extras on board, also makes the perfect gift. In addition, Paul Gauguin Cruises offers a Honeymoon Registry and a Celebration Registry for guests who are observing a honeymoon, anniversary, special birthday, or other milestone occasion on their cruise vacation. Click here for more information.

Are business services available?

Business equipment is available aboard The Gauguin, including fax machine and copy services. Fax reception is complimentary; fax transmission and ship-to-shore phone calls are available at standard tariffs.

Is internet access available? If so, what is the cost?

The ship is equipped with a state-of-the-art communication system. Internet access is complimentary for guests in the Owner’s and Grand suites aboard the m/s Paul Gauguin, and available for a nominal fee for all other guests at the following rates:

PACKAGE Min PRICE PRICE/Min
Pay-as-you-go 1 $0.55 $0.55
Small package (individual light user) 100 $35 $0.35
Medium package (individual heavy user) 250 $62.50 $0.25
Large package (family share and power user) 400 $80 $0.20
Unlimited Daily Time Plan* N/A $29 per day N/A

* Unlimited Daily Time Plan must be purchased for the entire length of voyage, is billed in 24hr increments based at the time of purchase and will automatically calculate the total price at the time of purchase.

Please note that plan upgrades are not available, and no credit is given for unused minutes. Pay-as-you-go is available until 10:00 p.m. the last night of the cruise. Time Plan minutes can be used until 10:00 a.m. the following day.

What to expect from our Internet

At Paul Gauguin Cruises, we strive to bring our guests the best possible experience at a reasonable cost. Our Internet plans are no exception. Internet connectivity at sea is much different from what we are used to on land, however, and we’d like to give you an idea of what to expect.

Aboard all ships, we rely on satellites to connect to the Internet. The distance a signal has to travel just to connect you to the Internet is almost 50,000 miles, and that takes time. That’s why a typical broadband connection at home is roughly 20-40 times faster than what we can get onboard our vessel. In addition, this connection to the ship is shared with everyone on board. The number of people using the connection at any given time will have an impact on the speed of the connection as well. So we ask that you understand your internet experience on board will be different than what you are used to on land.

Tell me more about the butler service

Butler service is available in suite/stateroom categories B and above on The Gauguin. One to two butlers are always available to assist with unpacking, packing, arranging excursions, and delivering Petit Fours and canapés to your cabin daily.

When was the m/s Paul Gauguin last refurbished, and what was done?

The m/s Paul Gauguin went into drydock in May 2017. During this time, The Gauguin underwent regular maintenance and updates to ensure that the ship continues to operate smoothly. Among these tasks were regular maintenance of stabilizers and thrusters, upgrades to the propulsion system, tank coating, hull painting, fan-room equipment updates, and steel replacement around the ship. Refurbishment of the public areas, suites, and staterooms all took place. Carpeting was replaced in some areas, and new flooring was installed in the Fitness Center. Furnishings were updated, with furniture reupholstering in L’Etoile, new chairs and tables in La Palette lounge, new chairs in Le Grill, French polishing of stateroom and suite furniture, and new furniture on the Pool Deck. Other improvements include new wallpaper on Deck 6, the replacement of teak wood on the Pool Deck and in the marina, updates to the stage in La Palette, and new canvas above the door to Le Grill and from Le Grill to La Palette. In January 2012, The Gauguin’s 7 million-dollar refurbishment included new décor, new flooring, carpeting, elegant new furniture, new window treatments, and decorative wall panels. New furnishing and lighting were installed in the ship’s elegant dining areas. Le Casino got a new built-in banquette and expanded gaming.

Is there cellular phone service at sea?

Paul Gauguin Cruises has an advanced cellular network installed onboard our ship, allowing guests to place and receive calls using their personal mobile phones when the ship is in international waters. In order to take advantage of this service, guests’ mobile phones must be able to roam internationally, and their provider must have a roaming agreement with Maritime Communications Partner AS (MCP). Not all prepaid phones are supported. Mobile data services such as iPhone® and BlackBerry® may continue to receive messages while roaming on the ship’s network. For questions about services or about pricing and billing, guests should contact their mobile phone provider’s customer service department prior to sailing. There are no charges from Paul Gauguin Cruises for this service.

What is the currency aboard the ship?

The U.S. Dollar is the standard currency aboard The Gauguin, and you may exchange dollars for small denominations of local currency at the reception desk. For your convenience at the time of embarkation, Paul Gauguin Cruises will request a confidential registration of an accepted credit card. The night prior to your final disembarkation from the ship, a detailed statement of your shipboard charges for onboard services and products will be delivered to your suite or stateroom. All such charges must be paid in full by cash or accepted credit card (Visa®, Mastercard®, or American Express®).

*Guests will NOT be able to exchange dollars for local currency for the following countries:

Fiji: Fijian dollar
Vanuatu: Vanuatu vatu

Are laundry/valet services available on board, and what is the cost aboard the m/s Paul Gauguin?

Onboard laundry and valet services, including pressing and professional eco-friendly cleaning services, are available and may be arranged through your steward/stewardess. Consult the onboard price list.

You may also purchase a pre-reserved laundry package before boarding. Laundry service must be reserved in advance and will be charged to guests onboard account. Cut-off date for adding a laundry package to a booking will be 24 hours before sailing. There is no limit on items. Professional eco-friendly cleaning services and express services are not included in the package price. Cut off for laundry service will be noon the day before the last day of the cruise, at which time all items need to be received by laundry. Laundry packages cannot be purchased onboard.

Pricing is as follows (per suite, double occupancy):
7-night cruise: $129
10-night cruise: $189
11-night cruise: $199
14-night cruise: $249

Single occupancies are 50% of double occupancy prices.

Costs vary according to whether guests want a pressing only, laundry and pressing, or dry cleaning and pressing. For gentlemen, prices range as follows:

Pressing: from $2 for a T-shirt to $8 for a 3-piece suit

Laundry and pressing: from $2 for a swimsuit to $9 for a 2-piece suit

Dry cleaning and pressing: from $3 for an undershirt to $14 for a 3-piece suit

For ladies, prices range as follows:

Pressing: from $2 for a T-shirt to $8 for a suit

Laundry and pressing: from $2 for a swimsuit or stockings/pantyhose to $11 for a 3-piece suit

Dry cleaning and pressing: from $2.50 for socks to $14.50 for a suit or evening dress

A full price list is available on board.

What is the electrical voltage on the ship?

The standard electrical voltage aboard ship is 220 volts. Both 220-volt and 110-volt outlets are available in bathrooms and staterooms.

Are irons and ironing boards available on board?

For safety reasons, irons, including travel irons, are not permitted on board. Pressing services are available for a nominal fee.

What is your smoking policy?

For the comfort, convenience, and safety of all our guests, smoking and vaping is prohibited in any enclosed dining venue and is permitted only in specifically designated outdoor smoking areas. On The Gauguin, these include the forward outdoor areas on Deck 5 (starboard and port sides), La Palette (outside area, starboard side only), and the Bar Du Soleil (starboard side only). Cigar smoking is permitted only at La Palette. Smoking and vaping is prohibited in staterooms, suites, and private balconies aboard the ship, and pipe smoking is not allowed anywhere on board.

Smoking Safety Notice: Always use the ashtrays and never throw cigarettes overboard – they could be blown back into the ship and cause a fire.

Can I send mail on board?

Outbound mail service and postage are available on board at a nominal charge.

Do you provide wheelchairs for passengers use during the cruise?

No, guests must provide their own wheelchair. PGC wheelchairs are exclusively for use in emergencies.

What if I am celebrating a special occasion?

If you are celebrating a birthday, anniversary, renewal of vows, honeymoon, or other special occasion during your cruise, allow us to celebrate with you. Ask your Travel Professional to advise us of such occasions on your Guest Information Form between four and six weeks prior to departure. Paul Gauguin Cruises offers a special blessing ceremony during every sailing of the m/s Paul Gauguin and optional packages for honeymoons, anniversaries, and renewals of vows are also available.

Do you offer medical services?

A licensed and registered doctor is on board both ships and available for professional and emergency services, which are available at customary charges. A nurse is also available onboard. The ship’s medical center is designed to provide medical care for certain temporary illnesses and accidents, and is not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship and must be provided by the guest. PGC wheelchairs on board are for emergency purposes only.

Should I tip on board?

Gratuities for room stewards, dining and bar staff are included in your cruise fare. If you feel strongly about expressing your gratitude to the crew, you are encouraged to make a donation to the Crew Appreciation Fund at the Purser’s Office. This money is used for crew parties and events.

What should I pack?

We recommend that you pack the following travel essentials:

  • Comfortable cool clothing of natural fibers
  • Elegant resort wear for evenings
  • Sun hat, sunglasses, sun block – strongly recommended
  • Swimsuit and pool slippers
  • Beach cover-ups
  • Swimming T-shirt (or Lycra® top), preferably long sleeved
  • Insect repellent
  • Travel alarm clock
  • Reef shoes*
  • Jacket or sweater for cool evenings

If you require prescription medication, be sure to bring enough to last for your entire vacation. It’s also a good idea to bring the prescription for your eyeglasses. In addition, many travelers assemble a basic traveling medicine kit that includes such items as an over-the-counter pain medication, antacids and other over-the-counter stomach remedies, sunscreen, Band-Aids, antiseptic spray and wipes, the antibiotic you generally use, and an elastic bandage. Please note that complimentary snorkeling equipment is available on board.

*On the m/s Paul Gauguin itineraries, guests should be aware that shoes suitable for wearing in the water, whether this be reef shoes, sneakers, or old sandals, are imperative to the enjoyment and safety of participating in water-based activities. There are corals, urchins, and other marine life that can cause painful cuts and injuries that can be prevented by wearing appropriate footwear while in boats and in the water. Inexpensive plastic sandals are available in Tahiti, but few shops are open on Saturday afternoons in Papeete where they are available. The next opportunity is not until the ship reaches Bora Bora. Therefore, it is strongly recommended that you bring the appropriate shoes from home for this purpose. Note that flip-flops are not suitable for this function.

How can I protect my valuables?

Each stateroom or suite is equipped with a personal safe. Paul Gauguin Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents, or any other items that you retain personally or in your stateroom or suite.

Can I bring a drone?

For safety and security reasons, drones are not permitted to be brought aboard the ship.

Are all drinks included? Even alcohol?

Your all-inclusive fare includes beer and select wines and spirits, and complimentary soft drinks, bottled water, and hot beverages are served throughout the ship. Only premium liquors, specialty wines, and certain Cognacs incur an additional charge.

Are binoculars provided in the suites on board the ship?

We provide binoculars in the following cabin categories: (A) Veranda Suites, Grand Suites and Owner’s Suites.

What is open seating?

“Open seating” means you can dine whenever, wherever, and with whomever you choose during regular dining hours.

What is the dress code for evenings?

Country Club Casual, or elegant resort wear, is appropriate dress for all evenings aboard The Gauguin. Country Club Casual consists of a dress, or skirt or slacks with a blouse or sweater for ladies, and slacks and collared shirts for gentleman. No ties are required at any time, although gentlemen may opt to wear a jacket to the Captain’s Welcome Reception. Please note that casual wear such as shorts, t-shirts, casual jeans (frayed and/or with holes), baseball caps, flip-flops, and Crocs are not considered appropriate after 6:00 p.m. in all restaurants and lounges. Bathrobes and bathing suits are not appropriate in the ship’s restaurants and lounges, and shirts and shoes are required in all public areas at all times.

Shore excursions & Activities

Are shore excursions included?

The only included shore excursions are available aboard the m/s Paul Gauguin: a day at Motu Mahana, our own islet off the coast of Taha’a, and access to our private beach on a motu off the coast of Bora Bora.

Reasonably priced optional shore excursions are available at every port aboard and can be purchased on board. Paul Gauguin Cruises reserves the right to withdraw any shore excursion or hotel program if the required minimum passenger number is not met. Cancellation by PGC of any of these programs does not constitute grounds for cancellation of your cruise. Shore excursion program fares are per guest and subject to space availability. Operation of these shore excursions is subject to weather conditions, flight schedule changes, and local conditions. Any cruise cancellation penalties remain in effect as per terms and conditions outlined in the cruise brochure.

Does Paul Gauguin Cruises offer gear for SCUBA diving?

Yes, SCUBA diving gear is included in the price of SCUBA excursions. We can also store SCUBA gear, should you prefer to bring your own.

Does Paul Gauguin Cruises offer snorkel gear?

Yes, snorkel gear is complimentary for the duration of the cruise. You pick up the gear on Day 1.

For Scuba diving, do you get single or double tanks when on the m/s Paul Gauguin?

It depends on the dive. Both single- and double-tank excursions may be available, depending on your itinerary.

Is there entertainment on board?

Yes, the ship offers live entertainment.

What are the watersports policies?

Kayaking and snorkeling are also available during a cruise aboard The Gauguin. Following are the safety procedures for each of these activities:

Kayaking:
Kayaking is available from the marina, from Paul Gauguin Cruises’ private beach on a motu off the coast of Bora Bora, and from our private motu off the coast of Taha’a. In the event of strong winds, kayaking is forbidden for safety reasons.

The following guidelines are recommended for guests who are interested in kayaking:

  • Wear a life jacket at all times.
  • Stay in sight of the marina team at all times.
  • Do not exit the kayak.
  • Do not kayak to the motu across the lagoon from our private motu.
  • In fairness to all guests, time is limited to 30 minutes.
  • Watch carefully and steer clear of snorkelers.
  • To further ensure the safety of our guests, the marina team remains on duty whenever kayaking is available, and the marina is stocked with Zodiac® rescue craft in case of emergency.

Paddle boarding:

  • Paddle boarding is available from the marina and from the private beach on a motu off the coast of Bora Bora. In the event of strong winds, paddle boarding is forbidden for safety reasons.
  • The following guidelines are recommended for guests who are interested in paddle boarding:
  • Wear a life jacket and a leach connected to the paddle board at all times.
  • When starting from the platform, be on your knees until being in a safe distance from the platform to avoid injuries by falling off on platform’s edges.
  • When returning to the marina platform, be on your knees for the same safety reasons.
  • Stay in sight of the marina team at all times.
  • If you fall off the board, swim back on it.
  • In fairness to all guests, time is limited to 30 minutes.
  • Watch carefully and paddle clear of snorkelers.
  • To further ensure the safety of our guests, the marina team remains on duty whenever paddle boarding is available, and the marina is stocked with Zodiac® rescue craft in case of emergency.

Snorkeling:

  • Guests can obtain snorkeling equipment at the marina at the beginning of their cruise and keep it throughout their voyage. They must read and sign a waiver before receiving snorkeling equipment, which must be returned to the marina before 4:00 p.m. on the last day of the cruise.
  • Snorkeling is available from the private beach on a motu off the coast of Bora Bora, and from our private motu off the coast of Taha’a. Please note, however, that NO snorkeling is permitted from the marina platform. Members of the marina team will be on hand to help guests with their equipment, but they are not lifeguards. In the event of a strong current, the team will advise guests not to swim if they are not good swimmers and design an alternate area for snorkeling.
  • Guests must wear life vests at all times on board the diving boat.

Are there special activities for children?

Select sailings of the m/s Paul Gauguin feature our Moana Explorer Program. This flexible program lets parents and children pick and choose from a suite of onboard activities and daily excursions that reveal the natural wonders and rich culture of Polynesia by land and sea. Please ask your Travel Advisor for details.

Ports and Arrival / Departure

When is embarkation and disembarkation?

The ship is ready for embarkation at 3:00 p.m. We ask that our embarking guests not present themselves onboard before the designated time, as early embarkation is not possible while the ship is being prepared for the next voyage. Guests are required to embark no later than an hour prior to sailing time.

For disembarkation, guests should plan on vacating their suites shortly after breakfast. Cruise-only guests should not schedule flights prior to four hours after disembarkation.

What’s the earliest you can board the ship?

3:00 p.m. We ask that our embarking guests not present themselves onboard before the designated time, as early embarkation is not possible while the ship is being prepared for arrival.

What time does the ship set sail?

The Gauguin normally sails at 11:55 p.m. from Papeete, although times may vary by departure date. Please consult your travel professional to confirm sailing times.

On French Polynesia cruises aboard the Gauguin, can I disembark in Papeete when the ship arrives in the evening, rather than waiting until morning?

Yes, The Gauguin arrives in Papeete at 7:30 pm. You may disembark at any time afterward.

What are the local currencies on itineraries?

Fiji: Fijian Dollar (FJD)

French Polynesia: French Pacific Franc (XPF)

Cook Islands: New Zealand Dollar (NZD)

Tonga: Pa’anga (TOP)

Is getting married in Tahiti Legal?

Yes.

What is your safety drill policy?

Current legal requirements for conducting a muster of passengers are found in the International Convention for the Safety of Life at Sea (SOLAS) and mandate that a muster for embarking passengers occur within 24 hours of their embarkation. Notwithstanding the legal requirement, Paul Gauguin Cruises has identified a best practice that calls for conducting the mandatory muster for embarking passengers prior to departure from port. This muster drill will take place at 5:30 pm on embarkation day. We ask that all guests who have arrived be on board for this drill. Guests arriving after the muster has been completed will be provided with individual or group safety briefings upon embarkation that meet the requirements for musters applicable under SOLAS. This practice exceeds existing legal requirements and has been adopted to ensure that any mandatory musters or briefings are conducted for the benefit of all newly embarked passengers at the earliest practical opportunity.

What is the post-cruise transfer tour to the hotel?

You will head towards the East Coast of Tahiti to visit the James Norman Hall House. The Home displays the daily environment of this poet, writer of American contemporary literature. Continue on to reach Venus Point, the historic landing site for most Europeans discoverers and evangelists. It boasts the only lighthouse of the island built in 1867. A handicraft center is located next to the Lighthouse & gives a short opportunity for shopping. Part of Captain Cook’s mission on his three-month sojourn in 1769 was to record the transit of Venus across the face of the sun in an attempt to calculate the distance between the sun and the earth. Pointe Vénus, the promontory that marks the eastern end of Matavai Bay, was the site of Cook’s observatory. Your last stop will be at the Tahara’a View Point for a great photo opportunity.

Travel Leaders IATA CLIA ASTA